online services Your guide to accessing our Online Services Freephone: facebook.com/awanuiarangi ESR V04

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Your guide to accessing

our online services

Freephone: 0508 92 62 64

facebook.com/awanuiarangi

ESR456

online services

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2 contents

our vision

Rukuhia te mätauranga ki töna höhonutanga me tōna whänuitanga. Whakakiia ngä kete a ngä uri o Awanuiärangi me te iwi Mäori whänui ki ngä taonga tuku iho, ki te höhonutanga me te whänuitanga o te mätauranga kia tü tangata ai rätou i ngä rä e tü mai nei.

Pursue knowledge to the greatest depths and its broadest horizons. To empower the descendants of Awanuiärangi and all Mäori to claim and develop their cultural heritage and to broaden and enhance their knowledge base so as to be able to face with confidence and dignity the challenges of the future.

our Mission

Ka ū mātau ki te rapu i te māramatanga me te hōhonutanga o te mātauranga hai whakanui i a tatau, kia mōhio ai tātau no hea, ko wai ānō hoki tātau hai tūāpapa mo apōpō. Ko te kaupapa o tēnei haerenga ki a hokimai te tino rangatiratanga, kia noho hoa o rite te mātauranga Māori ki ngā mātauranga o te ao, ki a tū pākari i te ao. Koinei te moemoeā me te paetawhiti o Te Whare Wānanga o Awanuiārangi.

We commit ourselves to explore and define the depths of knowledge in Aotearoa, to enable us to re-enrich ourselves, to know who we are, to know where we came from and to claim our place in the future. We take this journey of discovery, of reclamation of sovereignty, establishing the equality of Mäori intellectual tradition alongside the knowledge base of others. Thus, we can stand proudly together with all people of the world. This is in part the dream and vision of Te Whare Wänanga o Awanuiärangi.

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6 getting started

getting started

Inside this booklet, you will find some basic information to get you started with Te Whare Wānanga o Awanuiārangi Online Services.

on-site coMputer facilities

Awanuiārangi provides computer facilities and Internet (Wi-Fi) connections on-campus in Whakatāne and at our main delivery sites (Tāmaki Makaurau and Te Tai Tokerau).

Computers are available on-campus/on-site for students on a shared basis. The software programmes needed for completing assignments and course-work are found on all workstations. Printers are available, and toner is provided. Students are to supply their own paper. Internet, webcams, audio and advanced graphics capabilities may not be available on all computers. Please ensure that you read the computer-use policy in the Awanuiārangi Student Handbook.

WHakatāne caMpus

On the ground floor of the Sir Hirini Moko Mead Library you will find the Information Commons – a student study area. The Information Commons has 40 computers available for student use, with full Internet access. You will need your login and password details to access these computers.

There are 3 Study Rooms available in the Information Commons which can be used for quiet study and for group work. Two rooms have Smart TV capability, where you can watch videos, programmes and audio-visual material related to your study. Bookings are essential and can be made from the Library Information Desk. The Whare Rorohiko (Computer Suite) is located in Room 3, Te Tahinga o te Rā (Education Village, McAlister St). This is available to students 8.30am to 5pm. Please be aware this is also a classroom and not for general use when there are classes in progress.

There are computers available for academic studies in Awhi Tauira Student Support (McAlister Street) from 8.30am to 5pm. Other times outside of these hours can be negotiated with Awhi Tauira Student support staff.

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7

getting started

tāMaki Makaurau site (auckland)

The Whare Rorohiko (Computer Suite) is located in the West Wind in Room T117. This is available to students for drop in use between 8.30am to 5pm as long as there are no classes being held in the lab. Alternative drop in spaces (with limited computers) Is a study area in the Wharekai, Room T118 and with Awhi Tauira, Room T110.

personal coMputers and Mobile devices

Awanuiārangi provides limited technical support for your personal computers and devices. We strongly suggest that you find a local IT specialist to help you with any issues you might be having on your personal computer or device. Maintaining your personal computer or device is your responsibility.

online services

Te Whare Wānanga o Awanuiārangi provides enrolled students free access to several online services including eWānanga Learning Management System (LMS), Email and Microsoft Office 365. This booklet assists you with accessing these services. Further help is available online.

internet access

To access our online services, you must have access to a reliable Internet connection and a computer or tablet.

