dhl ONLINE SHIPPING USER GUIDE

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dhl ONlINE ShIPPING USER GUIdE

http://bookuk.dhl.com

A customer guide for sending time definite international and domestic shipments online

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WELcoME To THE dhl ONlINE ShIPPING USER GUIdE

Ideal for busy small-business owners, office managers, or anyone on the go.

DHL Online Shipping makes shipping via the Internet easier than ever before.

You can print labels, schedule pickups, store contact details, track your shipments and much more — all directly from your computer.

* The availability of rate quotes may be subject to agreement with the registered account holder.

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Go to Mydhl at www.dhl.com/mydhl and select ‘New User? Register Now’.

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MyDHL Registration and Login Page

DHL online Shipping is accessed via MyDHL. MyDHL provides quick and easy access to our full suite of online shipping and tracking tools, plus e-Billing, with just one single login. Have your DHL Express number to hand and follow these simple steps to register.

You will need your dhl account number (beginning 13 or 18) to register on Mydhl and access dhl Online Shipping.

Select United Kingdom from the country list and click

Register for MyDHL

Remember to bookmark www.dhl.com/mydhl for speedier access in future!

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complete the Mydhl registration form.

Enter your company information.

Enter your personal information and select a User Id and password for Mydhl.

Select ‘I have one or more dhl account numbers’ and enter your account number(s).

Select the option ‘I am not currently using any dhl tools. Please select tools for me.’

Review and accept dhl’s terms & conditions of carriage and Privacy Policy.

complete the security check (characters are case-sensitive).

click to continue

Register for MyDHL

This quick set up option will also automatically create access to dhl ProView – our advanced shipment tracking and monitoring tool.

If you entered a DHL Import account, access to DHL Import Express online will also be created.

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Register for MyDHL

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Review the tools you will have access to once you have completed registration and activated your Mydhl login. click

Registration is now complete and you will receive an email to activate your login.

Registration Complete - Activation Pending

click the activation link in the email and then log into Mydhl.

MyDHL Activation Email

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After logging into MyDHL, click the DHL online Shipping link either from the Ship menu on the top navigation or the Mydhl Status page.

dhl Online Shipping opens on the Start Shipping tab.

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Navigating to DHL Online Shipping

Adding Existing Tool Logins to MyDHL

Already using DHL Online Shipping?

Existing users of online Shipping, or any of our other online tools, can register on MyDHL and enter their existing login details.

• As you complete your registration details, select ‘I have one or more dhl account numbers’ and enter your account number(s).

• Select the option ‘I already use DHL tools.’

• Select the tools you use and enter your existing login details.

• once you have completed registration, simply log into Mydhl to access your online tools.

If this is your first visit to dhl Online Shipping, go to the My Profile tab (page 19) and check that your details are correct.

In My Profile, you can also specify default shipment and pickup settings to save time each time you ship.

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1. StARt ShIPPING

on the Start Shipping tab, ensure that the

‘Ship From’ address is correct for this shipment.

Use the drop-down list or ‘open Address Book’

link to quickly select a different shipper address from your Address Book.

Select ‘change Shipping location’ to add a new Shipper address (see page 9 for details).

Select a previously saved receiver from the

‘Select Nickname’ list or by clicking the ‘Open Address Book’ link.

If the receiver is new, click ‘Ship to a New Receiver’ to go to the Address details page (see page 9 for details).

Select the Shipping date and click

Start Shipping

Now go to page 10 for instructions on completing the shipment details.

From the Recent Shipments section, you can quickly:

• View and copy previous shipments

• Track your shipments

• Search your Shipment History

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To enter new address details, complete the Shipper and Receiver Details, as required.

click when finished.

Address Details

2. AddRESS dEtAIlS

If you wish to save addresses for future use, remember to tick ‘Save to Address Book’ at the bottom of the page.

You can also import your own address books into dhl Online Shipping.

See page 18 for details.

