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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 1

Copyright © Supply Chain Council. 2011. All rights reserved. The marks SCOR®, CCOR™, DCOR™ and SCOR Roadmap™ are the exclusive property of the Supply Chain Council.

Key Decision Making Alignment =

Supply Chain Alignment

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 2

Instructor Introduction

Herman Estrada

CEO at Calafia BMT S de RL de CV, Supply Chain Management Consultant

[email protected]

Summary

Herman Estrada is a founding member and CEO of Calafia BMT, also participates as consultant in the areas of Supply Chain

Management, Six Sigma, and Lean Production, for Global accounts such as Pfizer and DHL, as well as national account

such as Grupo Modelo, Fármacos Nacionales and Fabrica de Papel San Francisco. Prior to the founding of the Calafia

BMT, Herman was responsible for leading projects of new Business and Operations Development, Inventory Management,

Product Data Management and consulting in Industrial Engineering, Six Sigma, Lean Production and Supply Chain

Management. Herman publishes articles at CNN Expansion Manufactura, and has been interviewed for opinions in

multiple business journals.

Specialties

Supply Chain Management, Lean, Six Sigma, Process Re-Engineering, Change Management, S&OP

(SOP), Planning, Procurement, Production, Distribution, Return Process, Operational Governance

Experience

CEO at Calafia BMT. May 2005 - Present

Executive Director, The AIT Group Mexico at The AIT Group, Inc.. 2001 - 2005

Engineering Change Manager at Kenworth Mexicana SA de CV. 1995 - 1998

Education

Supply Chain Council SCOR Certified Professional, Supply Chain Management, 2004

Supply Chain Council SCOR Certified Instructor, Supply Chain Management, 2010

The AIT Group, Inc.. Black Belt, Lean Six Sigma, 2001 - 2002

Purdue University. MSIE, Operations Research, Supply Chain Management, 1998 - 2001

CETYS Universidad. IE, Industrial Engineering in Production, 1990 - 1994

(3)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 3

About Supply Chain Council

Formed in 1996 to

create and evolve a standard industry process

reference mode

l

of the supply chain for the benefit of helping

companies rapidly and dramatically improve supply chain operations

SCC has established the supply chain world’s most widely accepted

framework – the SCOR

®

process reference model – for

evaluating and

comparing supply chain activities and their performance

It can be used to describe supply chains that are very simple or

very complex using a common set of definitions and enabling a

common understanding

It lets companies quickly determine and compare the performance

of supply chain and related operations within their company or

against other companies

SCC

continually advances its tools and educates members

about

how companies are capitalizing on those tools

With membership open to all interested organizations

Global presence, volunteer driven

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 4

Global Scope With Over 800

Member Organizations

Also developing chapters in India

and the Middle East

0% 10% 20% 30% 40% 50%

Non-Profit/Academic

Consultant

Enabling Technology

End User

SME

Government

Member Affiliation

Member Distribution Geographic

China

Australia/New

Zealand

South Africa

Latin America

Southeast

Asia

Japan

Europe

North

America

(5)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 5

Supply Chain

SCOR defines supply chain as:

“ The processes that plan and execute the

acquisition of materials, transformation of

materials in sellable products, delivery and

return of products and services in support

of customer orders ”

Whether from

Cow to Cone,

Crude to Car or

from Rock to

Ring, SCOR is

not limited by

organizational

boundaries

SCOR can be

applied to supply

chains in any

industry and to

any organization

in the chain

Whether from

Cow to Cone,

Crude to Car or

from Rock to

Ring, SCOR is

not limited by

organizational

boundaries

SCOR can be

applied to supply

chains in any

industry and to

any organization

in the chain

Supplier

Customer

Suppliers’

Supplier

Source

Internal or External

Your Organization

Return

Deliver

Source

Make

Return

Plan

Deliver

Return

Source

Return

Make

Source

Return

Plan

Deliver

Return

Delive

r

Make

Plan

Return

Return

Customers’

