DSAES Assessment Plan for AY

(1)

Department Name:

Assessment Plan for Academic Year: Executive Director:

Assessment Contact(s) (if not the director):

Department Mission Statement:

Department Vision Statement:

Department Goals: (include DSAES strategic plan mapping)

UH Health Center 2014-2015 Scott J Spear, MD Lindsay M. Barber, MSA

Our mission is to keep students healthy while they achieve their academic goals.

The UH Health Center will be recognized by the campus community as an exemplary provider of compassionate, comprehensive, and cost-effective primary medical and psychiatric care and health promotion through an array of healthcare services and programs aimed at augmenting student success.

1. Increase access to quality healthcare for students by expanding participation in the Student Health Insurance Plan as well as commercial insurance plans. DSAES Intitiatives: 1B, 2E, 5C

2. Contribute to student success and retention by increasing utilization of the UH Health Center by students with health concerns. DSAES Intitiatives: 1A, 4A, 4C

3. Construct a facility capable of housing the planned growth of the UH Health Center that will be required to serve a Tier One campus in the 21st Century. DSAES Intitiatives: 1D, 1E, 2B, 2E, 6E

4. Increase utilization of measurable health initiatives, such as tobacco cessation and condom use to prevent STIs and unintended pregnancy. DSAES Intitiatives: 1B, 1D, 2E, 3B, 4A

5. Provide high-quality mental health services that complement and augment those provided by CAPS. DSAES Intitiatives: 1B, 1E, 1F, 4B, 5D

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Program or Services Being Assessed: Utilization of Student Portal through new Electronic Medical Record Program Learning Outcome(s) and/or

Program Objective(s) Purpose Method Frequency / Timeline

Goal(s) Supported Utilization of the student portal

within the Electronic Medical Record will allow for the development of individual patient health initiatives.

To empower students to engage in their own healthcare decision-making processes regarding acute and chronic health

conditions.

Track specific utilization via: -Total portal logins

-Unique portal logins -Online scheduling

Monthly Department

Goal(s): 2

Results: Action:

Program or Services Being Assessed: Quality & Patient Satisfaction Learning Outcome(s) and/or

Goal(s) Supported Using features of the Electronic

Medical Record product, intend to see an increase in patient

satisfaction with their care at the Health Center, including:

-Overall service rating -Provider and Staff rating -Department rating

-Likelihood of recommendation -Comparison of outside facility experiences

To demonstrate increased rates of satisfaction with care received at the Health Center as a result of the implementation of patient-supportive features of the EMR.

Distribute, collect and analyze patient satisfaction data through routine surveys of Health Center users via student Electronic Medical Record portal.

Bi-annually

(May & December)

Department Goal(s): 1,2,3,4,5

Results: Action:

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Program or Services Being Assessed: Health Center Utilization Learning Outcome(s) and/or

Goal(s) Supported Expand patient utilization by

increasing Health Center penetration within the University student

community.

To demonstrate how well the Health Center is utilized by UH students and how the Health Center compares in this regard to other university health services

nationally.

Using other major college health services as benchmarks, measure the number of unduplicated patients seen at the UH Health Center as a percentage of the total student body.

Monthly Department

Goal(s): 1,2

Results: Action:

Program or Services Being Assessed: Clinical Excellence

Learning Outcome(s) and/or

Goal(s) Supported

High quality clinical care is offered to clients in all Health Center clinical settings.

To demonstrate on-going delivery of quality, evidence-based clinical care to clients in all areas of the Health Center. Specifically, to document increased discussion of tobacco cessation and condom usage using motivational interviewing techniques.

Peer chart review performed to evaluate clinical care provided. Evidence-based criteria used when available. Will participate in American College Health Association (ACHA) clinical benchmarking criteria and activities.

Bi-Annually (May & December)

Department Goal(s): 4,5

Results: Action:

(4)

Learning Outcome(s) and/or

Goal(s) Supported With the changes affecting students

as a result of the Affordable Care Act, the acceptance of commercial insurance coverage will increase patient utilization.

To demonstrate the positive outcome of implementing a secondary revenue source in order to increase access to healthcare for students.

Compare utilization rates with self-reported insurance status retrieved from patient at check-in kiosks.

Monthly Department

Goal(s): 1,2

Results: Action:

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