c6500 allsol

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bizhub PRO C6500 - ALL ACTIVE SOLUTIONS

August 2011

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

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This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized

service representatives. Konica Minolta recommends that all service be performed by an authorized service

representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative

regarding the information, opinion, advice or content of this document.

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ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF

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DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR

PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

This document contains information that was exported directly from Konica Minolta's SSD

Support knowledge base. Some solutions may contain hyperlink references which originally

contained links to graphic or text files. If you wish to view these files, you must access the

solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

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Solution ID TAUS1001438EN* Solution Usage 2

Description

Abnormal grinding noiseand J-32xx jam codes may be indicated.

Solution

CAUSE: Teeth on Fusing Drive Gear /F (20T/28T) are breaking. Fixing Drive Gear /O (26T) is installed backwards.

SOLUTION: Replace Fusing Drive Gear /F (p/n A03U 8086 00) and Fixing Drive Gear /O (p/n A03U 8095 00) ensuring that both gears are installed correctly. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS0701937EN* Solution Usage

Description

LS-501/502, abnormal noise.

Solution

CAUSE: If the clip ring keeps rotating while touching the outer rim of the bearing, the clip wears and detaches from the roller shaft. The bearing then becomes loose and the roller shaft is damaged. If this happens, abnormal noise may occur from the bearing. Additionally, the roller shaft becomes damaged further if the tension of the belt that transfers drive to the roller is excessive.

A Bearing B Clip ring C Roller D Belt

SOLUTION: Replace the roller with the modified roller (p/n 15AV46040 is the original style and p/n 15AV46041 is the modified). Notes :

1. The modified roller is more durable and the ring has been changed from a clip to e-clip to prevent detachment. Therefore, after replacing the roller with the modified one, use the recommended e-clip (p/n 00Z670606). It is not possible to fit the original clip ring on the modified roller.

2. CAUTION : When installing the belt ( D ), be careful not to adjust the tension in excess, so that it does not exceed the tension spring load. Otherwise, bearing damage may reoccur.

SPECIAL NOTE : Solution contribution by KMBT (Japan).

Description

FS-503, abnormal continuous noise when attempting to staple.

Solution

CAUSE: Stapler continues to cycle. The staple cartridge is worn or damaged and is unable to feed staples.

SOLUTION: Replace the staple cartridge (p/n 15AA43560).

SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Description

Abnormal noise may occur after replacing toner.

Solution

CAUSE: Problem with the Holding Main Body assemblyin the Toner Supply section.

SOLUTION: Component parts of the Holding Main Body assembly (p/n 65AA R762 00) have been added/changed to prevent the abnormal noise. Guide Collar (Non-Supply part) has been added.

Shape of the Toner supply Holding Main body (Non-Supply part) has been changed.

Due to the modifications, the part number for the Holding Main Body assembly has changed (p/n 65AA -358 1). SPECIAL NOTE : Solution contribution by KMBT (Japan)

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Description

C-2220error code.

Solution

PROBABLE CAUSES:

1. Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn OK manually.

Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed. Note : See attached document for parts reference. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

2. Failed Printer Control Unit (PRCB).

Replace the Printer Control Unit (p/n A03U R7B5 00).

SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD and Marion Deas, SERVICE TECHNOLOGIES/Atlanta, GA

Description

SD-501, C-7777 (C7777)code.

Solution

When bundle press cable is unwrapped

CAUSE:The left and/or right sway springs (p/n 15AN 5029 1E - left and p/n 15AN 5030 1E - right) have failed.

SOLUTION: Replace the damaged spring(s) andrewrap the bundle press cables. The Bundle Press will need to be removed for service. Documentation for Bundle press removal and Bundle Press Wire installationis attached.

Note :To view the attached documents, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at the following URL;

http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .

When making booklets

CAUSE: Failed drive motor (p/n 15AN 7718 0) and drive gear (p/n 129U 8004 2).

SOLUTION: Replace drive motor and gear.

SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD

Description

RU-504, INSTALLATION WARNING . At installation, the 5V DCsupply to theMFP is lost, rendering the machine inoperable.

Solution

CAUSE: The RU-504 has been changed for future model support. Included in this change is an extra connector. WARNING : If a peripheral is connected to this connector it will severely damage the bizhub PRO C6500 .

