project on work environment in Hero Honda

(1)

SUMMER TRAINING PROJECT REPORT

ON

“To Study the Effectiveness of Employee Involvement & Work

Environment in Hero Honda”

AT

HERO HONDA MOTORS LTD.

Submitted By:

Mona Bansal

Ansal Institute of Technology

Enrollment No.:07-AIT-MBA-80

(2)

PREFACE

This study is undertaken as a requirement for the award of two years full time degree in “Masters of Business Administration” from Ansal Institute of Technology (AIT),

Gurgaon (Haryana)

The study was carried out under the guidance of Human Resource Department, HERO HONDA Gurgaon.

The purpose of this study is to know about the ‘various employee involvement activities and Work environment facilities and their impact on employee’s performance, motivation and satisfaction level at HERO HONDA, Gurgaon.

(4)

It may take just formality to deference and hallucinate net of heightened words, to express Gratitude in favour of a teacher, or an institute but the fact is somewhat different that the feelings of an obliged heart cannot be put on papers. Always there remains a lot to say but want of words too. I would like to thank my college for providing this opportunity to prepare this valuable project.

I take this opportunity to express my sincere gratitude to Mr. Smarajit Banerjee

(D.G.M, HRD), Mrs Divya Jain (Assistant Manager, HRD), Ms Gunjeet Kaur (Senior Officer, HRD) my mentors who took great pains in going through the each step of my project and made valuable comments and suggestions, which has helped me to prepare this project on time.

I also express my gratitude to the honourable Head of my department Prof. M. S. Mamik and Mr. R.K. Yadav (Placement coordinator).

(5)

EXECUTIVE SUMMARY

1. Define Research problem: effectiveness of Employee Involvement activities &

Work Environment facilities

2. Formulation of Objective:

• How company engages employees in the work through employee involvement, from which it increase their efficiency & motivation power.

• Present level of work environment in plant.

3. Literature Study:

• Organizations: Most of the companies doing research or fieldwork on employee involvement/engagement.

• Journals: Employee Involvement & Work Environment related topics be published in journals.

4. Hypothesis:

Null Hypothesis: Work environment of the plant & Employee’s Involvement in the

various activities affect the employees to increase their efficiency.

Alternative Hypothesis: There is no affect on the employees & it does not increase

their efficiency.

5. Research Methodology:

 Need for the study: To know employee are involving or participating in the

organization’s activities, from the work environment of the company employees are happy or not.

 Research Design: Exploratory Research

 Sample Design

• Universe: Employee’s (Finite) • Population: Gurgaon

• Sample Size: Grid-51 employees; questionnaire-205 employees

(6)

6. Sampling Design: Stratified Sampling (The population is stratified into a number

non overlapping subpopulation or strata.)

7. Collection of data:

 Primary data: Through Survey

• Personal interview (Help Desk)

• Questionnaire  Secondary data:

• Internet

• Journals

8. Execution of the project: 20% of the permanent employees were taken in various

department i.e.

• Engine Assembly: 26

• Frame Assemble: 40

• Maintenance Department: 20

• Production & Engineering Department: 10

• Aluminum Phase: 25 • Paint Shop: 15 • Weld Shop: 15 • Steel Phase: 15 • Press Shop: 5 • Gear Phase: 16 • Heat treatment: 5

• Tools & Equipment: 6

• Safety & Environment: 3

• Final Inspection: 4

9. Analysis of data:

• Coding the entire data in Excel Sheet

• For Grid - used perceptual map

• For questionnaire – Column, SPSS: One-Way ANOVA (Line), Pie-chart

10. Hypothesis Testing: For testing the hypothesis correlation is used for Questionnaire

– II. In which it correlate one factor with other factor, or in other words one variable is dependent and other one is independent.

(7)

Chapter I – The Company

INTRODUCTION

Hero Honda Motors Limited, based in Delhi, India, is the world's largest manufacturer of motorcycles. Hero Honda is a joint venture that began in 1984 between the Hero Group of India and Honda of Japan. It has been the world's biggest manufacturer of 2-wheeled motorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year.

Hero Honda’s Splendor is the world’s largest selling motorcycle. Hero Honda currently rolls out from its three globally benchmarked manufacturing facilities. Two of these are based at Dharuhera and Gurgaon in Haryana and the third state of the art manufacturing facility was inaugurated at Haridwar, Uttrakhand in April 2008.These plants together are capable of producing out 4.4 million units per year.

