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Other Campus Services
Ferrum College Bookstore
• (540) 365-4449
www.neebo.com/ferrum-college
Information Services
• (540) 365-HELP
(4357)
helpdesk@ferrum.edu
Dining Services Office
• (540) 365-4453
Campus Post Office • (540) 365-4247
College Police
• (540) 365-4255 • (540) 365-4444
(Emergency)
Bookstore
Communications
Information Services
Ferrum Express
Dining Services
Mail Service
College Police
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Bookstore
The Ferrum College Bookstore is stocked with items to meet your academic needs (notebooks, pens, flash drives, textbooks, etc.), as well as those required for day-to-day survival on a college campus (t-shirts, hoodies, greeting cards, gifts, stuffed animals, toiletries, etc.). You may also purchase cables, DVD’s, and much more. Stop in to see all the new arrivals and must haves!
We estimate that books and supplies will cost approximately $1000 per year. The Bookstore provides many used textbooks to reduce overall expenses. Note: No books, whether new or used, can be returned to the Bookstore without the original receipt.
The bookstore is introducing a textbook rental program for students. The textbook is ‘rented’ for the semester for a set fee and should be returned after exams and before heading home for the break. A credit card is kept on file until the book is returned. Upon return of the rental, the credit card information is deleted but if the book is not returned the credit card on file will be charged for the balance owed on the book.
The Bookstore also houses The News Café, proudly serving Starbucks coffee, our signature beverages such as Raspberry Love and Cherry Dream, delicious fresh pastries like Mudslide Brownies and Blueberry Muffins. Located at the back of the bookstore, the news café is a great place to gather, socialize, and catch up on news from available newspapers or cable TV news broadcasts. Purchases may be made with cash, dining dollars or debit/credit cards.
Students may cash personal checks at the Bookstore. In order to process the check, the Bookstore requires students to present their Ferrum I.D. card at the time of the transaction. The Bookstore will cash a check up to $50. Also, in many cases, local merchants are willing to accept out-of-town checks for students with their Ferrum ID and other identification may be required.
Communications
The College switchboard, (540) 365-2121, and most administrative offices are open M-F from 8:30 a.m. – 4:30 p.m. College Police are available 24 hours a day by calling (540) 365-4444. Please feel free to call upon us whenever we may be of service to you!
High-Speed Internet Service
Each residence hall room on campus receives Internet access through the college. This service is included as part of the room fee. For students interested in receiving more bandwidth for Internet access, an optional high-speed Internet service is available at an additional fee.
Cable Television
Each residence hall room has been wired to receive cable television services. Cable television service is provided by Shentel and is included in the room charge and includes Showtime and approximately 70 channels. Contact the Help Desk at (540)365-4357 or helpdesk@ferrum.edu with questions about High-Speed Internet or Cable TV.
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Information Services
Helpdesk assistance for computer issues - Call ext. 4357(HELP)
Helpdesk hours – 8:30 a.m. until 4:30 p.m. Monday through Friday
You can submit a request for help by clicking on the Help Desk link.
Services Offered
Hardware repair for college-owned computers.
Troubleshooting of hardware, software, and networking issues for college-owned
computers.
Troubleshooting for personal computers owned by students.
Problem resolution for application programs installed by the college (Examples: Word, Excel, etc.).
College provides 1 GB connections to the network.
College provides T3 connection to the internet.
Free email service (25 GB per student) and collaborative applications (powered by Google).
Individual username and password (Remember that user names and passwords should never be shared with other individuals).
College installs AVG antivirus software on college-owned computers.
“AVG Professional” antivirus software will be available for students to download and install on their personal computers from a central server.
College installs “Microsoft Office” software on college-owned computers.
“Microsoft Office” software will be available for students to download and install on their personal computers from a central server via iAssistant.
Evening access to computer labs in Beckham 201 and 203, Sunday-Thursday, 6-10 PM.
