TIC: Isuzu is a member of the Truck Industry Council – Safer Greener Essential.
ISUZU Care.
a 36o° program
Sad but true, most companies these days are far better at ‘before-sales’ than after-sales. Once you’ve bought, they seem to forget you.
But when you buy an Isuzu truck, it comes with something invaluable: the Isuzu company. And nowhere is the commitment to our customers
better demonstrated than the fact that we have our very own ‘Customer Care Centre’, managed by our own staff and located within Isuzu Australia’s head office complex in Melbourne.
So, as an Isuzu Customer, no matter what help or information you’re after, there’s a
trained Isuzu Care specialist just a call away. The Isuzu Care Centre is the ‘personal’ dimension of Isuzu’s commitment. Freecall the Isuzu Care Centre on 1800 035 640.
Then there’s the array of Care Programs that have been developed to ensure your
experience over the life of the truck is as rewarding and enjoyable as possible.
The following pages tell you the full story. But below is the overview.
Please read on with Isuzu Care.
ISUZU Care.
The all-roUnd
beTTer program.
Care
aCCredITaTIon.
We audit our dealers, as accreditation has to be earned. This ensures you always get great, customer-focused service.
*Available at additional cost. †Extenstion of Isuzu Care and Isuzu Assist is available at additional cost to the owner, conditions apply.
ISIS.
Smart software that matches the ideal Isuzu truck with your application, predicts mass distribution and vehicle performance. All our dealers have it, and it’s free. Matchmaking that works.
ServICe agreemenTS*.
The most predictable and cost-efficient way to keep your truck reliably on the road, with factory specified services, at any Isuzu Dealership, using genuine Isuzu parts and labour.
a ChoICe of ServICe agreemenTS.
Most companies have one, maybe two. We offer you four. From Scheduled Services cover through to brakes & clutch replacement, all the way to an engine rebuild.
exTended Care.
We’re so confident in the trucks we build, we stand behind them for three years with our factory warranty and real truck roadside assist. You can extend that cover to five years† to match a finance term for instance.
exTended aSSIST.
From the standard three years cover, you can extend this great service to five†. Prompt 24 / 365 service at your roadside, with one quick free call.
roadSIde aSSIST.
Like having a top truck mechanic riding along with you in your passenger seat. (Not that we expect he’ll have much to do.)
Care CenTre.
Speak to a real ‘live’ Isuzu employee who works at the Isuzu Care Centre right here in Australia. They know their stuff and speak your language. Technicians close by, if needed.
Isuzu is ‘the one’. But there are many Isuzus. How can you be sure you get the one for you?
ISIS is where Isuzu Care begins. ISIS is our industry-leading technology based on an advanced and comprehensive software program. You’ll find it at all our dealers. Put simply, it matches the right
Isuzu to your needs, after analysing all the various inputs of your application. ISIS lets you determine whether dimensions and loaded mass placement will be legal for your area. Electronically simulates how each truck will function, including weight distribution, power and other vital performance
factors like gradeability and speeds in gears. ISIS allows you to compare ownership cost options over a specified period. And even helps avoid body placement problems, as it becomes a ‘blueprint’ for the body builders. So with Isuzu Care and ISIS, you don’t just get the one. You get ‘your one’.
Care when yoU
SpeCIfy The TrUCk.
ISIS.
It’s like having a top truck mechanic always with you in your passenger seat. With maybe not much to do, given Isuzu’s renowned reputation for reliability.
But, of course, things can happen. And if they do, one quick free call to our dedicated
Assist number will bring the massive resources of Isuzu promptly to your roadside. 24 hours, 365 days.
What’s more, when you Freecall 1800 947 898, you’ll talk with a real ‘live’ person, here in Australia, who knows all
about trucks and speaks your language. Isuzu Assist is serviced by our comprehensive network of Isuzu Dealers together with truck specialists right across the country, solving all sorts of problems, from breakdowns to flat tyres. Even replacing windscreens. And if necessary, we’ll tow your truck to the nearest Isuzu Dealer.
The complete Assist service comes free with every new Isuzu, for three years.
If you’d like this kind of peace of mind beyond three years, read on.
exTended ISUZU aSSIST
You can enjoy this same reassurance for either one more year or two years, with Extended Isuzu Assist.
1 year extension
N Series F Series F H/D Series FX Series
$399 $559 $699 $799
2 year extension
N Series F Series F H/D Series FX Series
$748 $1068 $1348 $1548
This’ll take your cover out to four or five years for a modest cost, as shown above.
Isuzu Assist. Even if you’re unfortunate enough to have the biggest problem in the remotest place, Care is close by.
Care when yoU
need IT moST. 24 hoUr
roadSIde aSSIST.
Isuzu Extended Care stretches your full factory warranty and Assist package from three to five years, for a modest cost, as you can see in the chart opposite.
There are a couple of other things we should mention about Extended Care.
(1) Extended Care must be purchased at the point of purchase.
(2) If you want to extend Assist on its own you can, but not the warranty.
With Extended Care you’ll enjoy greater peace of mind all the way down a full five year track.
Isuzu Extended Care is run by us and you’ll deal only with us, not some insurance company who may know nothing about trucking.
Look at it this way. Life has a habit of throwing curve balls now and again.
But, with Isuzu Extended Care, you won’t get caught out.
Care, and all
ITS prIvIlegeS
Can be exTended.
ISUZU exTended Care
All entitlements of the Isuzu original factory warranty together with the Isuzu Truck Assist program are extended from 3 years to 5 years
Available on N Series
(excluding NPS) F Series(excluding FSS/FTS) FHD Series FX Series
Limitations 250,000kms / 4,500 engine hrs 300,000kms / 5,000 engine hrs 350,000kms / 5,500 engine hrs 400,000kms / 6,000 engine hrs Cost for extension
Isuzu Service Agreements are the most cost-efficient way to give your new Isuzu the genuine parts, labour and ‘love’ it deserves through regular factory-specified servicing.
It’ll make your servicing costs totally predictable over the long term. No ups and
downs with each month or service, just one monthly fee*.
You’ll also enjoy great peace of mind, along with the reassurance you’re maximising your truck’s residual value.
STandard ThroUgh To ToTal ServICe
agreemenT
With Isuzu, you can choose from four levels. (Other truck-makers have only one, maybe two). The first two packages cover all your scheduled services with the advantage of including your incidental items.
The service and maintenance packages include the management of common wear components like clutches and brakes, along with engine, transmission and diff overhauls.
ISUZU TrUCk InSUranCe
We offer this through NTI*, Australia’s leading specialist truck insurer. It promises you faster turn-around from a premium repair network, and includes assistance at accident scenes. Isuzu. For all-round care, it’s the one.
Care gIveS yoU
a ChoICe of ServICe
agreemenTS.
Four ways to give your truck TLC.
FOUR YEARS OPERATION
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Cost of individual scheduled services
Cost of service agreement per month
$ DOLLARS
Cost of Retail Services vs Isuzu Service Agreements. *Indexed to CPI.
