Integration
Managed Ser vices
Suppor t
Workplaces are changing. The office is no longer
confined to one space. People need productivity
tools that enable them to work from virtually
anywhere. This places an unprecedented burden
on IT professionals to deliver new capabilities in an
integrated, cost-effective and secure manner.
Microsoft® Lync® is a single unified
communications platform that connects users
regardless of their physical location. With a fresh,
intuitive experience, Lync brings together all the
different ways people communicate: keep track of
colleagues’ availability; send an IM; start or join an
audio, video or web conference; or make a phone
call—all through a consistent, familiar interface.
Lync can enhance your existing PBX system,
opening new possibilities for productivity, mobility
and interaction between customers, partners and
employees.
Lync is deployed as a unified platform and is
administered through a single management
infrastructure. The unified nature of the
system helps reduce costs and facilitates rapid
user adoption. And because Lync is broadly
interoperable, it fits into existing IT infrastructures
for easier deployment and migration.
Enterprise Active Directory
Avaya Gateway
SIP/TDM Gateway
Avaya Session Manager or SES Lync with Mediation Server/Service Exchange UM Lync Enterprise Voice Lync Conferencing Enterprise Active Directory Enterprise Active Directory Avaya Aura™ Communication Manager SIP SIP SIP SIP SIP T1/E1
Microsoft Lync Enterprise Voice SM, SES or SIP/TDM Gateway
TSG can implement and integrate Microsoft Lync in number of different ways. Customers may
leverage any or all of the collaboration applications Lync offers: IM, Presence, Conferencing, Voice and
Messaging. It can also be integrated into your current communications platform to work seamlessly
with a traditional voice system.
Active Directory Avaya Application Enablement Services (AES) Avaya Media Gateway ASAI SIP CTI (TR87)
H323 Device Digital Set Support Avaya Aura®
Communication Manager
Avaya RCC™ Microsoft Lync Integration
Avaya Aura® AES - Communication Manager Integration
Active Directory
Avaya Media Gateway
H323 Device Digital Set Support Avaya Aura® Communication Manager H323 Phone and Computer Mode
Avaya ACA™ Microsoft Lync Integration
consultation
Thinking about Lync but not sure how to take the next step? Engage TSG’s expert engineering team for consultation. TSG is one of the only Platinum Avaya business partners with a Microsoft Gold certification, and our engineers are well versed in the industry’s leading voice solutions from other manufacturers as well. If you want to take full advantage of Lync and integrate it seamlessly into your voice environment, let TSG craft a custom migration strategy for you.
implementation
You can also rely on TSG’s engineers to implement a Lync solution for you. Our team is unique in its ability to integrate Microsoft Lync with a wide variety of voice platforms and applications. Many companies come to us precisely because of our expertise in both Microsoft and traditional voice environments. Let TSG put Lync to work for you without compromising your current communications solution.
ongoing support
In addition to world-class implementation and integration services, TSG provides industry-leading support expertise. Certification in the Microsoft Premier Support for Lync Partners (PSLP) program is a key differentiator for TSG. The PSLP program authorizes us to support Lync solutions from our state of the art network operations center (NOC), with direct escalation support from Microsoft. TSG’s NOC can provide comprehensive support for your Microsoft UC infrastructure, enabling you to fully leverage Lync for your business.
• Remote technical consultation
• Remote technical support (7am-7pm, M-F)
• 24/7 TSG portal access for ticket creation and tracking • Priority queuing to our NOC engineers
• Troubleshooting all break/fix and voice quality issues across all Lync workloads • Lync related issue consultation with other UC equipment vendors as needed • Accesss to qualified UC experts
• Microsoft Lync support for multiple OS platforms • Optional: monitoring & reporting
TSG offers custom support packages for Lync and related communications technologies. Let TSG complement your IT resources with technology experts who can help to anticipate, identify and resolve issues that might otherwise impede business by tying up your valuable time and resources.
L&EDPS program
You may already have the funding for Lync! With Microsoft’s Lync & Exchange Deployment Planning Services (L&EDPS) you receive on-site deployment planning help from TSG via a straightforward voucher creation and redemption process. Select the engagement, create a voucher for your engagement and assign that voucher to TSG. When the engagement