(8)

1.1 COMPANY PROFILE

“Hero” is the brand name used by the Munjal brothers in the year 1956 with the flagship company Hero Cycles. India's Hero Group and Japan’s Honda Motor Company merged in 19th_{Jan 1984. Japan has not only created the world's single largest two wheeler company but} also one of the most successful joint ventures worldwide.

During the 80s, Hero Honda became the first company in India to prove that it was possible to drive a vehicle without polluting the roads. The company introduced new generation motorcycles that set industry benchmarks for fuel thrift and low emission. A legendary 'Fill it - Shut it - Forget it' campaign captured the imagination of commuters across India, and Hero Honda sold millions of bikes purely on the commitment of increased mileage. Over 19 million Hero Honda two wheelers tread Indian roads today. These are almost as many as the number of people in Finland, Ireland and Sweden put together.

Hero Honda has consistently grown at double digits since inception; and today, every second motorcycle sold in the country is a Hero Honda. Every 30 seconds, someone in India buys Hero Honda's top -selling motorcycle - Splendor. This festive season, the company sold half a million two wheelers in a single month-a feat unparalleled in global automotive history.

(9)

VISION

Hero Honda had a dream of making motorcycles that would touch and transform the lives of their customers by giving them a mode of transport that was fuel-efficient, comfortable and environment friendly. One that would enhance their efficiency at work, enable them to share moments of joy with their families and add up to a better quality of life. In a scenario where the customer had a few choices, their vision was to offer the highest quality at a reasonable price, to meet their customer’s expectations, and to exceed them. Behind the success of Hero Honda, is the saga of teamwork. In the new millennium, they stand committed to innovation, to change, to achieving breakthroughs… to moving forward in the new century, while retaining the values that have been like a beacon in this journey thus far.

MANDATE

• Be a world-class manufacturer.

• Be a market leader.

• Provide highest level of customer satisfaction.

• Achieve excellence through teamwork.

(10)

Company Details

Hero Honda Motors Ltd.

Type Public company

Founded January 19, 1984 in Gurgaon, Haryana, India

Headquarters New Delhi, India

Key people

Mr. Brijmohan Lall Munjal, Founder Mr. Brijmohan Lall Munjal, Chairman

Mr. Toshiaki Nakagawa, Joint Managing Director Mr. Pawan Munjal, Managing Director, CEO

Industry Automotive

Products Motorcycles, Scooters

Revenue Rs.98, 999.60 million

(11)

KEY MILESTONES

Milestones

1984 • Hero Honda Motors Limited established in joint venture with

Honda Motors of Japan, to manufacture motorcycles.

1985 • 1985 Arrival of the 100 cc Hero Honda Motorcycle.

1991 • 1991 Hero Honda receives National Productivity Council's Award.

• Hero Honda receives the Economic Times - Harvard Business

School Association Award against 2 200 contenders.

2004 • Hero Honda continues as the World's largest manufacturer of

two-wheelers with an annual sales volume of 2.07 motorcycles and a market share of 48%.

Awards & Accolades

2006 • Hero Honda Achiever won NDTV Profit Car India & Bike India

Awards 2006 for the Motorcycle of the Year and Bike up to 150 cc of the year.

• Hero Honda Glamour won NDTV Profit Car India & Bike India

Awards 2006 for up to 125 cc of the Year.

(12)

government.

2004 • Hero Honda awarded as the best governed company in the private

sector from the Institute of Company Secretaries.

• Hero Honda Motors was ranked 3rd in Asia's leading companies

award by Far Eastern Economic Review.

2003 • Bike Maker of the Year by Overdrive Magazine.

• Most Respected Company in Automobile Sector by Business World

(January 27, 2003 issue).

• Winner of the Review 200 - Asia's Leading Companies Award (3rd

Rank amongst the top 10 Indian companies)

2002 • Bike Maker of the Year by Overdrive Magazine.

• Winner of the Review 200 - Asia's Leading Companies Award (4th

Rank amongst the top 10 Indian companies).

• Entrepreneur of Year Award by Business Standard.

• Company of the Year of ET Awards for Corporate Excellence.

• Giants International Award to the Chairman in the field of Business &

Industry.