SOLUTION: When installing a peripheral on an RU-504 connected to a bizhub PRO C6500/P, be certain that the correct connector is used (use only the REAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection.

Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

FS-503, non-stapled 11x17 paper is bending or creasing.

Solution

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SOLUTION: Repair or replace the SD7 mounting plate (p\n 15AA42940). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Description

SD-501 Bundle Press motor (M23) replacement procedure.

Solution

The attached documents provide detailed instruction on replacing the bundle press motor (p/n 120H 8001 2).

IMPORTANT : The bundle press will need to be removed to perform this procedure. Documentation is attached for this procedure as well.

Note :To view the attached documents, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at the following URL;

http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Description

PF-601, Lock screw in the paper feed unit separates into two pieces.

Solution

CAUSE:Lock screw needs to be strengthened to withstand normal use.

SOLUTION: The lock screw design has been changed. See attached Parts Modification document for details.To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html .

Description

FD-501, is the folding/conveyance section available as a complete assembly?

Solution

The folding/conveyance section is not available as a complete assembly. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Description

SD-501, after the Trimmer frame reinforcement kit was installed, over a period of time, the paper adjustment unit roller guidesbecomedamaged.

Solution

CAUSE: By applying the countermeasure against the frame damage, load added during trimming operation is concentrated on the roller guides, causing fatigue breakage.

Roller Guide position

Countermeasure parts (t = 3.2mm)

SOLUTION: The roller guide plate thickness is increased from t = 2.0mm to t = 3.2mm.

Countermeasure parts will be provided. Please install the countermeasure parts on the next service visit of each machine andrefer to the attached replacement procedure. To view thedocument, Microsoft® Excel® or Excel® Viewer must be installed. Excel® Viewer 2003 (9.9MB) can be obtained free from Microsoft® at the following URL;

http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . TheSD-501 units that require this roller guide modification.

Units that have been installed with the frame breakage countermeasure parts SD-501 frame breakage countermeasure production units

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* Serial number cut-in: 15AQ02421 , 15AQ02423 through 15AQ02703 (282 units) *Yellow sticker is attached before the Lot No. of the paper adjustment unit Notes :

1.The paper adjusting units that are currently shipped as spareparts havethe frame reinforcement and roller guide breakage prevention measures applied. 2. Countermeasure applied in production and identification mark begin withserial number 15AQ03109.

SD-501 outer box -Black sticker is attached on the S/No label.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Description

The Trimmer frame may break under certain conditions. This is most likely to occur when a large amount of trimming is done AND the number of sheets to be trimmed is relatively small (less than 40 sheets or so).

Solution

CAUSE: When a small number of sheets are trimmed, the bundle press pressure can exceed the design value, creating a heavier-than-expected stress on the frame. When this happens repeatedly, metal fatigue occurs, resulting in fractured frame parts.

SOLUTION: The thickness of the frame metal was changed during production, resulting in greater inherent strength, and a spring was added to reduce the bundle press pressure when trimming a small number of sheets. A reinforcement kit is available to strengthen earlier trimmers by adding the spring and bracing the frame. Please see attached Bulletin Number 6361 for more details and installation instructions. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

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Description

Unable to scan to E-mail using a Microsoft® Exchange Server 2007.

Solution

CAUSE:The Microsoft® Exchange Server is not set up correctly.

SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft® Exchange Server 2007. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only for use by an experienced Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on E-mail flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at Konica Minolta and several customer environments.

SPECIAL NOTE : Solution contribution byIan Lynch/Mark D'Attilio, Production Print/SSD and Jim DiSarro/Jim Behrends, Workgroup/SSD

Description

Unable to select Tray 4 of the LU-202 in the print driver or Command WorkStation™ with a platen installed.

Solution

CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selected when printing.

SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso &

IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files.

IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have all been incorporated with version 1.0a.

Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updated with the required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patches that may have been released.

Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

Description

Unable to print cover page with booklet when cover page is a different paper weight than document. A message of "Please load designated Paper in Tray #x. To check details, touch [Detail Check]" is indicated.

Solution

CAUSE: Function is not compatible with IC-303 system code.

SOLUTION: IC-303 system software, version 1.1isavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

With this new version of system code and driver, there is no selection for paper weight for thecover page tray. This selection is not needed, just simply set the paper tray on the engine to the desired paper weight.

Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45067363).

To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts.

Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.

IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1.

