Area: Research
FY 2011/2012 Program Goal Unit Goal Area Goal (Check Appropriate Box) College wide Goal
1.
Collaborate with the Bond Staff and the Technology Consultants in all aspects of technology with the new buildings and
campuses. Goal 1 – F; Goal IV - F
2.
Perform all major Network, Datatel, VoIP and Web upgrades to keep up with the technology changes and to add additional
functionality and features Goal 1 – C; Goal IV - E
3. Ensure employee success by providing support with data and research Goal 1- C; Goal IV - A 4. Promote technology training and new technologies Goal 1 – C; Goal IV - E
Goal
# Obj # Objectives Responsible Unit/Area
1. 1.1.
Assist with a smooth transition of technology to the new Classroom building and provide support with the planning, build out and implementation of the new NOC (Network Operation Center)
Bond, Sexton Consulting & ITIR
1.2.
Establish and apply standards for all new technology (computers, infrastructure and media) in the new buildings and the East and West valley campuses
Sexton Consulting, ITIR & Ed Tech
1.3. Incorporate redundancy, disaster recovery, green technology and protect the “virtual plant”
Sexton Consulting, Bond & ITIR
1.4.
Ensure that all standard technologies such as wireless, emergency response, security cameras, etc. are incorporated into the new buildings.
Sexton Consulting, Bond & ITIR
2. 2.1.
Implement Call Manager Upgrade, Microsoft Communications Server upgrade, implement Mediation Server, upgrade to Windows 2008R2, upgrade email servers to Exchange 2010 and complete deployment of Office 2010
and Windows 7 ITIR
2.2. Upgrade the webserver to SharePoint 2010 and update all the webpages and the pages on the portal ITIR 2.3. Upgrade Informer to the latest version; keep up with all Datatel patches and encourage users adopt web UI ITIR
2.4. Look into the feasibility of a Single Sign On Solution for both the Student and all employee accounts ITIR & Student Services 3. 3.1. Implement all new mandatory changes in MIS ITIR & Datatel Users
3.2. Facilitate the adoption of the new features from Datatel ITIR & Datatel users 3.3. Assist with special needs of various divisions – special programs, surveys, etc. ITIR & End users 3.4. Add new functions to the research page ITIR & End Users 4.1. Develop a series of Blackboard trainings including the user groups. ITIR & End Users 4. 4.2. Convert manual printed forms to electronic forms and develop workflow processes ITIR & End Users
4.4. Implement video as a way of providing support & training, including CCCConfer. ITIR 4.5. Promote external repositories such as Cal-Pass Smart Tool, EMS, ARCC, IPEDS, etc.
ITIR & ACC & End User Committee
4.6. Empower users with data and information; Train more users on query tools.
ITIR & ACC & End User Committee
4.7. Implement new technologies such as eSars, Kiosks, iPads and others ITIR & End Users
Obj # Action
Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area
1.1. 1.1.1. Provide a listing of all the equipment (servers, HOP, etc.) and the transition guidelines and timelines ITIR/Consultant 1.1.2. Assist with the planning and implementation of the new Network Operations Center ITIR/Bond/Consultant 1.2 1.2.1 Work with the users, Sexton Consulting group and Ed Tech Committee to provide standards ITIR/Bond/Consultant 1.2.2 Perform needs analysis for all technological needs for the new bond projects ITIR/Bond/Consultant 1.3 1.3.1. Work with the consultants to incorporate redundancy and green technology in the new buildings Sexton Consulting, Bond &
ITIR
1.3.2 Research, provide documentation and cost analysis on hardware and software relating to disaster recovery Sexton Consulting, Bond & ITIR
1.4 1.4.1 Create and update the technical standards Sexton Consulting, Bond & ITIR
1.4.2 Ensure that standard technologies are available in all new buildings and campuses Sexton Consulting, Bond & ITIR
2.1 2.1.1 Implement all major server upgrades to become current ITIR 2.1.2 Complete deployment of all PC related software such as Windows 7 and Office 2010 ITIR 2.2 2.2.1 Test the Sharepoint 2010 on the test server and implement it over Summer 2011 ITIR 2.2.2 Collaborate with end users to update the web and portal pages ITIR 2.3 2.3.1 Keep all Datatel patches and related query tool upgrades updated ITIR ITIR
Obj # Action
Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area
2.4 2.4.1 Request funds for the Unified sign on solution ITIR & Student Services 2.4.2 Look at share-ware or free software to accomplish unified sign on ITIR & Student Services 3.1 3.1.1 Keep current on all new MIS changes ITIR & Datatel Users
3.1.2 Work with the Chancellor’s Office, Datatel and End Users to implement the MIS changes ITIR & Datatel Users 3.2 3.2.1 Provide training for end users on how to look for changes and upgrades in Datatel modules ITIR & Datatel Users 3.2.2 Assist the end users in implementing the changes and adding functionalities/features ITIR & Datatel Users 3.3 3.3.1 Do a needs analysis of other areas’ technical needs ITIR & End Users
3.3.2 Assist users in accomplishing their special needs ITIR & End Users 3.4 3.4.1 Look at other institutions and ask end users on their needs for new functions on research page ITIR & End Users 3.4.2 Implement desired new functions to the research web page ITIR & End Users 4.1 4.1.1 Provide new, improved more frequent Bb training sessions ITIR & End Users
4.1.2 Facilitate user groups ITIR & End Users
4.2 4.2.1 Assist users to automate manual process ITIR & End Users 4.2.2 Covert manual forms to electronic forms ITIR & End Users
Obj # Action
Plan # Action Plan (What specific steps will you take to implement your goals and objectives) Responsible Unit/Area
