Software Manual

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Software Manual

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This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT 06484 necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

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Features . . . 1

About This Manual . . . 3

Charts and Illustrations . . . 5

Abbreviated Dialing . . . 73

Account Codes . . . 79

Alarm . . . 85

Alarm Reports . . . 87

Alphanumeric Display . . . 88

Analog Communications Interface (ACI) . . . 89

Aspire Wireless . . . 94

Aspire XL . . . 109

Attendant Call Queuing . . . 113

Automatic Call Distribution (ACD) . . . 114

Automatic Route Selection . . . 138

Background Music . . . 147

Barge In . . . 148

Call Coverage . . . 151

Call Duration Timer . . . 152

Call Forwarding . . . 153

Call Forwarding, Fixed . . . 158

Call Forwarding, Off-Premise . . . 161

Call Forwarding with Follow Me . . . 169

Call Forwarding/Do Not Disturb Override . . . 171

Call Pickup Group . . . 172

Call Redirect . . . 173

Call Waiting / Camp On . . . 175

Callback . . . 177

Caller ID . . . 179

Center Telephone Book . . . 193

Central Office Calls, Answering . . . 208

Central Office Calls, Placing . . . 218

Class of Service . . . 224

Computer Telephony Integration (CTI) Applications . . . 239

Conference . . . 240

Conference, Voice Call/Privacy Release . . . 247

Continued Dialing . . . 249

Cordless II/Cordless Lite II Telephones . . . 251

Department Calling . . . 265

Department Step Calling . . . 273

Dial Number Preview . . . 275

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Direct Inward Dialing (DID) . . . 279

Direct Inward Line (DIL) . . . 289

Direct Inward System Access (DISA) . . . 293

Direct Station Selection (DSS) Console . . . 305

Directed Call Pickup . . . 313

Directory Dialing . . . 315

Display Messaging, Selectable . . . 317

Distinctive Ringing, Tones and Flash Patterns . . . 318

Do Not Disturb . . . 320

Door Box . . . 323

Dual Line Appearance . . . 326

E911 Compatibility . . . 327

External Alarm Sensors . . . 331

Flash . . . 332

Flexible System Numbering . . . 334

Forced Trunk Disconnect . . . 337

Group Call Pickup . . . 339

Group Listen . . . 342

Handsfree and Monitor . . . 344

Handsfree Answerback/Forced Intercom Ringing . . . 346

Headset Operation . . . 348

Hold . . . 352

Hotline . . . 357

Hotline, External . . . 360

i-Series Telephones . . . 361

inDepth and inDepth+ . . . 364

Intercom . . . 366

Intercom Abandoned Call Display . . . 369

ISDN Compatibility . . . 370

Last Number Redial . . . 380

Line Preference . . . 383

Long Conversation Cutoff . . . 386

Loop Keys . . . 388

Maintenance . . . 391

Meet Me Conference . . . 402

Meet Me Paging . . . 405

Meet Me Paging Transfer . . . 408

Memo Dial . . . 411

Message Waiting . . . 413

Microphone Cutoff . . . 417

Multiple Directory Numbers / Call Coverage . . . 419

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Name Storing . . . 432

Networking . . . 436

Night Service . . . 443

Off Hook Signaling . . . 448

One-Touch Calling . . . 451

Operator . . . 458

OPX (Off Premise Extension) . . . 459

Paging, External . . . 460

Paging, Internal . . . 463

Paging, Privacy Release . . . 466

Park . . . 467

PBX Compatibility . . . 473

Prime Line Selection . . . 476

Privacy Release . . . 479

Private Line . . . 480

Programmable Function Keys . . . 482

Pulse to Tone Conversion . . . 484

Repeat Redial . . . 485

Reverse Voice Over . . . 487

Ring Groups . . . 490

Ring Tones, Selectable . . . 493

Ringdown Extension, Internal/External . . . 494

Room Monitor . . . 496

Save Number Dialed . . . 501

Secretary Call (Buzzer) . . . 504

Secretary Call Pickup . . . 506

Secure Set Relocation . . . 508

Selectable Display Messaging . . . 509

Selectable Ring Tones . . . 512

Serial Call . . . 514

Single Line Telephones, Analog 500/2500 Sets . . . 515

Soft Keys . . . 518

Station Message Detail Recording . . . 519

T1 Trunking (with ANI/DNIS Compatibility) . . . 537

Tandem Ringing . . . 542

Tandem Trunking (Unsupervised Conference) . . . 544

TAPI Compatibility . . . 557

Tie Lines . . . 561

Time and Date . . . 568

Toll Restriction . . . 571

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Traffic Reports . . . 585

Transfer . . . 587

Trunk Group Routing . . . 595

Trunk Groups . . . 598

Trunk Queuing/Camp On . . . 601

Universal Answer . . . 603

Voice Mail . . . 604

Voice Over . . . 623

Voice Response System (VRS) . . . 626

VoIP . . . 643

Volume Controls . . . 700

Warning Tone For Long Conversation . . . 702

Programming. . . 705

Introduction to Programming . . . 707

Before You Start Programming . . . 707

Program 10 : System Configuration Setup . . . 721

10-01 : Time and Date . . . 721

10-02 : Location Setup . . . 723

10-03 : PCB Setup . . . 725

10-04 : Music on Hold Setup . . . 735

10-05 : General Purpose Relay Setup . . . 737

10-06 : ISDN BRI Setup . . . 739

10-07 : Conversation Record Circuits . . . 741

10-08 : Pre-Ringing Setup . . . 743

10-09 : DTMF and Dial Tone Circuit Setup . . . 745

10-12 : NTCPU Network Setup . . . 747

10-13 : In-DHCP Server Setup . . . 750

10-14 : Managed Network Setup . . . 752

10-15 : Client Information Setup . . . 754

10-16 : Option Information Setup . . . 756

10-17 : H.323 Gatekeeper Setup . . . 758

10-18 : H.323 Alias Address Setup . . . 760

10-19 : VOIPU DSP Resource Selection . . . 762

10-20 : LAN Setup for External Equipment . . . 764

10-21 : NTCPU Hardware Setup . . . 766

10-22 : Setting the Wake On LAN for APSU . . . 768

10-23 : H.323 System Interconnection . . . 770

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10-25 : H.323 Gateway Prefix Setup . . . 774

