Microsoft Lync 2013
Workplaces are changing. Teams are more distributed. People need productivity tools that enable them
to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay
connected with colleagues and the business. Slow innovation in traditional technologies, like telephony,
forces users to choose other modes for collaboration and communication, making it challenging for IT
professionals to deliver new capabilities in an integrated, cost-effective, and secure manner.
Microsoft Lync 2013 is an enterprise-ready unified
communications platform that connects people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and meetings. Lync 2013 supports multiparty HD video conferencing, modern “touch first” capabilities for fast and natural communications, and work anywhere scenarios that do not require a VPN for encryption. Lync 2013 users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And, because Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration.
Access product information, case studies and more on the
Microsoft Lync resource centre
CONNECTED END USER EXPERIENCE
Microsoft Lync Server 2013 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Users seek communications tools that make their work easier and are available anywhere, anytime - including within the context of other applications. Microsoft Lync 2013 is the rich client application that provides presence, IM, voice, and ad hoc collaboration and online meeting capabilities through a single interface. Lync 2013 is easy to use, works closely with familiar tools such as SharePoint and Office applications, and drives user adoption with powerful features and a streamlined communications experience. The client dashboard surfaces common functions such as dial pad, visual voicemail, contact list, and active
conversations. Users get an experience that is consistent and familiar across PC, phone, and browser.
BUSINESS NEED SEE
Find and communicate with the right person Rich Presence, Skill Search Create a more interactive work environment by building social connections Activity Feed
Communicate naturally, the way users work Office Integration, Enterprise Voice Make every interaction a near face-to-face meeting Unified Conferencing
Communicate with context from Microsoft Office applications Office Integration
SINGLE, UNIFIED PLATFORM
For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility. Lync Server 2013 is built from the ground up to be a single platform that works with, and can even replace traditional and IP PBX systems, third-party voicemail systems, and legacy audio, video and Web conferencing solutions.
BUSINESS NEED SEE
Augment or replace traditional PBX Enterprise Voice, Unified Platform Suit various user device needs Choice of Endpoints
Reduce IT management challenges and cost Simplified Deployment Create custom business solutions Extensibility
Leverage time and cost savings of moving to the cloud Support for On-premises, Cloud, and Hybrid Deployments
IM AND PRESENCE
Rich presence and instant messaging capabilities in Lync Server 2013 helps workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes IM and presence a natural part of everyday
workflow, enhancing collaboration while making knowledge and expertise inside the organisation readily accessible to all users. Using features such as persistent chat, tabbed conversations, along with the capability to search message history provides for a rich quality of experience.
PRESENCE
Lync Server 2013 provides an immediate, visual representation of a user’s availability, or presence. By simply looking at the contact list, users can find everything they need at a glance. For example, a green icon means a contact is available, red means a contact is busy, and yellow indicates that a contact is Away from the computer. Picture and location is available with the presence
“jellybean,” making a richer interface and allowing for better communications decision. Presence can be enhanced with physical locations relative to corporate network access points. Or, users can manually set their location information to let others know precise whereabouts when working from home, a coffee shop, or elsewhere.
ENTERPRISE VOICE
Lync provides enterprise voice capabilities that can enhance or replace traditional PBX systems. These capabilities include common calling features such as answer, forward, transfer, hold, divert, release, and park, along with Enhanced 9-1-1 calling for North America, support for analogue devices and a broad range of both IP and USB user devices from partners. Users can access these features over the Internet without using a VPN connection.
LYNC 2013 MOBILE CLIENT
With the Lync 2013 mobile client, Lync Server 2013 supports a range of Microsoft and third-party platforms, extending a rich communications experience to customers on their mobile devices of choice. Mobile clients compatible with Lync Server 2013 are made available by Microsoft.
UNIFIED CONFERENCING
Conferencing capabilities are historically evaluated and acquired by workload – voice, application sharing, web conferencing, and video conferencing – and limited to users within a department or division within the enterprise. Lync Server 2013 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client, and simplified operation drive adoption to help users improve productivity without extensive training.
