SUSTAINABLE
& productive
PROFESSIONAL EXCELLENCE
75,455 employees globally participated in our mandatory Annual Integrity Training in 2013
More than 18,000 employees have completed the sustainability e-learning over the past three years
Our network of 35 SGS Academy training centres delivers culturally relevant and multilingual courses to our employees and customers globally
The intervention of our Corporate Security team resulted in two million advertisements, featuring fraudulent use of the SGS brand, being removed from online sites
OUR GREEN BOOK
Our Green Book, introduced in 2012, tracks the financial impact of our sustainability performance. Whereas some companies have pioneered models linked to environmental profit and loss, the Green Book measures costs linked to both social and environmental performance. Using qualitative, quantitative and financial metrics to assess material sustainability risks, the tool highlights the relative and absolute costs of sustainability issues at local and Group levels. For example, the tool tracks the Group’s spend on issues such as energy consumption, business travel, community investment, sickness absence and natural turnover of staff. This allows us to evaluate the total spend as being equivalent to 7% of revenue.
2010 2011 2012 2013
CODE OF INTEGRITY REPORTS TO HELPLINES Total number of integrity issues reported through integrity helplines
150 168 198 200
CODE OF INTEGRITY INVESTIGATIONS
Total number of valid reports investigated concluding in no breaches
53 52 91 141
CODE OF INTEGRITY NON-COMPLIANCES
Total number of breaches of the Code of Integrity identified through integrity helplines
29 22 46 36
EMPLOYEES SIGNING THE CODE OF INTEGRITY
Percentage of employees signing the Code of Integrity 100 100 100 100
2010 2011 2012 2013
NUMBER OF EMPLOYEES COMPLETING SGS
SUSTAINABILITY E-LEARNING N/A 9,488 6,594 1,941
For in-depth information on our approach to Professional Excellence topics, performance and commitments for 2014, including Ethical Conduct, Economic Performance, Human Rights, Responsible Supply Chain and Sustainability Services, please see our online reportwww.sgs.com/cs-report2013
Data covers all SGS operations
PEOPLE
26,042 employees from 21 countries responded to our CATALYST employee engagement survey. More than 550 action plans were implemented in 2013, following the results of the 2012 engagement survey
1,715 employees took part in our new Global Corporate Challenge initiative to encourage more of our employees to live healthy lifestyles
More than 42,000 employees and contractors took part in our first global SGS Safety Day 12 companies were acquired by SGS in 2013
In 2013, our overall costs related to employee issues have remained stable.
HELPING NEW RECRUITS TO SHINE
SHINE, our global onboarding programme, welcomes and prepares new employees for life at SGS. It also supports people transferring from businesses acquired by SGS and existing SGS employees migrating across business lines and affiliates. The global roll-out, completed in December 2013, ensures that every new and transferring employee receives the support they need from their manager, HR team and a dedicated peer advisor within their first six months.
For in-depth information on our approach to People topics, performance and commitments for 2014, including Occupational Health and Safety, Talent Acquisition and Development, and Diversity and Equal Opportunities,
please see our online report www.sgs.com/cs-report2013
2010 2011 2012 2013 TARGET2014
NATURAL TURNOVER
% of employees that leave SGS each year of their own will
11.1 13.8 13.7 14.2 <14.0
GENDER RATIO
% male employees % female employees
64.8
35.2 34.465.6 65.234.8 35.964.1
EQUAL OPPORTUNITY RATIO
(Female managers/ female employees) / (Male managers/male employees)
0.60 0.67 0.66 0.65 1.00
PERFORMANCE REVIEWS
% of employees receiving regular performance reviews
65.2 67.4 68.6 64.7 100
TRAINING HOURS
Number of annual training hours/FTE (Includes safety training hours)
21.1 23.0 28.8 30.3
TRAINING RATIO
% of total employment costs spent on training (Includes safety training hours)
0.63 0.72 0.69 0.72 1.00
SICKNESS ABSENCE RATE
Number of days of sickness absence as a % of total days worked
1.65 1.46 1.54 1.52 <1.5
TRIR
The number of lost time, restricted duty, medical treatment incidents and fatalities per 200,000 hours worked
1.64 1.47 1.17 1.19 <1.00
LTIFR
Number of lost time incidents occurring per 200,000 hours worked
0.80 0.67 0.61 0.63
SAFETY TRAINING HOURS
Number of annual safety training hours
199,076 286,043 322,700 553,999
NUMBER OF RECORDABLE INCIDENTS
The number of lost time, restricted duty, medical treatment incidents and fatalities
691 739 642 690
NUMBER OF NEAR MISSES
Event, situation or physical environment with the potential to cause injury, damage or loss to people, property and the environment, but which was avoided by circumstance
1,982 1,904 1,818 1,817
COLLECTIVE BARGAINING
Employees covered by collective consultation / representation processes
22.5 22.7 24.3 22.4
We have almost 300 community projects worldwide We invested CHF 368,000 in the community in 2013
56% of projects support the UN Millennium Development Goals, such as ensuring environmental sustainability, eradicating extreme poverty and hunger, and achieving universal primary education. In addition, 9% of projects support disaster relief efforts* More than half of the projects are supported through employee volunteering, 15% benefit
from pro bono services and the remainder are supported through sponsorships, donations and in-kind giving*
*Data relates to 84 projects analysed through the global community survey.