10-26 : IP System Operation Setup . . . 775

10-27 : IP System ID . . . 777

10-28 : SIP Trunk Basic Setup . . . 779

10-29 : SIP Proxy Setup . . . 781

10-30 : SIP Authentication Information . . . 783

10-33 : SIP Registrar/Proxy Setup . . . 785

10-31 : Networking Keep Alive Setup . . . 787

10-32 : PRI Networking Channel Limitation . . . 789

10-36 : SIP Trunk Registration Information Setup . . . 791

10-37 : UPnP Setup . . . 793

Program 11 : System Numbering . . . 795

11-01 : System Numbering . . . 795

11-02 : Extension Numbering . . . 804

11-04 : Virtual Extension Numbering . . . 806

11-06 : ACI Extension Numbering . . . 808

11-07 : Department Group Pilot Numbers . . . 810

11-08 : ACI Group Pilot Number . . . 812

11-09 : Trunk Access Code . . . 814

11-10 : Service Code Setup (for System Administrator) . . . 816

11-11 : Service Code Setup (for Setup/Entry Operation) . . . 819

11-12 : Service Code Setup (for Service Access) . . . 823

11-13 : Service Code Setup (for ACD) . . . 827

11-14 : Service Code Setup (for Hotel) . . . 829

11-15 : Service Code Setup, Administrative (for Special Access) . . . 831

11-16 : Single Digit Service Code Setup . . . 833

11-17 : ACD Group Pilot Number . . . 835

Program 12 : Night Mode Setup . . . 837

12-01 : Night Mode Function Setup . . . 837

12-02 : Automatic Night Service Patterns . . . 839

12-03 : Weekly Night Service Switching . . . 842

12-04 : Holiday Night Service Switching . . . 844

12-05 : Night Mode Group Assignment for Extensions . . . 846

12-06 : Night Mode Group Assignment for Trunks . . . 848

12-07 : Text Data for Night Mode . . . 850

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Program 13 : Abbreviated Dialing . . . 855

13-01 : Abbreviated Dialing Function Setup . . . 855

13-02 : Group Abbreviated Dialing Bins . . . 857

13-03 : Abbreviated Dialing Group Assignment for Extensions . . . 859

13-04 : Abbreviated Dialing Number and Name . . . 861

13-05 : Abbreviated Dialing Trunk Group . . . 863

13-07 : Telephone Book Number and Name . . . 865

13-08 : Telephone Book System Name . . . 867

13-09 : Telephone Book Group Name . . . 869

13-10 : Telephone Book Routing . . . 871

Program 14 : Trunk, Basic Setup . . . 873

14-01 : Basic Trunk Data Setup . . . 873

14-02 : Analog Trunk Data Setup . . . 878

14-04 : Behind PBX Setup . . . 881

14-05 : Trunk Group . . . 883

14-06 : Trunk Group Routing . . . 885

14-07 : Trunk Access Map Setup . . . 887

14-08 : Music on Hold Source for Trunks . . . 889

14-09 : ACI Conversation Recording Destination for Trunks . . . 891

14-10 : Power Failure Telephone for Trunks . . . 893

14-11 : ID Setup for IP Trunk . . . 894

14-12 : SIP Register ID Setup for IP Trunk . . . 896

Program 15 : Extension, Basic Setup . . . 899

15-01 : Basic Extension Data Setup . . . 899

15-02 : Multi-Line Telephone Basic Data Setup . . . 901

15-03 : Single Line Telephone Basic Data Setup . . . 907

15-05 : IP Phone Terminal Basic Data Setup . . . 911

15-06 : Trunk Access Map for Extensions . . . 915

15-07 : Programmable Function Keys . . . 917

15-08 : Incoming Virtual Extension Ring Tone Setup . . . 925

15-09 : Virtual Extension Ring Assignment . . . 927

15-10 : Incoming Virtual Extension Ring Tone Order Setup . . . 929

15-11 : Virtual Extension Delayed Ring Assignment . . . 931

15-12 : Conversation Recording Destination for Extensions . . . 933

15-13 : Loop Keys . . . 935

15-14 : Programmable One-Touch Keys . . . 937

15-15 :Aspire Wireless Terminal Basic Data Setup . . . 939

15-16 : SIP Register ID Setup for Extension . . . 942

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Program 16 : Department Group Setup . . . 947

16-01 : Department Group Basic Data Setup . . . 947

16-02 : Department Group Assignment for Extensions . . . 950

16-03 : Secondary Department Group . . . 952

Program 20 : System Option Setup . . . 955

20-01 : System Options . . . 955

20-02 : System Options for Multi-Line Telephones . . . 957

20-03 : System Options for Single Line Telephones . . . 960

20-04 : System Options for Virtual Extensions . . . 963

20-05 : Charging Cost Service . . . 965

20-06 : Class of Service for Extensions . . . 966

20-07 : Class of Service Options (Administrator Level) . . . 968

20-08 : Class of Service Options (Outgoing Call Service) . . . 971

20-09 : Class of Service Options (Incoming Call Service) . . . 974

20-10 : Class of Service Options (Answer Service) . . . 976

20-11 : Class of Service Options (Hold/Transfer Service) . . . 978

20-12 : Class of Service Options (Charging Cost Service) . . . 981

20-13 : Class of Service Options (Supplementary Service) . . . 982

20-14 : Class of Service Options for DISA/E&M . . . 986

20-15 : Ring Cycle Setup . . . 988

20-16 : Selectable Display Messages . . . 990

20-17 : Operator’s Extension . . . 994

20-18 : Service Tone Timers . . . 996

20-19 : System Options for Caller ID . . . 998

20-20 : Message Setup for Non-Caller ID Data . . . 1000

20-21 : System Options for Long Conversation . . . 1001

20-22 : System Options for Aspire Wireless Service . . . 1003

20-23 : System Options for CTI . . . 1005

20-25 : ISDN Options . . . 1007

20-28 : System Option for Trunk to Trunk Conversations . . . 1009

Program 21 : Outgoing Call Setup . . . 1011

21-01 : System Options for Outgoing Calls . . . 1011

21-02 : Trunk Group Routing for Extensions . . . 1014

21-03 : Trunk Group Routing for Trunks . . . 1016

21-04 : Toll Restriction Class for Extensions . . . 1018

21-05 : Toll Restriction Class . . . 1020

21-06 : Toll Restriction Table Data Setup . . . 1023

21-07 : Toll Restriction Override Password Setup . . . 1026

21-08 : Repeat Dial Setup . . . 1028

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21-11 : Extension Ringdown (Hotline) Assignment . . . 1034

21-12 : ISDN Calling Party Number Setup for Trunks . . . 1036

21-13 : ISDN Calling Party Number Setup for Extensions . . . 1038

21-14 : Walking Toll Restriction Password Setup . . . 1040

21-15 : Individual Trunk Group Routing for Extensions . . . 1042

21-16 : Trunk Group Routing for Networks . . . 1044

21-17 : IP (H.323/SIP) Trunk Calling Party Number Setup for Trunks . . . 1046

21-18 : IP (H.323) Trunk Calling Party Number Setup for Extensions . . . 1048

21-19 : IP (SIP) Trunk Calling Party Number Setup for Extensions . . . 1050

21-20 : SIP Trunk Call Discernment Setup for Extension . . . 1052

Program 22 : Incoming Call Setup . . . 1053

22-01 : System Options for Incoming Calls . . . 1053

22-02 : Incoming Call Trunk Setup . . . 1055

22-03 : Trunk Ring Tone Range . . . 1057

22-04 : Incoming Extension Ring Group Assignment . . . 1059

22-05 : Incoming Trunk Ring Group Assignment . . . 1061

22-06 : Normal Incoming Ring Mode . . . 1063

22-07 : DIL Assignment . . . 1065

22-08 : DIL/IRG No Answer Destination . . . 1067

22-09 : DID Basic Data Setup . . . 1069

22-10 : DID Translation Table Setup . . . 1071

22-11 : DID Translation Number Conversion . . . 1073

22-12 : DID Intercept Ring Group . . . 1076

22-13 : DID Trunk Group to Translation Table Assignment . . . 1078

22-14 : VRS Delayed Message for IRG . . . 1080

22-15 : VRS Waiting Message for Department Group . . . 1082

22-17 : DID Conversion Table Area Setup for Time Pattern Mode . . . 1084

22-18 : Private Call Assignment . . . 1086

22-16 : Private Call Refuse Target Area Setup . . . 1088

Program 23 : Answer Features Setup . . . 1091

23-01 : System Options for Group Call Pickup . . . 1091

23-02 : Call Pickup Groups . . . 1092

23-03 : Universal Answer/Auto Answer . . . 1094

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Program 24 : Hold/Transfer Setup . . . 1099

