Chris Clarke, PMP
Senior Project/Program Manager
IT
OVERVIEW
Mr. Chris Clarke has over 17 years of experience in the Security and Information Technology industries. This includes over 10 years in Project and Program Management spanning across various industry sectors in both Canada and the USA. Chris has a recognized proficiency in the identification and implementation of process improvements and demonstrated leadership and delivery capability in various sized engagements (PMP certified). Areas of expertise include:
Project Management Business Analysis Structured Methodologies
Program Management Customer Relation Management Change Management
Organizational Management Process Improvement Solution Management
SECURITY
OVERVIEW
Chris has a solid background in and understanding of Situational Awareness and Critical Infrastructure Project/Program Management attained through numerous security projects. These projects have included deployment and integration in the following areas:
Command & Control Systems (CCS) Access Control Systems (ACS) Camera surveillance systems
Camera Analytic Software GPS/GIS Chemical Detection
License Plate Recognition Software (LPR) Perimeter Motion Detection Physical barrier and entry systems
Security Projects include:
• Camera Sensor Deployment – Halifax Harbor Bridges Command & Control System
(HHBCCS): Provide consulting services to supply independent review of 3rd party test plans
and results and validate for HHB against expected results. Activities included review of all test cases and validation of results as well as supplying a deliverable to HHB as to validity of existing project test state
• Access Control System Deployment New Residence Complex, St. John’s Campus,
Memorial University of Newfoundland: Project Management of an 800+door Access
Control Deployment (using Millennium)as part of a new construction project. Other responsibilities included: management of subcontractors, schedule, cost, scope, and issue/change management
• Camera Sensor Deployment – Halifax Harbor Bridges Command & Control System
(HHBCCS): Project Management of a camera sensor deployment of over 125 cameras on
both spans of the Halifax Harbour Bridges. Responsibilities included oversight of
PTZ and numerous IR models) and subsequent deployment; management of subcontractors (software and hardware as well as trades); and, schedule, cost, scope, and issue management. Also acted as de facto Program Manager for other vendors to assist in facilitating overall communication
• Halifax Port Authority Command & Control System (HPACCS) – Project and Program
Management of various initiatives related to HPACCS which was a Multi‐National Security project involving 20+ subcontractors and vendors. Components of HPACCS included access control, chemical detection, perimeter fence detection, GIS/GPS, CCTV hardware and software analytics, and physical infrastructure deployment. Specifically, roles included: Program Management of the initial deployment of HPACCS. Responsibilities included management of program budget in excess of $10 million CDN$ as well as schedule, scope, and issue management. Chris was also involved in authoring the support contract which was valued at over 1 million CDN$ Acting in a Business Analyst role, created a Current State analysis document for one of HPA’s terminal facilities, post‐HPACCS deployment Acting in a Business Analyst/Architect role, facilitated the creation and subsequent documentation of security scenarios for waterside, pedestrian, and train access to the HPA facilities Acting in a Project Management role, facilitated the deployment and implementation of the above scenarios for HPA. This involved management of multiple software and security vendors across Canada and US as well as being involved with HPA as an advisor for future scenario development
EXPERIENCE
President
C Squared Project Management Halifax, NS August 2011 to Present
A professional services firm focusing on Project Management and Consulting for IT and Technology based Critical Infrastructure security projects.
Director,
Operations
Technology Group Atlantic (TGA) · Halifax, NS January 2009 to August 2011
A provider of quality Software Application Development and Automated testing services for Public and Private sector clients in the Atlantic Canada market place.
Reporting to the Board of Directors, Chris was recruited to establish and manage the day‐to‐day operations of the firm’s SW Development and QA resources as well as the oversight of the sales and marketing functions related to the Halifax office. This role also included management of the firm’s vendor relationships (including IBM, HP, and Oracle), Project Management of multiple concurrent projects across multiple industry sectors, and responsibility for Business Development management across the entire client base. Customers included Service Nova Scotia & Municipal Relations, Halifax Port Authority, Property Valuation Services Corporation, Nova Scotia Department of Natural Resources, and Health Association of Nova Scotia.
Program
Manager
Ultra Electronics Maritime Systems · Dartmouth, NS August 2007 to January 2009
An ISO 9001 registered Company which has earned its reputation as a world leader in the development and manufacture of advanced communication, surveillance, command and control, and security systems for critical realtime applications in extreme environments.
Reporting to the VP of Technology, Chris was responsible for the Program Management of a Multi‐ National Security Program (the Halifax Port Authority Command and Control System (HPACCS)) involving 20+ subcontractors and vendors. Responsibilities included management of program budget in excess of $10 million CDN$ and oversight on Requirements Management process. Notable Accomplishments:
• HPACCS program was delivered ontime, under budget, and with a very highdegree of customer satisfaction • Successfully negotiated the signing and renewal of a multimillion dollar support contract for HPACCS in successive years (this included collaboration with HPA to establish Service Level Agreements (SLA)) In addition to Program Management duties, Chris was responsible for Business Development Management of SW Development Services and SW product line as well as recruitment, procurement, and management of department resources.