Although, as with any reload of system software, perform the Fiery® System Updates to ensure that the base OS (Microsoft® Windows XP) is updated withthe requiredperformance and security patches.

Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system code.

Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information.

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http://www.adobe.com/products/acrobat/readstep2.html .

Description

Slow Printing pauses; between sets when duplexing is selected.

Solution

CAUSE:System Codebug.

SOLUTION: Please install 1-SXXG9 patch on the IC-303.Thepatch is available for download viathe Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com .

2. Select the "Service" link located on the top of the page. 3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.

4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 6. Search on "IC-303" in the [Find Downloads:] box.

7. Locate under System Code.

Note :Please reference Release Notes documentationprior to installation.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Description

The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.

Solution

CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500.

SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If the controller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited number of peripherals that are only available on the "Entry" system.

Notes :

1.Please see attached configuration sheets for the applicable model.

2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Description

When printing a calibration page from ColorWise™ Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller that indicates the job was sent.

Solution

PROBABLE CAUSES:

1. There is a mismatch between the default paper media settings on thecontroller and the paper drawer settings on the engine.

TheFiery® controllersare configured with adefault paper setting of color specific, white, 81-105gm2. If the paper drawer of theengine is not set to these same settings, the job will not print until the drawer is configured to match these settings. There will not be an indication on thecontroller panel and the job will also not show up in the job list on the engine. The only place that the problem can be observed from is Command WorkStation™.

To have all jobs print, based on the drawer settings by default, enter thecontroller "Launch Configure" through a web browser and edit the PS settings for paper type "PDL => PS". Paper weight should be set to "Printers Default".

Note :When printing aconfiguration page from the controller, the paper weight will show as "0" for this setting.

2. Incorrect DIP switch setting. Image stabilization control has been disabled on the mainbody(DIP switch 24-2 set to1). Enable image stabilization by setting dipswitch 24-2 to 0 . Toenable image stabilization perform the following:

a. Enter Service mode. b. Select System Setting. c. Select Software SW Setting. d. Set DIPSW 24-2=0. e. Exit Service mode.

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Description

Unable to Z-fold the 11x17 or 8.5x14 pages from within mixed media document (8.5x11 and 11x17 or 8.5x11S and 8.5x14).

Solution

SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill sooon be availablefrom the Konica Minolta Parts department.

To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes :

1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles.

IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1.

Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation™ and then configured as needed for printing.

3. The printing of mixed media Microsoft® Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure that thedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document that consists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft® Word to8.5x11 (not Letter) and 11x17 (not Tabloid).

Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation™, be sure to NOT designatethe "Paper Size" of each page range, simply leaveit as "Document Setting".

Description

Unable to disable the Job Offset of individual print jobs to the FS-503.

Solution

The Offset setting is located in the Fiery® Server Setup => PDL => PS => Offset Jobs (ON/OFF). As with any other setting with server setupthe controllerwill need to berebooted after making the change.

Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill sooon be availablefrom the Konica Minolta Parts department.

Please refer to the attacheddocumentation for additional information.

To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

Scan to E-mail is not working after upgrading to version 1.1a.

Solution

CAUSE: System Code bug.

SOLUTION:Install 1-YM6LY patch for the IC-303, IC-305or the IC-408. The patch is available for download via the Konica Minolta Download Selector. 1. Login in via www.mykonicaminolta.com .

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3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.

4. Select the "Continue on to the SSD Home Page" link located in the middle of the page. 5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.

SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Freddie Burnham, Production Print/SSD

Description

Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+). Most noticeable when using a NearStar® application.

Solution

When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lock up".

The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using. Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings:

Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

For the bizhub 200/250/350/222/282/362 follow these steps: Utility a Printer Settings a PDL Set

For the bizhubPRO 950 and 1050efollow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used) Options are:

Auto PCL PS TIFF

For the bizhubPRO1051 and 1200follow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used) Options are: Auto PCL PS TIFF PPML

Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript). SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD

Description

Main body is locking up after performing any scanning functions. E-mail

FTP SMB

Solution

CAUSE:It has been determined thatthe IC-408 Fiery® patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery® auto update.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date.

Note : IC-303 & IC-305 are not affected by this.

SOLUTION:Print a Fiery® configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery® system software needs to be reloaded.

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Description

IC-408 powers down after booting.