SCHEDULING, MANAGING,
AND JOINING ONLINE
MEETINGS
Online meeting tools integrated into Outlook 2013 enable organisers to schedule a meeting or start an impromptu conference with a single click and make it just as easy for attendees to join. Attendees can be placed in a “lobby,” helping the meeting organiser to control access. The meeting roster clearly displays titles and names of attendees. A Web client extends rich conference features to participants who do not have the desktop Lync 2013 client.
AUDIO CONFERENCING
VIDEO
Video conferencing is becoming increasingly important as organisations get more distributed and mobile because it provides a more personal experience that supports effective team-building. Complex interfaces, high cost, and limited features have reduced adoption of video conferencing across the broader workforce. Lync Server 2013 simplifies the user experience by incorporating video into the unified client so that adding scheduling an online meeting with video or escalating to video spontaneously is seamless and easy. In order to provide the most immersive communications experience possible, Lync Server 2013 supports a variety of video conferencing options. High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) are supported for peer-to-peer calls and among Lync Meeting participants.
With the new Gallery View feature, you automatically see everyone in the Lync Meeting via a continuous view of multiple HD video streams or photos. The video gallery scales to provide the best experience for a diverse set of scenarios including a peer-to-peer video call, showing the most relevant people in the meeting at all times by bringing the 5 dominant speakers’ videos “into focus”.
APPLICATION AND DOCUMENT SHARING
By integrating traditional application and document sharing into the streamlined Lync 2013 client, Lync Server 2013 delivers a highly accessible and reliable tool that virtually everyone can use. Combined with audio or video conferencing, the result is a highly immersive and collaborative session that is simple to facilitate.
Microsoft Lync delivers a wide range of user benefits that enable enterprises to improve productivity and efficiency and their employees to work smarter. A consistent unified platform and approach delivers feature rich extensibility to both desk based and mobile workers.
Communications-enabled business processes automate, speed up, or otherwise improve business processes by adding unified communications capabilities including telephony,
conferencing, enterprise messaging, and presence.
UNPRECEDENTED RELIABILITY
Five-nines reliability – it’s the standard often quoted for traditional telephony services, a goal for new competitors, and a selling point for equipment vendors. But what does it really mean?
WHAT THE LABS SAY...
Microsoft Lync has been subjected to rigorous performance and security testing. The Miercom Group subjected a Microsoft Lync infrastructure to a number of ‘stress’ tests with the following results..
CALL HANDLING AND THROUGHPUT
• 4m calls in 13 days, 100% success
• Over 13,000 calls per hour
• 100% call completion
SECURITY
• TLS/SSL protocol mutation
– Over 16,000 protocol mutations of SSLv3 and TLSv1 messages – No residual vulnerability
• TCP attack
– Over 3,000 protocol mutations from 91 variants – No vulnerabilities
RESILIENCY
• Remote branch survivability with PSTN failover
– Remote clients still connected in the event of WAN failure
• Branch client survivability
– In the event of Lync server unavailability Lync clients still maintained connectivity to branch appliance and were able to establish basic calls through the SBA locally and via the PSTN.
The complete report can be accessed here
99.999%
RELIABILITY
4,000,000 CALLS
100% SUCCESS
19,000 ATTACKS
NO VULNERABILITIES
• Lync Server 2013 Standard CAL: The Lync Server 2013 Standard CAL offers instant messaging and rich presence (IM/P) features. It provides users with real-time presence and enhanced IM along with PC-to-PC audio and video communications, as well as authenticated attendee experience for internally hosted conferences.
• Lync Server 2013 Enterprise CAL: The Lync Server 2013 Enterprise CAL offers Audio, Video, and Web conferencing features. It provides users the ability to create, moderate, and join conferences for collaboration with both internal and external users.
• Lync Server 2013 Plus CAL: The Lync Server 2013 Plus CAL offers enterprise voice telephony features. It provides high-quality voice and other related features to users anywhere with an Internet connection across IP phones, PCs, and desktop applications.
