Grow your business
with the Amcom Channel Partner Program
>
7 Data Centres owned
and operated
>
50 on-shore data centres
connected nationally
>
2,200km fibre network
>
Advanced MPLS network
>
National high-capacity
Ethernet Access network
Co-marketing
funding
Extensive sales
and technical
product
training
Dedicated
Billing account
representatives
Access
pre-sales
solution
architects
National
post-sales
support
Dedicated
Account
Managers
National Reseller
and Business
Partner program
Discounted
on-net
pricing
Wholesale
buying
relationships
1
5
9
7
3
6
2
4
8
Amcom Integrated Product Offering
Our Channel
Partner
Program
Whether you deliver products, services or complete solutions, we are confident you’ll find that our program and the people who stand behind it demonstrate our commitment to the ongoing success of your business and customer satisfaction.
It’s our goal to help our partners develop their business through excellent support and access to a comprehensive range of reliable and cost-effective telecommunications products.
Working side-by-side
As an Amcom Business Partner you will have access to a team of Amcom channel account managers, sales experts, and pre-sales solution architects who will work with you to provide ideal solutions for your customers.
Reseller Channel
As an Amcom Reseller you have access to a wide range of products to integrate into your own branded solution. Your brand, your products, your great service. The major difference between our two models is the billing and support of the end customer. Under the Reseller model you are responsible for billing your customer and with this, the ability to provide customer service directly.
Business Partner Channel
An Amcom Business Partner leverages the Amcom brand and sets your company apart from the competition. Integrating the Amcom portfolio into your existing offering means you can focus on providing your customer with their ideal solution and be rewarded with a monthly ongoing commission package. Under this model Amcom would provide billing services and customer support services directly to the end customer.
Program Benefits
Channel Partner Portal
Amcom Channel Partners have online access to a collection of sales tools including co-branded collateral, training documentation, technical product descriptions and branding guidelines. The portal also holds application forms, terms and conditions and Service Level Agreements.
Technical Support
Amcom Channel Partners have priority access to our Network Operations Centre, along with direct access to Amcom’s engineers and network specialists.
Product Flexibility
As an Amcom Channel Partner we offer you the flexibility to choose the Amcom products you wish to offer your customers in a non-exclusive partnership, so you have the freedom to integrate Amcom’s product offering into your existing product portfolio. As a single solution provider, our products have been designed to work seamlessly together, so that you have the ability to pair a number of products together with your existing portfolio to create holistic ICT solutions for your customers.
Amcom Premium Partner
Incentive Program
Amcom’s Premium Partner Data Network incentive program consists of three tiers; Silver, Gold, and Platinum. Our partner tiers have achievable qualification sales thresholds and reward our partners with a range of benefits including:
> Additional on-net sales rebates
> Marketing co-funding and support
> Invitation to Amcom sales events
> Priority invitation to Amcom
hospitality events
> Sales rebates on Hosted
Voice solutions
The Amcom Channel program is designed to create and foster a
profitable, long-term and mutually beneficial relationship between
Amcom and its partners.
The right Channel Program
for your
needs
Program Benefits
Competitive Pricing
Gain access to preferential pricing across Amcom’s on-net fibre network, our National ‘Tier 1’ 3rd-party Ethernet network including intercapital backhaul, plus Amcom’s owned and operated Data Centres.
Marketing Support
Annually, Amcom invests in marketing campaigns that drive demand for Amcom Solutions. Business Partners also have the opportunity to participate in regular sales incentive programs where you can earn valuable prizes and rewards.
Marketing Co-Funding
Co-Marketing funds are made available to assist Amcom Premium Partners in their Marketing Development and Demand Generation activities designed to drive leads and sales.
Sales Support
The Amcom Channel Program offers a comprehensive set of sales tools and resources to support you at every step of the sales cycle. Local account managers and pre-sales engineers work with you to design network solutions and attend customer meetings.
Product and Service Training
Throughout the year, we run a series of product training sessions for Amcom partners. These sessions take the form of sales focused, technical focused and induction sessions for partners.
These sessions provide partners with the latest information surrounding Amcom services, effective sales strategies and detailed solution architecture information.