Solution
Implementation
Manager
IBM Global Business Services · Halifax, NS
January 2005 to August 2007
The professional services arm of IBM Global Services, including management consulting, systems integration, and application management services. It is the world’s largest IT consultancy Services. GBS is also the highest revenue earning division of IBM.
Reporting to the Consulting Partner, Chris was one of two managers responsible for driving the creation of a Solution Management process at an IBM customer account (Irving Oil Limited) and subsequently implemented it at various sections of the IBM Lab (Toronto).
Notable Accomplishments: • Creation of a clearer process for prospecting opportunities which did not meet sales team thresholds. This resulted in increased sales (in excess of $500,000 per Manager for 3 consecutive years) • Initiated requirements definition process and deliverables for various HW and SW project types
Project/Program
Manager
Reporting to the Account Managing Director, Chris managed multiple concurrent projects in Financial, Insurance, and Natural Resource sectors. These local and remote‐client based projects were delivered for multiple clients in Canada and the US with budgets ranging from $50K to $1.25 million. Customers included Bell Aliant (NS), Irving Oil Limited (NB), MasterCard (US), Kraft Foods (ON), Manulife Insurance (ON & NS), Clearwater Fine Foods (NS), and Aetna Insurance (US). Job responsibilities included the coordination of internal and external resources (IBM, client and third‐party), high‐level strategic project planning with senior business and technical client representatives, and establishing the Project Management Information Systems and Project Management Offices for large‐scale (> $1 million) projects and programs. Additional responsibilities included the running of Quality Assurance reviews, and other cross‐organizational sessions to contribute to process improvement within CMM Level 5 environment.
Notable Accomplishments: • Received Project Delivery Excellence Award for work on Manulife transition program • Seibel CRM Certified Consultant (v.2000) • Delivery team for PM Practice responsible for successfully achieving CMM Level 5 designation
Seibel
Implementation
Consultant
Connaissance Consulting, Columbus, OH October 1999 to September 2000
Primarily serving the Fortune 1000 market, Connaissance provides largescale implementation and integration services for leading software applications, with a focus on CRM.
Reporting to the Director of Consulting, Chris performed Siebel CRM configurations and installations for various clients in Eastern and Midwestern USA. This included conducting business requirements analysis and the generation of requirement deliverables prior to deploying the technical solution. Additional responsibilities included conducting pre‐sales demonstrations of the Siebel product line to various clients. Notable Accomplishments: • Seibel CRM Certified Consultant • Established database standards for Siebel engagements
Analyst
MITI Information Technology · Dartmouth, NS October 1998 to October 1999
MITI (now defunct, purchased by Xwave) was a wholly owned subsidiary of Aliant Inc. A leader in the design, implementation and management of local and widearea networks, the development of software applications, clientserver and desktop solutions; and the sales of computer systems. Reporting to the Manager of Integration Services; acted in development and analyst capacities for various clients including NS Alcohol and Gaming Authority (AGA) and Federal Department of
Fisheries (DFO). Additional responsibilities included the support of client applications as well as enhancements using Oracle Forms, Reports and PL/SQL, requirements definition and testing, and DBA services.
Programmer/Analyst
SHL/MCI SystemHouse · Fredericton, NB September 1997 to October 1998
A subsidiary of Washington, DCbased MCI Communications Corporation, SHL/MCI was established as the result of the merger of Canadian company SHL SystemHouse with MCI's technical services branch. The new company was formed to provide systems integration and outsourcing services (now defunct, was absorbed by EDS). Reporting to the Manager of Database Support; served as a Programmer/Analyst for remote Oracle development projects. Projects included the creation of interfaces using PL/SQL, and SQL, to migrate existing legacy financial system information to Oracle Financials (specifically GL and AP). Work also required requirements validation, testing, and support in warranty period. Customers included Starbucks Coffee (Seattle, WA.) and CSX Transportation (Jacksonville, FL.). Additional work included acting as a Programmer Analyst for Oracle development project at NS Department of Education and Culture using PL/SQL and SQL Information on previous employment available upon request
EDUCATION
Master’s
in
Business
Administration
(MBA)
(Part‐time/In progress)
St. Mary’s University, Halifax, NS, December 2012 (Expected)
Project
Management
Professional
(PMP)
Project Management Institute, July 2004
Applied
Information
Technology
Diploma
(AIT)
Information Technology Institute (ITI), Halifax, NS, 1996
Bachelor
of
Arts
(BA)
Major: History/Political Science ‐ Minor: Business
Memorial University of Newfoundland, St. John’s, NL, 1993
PERSONAL
SUMMARY
Professional
Associations:
• Director, Project Management Institute – Nova Scotia Chapter, 2006‐2007 • Member, Project Management Institute – Nova Scotia Chapter, 2000‐Present • Member, BICSI – 2011 – Present • Member, ASIS – Atlantic Canada Chapter, 2012
