Spa & Salon Management

Full text


A brand new industry led initiative developed by professionals at The London School of Beauty & Make-up in association with the University of Derby Buxton.

Embark on a more dynamic and effective way of learning; enjoy the convenience of flexible home study alongside the career benefits of a recognised qualification.

Take the opportunity to improve your career prospects and invest in your future, without feeling overwhelmed by the commitment and financial pressures associated with full time education.

Certificate in


Developed by the London School of Beauty & Make-up in conjunction with the University of Derby Buxton; the Certificate in Spa and Salon Management is the first industry led qualification to offer flexible online learning, based on modules specifically designed to facilitate your career progression within the spa and salon industry.

The course provides the opportunity to improve your career prospects by developing your business competence, market awareness and staff management skills; without having to commit to a full time course.

With the current economic climate there has never been a more crucial time to develop your skills and assert yourself as an indispensable asset and with this qualification; doing so has never been easier. Developed alongside employers; this University accreditation is an essential asset to anyone seeking to advance their career within this fast paced and competitive industry.

The Qualification

The Certificate is an industry recognised and University accredited qualification worth 60 credits, which can be later contributed towards a further qualification, such as a Diploma or Degree.

Course Framework

Students will receive ongoing support from their personal tutor and unlimited access to online University learning material. The course will consist of the following modules:-

- Understanding the Spa, Salon and Beauty Industry - Business, Finance & Operations

- Sales, Marketing & People Skills

Each purposefully designed module represents a critical aspect of managerial responsibilities, catered specifically to the industry.

Each module is based on the following structure:

Seminars 10 Hours 5%

Work Based Learning 20 Hours 10%

Guided Independent Study 170 Hours 85%

Assessment Methods

Assessments are based at the end of each module, consisting of; - Short Essays

- Online time constrained exams - Research Assignments

Students will receive ongoing support during their assignment research from tutors as well as assessment feedback at the end of each module.

This qualification is an essential tool for anyone seeking to advance their career within this fast paced and competitive industry. Most significantly, this online method of learning offers the flexibility to pursue full time employment during your studies, without compromising your financial situation.


Personal Tutor

The course is largely based on guided, independent study; however, students are allocated a personal tutor for the duration of the course. The role of the personal tutor is to offer students guidance and support during their studies and throughout their assignments. Tutors are committed to returning any email query within 48 hours and students can access a weekly webinar discussion alongside peers, led by their tutor. Having a constant point of contact prevents learners from feeling overwhelmed, as any issue they encounter can be resolved with the help of their tutor.

Guest Lecturers

Resulting from our strong industry presence, the start of every module will feature a guest speaker, an accomplished industry expert who will discuss their career and share their experiences. Students will have the opportunity to ask questions and gain invaluable advice, whilst making industry connections.

Full access to Derby University Buxton Resources

As well as gaining exclusive access to these industry specialists, the Certificate is also taught through work based learning and full access to an extensive range of research material on the University of Derby Buxton database, where online resources will be available for research and assignment purposes.

The full benefits of being a Derby University Buxton Student

Full access to resources including eBooks and online academic journals, to assist students in their studies. As well as, eligibility to join the student union and register with the NUS to receive numerous discounts.


Throughout the course, learners will have the opportunity to attend and participate in online ‘webinars’. Webinars enable course discussion in a group with fellow students who can get involved through their online account at home. This innovative method of communicating enables students to receive professional advice and to have any queries, encountered during their research, answered by their personal tutor. This method of learning ensures that students feel supported throughout their studies, without the pressure and inconvenience of having to be physically present.

Support in finding work experience

Students are offered support in finding work experience, written references can be provided with referrals, however this is the extent to which the institute is involved in securing work experience, essentially students are responsible for securing a work or research opportunity. Generally, students of the University who present written referrals from a quality approved association such as the London School of Beauty & Make-up are welcomed by employers and so coordinating a work placement is easier.

