Microsoft Lync: Top-Ranked UC Solution

Microsoft Lync: Top-Ranked UC Solution

Leader in Gartner 2014 UC Magic Quadrant

UC adoption and revenue exceeds 30%/year

Massive adoption of “Standard” CAL

◦ Presence, Instant Messaging, Mobile,

Peer-to-Peer voice & video, Federation

Significant adoption of “Enterprise” CAL

◦ Adds Voice, video and web conferencing

with PSTN telephone call-in to conferences

Growing acceptance of “Plus” CAL

◦ Adds Voice Telephony functions & features

Opportunity

Lync Implementation:

Building Blocks and Choices

Functionality On-Premises Standard CAL + On-Premises Enterprise CAL + On-Premises Plus CAL Office 365 E3 Plan: $20/Mo. Office 365 E4 Plan: $22/Mo.

Presence, IM, Mobile Clients Peer-to-Peer Voice & Video

Y Server VMs Y Server VMs Y Server VMs Y

Cloud: Per User

Y

Cloud: Per User Voice, Video Conferencing

Screen sharing & Editing

Y

+ Server VMs

Y

+ Server VMs

Y

Cloud: Per User

Y

Cloud: Per User Enterprise Telephony features

& functions to PSTN/Cellular

Y

+ Server VMs Gateways

Y

Cloud: Per User +On-Premises Svrs/Gateways

Federation with other UC Y Y Y Skype Only Y

Comm-Enabled Business Apps Y Y Y Client Only Y

SharePoint & Yammer Optional Optional Optional Y Y Exchange & Office 2013 Optional Optional Optional Y Y

What Does This Tell Us?

Office 365 is a great way to deliver UC and the Office Suite across the organization.

◦ Consistently available across all users and locations

◦ Always up to date

◦ Supports wide (widest?) range of devices

If customer is committed to Microsoft Suite (

) then..

◦ Microsoft Lync will be a very attractive solution for many situations

◦ Office 365 will be a very attractive implementation model, compared to on-premises options

◦ The move to Microsoft Lync for voice telephony will be a natural evolution

Microsoft Lync for voice telephony will require on-premises (or hosted) servers and gateways

◦ Microsoft licenses can come either from O365 E4 Plan or from Lync Plus CAL on-premises

◦ Brings additional flexibility for UC business process improvements

Analyzing Your Options:

Understand Objectives

What is the goal?

◦ Go Faster? Use Less? Be Different?

What are the Usage Profiles?

◦ Mobile workers and their processes?

◦ Transaction processing & workflows?

◦ Collaboration roles and interactions?

◦ Automation via web or mobile apps?

What are the Constraints?

◦ Timing? Budget? Capital? Skills?

Check out www.UniCommConsulting.com/resources (see UC Blogs and Industry Events)

On-Premises or Cloud – or Both?

Cloud is ideal for:

◦ Moving specific usage profile groups to UC

◦ Lowering initial cost

◦ Speeding deployment, with flexible growth

Cloud has limits for:

◦ Some functionality, such as voice telephony

◦ Total cost of ownership at scale and long-term

◦ Customizations and Integrations

Hybrid Cloud-Premises May Be Optimal for:

◦ Matching functionality to Usage Profiles

◦ Amortizing existing investments

◦ Lowering risk via modular implementations

Resiliency Options for Lync Voice

Users expect resiliency for real-time voice

Two important elements for resiliency:

◦ Connectivity to the network and the PSTN

◦ Reliability of the software and equipment

For cloud-based or hosted Lync Voice:

◦ Dual WAN connections, from different carriers

◦ On-premises Survivable Branch Appliance (SBA)

One Box 365 with Office 365 Hybrid solution:

◦ Eliminates need for SBA; Lync Voice is on-premises

◦ Can be configured with dual WAN connections

©2014 KelCor, Inc. and UniComm Consulting, LLC 6

Cloud PSTN Premises WAN Provider 1 WAN Provider 2 SIP PSTN Trunks One Box 365 SBA OR OR Hosted

Is There Demanding for Lync Voice in the

SMB Market?