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3. ShIPMENt dEtAIlS

For destinations outside the EU, indicate whether the shipment is Document or Non-Document.

Select whether to create your customs invoice using DHL online Shipping. We recommend this option to save you time.

Shipment Details

For each piece in your shipment, enter the weight and dimensions and click

Need Shipment Insurance?

Although a declared Value is only required for dutiable shipments, if you wish to insure your shipment, whether dutiable or not, you must enter a value for insurance. this will enable you to select the insurance option on the Service Options page.

Enter the description of contents for the shipment.

Enter a Shipper’s Reference of your choice, as required. This is your own reference, such as a cost centre.

check the Payment Options are correct. You can select who the shipment will be billed to and, for Non-Document shipments, who will pay any duties and taxes levied by customs.

If you select ‘dhl card Envelope 1’ as your Packaging Type, the dimensions are automatically populated.

Only one Packaging type can be used per shipment.

To check if your shipment is dutiable, click the ‘help me decide if my shipment is dutiable or not’ link.

Typically non-dutiable shipments are documents of no commercial value.

If your shipment is Non-Document (dutiable), you must enter a Declared Value and create a customs invoice.

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Customs Invoice

Commodity Information

4. cREAtE A cUStOMS INVOIcE

If your shipment is Non-Document (dutiable) and you chose to create an invoice using dhl Online Shipping, complete the details on this page.

Select an invoice type from the drop-down menu and enter the required information.

Enter your commodity information and click . If you are sending multiple commodities, provide details of each item separately.

A Proforma Invoice should used if you are sending a non-commercial shipment for non-business purposes, such as a sample, faulty item or personal gift.

A commercial Invoice should be used for all commercial shipments with a commercial value.

Further information on completing the invoice can be found in the on-screen help menu.

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5. SERVIcE OPtIONS

Select the express service you wish to use, taking note of the latest booking and pickup times for your address.

Use the Email Notifications section to send shipment pre alerts to the receiver or other interested parties.

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If you do not want to check your shipment details before the shipment is processed, untick ‘I would like view the Shipment Summary page’.

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continue.

To arrange a courier collection, ensure that the

‘Schedule a Pickup’ box is ticked. This is located in the Extra Service options section.

If you wish to insure your shipment, you must enter the value for insurance on the Shipment details page (see page 10 for details). then simply tick the insurance box to insure your shipment.

Service Options

If Saturday delivery is available to the receiver’s address, the option will be displayed in the Extra Service options section.

However, Saturday Delivery should only be selected when the ‘delivery By’ date would otherwise be a Monday.

When this box is ticked, the Schedule Pickup section below is enabled. check the details and amend as required. Tick ‘Use a different pickup address?’ to change the pickup address.

You pickup request will be submitted when your shipment is processed.

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6. ShIPMENt SUMMARY

click to process your shipment and submit your pickup request (if selected).

Ensure the details of your shipment are correct.

If you need to change any information, you can go back to the previous pages by clicking

or by using the navigation links at the top of the page.

Shipment Summary

this page is only displayed if you selected to view the Shipment Summary on the Service Options page.

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Print Shipment Paperwork

Pickup Confirmation

All available paperwork is automatically selected for printing. If you wish to print the documents individually, you can select which documents to print and the number of copies.

click to print the selected paperwork.

If you requested a pickup, the Booking Reference is displayed at the top of the page.

7. PRINt PAPERWoRK / PIcKUP cONFIRMAtION

If you have arranged a pickup from a different address, use the

option to generate the paperwork in PdF format. then email the PdF to the pickup location so that the paperwork can be printed for the courier.

The Next button is disabled ( ) until the paperwork has been printed.

If the pickup request was not successful, the Schedule Pickup window will open. check the error message and correct the problem if you can. If the error persists, you have the option to ‘Skip Pickup’.

You can try again later using the Schedule Pickup tab (see page 16). Alternatively, you can call customer Service to make your booking.