On-campus/on-site Internet access is provided free of charge to all fully enrolled students. You can ask any staff member in Awhi Tauira, the Library or reception if you need help connecting. You may even ask your pouako (lecturer) or course administrator for help.

If you are not on-campus/on-site, we recommend using a home broadband or UFB connection. We do not recommend using mobile phone data for extended periods of time, as this may incur extra costs. It is advised that you contact your Internet Service Provider for any home broadband connection issues.

Although most of our online services will work from an Internet Café or from your place of work, occasionally there are some restrictions in place that are beyond our control. Please contact the eWānanga Helpdesk if you are having problems accessing certain services from these places. You can also read more about troubleshooting common issues on page 22.

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8 eWānanga Helpdesk

eWānanga Helpdesk

eWānanga Helpdesk is an convenient, online self-help guide which can assist you with many of your online activities.

If you are stuck with something, or you require help with a particular aspect of your online study, the eWānanga Helpdesk should be your first 'port of call'. To access the eWānanga Helpdesk, open an Internet browser (such as Internet Explorer) and type the following into the Internet address bar:

helpdesk.ewananga.ac.nz

Use the smart search bar to search for the kind of help you need. Just start typing a word and the smart search bar will begin offering suggestions about the kinds of help it thinks you are looking for:

In the example above, when starting to type the word 'password', smart search is already offering suggestions after only 4 letters have been typed in. Simply click one of the suggestions with your mouse to view the help you need.

If you can't find the help you need, please contact us, either by filling in the contact form available on the eWānanga Helpdesk site or:

Email: [email protected]

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eWānanga lMs

eWānanga Learning Management System (LMS) is an online, web-based teaching and learning platform. It is provided, supported and maintained by the eWānanga Centre for Creative Teaching and Learning at the Tokorau Institute for Indigenous Innovation, 18a Francis Street, Whakatāne.

eWānanga LMS allows students to learn and communicate with pouako completely online, all the while providing ‘anywhere-access’ to valuable course resources and activities.

eWānanga LMS is available to all students who are enrolled at Te Whare Wānanga o Awanuiārangi.

eWānanga LMS online teaching and learning platform:

• uses the secure, open source Learning Management System Moodle;

• provides mechanisms for student interaction with teaching staff and others at Awanuiārangi;

• is available for students 24/7 from anywhere in the world. All that is needed is login details and access to the Internet;

• is designed to support a collaborative framework of education – 'Nōu te rourou, nāku te rourou, ka ora ai te iwi'.

log in to eWānanga lMs

froM a Wānanga-provided coMputer

These instructions help you log in to eWānanga LMS from a Wānanga-provided computer, such as a terminal in the library, Awhi Tauira, the SLEV or any of our on-site computers in Tāmaki Makaurau or Te Tai Tokerau.

For instructions when using a personal, work or Internet café computer instead, please see page 13.

To access eWānanga LMS for the first time, you should have received your login details with your letter of acceptance. You will need to call

0508 392 62 64 for your login details if you don't already have them. Without your login details, you will not be able to access our online services.

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10 eWānanga lMs

1. You must make sure that you have logged into the Wānanga-provided computer using your login details before you continue.

2. Your username is your Awanuiārangi email address.

3. If you are a new student, your password is Wanangaxxxxxx, where xxxxxx is your student ID number. NOTE: If you have already changed your password, please use your new password instead.

4. After you have logged in to a Wānanga-provided computer, open an Internet browser (such as Internet Explorer) and type the following into the Internet address bar:

ewananga.ac.nz

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5. Click the blue LOG IN button on the eWānanga LMS login page.

6. You should be logged straight in to eWānanga LMS.

7. If you aren’t logged in, but are presented with another login screen, please carefully type in your username and password from step 2 above. NOTE: If you have already changed your password, please use your new password instead. 8. New students will be presented with a site policy agreement. Read the policy

and click I agree to proceed.

