Ellucian Cloud Services Roadmap

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Ellucian Cloud Services

Roadmap

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Roadmap Framing and Confidentiality

Ellucian’s roadmaps provide a general overview of our anticipated future

offerings. The information contained in Ellucian’s roadmaps is proprietary

information of Ellucian and is not to be used for any reason other than to provide

our customers, prospective customers, partners and strategic partners with a

general overview of our anticipated future offerings.

Our roadmaps are not a commitment, promise or other obligation on the part of

Ellucian to deliver any particular code or functionality, and the roadmap data should

not be relied on in making a purchasing decision. Ellucian reserves the right to

change its roadmap information, in whole or in part, without prior notice and at the

Company’s sole discretion.

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Ellucian Cloud Services Portfolio Today

Application Hosting Services (AHS) Application Management Services (AMS) Flexible Support Services (Help Desk – IT and Student Services) Cloud Services Portfolio Benefits  Improve IT execution  Reduce risk

 Meet growing expectations of stakeholders

 Improve and accelerate ROI with predictability in costs

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Application Management Services

Database Management Application Management Systems Monitoring OS Management 24x7 Tech Support

What is it: Ellucian remotely takes on some or all of the administration tasks associated with its applications, so institutions can focus IT resources on other strategic priorities

Institution’s Business Challenge

 Competing priorities with limited resources

 Changing technology skills & difficulty staffing locally

 Risk of losing critical knowledge assets

 Lack of economies of scale & shrinking budgets

Ellucian Value

 Alleviate staffing concerns with continuous expert staffing

 Leverage cumulative learning curve to avoid issues/resolve

issues faster

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Application Hosting Services

Database Management Application Management Systems Monitoring OS Management 24x7 Support

Network & Security Admin

Hosting Infrastructure Server & Network H/W

Disaster Recovery

What is it: Fully managed hosting infrastructure and support services for Ellucian applications as well as other campus applications

Institution’s Business Challenge

 Applications are mission critical and operationally complex

 Limited resources and infrastructure

 Difficulty staffing locally for array of technology skills

 Peaks and valleys of academic calendar challenge IT systems

Ellucian Value

 Infrastructure, tools and process designed to maximize system

reliability, performance, scalability and security

 Address skill gap with full staff of technical experts and

management

 Reduce operational risk and provide peace of mind

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Flexible Support Services (Help Desk)

What is it: 24x7x365 Help Desk that support prospects, students, faculty and staff on IT issues and Student Services issues

Software Agnostic Multichannel Support Flexible Coverage SLA Driven Ticketing Mgt. p Knowledge Mgt. Self Help Portal

y

High Availability, Redundancy & Security



Institution’s Business Challenge

 Constituents demand anytime, anywhere Helpdesk

 Inability to scale to meet increasing enrollments/ spikes in demand

 Inability to staff with required expertise

 Desire to focus institution resources on more strategic work

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Ellucian Value

 Improve service quality by centralizing services, expanding hours and reducing response time

 Professional, highly skilled and consistent support

 Enhance functional staff productivity

 Full accountability for results with visibility into metrics and opportunities

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Ellucian Cloud Services Roadmap

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Quality

2012 2013 2014

Jan-Jun Jul-Sep Oct-Dec Jan-Mar Apr-Jun Jul-Sep Oct-Dec

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Ellucian Roadmap Legend

F e a tur es Pr e v ie w /T heme T e c hnology APIs 80% 65% 50% Exploring

- This release is focused on quality

Features

- This release is focused on features and functions

Technology

- This release is focused on architectural enhancements

- This release is focused on APIs

Example Feature

Quality APIs

Example Feature

Target deliverable: features, capabilities, architectural enhancements, etc. Color indicates confidence level

Release Theme: Summary level description of release scope or theme

Investment Category: Helps to group targets for any release into primary investment categories:

Example Feature

Confidence Level Legend:See definitions and disclaimers on next slide

Information presented here is subject to change at any time at the sole discretion of Ellucian and should not be relied upon in making any purchase decision _{Ellucian Proprietary Information}

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Confidence Level Definitions

We use the term confidence level to describe the likelihood that the items on the roadmap will be delivered at the dates shown on the timeline. There are many factors that impact our ability to predict delivery including but not limited to:

• Customer priorities – Our releases are driven by customer feedback and prioritization. Sometimes the priorities change due to any number of external factors. At any time, we may change the priorities in any given future release to better reflect our customers’ interests.

• Quality Targets – Each of our product releases undergoes a stringent quality assurance process prior to release. Should a particular capability not meet our quality targets, we may choose to defer that specific capability to a future release or not complete the development of that capability at all.

