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Project Support Officer




$66,156 – 69,901 plus 15.4% superannuation






Contact Officer:

Marilyn Cruickshank

Phone number:

(02) 9126 3586

Submission Details:

Applications are to be submitted via email to

Should you experience any difficulties with submitting

your application please phone (02) 9126 3623


Please read the following information to assist you in preparing an application.

Application Package

The application pack is made up of two parts:

1. Job description, job specification and selection criteria. 2. Application cover sheet "Personal Particulars Form".

Preparing your application

You should include in your application:

 personal details to assist in identifying your application (you should use the Personal

Particulars Form) including a clear indication of which position(s) you are applying for  a summary of your work experience

 a summary of educational qualifications/academic achievements

 a statement in support of your application, describing how you consider yourself suitable against each of the selection criteria (400 word limit per criteria)

 the names of two referees, one of these referees should be your current supervisor. Written referee reports are not required to be sent with your application. The selection committee will contact your referee post the interview process

 any other relevant information which would support your claim to the position.

You should frame your statement in terms of the selection criteria, and you should address each criterion in sufficient detail to enable the Selection Committee to make an informed assessment.

Selection Process

The selection process is commonly made up of several forms of assessment, such as review of written applications, interviews, work sample tests, and referees checks. However appointments may be made based on assessment of written applications and referee checks only.


About the Commission

The Australian Commission on Safety and Quality in Health Care (the Commission) commenced as an independent, statutory authority on 1 July 2011. The Australian, state and territory

governments initially established the Commission in 2006 to lead and coordinate national improvements in healthcare safety and quality. The Commission’s permanent status was confirmed with the assent of the National Health and Hospitals Network Act 2011. The Commission was subsequently included within the National Health Reform Act 2011.

Our mission

The Commission’s mission is to lead and coordinate national improvements in the safety and quality of health care.

Our vision

The Commission aims to provide a health system that is informed, supported and organised to deliver safe and high-quality health care that contributes to:

 better experiences for patients and consumers  better health outcomes for the population  improved productivity

 greater sustainability.

Our role

The Council of Australian Governments established the Commission to lead and coordinate national improvements in the safety and quality of health care. Our role is to provide health ministers with strategic advice on best practices to bring about these improvements. The Commission develops and supports national safety and clinical standards; formulates and implements national accreditation schemes; and develops national health-related data sets. The Commission is also working to reduce unwarranted variations in practice and outcomes for individuals and populations, and undertaking nationally coordinated action to address healthcare associated infections and antimicrobial resistance.

The National Health Reform Act 2011 prescribes the Commission as a corporate Commonwealth entity under the Public Governance, Performance and Accountability Act 2013 in matters relating to reporting and the use and management of public resources.

Our values

The Commission values close, collaborative relationships with our partners from across the healthcare sector. These partners include consumers, healthcare providers, governments, and other healthcare organisations and agencies.

The Commission and its people act with independence, transparency, fairness, respect, accuracy and accountability. The Commission is committed to producing high-quality work, making ongoing improvements and enhancing a supportive work culture.

Our accountability

As a corporate Commonwealth entity of the Australian Government, the Commission is

accountable to the Parliament and the Minister for Health, the Honourable Sussan Ley MP, for our performance in achieving the outcomes of our agreed work plan and priorities.


Position Description

Position Number: 20028280

Position Title: Project Support Officer

Position Level: Australian Public Service (APS) Level 4

Employment Type: Fulltime, Ongoing

Reporting To: Healthcare Associated Infection Program Director

Location: Australian Commission on Safety and Quality in Health Care

Level 5, 255 Elizabeth Street, Sydney 2000.

Purpose of the Position

This position will provide administrative support for the work of the Healthcare Associated Infection (HAI) Program. The Project Support Officer will be responsible for providing

administrative services and perform day to day office administration and support, assisting the program team to deliver the work plan and priorities of the ACSQHC. This position will also provide a range of corporate services as required.The successful applicant will work both independently and within a small team supporting the HAI program team.

The Project Support Officer will report directly to the Director of the HAI Program.

Position Responsibilities

1. Prepare correspondence, mail merges, creating and printing labels, envelopes and posting. 2. Manage documents, correspondence and other information.

3. Organise and coordinate meetings, functions and events. Prepare meeting papers and reading materials – printing, photocopying, binding

4. Maintain a range of databases including travel and contract registers and undertaking any related research as required (such as searching/checking contact details).

5. Undertake basic procurement and contract management activities including preparation of procurement plans, obtaining quotes, liaising with the successful vendor and drafting contracts for signature.

6. Undertake basic financial administration, processing invoices and registering contracts in SAP, the Commission’s financial administration system.

7. Administer committees, including:  registering committee members

 arranging reimbursement of expenses and payment of entitlements  acquitting meeting attendances

 coordinating and booking travel and accommodation for committee members  booking teleconferences.

8. Provide basic secretariat support to the work of program and expert groups including organising venues and catering, coordinating papers and agendas.

9. Participate in project management activities including monitoring and reporting on progress of the project.


Skills Required

 Ability to manage priorities and have effective time management and organisational skills  Effective oral and written communication skills

 Well developed communication skills and ability to establish effective and respective working relationships with colleagues

 Ability to identify issues and offer appropriate solutions

 Skilled in the use of Microsoft Office programs and email systems  Working knowledge of SAP and TRIM would be an advantage

Qualifications and Experience

 Experience in providing high quality administrative assistance and corporate support  Experience in customer service

Critical Knowledge

 Knowledge of administration processes and procedures

 Knowledge of government processes and procedures an advantage

 Knowledge of workplace participation, diversity, occupational health and safety principles and practice

Judgement and Decision Making

The Project Support Officer will be required to make decisions in relation to:  day to day activities and organisation of work

 identifying potential difficulties and looking for solutions

 anticipate how issues will impact on other issues or parts of the system.


With: Purpose

1. Program Director

This position will report directly to the program Director as the relevant program manager.

3. Program Team

This position will work in collaboration with program team members to develop and implement program initiatives.

3. Commission staff

This position will provide support and advice as required to Commission staff on matters related to the topics of interest.

4. Commission members and Standing


This position will provide advice and support to Commission committees as required to assist with decision making

processes, and utilise the skills and expertise of Commission staff in progressing projects, as relevant.

6. Content experts and stakeholders

This position will provide support to the work of the program and expert groups including organising venues, travel, catering, coordinating agendas and meeting papers.


Selection Criteria

1. Experience in providing, under supervision, high quality administrative assistance and corporate services. Knowledge of government administrative processes and procedures. 2. Effective interpersonal, oral and written communication skills.

3. Word processing skills and understanding of other Microsoft Office suite of products and email systems, (with previous use of TRIM document management system an advantage). 4. Demonstrated organisational skills, ability to work independently and within a team


5. Demonstrated capacity to exercise sound judgement in the identification of issues and appropriate solutions.

6. Knowledge of, and demonstrated commitment to, the principles and practices of workplace diversity, workplace participation and occupational health and safety.




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