Connection and Printer Setup Guide

Connection and Printer Setup Guide

n "Connection Requirements" on page 1 n "Log on" on page 2

n "Troubleshooting Your Connection" on page 4

For information on how to remove a security prompt, set up Delivery Task Manager for batch printing documents, and add a local printer, see the following sections of this document:

n "Removing the Security Prompt" on page 6

n "Batch Printing with Delivery Task Manager" on page 8 n "Firewall Settings for Delivery Task Manager" on page 9 n "Network Printer Setup" on page 10

Connection Requirements

To connect to and use the application, you need an internet connection and the following hardware and software:

Type Requirement

Hardware Microsoft OS Compatible Devices Operating

System

n Microsoft Windows® 7

n Microsoft Windows® 8 or Windows® 8.1, but you need to enable .NET 3.5. For more information, go to: http://windows.microsoft.com/en-us/windows-8/net-framework-windows-8.

Connectivity n Microsoft Remote Desktop Connection (RDC) software version 7.0 or newer

Type Requirement

Internet Performance

Performance of your project connection is affected by two factors: 1. Bandwidthrepresents the capacity of the connection. The greater

the capacity, the more likely that greater performance will follow. Minimum bandwidthshould be at least:

a. 35 kilobits per second per logged-in reviewer in a non-audio review b. 121 kilobits per second per logged-in reviewer for an audio review. 2. Latencyrefers to any of several kinds of delays typically incurred in

network data.Low latencynetwork connections generally

experience faster performance.High latencyconnections generally suffer from long delays.Maximum latencyshould be no more than:

a. 100 milliseconds or less for adequate performance b. 50 milliseconds or less for best performance

Browser Microsoft Internet Explorer® 8 or above

Monitor n 17-inch screen

n 1024x768 or higher resolution n Dual monitors are supported

Printing Standard Microsoft Windows print drivers

Note:If the site maintains a firewall or proxy server, the IT department may have to open the firewall to the Kroll Ontrack IP addresses. Please contact our toll-free Tech Support center at 1-800-919-9235 for more information.

You may need to add the connection page as a trusted site.

Important:If you are using a 64-bit Operating System, the 64-bit version of Microsoft Internet Explorer®must be used to single print.

Log on

Connecting and Exiting

Kroll Ontrack will send an email containing log on credentials and a URL to the connection page. Both of these are provided to you by an administrator of your review or a Kroll Ontrack specialist. These credentials allow you to access any project databases you are assigned within your organization.

To connect to the application

1. Review the System Requirements and ensure that your system complies with them. 2. Connect to the following URL using Microsoft Internet Explorer:

https://connect.krollontrack.com 3. Login using your provided credentials.

Tip:You are prompted to change your password the first time you connect. The default password settings require you to enter a complex password and to change your password every 90 days. Administrators: if you want to change this timing, contact our toll-free Tech Support center at 1-800-919-9235.

Note:We suggest you do not use the 'remember my password' feature in Microsoft Internet Explorer.

4. Select the End User License Agreement acceptance box, and then clickConnect. 5. If prompted to install the Microsoft® Remote Desktop ActiveX® Control do one of the

following: 

n Click theInstallbutton.

n Click the information bar at the top of the browser window and selectInstall ActiveX.

6. In the RemoteApp window, clickConnect.

Tip:Check with your internal IT staff to see if they can make the Remote Desktop Protocol (RDP) a trusted file publisher so that you can bypass this step of the login process.

7. Select or enter the project database you want to connect to and clickGoorConnect. 8. If you have access to more than one user group, select theUser Groupyou would like to

connect to and clickLogon.

Note:To connect using multilingual characters, use the Microsoft Input Method Editor that appears at the top of the window.

To switch to a different project database

2. In the project database selection screen, select the project database you want to access and clickGo.

3. If you have access to more than one user group, select theProjectyou would like to connect to and clickLogon.

To exit the application

1. Complete one of the following:

l On theFilemenu, clickExit. l PressCtrl + Q.