©2014 KelCor, Inc. and UniComm Consulting, LLC 7

Is There Demand for Lync Voice in the

SMB Market?

©2014 KelCor, Inc. and UniComm Consulting, LLC 8

About half of those

expressing interest in Lync are also interested in Lync Enterprise Voice!

Source: InfoTrack: End-User Primary Research, 1Q2013 T3i Report on Lync 2013

Comparing Lync Total Cost of Ownership

Hardware/Software

Support/Maintenance

Hardware/Software

On-Prem and Cloud-Based Services

Installation

Devices (phones, video units), etc.

Rigorous

TCO

Model

©2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 9

What Makes Up “Operations” TCO

Rack Space

IT Staff & Help Desk People

Power

Network

Trunking/LD

The Office 365 “Plan Chart”

Four Deployment Scenarios

Enterprise E4 Plan

Hosted Lync

Voice Service

On-Premises

w/Plus CAL

Enterprise E4 Plan

OneBox 365

Enterprise E3 Plan

On-Premises

w/Plus CAL

OneBox 365 Best TCO Solution for

Lync Voice in Small to Mid-Sized Enterprises

TCO Comparison - 4 options to add enterprise voice to O365:

1. Add Lync Plus Cal & servers to Std/Ent. CAL & Exchange on-prem.

2. Add O365 E4 Plan Plus CAL & servers for Lync system on-prem.

3. Combine O365 E3 Plan with cloud- hosted Lync Enterprise Voice.

4. Combine O365 E4 plan with AudioCodes OneBox 365 on-prem.

RESULTS:

 OneBox 365 + O365 E4 much less

vs. Lync On-Prem

 OneBox 365 + O365 E4 less than O365 plus cloud-hosted Lync Ent. Voice (more savings as number of users increases) (68%) (13%) (62%) (32%) (55%) (41%)

© 2014 KelCor Inc. and UniComm Consulting LLC

OneBox 365 + Office 365 E4 Plan

Competitive vs Standalone PBX

Comparison of 200-User TCO Cases:

•

OneBox 365 + O365 E4 Increment

•

Typical SMB standalone

IP-PBX with included UC features

RESULTS:

OneBox 365 + O365 E4 for 200 users:

12% Less

vs. Standalone IP-PBX/UC

© 2014 KelCor Inc. and UniComm Consulting LLC

Confidential

Note: While the TCO comparison is “apples to apples” for each cost element, these two product types have very different feature content, requiring analysis of the organization’s communications requirements.

200 Users

Implications for System Integrators

From 50 up to several hundred users, AudioCodes OneBox 365 is the most economical

way to deploy Office 365 with Lync Voice

Below approximately 50 users, a hosted Lync voice provider with per-user pricing will

likely become more cost effective than OneBox 365.

Office 365 + OneBox 365 may be competitive with a PBX deployment in mid-sized

companies; however, make sure you evaluate the users’ needs carefully.

This appears to be a huge opportunity for SMB and mid-market system integrators to

add voice telephony for the 10’s of millions of Office 365 subscribers

Based on our independent analysis

October 2014

AudioCodes

One Box 365

Agenda

One Box 365 Overview

Technical Overview

Support Model

Partner Training

Promotional Offer

One Voice for Lync

AudioCodes has the broadest portfolio of Lync certified products,

applications and services in the market today

Introducing AudioCodes One Box 365

AudioCodes is pleased to introduce the latest addition to the One Voice for

Lync family that simplifies and accelerates Lync voice deployments for Office

365

Audiocodes One Box 365:

