Using Microsoft Lync for Web Conferencing, Training & Support

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Using Microsoft Lync for Web

Conferencing, Training & Support

A Demonstration of Lync Features

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Microsoft Lync is a communications and collaboration tool available to Exchange and Office 365 users. It can be used for instant messaging (IM), audio and video calling, rich online meetings, and extensive web conferencing capabilities.

Note:

Exchange = staff, faculty and some grad students Office 365 = undergraduate students

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 _{If you are using Office 2013 for Exchange, it should already be} installed. You’ll find it in your Microsoft Office program files.  If you’re not using Office 2013, you can download it from the

Software Centre in MyQueensU.

 _{Not ready to switch to Office 2013? You can also download a} standalone version of Lync from MyQueensU.

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Once installed:

 _{Log into Lync using your Queen's email address and password.} (Must be your “[email protected]” email address)

 By default, Lync will automatically start up when you log on to your computer. You can change this setting, plus many others, in the Options menu.

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If you can’t figure out how to change a setting, try looking in the Options menu. Access it using the “gear” icon:

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Most of your settings are found here. This is where you can:  _{Change program display options and alerts}

 Manage integration with Outlook and other programs (calendars, conversation history, location)

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Informal or impromptu - Example: remote training & support

 _{Just double-click a contact to start an IM. Add other contacts by} dragging them into the message window, or using the

Participants icon at the bottom of the window.

Formal or scheduled - Example: online meeting or webinar

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To set up a Lync Meeting in your Outlook calendar, use the “New Lync Meeting” button.

If it’s not there, you need to enable the “Lync Meetings Add-in”  In Outlook, go to File > Options > Add-Ins. Look for it in the list

under “Inactive Application Add-ins.”

 _{If it’s there, go down to Manage, make sure “COM Add-ins” is} selected, and click Go.

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The presentation icon: Lets you share:

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Choosing All Monitors for presentations is not recommended.  _{Shows your full desktop, including multiple monitors. Poor}

resolution on small screens, and any alerts will display. (Unless you change your settings to prevent it. See: Do Not Disturb)  _{Better used for support and troubleshooting, and when you}

need to switch between multiple applications.

Consider presenting a program or secondary monitor. Others will see only that program, document or screen, and nothing else.

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 _{Lync will remember the items you’ve shared, so you can return} to them anytime in the meeting.

 By default, any participant can be a presenter or take control of the presentation. This can be changed in the meeting settings.  _{You can also set up a “virtual lobby” to manually give users}

access when you’re ready to start the meeting.

 _{For best results, use a wired connection - especially for remote} audio/video calls (outside of the network or in other cities.)

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Tutorials & Quick Start Guides - Includes links to Microsoft videos

_{Lync 2013 Quick Start Guide} _{Lync 2011 for Mac}

_{Understanding Presence & Privacy}

Lync Quick Tips - Tips and tricks for getting the most out of Lync Lync FAQs - For specific issues encountered when using Lync

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Training courses for Lync 2013 - Video tutorials for:  _{Setting up Lync}

 _{Presence, IM, and Contacts}  _{Make Audio and Video Calls}

 Make the switch to Lync 2013 (from Lync 2010)  Schedule, Join, and Conduct Lync Meetings

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Some other helpful guides on using Lync for online meetings:  _{Best Practices for a Lync Meeting} _{(For Lync 2013)}

(There’s also a version for Lync 2013 for Office 365) Includes information on:

 Preparing for a Lync meeting  _{Sending meeting requests}