24-01 : System Options for Hold . . . 1099

24-02 : System Options for Transfer . . . 1101

24-03 : Park Group . . . 1104

24-04 : Automatic Trunk-to-Trunk Transfer Target Setup . . . 1106

24-05 : Department Group Transfer Target Setup . . . 1108

24-06 : Fixed Call Forwarding . . . 1110

24-07 : Fixed Call Forwarding Off-Premise . . . 1112

Program 25 : VRS/DISA Setup . . . 1115

25-01 : VRS/DISA Line Basic Data Setup . . . 1115

25-02 : VRS/DISA VRS Message . . . 1117

25-03 : VRS/DISA Transfer Ring Group With Incorrect Dialing . . . 1119

25-04 : VRS/DISA Transfer Ring Group With No Answer/Busy . . . 1121

25-05 : VRS/DISA Error Message Assignment . . . 1123

25-06 : VRS/DISA One-Digit Code Attendant Setup . . . 1125

25-07 : System Timers for VRS/DISA . . . 1127

25-08 : DISA User ID Setup . . . 1130

25-09 : Class of Service for DISA Users . . . 1131

25-10 : Trunk Group Routing for DISA . . . 1133

25-11 : DISA Toll Restriction Class . . . 1135

25-12 : Alternate Trunk Group Routing for DISA . . . 1137

25-13 : System Option for DISA . . . 1139

Program 26 : ARS Service . . . 1141

26-01 : Automatic Route Selection Service . . . 1141

26-02 : Dial Analysis Table for ARS/LCR . . . 1143

26-03 : ARS Dial Treatments . . . 1145

26-04 : ARS Class of Service . . . 1147

26-05 : LCR Carrier Table . . . 1148

26-06 : LCR Authorization Table . . . 1149

26-07 : LCR Cost Center Code Table . . . 1150

26-08 : LCR Manual Override Access Code Table . . . 1151

26-09 : LCR Manual Override Exemption Table . . . 1152

26-11 : Transit Network ID Table . . . 1153

Program 30 : DSS/DLS Console Setup . . . 1155

30-01 : DSS Console Operating Mode . . . 1155

30-02 : DSS Console Extension Assignment . . . 1157

30-03 : DSS Console Key Assignment . . . 1159

30-04 : Alternate DSS Console Extension Assignment . . . 1166

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Program 31 : Paging Setup . . . 1171

31-01 : System Options for Internal/External Paging . . . 1171

31-02 : Internal Paging Group Assignment . . . 1173

31-03 : Internal Paging Group Settings . . . 1175

31-04 : External Paging Zone Group . . . 1178

31-05 : Universal Night Answer/Ring Over Page . . . 1180

31-06 : External Speaker Control . . . 1182

31-07 : Combined Paging Assignments . . . 1184

31-08 : BGM on External Paging . . . 1186

Program 32 : Door Box and Sensor Setup . . . 1189

32-01 : Door Box Timers . . . 1189

32-02 : Door Box Ring Assignment . . . 1191

32-03 : Door Box Basic Setup . . . 1193

Program 33 : CTA and ACI Setup . . . 1195

33-01 : ACI Port Type Setup . . . 1195

33-02 : ACI Department Calling Group . . . 1197

Program 34 : Tie Line Setup . . . 1199

34-01 : E&M Tie Line Basic Setup . . . 1199

34-02 : E&M Tie Line Class of Service . . . 1201

34-03 : Trunk Group Routing for E&M Tie Lines . . . 1203

34-04 : E&M Tie Line Toll Restriction Class . . . 1205

34-05 : Tie Line Outgoing Call Restriction . . . 1207

34-06 : Add / Delete Digit for E&M Tie Line . . . 1210

34-07 : E&M Tie Line Timer . . . 1212

34-08 : Toll Restriction Data for E&M Tie Lines . . . 1214

34-09 : ANI/DNIS Service Options . . . 1216

Program 35 : SMDR and Account Code Setup . . . 1219

35-01 : SMDR Options . . . 1219

35-02 : SMDR Output Options . . . 1221

35-03 : SMDR Port Assignment for Trunk Group . . . 1224

35-04 : SMDR Port Assignment for Department Groups . . . 1226

35-05 : Account Code Setup . . . 1228

35-06 : Verified Account Code Table . . . 1230

Program 40 : Voice Mail Setup . . . 1233

40-01 : Voice Mail Basic Setup . . . 1233

40-02 : Mailbox Setup . . . 1235

40-03 : Message Recording Setup . . . 1237

40-04 : Live Recording Setup . . . 1239

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40-06 : Voice Mail Automated Attendant Data Setup . . . 1243

40-07 : Voice Prompt Language Assignment for VRS . . . 1245

40-08 : Voice Prompt Language Assignment for Mailboxes . . . 1247

40-09 : Voice Mail Multiple Address Group Setup . . . 1249

40-10 : Voice Announcement Service Option . . . 1250

40-11 : Pre-Amble Message Assignment . . . 1252

Program 41 : ACD Setup . . . 1253

41-01 : System Options for ACD . . . 1253

41-02 : ACD Group and Agent Assignments . . . 1255

41-03 : Incoming Ring Group Assignment for ACD Group . . . 1257

41-04 : ACD Group Supervisor . . . 1259

41-05 : ACD Agent Work Schedules . . . 1261

41-06 : Trunk Work Schedules . . . 1263

41-07 : ACD Weekly Schedule Setup . . . 1265

41-08 : ACD Overflow Options . . . 1267

41-09 : ACD Overflow Table Setting . . . 1269

41-10 : PGDAD Delay Announcement . . . 1271

41-11 : VRS Delay Announcement . . . 1273

41-12 : Night Announcement Setup . . . 1275

41-13 : VRS Message Number for Night Announcement . . . 1277

41-14 : ACD Options . . . 1279

41-15 : ACD Queue Alarm Information . . . 1281

41-16 : ACD Threshold Overflow . . . 1283

41-17 : ACD Login Mode Setup . . . 1285

41-18 : ACD Agent Identity Code Setup . . . 1287

41-19 : Voice Mail Delay Announcement . . . 1289

41-20 : ACD Queue Display Settings . . . 1291

Program 42 : Hotel Setup . . . 1293

42-01 : System Options for Hotel/Motel . . . 1293

42-02 : Hotel/Motel Telephone Setup . . . 1295

42-03 : Class of Service Options (Hotel/Motel) . . . 1297

42-04 : Hotel Mode One-Digit Service Codes . . . 1299

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Program 44 : ARS/F-Route Setup . . . 1303