• An appliance-based Lync enterprise voice

solution for Office 365 customers

• Ideal for customers who are looking to Lync’s

enterprise voice features for PBX replacement,

but want to keep the Microsoft productivity

software in the cloud

A Look Inside

Maximum OneBox capacity

200 Users

Topology Standalone appliance, built on top of a Mediant

800B Gateway

Including preinstalled: • Lync Server Standard Edition:

• Front End Server • Mediation Server • Monitoring Server

• Active Directory Connector • Edge Server (Separate Ethernet Port) • Windows Server and SQL Server

• Management and Configuration application

TDM Up to 60 channels: 2 x E1/T1, Up to 8 BRI, 12 FXS, 12 FXO

SBC Up to 250 Sessions

Lync Server and CAL (or Office 365 E4) Licenses are not included Reverse-Proxy and Office Web Apps not included



Ideal for small projects,

multi-site customers or

remote branches



Larger site capacity can

be served using multiple

units



Suitable for TDM or SIP

Trunking

Solution Complemented with Lync IP Phones

420HD IP-Phone 430HD IP-Phone _{440HD IP-Phone}

Qualified as Lync-compatible

HD VoIP _{Full support for Microsoft's RTA} Provisioning via Lync

Simple, secure sign-in Lync contacts displayed on LCD _{screen (440HD model)} Optional tablet expansion for _{attendant console*} Lync presence indication

Benefit from full integration with Microsoft Unified Communications

Enhanced “Better Together” support over Ethernet and Boss

Admin

* roadmap

Now Available with

One Stop Shop Solution

AudioCodes One Box 365 is delivered with Lync qualified IP

Phones and with different installation and support service

options

Lync

Appliance

End-Point

Devices

Installation

Services

Support

and

Remote

Monitoring

Flexibility for Real Life Scenarios

SMB full site deployment

Enterprise production pilot/POC

Branch deployment for full WAN survivability

Stacked or paired OneBox for bigger sites and redundancy

Enterprise deployment (OneBox Enterprise Edition)

The AudioCodes One Box 365 Advantages

AudioCodes One Box 365 is the most complete enterprise voice

enabling solution for Office 365 E4 customers.

Among the benefits:



Full UC and Voice Features: It provides IM/P, conferencing and full enterprise voice features for PBX

replacement without compromising the benefits of the cloud.



Survivability: Full-feature survivability with on-premise appliance



Fast Deployment: The simplified architecture and GUI accelerate deployments from weeks to days

(or even few hours)



From One Vendor: The different components were built and tested to work together. One-stop-shop

piece of mind, simplifies procurement, testing and support.



Flexible Business Model: built to fit different partner delivery models and Lync voice skills and can be

managed remotely.

Sample Full Package Pricing (MSRP)

Full End-to-end 100 user solution, including:



One Box 365 (1 E1/T1, 4FXS)



100 x One Box User Licenses



90 Lync Qualified IP Phones (420HD)



10 Lync Qualified Premium IP Phones (440HD)



Remote installation services



9x5 Support (1st year)

$37,388

Also available in monthly payments*, including:



All of the above plus



Lync Server License (via LAR)



9x5 Support for 3 years

$14.91

user/month

*In partnership with Microsoft Payment Solutions. Indicative quotes subject to change and credit approval. 36 months contract. Not available in all regions.

One Box Key Technical Features

One system administrator interface

• Systems Configuration

• Users Setup

• Management Suite

Resource forest topology

• Own Active Directory controller

• No impact on customer’s Active Directory

• proprietary AD connector for Lync enabling many forests

Integrated Hybrid Gateway/SBC

• TDM Connection

• SIP Trunking

One Box 365 Front View

Note: Figure used for illustration purposes.

Number and type of port interfaces depends on the ordered model.