Credits can be put towards further qualifications

A huge advantage of this course is that should students choose to continue their studies; the 60 credits attained through the Certificate can be put towards a further qualification such as a Diploma or Degree at a later date.


Alternatively, on course completion should graduates decide to focus on employment, then they are accredited with a highly regarded qualification.

Module Content

This introductory module offers a general background to the industry, incorporating the history of beauty alongside modern day developments; including the need for Government endorsed organisations and the role of leading brands within the market.

This general overview will provide students with a solid foundation, from which they can develop their

understanding as the course progresses. It also ensures all students are at a similar level of understanding before they embark on the more detailed elements in later modules. This will enable those who have no industry experience to be sufficiently informed, while allowing those experienced to build on their existing knowledge.

Topics Covered

 Background of the Spa and Salon industry  Business channels

 Service categories  Product categories  Overview of main brands  Industry organisations

 Roles, responsibilities and organisational structures

How will I learn?

Receiving constant support from their personal tutor, students will be set recommended reading and will follow a task sheet which will structure their learning; providing questions and facts to help focus their reading and work based research.

How will I be assessed? Formative assessment:

 Online self assessment Summative assessment:

 50% - 1500 word essay

 50% - Time constrained online exam

Module 1:


Module Content

This module focuses on a crucial aspect of any successful company. Students will gain an understanding of business strategies alongside elements of finance; and develop their level of business competence to the standard sought after by employers.

Teaching not only the fundamental skills to succeed, but furthermore, providing students with transferable skills, those which can be applied to any business and are therefore, highly sought after by all employers.

Topics Covered

Selection, negotiation and purchasing products Trading terms

Business models Profits and loss Budgets

Segmentation of sales income channels Health and safety

Legal, professional, licensing and insurance Disclaimers, contraindications

Space planning and requirements Planned preventative maintenance Calenderisation

Sales reports

Software, hardware and systems How will I learn?

Similarly to the other modules, students will be responsible for their learning, taking direction from their task sheet and guidance from their personal tutor. Students will build on the pre-requisite general understanding of

mathematics and develop their understanding through professional guest speakers, work based learning and access to an extensive range of research material.

Student support is offered throughout the course and is available at any point, so all of the resources are easily accessible to ensure that students feel supported and confident in their learning.

How will I be assessed? Formative:

 Contemporary case studies

 Online self assessment Summative:

 50% - Online time constrained exam


Module Content

The final module focuses on the interpersonal dimensions of a successful business, considering sales skills, marketing strategies and the importance of establishing a strong clientele. Students will cover content ranging from good staff management, to business awareness and promotion

Working in such a competitive industry often means that a sustainable and successful business is dependent on the strength of its marketing and promotion. Students will learn how to really identify their target audience and discover the various channels of marketing and advertising available to them; alongside the most viable channels based on cost and their target audience. Students will be taught how to devise more attractive offers at a local and national level as well as through the media; learning how to differentiate between long and short term marketing plans and strategic calenderisation of the business year.

Despite the importance of having strong finance and business skills; the time, energy and resources invested into your company would be redundant if your workforce failed to deliver a professional service to ensure that clients returned. Consequently, clientele etiquette and strong staff management are essential interpersonal skills that students will further acquire during this module.

Topics Covered Sales and Marketing

Marketing calendars PR and advertising

Online, web and social media Customer relationship management Printed collateral

Visual merchandising

Promotions andgift with purchase Local marketing


HR, Staff Welfare & People Skills

Terminology and processes

Team development and motivation Customer service

Customer service journey Salon and spa etiquette Front of house

How will I learn?

Emphasis will be placed on independent home study while receiving constant support from various sources, most predominantly from the student’s personal tutor. Students will receive strong direction through their task sheets and have the opportunity to discuss any issues or queries encountered, during online webinars.

How will I be assessed? Formative:

 Online self assessment Summative:

 50% - Outline report evaluating the marketing needs of a specified business


Course Start Date

Course Commencement: 23rd September 2013

Tuition Fees 2013/14

Tuition Fees: £4,800.00 (Inc VAT)

This all inclusive price, places the Certificate in Spa and Salon Management as the most professionally driven and competitively priced course on the market; with payment plans available, the course is built to work around you.