• Business Leadership Award by Madras Management Association.

2001 • Entrepreneur of the Year Award by Ernst & Young.

• Winner of 3 Leave Award for showing Corporate Environment

Responsibility in the Automobile Sector by Center for Science & Environment.

• Winner of the Review 200 - Asia's Leading Companies Award (9th

Rank amongst the top 10 Indian Companies).

• Bike Maker of the Year by Overdrive Magazine

(13)

Hero Honda experienced great growth throughout its early days. The Munjal family started a modest business of bicycle components. By 2002 Hero Group had sold 86 million bicycles producing 16000 bicycles a day. Today Hero Honda has an assembly line of nine different models of motorcycles available. It holds the record for most popular bike in the world by sales for its Splendor model. Hero Honda Motors Limited was established in joint venture with Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006. Recently it has also entered in scooter manufacturing, with its model PLEASURE mainly aimed at girls. HUNK is the latest offering from the HHML stable.

(14)

CD 100 (100 CC) CD SS (100 CC) CD-DAWN (100 CC) CD DELUXE (100 CC) SPLENDOR+ (100 CC) SUPER SPLDR (100 CC) PASSION PLUS (100 CC) 100 CC SCOOTERS PLEASURE (100 CC) 125 CC BIKE SPLENDOR NXG (125 CC) 150 CC BIKES

(15)

GLAMOUR (150 CC) GLAMOUR FI (150 CC)

ACHIEVER (150 CC) CBZ-XTREME (150 CC)

HUNK (150 CC)

223 CC BIKE

(16)

KEY POLICIES

HERO HONDA MOTORCYCLES/SCOOTERS

Model Capacity Production Ratio(Q1/2007)

Hero Honda Achiever 150 CC 0.35%

Hero Honda CD Dawn 100 CC 23%

Hero Honda CD Deluxe 100 CC

-Hero Honda CD 100 100 CC

-Hero Honda CD 100 SS 100CC

-Hero Honda Pleasure Hero Honda Glamour

• Glamour • Glamour - FI 100CC 150CC 150CC 2% 8%

Hero Honda Karizma 223 CC 1%

Hero Honda Passion Plus 100 CC 17%

Hero Honda Splendor • Splendor +

• Super Splendor

• Splendor NXG

100CC

125 CC 44%

(17)

At Hero Honda, their goal is not only to sell people a bike, but also to help them every step of the way in making their world a better place to live in. Besides its will to provide a high-quality service to all of its customers, Hero Honda takes a stand as a socially responsible enterprise respectful of its environment and respectful of the important issues. Hero Honda has been strongly committed not only to environmental conservation programmers but also expresses the increasingly inseparable balance between the economic concerns and the environmental and social issues faced by a business. A business must not grow at the expense of mankind and man's future but rather must serve mankind. "We must do something for the community from whose land we generate our wealth." A famous quote from Worthy Chairman Mr. Brijmohan Lall Munjal.

There are basic policies which are used by HERO HONDA, Some are -:

• Environment Policy- Committed to demonstrate excellence in environmental

performance on a continual basis.

• Quality Policy- Excellence in quality is the core value of Hero Honda's philosophy.

• Safety Policy- Hero Honda is committed to safety and health of its employees and

other persons who may be affected by its operations.

PRO (Primary Research Objective)

To study and analyze the effectiveness of Employee Involvement and Work Environment. SRO (Secondary Research Objective)

(18)

• To map the perception of employees towards various Employee Involvement activities

• To find the impact of Employee Involvement activities in the organization.

• To study the various work environment facilities of the organization.

• To analyze the Work Environment facilities for the employees.

Chapter II – The Project

2.1 Purpose & Scope of Study

To know whether employees are involving or participating in the organization activities, their work environment (physical) & from them they are getting any benefit or not.

Secondary Research

EMPLOYEE INVOLVEMENT

Employee involvement is making employees to work with not only with their minds and bodies but also with ‘HEARTS’. When somebody puts heart and soul into work, he creates a congenial atmosphere where organizational and individual goals can be achieved more effectively.

What is Employee Involvement?

• Employee involvement is creating an environment in which people have a decision and actions that affect their jobs.

• A variety of management practice centered on empowerment & trust that are designed to increase employee commitment to organizational objectives and performance improvement. It is often used interchangeably with employee participation, but

(19)

employee involvement practices tend to take place at individual or workgroup level, rather at higher decision making levels.