• Design Constraints – In response to customer feedback, we attempt to provide visibility beyond the next product release. In doing so, we share capabilities that reflect customer requests but have not gone through the technical

design phase. In some cases, the technical design phase will reveal a larger level of effort and dependencies that make the original timeframe infeasible. Further, the design phase could reveal that the capability is not technically feasible at all or not cost effective resulting in abandonment of effort.

• Budget Cycles – For roadmaps that might include visibility beyond the current Ellucian fiscal year budget, all items are subject to financial progress against goals and the availability of funds for that particular project in future budget cycles. • Engineering Forecasting Accuracy – All roadmap items are subject to some level of forecasting accuracy

imprecision resulting in certain functionality pushing out to later releases on a roadmap timeline.

The further out the release date, the higher the likelihood that one or more of these factors will impact the accuracy of our roadmaps. That is why we clearly indicate less than 100% confidence for our next release even though it may scheduled to be released in the short-term, and why we use decreasing confidence levels for items that are further out on the roadmap.

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G e ogr aph ic Expan sio n Ops/ E ff icienc y Improveme n ts Compl- iance 2013 2014

Jan-Mar Apr-Jun Jul-Sep Oct-Dec Jan-Mar Apr-Jun Jul-Sep Oct-Dec

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Cloud Services Roadmap

New Featu re s / Svc . Expansion New Serv ice Introdu c tion s 80% 65% 50% Exploring

Information presented here is subject to change at any time at the sole discretion of Ellucian and should not be relied upon in making any purchase decision _{Ellucian Proprietary Information}

Delivered Helpdesk Enhancements US Datacenter Expansion PowerCampus Hosting Relaunch Canada Cloud Node Oracle Prop Hosting LAC Cloud Node Europe Cloud Node Ellucian Solution Manager Middle-east/ APAC Cloud Node DR-as-a Service Backup-as-a-Service PowerCampus Cloud Edition Customer Datacenter in the Cloud Outbound Dialling Service Multi-lingual Service Delivery Support EU Safe Harbor Certification Spanish Language Helpdesk Call Recording for Helpdesk Warm Call Transfer for Helpdesk 2012 Spanish Language AMS VMware Upgrades SSAE 16 Audit Offer Expansion to Colleague Base IVR Enhancements for HD

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Feature Details

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US Cloud Expansion

Customer Value

• Improve response times & reliability • Improve service orchestration

• Dynamic workload management

New Features/ Svc. Expansion

Description

• Ellucian is working on opening additional Cloud nodes in the US, • One node will be closer to the US west coast to set up east-west

configuration and improve response times on hosted applications for institutions on the western half of the US.

• Orchestration and automation to offer single pane of glass view across all cloud nodes and applications as well

• Improve SLAs • Flexible capacity

• Reciprocal DR configuration

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PowerCampus Hosting Relaunch

Description

• Will address Authentication & Integration issues that affected generic ability to host PowerCampus

• Will use FIM based Authentication to synchronize accounts with Campus

• Will use Web Services framework for integration with 3rd _party

applications

Customer Value

• PowerCampus clients can now derive the same value from Ellucian Application Hosting Services, as Banner or Colleague clients do today

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Helpdesk Enhancements: Social Media Support

• Description

• Social Media Support:

In the age of social media is the primary mode

of communication, this will allow Helpdesk agents to monitor the

client’s Social Media help sites and provide assistance to

constituents

• Mass Notification Integrated with HD

Customer Value

• Provides additional channel for addressing student issues by Keeping a pulse on

what constituents are saying in social media circles and addressing issues before

bad news goes viral

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Helpdesk Enhancements: Mass Notification

Integrated with Helpdesk

Description

• Best-in-class, highly available mass notification solution that offers multi-modal broadcast messaging through email, SMS, voice, RSS, and social networks.

• Provides recipients the flexibility to choose how they receive messages • Robust User Interface as well as APIs for easy integration into other

systems

Customer Value

• Reliable and cost-effective mass notification solution that allow institutions to respond to both emergency and day-to-day communications.

• Integration with Helpdesk provides a natural place that brings together inbound and outbound communication

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Call Recording & Screen Capture for Helpdesk

Description

• Call recording provides the ability to record the audio dialog on

Helpdesk interactions and attach it to tickets

• Screen capture allows recording and logging on screen activity and

attaching it to tickets

Customer Value

• Improves audit and compliance as well as reporting, training and quality control on

Helpdesk Calls

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Warm Call Transfer for Helpdesk

Description

• When a call needs hand-off from an Ellucian Helpdesk agent to a client-side representative, the Ellucian agent will first attempt to reach the client side rep, provide background for the call before transferring the call.

• Ensures that either someone on the client side is available to answer the request or the Helpdesk agent has a chance to propose alternate actions.