44-01 : System Options for ARS/F-Route . . . 1303

44-02 : Dial Analysis Table for ARS/F-Route Access . . . 1304

44-03 : Dial Analysis Extension Table . . . 1307

44-04 : ARS/F-Route Selection for Time Schedule . . . 1309

44-05 : ARS/F-Route Table . . . 1310

44-06 : Additional Dial Table . . . 1312

44-07 : Gain Table for ARS/F-Route Access . . . 1313

44-08 : Time Schedule for ARS/F-Route . . . 1315

44-09 : Weekly Schedule for ARS/F-Route . . . 1317

44-10 : Holiday Schedule for ARS/F-Route . . . 1319

Program 45 : Voice Mail Integration . . . 1321

45-01 : Voice Mail Integration Options . . . 1321

45-02 : NSL Option Setup . . . 1324

45-03 : NSL Timer Setup . . . 1326

Program 47 : IntraMail . . . 1329

47-01 : IntraMail System Options . . . 1329

47-02: IntraMail Station Mailbox Options . . . 1335

47-03: IntraMail Master Mailbox Options . . . 1339

47-04: Master Call Routing Mailbox Options . . . 1341

47-05: Master Announcement Mailbox Options . . . 1343

47-06: Master Subscriber Mailbox Options . . . 1345

47-07: IntraMail Routing Mailbox Options . . . 1349

47-08: Call Routing Mailbox Options . . . 1351

47-09: Announcement Mailbox Options . . . 1353

47-10: IntraMail Trunk Options . . . 1355

47-11: IntraMail Answer Table Options . . . 1357

47-12: IntraMail Answer Schedules . . . 1360

47-13: IntraMail Dial Action Tables . . . 1367

47-14 : Master Directory Mailbox Options . . . 1374

47-15 : Routing Directory Mailbox Options . . . 1377

Program 80 : Basic Hardware Setup for System . . . 1381

80-01 : Service Tone Setup . . . 1381

80-02 : DTMF Tone Setup . . . 1388

80-03 : DTMF Tone Receiver Setup . . . 1390

80-04 : Call Progress Tone Detector Setup . . . 1392

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Program 81 : Basic Hardware Setup for Trunk . . . 1397

81-01 : COIU Initial Data Setup . . . 1397

81-02 : DIOPU Initial Data Setup . . . 1400

81-03 : 4TLIU Initial Data Setup . . . 1402

81-04 : ISDN BRI Layer 1 (T-Point) Initial Data Setup . . . 1404

81-05 : ISDN BRI & PRI Layer 2 (T-Point) Initial Data Setup . . . 1405

81-06 : ISDN BRI & PRI Layer 3 (T-Point) Timer Setup . . . 1407

81-07 : CODEC Filter Setup for Analog Trunk Ports . . . 1409

81-08 : T1 Trunk Timer Setup . . . 1411

81-09 : COIU CODEC Filter Data Setup . . . 1415

Program 82 : Basic Hardware Setup for Extension . . . 1417

82-01 : Incoming Ring Tone . . . 1417

82-03 : DSS Console LED Pattern Setup . . . 1420

82-04 : SLIU Initial Data Setup . . . 1422

82-05 : ISDN BRI & PRI Layer 2 (S-Point) Initial Data Setup . . . 1424

82-06 : ISDN BRI & PRI Layer 3 (S-Point) Timer Setup . . . 1426

82-07 : CODEC Filter Setup for Analog Station Ports . . . 1428

82-08 : Sidetone Volume Setup . . . 1430

82-09 : SLIU CODEC Filter Data Setup . . . 1432

Program 83: Hardware Setup for Aspire Wireless . . . 1435

83-11 : Aspire Wireless Configuration . . . 1435

83-12 : Aspire Wireless Measurement . . . 1437

Program 84 : Hardware Setup for VoIP . . . 1439

84-01 : CODEC Information Basic Setup . . . 1439

84-02 : H.225, H.245 Information Basic Setup . . . 1445

84-03 : NGT Information Basic Setup . . . 1448

84-04 : VOIPU PCB DHCP Server Mode Setup . . . 1450

84-05 : VOIPU IP Address Setup . . . 1452

84-06 : VOIPU Setup . . . 1454

84-07 : Firmware Download Setup . . . 1456

84-08 : Firmware Name Setup . . . 1458

84-09 : VLAN Setup . . . 1460

84-10 : ToS Setup . . . 1461

84-11 : Dterm IP CODEC Information Basic Setup . . . 1463

84-12 : H.323 Phone CODEC Information Basic Setup . . . 1467

84-13 : SIP Trunk CODEC Information Basic Setup . . . 1471

84-14 : SIP Trunk Basic Information Setup . . . 1475

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84-16 : VOIPU Limiter Control Gain Setup . . . 1478

84-17 : VOIPU Echo Canceller Control Setup . . . 1480

84-18 : VOIPU Echo Canceller Control Setup . . . 1482

84-19 : SIP Extension CODEC Information Basic Setup . . . 1484

84-20 : SIP Extension Basic Information Setup . . . 1488

Program 85 : SHUBU LAN . . . 1491

85-01 : SHUBU LAN Setup . . . 1491

85-02 : VLAN Setup . . . 1493

85-03 : Priority Setup . . . 1495

85-04 : Port Mirroring Setup . . . 1497

85-05 : SHUBU VLAN Group Settings . . . 1499

Program 90 : Maintenance Program . . . 1501

90-01 : Installation Date . . . 1501

90-02 : Setting the Programming Password . . . 1502

90-03 : Save Data . . . 1505

90-04 : Load Data . . . 1506

90-05 : Slot Control . . . 1508

90-06 : Trunk Control . . . 1510

90-07 : Extension Control . . . 1512

90-08 : System Reset . . . 1513

90-09 : Automatic System Reset Time . . . 1514

90-10 : System Alarm Setup . . . 1516

90-11 : System Alarm Report . . . 1520

90-12 : System Alarm Output . . . 1522

90-13 : System Information Output . . . 1524

90-16 : Main Software Information . . . 1526

90-17 : Firmware Information . . . 1527

90-18 : Password Initialization for Japanese Character Telephone . . . 1529

90-19 : Dial Block Release . . . 1530

90-20 : Traffic Report Data Setup . . . 1531

90-21 : Traffic Report Output . . . 1533

90-22 : NGT Terminal Version Information . . . 1534

90-23 : Deleting Registration of IP Telephones . . . 1536

90-24 : System Alarm Report Notification Time Setup . . . 1537

90-25 : System Alarm Report CC Mail Setup . . . 1539

90-26 : Program Access Level Setup . . . 1540

90-27 : Aspire Wireless System ID . . . 1542

90-30 : VOIPU Firmware Information . . . 1543

(17)

Program 91 : Aspire Wireless Subscription . . . 1547

91-06 : Aspire Wireless Subscription, New . . . 1547

91-07 : Aspire Wireless Subscription, Delete . . . 1549

Program 92 : Copy Program . . . 1551

92-01 : Copy by Extension Number . . . 1551

92-03 : Copy by Port Number . . . 1555

92-04 : Extension Data Swap . . . 1558

92-05 : Data Swap Password . . . 1561

92-06 : Fill Extension Data . . . 1564

92-07 : Delete Port Data . . . 1566

Program 99 : MF Options . . . 1569

(18)

(19)

(20)

(21)

About This Manual

About This Manual

Section 1 - Features

Before Reading This Section

This section provides detailed information on the system’s features. If you don’t know what the var-ious features are, review the Table of Contents for this section and the manual’s Index. After reviewing, turn back to this section for the specifics.