Can I apply for a student loan to cover the cost of tuition fees? -

Students can apply for funding, which may completely cover or contribute to course costs. Eligibility will be

determined on a case by case basis. For further information, please contact our admissions team on 020 7776 9767, or visit the funding information website directly at

Payment Plans

Payment plans are also available, breaking up course cost into three parts, with an instalment at the start of each module:

Initial Deposit: £960.00

Three equal instalments: £1,344.00

Please contact our admissions team on 020 7776 9767 for further information on your payment plan options.

Course entry requirements

While having an existing industry based qualification is not essential, prospective students are required to have secured one of the following:

- 5 GSCEs A*-C (including English & Maths) - NVQ Level 3


All candidates who satisfy one of these requirements will then be invited to attend an interview with one of our academic team, to answer any queries.

This application form can be completed and submitted to – The London School of Beauty & Make-up

18-19 Long Lane London


Alternatively, a completed application can be emailed to:

Unable to apply online? Speak to our friendly admissions team who are waiting to help you: 020 7776 9767

Course Title: Course Start Date: Title Mr/Miss/Mrs: First Name: Last Name: Contact Information: Permanent Address: Town: County: Post Code: Country: Tel Number Home : Mobile: Next of Kin Name: Number: Email Address: // //


Date of Birth: First Language: Nationality: Ethnicity:

Have you been a resident in the UK for the last three years other than for educational purposes – Yes/No: If NO, please enter your date of entry to the UK:

From which country?

Do you have any children in your care? Are you currently employed?


I wish to pay by: Cheque Bank Draft Debit Card Credit Card Cash I enclose a Deposit/Full Course Fee (delete as necessary) of £ (standard deposit is 20% of ‘TOTAL’, or 50% if you require a study visa)

Please make you cheque/bank draft payable to The London School of Beauty & Make-up. Bank transfers to: HSBC, PO BOX 1EZ, 196 Oxford Street, London W1D 1NT, Account No. 22310287, Sort Code 40-05-16, IBAN: GB54 MIDL 4005 1622 3102 87, BIC/SWIFT: MIDLGB2107E

Please charge my: Mastercard Visa Amex JCB Maestro/Delta/Solo Card Issue No.

Card Charge No.

Card Expiry Date / Valid From /

Last 3 digits of security code from the signature strip on the back of the card With the amount of £ Name on Card:

Cardholder’s Address:

Cardholder’s Signature: Date:

If you would like to authorise us to take the remaining balance from this same card on the due date, please sign and date below. Cardholder’s signature: Date: // // // // // // // //



Please note any disabilities or medical conditions

Learning Requirements

Please note any relevant learning requirements:

Education to date

Qualifications Achieved Please note all subjects taken

School/Institute Town/City Start Date End Date Full/Part Time

Subject Title of Qualification


Qualifications Pending

Please note any qualifications which are in the process of being completed.

Work Experience

Please note any relevant work experience and its duration.

Employer Job Title From Until Role/Responsibilities

Further Information

Please note any additional information about yourself, such as your reason for joining the course and your future career prospects.

How did you hear about the Certificate in Spa & Salon Management?


Criminal convictions

Please note details of any convictions, including dates of conviction.


Pease tick the following boxes in agreement to the statements made;

I confirm that all details and assertions made on this application form are accurate and no information requested has been omitted.

I consent to full compliance with the University of Derby Buxton’s General Student Regulations and I give full permission to the University of Derby Buxton alongside the London School of Beauty & Make-up to have full use of my data for administrative purposes as necessary (in accordance with the Data Protection Act 1998). I understand that failure to compliance with the requirements stated entitle the University of Derby Buxton alongside the London School of Beauty & Make-up to invalidate my application and I will have no action against either institute.



// //



Related subjects :