Customer Value

• Improves end user experience when transferring calls from an Ellucian Helpdesk agent to someone on campus.

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Outbound Dialing Services

Description

• Ellucian’s seasoned Helpdesk professionals will work with the institution to design and execute campaigns to proactively reach out to the community-to prospective students, current students and alumni

• Ellucian’s ability to manage both inbound and outbound communication will maximize success of campaigns

• Ellucian’s economies of scale and scope drive down costs

Customer Value

• Better outcomes through more successful calling campaigns • Recruitment campaigns into prospective students

• Student retention campaigns to help clients retain at risk students • Gift giving campaigns to drive fundraising

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Customer Datacenter in the Cloud

Description

• For institutions that utilize Ellucian’s cloud for hosting their Ellucian

applications, this enables moving any non-Ellucian application as well into the Ellucian cloud

• Institution can take advantage of state of the art infrastructure across the board and robust orchestration while retaining full operational control of their environments

Customer Value

• Allows institutions to move the entire set of applications to the Ellucian Cloud and take advantage of better infrastructure, as well as reduce total cost of ownership

New Service Introductions

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Backup-as-a-Service

Description

• Clients will have the ability to back up to a Data Domain device locally and then offsite to the Ellucian’s secure datacenter

• The data will be backup up to a disk solution to allow for faster restores. • The data retention will be 30 days locally and then stored off site for longer

retention times

Customer Value

• Provides a fully managed off-site backup solution that standardizes operating procedures, improves security, improves recovery time objectives and leverages a shared infrastructure for better cost structure

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Disaster Recovery in the Cloud

Description

• Ellucian will leverage its cloud infrastructure to act as a secondary DR site for institutions hosting on their own

• Ellucian will set up off-siting, test failover and failback procedures • SLA-driven Recovery Time Objective and Recovery Point Objective

Customer Value

• Allows clients that have hosted on premise or in their own datacenter to have a reliable and cost-effective Disaster Recovery option in Ellucian’s cloud should a site-level disaster occur • Provides systems and application expertise remotely, to contain the damage and put the

institution back on track within stated SLAs, when on-site resources may be affected by the same disaster

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PowerCampus in the Cloud

Description

• Preset product mix with specific options in 1.0, 2.0 etc..

• Locked-down configuration and streamlined onboarding &

implementation methodology

• SaaS-like software upgrade and hosting services delivery

methodology

Customer Value

• SaaS like delivery/engagement as well as commercial model for PowerCampus

leads to shorter time to onboard clients and go-live along with more attractive

price points

• Application will be pre-configured with best practice business processes

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Multilingual Service Delivery Support

Description

• Provide service delivery resources such as application, database and systems administrators, as well as engagement managers that speak the local languages in support of service delivery

• Language support reporting and SLA management • Ensure time-zones support for global customers

Customer Value

• Allows clients around the world to experience and interact with Ellucian’s Cloud Services in languages beyond English and Spanish currently support. This includes expanding support to French, German, Portuguese and other languages.

Geographic Expansion

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Canada Cloud Node

Description

• Ellucian will establish cloud node(s) physically located in Canada for

hosting Canadian customers. All data will reside in-country without the fear of any PIIs stored or processed across the border to the US.

• The Canadian Cloud node will serve hosting needs around Ellucian’s ERP platforms as well as delivering Ellucian SaaS applications such as Recruiter

Customer Value

• Canadian institutions cannot allow hosting of their data in United States due to privacy implications brought about by the Patriot Act

• Expanding Ellucian’s cloud footprint to a Canadian node will allow Canadian institutions to take advantage of Ellucian’s expertise and experience while being compliant with all data privacy requirements

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Europe Cloud Node

Description

• Ellucian will extend its cloud footprint to Europe by establishing a cloud node physically located in Europe. This cloud node will be setup and managed the same way as any other North American nodes.

• The European cloud node will serve hosting needs around Ellucian’s ERP platforms as well as delivering Ellucian SaaS applications such as Recruiter

Customer Value

• Canadian institutions cannot host their data in United States due to European data privacy directives, as well as latency introduced due to the physical distance the data has to travel • Expanding Ellucian’s cloud footprint to a European cloud node will allow European institutions

to take advantage of Ellucian’s expertise and experience while addressing latency issues as well as being compliant with all data privacy requirements

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LAC Cloud Node

Description

Ellucian will extend its cloud footprint to Latin America and the Caribbean by establishing a cloud node physically located in Latin America. This cloud node will be managed the same way as any other North American nodes.

Customer Value

• Allows customers in Latin America a seamless way to leverage Ellucian’s infrastructure and expertise for hosting and application management, while addressing potential latency and data privacy issues.