In 2013, our employees volunteered 7,855 hours to community projects. This is a decrease of 5.0% against 2012, although overall
investment in community projects has increased by 8.9%.
SUPPORTING THE VICTIMS OF TYPHOON HAIYAN
A fundraising platform for employees was established to donate funds for the immediate relief of people affected by the disaster, with all donations being matched by the company. Locally, SGS Philippines set up an internal relief fund for victims including SGS employees and their families who had been affected. By mid-December, over CHF 22,000 of the funds were distributed to provide 29 shelter kits through Habitat for Humanity, and financial assistance to relatives of 24 local SGS employees. By mid-January 2014, total donations exceeded CHF 100,000. Our aim in the longer-term is to invest in the rehabilitation effort by funding 150 shelters for families affected by the disaster.
For more in-depth information on our approach to Community topics, performance and commitments for 2014,
please see our online report www.sgs.com/cs-report2013
2010 2011 2012 2013 TOTAL COMMUNITY PROJECTS
Total number of projects
155 306 251 289
INVESTMENT IN COMMUNITY
Donations to community organisations and voluntary groups (‘000 CHF)
364* 321* 338* 368
INVESTMENT IN SPONSORSHIP
Sponsorship of community programmes (‘000 CHF)
542* 554* 665* 635
COMMUNITY
Data covers our trend countries, representing three-quarters of revenue and two-thirds of headcount *constant currency basis
SUSTAINABILITY MANAGEMENT SYSTEM
Our global sustainability programmes inspire a wide range of initiatives across our affiliates, which are supported by our sustainability management system.
© S G S G ro up M an ag em en t S
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eg is te re d t ra de m ar k o f S G S G ro up M an ag em en t S A . SUSTAINABILITY
PILLARS AND KPIs SUSTAINABILITY PROGRAMMES
PROFESSIONAL EXCELLENCE PEOPLE ENVIRONMENT COMMUNITY EXCEL IMPROVE REDUCE INVOLVE STAKEHOLDER ENGAGEMENT CORPORATE GOVERNANCE RISK MANAGEMENT LAWS AND REGULATIONS PROCUREMENT SUSTAINABILITY SERVICES
CODE OF INTEGRITY HUMAN RIGHTS OPERATIONAL INTEGRITY (HEALTH & SAFETY) HUMAN RESOURCES CLIMATE CHANGE WASTE MANAGEMENT WATER MANAGEMENT BIODIVERSITY COMMUNITY INVOLVEMENT
SGS SUSTAINABILITY E-LEARNING PROFESSIONAL INTEGRITY
EQUAL EMPLOYMENT OPPORTUNITY NATURAL TURNOVER TRAINING SICKNESS ABSENCE ANNUAL PERFORMANCE REVIEW TOTAL RECORDABLE INCIDENTS HUMAN RIGHTS
ENERGY EFFICIENCY IN BUILDINGS GREEN IT
GREEN CARS WASTE MANAGEMENT GREEN PROCUREMENT SUSTAINABLE CAPEX
ALIGNMENT TO GROUP POLICY AND GUIDELINES COMMUNITY PROGRAMMES AND PROJECTS B A SE LIN E
FURTHER INFORMATION AND FEEDBACK
For comprehensive information on sustainability at SGS in 2013, see our online 2013 Corporate Sustainability Report available at
www.sgs.com/cs-report2013 or contact us [email protected]
For an overview see our 2013 Sustainability Highlights available at
http://www.sgs.com/en/our-company/corporate-sustainability/reports-and-policies.aspx
Please share your feedback via our report survey
https://www.surveymonkey.com/s/ SGS2013SustainabilityReport
Our various sustainability policies are available at
http://www.sgs.com/en/our-company/ corporate-sustainability/reports-and-policies.aspx
Full sustainability data is available online at
ENVIRONMENT
SGS has been awarded a place in the ‘Climate Performance Leadership Index’ for the region Germany-Austria-Switzerland by the Carbon Disclosure Project
We offset our 2013 carbon emissions as part of our commitment to building a lower carbon future
We have 75 environmental projects covering areas such as Energy Efficiency in Buildings, Green Cars and Green IT
We have initiated water-saving projects in water-scarce countries
In 2013, our environmental costs decreased by 6% against 2012 due to less travel and use of electricity rather than non-transport fuels.