PROGRAM BENEFITS
Reseller
Business Partner
SALES SUPPORT
Commissioned sales structure •
Margin based sales structure •
Access to pre-sales consultancy resources • •
Access to the Amcom Partner Portal and sales tools • •
Account management to assist in joint business development • •
MARKETING SUPPORT
Co-branded marketing program • •
Usage of the partner logo • •
Participate in incentive programs • •
Integrate the Amcom portfolio into your solutions • •
Welcome kit and partner recognition certificate • •
Access and usage of marketing collateral • •
TECHNICAL SUPPORT & TRAINING
Access to post-sales technical support • •
Direct support of customer •
PRODUCT EDUCATION
Access to product training • •
Access to training material • •
ACCOUNTS SUPPORT
Customer credit checks •
Dedicated billing account representative • •
...would recommend:
3
Network reliability
3
Value for money
3
Customer service
Don’t risk your reputation
At Amcom we pride ourselves on outstanding customer satisfaction and consistently provide and promote customer service as an absolute priority both within Amcom and on behalf of our Partners.
> 96% of customers would recommend Amcom to others
> The top three reasons customers choose Amcom are: network reliability, value for money, and customer service
Building the right solutions
Amcom continues to work alongside and invest with our vendor partners to build and deliver innovative and marketing leading solutions.
Amcom does it
better
Amcom is an award-winning, ASX
listed, IT and Telecommunications
company employing over 360
talented people across Australia.
Through the delivery of innovative, flexible and cost effective solutions and superior customer service, we are the provider of choice for the converging Information, Communication and Technology (ICT) needs of our partners and their customers across business and government throughout Australia.96%
Fibre & Networking
Amcom provides fast, reliable and secure data networks tailored to the specific needs of your customers. We can deliver local, state or national solutions, via our primary nodes in Perth, Adelaide, Brisbane, Sydney and Melbourne.
Services on our fibre network can be scaled from 2Mbps to 1000Mbps, and they’re all backed by Service Level Agreements and a dedicated 24/7 corporate helpdesk.
Internet Services
Amcom’s Internet platform provides your customers with dedicated access to Amcom’s core network, ensuring speed and reliability. We offer a variety of options, taking into account your customers’ overall requirements, their normal day-to-day activities, and the option to burst for short periods at any given time. To complement Amcom’s comprehensive Internet service offering, traditional DNS hosting, AntiVirus/AntiSpam and Standby services are also available.
Voice & Video Solutions
Amcom’s full suite of
next-generation Unified Communications and Collaboration solutions offer the ultimate in reliability and flexibility. They’re hosted in our high-availability, carrier-grade data centres and connected via our dedicated network. Reduce or remove the upfront costs of your customer-critical applications by purchasing services on a per-user/ per-month basis and only pay for what you need. Hosting a customer’s applications off-site frees up valuable internal space and relieves them of application management, allowing their IT staff to focus on more strategic issues.
SIP Lines
Amcom SIP lines, connected to an existing ISDN or IP-based PBX, allow your customers access to a suite of high-performance features, and allow for a seamless connection to access the advanced features of the Amcom Hosted IP Telephony platform. Amcom SIP lines allow customers to retain their existing PBX and overlay new Hosted PBX features such as Voicemail to Email, Auto Attendant, Click-to-Dial, and desktop integration. Amcom SIP also offers integration with all major ISDN and IP PBXs.
Data Centres
Amcom’s Data Centres allow you to host your customer’s IT equipment and data in a secure off-site environment. This cost-effective solution reduces their business risk and capital expenditure required to build and maintain their own facility. We manage every aspect of the facility to the latest ISO standards, so your customers can focus on their business. All of our data centre facilities have access to Amcom’s national network of voice and data services.
Built for
Business
Across the Amcom Intelligent Network, we offer truly integrated and
industry leading end-to-end ICT solutions. Our range of Channel products
and services span:
For the
National R
eseller
and Busi
ness
Partner p
rogram
Silver, Gold,
and Platinu
m
Premium
Partner Ince
ntive
Contact us
today
Call
1800 428 428
or visit
amcom.com.au/channel-partners
081213 Amc
om Channel P
artner bookl
et
Western Australia
Level 22, 44 St Georges Terrace Perth, WA, 6000
South Australia Level 6, 97 Pirie Street Adelaide, SA, 5000
Victoria
Level 29, 303 Collins Street Melbourne, VIC, 3000
New South Wales Level 5, 65 Berry Street North Sydney, NSW, 2060
Queensland
Level 4, 243 Edward Street Brisbane, QLD, 4003
NT
9/27 Harvey Street Darwin, NT, 0800