STANDARD CAL:
IM & PRESENCE
PLUS CAL:
ENTERPRISE VOICE
ENTERPRISE CAL:
CONFERENCING
Web Conferencing Conference AttendeeCall Routing & User Call Management Conference Organiser Branch Office Survivability Video Conferencing Office Backstage Integration Response Groups Meeting Lobby Enhanced 911 Capability Call Park and
PBX features
Audio Conferencing Windows Live
Messenger AV Federation
Team Call and Delegation
Conference Recording
Call Admission Control
Desktop Sharing SharePoint Based
Skill Search
Click to Call on PBX Phone (RCC)
Join From Experience
Visual Access to V-Mail Ad hoc Audio
Conferencing Suites: ECAL
Suites: ECAL
Suites: None
ENTERPRISE VOICE FEATURES
• Dial/Hold/Transfer/ DND/Mute/Transfer
• DDI/CLI/Call coverage/Divert
• Click to call/Call by name
• User presence displayed to the handset
• CTI integration
• Hunt groups
• Automatic Call Distributor
• Caller Name Display
• Call Attendant/Voicemail
• Single number reach
• Inbound Private line
• Softphone
• Speed Dial
• Call forward
• Call logging – CDR
• Multi-tenant
• Multiple codecs – RTA, G.711, G.722 and G.723.1
• Security - SRTP/TLS
• Call Park and retrieve
• Malicious call trace
• FMC with mobile devices
• Presence based call routing
• Conference Call voice and video – internal/ external/drag and drop
• PSTN dial-in/out
• Call Admission Control – bandwidth management
• Call authorisation
• Skill search call routing
• E911 (US location service for emergency calling)
• Corporate Directory search
• Federated Voice/ IM/Video calls
• Remote worker (no VPN)
• Bridged calls
PLUS CAL:
ENTERPRISE VOICE
Call Routing & User Call Management Branch Office Survivability Response Groups Enhanced 911 Capability Call Park and PBX features
Team Call and Delegation
Call Admission Control Click to Call on PBX Phone (RCC) Visual Access to V-Mail Ad hoc Audio Conferencing Suites: None
UNIFIED CONFERENCING
(ENTERPRISE CAL)
• Audio, Video and Web
• Single click scheduling
• Ad-hoc / Scheduled
• Mute / Unmute / Dial in/ Dial out
• Mobile users (Lync) – single click access
• Open / Closed / Anonymous access
• Dial-in access – PIN code access
Announcements
• Conference attendant for multi-language prompt support
• Single click to add video to voice conference
• Active speaker support
• Document / application / desktop sharing
• Whiteboarding
• Support for 250 user
VOICEMAIL & MESSAGING FEATURES
• Auto Attendant
• Mailbox login
• Play messages – oldest /newest
• TTS / STT – 26 languages
• Multiple Exchange servers supported
• Speech Recognition
• Find me follow me
• Mailbox search
• 2nd dialplan per user
• Message Waiting Indicator (MWI)
• Voicemail Email
• Call announcements and greetings
• Missed call and voicemail notification via SMS
• Send a voice message to a person.
• Change their PIN, spoken name, or greetings.
• Visual voicemail
• Calendar scheduling:
– Listen to new and saved e-mail and voice mail messages.
– Forward, reply to, save, and delete e-mail and voice mail messages. – Interact with their calendar. – Locate a person in the global
address list or their personal Contacts.
ENTERPRISE CAL:
CONFERENCING
Web Conferencing Conference Organiser Video Conferencing Meeting Lobby Audio Conferencing Conference Recording Desktop SharingJoin From Experience
TELEPHONY FEATURES MATRIX
MOBILITY WITH LYNC 2013
New with the Lync 2013 mobile client comes a wide range of enterprise features across multiple platform types enabling both feature and device / hardware platform flexibility.
PRESENCE AND IM WINDOWS 8 AND WINDOWS RT
WINDOWS
PHONE ANDROID IPHONE IPAD
Lync and Lync online connectivity New UI, photo, status, presence View Lync contact list
View contact card
IM multiparty conversations Distribution list expansion
LYNC MEETINGS WINDOWS 8 AND WINDOWS RT
WINDOWS
PHONE ANDROID IPHONE IPAD
Join Lync Meetings with a single touch
Voice and Video over IP (3G / 4G & WiFi)
Simultaneous Multi-Party Video View shared Lync Meeting content
ENTERPRISE VOICE WINDOWS 8 AND WINDOWS RT
WINDOWS
PHONE ANDROID IPHONE IPAD