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USEFUl FEAtURES

this section will introduce you to some handy features to help you with

your everyday shipping process. Find out how to get a rate quote, track

your shipments, search your shipment history, build your address book and

maintain your profile.

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Schedule a Pickup

This option is provided as an alternative to requesting a pickup as you prepare a shipment. (See page 14 for details). Multiple shipments can be picked up at one time; you do not need to arrange a collection for each shipment.

To get a price estimate, enter the required Ship From, Ship to and Package details.

For a breakdown of the charges, click on the price or

‘Get charge details’.

Rate Quote*

RAtE QUOtE / SchEdUlE PIcKUP

* The availability of rate quotes may be subject to agreement with the registered account holder.

the pickup information displayed are the details you entered during registration, but you can change the pickup address if required.

If you schedule your pickup as you prepare a shipment, you do not need to arrange another pickup from this page.

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Searching Shipment History

Enter key words into the ‘Find’ field to search for a particular shipment.

Shipment History/Tracking

ShIPMENt hIStORY / TRAcKING

You can view, manage and track your shipments, check pickup details, and even download a spreadsheet of your shipments from Shipment history.

the Shipment history feature offers a number of ways to search and sort your shipments. Shipment records are stored for 99 days.

on the Shipment History page, as well as the Start Shipping tab, you can click

to save time when sending the same shipment again.

When you copy a shipment you are able to edit previously entered details, as required.

You can narrow your search by selecting a filter, such as Shipper’s Reference, from the ‘contained in column’

drop-down list.

You can also refine your search by changing the number of previous shipping days to be included.

Sorting Shipment History

You can also sort your shipments by clicking on any of the red column headings – click once to arrange information in ascending order and twice for descending order.

Downloading Shipment History

to download the displayed shipment records to a spreadsheet, click

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Sorting the Address Book

You can also sort your addresses by clicking on any of the red column headings – click once to arrange information in ascending order and twice for descending order.

the Address Book stores both sender and receiver information, allowing you to prepare shipments without repeatedly entering the same contact information.

Address Book

Importing Addresses

AddRESS BooK

Address Book Functions

• Add new addresses to the Address Book directly or as you prepare a shipment.

• Edit, copy and delete an existing address - tick the box next to the relevant Nickname and then select the appropriate action button.

• Delete multiple addresses - tick the boxes next to the contacts you want to delete or click ‘Select All Records’ to delete the whole Address Book.

• Download your Address Book into an Excel spreadsheet.

• Ship to a existing address.

Address books can be imported into dhl Online Shipping by uploading comma delimited (cSV) files.

To import your own address books, click at the bottom of the address list.

• Select whether you want to import Shipper or Receiver addresses.

• Indicate whether the file to be imported has headers, attach file, and click

• Match the DHL online Shipping field names with those of the cSV file to be imported.

• click

• You will receive a an email confirming whether the import was successful or not.

Searching the Address Book

Enter key words into the ‘Find’ field to search for a particular contact.

You can narrow your search by selecting a filter, such as contact or company, from the ‘contained in column’ drop-down list.

When importing an address book, the maximum cSV file size that can be uploaded at one time is 500KB.

DHL Online Shipping holds a maximum of 2000 addresses – shipper and receiver combined.

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My Profile

MY PROFIlE

From My Profile you can change any of your default settings, such as shipper details, shipment and pickup settings.

After updating your details, click to save your changes.

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DHL International (UK) Limited, 178-188 Great South West Road Hounslow, Middlesex TW4 6JS www.dhl.co.uk/express

Version: 06 Valid from: 04/2013 Registration No: 1184988

If you need support with a technical issue, our Technical Helpdesk is available 24 hours a day, 365 days a year. A ticket number will be allocated to you; please keep it safe as you may need it for future reference.

Email: [email protected]

If you have a general DHL enquiry, please call customer Service on 0844 248 0844.

dhl ONLINE SHIPPING USER GUIDE