Access to labs in Stanley Library Annex (during library hours of operation: Monday-Thursday 7:45 AM - midnight, Friday 7:45 AM – 8 PM, Saturday noon-8:00 PM, Sunday 2:00 PM - midnight, Summer & Breaks Monday-Friday 8:30 AM – 4:30 PM).
Responsible Use Policy
Go to
https://portal.ferrum.edu/infosvcs/Pages/policy.aspx
to view the college’s network responsible
use policy.
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Online Services Offered
–
URL:
https://portal.ferrum.edu
Student Mail – Email is available, just sign in to access. WebAdvisor offers the following options for students: Account Summary
Financial Aid Status Email Advisor Search for Sections Register for Sections Plan Courses
Program Evaluation Application for Graduation View Grades
Transcript Request Program Evaluation
Enrollment Verification Request Educational Plan
Class Schedule View Profile
Student Gradebook
DESIRE2LEARN – Ferrum College’s new Course Management System will be accessible through a link on the Panther Portal.
HELP DESK – Hardware/software/network problems can be reported to the Ferrum College Help Desk on-line through the Help Desk link on the Panther Portal (or call 365-HELP).
Accessing Student Mail and WebAdvisor
Go to the Panther Portal site at
https://portal.ferrum.edu
. Student Mail
link is on the right-hand side under My
Bookmarks web part. WebAdvisor is
the web part below that.
To access Panther Portal, enter your
Student ID number as your username,
and your password (for incoming
students this is the same as your log-in
information for Panther Tracks)
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Ferrum Express
Where?
Stanley Library Parking Lot
When?
Thursday & Friday starting @ 5:00 pm and runs every hour into Rocky
Mount. Saturday starting @ 1:00 pm and runs every 2 hours into
Roanoke making stops in Rocky Mount.
Why?
It’s FREE & SAFE
Bus Stops
1.
Ferrum
2.
Rocky Mount Farmers Market
3.
Eagle Cinema
4.
Rocky Mount Wal-Mart
5.
Rocky Mount Bowling Alley
6.
Boones Mill Post Office (Saturday only)
7.
Roanoke - Campbell Court Transportation Center (Saturday only)
Schedule: Thursday and Friday Route
Departs Arrives
Ferrum Farmers Mkt Eagle Cinema Wal-Mart 5:00 pm 5:15 pm 5:20 pm 5:25 pm 6:00 pm 6:15 pm 6:20 pm 6:25 pm 7:00 pm 7:15 pm 7:20 pm 7:25 pm 8:00 pm 8:15 pm 8:20 pm 8:25 pm 9:00 pm 9:15 pm 9:20 pm 9:25 pm 10:00 pm 10:15 pm 10:20 pm 10:25 pm
Departs Arrives
Wal-Mart Bowling Alley Farmers Mkt Ferrum 5:25 pm 5:35 pm 5:40 pm 6:00 pm 6:25 pm 6:35 pm 6:40 pm 7:00 pm 7:25 pm 7:35 pm 7:40 pm 8:00 pm 8:25 pm 8:35 pm 8:40 pm 9:00 pm 9:25 pm 9:35 pm 9:40 pm 10:00 pm 10:25 pm 10:35 pm 10:40 pm 11:00 pm
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Schedule: Saturday Route ( *only by request)
Departs Arrives
Ferrum Farmers Mkt Eagle Cinema Wal-Mart Boones Mill Roanoke 1:00 pm 1:15 pm 1:20 pm 1:25 pm * 2:00 pm 3:00 pm 3:15 pm 3:20 pm 3:25 pm * 4:00 pm 5:00 pm 5:15 pm 5:20 pm 5:25 pm * 6:00 pm 7:00 pm 7:15 pm 7:20 pm 7:25 pm * 8:00 pm 9:00 pm 9:15 pm 9:20 pm 9:25 pm * 10:00 pm 11:00 pm 11:15 pm 11:20 pm 11:25 pm * 12:00 am
Departs Arrives
Roanoke Boones Mill Wal-Mart Eagle Cinema Farmers Mkt Ferrum 2:00 pm * 2:35 pm 2:40 pm 2:45 pm 3:00 pm 4:00 pm * 4:35 pm 4:40 pm 4:45 pm 5:00 pm 6:00 pm * 6:35 pm 6:40 pm 6:45 pm 7:00 pm 8:00 pm * 8:35 pm 8:40 pm 8:45 pm 9:00 pm 10:00 pm * 10:35 pm 10:40 pm 10:45 pm 11:00 pm
Ferrum Express Bus Stop – Stanley Library Parking Lot. Contact: RADAR @ 800-964-5707
Ferrum Express is a free service open to the public. Connecting bus lines have transfer fees.
