© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 1
Copyright © Supply Chain Council. 2011. All rights reserved. The marks SCOR®, CCOR™, DCOR™ and SCOR Roadmap™ are the exclusive property of the Supply Chain Council.
Key Decision Making Alignment =
Supply Chain Alignment
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 2
Instructor Introduction
Herman Estrada
CEO at Calafia BMT S de RL de CV, Supply Chain Management Consultant
Summary
Herman Estrada is a founding member and CEO of Calafia BMT, also participates as consultant in the areas of Supply Chain
Management, Six Sigma, and Lean Production, for Global accounts such as Pfizer and DHL, as well as national account
such as Grupo Modelo, Fármacos Nacionales and Fabrica de Papel San Francisco. Prior to the founding of the Calafia
BMT, Herman was responsible for leading projects of new Business and Operations Development, Inventory Management,
Product Data Management and consulting in Industrial Engineering, Six Sigma, Lean Production and Supply Chain
Management. Herman publishes articles at CNN Expansion Manufactura, and has been interviewed for opinions in
multiple business journals.
Specialties
Supply Chain Management, Lean, Six Sigma, Process Re-Engineering, Change Management, S&OP
(SOP), Planning, Procurement, Production, Distribution, Return Process, Operational Governance
Experience
CEO at Calafia BMT. May 2005 - Present
Executive Director, The AIT Group Mexico at The AIT Group, Inc.. 2001 - 2005
Engineering Change Manager at Kenworth Mexicana SA de CV. 1995 - 1998
Education
Supply Chain Council SCOR Certified Professional, Supply Chain Management, 2004
Supply Chain Council SCOR Certified Instructor, Supply Chain Management, 2010
The AIT Group, Inc.. Black Belt, Lean Six Sigma, 2001 - 2002
Purdue University. MSIE, Operations Research, Supply Chain Management, 1998 - 2001
CETYS Universidad. IE, Industrial Engineering in Production, 1990 - 1994
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 3
About Supply Chain Council
•
Formed in 1996 to
create and evolve a standard industry process
reference mode
l
of the supply chain for the benefit of helping
companies rapidly and dramatically improve supply chain operations
•
SCC has established the supply chain world’s most widely accepted
framework – the SCOR
®
process reference model – for
evaluating and
comparing supply chain activities and their performance
›
It can be used to describe supply chains that are very simple or
very complex using a common set of definitions and enabling a
common understanding
›
It lets companies quickly determine and compare the performance
of supply chain and related operations within their company or
against other companies
•
SCC
continually advances its tools and educates members
about
how companies are capitalizing on those tools
›
With membership open to all interested organizations
›
Global presence, volunteer driven
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 4
Global Scope With Over 800
Member Organizations
Also developing chapters in India
and the Middle East
0% 10% 20% 30% 40% 50%
Non-Profit/Academic
Consultant
Enabling Technology
End User
SME
Government
Member Affiliation
Member Distribution Geographic
China
Australia/New
Zealand
South Africa
Latin America
Southeast
Asia
Japan
Europe
North
America
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 5
Supply Chain
•
SCOR defines supply chain as:
“ The processes that plan and execute the
acquisition of materials, transformation of
materials in sellable products, delivery and
return of products and services in support
of customer orders ”
Whether from
Cow to Cone,
Crude to Car or
from Rock to
Ring, SCOR is
not limited by
organizational
boundaries
SCOR can be
applied to supply
chains in any
industry and to
any organization
in the chain
Whether from
Cow to Cone,
Crude to Car or
from Rock to
Ring, SCOR is
not limited by
organizational
boundaries
SCOR can be
applied to supply
chains in any
industry and to
any organization
in the chain
Supplier
Customer
Suppliers’
Supplier
Source
Internal or External
Your Organization
Return
Deliver
Source
Make
Return
Plan
Deliver
Return
Source
Return
Make
Source
Return
Plan
Deliver
Return
Delive
r
Make
Plan
Return
Return
Customers’
Customer
Internal or External
5
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 6
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 7
Working Groups
•
Comprised of “volunteers” from global open industry
