Performance Monitoring and
Performance Monitoring and
Problem Identification with
Performance Dashboard/Scorecard
in a Business Intelligence Platform
in a Business Intelligence Platform
Collaboration with the Center for ERP
• Center for Enterprise Resource Planning (ERP) • Sample Research Prototypesp yp – Performance Dashboard – ScorecardScorecard • Collaboration OpportunitiesFaculty
• Dr. Bih‐Ru Lea, Director, Center for ERP • Dr Vincent Yu • Dr. Vincent Yu • Craig Claybaugh • Dr. Ray Kluczny (Emeritus)• Dr Barry Flachsbart (Default graduate Advisor)
• Dr. Barry Flachsbart (Default graduate Advisor)
• Ms. Yu‐Hsien Chiu (undergraduate Advisor)
S ft
R
Software Resources
• SAP Products
SAP ECC Core
• SAS Statistics – SAP ECC Core – Customer Relationship – Business Intelligence – Statistics – Business Intelligence • Enterprise Miner g – Supply Chain Management – Performance Dashboard i Obj • Text Miner • Microsoft Dynamic (Microsoft’s ERP software) – Business Objects – Business One (ERP software for small to Mid‐ ERP software) • Microsoft Developer Tools • Oracle size companies) – Portal RPM Oracle – Database – Developer Suite – xRPM – etc. – Application Server – E‐Business Suite (in planning)
Enterprise Resource Planning (ERP) System
• ERP software systems facilitate decision making by • ERP software systems facilitate decision making by
capturing all corporate data and making it available to managers as usable information. g
– Vendors: SAP, Oracle/PeopleSoft and Microsoft.
6
Source: T. Davenport, Putting the Enterprise into the Enterprise System, Harvard Business
The Evolution of Performance Management
The Evolution of Performance Management
21st Century Business Intelligence Scorecards Dashboards Shareholder Value Business Process Reengineering Competencies/ Capabilities Late Century Six Sigma Scorecards Customer Satisfaction Value Capabilities ReengineeringLate Twentieth Century Management Operational Improvement Competitive Advantage Comparative Benchmarking Nineteenth Double Entry Management Accounting Fifteenth Nineteenth Century Double-Entry Bookkeeping Fifteenth Century
Performance Dashboard Applications
P f D hb d
• Performance Dashboard
A performance dashboard is a multilayered
application build on a business intelligence and
data integration infrastructure that enables
organizations to measure, monitor, and manage
business performance more effectively. • A Performance Management System
Translates the organization’s strategy g gy into objectivesj , ,
metrics, initiatives, and tasks customized to each group and individual in the organization.
Common Research Objectives
The objecti e of o r research is to assess the The objective of our research is to assess the
effectiveness of using dashboard based and
Balanced Scorecard based Performance
Balanced Scorecard based Performance Management System
I f D Vi li i – Impact of Data Visualization
– Effectiveness of the proposed system Th d f l i l
– The degree of employee involvement – The usability of the proposed system – …
Assess Commercialization Feasibility
of Bio‐Energy with Dashboard
of Bio Energy with Dashboard
Technology
Researcher : Madhur Chopra ([email protected]) Research Advisor: Dr. Bih‐Ru Lea ([email protected]) Dr. Vincent Yu ([email protected]) D N h Ch ( j f h B f Dr. Nathan Chen (a project for the Bureau of Energy at Ministry of Economic Affairs, Taiwan)R l
f D hb
d
Role of Dashboard
• To provide a BIG picture • Performance comparison based on plant location • Evaluating and Monitoring the environmental g g benefits • Evaluate various production methods to find a cost effective solution • and more…Enhancing Strategic Alignment
i h D hb
d
d S
d A
with Dashboard and Scorecard: A
Case Studyy
Researchers: Yuh‐Puu Han ([email protected]) d ( & d ) Juned Kazi, . (S&T‐Student) Rutuja Honnatti Research Advisors: Research Advisors: Dr. Bih‐Ru Lea ([email protected])St
t
i Pl
i
Strategic Planning
Strategic PlanningWHERE
Business Plan PlanHOW
NOW
NOW
Application of Dashboard
T h
l
i T
i
Technology in Transportation
Infrastructure Performance
Management
Presenter: Yuh‐Puu Han ([email protected]) Research Advisors: h (l b d ) Dr. Bih‐Ru Lea ([email protected]) Dr. Vincent Yu ([email protected]) Dr Hojong Baik (baikh@mst edu) Dr. Hojong Baik ([email protected])Research Objectives
• Transforming collected traffic data (o er • Transforming collected traffic data (over
8,294,4000 daily records) into a multi‐
dimensional business information warehouse dimensional business information warehouse • Developing dashboards for visualize traffic data for extracting hidden pattern and developing rules for decision making processes • Incorporating dashboard and balanced scorecard technologies into the daily and long term performance management process
■ < 30 mph 30 60 h TIME Accident ■ 30~60 mph ■ > 60 mph TIME N AccidentImpact Assessment Hi h R ECTIO N Highway Segment Improvement F FIC DI R Determine Traffic Pattern TRA F
Comparison of Dashboard based and Balanced Comparison of Dashboard based and Balanced scorecard based performance management system Student: Lin Zhu Thesis Advisor: Dr. Bih‐Ru Lea d i b Graduate committee members: Dr. Wen‐Bin (Vincent) Yu
Dr Xiaoqing (Frank) Liu Dr. Xiaoqing (Frank) Liu
Strategy Strategy Map Strategy p ective pective Obje c Show the strategic linkages between objectives Pers p Pers c tive objectives
I
t f ERP S ft
Impact of ERP Software…
70% + of the world economy's transactions in some shape or form touch an SAP system
Impact of ERP Soft are
Impact of ERP Software…
70% + of the world economy's transactions in some shape or form touch an SAP system