Solution

CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher is loaded but unsupported PRO series finisher is installed

SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PRO series finishers are not supported when using the Fiery® IC-408.

Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Description

Unable to print onto custom size paper; 10x15, 8.5x13, 8x10, 7.25x10.5, 12.6x18.

Solution

CAUSE: Alimitationwithversion 1.02system codefor theIC-303.

SOLUTION:A special patch (1-TEN02) is available for the IC-303 system version 1.02 that corrects this issue. Please refer to attached Release Notes. This patch provides support between the IC-303 and the bizhub PRO C6500 for printing the following custom sizes: 10x15 (254 x 381mm), 8.5x13 (216 x 330mm), 8x10.5 (203 x 267mm), 7.25x10.5 (184 x 267mm), 12.6x18 (320 x 457mm)

Notes :

1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft® Office Word. 2.This correction has been incorporated with the 1.1 systemcode releaseforIC-303 and IC-305.

3. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

4. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html

Description

Print jobs are automatically deleted when a paper mismatch occurs.

Solution

CAUSE: The Fiery® controller default settingautomatically deletes the print job when a paper mismatch occurs.

SOLUTION: In Fiery® server set up, set Enable Cancel on Mismatch to NO. To set the Enable Cancel on Mismatch setting, perform the following: 1. Connect to the Fiery® using a web browser.

2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab.

5. Enter the Fiery® password. The default password is 'Fiery.1'. 6. Select Server.

7. Select Jobs.

8. Under Job mismatch, uncheck the Enable Mismatch Action check box. 9. Click Apply.

10. Click Reboot.

SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD

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Unable to insert simplex tabs into duplex print job using the IC-408 controller.

Solution

CAUSE: Alimitationwith theIC-408 system code version 1.0system code.

SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue.

In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion.

Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation™,verify that it is version 4.5.1.20 or above.

The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Description

Service Calibrator Is Currently Used By Operator error message when calibratingwith an ES-1000 densitometer.

Solution

CAUSE: Corrupt system software.

SOLUTION: Install attached patch file 1-16MNVI. If the patch does not resolve the issue, please reinstall the latest Fiery® system software. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Gary Scimeca/Ian Lynch, Production Print/SSD

Description

Printing appears to be very slow and the controller has high disk and CPU activity.

Solution

CAUSE: Secure Eraseis enabled.

SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. This requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller.

Secure Erase is required in government or other environments that handle sensitive orconfidential material. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Description

Unable to scan to E-Mail.

Solution

CAUSE: E-Mail function is prohibited.

SOLUTION: To enable E-Mail, perform the following: 1. Select Utility\Counter.

2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the E-Mail tab. 7. Exit the Administrator mode.

SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD

Description

Cannot disable or configure the USB Media Auto Print option on the IC-303. The feature is enabled by default.

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CAUSE: This is a bug with version 1.0, 1.01and 1.02 system code. There is no option available in setup to configure this feature.

SOLUTION: Currently there is no workaround for this issue. All files on a USB drive will attempt to print when plugged into the controller. This is a known issue and will be corrected in the next system code release for the IC-303.

SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Description

Unable to print more than 2 sets of a booklet print job when pulling cover page from PI tray.

Theprinter will sucessfully print two sets, then stop witha "Print data receiving"message andthe data lightblinking.

Tocontinue printing,the Stop button must be pressed, then press "continue". Again,only two setswill print and the same message will be indicated.

Solution

CAUSE: Abugwith the earlier version IC-303 system code installed.

SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue.

In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Please refer to the attachedbulletins 5898 and 5945for information on both upgrades.

IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporate significant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Description

After installing the FACI kit on the IC-303. The outputis limited to4-bit color.

Solution

A patch to correct this problem on the IC-303 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The patch is dated 11-2-2007 and the file name is 1-U4UJX.zip.

The release notes are dated 11-6-2007 and the file name is 1-U4UJX_relnotes.doc. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD

Description

Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery® X3eTY2 (IC-408) PostScript driver. "Load 8.5x11 paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation®.

Solution

CAUSE: Bug with theIC-408 system code and print driver.

SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-software Ver1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657).

Please refer to the attached IC-408 Service Manual for information on install procedure. Notes :

2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated.

3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1 system code.

4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD. 5. Please refer to the attachedRelease Notesfor additional information.

6. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

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Description

Communication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operation panel. The controller button on theLCD will become "grayed out" andthe controller must berestarted.

Solution

CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List (Held and Printed jobs) from the MFP's LCD panel.

SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Notes :

1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 at system code version 1.1 prior to installing this patch.

2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

Unable to print or scan. A "Please confirm authentication setting of administrator setting or controller" error message is displayed on the operation panel.

Solution

CAUSE: Allow printing from is set to Authorized Users on the Fiery®.

SOLUTION: Set Allow printing from to All Users. To set Allow printing from to All Users, please perform the following: 1. Browse into the Fiery®.

2. Launch Fiery® configure.

3. Check the Allow users to print without authentication check box.

4. Reboot the Fiery® for the setting to take effect.

SPECIAL NOTE : Solution contribution by Ed Bellone and Cesar Jimenez, Production Print/SSD

Description

"Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter Machine Manager Setting a Account Track Setting.

Note : Please see attachment for message. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution

CAUSE: Account Authentication or Account Name Input is turned OFF on the engine. (Account Track and User Authentication)

SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to turn the engine OFF when this feature is enabled.) How to enable Account Track

Enable Account Track on the engine using its control panel. 1. Utility/Counter.

2. Administrator Setting. 3. User Authentication. 4. General Setting. 5. User Authentication. 6. User Authentication = OFF 7. Account Track = ON 8. Account Name = OFF

9. Account Distribution Number = 1000 10. Account Track.

11. Copier/printer = USE

12. Scanner = USE m. OK, Close, Close, Close.

How to enable Account Track (bizhub PRO1050/1050e) 1. Utility/Counter.

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3. User Auth./Volume Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Section Authentication: ON Section Name Input: ON User/ Section Auth. Connect: ON Section Distribute Number: 1000 6. Select OK.

Note : Please see attached photo for reference.

How to enable Account Track ( bizhub PRO 950) 1. Utility/Counter.

2.Administrator Setting. 3. User Auth./Account Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Account Authentication: ON AccountName Input: ON AccountDistribute Number: 1000 6. Select OK.

Note : Please see attached photo for reference.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Description

When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displays the Fiery® logo.

Solution

CAUSE: The FACI option is enabled on the IC-303.

SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables the front panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse are required items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to the installation program.

Description

Unable to insert simplex tabs into duplex print job.

Solution

CAUSE:Alimitationwith the earlier version IC-303 system code installed.

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Description

FS-503, unable to output 13x19 print jobs to the stapler main tray.

Solution

CAUSE:Alimitationwith the earlier version IC-303 system code installed.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Description

The LU-202 Large Capacity Tray is not listed as an installable option.

Solution

CAUSE: System code update required.

SOLUTION:The LU-202 isa supported option configuration with Fiery® system code version 1.02 and higher installed on the IC-303.

Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Description

How to enable Remote Desktop.

Solution

To enable Remote Desktop on the Fiery®, perform the following: 1. Access the Fiery® Configuration:

a. Browse to the Fiery® TCP/IP address. b. Select WebTools.

c. Select Configure. d. Select Launch Configure.

e. Log in using the administrator password.

f. Open Command WorkStation™ and log in as the administrator. g. From the top toolbar select Server.

h. Select Setup or Configure (depends on version of Command WorkStation™).

2. In the Fiery® Configuration menu, expand the Server section, Select General then check the option for Enable Remote Desktop. Note : Please see attached Enable Remote Desktop photo for a visual reference of the setting selection in the Fiery® Configuration. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

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Description

Unable to print to signature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery® S450 (IC-303) PostScript driver. "Load 8.5x11 paper" message is indicatedon the bizhub PRO C6500 LCD and on Command WorkStation®.

Solution

CAUSE: Bug with theIC-303 system code and print driver.

SOLUTION: IC-303 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45067363).

Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 system code.

Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information.

To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

Unable to print on 9x11 custom size paper.

Solution

CAUSE: Bug with IC-303 system code.

Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwill sooon be availablefrom the Konica Minolta Parts department.

To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes :

IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all been incorporated with version 1.1.

Please refer to the attacheddocumentation for additional information.

2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust be uploaded directly into Command WorkStation™ and then configured as needed for printing.

3. The IC-305 is pre-installed with version 1.1 system code out of the box.

4.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewa PDF, you may need to download a free copy of Adobe Reader®.