call under the guidance of Caspar Hunsche, CTO
•
Membership not required – open to all
•
SCOR 11.0
•
DCOR 3.0
•
CCOR 2.0
•
Best Practices
•
Sustainability – GreenSCOR
•
Risk Management
•
Reverse Logistics
•
SCOR Convergence
•
SCM Skills – Now, Supply Chain Talent Academic
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 8
Industry Groups
•
Comprised and managed by “volunteers” from global
open industry call under the guidance of Carolyn
Lawrence, Special Programs Administrator
•
Membership not required – open to all
•
Aerospace & Defense Industry – SCW-NA 5/24
•
Automotive (OEM/Tiered Supplier Segment) Industry
•
Automotive Aftermarket Industry Association
•
Energy, Oil & Gas Industry
•
Hi Tech & Electronics Industry
•
Software Industry
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 9
Industry Association Member Affiliations
•
APICS
•
Institute for Supply Management (ISM)
•
Council of Supply Chain Management Professionals (CSCMP)
•
Automotive Aftermarket Industry Association (AAIA)
•
GS1 globally
•
Specialty Equipment Market Association (SEMA)
•
Material Handling Industry of America (MHIA)
•
Reverse Logistics Association (RLA)
•
Diverse Manufacturing Supply Chain Alliance (DMSCA)
•
Women's Business Enterprise National Council (WBENC)
•
Industry Partners with most industry conference producers &
publications
The Supply Chain Council Continues to be recognized as the global
industry standard for supply chain process definition, reference, and
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 10
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 11
Stock Market Volatility, Oil Prices, Labor,
Political Instability, Access to Capital
Reducing Total Supply
Chain Costs: Leveraging
Technology
Supply Chain Resiliency
& Sustainability:
Risk Management
(Security/Counterfeiting)
& Green
(Product/Supply Chain)
Reducing Inventory/
Working Capital/ Asset
Management
Competing in a
Global Market,
New Entrants:
Foreign & Internet
Providing Superior & Consistent
Customer Service While Increasing
Revenue & Margin
Business as Usual Has Been Cancelled:
Change is Inevitable, Growth is Optional!
The Song Remains the Same Across Industry:
Change and Challenge are Constants
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 12
The New Normal?
•
Managing, Retaining, and Recruiting Talent Is Increasingly More
Challenging
•
Lack of Management Process Standards and Cross Training Inhibits
Succession and Consistency
•
Lack of Visibility to Cross-Functional Process Requirements and
Integration an Inhibitor to Collaboration and Orchestration of Supply
Chain Activities
•
Poor Daily Forecast Accuracy Results in Extensive “fire fighting” to
Resolve Variation from Plan
•
Planners and Schedulers Rely More on Custom Spreadsheets than
Enterprise Planning Systems
•
Lack of Visibility to Changes Upstream and Downstream Result in
Frequent Inventory Imbalances
•
Inability to Share Information with other Functions and Planners
•
Lack of Performance Information and Daily Decision Support Tools
•
Inability to Optimize Resources, Inventory and Operations to Maximize
Profitability
Effective Supply Chain Management and Operations Excellence
are Central Pillars for a Competitive Strategy!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 13
Superior Supply Chain Management (SCM) has
Long Been a Source of Competitive Advantage
$81.32
$70.12
$91.49
$56.36
$80.52
$168.11
$22.86
$29.48
$23.98
$9.75
$24.60
$24.58
$0
$20
$40
$60
$80
$100
$120
$140
$160
$180
Consumer Products/Packaged GoodsElectronics Industrial Products Petroleum/Chemical Retail and Wholesale Services
Supply chain management costs per $1,000 revenue
Parity (50th Percentile)
Superior (90th Percentile)
Source: APQC, SCORmark benchmarking database (
www.apqc.org/scc
)
Best-in-class Companies Outperform Their Median Competitors with
more than a 50% Cost Advantage… 14 of AMR’s Top 25 ar
e SCC members!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 14
The Ultimate Goal of the Transformation to
Operations Excellence is to Increase Shareholder Value
•
Improve customer service
and response
•
Optimize inventory flow,
utilization & productivity
•
Best-in-class customer
relationships
•
Differentiated service
capabilities
•
Best-in-class strategic
supplier partnerships
•
Leverage outsourcing of
business processes
•
Unique supply chain models
& Asset Utilization
The Supply Chain
The Supply Chain
Impacts . . .