Customer

Internal or External

5

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 6

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 7

Working Groups

Comprised of “volunteers” from global open industry

call under the guidance of Caspar Hunsche, CTO

Membership not required – open to all

SCOR 11.0

DCOR 3.0

CCOR 2.0

Best Practices

Sustainability – GreenSCOR

Risk Management

Reverse Logistics

SCOR Convergence

SCM Skills – Now, Supply Chain Talent Academic

(8)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 8

Industry Groups

Comprised and managed by “volunteers” from global

open industry call under the guidance of Carolyn

Lawrence, Special Programs Administrator

Membership not required – open to all

Aerospace & Defense Industry – SCW-NA 5/24

Automotive (OEM/Tiered Supplier Segment) Industry

Automotive Aftermarket Industry Association

Energy, Oil & Gas Industry

Hi Tech & Electronics Industry

Software Industry

(9)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 9

Industry Association Member Affiliations

APICS

Institute for Supply Management (ISM)

Council of Supply Chain Management Professionals (CSCMP)

Automotive Aftermarket Industry Association (AAIA)

GS1 globally

Specialty Equipment Market Association (SEMA)

Material Handling Industry of America (MHIA)

Reverse Logistics Association (RLA)

Diverse Manufacturing Supply Chain Alliance (DMSCA)

Women's Business Enterprise National Council (WBENC)

Industry Partners with most industry conference producers &

publications

The Supply Chain Council Continues to be recognized as the global

industry standard for supply chain process definition, reference, and

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 10

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 11

Stock Market Volatility, Oil Prices, Labor,

Political Instability, Access to Capital

Reducing Total Supply

Chain Costs: Leveraging

Technology

Supply Chain Resiliency

& Sustainability:

Risk Management

(Security/Counterfeiting)

& Green

(Product/Supply Chain)

Reducing Inventory/

Working Capital/ Asset

Management

Competing in a

Global Market,

New Entrants:

Foreign & Internet

Providing Superior & Consistent

Customer Service While Increasing

Revenue & Margin

Business as Usual Has Been Cancelled:

Change is Inevitable, Growth is Optional!

The Song Remains the Same Across Industry:

Change and Challenge are Constants

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 12

The New Normal?

Managing, Retaining, and Recruiting Talent Is Increasingly More

Challenging

Lack of Management Process Standards and Cross Training Inhibits

Succession and Consistency

Lack of Visibility to Cross-Functional Process Requirements and

Integration an Inhibitor to Collaboration and Orchestration of Supply

Chain Activities

Poor Daily Forecast Accuracy Results in Extensive “fire fighting” to

Resolve Variation from Plan

Planners and Schedulers Rely More on Custom Spreadsheets than

Enterprise Planning Systems

Lack of Visibility to Changes Upstream and Downstream Result in

Frequent Inventory Imbalances

Inability to Share Information with other Functions and Planners

Lack of Performance Information and Daily Decision Support Tools

Inability to Optimize Resources, Inventory and Operations to Maximize

Profitability

Effective Supply Chain Management and Operations Excellence

are Central Pillars for a Competitive Strategy!

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 13

Superior Supply Chain Management (SCM) has

Long Been a Source of Competitive Advantage

$81.32

$70.12

$91.49

$56.36

$80.52

$168.11

$22.86

$29.48

$23.98

$9.75

$24.60

$24.58

$0

$20

$40

$60

$80

$100

$120

$140

$160

$180

Consumer Products/Packaged Goods

Electronics Industrial Products Petroleum/Chemical Retail and Wholesale Services

Supply chain management costs per $1,000 revenue

Parity (50th Percentile)

Superior (90th Percentile)

Source: APQC, SCORmark benchmarking database (

www.apqc.org/scc

)

Best-in-class Companies Outperform Their Median Competitors with

more than a 50% Cost Advantage… 14 of AMR’s Top 25 ar

e SCC members!

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 14

The Ultimate Goal of the Transformation to

Operations Excellence is to Increase Shareholder Value

Improve customer service

and response

Optimize inventory flow,

utilization & productivity

Best-in-class customer

relationships

Differentiated service

capabilities

Best-in-class strategic

supplier partnerships

Leverage outsourcing of

business processes

Unique supply chain models

& Asset Utilization

The Supply Chain

The Supply Chain

Impacts . . .