Description

TFTP ERROR UNABLE TO OPEN SOCKET messagewhenupdating system code.

Solution

CAUSE: Incorrect or failed Ethernet crossover cable, or poor connection between laptop and IC-408.

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crossover cable and that it is not damaged.

Note :See attached documentation for IC-408 installation instructions.To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

The FS-607 booklet finisher is not an available option in the printer driver installable options tab.

Solution

CAUSE: An early version system code ordriver is installed, or the driver is corrupt.

SOLUTION: Install controller system code minimum version 1.02 and PostScript driver minimum version 1.02. Reboot the PC if the booklet options are still not available.

Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (

http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

The latest versionsystem software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Description

The IC-303 print job stops printing and theMFP control panel indicateswarming up. The data light is flashing on the MFP. The problem might occur more often when using the Post Inserter.

Solution

CAUSE: Patch update required.

SOLUTION: Install version 1.02 system code and install patch file 1-SXXG9 (attached 1.54MB file)on the IC-303. See attachedRelease Notesfor additional detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:

http://www.adobe.com/products/acrobat/readstep2.html

Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Description

The 1-V80PE patch does not work properly for the Fiery® IC-408 v1.0a.Itdoes not show up on the Fiery® Configuration Page and does not allow any additional patches to be installed.

Solution

CAUSE: Updated patch required.

SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify between old and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of the good patch is 1.51MB ( 1,590,397 bytes ).

Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for the bizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary between patches.

Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the rest are from performing the system updates.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Description

Unable to Z-fold and staple mixed media document (8.5x11and 11x17 or 8.5x11Sand 8.5x14). Error message "It is not possible to staple because of finisher limitation"is displayed in Command WorkStation™.

Solution

CAUSE: Printing limitation with the IC-303/IC-305 print controllers.

SOLUTION: New system code (version 2.0) isavailable for the IC-303/IC-305 that allows Z-fold and staplingof mixed media print documents.

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Notes :

1. System code v2.0 is available for download via the Konica Minolta Download Selector. a. Login in via www.mykonicaminolta.com .

b. Select the "Service"tab locatedat the top of the page. c. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left.

d. Select the "Continue on to the SSD Home Page" link located in the middle of the page. e. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left. f. Select Color Products => IC-303 or IC-305 => System Code.

2. Be sure toapply any 2.0 patches that arepostedfor the 2.0 system code.

3. System code version 2.0 may be ordered from the parts department, (p/n45076554) if it cannot be downloaded.

4.Refer to the attached documentation. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

5. Complete documentation for system code 2.0 is available from the following URL: http://services.efi.com/support/vfigs/9471201048/matrix.asp?pc=7330367028

Very Important

Be sure to install the following system code 2.0 patches in this order for this correction to take full effect: 1-YQYRA

1-10W65X 1-113ZEQ

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/BSE

Description

"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.

Solution

CAUSE: Special firmware required.

SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

Description

Slow print speed to the IC-408/bizhub PRO C6500.

Solution

CAUSE: Pre-release PrintStation Manager™, build 8282 is installed on the MicroPress® server.

SOLUTION: Install the official release PrintStation Manager™, build 8283 on the MicroPress® server. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Description

Controller is greyed out and unavailable; printer is not printing.

Solution

CAUSE: Communication was lost.

SOLUTION: Reboot the Fiery controller and the printer.

SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD

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Description

Scan address will not clear after the scan is complete.

Solution

CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0).

SOLUTION: To change the dipswitch setting: 1. Enter Service mode.

2.Select System Setting. 3.Select Software DS Setting. 4.Set DipSW 15-6 = 1 (ON). 5.Exit Service mode.

Description

Fiery® crashes when more than 20 calibration sets are created.

Solution

CAUSE: A software patch is required.

SOLUTION: Please install the following attached patch(es): IC-306

Patch 1-1BX4A2 .Refer to attached Release Notes prior to patch installation.

IMPORTANT : The following prerequisites are required in the order specified before applying the 1-1BX4A2 patch: 1. Install attached patch, 1-19QIX1 . (See attached Release Notes.)