• Processes or programs designed to fully integrate employees into our organization in a positive way so they feel part of the team.

For employee involvement it is necessary that employee must have-:

o Commitment o Satisfaction

o “Say, Stay, Strive” o Creativity

o Idea generation

o Participation in planning

o Decision-making & continuous improvement activities

Note: How to involve employees in decision making process and continuous improvement activities:

We can use such methods as suggestion systems, manufacturing cells, work teams, continuous improvement meetings, Kaizen (continuous improvement) events, corrective action processes, and periodic discussions with the supervisor.

Key Drivers of Involvement

It encompasses training development & career, immediate management, cooperation, work environment, equal opportunity & fair treatment, leadership, performance management, health & safety, job satisfaction, work –life balance, communication, compensation, benefits, commitment, family-friendliness, fun & social activities.

(20)

Forms of employee involvement

• Direct

• Indirect

Direct forms of involvement are where employees are in some way directly involved in their immediate place of work, whereas indirect or representative participation is where some notion of a representative structure is involved. Common forms of direct employee involvement include team briefings, suggestion schemes, job enrichment, job design, autonomous working groups, quality of working life programmes and attitude surveys. Indirect forms of participation include works councils, quality circles, board representation, involvement groups and task forces.

Employee Involvement in Hero Honda

Hero Honda involves their employee by doing various activities in the company. They engaged employees in their work by some attributes, from which employee feel as part of the team. Employee Involvement is the key to success. These are:

 Suggestion Schemes  Cross Functional Teams

 External Competition: Participation in international & national competition  Participation in various internal competitions like debate, speech, poem, slogan.  Reaching out to Families.

 Plant Library – Adhayan

(21)

Work Environment

The purpose of work environment is to establish and maintain physical working conditions and to provide resources that allow individuals workgroups to perform their efficiently and without unnecessary distractions.

(22)

Establishing an effective work environment begins with identifying the physical environment and resources needed to perform committed work. An appropriate physical environment and personal workspace are provided for individuals and work groups to perform their assigned responsibilities. Improvements to the effectiveness of the work environment are identified and prioritized. Within reasonable boundaries, high priority improvements are implemented. Environmental conditions that would degrade or endanger the health or safety of the workforce are eliminated. Distractions in the work environment are identified and minimized.

Safety Policy of Hero Honda

Hero Honda is committed to safety and health of its employees and other persons who may be affected by its operations. They believe that the safe work practices lead to better business performance, motivated work force and higher productivity.

They create a safety culture in the organization by:

 Integrate safety and health matters in all our activities.

 Ensuring compliance with all applicable legislative requirements.

 Empowering employees to ensure safety in their respective work places.

 Promoting safety & health awareness amongst employees, suppliers and contractors.  Continuous improvements in safety performance through precautions besides

participations & training of employees. Quality Policy

Excellence in quality in the core value of Hero Honda’s philosophy. We are committed at all levels to achieve high quality in whatever we do, particularly in our products and services which will meet and exceeded customer’s growing aspirations through:

 Innovation in products processes and services.

 Continuous improvements in our total quality management system.  Teamwork & responsibility.

(23)

They are committed to demonstrate excellence in their environmental performance as continual bases as an intrinsic element of our corporate philosophy.

 Integrate environmental attributes & cleaner production in all our business processes & practices with specific consideration to substitute of hazardous chemicals where viable & strengthen the greening of supply chain.

 Continue product innovations to improve environmental compatibility.

 Comply with all applicable environmental legislation & also controlling our environmental discharges through the principals of “ALARA” ( as low as reasonably achievable)

 Institutionalize resource conservation in particular in the areas of oil, water, electrical energy paints& chemicals.

 Enhance environmental awareness of our employees, dealers & vendors, while promoting their environment in ensuring sound environmental management.

2.2 Methodology

(24)

Research Design --- Exploratory Research

Exploratory Research: Exploratory Research is conducted into an issue or problem where there are few or no earlier studies to refer to. The focus is on gaining insights & familiarity for later investigation. It is used principally to gain a deeper understanding of something. Scaling Method---- Likert Scale

Likert Scale: A measure of attitudes designed to allow respondents to indicate how strongly they agree or disagree with carefully constructed statements that range from very positive to very negative toward an attitudinal object.