Impacts . . .

& Shareholder

& Shareholder

Value

Value

Improve

Capital

Efficiency

Increase

Profit

Increase

Shareholder

Value

(ROIC)

All Financial

All Financial

Metrics . . .

Metrics . . .

Liberate

Working

Capital

Reduce

Fixed

Capital

Increase

Revenue

and Margin

Optimize

Cost Model

Effective Supply Chain Management can increase Return on Invested Capital

(ROIC) by 30% and More!

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 15

SCOR Index of Publicly Traded Company Members

Companies with a Focus on Supply Chain Improvement

Outperform the Market, Even in Tough Times!

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 16

Best Practices Leadership is the Foundation for

Profitable Growth to Attain Market Leadership

LEADERSHIP in

OPERATIONS EXCELLENCE

HIGHER

MARKET

SHARE

GREATER

VALUE

TO CUSTOMERS

NEW PRODUCTS, SERVICES,

COST IMPROVEMENTS

SUPERIOR

FINANCIAL

RETURNS

REINVEST AT A

HIGHER RATE

THAN

COMPETITORS

Competing in the 21

st

Century Requires New Thinking and Operations

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 17

Traditional Supply Chain Thinking

Time

Sa

les

Sa

les

Time

Sa

les

Time

Sa

les

Time

Manufacturer

Distributor

Wholesaler

Retailer

Manufacturing

Distribution

Point of Sale

Consumer

Supplier

Sourcing

Bullwhipped Demand Signals

Bullwhipped Demand Signals

Little Collaboration

Excess Inventory

High Execution Costs

Stockouts

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 18

The Supply Chain is Evolving to a

Collaborative Supply Network

Manufacturers

Wholesale

Distributors

Suppliers

Customer

Demand

Info

Goods

Contract

Manufacturers

Logistics

Providers

Virtual

Manufacturers

Retailers

Internet/

Portals

Internet/

Portals

Internet/

Portals

Companies Must Transform Their Operating Processes To Become

Customer Focused, Demand Responsive, Collaborative, & Profitable

(19)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 19

Technology Drivers of Change

Cloud Computing

Supply Chain Visibility

Software as a Service (SaaS)/On Demand

Location Based Technology/Mobility/Telematics

Business Intelligence/Decision Support

Auto Id/Information

Beyond RFID

Voice Recognition/Response

Intelligent Sensors, Monitors, Devices

Robotics Extending from Manufacturing to Logistics

Picking, Packing, Putaway

Load, Unload

Internet Transparency & Social Media for Business

LinkedIn, Twitter, Blogging, Search

Offers, Location, Orders, Navigation, Behavior

The Convergence of Emerging Technologies will lead to New Applications

for Integrating Planning & Execution!

(20)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 20

Vendor

Crossdock &

Outbound

Consolidation

Customer

Distribution

Center

Custom Pack &

Label

Smart Information

A New Paradigm is Emerging:

The Smart Supply Network

Optimization for Visibility & Global Flow Control

Smart Transactions (Telematics/RFID) Convey Information in

Real Time Across the Supply Network… Paperless!

Convergence of Planning & Execution - Basis for Demand

Planning/Crossdocking/Outbound Consolidation

Optimum Supply Network Material Flow through

Collaborative, Synchronized Activity Planning & Scheduling

Smart Information

Companies must define their supply chain processes, metrics, best practices and

talent requirements to leverage a new paradigm in supply chain management to

(21)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 21

HOW COMPANIES USE SCOR TO

(22)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 22

What is SCOR

®

?