Impacts . . .
& Shareholder
& Shareholder
Value
Value
Improve
Capital
Efficiency
Increase
Profit
Increase
Shareholder
Value
(ROIC)
All Financial
All Financial
Metrics . . .
Metrics . . .
Liberate
Working
Capital
Reduce
Fixed
Capital
Increase
Revenue
and Margin
Optimize
Cost Model
Effective Supply Chain Management can increase Return on Invested Capital
(ROIC) by 30% and More!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 15
SCOR Index of Publicly Traded Company Members
Companies with a Focus on Supply Chain Improvement
Outperform the Market, Even in Tough Times!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 16
Best Practices Leadership is the Foundation for
Profitable Growth to Attain Market Leadership
LEADERSHIP in
OPERATIONS EXCELLENCE
HIGHER
MARKET
SHARE
GREATER
VALUE
TO CUSTOMERS
NEW PRODUCTS, SERVICES,
COST IMPROVEMENTS
SUPERIOR
FINANCIAL
RETURNS
REINVEST AT A
HIGHER RATE
THAN
COMPETITORS
Competing in the 21
st
Century Requires New Thinking and Operations
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 17
Traditional Supply Chain Thinking
Time
Sa
les
Sa
les
Time
Sa
les
Time
Sa
les
Time
Manufacturer
Distributor
Wholesaler
Retailer
Manufacturing
Distribution
Point of Sale
Consumer
Supplier
Sourcing
•
Bullwhipped Demand Signals
•
•
•
•
•
Bullwhipped Demand Signals
•
Little Collaboration
•
Excess Inventory
•
High Execution Costs
•
Stockouts
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 18
The Supply Chain is Evolving to a
Collaborative Supply Network
Manufacturers
Wholesale
Distributors
Suppliers
Customer
Demand
Info
Goods
Contract
Manufacturers
Logistics
Providers
Virtual
Manufacturers
Retailers
Internet/
Portals
Internet/
Portals
Internet/
Portals
Companies Must Transform Their Operating Processes To Become
Customer Focused, Demand Responsive, Collaborative, & Profitable
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 19
Technology Drivers of Change
•
Cloud Computing
›
Supply Chain Visibility
›
Software as a Service (SaaS)/On Demand
›
Location Based Technology/Mobility/Telematics
›
Business Intelligence/Decision Support
•
Auto Id/Information
›
Beyond RFID
›
Voice Recognition/Response
›
Intelligent Sensors, Monitors, Devices
•
Robotics Extending from Manufacturing to Logistics
›
Picking, Packing, Putaway
›
Load, Unload
•
Internet Transparency & Social Media for Business
›
LinkedIn, Twitter, Blogging, Search
›
Offers, Location, Orders, Navigation, Behavior
The Convergence of Emerging Technologies will lead to New Applications
for Integrating Planning & Execution!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 20
Vendor
Crossdock &
Outbound
Consolidation
Customer
Distribution
Center
Custom Pack &
Label
Smart Information
A New Paradigm is Emerging:
The Smart Supply Network
•
Optimization for Visibility & Global Flow Control
•
Smart Transactions (Telematics/RFID) Convey Information in
Real Time Across the Supply Network… Paperless!
•
Convergence of Planning & Execution - Basis for Demand
Planning/Crossdocking/Outbound Consolidation
•
Optimum Supply Network Material Flow through
Collaborative, Synchronized Activity Planning & Scheduling
Smart Information
Companies must define their supply chain processes, metrics, best practices and
talent requirements to leverage a new paradigm in supply chain management to
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 21
HOW COMPANIES USE SCOR TO
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 22
What is SCOR
®
?