9. Welcome to the eWānanga LMS home page.

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12 eWānanga lMs

NOTE: It is important that you log out of a Wānanga-provided computer when you have finished using it so that the next person can log in. If you don’t, the next person may be able to access your personal files and any sensitive information about you. Please refer to the following instructions to log out of a Wānanga-provided computer.

log out of

a Wānanga-provided coMputer

When you have finished working at a Wānanga-provided computer, you must make sure that you log out of it correctly. In the following screenshot, an arrow indicates the item you must click on to log out.

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eWānanga lMs

log in to eWānanga lMs

froM a personal coMputer or device

These instructions help you log in to eWānanga LMS from your own personal computer, a work computer, an Internet Cafe workstation or from any other computer that is not provided to you by Awanuiārangi.

* If you are using a computer provided to you by Awanuiārangi, go to page 9.

To access eWānanga LMS for the first time, you should have received your login details with your letter of acceptance. You will need to call

0508 392 62 64 for your login details if you don't already have them. Without your login details, you will not be able to access our online services.

1. To access eWānanga LMS, open a web browser (i.e. Internet Explorer, Firefox, Safari or Google Chrome) and type the following into the Internet address bar:

ewananga.ac.nz

2. Click the blue LOG IN button on the eWānanga LMS login page.

3. Carefully type in your username (which is your Awanuiārangi email address). Turn the page for the next step >>

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14 eWānanga lMs

4. If you are a new user, your password is Wanangaxxxxxx, where xxxxxx is your student ID number. NOTE: If you have already changed your password, please use your new password instead.

5. New students will be presented with a site policy agreement. Read the policy and click I agree to proceed.

6. Welcome to the eWānanga LMS home page.

For further help or support, please contact your pouako, Awhi Tauira or the eWānanga Helpdesk (see "eWānanga Helpdesk" on page 8 of this booklet).

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16 Managing Your passWord

Managing Your passWord

After you have logged in and accessed eWānanga LMS successfuly, we highly recommend that you change your password to something only you can remember. This ensures that access to your personal files and sensitive information cannot be accessed by others.

To do this, you will first need to register yourself with the password reset portal.

registering Yourself

WitH tHe passWord reset portal

All students need to register themselves with the Password Reset Portal. This must be done at least once before you can change your password.

1. Open a web browser and typing the following into the Internet address bar:

registration.wananga.ac.nz

2. You may see a pop-up log in box similar to these. If you do, you will need to log in with your username (which is your Awanuiārangi email address).

3. If you are a new user, your password is Wanangaxxxxxx, where xxxxxx is your student ID number.

4. Please type in your login details carefully. Your password is case sensitive, so don’t forget any capital letters.

5. Follow the prompts for the remainder of the process. Be sure to answer all the security questions truthfully otherwise you may have difficulty recovering your password in the future.

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17

Managing Your passWord

6. After registering yourself with the password reset portal, you can change or reset your password at any time. Please see the next section if you wish to change or reset your password now. We recommend that all new students change their passwords as soon as is practical.

cHanging or resetting

Your passWord

Before changing or resetting your password for the first time, you must register yourself with the Password Reset Portal. If you haven’t done this before, please see the previous section titled 'Registering yourself with the Password Reset Portal'.

1. Open a web browser and typing the following into the Internet address bar:

passwordreset.wananga.ac.nz

2. You will need to enter your user name (which is your Awanuiārangi email address).

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18 Managing Your passWord

3. Follow the rest of the instructions to reset your password. Ensure that you use a password you can remember easily and remember to keep your login details safe from others.

* Only fully enrolled students with valid login details can access eWānanga LMS, Wānanga email and Office 365. If your email address is not recognised or you are having problems logging in please contact the eWānanga Helpdesk.

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office 365

Office 365 is your own personal suite of Microsoft Office apps online. This is where you will find your Email inbox (Outlook), Word, Excel and Powerpoint. There are many other useful apps available to you. For instance, OneDrive is like your own personal online USB drive which you can use to store files and access them anywhere there is an Internet connection.

accessing Your aWanuiārangi eMail

and otHer office 365 apps

1. To access your email, you can either click the orange Office 365 icon on the eWānanga LMS home page, or open a web browser and go to:

login.microsoftonline.com

2. On the Office 365 login page, you may be asked to enter your username and password. Some users may be logged in automatically, depending on what device and web browser you are using.