DOING MORE WITH LËSS In 2013, Lëss the polar bear, our eco-efficiency mascot, visited South Africa, Singapore, Spain, China, Portugal and India to spread the word on our behavioural change campaign on energy and resource efficiency to even more of our employees.
“Providing the right infrastructure, such as energy efficient task-oriented lighting, more efficient equipment and localised air conditioning controls, was only the first step in reducing our energy consumption and cutting our large energy bills. This campaign brought the behavioural change needed for our employees to use these tools. People are very happy to have control of temperature levels in their respective areas and are using air conditioning less. I see more lights being turned off when people are out to meetings and also computers when they are away from their desks. This fits in very nicely with our objective of reducing energy consumption by 10% against 2012 levels.”
DARAJIT DAUD
2010 2011 2012 2013 TARGET2014
CO2 EMISSIONS
Total annual CO2 emissions (tonnes)
Scope 1 Fuels (vehicles and non-transport) Scope 2 Electricity
Scope 3 Business travel
192,211 72,526 103,328 16,357
201,814 73,058 113,189 15,567
222,726 78,739 126,743 17,189
244,849 78,318 150,611 15,919
CARBON INTENSITY (REVENUE)
Annual CO2 emissions per revenue
(tonnes/CHF million)
58.0 53.5 53.7 55.7 52.2
CARBON INTENSITY (PEOPLE)
Annual CO2 emissions per employee (tonnes/FTE)
4.50 4.22 4.27 4.43 4.05
BUILDING ENERGY INTENSITY IN SGS-OWNED OFFICES
Annual kilowatt hours per square metre for SGS-owned offices
267* 267* 277* 263*l 241*l
BUILDING ENERGY INTENSITY IN SGS-OWNED LABORATORIES
Annual kilowatt hours per square metre for SGS-owned laboratories
441* 417* 528* 434*/ 397*/
ENERGY CONSUMPTION (PEOPLE)
Total energy consumption per employee (MWhe/FTE)
11.78 11.11 11.23 11.05
RENEWABLE ENERGY
Total renewable energy certificates of origin
purchased (tonnes of CO2)
0 12,497 17,738 19,679
WATER USE
Annual water purchased (m3)
960,866 1,039,905 1,179,044 1,267,088
WATER INTENSITY (PEOPLE)
Annual water purchased per employee (m3/FTE)
22.5 21.8 22.6 22.9
HAZARDOUS WASTE GENERATED
Total weight of hazardous waste generated (tonnes)
5,812 6,501 7,161
NON-HAZARDOUS WASTE GENERATED
Total weight of non-hazardous waste generated (tonnes)
16,829 24,856 27,313
For more in-depth on our approach to Environment topics, performance and commitments for 2014, including Energy and Climate Change, Effluents and Waste, and Water Management, please see our
online report www.sgs.com/cs-report2013
* Restated following a review in methodology.
l Restated following the inclusion of recently acquired buildings.
/ Restated following the inclusion of recently acquired laboratories.
Restated on a constant currency basis