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APAC Cloud Node

Description

Ellucian will extend its cloud footprint to Asia-Pacific by establishing a cloud node physically located in the region. This cloud node will be managed the same way as any other North American nodes.

Customer Value

• Allows customers in the Asia Pacific regions a seamless way to leverage Ellucian’s infrastructure and expertise for hosting and application management, while addressing potential latency and data privacy issues.

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Spanish Language Helpdesk

Description

Offer IT and Student Services Helpdesk to Students, staff and faculty in

Spanish language. Staffing the Helpdesk with bilingual agents would increase the effectiveness of servicing constituents

Customer Value

• Improves support for a growing population of students of hispanic origin in the US as well as service customers in Central/ Latin America

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Oracle Prop Hosting

Description

• Ellucian will license Oracle on behalf of its hosted customers to be used in the Ellucian Cloud. Licensing will be based on consumption and included in the monthly hosting price.

• Standard options will include performance management tools

Customer Value

• Customers do not have to worry about managing Oracle licensing when hosted in the Ellucian cloud. Ellucian will manage all license requirements and compliance

• Realize better TCO thanks to the optimized model for cloud hosting

• Improved database experience from standard and optional features in the Ellucian Cloud

Ops/ Ef

ficiency

Improvements

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Ellucian Solution Manager

Description

• The environment management component drastically reduces the

installation of new Banner environments by utilizing scripting & automation for Ellucian and partner software

• The release management component reduces the time it takes to perform updates on Banner environments by providing features such as software release viewer, automated dependency checking, GUI based selection, download and launch of desired updates

Customer Value

• Improved efficiency in deploying and managing Banner environments, translating into lower cost of ownership, faster deployment and greater system stability

• All Banner instances deployed in the Ellucian cloud will be managed through the Ellucian Solution Manager

Ops/ Ef

ficiency

Improvements

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Safe Harbor Certification

Description

• Ellucian will comply with the seven Safe Harbor Privacy Principles:

Notice, Choice, Onward Transfer, Access, Security, Data Integrity

and Enforcement

• Certification provides umbrella coverage as “adequate” privacy

protection across all 27 EU member states in compliance with

European Commission’s Directive on Data Protection

Customer Value

• Certification that Ellucian’s data handling practices on hosting/application

management are in compliance with European Commission’s directive on data

protection

Compliance

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Delivered

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Spanish Language AMS

Description

• Provide resources such as Application, Database and Systems

Administrators, as well as Engagement Managers that speak Spanish in support of AMS delivery

Customer Value

• Allows clients in Central and Latin America to leverage Ellucian’s application management expertise and experience while interacting with the service delivery team in spanish

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Offer Expansion to Colleague Base

Description

• Normalizes delivery model for AMS and AHS offerings across the portfolio • Standardize on Ellucian’s cloud delivery infrastructure with the Maitland, FL

datacenter as the hosting site for Colleague & related applications as well as SaaS deployment for applications such as Recruiter

Customer Value

• All Cloud services made available to Colleague base

• Standardize the delivery for all heritage Datatel cloud services customers with the same consistent, proven methodologies and infrastructure

Ops/ Ef

ficiency

Improvements

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VMWare Upgrades

Description

• Ellucian will upgrade its cloud hosting platform from vSphere 4.1 to 5 • vSphere 5 is converging on the ESXi hypervisor architecture, the gold

standard in hypervisors, which enables users to leverage a thinner

architecture, a more secure footprint, and a streamlined setup and patching model.

Customer Value

• Improvements in vSphere 5 in networking, security, and automation will allow for better management of the VMs and give customers better performance & security on their applications

Ops/ Ef

ficiency

Improvements

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IVR Enhancements for Helpdesk

Description

Expansion of IVR options allow routine calls such as password reset requests to be delivered to agents that are dedicated to the more routine call types. Leads to reduced delivery costs.

Customer Value

• Better self-service options for customer for more routine requests • Lowers overall costs

Ops/ Ef

ficiency

Improvements

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SSAE 16 Audit

Description

• SSAE 16 is the standard that replaces SAS70 as the mechanism to

assess the internal controls and reporting for a services

organization and is geared towards more globally accepted

accounting principles

Customer Value

• SSAE 16 audit compliance demonstrates process maturity as a services

organization

• Ellucian’s SSAE 16 audit compliance reduces the burden of audit/compliance that

institutions need to go through on their end for their IT systems

Compliance

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Summary

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

The Ellucian Cloud Services Roadmap intends to

continue delivering value to existing customers

and extend into newer problem domains to drive

investment efficiency, reduce risk and improve

constituent services for client institutions

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Reach Cloud Services Product Management:

[email protected]