Using This Section

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature definition into headings as follows:

Description tells what the feature is and describes its benefits. Along with the Description are the

Conditions and Default Setting. Conditions provides the feature’s operational limits (if any).

Default Setting outlines how the feature works with the default programming. When initially installed, the system uses the default setting. For specific default settings on each program, refer to the chart at the end of this book.

Programming explains the system programming that lets you customize the feature. Some features require programming; other’s don’t. If you decide to customize a feature, use Section 2 to enter the change into the system.

Related Features presents the feature interaction.

Operation consists of instructions on how to use each feature.

◆

Read These Notes

◆

Simplifying Keyset Operation with One-Touch Keys...

A keyset user can access many features through Service Codes (e.g., Service Code *16 leaves a Message Waiting for a co-worker). To streamline the operation of their phone, a keyset user can store these codes under One-Touch Keys. This provides one-button operation for almost any fea-ture. To find out more, turn to the One-Touch Calling and One-Touch Serial Operation features.

Programmable Keys...

When reading an instruction using programmable keys, you will see a notation similar to (PGM 15-07 or SC 89nn). This means that the key requires function code nnn, and you can program this code through Program 15-07 or by dialing Service Code 851 or 852. Refer to the Programmable Func-tion Keys feature for more informaFunc-tion.

Using Handsfree...

The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or CALL key to answer or place a call. For extensions without Automatic Handsfree, the user must:

● Lift the handset or press SPK for Intercom dial tone

(22)

Port Assignments: How the System Assigns Ports to the PCBs

Port Calculation for Trunks:

With the 4COIU-LS1, 8 COIU-LS1, 4COIU-LG1, 8COIU-LG1, 4DIOPU-A1, 8DIOPU-A1, 2BRIU, 4BRIU, and 8BRIU PCBs, the system detects the type of PCB (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any ports.

The T1/PRI PCB assigns the first 24 consecutive trunk ports.

The VoIP PCBs (4VOIPU, 4VOIPDB, 16VOIPU, and 16VOIPDB) are assigned trunks ports appropriate to the PCB. For example, the 4VOIPU uses 4 trunk ports - the 16VOIPU uses 16 trunk ports. If all the ports for the PCB will not be used, they can be undefined in Program 10-03-01, but the ports are still reserved for use by the VoIP PCB.

Port Calculation for Extensions:

(23)

Charts and Illustrations

Table 1: Abbreviated and Post Dialing Service Codes

Abbreviated Service Codes1

Code Starting with an asterisk (*) Starting with a pound sign (#)

For this feature. . . When you are. . . For this feature. . . When you are. . .

* (+ ext. no.)

Directed Call Pickup Picking up a call ring-ing or waitring-ing at an

extension

System Programming Password Protection

Entering the telephone programming mode

# Group Call Pickup Picking up a call ring-ing an extension in

your own pickup group

Account Codes Entering an Account Code from an SLT

0 Message Waiting Answering a Mes-sage Waiting Request

Central Office Calls, Answering

Using Universal Answer to pick up a call ringing over the paging system

1 (+ Zone 0-8)

Paging Making a Combined Page

Conference Adding a caller to a Conference from an

SLT

2 (+ option)

Call Forwarding Enabling a Call For-warding option

Abbreviated Dialing Dialing a Common Abbreviated dialing

number

3 (+ trunk no.)

Forced Trunk Disconnect

Disconnecting a call in progress on a trunk

Flash Flashing a trunk from an SLT

4 Call Forwarding, Off Premise, Selectable Display Messaging, Voice Response

Sys-tem (VRS)

Setting up Selectable Display Messaging, Off Premise Call For-warding or Personal

Greeting

Abbreviated Dialing Dialing a Group Abbre-viated Dialing number

5 Automatic Call Distri-bution (ACD)

Logging out of or on to an ACD Group

Last Number Redial Using Last Number Redial

6 (+ orbit)

Park Picking up a call parked in a system

Park orbit (01-64)

Park Parking a call in a sys-tem Park orbit (01-64)

7 Call Waiting / Camp On Splitting (switching) between calls on an

SLT

Abbreviated Dialing Using Personal Abbre-viated Dialing

8 Voice Mail Calling your mailbox Tandem Trunking (Unsupervised

Conference)

Setting up an Unsuper-vised Conference

9 Not Used Central Office Calls,

Placing

Placing an outside call over a specific trunk

(24)

Table 2: Abbreviated and Post Dialing Service Codes

Single Digit Post Dialing Codes

For this feature. . . When you are. . .

1 Handsfree Answerback / Forced intercom Ringing

Changing the signaling mode of your outgoing Intercom call

2 Call Waiting / Camp On / Callback / Trunk Queuing

Camping on to or leaving a Callback at a busy extension or trunk

3-5 Not used

6 Voice Over Sending a Voice Over to a busy extension after hearing Busy/Ring tone

7 Off Hook Signaling Sending off-hook signal tones to a busy extension

8 Voice Mail Leaving a message in a co-worker’s mailbox after calling their busy or unanswered extension

0 Message Waiting Leaving a Message Waiting at a co-worker’s busy or unanswered extension

(25)

Table 3: Service Codes by Number

Dial this Service Code. . .1 When you are. . . For this feature. . .

Also see Function

Key. . .

1_{Except where indicated, dial Service Code from Intercom dial tone}

(e.g., press idle CALL key first).

* + Enter Account Code + * Entering an Account Code Account Codes

-** Picking up a call ringing or wait-ing at another extension

Directed Call Pickup Voice Response System

(VRS)

-*# Picking up a call ringing an extension in your own pickup group (except Ring Group calls)

Group Call Pickup 24

*0 Answering a Message Waiting request

Message Waiting 38

*1 Making a Combined Page Paging

-*2 + 0 Canceling Call Forwarding Call Forwarding 16

*2 + 1 + Type (2-4) Activating Personal Answering Machine Emulation

Voice Mail (Personal Answering Machine

Emulation)

16

*2 + 2 + Destination + Type (2-4)

Activating Call Forwarding when Busy/Not Answered

Call Forwarding 16

Activating Call Forward Follow Me at the destination extension

Call Forwarding with Follow Me

16

Activating Call Forwarding Immediate

Call Forwarding 16

Activating Call Forwarding when Unanswered (delayed)

Call Forwarding 16

Activating Call Forwarding (Both Ringing)

Call Forwarding 16

*3 (After #9 + 001-200 + busy) Disconnecting a call in progress on a trunk

-*4 + 3 + Message (01-20), or -*4 + 3 + Hang up to cancel

Activating and canceling Selectable Display Messaging

Selectable Display Messaging

17

*4 + 6 + Trunk access code + Outside number, or *4 + 6 +

Hold + Hang up to cancel

Forwarding your calls to an off-premise telephone number

Call Forwarding Off-Premise

17

*4 + 7 + Record message + # + Condition (2, 4, 6 or 7) + Desti-nation + Type (2 or 3) or *4 + 7

+ 3 to cancel

Recording, listening to or erasing a Personal Greeting or Park and Page

Voice Response System (VRS) (Personal

Greet-ing)