We encourage you to pick up a schedule at the Career and Leadership Desk and take advantage of this service.
The Ferrum Express does not run during holidays or Fall or Spring Breaks. Contact Student Leadership, extension
4441, or drop by the Career and Leadership Center Desk in Franklin Hall for additional information.
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Dining Services
–
Dining Hall, Franklin Hall
INCOMING FRESHMEN ONLY
Meal Plan B will be the default resident meal plan (included in board fees) for all incoming freshmen residential students living in Clark, Dyer, Roberts, Riddick, Chapman, Bassett, Moore, Arthur and Susannah Wesley for the Fall 2014 semester. Freshmen students may request to change to Meal Plan A during the Spring 2015 semester.
Meal Plan B: 15 meals per week plus $325/semester in Dining Dollars for use at Subway, Papa John’s, Crazy Cuke, The News Café (Proudly Serving Starbucks) or the Dining Hall plus three guest meals per semester.
RESIDENT MEAL PLANS (included in board fees):
Meal Plan B will be the default resident meal plan for all residential students living in Clark, Dyer, Roberts, Riddick, Chapman, Bassett, Moore, Arthur and Susannah Wesley.
Meal Plan A: 19 meals per week plus $175/semester in Dining Dollars for use at Subway, Papa John’s, Crazy Cuke, The News Café (Proudly Serving Starbucks) or the Dining Hall plus three guest meals/semester.
Meal Plan B: 15 meals per week plus $325/semester in Dining Dollars for use at Subway, Papa John’s, Crazy Cuke, The News Café (Proudly Serving Starbucks) or the Dining Hall plus three guest meals per semester.
Please contact Kim Allen at kallen@ferrum.edu if you would like Meal Plan A instead of Meal Plan B.
There is no additional cost to change from Plan B to Plan A.
RESIDENT MEAL PLANS (included in board fees):
Meal Plan M will be the default resident meal plan for resident students approved to live in Ferrum Village, Hillcrest Apartments or 602 Apartments.
Meal Plan M: 10 meals per week plus $325/semester in Dining Dollars for use at Subway, Papa John’s, Crazy Cuke, The News Café (Proudly Serving Starbucks) or the Dining Hall plus three guest meals per semester.
These students may request Meal Plan A or Meal Plan B by contacting Kim Allen at kallen@ferrum.edu to request the meal plan change. There is an additional $550 charge per semester which has to be paid through Student Accounts (540 365-4239) located in John Wesley Hall before Meal Plan A or B can be issued.
COMMUTER STUDENTS
Commuter students may place money on their Ferrum ID card ($20 minimum) using a credit card at Student Accounts (540 365-4239) located in John Wesley Hall. Commuter students may place money on their Ferrum ID card ($20 minimum) using cash or check at the Dining Services Office (540 365-4453) located in Franklin Hall. Commuter students may also pay cash prices when eating at any of our food venues (The Dining Hall, Subway, Papa John’s, The News Café, and Crazy Cuke).