SCOR is a supply chain

process reference model

containing over 200

process

elements

, 550

metrics

, and

500

best practices

including

risk and environmental

management and HR SEAT

Organized around the

five

primary management

processes

of Plan, Source,

Make, Deliver and Return

Developed by the industry

for use as

an industry open

standard

- Any interested

organization can participate

in its continual development

22

Customer

pr

oc

esses

Supplier

pr

oc

esses

Supply Chain

Custo

mer

pr

ocesses

Supplier

pr

oc

esses

Supply Chain

Process, arrow indicates material flow direction

Process, no material flow

Information flow

Deliver

Deliver

Make

Make

Source

Source

Return

Return

Return

Return

Plan

(23)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 23

About SCOR: A Process Framework

Process frameworks deliver the known concepts of

business process reengineering, benchmarking,

best practices and organizational design in a

cross-functional framework

Standard

processes

; Plan, Source, Make, Deliver, Return

Standard

metrics

: Perfect Order Fulfillment,

Cash-to-Cash Cycle Time, Cost of Goods Sold,..

Standard

practices

: EDI, CPFR, S&OP, Cross-Training, ..

Standard job

skills

: Lean, Accounting, Solicitation, ..

Pre-defined relationships between metrics,

processes, practices and skills

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 24

A Process Framework

Combining 4 techniques into a single integrated

approach

Business Process

Re-engineering

Performance

Benchmarking

Best Practices

Analysis

Organizational

Design

Capture the ‘as

-is

business activity and

design the future

‘to

-

be’ state

Quantify relative

performance of

similar supply chains

and establish

internal targets

Identify the practices

and software

solutions that result

in significantly better

performance

Assess skills and

performance needs

and align staff and

staffing needs to

internal targets

Process Reference Framework

Processes

Performance

(metrics)

Practices

People

(skills)

(25)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 25

About SCOR: Supply Chain

Viewing a company as processes (domains)

Cus

tome

r proc

es

se

s

Sup

pl

ier

proce

ss

es

Product/Portfolio Management

Supply Chain

SCOR ®

Product Design

Product Design

DCOR™

Sales & Support

Sales & Support

CCOR™

Custome

r proce

ss

es

Sup

pl

ier

proce

ss

es

Product/Portfolio

Management

Supply Chain

SCOR ®

Product &

Process Design

DCOR™

Sales &

Support

CCOR™

25

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 26

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 27

The What and Why of

Visualization/Modeling

'Modeling' has two major components:

Gathering process knowledge and

Presenting process knowledge

Using SCOR, Supply Chains can be rapidly defined,

processes identified, and metrics set in a common and

consistent method across functions.

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 28

SCOR Supported Model Types

Business activity

Diagram Type

Description

Identify Supply

Chains

Definition Matrix Identify and Prioritize Supply

Chains

Managing supply

chains

Geographic map Standard view for supply chain

owners/managers (what is

sourced, stored and/or goes

where)

Managing supply

chain configurations

Thread diagram

Level 2 process decisions.

Replace, reposition and/or

eliminate processes

Managing processes Workflow

Level 3 and 4 process decisions.

Outline process disconnects,

missing information

(29)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 29

(30)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 30

Supply-Chain Definition

Supply Chains are the Totality of processes spanning

operations from supplier to end-customer, focused on

material, work, human, cash and information flow

We use a tool called the Supply Chain Definition

Matrix to define the supply-chains within an enterprise

The Supply Chain Definition (i/o Matrix) Matrix helps

determine the number and size of supply chains

Columns: Customers (Output)

Rows: Products (Input)

The intersection of each column and row – if the

goods or services flow to the customer – is a supply

chain

(31)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 31

The Matrix

Group 1

Group 2

Customer A

Customer B

Customer C

Customer D

Group 1

Group 2

Customer A

Customer B

Customer C

Customer D

Business 1

Product 1

Product 2

Business 2

Product 3

Product 4

X

X

X

X

X

X

X

We now place the customer list as column headings

repeating until finished

And then the products list as row headings repeating until

finished

For each product that flows to a customer, we put an “X” in

the cell

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 32

Level 1

Level 2

Level 3

Level 4

Level 5

Scope

Configuration

Activity

Workflow

Transactions

Differentiates

Business

Differentiates

Complexity

Names Tasks

Sequences Steps Links

Transactions

Defines Scope:

The Basis for

Competitive

Performance

Targets are set

Differentiates

Capabilities:

Companies

implement their

operations

strategy based on

unique SC

configuration

Links, Metrics,

Tasks and

Practices:

Companies “fine

tune” their

operations

strategy

Job Details:

Defines practices

to achieve

competitive

advantage and to

adapt to changing

business

conditions

Details of

Automation:

Defines “process

gates” and

integration points/

requirements

Framework

Language

Framework

Language

Framework

Language

Industry or

Company

Specific

Language

Technology

Specific

Language

Stocked Product

S1

Source

Stocked Product

Supply-Chain

Source

Receive Product

S1.2

Receive Product

Standard SCOR definitions

Company/Industry definitions

EDI

EDI

XML

XML

(33)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 33

Best Practices

Best practice: "

A current, structured, proven and repeatable

method for making a positive impact on desired operational

results

."

Current

Must not be emerging and can not be antiquated

Structured

Has clearly stated Goal, Scope, Process, and Procedure

Proven

Success has been demonstrated in a working

environment and can be linked to key metrics

Repeatable

(34)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 34

P1 Plan Supply Chain

Metrics

Cash-to-Cash Cycle Time

Cost to Plan SC

Order Fulfillment Cycle

Time

Plan Cycle Time

Return on SC Fixed Assets

Return on Working Capital

Best Practices

Capability to run What-if simulations

Change in Demand signal instantaneously

“reconfigures” Production and Supply Plans

CPFR

On-line visibility of demand

Re-balancing on full-stream supply and

demand

Supply/Demand Processes are fully

integrated

S&OP

Tools support balanced decision making

VMI

(35)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 35

Best Practices

– What does it take to improve?

SCOR contains over 200 best practices today

Do you need to implement all 200+ in your company?

Implement a best practice IF it makes sense for your specific

processes, business, or industry.

How to determine fit?

For each best practice

Determine risk

Determine return

Pin in the quadrant

Low Risk

High Risk

quick

wins

sponsor

issue

nice to have

consider

carefully

Hi

gh

Re

turn

Low

Return

(36)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 36

(37)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 37

Supply Chain Prioritization

We use a tool called the Supply Chain Prioritization

Matrix to order the supply-chains according to

relevance

Each supply chain can be ranked by a number of

features

We suggest:

size (revenue, volume, and margin),

complexity (# SKUs)

strategic importance

You can also look at them by

Cash Consumption

Risk

Volume variability

(38)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 38

Each supply chain is given a rank in each

category

The total of the values gives the final overall

ranking

Weightings and other criteria may apply

Revenue

Gross

Margin %

# of SKUs

Unit

Volume

Strategic

Value

Rank

Business 1

3

2

2

2

2

11

Business 2

2

1

3

3

1

10

Business 3

1

3

1

1

3

9

Supply Chain Priority

1=low

3=high

(39)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 39

We use a tool called the Supply Chain

Strategy Matrix to Identify priority strategic

features or attributes of supply-chains.

Each supply chain strategy is indicated by a

collection of ranked features:

Reliability

On time? Complete? Undamaged?

Responsiveness

From Customer Request to final acceptance

Flexibility

How long to scale up? How expensive to scale down?

Cost

Cost of Processes? Cost of Goods Sold?

Assets

Working Capital? Return on Investments?

(40)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 40

We advocate using a simple ranking system for

industry comparison

Each rank corresponds to a specific percentile in

industry performance

We do not use averages or other statistical tests

Our key ranks:

Performance

Percentile Choices Interpretation

Superior

90

th

1

“Top 10” performer

Advantage

75

th

2

“Top Half” performer

Parity

50

th

2

“Half better/Half worse”

(41)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 41

Supply-Chain

Strategy Matrix

Business

1

Business

2

Business

3

Ext

er

na

l

Reliability

S

Responsiveness

A

Flexibility

A

In

ter

na

l

Cost

P

Assets

P

Each unique

combination of ratings

defines Your Supply

Chain Strategy for the

channel

Think of the rating as

a desired state, NOT

where you want to

improve the most

Supply-Chain Strategy Matrix

S

A

A

P

P

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 42

The SCORcard

We use a tool called the

Supply Chain SCORcard™

to Identify performance

characteristics of

supply-chains.