2. If you are assigned to multiple project databases, clickExitin the project database selection screen.

Installing Remote Desktop ActiveX Control

The first time you connect, you may be asked to install a small file called the Microsoft® Remote Desktop ActiveX® Control, if you do not already have it installed. The ActiveX Control enables you to run the application inside Internet Explorer Web browser. This secure connection

procedure prevents anyone other than you from accessing your data.

Note: Some firewall settings may prevent the Remote Desktop ActiveX Control from running. If you have trouble installing this control, contact your Administrator. Administrators, contact your firm's IS department or contact our toll-free Tech Support center at 1-800-919-9235.

Changing a Password

You only need one password to log on to all project databases you are assigned to within the organization. Passwords can be changed from the File tab or the Reviewer Properties dialog box of your profile. If you forget your password, contact an administrator and request a password change.

When changing passwords, the new password must meet the complexity criteria as defined in the application. To view the criteria, while in the Change Password dialog box, clickcomplexity criteria.

Note:You are prompted to change your password the first time you log on. For security reasons, you are prompted to change your password every 90 days.

To change your password

1. Click theFiletab and selectChange Password. 2. Enter the current password in theOld Passwordfield.

3. Enter the new password in both theNew PasswordandConfirm New Passwordfields and clickOK.

To change a password for another reviewer

Note:The "Manage Reviewers" permission is required to change another reviewer's password. The "Admin" group has this permission.

1. Right-click the Reviewer's Name and clickEdit Reviewerto open theReviewer Properties dialog box.

2. On theOrganizationtab, clickChange Password.

3. Enter the new password in both theNew PasswordandConfirm New Passwordfields and clickOK.

Troubleshooting Your Connection

If you are having trouble connecting to https://connect.krollontrack.com, try the

troubleshooting resolutions below. If you are still unable to connect or print, please contact your Case Manager or call our toll-free technical support center at 1-800-919-9235.

Initial Troubleshooting

If you are unable to connect, try the following: n Press F5 to refresh your session.

n Verify you entered the correct credentials.

n Retry at a later time. You may be experiencing Internet congestion or other technical difficulties.

n Verify with your administrator that your reviewer account is not disabled and your project database access has not been locked.

Additional Troubleshooting

If you are still unable to connect, try the following:

Problem Solution

The message"Windows has blocked this software because it cannot verify the publisher" might appear when the

https://connect.krollontrack.com is not added as a trusted site.

Add this site as a trusted site.

For more information about adding trusted sites, see the following Microsoft support article:

http://support.microsoft.com/kb/174360

One or more pop-up blockers installed on your browser, which is preventing the installation of the Microsoft ActiveX®plug-in. This plug-in is required to access the application.

To disable Internet Explorer’s pop-up blocker, clickTools> Internet Options>Privacytab, then clearTurn on Pop-up Blocker. If you have other pop-up blockers installed, you should temporarily disable them, as well. After you do this reload the logon page and click the information bar at the top of the browser window and selectInstall ActiveX. A blank white screen appears

when you try to connect.

Your firewall is blocking traffic. Your IT department needs to configure the firewall to allow outbound traffic through port 3389 from IP address 208.71.239.155.

You are logged on as the first user name you entered, regardless of the credentials you enter in subsequent connections.

You have logged on to more than one instance of the application on the same computer. Log out of the application for all instances and log on again.

Problem Solution

Certificate Error In order to be able to connect to Entrust’s certificate revocation lists, you need to have a FQDN based firewall rule to allow access to the following URLs:

n crl.entrust.net n crl2.entrust.net

n cdn.entrust.net.c.footprint.net n ocsp.entrust.net

Entrust uses dynamic global load balancing for their CRLs, so there is not a set range of IP addresses to approve. For more information, see the following article:

http://www.entrust.net/knowledge-base/technote.cfm?tn=8715

Delivery Task Manager (DTM) Print Issues

Problem Solution

You do not meet the minimum system

requirements to use DTM.