•
SCOR is a supply chain
process reference model
containing over 200
process
elements
, 550
metrics
, and
500
best practices
including
risk and environmental
management and HR SEAT
•
Organized around the
five
primary management
processes
of Plan, Source,
Make, Deliver and Return
•
Developed by the industry
for use as
an industry open
standard
- Any interested
organization can participate
in its continual development
22
Customer
pr
oc
esses
Supplier
pr
oc
esses
Supply Chain
Custo
mer
pr
ocesses
Supplier
pr
oc
esses
Supply Chain
Process, arrow indicates material flow direction
Process, no material flow
Information flow
Deliver
Deliver
Make
Make
Source
Source
Return
Return
Return
Return
Plan
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 23
About SCOR: A Process Framework
•
Process frameworks deliver the known concepts of
business process reengineering, benchmarking,
best practices and organizational design in a
cross-functional framework
›
Standard
processes
; Plan, Source, Make, Deliver, Return
›
Standard
metrics
: Perfect Order Fulfillment,
Cash-to-Cash Cycle Time, Cost of Goods Sold,..
›
Standard
practices
: EDI, CPFR, S&OP, Cross-Training, ..
›
Standard job
skills
: Lean, Accounting, Solicitation, ..
•
Pre-defined relationships between metrics,
processes, practices and skills
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 24
A Process Framework
•
Combining 4 techniques into a single integrated
approach
Business Process
Re-engineering
Performance
Benchmarking
Best Practices
Analysis
Organizational
Design
Capture the ‘as
-is
’
business activity and
design the future
‘to
-
be’ state
Quantify relative
performance of
similar supply chains
and establish
internal targets
Identify the practices
and software
solutions that result
in significantly better
performance
Assess skills and
performance needs
and align staff and
staffing needs to
internal targets
Process Reference Framework
Processes
Performance
(metrics)
Practices
People
(skills)
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 25
About SCOR: Supply Chain
•
Viewing a company as processes (domains)
Cus
tome
r proc
es
se
s
Sup
pl
ier
proce
ss
es
Product/Portfolio Management
Supply Chain
SCOR ®
Product Design
Product Design
DCOR™
Sales & Support
Sales & Support
CCOR™
Custome
r proce
ss
es
Sup
pl
ier
proce
ss
es
Product/Portfolio
Management
Supply Chain
SCOR ®
Product &
Process Design
DCOR™
Sales &
Support
CCOR™
25
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 26
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 27
The What and Why of
Visualization/Modeling
'Modeling' has two major components:
•
Gathering process knowledge and
•
Presenting process knowledge
Using SCOR, Supply Chains can be rapidly defined,
processes identified, and metrics set in a common and
consistent method across functions.
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 28
SCOR Supported Model Types
Business activity
Diagram Type
Description
Identify Supply
Chains
Definition Matrix Identify and Prioritize Supply
Chains
Managing supply
chains
Geographic map Standard view for supply chain
owners/managers (what is
sourced, stored and/or goes
where)
Managing supply
chain configurations
Thread diagram
Level 2 process decisions.
Replace, reposition and/or
eliminate processes
Managing processes Workflow
Level 3 and 4 process decisions.
Outline process disconnects,
missing information
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 29
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 30
Supply-Chain Definition
•
Supply Chains are the Totality of processes spanning
operations from supplier to end-customer, focused on
material, work, human, cash and information flow
•
We use a tool called the Supply Chain Definition
Matrix to define the supply-chains within an enterprise
•
The Supply Chain Definition (i/o Matrix) Matrix helps
determine the number and size of supply chains
•
Columns: Customers (Output)
•
Rows: Products (Input)
•
The intersection of each column and row – if the
goods or services flow to the customer – is a supply
chain
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 31
The Matrix
Group 1
Group 2
Customer A
Customer B
Customer C
Customer D
Group 1
Group 2
Customer A
Customer B
Customer C
Customer D
Business 1
Product 1
Product 2
Business 2
Product 3
Product 4
X
X
X
X
X
X
X
•
We now place the customer list as column headings
repeating until finished
•
And then the products list as row headings repeating until
finished
•
For each product that flows to a customer, we put an “X” in
the cell
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 32
Level 1
Level 2
Level 3
Level 4
Level 5
Scope
Configuration
Activity
Workflow
Transactions
Differentiates
Business
Differentiates
Complexity
Names Tasks
Sequences Steps Links
Transactions
Defines Scope:
The Basis for
Competitive
Performance
Targets are set
Differentiates
Capabilities:
Companies
implement their
operations
strategy based on
unique SC
configuration
Links, Metrics,
Tasks and
Practices:
Companies “fine
tune” their
operations
strategy
Job Details:
Defines practices
to achieve
competitive
advantage and to
adapt to changing
business
conditions
Details of
Automation:
Defines “process
gates” and
integration points/
requirements
Framework
Language
Framework
Language
Framework
Language
Industry or
Company
Specific
Language
Technology
Specific
Language
Stocked Product
S1
Source
Stocked Product
Supply-Chain
Source
Receive Product
S1.2
Receive Product
Standard SCOR definitions
Company/Industry definitions
EDI
EDI
XML
XML
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 33
Best Practices
Best practice: "
A current, structured, proven and repeatable
method for making a positive impact on desired operational
results
."