Each SCORcard™ is built

from a subset of hundreds

of SCOR metrics.

For supply-chain

benchmarking we generally

use only Level 1, 2 and 3

metrics

The SCOR Manual provides

(43)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 43

Supply Chain Balanced SCORcard

Standard Strategic (Level 1) Metrics

Attribute

Metric (Strategic)

Reliability

Perfect Order Fulfillment

Responsiveness

Order Fulfillment Cycle Time

Agility

Supply Chain Flexibility

Supply Chain Adaptability

Cost

Supply Chain Management Cost

Cost of Goods Sold

Assets

Cash-to-Cash Cycle Time

Return on Supply Chain Fixed Assets

Return on Working Capital

† upside and downside adaptability metrics

Cust

om

er

Int

(44)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 44

SCORmark Benchmarking

Diagnoses the Areas Most

in Need of Improvement

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© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 45

Benchmark to Identify Process

Parity, Advantage, or Superiority

Attribute

Metric (level 1)

Company

Parity

Adv

Superior

Parity

Gap

Req

Gap

Reliability

Perfect Order Fulfillment

98%

92%

96%

98%

-6%

Responsiveness

Order Fulfillment Cycle Time

14 days

8 days

6 days

4 days

6 days

8 days

Flexibility

Ups. Supply Chain Flexibility

62 days

80 days

62 days

40 days

-18 days

Cost

Supply Chain Mgmt Cost

10.1%

10.8%

10.4%

10.2%

-0.7%

Assets

Cash-to-Cash Cycle Time

22 days

45 days

30 days

20 days

-23 days

Scoping Identifies one or more

targeted metrics for

improvement

Parity

Median of

Statistical Sample

Advantage Midpoint of Parity

and Superior

Superior

90

th

percentile of

population

Potential Improvement

Opportunity

(46)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 46

The SCOR

®

framework

a cross-industry open standard

The five integrated processes provide a boundary-free view of the true

end-to-end Extended Supply Chain

Achieve Operations Excellence, Supply Chain Transformation, and

Continuous Innovation using Supply Chain Council frameworks &

resources

Supplier

Plan

Customer

Customer’s

Customer

Suppliers’

Supplier

Make

Source

Make

Deliver

Source

Make

Deliver

Deliver

Deliver

Source

Internal or External

Internal or External

Your Company

Source

Return

Return

Return

(47)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 47

WRAP UP:

(48)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 48

A

Game Plan

for Transformation

Why Should We Change?

Assess Current Operations – Set Objectives

Determine Market Benchmarks, Environment & Challenges

How Do We Change?

Create Strategy and “Vision” for the Future

Map “As Is” & “To Be” Business Processes & Systems

What is the Value of Changing?

Determine Critical Success Factors & “Windows of Opportunity”

Calculate Return on Investment

Getting Management Buy In & Investment

Present “Solution” Plan to Management

Getting Operations Buy In & Commitment

Pilot Implementation “Proof of Concept”… Rapid Results

Everyone Jumps on the Band Wagon

Deploy Transformation Plan Across the Enterprise

The World is Flat: Companies that leverage technology and the SCC’s

Resources to connect & collaborate will lead the 21

st

Century!

(49)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 49

Supply Chain Council

Mexico & CENAM Chapter

(50)

© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 50

Additional Benefits by Mexico & CENAM

Chapter

Establish & Professionalize the Practice of Supply Chain

Management in the Region, locally adapted to situations and

language

Models

Implementation Strategies

Training & Events

Participate in Best Practices Development Project and other SCC

Programs so regional input is included.

Host regional meetings for local networking and support.

Establish the Basis for competition in the Region.

KPI’s

Benchmarking

Establish the Best Practices in Business Management for the

Supply Chain area.

Membership and training fees will be adjusted for regional

economy.

Anticipated reduction of 25-40%

50

(

References

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