Review the"Batch Printing with Delivery Task Manager" on page 8to be sure your system meets these requirements.

Your firewall is blocking traffic.

Your IT department will need to configure the firewall to allow inbound traffic through port 443 from IP address 208.71.239.134. For more information about firewall settings required to use DTM, see the"Firewall Settings for Delivery Task Manager" on page 9section in this document.

Removing the Security Prompt

When connecting, an additional security prompt appears with the following notification: "A website wants to run a RemoteApp program. Make sure that you trust the publisher before you connect to run the program."

This prompt appears each time you establish a connection.

To prevent the security prompt from appearing

Note:This procedure only works for computers running the Windows® 7, Windows® 8, or Windows® 8.1 operating system. You must repeat this procedure for each computer that will access the application.

1. Copy the certificate thumbprint by completing the following:

a. Enter your Logon Name, Password, and click Connect, the RemoteApp dialog box appears.

b. Click the link in thePublishersection of the dialog box. c. Select theDetailstab in the Certificate window. d. SelectThumbprintfrom the list.

e. Copy the Thumbprint certificate number. If there is a space before the number, do not copy the initial blank space.

f. Close the Certificate window, cancel the dialog box, and close the browser to exit the logon process.

2. Set the Group Policy Object to Local Computer by completing the following: a. ClickStartfrom the Microsoft Windows desktop

b. TypeMMCin theSearch programs and filesbox and pressEnterto open the Microsoft Management Console (MMC).

c. SelectFileand thenAdd/Remove Snap-in...in the console window.

d. SelectGroup Policy Objectfrom the list and clickAdd >. The Select Group Policy Object pane opens.

e. Verify theGroup Policy Objectfield is set to Local Computer and then clickFinish. 3. Paste the thumbprint into theComma separated list of SHA1 trusted certificates

thumbprintsby completing the following:

a. Verify the Local Computer Policy snap-in appears in the Selected snap-ins list and click OK.

b. In the right pane of the Console window, expandLocal Computer Policy,> Computer Configuration,>Administrative Templates,>Windows Components,>Remote Desktop Services,> Remote Desktop Connection Client.

c. Double-clickSpecify SHA1 thumbprints of certificates representing trusted .rdp publishers. A new window of the same name opens.

d. SelectEnabled.

e. Paste the thumbprint you copied in the previous procedure into the Comma-separated list of SHA1 trusted certificates thumbprints: field. Ensure there is no space before the thumbprint's first character.

f. ClickOK.

4. Exit the Console window and selectNowhen asked if you want to save.

5. Open a new browser window and connect to the application. The extra dialog box should not appear.

If this procedure does not resolve the issue, please contact your Case Manager or call our toll-free technical support center at 1-800-919-9235.

Batch Printing with Delivery Task Manager

The Delivery Task Manager (DTM) is a program that needs to be installed to download documents to your computer or to do batch printing. 

Note:The image format of documents is needed to print.

DTM requires the same minimum system requirements as the main application. For more information, see"Connection Requirements" on page 1.

Note:DTM continues to function after your browser session is closed.

Before You Begin

Before you install and use DTM, you will need the following:

n Administrative rights to your computer to install the DTM. If you need assistance, please talk to your system administrator.

n Access through the firewall. If necessary, have your systems administrator verify the settings in"Firewall Settings for Delivery Task Manager" on page 9.

n If you have a previous version of DTM installed, you need to uninstall it. For information about how to uninstall a program, see the following links:

l Windows 8:

o http://windows.microsoft.com/en-us/windows-8/uninstall-change-program l Windows 7:

o

http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-7

Note:For best results, be sure to add https://connect.krollontrack.com as a trusted site. To install the DTM

1. If you are currently logged on to the application, exit and return to the connection page in Internet Explorer.

2. On theConnectscreen, click theInstall Delivery Task Managerlink. 3. Install DTM by completing the following:

a. On the Delivery Task Manager screen, click theDelivery Task Managerlink.

b. In theFile Download - Security Warningdialog box, clickRunto run the installation file, or clickSaveto save the file to your computer and then run it.

c. In theInternet Explorer - Security Warningdialog box, clickRun. TheDelivery Task Manager Setup Wizardappears.