(26)

*5 Logging out of or in to an ACD group

Automatic Call Distri-bution (ACD)

*10

*6 + Orbit (01-64) Picking up a call parked in a sys-tem Park orbit (01-64)

Park *04 + orbit

*7 Splitting (switching) between calls on an SLT

Call Waiting / Camp On

-*8 Calling your mailbox Voice Mail 67

# Step Calling through a Depart-ment Group

Department Step Calling

36

# * # * Entering the system program-ming mode

System Programming Password Protection

-# * -# 9 Backing up system data Maintenance

-Hookflash + ## + Enter Account Code + Hookflash

Entering an Account Code at an SLT

Account Codes

-#0 Using Universal Answer Code to pick up a call ringing over the paging system

-Hookflash + #1 + extension + hookflash twice

Activating Conference from a Single Line (500/2500) set

Conference

-#2 + bin Dialing a Common Abbreviated Dialing number

Abbreviated Dialing 27

#3 Flashing a trunk from an SLT Flash

-#4 + bin Dialing a group Abbreviated Dialing number

Abbreviated Dialing 28

#5 Using Last Number Redial Last Number Redial

-#6 + orbit (01-64) Parking a call in a system Park orbit (1-8, 01-32 or 01-64)

Park *04 + orbit (1-64)

#7 Using Personal Abbreviated dialing

Abbreviated Dialing

-#8 Setting up an Unsupervised Conference

Tandem Trunking (Unsupervised

Confer-ence)

-#9 + 001 -200 Placing a call over a specific trunk

Central Office Calls, Placing

*01 + trunk (001-200) Table 3: Service Codes by Number

Key. . .

(27)

0 (Off-hook) Leaving a Message Waiting at a co-worker’s busy or unanswered extension

Message Waiting 38

1 (Off-hook) Changing the signaling mode of your outgoing Intercom call

Handsfree Answerback/Forced

Intercom Ringing

-2 (Off-hook) Camping On or leaving a Call-back for a busy extension or trunk

Callback/Camp On/ Trunk Queuing

35

4 (On-hook) Listening to the General Message Voice Response System (VRS)

-6 (On-hook) Checking an extension’s number Voice Response System (VRS)

-6 (Off-hook) Sending a Voice Over to a busy extension after hearing Busy/ Ring Tone.

Voice Over 48

7 (Off-hook) Sending off-hook signal tones to a busy extension

Off Hook Signaling 33

8 (On-hook) Listening for the time Voice Response System (VRS)

-9 Placing a call using ARS or Trunk Group Routing

Automatic Route Selection Trunk Group Routing

*02

100 + code + 0 Using Dial Block Toll Restriction, Dial Block

-101 + code + 0 A supervisor using Dial Block Toll Restriction, Dial Block

-102 + Group number (1-8 or 01-64)

Setting Automatic Transfer Setup for each Department Group

Transfer

-103 + Group number (1-8 or 01-64)

Cancelling Automatic Transfer Setup

Transfer

-104 + Group number (1-8 or 01-64) + mode +

extension

Setting the destination for Auto-matic Transfer Setup for each Department Group

Transfer

-105 + Group number (1-8 or 01-64)

Setting Delayed Transfer for each Department Group

Transfer

-106 + Group number (1-8 or 01-64)

Cancelling Delayed Transfer Transfer -Table 3: Service Codes by Number

Key. . .

(28)

107 + Group number (1-8 or 01-64)

Setting up DND for each Depart-ment Group

Transfer

-108 + Group number (1-8 or 01-64)

Cancelling DND for each Department Group

Transfer

-111 SLT Listening to the General Message

Voice Response System (VRS)

-112 + 3 to erase, 5 to listen or 7 to record

Recording, listening to or erasing the General Message

-116 + 3 to erase, 5 to listen or 7 to record

Recording, listening to or erasing a VRS Message

-118 Night Mode Switching for other group

Night Answer

120 Common Cancelling Service Code

TBD

-121 Print the SMDR Extension Accu-mulated printout

Station Message Detail Recording (SMDR)

-122 Print the SMDR Group Accumu-lated printout

-123 Print the SMDR Account Code Accumulated printout

-882 Transferring a call to the VRS. This can also be used for routing ANI/DNIS to the VRS.

Transfer

-126 Leaving a message at an exten-sion, without first calling that extension

Hotel/Motel (Message Waiting)

-127 Enabling DND at a room telephone

Hotel/Motel (Do Not Disturb)

-128 Canceling DND at a room telephone

-129 Enabling DND for another room telephone

-130 Canceling DND at another room telephone

Hotel/Motel (Wake Up Call)

-131 Setting up a Wake Up call for your own room telephone

-Table 3: Service Codes by Number

Key. . .

(29)

132 Canceling a Wake Up Call for your own room telephone

-133 Setting a Wake Up Call for another guest’s room telephone

-134 Canceling a Wake Up Call for another guest’s room telephone

-135 Enabling Room to Room Call Restriction for a guest’s room telephone

Hotel/Motel (Room to Room Call

Restriction

-136 Disabling Room to Room Call Restriction for a guest’s room telephone

Hotel/Motel (Room to Room Call

Restriction)

-137 Changing a room’s telephone Toll Restriction (When Checked In) level

Hotel/Motel (Toll Restriction When

Checked In)

-138 Setting a room as checked in Hotel/Motel (Room Status)

-139 Setting a room as checked out Hotel/Motel (Room Status)

-140 Setting a room as available (clean) from the room’s tele-phone

Hotel/Motel (Room Status)

-141 Setting a room as available (clean) from another telephone

Hotel/Motel (Room Status)

-142 Requesting a Room Status Print-out

Hotel/Motel (Room Status Printouts)

-145 + trunk # + 1 (block) 145 + trunk # + 0 (enable)

To block/busy out outbound usage on a trunk with Trunk Port Disable.

-150 + 0 (install) or 1 (remove) Logging in (0) or logging out (1) for your Department Calling Group

Department Calling

154 Enabling Conversation Record at an SLT set

Voice Mail

-155 Logging out of or in to an ACD Group from an SLT

Automatic Call Distribution (ACD)

-156 Activating Work Time from an SLT

*17 Table 3: Service Codes by Number

Key. . .

(30)

157 Canceling Work Time from an SLT

Automatic Call Distribution (ACD

*17

158 Activating Rest Mode from an SLT

*13

159 Canceling Rest Mode from an SLT

*13

Hookflash + 160 ACD Recording for SLT Automatic Call Distribution (ACD)

-163 + 6-digit code + line + phone number

Overriding Toll Restriction Toll Restriction

-166 Changing Toll Restriction for a checked in room

Hotel/Motel (Toll Restriction [Checked in])

-167 Logging an agent into their ACD Group

-168 Logging an agent out of their ACD Group

-169 Supervisor assigning an agent into another ACD Group or changing an agent’s status

-170 + ACD Group Changing your ACD Group assignment

-172 + Line number (001-200) Answering a call on a specific trunk

Hold

175 Monitoring a room’s phone Hotel/Motel (Room Monitor)

-177 Changing the COS of another extension. Must be allowed in Program 20-13-28.

Class of Service

-178 + 0-9 Changing the language of a dis-play phone.