The Ferrum College ID serves as the meal card and must be presented for all meals and Dining Dollar transactions. There are limited options for students who forget to bring their ID for Dining Hall transactions: 1) Retrieve ID card and return to the Dining Hall, 2) Pay cash for the meal, 3) Have another student who has a card with sufficient Dining Dollars pay for the meal, or 4) Purchase a new Ferrum College ID card.
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Shirts and shoes are required in the Dining Hall. Hats cannot be worn inside the Dining Hall.
The meals per week can only be used by the cardholder and are not transferable.
Dining Dollars must be used before the end of each semester and are not refundable.
Students are allowed to add additional dollars to their account, but these dollars must also be used by the end of each
semester.
If a student uses all available meals for a week, Dining Dollars may be used to purchase meals/menu items in the Dining
Hall, Subway, Crazy Cuke, The News Café (Proudly Serving Starbucks) or Papa John’s.
Guest meals must be identified upon entry to the Dining Hall.
The week starts on Sunday and ends on Saturday.
Please return all dishes, glassware, and utensils to the dish room window after dining.
Students will only be allowed to change their meal plan prior to the start of the semester. If changes are not made prior to the start of the semester, the student will have to wait until the following semester to change their meal plan.
Dining Hall Hours of Operation when classes are in session: Monday-Thursday Breakfast 7:00 am – 9:45 am Light Breakfast 9:46 am – 10:59 am Lunch 11:00 am – 2:15 pm Light Lunch 2:16 pm – 4:29 pm Dinner 4:30 pm – 7:00 pm
The Dining Hall will close at 6:30 pm on Friday. Saturday & Sunday
Brunch 10:30 am – 1:00 pm
Dinner 4:30 pm – 6:00 pm
Please note: During inclement weather when classes are cancelled or delayed, the Dining Hall will open at 10:00 am and may close at 6:00 pm based on employee availability.
When deciding about the appropriate meal plan, consider
how many meals are normally eaten per day
participation in athletic or club activities
whether The News Café (Proudly Serving Starbucks), Crazy Cuke, Subway or Papa John’s food choices are desirable.
Questions or concerns regarding meal plans or the Dining Hall should be directed to Kim Allen, Operations Manager, in the Dining Services Office at 540 365-4453.
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FERRUM COLLEGE FOOD COURT
(
Hours of Operation will change during the summer.)
540-365-4454
Subway
is located in the lower level of Franklin Hall and is owned and operated by the College. Cash, checks, Dining Dollars, and credit/debit cards are accepted. Loyalty cards can also be used to earn points towards free food and can also be used as a gift card. Please call the store for more information. Students are updated on specials and other important information via campus email and Facebook. On-campus delivery (cold subs only) is available.Hours of Operation when classes are in session: Monday-Friday 10:00 am – 11:00 pm Saturday & Sunday 2:00 pm – 11:00 pm
540-365-5000
Papa John’s Pizza Franklin Hall
is also located in the lower level of Franklin Hall and is owned by the College. It offers a limited lunch time express menu. Papa John’s accepts cash, checks, Dining Dollars and credit/debit cards. Gift cards, called Papa Cards, are available to purchase and can be purchased over the phone by using a credit card. Please call the store for more information. Specials and hours of operation are sent out via campus email and Facebook.Hours of Operation when classes are in session: Monday-Friday 11:00 am – 2:00 pm Saturday & Sunday Closed
On-campus delivery is available from 7:00 pm to 10:00 pm Sunday-Saturday.
Subway will open at 11:00 am on Saturday’s when there is a home football game, Open House or PAWS.
540-365-4471
The News Café
(Proudly Serving Starbucks coffee and beverages) is located on the north side of the bookstore and is College-owned. The News Café accepts cash, checks, Dining Dollars and credit/debit cards. In addition to Starbucks beverages, you can enjoy many of our own signature beverages such as Raspberry Love and Cherry Dream. Many drinks have been created by our student employees as well as using suggestions from customers. Delicious pastries, like jumbo iced cinnamon rolls and blueberry muffins, can also be purchased at the News Café.Hours of Operation when classes are in session: Monday-Friday 7:30 am – 7:00 pm Saturday 9:00 am – 4:00 pm Closed Sundays
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Specialty cakes, 12” cookies, and cupcakes can be purchased by calling 540-365-4471. Parents, even though you may not be able to be with them on their special day, you can surprise your child with a birthday, or other special occasion cake or cookie, made especially for them. Order MUST be placed seven (7) days in advance. Please call for more information.