•
Current
Must not be emerging and can not be antiquated
•
Structured
Has clearly stated Goal, Scope, Process, and Procedure
•
Proven
Success has been demonstrated in a working
environment and can be linked to key metrics
•
Repeatable
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 34
P1 Plan Supply Chain
Metrics
Cash-to-Cash Cycle Time
Cost to Plan SC
Order Fulfillment Cycle
Time
Plan Cycle Time
Return on SC Fixed Assets
Return on Working Capital
Best Practices
Capability to run What-if simulations
Change in Demand signal instantaneously
“reconfigures” Production and Supply Plans
CPFR
On-line visibility of demand
Re-balancing on full-stream supply and
demand
Supply/Demand Processes are fully
integrated
S&OP
Tools support balanced decision making
VMI
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 35
Best Practices
– What does it take to improve?
SCOR contains over 200 best practices today
•
Do you need to implement all 200+ in your company?
•
Implement a best practice IF it makes sense for your specific
processes, business, or industry.
How to determine fit?
•
For each best practice
›
Determine risk
›
Determine return
•
Pin in the quadrant
Low Risk
High Risk
quick
wins
sponsor
issue
nice to have
consider
carefully
Hi
gh
Re
turn
Low
Return
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 36
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 37
Supply Chain Prioritization
•
We use a tool called the Supply Chain Prioritization
Matrix to order the supply-chains according to
relevance
•
Each supply chain can be ranked by a number of
features
•
We suggest:
›
size (revenue, volume, and margin),
›
complexity (# SKUs)
›
strategic importance
•
You can also look at them by
›
Cash Consumption
›
Risk
›
Volume variability
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 38
•
Each supply chain is given a rank in each
category
•
The total of the values gives the final overall
ranking
•
Weightings and other criteria may apply
Revenue
Gross
Margin %
# of SKUs
Unit
Volume
Strategic
Value
Rank
Business 1
3
2
2
2
2
11
Business 2
2
1
3
3
1
10
Business 3
1
3
1
1
3
9
Supply Chain Priority
1=low
3=high
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 39
•
We use a tool called the Supply Chain
Strategy Matrix to Identify priority strategic
features or attributes of supply-chains.
•
Each supply chain strategy is indicated by a
collection of ranked features:
Reliability
On time? Complete? Undamaged?
Responsiveness
From Customer Request to final acceptance
Flexibility
How long to scale up? How expensive to scale down?
Cost
Cost of Processes? Cost of Goods Sold?
Assets
Working Capital? Return on Investments?
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 40
•
We advocate using a simple ranking system for
industry comparison
•
Each rank corresponds to a specific percentile in
industry performance
•
We do not use averages or other statistical tests
•
Our key ranks:
Performance
Percentile Choices Interpretation
Superior
90
th
1
“Top 10” performer
Advantage
75
th
2
“Top Half” performer
Parity
50
th
2
“Half better/Half worse”
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 41
Supply-Chain
Strategy Matrix
Business
1
Business
2
Business
3
Ext
er
na
l
Reliability
S
Responsiveness
A
Flexibility
A
In
ter
na
l
Cost
P
Assets
P
•
Each unique
combination of ratings
defines Your Supply
Chain Strategy for the
channel
•
Think of the rating as
a desired state, NOT
where you want to
improve the most
Supply-Chain Strategy Matrix
S
A
A
P
P
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 42
The SCORcard
•
We use a tool called the
Supply Chain SCORcard™
to Identify performance
characteristics of
supply-chains.