Alphanumeric Display / Maintenance

-179 + 1 (set) or 0 (cancel) Changing the ability for a second call with DID/DISA/DIL

-189 Transferring an Aspire Wireless call when out of range

Aspire Wireless

-800 + extension # + enter name + HOLD

Programming extension names Name Storing 55 Table 3: Service Codes by Number

Key. . .

(31)

801 + zone (1-9 or 01-64) 801 + zone (0 or 00)

Making an Internal Zone Page Making an All Call Internal Page

Paging, Internal 21 + zone 22

802 + Door Box (1-4 or 1-8) Placing a call to a Door Box Door Box

-803 + zone (1-4 or 1-8) 803 + zone (0)

Making an External Zone page Making an External All Call page

External Paging 19 + zone 20

804 + trunk group (1-8 or 1-9 or 001-200)

Placing an outside call over a trunk group

*02 + group

807 Overriding Do Not Disturb or Call Forwarding

Call Forwarding Do Not Disturb

37

808 Stepping through a Department Group

36

809 Sending a Call Waiting tone to a busy extension

Call Waiting 33

810 Breaking into another extension’s call

Barge In

-811 + 1 (ICM) or 2 (trk) + tone (1-8)

Listening to the incoming ring choices

Selectable Ring Tones

-812 Changing the signal type for call-ing an extension

Intercom

-815 Saving a number (from SLT) or dialing a saved number

Save Number Dialed 30

818 + 1 818 + 2 818 + 3 818 + 4 818 + 5 818 + 6 818 + 7 818 + 8

Activating Day 1 Mode Activating Night 1 Mode Activating Midnight 1 Mode Activating Rest 1 Mode Activating Day 2 Mode Activating Night 2 Mode Activating Midnight 2 Mode Activating Rest 2 Mode

Night Service 09 + 1 09 + 2 09 + 3 09 + 4 09 + 5 09 + 6 09 + 7 09 + 8

820 + 1 (ICM) or 2 (trk) + tone (1-8)

Changing your extension’s incoming ring tones

Selectable Ring Tones

-821 Enabling Handsfree Answerback for incoming Intercom calls

Intercom Ringing

-822 Calling off-premise with a Door Box

Call Forwarding, Off-Premise Door Box

54 Table 3: Service Codes by Number

Key. . .

(32)

823 Enabling Forced Ringing for incoming Intercom calls

Handsfree Answerback/ Forced Intercom Ringing

-824 Enabling/disabling Dial Pad Confirmation Tone

Dialing Pad Confirmation Tone

-825 Turning Background Music on and off

Background Music 04

827 + 1 or 2 + time, or 827 + 1 or 2 + 9999 to cancel

Checking, setting or canceling an alarm

Alarm

-828 + hour + minutes Setting the system Time Time and Date

-829 Checking or changing ring volume

Volume Control

830 Remote maintenance -

-832 Placing a call on Group Hold Hold

-833 + Line number (001-200) Setting Automatic Trunk For-warding (following Program 24-04-01 destination).

Call Forwarding, Off-Premise Transfer, Tandem Trunking

834 + Line number (001-200) Cancelling Automatic Trunk For-warding when activated by ser-vice code 833.

835 + Line number (001-200) + time mode (1-8)

Setting and cancelling Auto-matic Trunk Forwarding.

840 System alarm message delete -

-847 + 0 (Cancel) 1 (Trk calls)

2 (Paging, ICM, Call Forward and transfers)

3 (All calls) 4 (Call Forwards)

Activating Do Not Disturb Do Not Disturb

-849 Placing a call on Exclusive Hold at a SLT set.

Hold

-850 Camping On to an extension when calling into the system through the VRS

35 Table 3: Service Codes by Number

Key. . .

(33)

851 + key + code Changing the function of a pro-grammable key using 851 service codes

Programmable Function Keys

-852 + key + code Changing the function of a pro-grammable key using 852 service codes

One-Touch Serial Operation

-853 + bin + number + HOLD + Name + HOLD to store

Storing Common Abbreviated Dialing numbers

Abbreviated Dialing

Storing Group Abbreviated Dialing numbers

Abbreviated Dialing

-855 + One Touch key + code Programming a One-Touch Key or Personal Speed Dial

One-Touch Dialing

-856 Answering a call ringing a phone in your pickup group (except Ring Group calls)

Group Call Pickup

-857 Parking a call or picking up a parked call at an extension

Park

-859 Retrieving a call from Exclusive Hold at a SLT set.

Hold

-860 DID ACD Access Code Automatic Call Distribution (ACD)

-862 Picking up a call from Group Hold

Hold

-863 Joining a Meet Me Conference or Meet Me Page on an Internal Paging Zone (if your extension is in the group called)

Meet Me Conference Meet Me Paging

23 or 32

864 + zone paged (0-9 or 00-64)

Joining a Meet Me Conference or Meet Me Page if your extension is not in the group paged

Meet Me Paging 23 or 32

865 + zone (0-8) Joining a Meet Me Conference or Meet Me Page on an External Paging Zone

Meet Me Conference Meet Me Paging

23 or 32

866 Using Network Message Lamp Control

Networking

-868 + pickup group (1-8 or 1-9 or 01-64)

Answering a call ringing a phone in another pickup group (except Ring Group calls)

Group Call Pickup 26 + group Table 3: Service Codes by Number

Key. . .

(34)

869 Answering a call ringing a phone in another pickup group if you don’t know the group’s number (except Ring Group Calls)

Group Call Pickup 25

870 Canceling a Callback request Callback

-871 + ext Canceling Messages Waiting you have left at a specific extension

Message Waiting

-873 Canceling all Messages Waiting you have left at other extensions

Message Waiting

-875 + pswd (0000) + place outside call

Temporarily overriding an extension’s Toll Restriction

Toll Restriction Override

-876 Clearing number saved by Last Number Redial

Last Number Redial

-880 + Relay (0-8) Using the General Purpose Relay Paging, External Night Service

51

881 + 00 (no tone), 01 (general) or 02 (holiday)

Changing the Music on Hold Tone

Music on Hold

-882 Routing ANI/DNIS to the VRS. It can also be used when transfer-ring to VRS.

Transfer Voice Response Service

(VRS)

883 Enabling the data communica-tion auto-answer mode

Data Communications

-884 Accessing the VRS Voice Response Service (VRS)

-885 Clearing the number saved by Save Number Redial

Save Number Redial

-886 Turning off the E911 alarm. E911

890 Using Voice Over after calling a busy extension

Voice Over 48

894 Splitting between two calls on an SLT

Call Waiting

899 Testing Callback operation for SLT

Callback

-Table 3: Service Codes by Number

Key. . .

(35)

Table 4: Service Codes by Feature

For this feature... Dial this Service Code...1 When you are... Also see Function Key...

1 _{Except where indicated, dial Service code form Intercom dial tone (e.g., press idle CALL key}_fi_rst).