The Crazy Cuke
is an outside venue that is quickly becoming a Ferrum favorite. Itaccepts Dining Dollars, cash and checks. Fresh wraps, salads, nachos, build-your-own Paninis and MUCH more can be found at this grab-n-go venue. Please check campus email and Facebook for specials and updated menu.
Hours of Operation when classes are in session: Monday-Friday 11:00 am – 1:00 pm Closed Saturday and Sunday
The newly opened
Ferrum Mercantile
on Rt. 40 represents the College’scommitment to enhancing student life and promoting economic development in the surrounding community. The Mercantile’s sunny Mountain Creek Café features Papa John’s Pizza, scrumptious sandwiches made from delicious Metro Deli meats and cheeses, and Homestead Creamery ice cream. In the retail area, you’ll find old-fashioned candy, country-style gifts, unique accessories, and morning coffee and donuts that come with a friendly, Ferrum College greeting!
Hours of Operation when classes are in session: Metro Deli 540-365-4400
Sunday – Saturday 11:00 am – 8:00 pm
Papa John’s Pizza 540-365-4500 Sunday – Saturday 11:00 am – 10:00 pm
PLEASE “LIKE” FERRUM COLLEGE DINING SERVICES ON FACEBOOK TO RECEIVE IMPORTANT UPDATES, LEAVE SUGGESTIONS, AND RECEIVE DAILY MENUS AND INFORMATION ON SPECIAL EVENTS!
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Mail Service
Franklin Hall, Lower Level
The Ferrum College Mail Service Office offers the same services, (e.g., stamps, insurance, certified mail), as any U.S. Post Office, (with the exception of money orders). Mail arrives daily, (no mail on Sunday), and is usually sorted and placed in mailboxes by 11:00 AM each day. Outgoing mail leaves the Mail Service Office at 2:45 PM, Monday through Friday.
Students will be assigned a mail box during the registration process and a mail box key will be issued when they begin school. If the mail box key is lost or misplaced, the Mail Service personnel will distribute mail to the student at the window for three days; after that a replacement key must be purchased. Mail box keys may be kept for a student’s entire
enrollment or may be returned to the Mail Service Office at the end of each academic year, but must be returned to the Mail Service office upon withdrawing during a semester. If a key is lost or not returned, a $25 replacement fee will be charged to the student’s account.
Mail boxes are used for important on-campus communication, as well as for regular United States Post Office mail. Students are encouraged to check their mail boxes several times a week.
Mail Window Hours:
Monday - Friday ...8:30 AM. – 5:00 PM
Saturday ...9:00 AM. – 1:00 PM (only when school is in session)
College Police
The Ferrum College Police Department is a Certified Police Department through the Department of Criminal Justice. All officers are appointed by the Circuit Court and receive complete law enforcement training at the Cardinal Criminal Justice Academy in Salem, Virginia. Officers have arrest powers on the college campus and in the Blue Ridge Magisterial District of Franklin County. The police department works with other agencies from other jurisdictions, such as State Police, Franklin County, Federal agencies, etc. The department provides safety and services to the college community and encourages students to participate in ride-alongs, work-study assignments and other programs. The Police Department encourages accurate and prompt reporting of all crimes to the campus police or an appropriate police agency.
The department is located in the Ferrum College Welcome Center, adjacent to The Ferrum
Mercantile store on Route 40 before the college. For non-emergency calls, dial (540) 365-4255 to contact the Police Department. After hours, you may dial (540) 365-4444 to contact the Police Department.