The Rating used in Likert Scale is as

1 – Strongly Disagree 3 – Neither agree nor disagree 5 – Strongly Agree

2 – Disagree 4 – Agree

SAMPLING METHOD--- Stratified Random Sampling

In stratified sampling, simple random sub samples are drawn from within different strata that are more or less equal on some characteristic.

Different strata were formed on the basis of department wise in which different grades were taken in the organization.

LC – LK Operator

(25)

E1 – E2 Junior Staff (Supervisor, Junior Officer)

E3 – E5 Officers (Asstt. Officer/Asstt. Engg., Officer/Engg., Sr. Officer/Sr.Engg)

M1 – M2 Asstt. Manager, Deputy Manager

M3 & Above Manager, Sr. Manager, AGM

From the different strata mentioned above, analysis was done. Department - wise analysis, Grade - wise analysis, and overall analysis.

Method of data Collection

• Primary Research (open ended) questionnaire, one to one interaction with employees’, help desk.

• Secondary Research (internet, books, journals, reading material from HHG) understand the topic, HHG culture, & processes.

(26)

Departments From strength Aprox.dept strength % Engine Assembly: 7 111 6% Frame Assembly 8 204 4% Maintenance Deptt: 3 65 5%

Production & Engineering Deptt: 5 40 13%

Aluminum Phase: 7 143 5% Paint Shop: 3 88 3% Weld Shop: 3 88 3% Steel Phase: 3 82 4% Press Shop: 2 22 9% Gear Phase: 3 87 3%

Tools & Equipment: 2 33 6%

Safety & Environment: 1 5 20%

Final Inspection: 2 21 10% Heat Treatment 2 23 9% Total 51 1012 sampling division (n=51) 13% 15% 6% 10% 14% 6% 6% 6% 4% 6% 4% 2% 4% 4%

Engine Assembly: Frame Assembly

Maintenance Deptt: Production & Engineering Deptt:

Aluminum Phase: Paint Shop:

Weld Shop: Steel Phase:

Press Shop: Gear Phase:

Tools & Equipment: Safety & Environment:

Final Inspection: Heat Treatment

(27)

Departments 20% from the strength Appropriate department strength & % Engine Assembly: 26 111 23% Frame Assembly 40 204 20% Maintenance Deptt: 20 65 31%

Production & Engineering Deptt: 10 40 25%

Aluminum Phase: 25 143 17% Paint Shop: 15 88 17% Weld Shop: 15 88 17% Steel Phase: 15 82 18% Press Shop: 5 22 23% Gear Phase: 16 87 18%

Tools & Equipment: 6 33 18%

Safety & Environment: 3 5 60%

Final Inspection: 4 21 19% Heat Treatment 5 23 22% 205 1012 sampling division(n=205) 13% 21% 10% 5% 12% 7% 7% 7% 2% 8% 3% 1% 2% 2%

Engine Assembly: Frame Assembly

Maintenance Deptt: Production & Engineering Deptt:

Aluminum Phase: Paint Shop:

Weld Shop: Steel Phase:

Press Shop: Gear Phase:

Tools & Equipment: Safety & Environment:

Final Inspection: Heat Treatment

(28)

Chapter III – Collection & Analysis of Data

3.1 Data collection

This chapter deals with the analysis of data or in other words, is the main body of the project. The feedback was taken from the employees by conducting the survey, making the respondents to fill the questionnaire (Annexure-I, Annexure-II). The respondents gave various suggestions during the survey that helped us in the analysis.

Questionnaire is divided into stages i.e.

1st_{Discriminant Analysis --- It’s a mathematical approach designed to describe}

consumer/employees perception of an object or activity on series of special map. So that the relationship between objects can see easily. It is an attribute-based approach of mapping perception.

2nd_{Descriptive Analysis --- It is a study which describes each characteristics of a} particular individual or a group. i.e.

