Gestern heute morgen

(1)

eLearning@UBS

Gestern – heute – morgen

4. Mai

2012

Dr.

Daniel

Stoller

‐

Schai

Head

eLearning

Services

Switzerland

(2)

1

UBS:

Organisational

Structure

64'000

employees

10 languages

(3)

SECTION

1

(4)

3

Implementation

Learning

platform

STEP

2002

STEP:

System

for

Training,

Education

&

Performance

Source: Regina Meier‐Beer, UBS Wealth Management & Business Banking: "Implementation von Corporate E‐Learning / Evolution gestalten: Wissensmanagement im E‐Learning",

(5)

4

MyCampus:

Infrastructure

2008

(6)

5

Legal

&

Compliance:

optional

trainings,

mandatory

eTests

(7)

6

Competency

Management

(8)

7

Competency

Management

Message

Text

(9)

8

Competency

Management

(10)

SECTION

2

(11)

10

Why

eLearning

‐

Forrester:

ROI

of

eLearning

Benefits

How will your company benefit from eLearning? What are key

qualitative and quantitative benefits?

Key

Benefits:

Competency

Speed,

Flexibility,

Consistency,

Repeatability,

Travel

Reduction

Costs

How will your company pay, both in hard costs and resources,

for eLearning?

Key

Costs:

Technology,

Content,

Learning

Employees,

Learning

Culture

Development

(12)

11

Social

Media

Landscape

(13)

12

Business

Needs

Drive

Learning

Priorities

The

choice

of

clients

worldwide

The #1 global

bank for

HNW/UHNW

clients

The choice of

clients in

Switzerland

A top tier bank in

every growth

region

A leading client‐

focused

investment bank

Economically

profitable in every

business we

operate

Achieving the

mid‐term target

in‐line with

market

expectations

Top

Priorities

2012



Fix

and

enhance

advisory

&

sales

skills,

focus

on

cross

divisional

offering,

especially

Client

Leadership

Experience

programs

(CLE)



Deliver

targeted

business

offerings

for

basic

banking

skills,

products

&

finance

knowledge

and

certification



Leadership

development:

support

business

transformation

programs,

fix

basic

leadership

skills



Use

technology

in

innovative

ways

to

increase

learner

engagement

(eLearning),

accessible

on

demand

Advisory

&

Sales

Leadership

Development

&

Talent

Programs

Finance

&

Risk;

Legal

&

Compliance

Professional

Development

UBS

Business

University

As an organization committed to learning, we want

to be the choice of talent — worldwide

Learning

Operations

Generating

measurable

business

impact

(14)

13

Learning

Strategy

with

eLearning

as

an

integral

part

of

Learning

in

2011

UBS

Learning

relies

on

optimized

methodologies

mix…

Work

Learning

Learning

Work

=

Learning

…supporting

the

merging

of

workplace

and

'learn

space'

The

eLearning

methodologies

allow

to:

 Scalability

• Business growth, e.g. APAC, FICC

• Solidification of offerings, e.g. WM certification

 Flexibility

• Spread out locations, e.g. EMEA, APAC

 Accessibility ‐24/7

• Just‐in‐time and on demand learning, close

to/at workplace

 Efficiency

 One time to build effort, consistent and scalable

delivery

 Substantial savings on travel time

& cost

2011

eLearning

Offering

 UBS specific content

 Fundamentals of Finance

 Legal & Compliance trainings

 Understanding our business

 WMA eLearning modules

 Non UBS specific content

 Financial Markets Education library

(FME)

 General learning modules (e‐library for

Professional Development, Leadership &

Management Development, Group

Technology & others)

eLearning classroom eLearning classroom _eLearning classroom

(15)

14

Educational

Figures



119'242

Face

‐

to

‐

face

Classroom

participants

(=

ca.

1.8 Classroom

activities

/

year)



389'658

eLearning

participants

(ca.

6 eLearning

activities

/

year)

‐

>

Classroom

education

:

eLearning

=

ca.