4.3.2 Provide open labs in the evenings ITIR
4.4 4.4.1 Promote CCCConfer ITIR
4.4.2 Provide video as a way of additional support and training ITIR 4.5 4.5.1 Provide training sessions on external and internal repositories
ITIR & ACC & End User Committee
4.5.2 Assist users one on one on external/internal repository that is specific to their area
ITIR & ACC & End User Committee
4.6 4.6.1 Provide query training every month (Informer)
ITIR & ACC & End User Committee
4.6.2 Promote the use of existing standard queries
ITIR & ACC & End User Committee
4.7 4.7.1 Implement technologies that are requested by the end users if the funding allows ITIR & End Users 4.7.2 Provide information on new technologies ITIR & End Users
Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL - PLEASE COMPLETE (insert add’l cells as needed) 1. Why should this goal be done? To maintain technology standards and to provide on-going support
Will this goal benefit other areas of the college? If so, how? Yes; Assist with new technology for all areas of campus
Will this goal impact or require accommodations from other areas? If so, how? Yes, all areas with new bond projects will be affected Does this goal fulfill a legal or accreditation mandate? If so, how? Fulfills the requirements of the Bond
Does this goal address a safety issue? If so, how? No
Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL - PLEASE COMPLETE (insert add’l cells as needed)
Will this goal impact or require accommodations from other areas? If so, how? Yes; During upgrades we need collaboration and cooperation from end users
Does this goal fulfill a legal or accreditation mandate? If so, how? Yes in some areas; Financial Aid and MIS are mandated Does this goal address a safety issue? If so, how? No
3. Why should this goal be done? To provide support with data and research
Will this goal benefit other areas of the college? If so, how? Yes; Data and information is needed by all areas of the college Will this goal impact or require accommodations from other areas? If so, how? End–user time, specifications and testing Does this goal fulfill a legal or accreditation mandate? If so, how? No
Does this goal address a safety issue? If so, how? No
4. Why should this goal be done? To provide technical support
Will this goal benefit other areas of the college? If so, how? Yes; All users will be self-sufficient technically
Will this goal impact or require accommodations from other areas? If so, how? Time and practice from the end user Does this goal fulfill a legal or accreditation mandate? If so, how? No
Does this goal address a safety issue? If so, how? No
Goal # BACKGROUND/JUSTIFICATION FOR EACH GOAL – PLEASE COMPLETE (insert add’l cells as needed) 1. Why should this goal be
done? Operations Equipment Facilities TOTAL
Will this goal benefit other areas of the college? If so, how?
On-going
maintenance costs
All costs associated with NOC - HP Upgrade; Email archiving
appliance; New Blade; New 7K router; Off-site DR; KVM; 2- 5K switches
Bond App. $250,000
Will this goal impact or require accommodations from other areas? If so, how?
See above
Does this goal fulfill a legal or accreditation mandate? If so, how?
See above
$
Does this goal address a
safety issue? If so, how? See above
$
2 Why should this goal be
done? Operations Equipment Facilities TOTAL
Will this goal benefit other areas of the college? If so, how?
On-going
maintenance costs
Severs for VOIP and datatel upgrade; Porting Cost for datatel and Cost of SQL (if we are moving to SQL)
App. $ 130,000 + $20,000
Will this goal impact or require accommodations from other areas? If so, how?
See above
$
Does this goal fulfill a legal or accreditation mandate? If so, how?
See above
$
Does this goal address a
safety issue? If so, how? See above
$
3 Why should this goal be
done? Operations Equipment Facilities TOTAL
Will this goal benefit other areas of the college? If so, how?
On-going
maintenance costs
Hardware for data ware housing and software costs for dashboards, query tools and ODS
App. $ 80,000
Will this goal impact or require accommodations from other areas? If so, how?
See above
$
Does this goal fulfill a legal or accreditation mandate? If so, how?
See above
Does this goal address a
safety issue? If so, how? See above
$
4 Why should this goal be
done? Operations Equipment Facilities TOTAL
Will this goal benefit other areas of the college? If so, how?
On-going
maintenance costs
Cost of new technology – IPADs, eSars App. $ 20,000 + $15,000
Will this goal impact or require accommodations from other areas? If so, how?
See above
$
Does this goal fulfill a legal or accreditation mandate? If so, how?
See above
$
Does this goal address a
safety issue? If so, how? See above
$
TOTAL REQUESTS $
Assessment (how will you measure the “success” of your goal) and Indicators (the specific information that will be collected)
Goal #
Who is Responsible?
Assessment Interval (When will you
measure?)
Method of Assessment (How will you measure?)
Target Result (What will change and by
how much?)
Indicator (What are you measuring?)
1. End-users/ITIR After each building is
done Survey the end users
New technology in each new building
User satisfaction
2. ITIR After each upgrade is completed
Successful upgrade implementation of each
application
Users get additional functionality and features COD is up to date in technology
All functions working
3. ITIR and End Users After each major
request is made Evaluate the success of the project
Successful completion of the project
User satisfaction 4. ITIR and End Users Semester Surveys – Tech Institute & FLEX User satisfaction
