Website Guide
Questions? Contact [email protected]
1
How to Use e-Commerce on
www.avantormaterials.com
Welcome to the Avantor™ Website! Setting up an account, ordering products and checking your order status have never been easier. Simply follow the instructions below.
To place an order through this Website, you must have an account with Avantor Performance Materials which has been validated for e-commerce by Avantor Customer Service. Please note: An account is not
required to access a wide range of information about our products – including MSDS, Certificates of Analysis, product specifications and technical documents. To access this information instantly, go directly to the Website’s Search function page and choose the appropriate tab.
Website Resources Available by User Type
Not Registered Registered E-commerce Enabled
Certificate of Analysis X X X
MSDS X X X
Product Specifications X X X
Technical Documents X X X
Units per Case X X X
Package Size X X X
Container Type X X X
Price per Unit (List) X X X
Case Price per Unit (List) X X X
Min. Order in Units X X X
Group Code X X
Units Available for Sale X X
Ship From X X
Account Price per Unit (Schedule Pricing) X X
Account Case Price per Unit (Schedule Pricing) X X
Order Tracking functions X X
Purchase Order History X X
Website Guide
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3 Creating an Account
An e-commerce account may be established with Avantor Performance Materials ONLY if: (1) you are a current Avantor customer or distributor with an existing account number, and (2) you are authorized by your organization to conduct e-commerce transactions or to view proprietary information.
1. Visit www.avantormaterials.com/register.aspx and click “Create an Account” at the top of the home page.
2. Fill out the online form and click the “Register Me” button to register with Avantor.
Website Guide
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4 Ordering Products Online
NOTE: To order products online, your profile must be enabled for order placement. If authorized by your company to place orders, please contact your customer service representative to request a profile update. Once you receive notice that you are approved for ordering products online, follow the steps below.
1. Click “Sign In” at the top of the home page.
2. Enter your User Name and Password information in the appropriate fields and click “Login.” If you’ve forgotten your password, or would like to change your password, click on the “Forgotten Password?” link in the login box. Complete the “Reset your site Password” section on the right side of the registration form to have a new password sent to you via email.
Website Guide
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5 Catalog Search
1. Begin the order process by moving the cursor over the Products tab on the blue main navigation bar and selecting Catalog Search.
2. To initiate a search on the “Catalog Search” page, simply enter the information into the search field. Search criteria include product code, product name, formula or CAS number.
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
8 5. Once you have added the product to your cart, you will be taken to the “Your Cart” page, which provides a summary of the products in your cart. You will also be able to mark whether there is a one lot requirement for any of the products at this page.
Website Guide
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9 7. If the order is a Drop Shipment, check the “Drop Shipment” box above the cart summary and enter the Drop Shipment purchase order number. If the order is not a Drop Shipment, go directly to step 8.
Website Guide
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10 9. Verify that your billing information is correct then click on the “Next Page” button below the address form.
Website Guide
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11 10. Verify that your shipping information is correct.
11. If you are placing a Drop Shipment order, you must click on the “Add New Address” link and enter the ship-to address. Click on the “Save Address” link, and then click on the “Next Page” button.
Website Guide
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12 13. Select the shipping method you prefer:
a. Ship best way–Avantor selects carrier. The terms of freight collection will be Prepay and Add. All Shipping and Handling charges will be reflected on your invoice. Orders will typically ship within 48 hours of order entry.
b. Next day delivery–Avantor will ship material via FedEx Priority. The terms of freight collection will be Prepay and Add. All Shipping and Handling charges will be reflected on your invoice. Orders will typically ship within 48 hours of order entry.
c. Use my carrier on file–Avantor will use the default carrier as established during your account setup.
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
14 15. Choose your payment method – Purchase Order or Credit Card.
a. Purchase Order– the length of a Purchase Order number is limited to 20 characters. You must supply a copy of this document if requested by Avantor.
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
16 QuickOrder
Our “QuickOrder” feature allows you to order products without using Catalog Search.
1. You can access the QuickOrder form by signing into to your e-commerce-approved account, and clicking on the “Order Center” icon at the top of the Web page.
Website Guide
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17 3. Follow the instructions on the “QuickOrder Form” page to select products and proceed to order
Website Guide
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18 Repeat a Previous Order
If you have recurring stock orders that you place for the same products, save time by creating a new order from any previous order—whether placed by phone, fax or through e-commerce.
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
21 6. From the list of orders displayed, choose the P.O. number that corresponds to the order that you would like to repeat. Click on the P.O. Number.
Website Guide
Questions? Contact [email protected]
Website Guide
Questions? Contact [email protected]
23 8. You will be taken to the “Your Cart” page. Here, you can either edit the cart to change quantities, add more products or include one lot requirements, or you can click the “Proceed to Checkout” button if you do not need to change anything on your order.
a. To edit a product quantity, simply type in the quantity you wish to order in the “Quantity” field and click the “Update” button below the product table.
b. To remove a product from the order, click on the red circle icon all the way to the right of the product, in the “Remove” column. Your order will automatically be updated.
c. To add a product to the order, click on the “Continue Shopping” link below the product table. You will be taken to the Catalog Search page where you can search for additional products.
Website Guide
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24 Checking Order Status
1. Sign in to your account and then click the “Account” link at the top right of the website.
Website Guide
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25 3. You can view your order either by entering your purchase order number or a product number under “Search for An Order” or by clicking “Search” under “Review All Orders.” (Note: The option to Search by Invoice Number is not available at this time.)