1:4

eLearning

Services

Switzerland



666 E

‐

Tests,

>

10'000

implemented

questions

in

d,

en,

fr,

it,

chin



574 eLectures

(rapid

eLearning

Module)



285 eTutorials

(customized

Web

based

trainings)



1000

Skillsoft

modules

(off

‐

the

‐

shelf

web

based

trainings)



266 Supported

eClassrooms

(16)

SECTION

2.A

eLearning@UBS

‐

Heute

(17)

16 16

eServices:

Consult

and

propose

a

blended

learning

solution

OJT

Overview

DocWeb

/

Knowledge

Bank

Learning

Communities

on

UBS

Connections

eLearning

web based training / eTest

OJT

Course

#1

– Correspondence

&

Communication

with

the

Public

Overview

Module

#1

Module

#1

Course

#2

– Risk

Management

Social

Simulations

eClassroom

Review, Transfer

Source: Mark Didriksen, UBS 2010

(18)

17

eServices:

Deliver

the

eLearning

components

UBS

eLearning

on

four

layers

17

Off

‐

the

‐

shelf

content

• eTutorial

(e.g.

Skillsoft)

• eLibrary

• eBook

eClassrooms

(by

providers)

"UBS

Connections"

(Social

computing

platform)

Layer

3 Learning

Communities

(Social

Learning)

Layer

2 Collaborative

Learning

(synchronous

learning)

Layer

1 Self

Learning

(web

based

trainings)

Customized

content

• eTutorial

• eLecture

• eSimulation

• Edu

‐

Marketing

• Vignette

/

Expert

clip

• Learning

Portal

eTests

on

MyCampus

Assessments/Knowledge

Checks

Layer

4 Testing

eClassrooms

(internal)

(19)

18 18

Off

‐

the

‐

shelf

content

|

e.g.

Skillsoft

(20)

19 19

Customized

content

|

eTutorials

(21)

20 20

Customized

content

|

eLecture

(22)

21 21

Customized

content

|

Educational

Simulation

(23)

22 22

Customized

content

|

Software

Simulation

(24)

23 23

Customized

content

|

Edu

‐

Marketing

(25)

24 24

Customized

content

|

Vignettes,

Expert

Clips

(26)

25 25

eClassroom

(27)

26

«UBS

Connections»:

Business

Networks

26

(28)

27

«UBS

Connections»:

Business

Networks

27



What

is

Connections?

–

Connections

is

an

important

tool

for

businesses,

supporting

businesses,

helping

employees

share

expertise,

brainstorm

across

organizational

and

geographic

boundaries,

manage

projects

and

build

professional

networks.



Why

is

Connections

important?

–

Connections

helps

you

to

find

the

people

and

information

you

need

now

and

provides

a

forum

for

you

to

ask

questions

and

give

answers.

It’s

a

place

where

you

can

have

conversations

about

the

business

topics

that

matter

to

you

most

and

make

powerful

connections

with

others

anytime,

and

from

anywhere.

–

Why

is

this

important?

Connections

collaboration

makes

you

more

productive,

and

helps

us

to

solve

problems,

innovate

and

reach

our

business

goals.

(29)

28

Which

technologies

are

in

place?

28

"Business

Networks"

(Jive)

Unified

Communications

(Microsoft

Lync)

Microsoft

Sharepoint

im

‐

c

Clix

Learning

Managment

System

UBS

Intranet

Dok.

Management

(30)

29 29

Testing

|

eTesting,

Assessments

and

Knowledge

Checks

(31)

SECTION

2.B

eLearning@UBS

‐

Heute

(32)

31

eLearning

Taxonomy

Face

‐

to

‐

Face

eLearning

and

Self

‐

Paced

Method Description

eTutorial Self-paced module that contains content, exercises and feedback.

eSimulation Highly interactive module focused on simulating an interpersonal skill or system.

eLecture Simple presentation of content via electronic media.

eTest Electronically administered and tracked test. Used for certification purposes.

eBooks Books available in electronic format for reference.

Expert Clips Brief video or audio clips of best practices.

Edu-Marketing Marketing content presented via a digital format and educational style.

Performance Support Tool

Electronic training and support that directly supports completion of a task.

Quick Card Checklist or other print-based job-aid to support a task or set of tasks

Learning Portal Provides single access point to multiple learning modules in organized fashion

Learning Communities

Electronically supported interactions and sharing between groups of learners.

eClassroom Sessions

Live instructor-led training using a virtual classroom tool like LiveMeeting or Connect.

Method Description

Instructor-Led Programs

Traditional classroom training. Can incorporate many interactive exercises

Coaching Materials One-on-one focused instruction between a coach and coachee. Event-Based Training

Programs

Training sessions embedded in a larger conference or meeting.

On-the-Job Training Materials

Training that occurs back in the job setting.

Peer Sharing

Sharing of best practices between learners in a formal or informal setting.

Action Learning Sessions

Team activities that focus on applying new skills and knowledge by working on an actual project or challenge.