LAN interfaces  Up to 8 Fast Ethernet  PoE WAN interface options:  GE Copper  100/1000 SFP  ADSL2+/VDSL2  SHDSL  T1/E1

OneBox dimensions: 32 x 34.5 cm (12.6 x 13.6 inches) x 1U

LAN interfaces

 Up to 4 Gigabit Ethernet  PoE

Telephony interfaces Options (60 voice channels):

 2 x E1/T1  Up to 8 BRI  Up to 12 FXS  Up to 12 FXO USB Interface:  Optional 3G/4G backup WAN

One Box 365 Rear View

Note: Figure used for illustration purposes.

Number and type of port interfaces depends on the ordered model.

OSN Server USB

3 USB ports for connecting computer peripherals (e.g., mouse and keyboard).

OSN Server VGA

VGA port for connecting to a monitor (screen).

OSN Server GE1/GE2

2 Gigabit Ethernet ports for connecting directly to the OSN server.

For example, one port can be connected to the LAN (to IP Phones) and the second port to the WAN interface (to an IP PBX).

One Box Configurations and Licensing

M800B-V-1ET4S-OB 1 E1/T1 and 4 FXS.

M800B-ESBC-4S-OB 30 sessions SIP Trunk and 4 FXS

M800B-V-8B4S-OB 8 BRI and 4 FXS

One Box Licensing Model:

• One time activation fee, including the first 25 users

• Fixed fee for each additional bulk of 25 users

• Available with free 30 day trial license for 25 users

• Licenses are permanent (do not expire)

Microsoft Licenses

• Windows Servers: Included (OEM) • SQL Server: Included (OEM)

• Lync Server: Not Included • Lync CALs/E4: Not Included

One Box 365 vs Lync Online Telephony Feature Comparison

Feature One Box 365 Users Lync Online Users

Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail Yes No

Call hold, Transfer, Forwarding, Delegation & Team Calling Yes No

IP Phones, USB Peripherals & Mobile call via work Yes No

Direct SIP Interoperability with on-premises PBX Yes No

Private Line, Common Area Phones Yes No

Analog Devices, Enhanced 911 Yes No

Call Parking, Unassigned Number Handling Yes No

Call Center Integration & Response Groups Yes No

Training and Technical

Documentation

Technical Documentations



Deployment Guide



Administration Guide



Quick Start



Technical Notes:



Certificates



Firewall port requirements



_{Changing or adding SIP Domains}

Installation and Support - Remote Training

Item Description : TR-OB-ONL-BSC

Course Description Administering OneBox: An online introductory session that will demonstrate how to enable Enterprise forest users for the One Box Lync solution, using the onboard Management Suite

Student Profile Systems Engineers, Site Administrators who are responsible for the administration and implementation of the Microsoft Unified Communications network.

Duration 2 x half days

General Course Objectives

The Administering OneBox for Lync online session will demonstrate the use of the OneBox management suite to Lync enable enterprise forest users.

On completion of the course, students will be able to:

• Join a OneBox solution to an enterprise Active Directory Forest

• Demonstrate and understand the OneBox management suite for day by day operation.

• Be able to Add, Remove or Modify OneBox Lync users and configure them for basic telephony features.

One Box 365

Support Model

Support Model

Tier 2-4

Tier 1

End Customer

Reseller

AudioCodes

Microsoft or

Certified Support

Partner

 Partner reseller is expected to deliver first level support to end customer and filter support tickets.

 All Lync Server related support requests should be handled by the partner or by Microsoft (Premier)

 AudioCodes support covers all HW components (including AudioCodes Lync phones) and AudioCodes

software (SBC, Gateway, firmware)

Promotions and

Incentives

One Box 365 Promotion for Partners

Demonstration Incentive

1.

Select a One Box 365 NFR Bundle

 _Appliance

 IP Phones

 Services

 Optional software

2.

Buy at Not For Resale Pricing

 50% - 60% off MSRP depending on partner level

3.

Install and Activate

4.

Demonstrate

 _{Each qualified demonstration earns a $100}

rebate

5.

Register at:

http://www.audiocodes.com/one-box-365-demo

6.

Receive your rebate!