2. Do NOT install the 1-19H0DD patch AFTER installing the 1-1BX4A2 patch. If you must install the 1-19H0DD patch, please do so BEFORE installing the 1-1BX4A2 . (See attached Release Notes)

IC-303/IC-305

Patch 1-1C0OUK . Please refer to attached Release Notes prior to patch installation. Notes :

a. The patches are also available via the Konica Minolta Download Selector.

b. To opena ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website .The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.

c. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Ed Bellone, ESS

Description

Unable to scan to FTP.

Solution

CAUSE: FTP function is prohibited.

SOLUTION: To enable FTP, perform the following: 1. Select Utility\Counter.

2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the FTP tab. 7. Exit the Administrator mode.

Note : Make sure that FTP is enabled on the Fiery® controller.

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Solution ID TAUS0657769EN* Solution Usage 0 Description

Large print jobs are printing slow and well below the rated engine speed.

Solution

PROBABLE CAUSES:

1. Firmware compatibility issue with HD-506.

Install minimum version Image 14 firmware. This is a recommended update if the HD-506 is installed to improve performance.

Image control program 14

A03U010_00I0_G00_1400.bin A03U010_00I0_G00_1400.sum

Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'

2. Possible firmware incompatibility, Compression mode incorrectly set or printer driver settings not optimal. Toprevent"slow" printing:

Verify that Image, Printer and all finishers are at equal versions of firmware to prevent conflict.

Verify Compression mode (found in Utility ? User ? Common ? Next) is set to "Off". See attached control panel photo.

Install the latest PostScript driver and set up printing via LPR using the UNIX Print Service (not Microsoft® TCP/IP Printing Service).

SPECIAL NOTE : Solution contribution byBill Ehmke, ESS; David Holt - DSM, Special Markets/SSD and Gary Scimeca, Production Print/SSD

Description

Unable to scan; Scan button is "grayed out".

Solution

PROBABLE CAUSES:

1. Scanner function is prohibited. To enable, perform the following: a. Select Utility/Counter.

b. Select [03] Machine Admin. Setting. c. Select [01] System Setting. d. Select [04] Operation Prohibit Set. e. Select [03] Scanner Prohibit Setting.

f. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission or Prohibit Manual Input Permission or Prohibit .

g. Click OK.

h. Exit the Administrator mode.

Note : Permission = ALLOW, and Prohibit = NOT ALLOW.

2. The Fiery® maybe performing automatic system updates. Verify the time of automatic updates in the Fiery® Configuration utility.

SPECIAL NOTE : Solution contribution by Cesar Jimenez/Chuck Tripp, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD

Description

“The client could not connect to remote computer”message and unable to connect to the Fiery® using the Remote Desktop connection.

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CAUSE: Remote Desktop is disabled at the Fiery®.

SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following: 1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel.

2. Enter thecontroller password (the default password is Fiery.1 ). 3. Select Setup.

4.Select Server Set Up.

5. Select Enable for Remote Desktop. 6. Select Back.

7. Select OK. 8. Select Apply. 9.Reboot.

Description

A specific PostScript print file will not print and causes a PostScript error message in Command WorkStation™ (CWS)when printing to the IC-303/IC-305 Fiery® controller. The PostScript error in CWS may be displayed as follows: " ERROR: undefined OFFENDING COMMAND: Ha"1R" .

Solution

CAUSE: A bug with the IC-303/IC-305 system code version 1.1 where it is unable to properly interpret the PostScript print code generated from particular application.

Note : Print file is not being generated bythe IC-303/IC-305 PostScript print driver.

SOLUTION: A patch is available (1-W6MIT) for the IC-303/IC-305 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

Notes :

1. This patch is specific to IC-303/IC-305 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-303/IC-305 at system code version 1.1 prior to installing this patch.

2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Description

Document cannot be added to controller using FreeForm™.

Solution

CAUSE:Customer is using FreeForm2 to create masters for individual pages.This function was never supported by Konica Minolta products;even though this technique may have worked on older controllers, it was never really supported.

Since the OS was rewritten for many of the new printers, any programming (Feature) holes that existed in the previoussystem code, wereplugged;therefore, this function will not work.

SOLUTION:Follow standard FreeForm (1) techniques for creating a master.

If a document has more then one page, then all the pages must be contained in the master.When the variable data is sent, it mustcontainthe data for all the pages.

SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS

Description

When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured?

Solution

The IC-303 is configured using 2 different methods.

1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCD panel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling Remote Desktop and Enabling web services are the basic functions that can be configured.

Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.