BMC Transaction Management. Alexander Raab

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BMC Transaction Management

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BMC End User Experience Management:

Three separate approaches/options:

- Synthetic Transaction – Protocol Only Driver

S th ti T ti G hi l U I t f (GUI) D i

Synthetic

Transactions Application

Protocol

- Synthetic Transaction – Graphical User Interface (GUI) Driver

- Real Experience Monitoring

Application Graphical User Interface Synthetic Transactions Protocol N t k http/https

Network Transaction

Analysis

Web Server Web

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Synthetic Transaction Monitoring:

BMC TM ART Synthetic

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BMC Transaction Management Application

Response Time (BMC TM ART) - Synthetic

Identify problems by simulating an end-user (using a robot)

- Do I have problem?

Wh i bl ?

- Where is my problem?

- Which locations are affected?

Simple verification checks for accuracy as well as performance

as well as performance

- Who cares if you quickly serve bad data? Extensive protocol support

- Web, ERP/CRM, Mainframe (3270/5250),

Citrix and many more Citrix and many more

›

TrueLog lets you see what

the user saw

Reduce time to resolution – Reduce time to resolution

›

Versatile and easy-to-use

reporting and

management console

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The BMC TM ART Synthetic Landscape

Central Administration Customer Applications

Integrationsg

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BMC TM ART Synthetic Supported Protocols

Web Browser

•HTTP(S)/HTML

ERP/CRM

•SAP

Web Services (SOA)

•SOAP (HTTP/XML) ( )

•Macromedia Flex/AMF •Streaming (MS, Real) •Outlook Web Access •Remedy ARS •PeopleSoft •Siebel •Oracle Applications •Chordiant ( )

•MS .NET SOAP Stack •Apache Java SOAP Stack

Internet

•HTTP(S) Middleware

CORBA (IIOP) •Epiphany

•Lawson _{Legacy/Mainframe}

•IBM Mainframe (TN3270e) •Telnet-based terminal protocol •SMTP/POP/IMAP •MAPI •FTP •LDAP WAP •CORBA (IIOP) •J2EE/EJB

•.NET Remoting (Framework) •(D)COM (COM+, MTS)

•BEA Tuxedo (ATMI JOLT) Client/Server (Databases)

•5250

•WAP

•TCP/IP & UDP

BEA Tuxedo (ATMI, JOLT) •Oracle Forms •SAP NetWeaver S Client/Server (Databases) •ODBC •ADO •Oracle OCI •IBM CLI Other Applications

Terminal Services

•Citrix MetaFrame (ICA)

Other Applications

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Recording & Scripting

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What Type of Problem?

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What Type of Problem?

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TM ART TrueLog on Error:

The End-User Perspective on Problems

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TrueLog for SAP

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SLA Troubleshooting

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Individual Violations

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Powerful Reporting

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In Summary: BMC Transaction Management

Application Response Time

Identify problems from the end user perspective

- Do I have problem? - Where is my problem? - How many are affected?

Simple verification checks for accuracy

p

y

- Who cares if you quickly serve bad data?

TrueLog lets you see what the user saw

- Reduce time to resolutionReduce time to resolution

Extensive protocol support means you only need one tool for the job

Simple Pricing Model that does not make you count transactions

Additional value-add Transaction Management Solutions available

- BMC Transaction Management Real Experience Monitor

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Real Transaction Monitoring:

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BMC Transaction Management Application Response Time

Real Experience Monitor

Monitor Web Transactions: - Do I have a problem?p - Where is the problem?

- Which locations are affected?

- How frequent and of what duration? Simple verification checks for accuracy as well as performance

- Avoid false positive perception of having fast

pages but with bad data!

Versatile and easy-to-use reporting and management console

- Shared BMC TM ART Infrastructure

Support http and https protocols

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BMC TM ART REM Capture Capabilities

Protocols Captured:

- Standard web based http and https

Filter Options:

- Client Locations - Server Destinations - URI Query Strings - Post-Data

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Same Basic BMC TM ART Constructs for both

Synthetic & Real

Real Experience Monitor constructs match that of BMC TM ART Synthetic

- Locations - MonitorsMonitors - Transactions

Common Metrics collected and Analyzed for:

Health

- Health - Availability - Accuracy - Performance

Page Server Busy Time Page Download Time

Unique Metrics collected for:

- Unique Client Count

- Count of Transaction Instances

Common Reports

Common Integrations

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Transaction Management: Integrated BMC TM ART Synthetic + Real

Adding Real Experience Monitoring to

Users Adding Real Experience Monitoring to

BMC TM ART only requires a Passive Network Traffic Analysis Probe

Synthetic Txn Robots Users REM Network Mirror Probe Analytics, Portal UI & Dashboard BMC TM ART Cli t Web Servers BPM BMC TM ART Central BMC TM ART Client

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BMC TM ART Real Experience Monitor Summary

User Interface is BMC TM ART Central

- Manage software probes

Learn transactions

Client

- Learn transactions - Configure monitoring

Deployment/Configuration

No specialized execution server required BMC TM ART

- No specialized execution server required.

- Probe deployed in network at appropriate points

- No overhead, delay or risk to application – works with copy of

packets

Central Server

E ti S

Monitors

- Each REM monitor captures a set of URLs representing real user

transactions. N d t il dif d l iti t Execution Server REM Taxi Monitor Synthetic Monitor(s)

- No need to recompile, modify or redeploy any existing customer

applications

Probe

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Transaction Definition – Learning Mode

Identify URL Pattern Filter (or leave blank and record all )

Identify locations to scan transactions from (or leave blank and record from all locations )

Select URL Pattern and Define as Transaction

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In Summary: BMC TM ART Real Experience Monitor

Identify problems from the end user perspective but from inside the Data Center

Simple verification checks for accuracy

- Who cares if you quickly serve bad data?

Simple Pricing Model that does not make you count transactions

Familiar BMC TM ART Console, Data, and Integrations

Part of BMC’s Transaction Management Solution

- Synthetic – Protocol Based - Synthetic Protocol Based - Synthetic – GUI Driver Based - Real Experience Monitor

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BMC Performance Manager Integration to BMC TM ART

Remedy Service Desk BMC Service I t & E t Impact & Event

Management

BMC Performance Manager Agent or Agentless (BPM and PATROL)

BMC Transaction Management Application Response Time (BMC TM ART)

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BMC ProactiveNet Analytics Landscape

Integration

Email, , Remedy BMC Service

SNMP

y Service

Desk

Impact & Event Management BMC P ti N t A l ti Intelligent Events BMC ProactiveNet Analytics BMC Performance Manager Agent or Agentless (BPM and Patrol) Third-Party Adapters HP, CA, Tivoli, MOM

Business or Other Data Metrics BMC Transaction Management Application Response Time (BMC TM ART)

Monitoring

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