Note:If a security pop-up appears, it is likely because you have the Microsoft SmartScreen Filter enabled. For more information about Microsoft SmartScreen, see http://windows.microsoft.com/en-us/internet-explorer/use-smartscreen-filter. You can either disable Microsoft SmartScreen and retry the install or you can click Run Anyway to continue installing DTM.

d. ClickInstall. The system detects your operating system before proceeding. e. When the button becomes available, clickNext.

f. On theSelect Installation Folderpage, specify where you want to install DTM. You can accept the default path, type a new path, or use theBrowsebutton to find an existing folder.

g. UnderInstall Delivery Task Manager for yourself, or for anyone who uses this computer, select one of the following options and clickNext:

o Everyone:By default, everyone who logs on to this computer can use DTM. If DTM

has been installed by an Administrator account, you need to open DTM with your user account (from the Start menu) to complete the installation process.

o Just me:If this option is selected, web page detects that DTM has been installed on

any computer account, but you are the only one who can use DTM on this computer.

4. On theConfirm Installationpage, clickNext. TheInstalling Delivery Task Managerdialog box shows the progress of the installation. If necessary, clickCancelto stop the installation. 5. When the installation finishes, the wizard indicates that DTM has been successfully installed.

ClickClose.

6. Close and reopen your browser.

Firewall Settings for Delivery Task Manager

The following settings allow any or only the specified computers outbound access to the IP address and Web address specified in the table. The following table lists the settings required for the firewall to allow access to Delivery Task Manager:

Option

Setting

Rule Create a rule above the “Drop All” or “Drop SSL” rule

Source Enter either the IP addresses for the computers needing access to DTM or you can selectAny.

Port 443

Destination 208.71.239.134

URL https://dtm.ontrackinview.com

Microsoft Internet Explorer Settings

A Web address exception must be set on each individual computer needing access to DTM.

To add an exception to Microsoft Internet Explorer's Exceptions list

1. On theToolsmenu in Microsoft Internet Explorer, clickInternet Options. 2. Select theConnectionstab and clickLAN Settings.

4. UnderExceptionsenter https://dtm.ontrackinview.com. Be sure to enter the full address ( including the https://).

5. ClickOKin each window to set the exceptions.

Network Printer Setup

Most printers are detected automatically, but if the printer you would like to use is not in the list complete the following process.

Note:The image format of documents is needed to print.

To make a network printer appear as a local printer to your computer

Note:If you have a printer directly connected to your computer you should be able to print to that printer without any additional set up. This procedure is intended to allow your computer to recognize a network connected printer as a locally attached printer.

1. Click theStartbutton from the Microsoft Windows desktop. 2. Typecmdin theSearch programs and files fieldand pressEnter.

3. Obtain the UNC name for your network printer from your network administrator. It will look like: \\server\printer name.

4. Enter the following command replacing your UNC printer name and including the double quotes:net use lpt1 “\\server\printer name” /persistent:yes. The messageCommand Completed Successfullyappears.

Note:If you have not logged into the domain where the server resides, you need to enter: net use lpt1 “\\server\printer name”

<password>/user:<domain>\<username>/persistent:yes.

5. Open a document and print a test page to make sure the network printer has been set up correctly.

6. EnterExitand pressEnterto close the command window.

Note:You need to perform the setup instructions individually for each computer. You do not have to repeat the setup after the computer is shutdown.

Legal Notice

Copyright ©2014 Kroll Ontrack Inc. All Rights Reserved.

Kroll Ontrack, Ontrack, and other Kroll Ontrack brand and product names referred to herein are registered trademarks or trademarks of Kroll Ontrack Inc. and/or its parent, Kroll Inc., in the United States and/or other countries. All other brand and product names used herein are the trademarks of their respective owners.