3. If you are asked to log in, carefully type in your username (which is your Awanuiārangi email address).

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20 office 365

4. If you are a new user, your password is Wanangaxxxxxx, where xxxxxx is your student ID number. If you have already changed your password, please use your new password instead.

5. Once you are logged in, you will be presented with the Office 365 home page.

6. For new users, we recommend using the online apps. Mail (Outlook) can be accessed by clicking the first icon in the row:

7. Advanced users can install all the Office apps on their personal computers. Information and help for using or installing Office on your computer can be found by visiting the website:

support.office.com

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iMportant inforMation

Some eWānanga LMS functionality may be limited on mobile phones and portable tablet devices so, in some cases, you may need to use a desktop computer or laptop. Check that your computer has access to the Internet, and that all the correct software (which enables you to view certain files) is installed on your system.

Opening some files (such as Word documents or PowerPoint slideshows) will require that you have access to Microsoft Office. Office 365 is provided to all enrolled students for free. You can read more about Office 365 on page 19.

eWānanga lMs

MiniMuM softWare requireMents

To use eWānanga LMS, the table below shows the minimum required software you must have installed on your computer.

For a Windows PC For Apple Mac Web Browser Internet Explorer 10 or

better, Mozilla Firefox or Google Chrome (latest versions)

Apple Safari, Mozilla Firefox or Google Chrome (latest versions)

PDF files Adobe Reader (free download)

Word & PowerPoint files Microsoft Office or Office 365 (see page 19)

Flash files Adobe Flash Player (free download)

NOTE: To locate a download site for the free software above, see the eWānanga LMS home page or search for the software with Google. Be sure to read the section in this booklet about Office 365 on page 19.

Web conferencing

If you will be using Zoom web-conferencing you will need a webcam with a built-in microphone attached to your computer. Please ask your pouako (teacher) if you need a webcam for your course or paper.

At any time, if you are unsure what to do, please contact your pouako, Awhi Tauira or the eWānanga Helpdesk (see "eWānanga Helpdesk" on page 8 of this booklet).

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22 Help and troublesHooting

Help and troublesHooting

:

Q I'm not sure if I am enrolled with Awanuiārangi or not, or whether my enrolment application has been processed.

:

A Call freephone 0508 92 62 64 and ask to speak to someone from the Student Enrolments and Administration Team about your enrolment. :

Q I have a general question about studying at Te Whare Wānanga o Awanuiārangi.

:

A You can either make an enquiry through our website at

www.wananga.ac.nz/contact-us or freephone 0508 92 62 64. :

Q I can't log in to eWānanga LMS, although I have closely followed the instructions given in this book.

:

A Call eWānanga Helpdesk on freephone 0508 392 62 64 and ask to speak to someone about issues logging in to eWānanga LMS. You will be asked to describe what is happening so that someone can help you directly over the phone. If your call is unanswered, please leave a voice message and someone will call you back.

:

Q I require some help using Office 365 provided by Te Whare Wānanga o Awanuiārangi.

:

A Call freephone 0508 92 62 64 and ask to speak to someone from IT about

Office 365.

:

Q I am having problems with my Awanuiārangi email address or email account.

:

A Call freephone 0508 92 62 64 and ask to speak to someone from IT about

student email.

:

Q I would like some help with study or I require some general help with my class work.

:

A Call freephone 0508 92 62 64 and ask to speak with someone from Awhi

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TE WHARE WĀNANGA O AWANUIĀRANGI KI WHAKATĀNE 13 Domain Road Whakatāne 3120 Private Bag 1006 Whakatāne 3158 Freephone: 0508 92 62 64 (0508 WANANGA) Telephone: 07 307 1467 Facsimile: 07 307 1475 www.wananga.ac.nz

TE WHARE WĀNANGA O AWANUIĀRANGI KI TĀMAKI MAKAURAU Building 1 19 Lambie Drive Manukau PO Box 76035 Manukau Auckland 2241 Freephone: 0508 92 62 64 (0508 WANANGA) www.wananga.ac.nz

TE WHARE WĀNANGA O AWANUIĀRANGI KI TE TAI TOKERAU (WHANGAREI)

Raumanga Campus 12A Murdoch Crescent Private Bag 9019 Whangarei Mail Centre Whangarei 0148 Telephone: 09 430 4901