Abbreviated Dialing 853 + bin + number + HOLD + Name + HOLD to store

Storing Common Abbreviated Dialing numbers

Storing Group Abbreviated Dialing numbers

-#2 + bin Dialing a Common Abbreviated Dialing number

27

#4 + bin Dialing a Group Abbreviated Dialing number

28

#7 + bin Using Personal Abbreviated Dialing

-Account Codes * + Enter Account code + * Entering an Account Code

-Hookflash + ## + Enter account code + Hookflash

Entering an Account Code at an SLT

-Alarm 827 + 1 or 2 + time, or 827 + 1 or 2 + 9999 to cancel

Checking, setting or canceling an alarm

-Alphanumeric Display 178 + 0-9 Selecting the language to be used on dis-play keysets.

-Aspire Wireless 189 Transferring an Aspire Wireless call when out of range

-Automatic Call Distribution (ACD)

*5 Logging out of or in to an ACD Group *10

155 Logging out of or in to an ACD Group from an SLT

156 Activating Work Time from an SLT *17

157 Canceling Work Time from an SLT *17

158 Activating Rest Mode from an SLT *13

159 Canceling Rest Mode from an SLT *13

Hookflash + 160 ACD Recording for SLT

-167 Allowing ACD Agent to log into a group

168 Allowing ACD Agent to log out of a group

169 Allowing supervisor to change agent’s status

170 + ACD Group Changing your ACD Group assignment

-860 DID ACD Access Code

-Automatic Route Selection or Trunk

Group Routing

9 Placing an call using Trunk Group Routing or Automatic Route Selection

(36)

Background Music 825 Turning Background Music on and off 04

Barge In 810 Barging in on a busy co-worker’s extension 34

Call Forwarding *2 + 0 Canceling Call Forwarding 16

Activating Call Forwarding (Both Ringing)

16

Activating Call Forwarding when Busy 16

Activating Call Forwarding when Busy/ Not Answered

16

Activating Call Forwarding when Unanswered (delayed)

16

Activating Call Forwarding Follow Me 16

Activating Call Forwarding Immediate 16

Call Forwarding Off-Premise

*4 + 6 + Trunk access code + Outside number, or *4 + 6 + Hold + Hang up to

cancel

Forwarding your calls to an off-premise telephone number

17

833 + Line number (001-200) Setting Automatic Trunk Forwarding (fol-lowing Program 24-04-01 destination).

-834 + Line number (001-200) Cancelling Automatic Trunk Forwarding when activated by service code 833.

-835 + Line number (001-200) + time mode (1-8)

Setting and cancelling Automatic Trunk Forwarding.

-Call Forwarding, Off-Premise Door Box

822 Calling off-premise with a Door Box 54

Call Forwarding/Do Not Disturb Override

807 Overriding an extension’s Call Forward or DND setting.

37

Call Forwarding with Follow Me

Activating Call Forward Follow Me at the destination extension

16

Call Waiting / Camp On *7 or 894 Splitting (switching) between calls on an SLT

-Callback / Camp On / Trunk Queuing

2 Camping On or leaving a Callback for a busy extension or trunk

35

870 Canceling a Callback request

-899 Testing Callback operation for SLT -Table 4: Service Codes by Feature

(37)

Central Office Calls, Answering /

Hold

#0 Using Universal Answer to pick up a call ringing over the paging system

-172 + Line number (001-200) Answering a call on a specific trunk

-179 + 1 (set) or 0 (cancel)

Changing the ability for a second call with DID/DISA/DIL

#9 + 001-200 Placing a call over a specific trunk *01 + trunk (100-200)

145 + trunk # + 1 (block) 145 + trunk # + 0 (enable)

To block/busy out outbound usage on a trunk with Trunk Port Disable.

-804 + trunk group (1-9 or 001-200)

Placing an outside call over a trunk group *02 + group

Class of Service 177 Changing the COS of another extension. Must be allowed in Program 20-13-28.

-Conference Hookflash + #1 + extension + hookflash twice

Activating Conference from a Single Line (500/2500) set

1016

Data Communications 883 Enabling the data connection auto-answer mode

-884 Disconnecting an active data call

-Department Calling 150 + 0 (install) or 1 (remove)

Logging in (0) or logging out (1) for your Department Calling Group

46

# Step Calling through a Department Group 36

Dial Pad Confirmation Tone

824 Enabling/disabling Dial Pad Confirmation Tone

-Directed Call Pickup ** + ext. Picking up a call ringing or waiting at an extension

-Do Not Disturb 847 + 0 (Cancel) 1 (Trk calls) 2 (Paging, ICM, Call Forwards, and Transfers)

3 (All calls) 4 (Call Forwards)

Activating Do Not Disturb

-Door Box 802 + Door Box (1-4 or 1-8) Placing a call to a door Box

-822 A Door Box is forwarded off-premise

-E911 886 Turning off the E911 alarm

-Flash #3 Flashing a trunk from an SLT

-Table 4: Service Codes by Feature

(38)

* 3 (after #9 + 1-8 or 001-200 + busy)

Disconnecting a call in progress on a trunk

-Group Call Pickup *# Picking up a call ringing an extension in your own pickup group (except Ring Group calls)

24

868 + pickup group (1-8 or 1-9 or 01-64)

Answering a call ringing a phone in another pickup group

26 + group

869 Answering a call ringing a phone in another pickup group if you don’t know the group’s number (except Ring Group calls)

25

Intercom Ringing

1 (Off-hook) Changing the signaling mode of your outgoing Intercom call

-821 Enabling Handsfree Answerback for incoming Intercom calls

-823 Enabling Forced Ringing for incoming Intercom calls

-Hold 832 Placing a call on Group Hold

-849 Placing a call on Exclusive Hold at a SLT set

-859 Retrieving a call from Exclusive Hold at a 2-Button telephone

-862 Picking up a call from Group Hold

-Hotel/Motel (Message Waiting)

126 Leaving a message at an extension, without first calling that extension

-Hotel/Motel (Do Not Disturb)

127 Enabling DND at a room telephone

128 Canceling DND at a room telephone

129 Enabling DND for another room telephone

-Hotel/Motel (Do Not disturb)

130 Canceling DND at another room telephone

-Hotel/Motel 175 Monitoring a room’s phone

-Hotel/Motel (Wake Up Call)

131 Setting a Wake Up Call or your own room telephone

132 Canceling a Wake Up Call for your own room telephone

(39)

133 Setting a Wake Up Call for another guest’s room telephone

134 Canceling a wake Up Call for another guest’s room telephone

-Hotel/Motel (Room to Room Call

Restriction)

135 Enabling Room to Room Call Restriction for a guest’s room telephone

-Hotel/Motel (Room to Room Call

Restriction)

136 Disabling Room to Room Call Restriction for a guest’s room

-Hotel/Motel (Toll restriction [When Checked In])

137 Changing a room’s telephone Toll Restriction (When Checked In) level

-Hotel/Motel (Room Status)

138 Setting a room as checked in

139 Setting room as checked out

140 Setting a room as available (clean) from the room’s telephone

141 Setting a room as available (clean) from another telephone

-Hotel/Motel (Room Status

Printouts)

142 Requesting a Room Status Printout

-Hotel/Motel (Toll Restriction [When

Checked In])

166 Changing a room’s telephone Toll Restric-tion level (when checked in)

-Intercom 812 Changing the signal type for calling an extension

-Last Number Redial #5 Using Last Number Redial

-876 Clearing number saved by Last Number Redial

-Maintenance # * # 9 Backing up system data

-178 + 0-9 Displaying the language the phone is using