•
Each SCORcard™ is built
from a subset of hundreds
of SCOR metrics.
•
For supply-chain
benchmarking we generally
use only Level 1, 2 and 3
metrics
•
The SCOR Manual provides
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 43
Supply Chain Balanced SCORcard
Standard Strategic (Level 1) Metrics
Attribute
Metric (Strategic)
Reliability
Perfect Order Fulfillment
Responsiveness
Order Fulfillment Cycle Time
Agility
Supply Chain Flexibility
Supply Chain Adaptability
†
Cost
Supply Chain Management Cost
Cost of Goods Sold
Assets
Cash-to-Cash Cycle Time
Return on Supply Chain Fixed Assets
Return on Working Capital
† upside and downside adaptability metrics
Cust
om
er
Int
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 44
SCORmark Benchmarking
–
Diagnoses the Areas Most
in Need of Improvement
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 45
Benchmark to Identify Process
Parity, Advantage, or Superiority
Attribute
Metric (level 1)
Company
Parity
Adv
Superior
Parity
Gap
Req
Gap
Reliability
Perfect Order Fulfillment
98%
92%
96%
98%
-6%
Responsiveness
Order Fulfillment Cycle Time
14 days
8 days
6 days
4 days
6 days
8 days
Flexibility
Ups. Supply Chain Flexibility
62 days
80 days
62 days
40 days
-18 days
Cost
Supply Chain Mgmt Cost
10.1%
10.8%
10.4%
10.2%
-0.7%
Assets
Cash-to-Cash Cycle Time
22 days
45 days
30 days
20 days
-23 days
Scoping Identifies one or more
targeted metrics for
improvement
Parity
Median of
Statistical Sample
Advantage Midpoint of Parity
and Superior
Superior
90
th
percentile of
population
Potential Improvement
Opportunity
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 46
The SCOR
®
framework
–
a cross-industry open standard
•
The five integrated processes provide a boundary-free view of the true
end-to-end Extended Supply Chain
•
Achieve Operations Excellence, Supply Chain Transformation, and
Continuous Innovation using Supply Chain Council frameworks &
resources
Supplier
Plan
Customer
Customer’s
Customer
Suppliers’
Supplier
Make
Source
Make
Deliver
Source
Make
Deliver
Deliver
Deliver
Source
Internal or External
Internal or External
Your Company
Source
Return
Return
Return
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 47
WRAP UP:
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 48
A
“
Game Plan
”
for Transformation
Why Should We Change?
•
Assess Current Operations – Set Objectives
•
Determine Market Benchmarks, Environment & Challenges
How Do We Change?
•
Create Strategy and “Vision” for the Future
•
Map “As Is” & “To Be” Business Processes & Systems
What is the Value of Changing?
•
Determine Critical Success Factors & “Windows of Opportunity”
•
Calculate Return on Investment
Getting Management Buy In & Investment
•
Present “Solution” Plan to Management
Getting Operations Buy In & Commitment
•
Pilot Implementation “Proof of Concept”… Rapid Results
Everyone Jumps on the Band Wagon
•
Deploy Transformation Plan Across the Enterprise
The World is Flat: Companies that leverage technology and the SCC’s
Resources to connect & collaborate will lead the 21
st
Century!
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 49
Supply Chain Council
Mexico & CENAM Chapter
© 2011 Supply Chain Council. ALL RIGHTS RESERVED. | SCOR Framework | Slide 50
Additional Benefits by Mexico & CENAM
Chapter
•
Establish & Professionalize the Practice of Supply Chain
Management in the Region, locally adapted to situations and
language
›
Models
›
Implementation Strategies
›
Training & Events
•
Participate in Best Practices Development Project and other SCC
Programs so regional input is included.
•
Host regional meetings for local networking and support.
•
Establish the Basis for competition in the Region.
›
KPI’s
›
Benchmarking
•
Establish the Best Practices in Business Management for the
Supply Chain area.
•
Membership and training fees will be adjusted for regional
economy.
Anticipated reduction of 25-40%
50