• Department wise

• Grade wise

(29)

Questionnaire-I Discriminant Analysis

Perceptual Map

-0.4 -0.2 0 0.2 0.4 0.6 0.8 1 -1.2 -1 -0.8 -0.6 -0.4 -0.2 0 0.2 0.4 0.6 0.8 activities attributes

Employee Involvement = fn (Fun/enjoyment+Knowledge+participation)

Quality circle 2nd_Quadrant Teamwork Fun/enjoyment Relaxation Motivation Decision-making Participation Self-develop ment Creativity Knowledge Phy. Activ. Suggestion Schemes Morning Meeting Festivals Library CFT’s Family Involvement 1st_Quadrant 4th_Quadrant ₃rd_Quadrant

(30)

3.2 Data Analysis

In 1st_{Quadrant attributes, which are covered in circle, are moving around to CFT &}

Quality Circle is fully satisfied by the employees. From Activities:

Quality circles, CFT’s, Suggestion schemes, Morning stand up meeting, Library, Festivals all these activities are doing well, from these-employees are satisfy but dis-satisfied from open house, picnic/tours.

From Attributes:

Employees’ getting Knowledge, Self-development, Team work, Participation, Awareness & Motivation they all are moving around these activities but somewhere lacking from decision-making & family involvement.

Recommendation:

• Employees’ are not aware about the open house, so programs should run by the organization to give them proper knowledge.

• Family involvement, picnic/tours is necessary.

Suggestions:

As per the analysis of

questionnaire-• There is a need to improve some activities of CFT.

• From personal interview & grid we recognize that picnic/tours are prominent to engaged employees in the work, where family get involved deeply which is very important for employees’ as well as for company to increase their efficiency.

• People are concerned for knowledge, teamwork and self-development so activities should be there to increase these attributes.

(31)

Questionnaire-II: CODING Descriptive Analysis

Department Wise

Note: SCALE 1 Strongly Disagree 2 Disagree

3 Neither agree nor disagree

4 Agree

5 Strongly Agree

DEPARTMENT

S&E

Safety & Environment EA Engine Assembly

P&E Production & Environment MD Maintenance Department HT Heat Treatment PS Press Shop WS Weld Shop SP Steel Phase PS Press Shop AP Aluminum Phase FI Final Inspection T&E Tools & Equipment GD Gear Department

(32)

1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages 4 2.3 4.4 3.8 3.8 4.4 4.1 2.9 3.7 4.1 4.5 4.7 3.3 2.8 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g Cleanliness

2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows

4 2.9 4.4 3.4 2.4 4.2 3.8 3.7 4.3 4.4 4.3 4.4 3.2 2.5 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g Paint/Varnish

3. Disinfectants are used for keeping the factory clean

4 2.8 4.2 3.4 3.2 4.4 3.5 3.1 4.1 4.3 3.8 4.5 3.7 2.7 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt

R

at

in

(33)

4. Sweepers employed for keeping the washroom clean are performing their duty well 3.7 3.03.9 3.6 3 4 3.8 2.8 4.5 4.3 _{4.0 4} 3.6 2.7 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g Perform duty

5. Sweepers use detergents for cleaning the toilets

3.7 2.9 4.2 3.2 4.2 4.6 3.7 2.8 4.1 4.2 4.5 4.1 3.5 3.1 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g Detergents

6. There are proper arrangements for disposal of waste &effluents 4.3 2.8 4.4 3.2 4.6 4.2 3.5 2.7 4.3 4.4 4.5 4.2 3.6 3.0 0.0 1.0 2.0 3.0 4.0 5.0

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA

R

at

in

g

(34)

7. There is adequate ventilation facility for circulation of fresh air 3.7 2.5 3.5 2.6 2.8 4 3.7 2.4 4.1 4.3 4.0 3.1 3.5 2.6 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA deptt R at in g ventilation

8. There is suitable temperature at your workplace

4.3 2.8 3.8 2.8 1.6 3.4 3.4 2.5 4.3 4.2 4.3 3.3 3.8 2.5 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g temperature

9. There is a proper arrangement to avoid inhalation of dust etc.

4 3.2 4.5 3.1 2.4 3.8 3.9 3.1 4.1 3.6 3.8 3.1 3.2 2.9 0 1 2 3 4 5

S&E EA P&E M D HT PS WS SP PS AP FI T&E GD FA

Deptt R at in g aviod inhalation

(35)

10. There is sufficient space for every worker at the work place 3.7 3.1 4.2 3.4 4 4.2 3.6 4.0 4.0 4.4 4.3 3.7 3.5 2.9 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g space

11. There is sufficient & suitable lighting at your work place

4 3.9 4.7 3.7 4.4 4 3.5 3.9 3.9 4.4 4.5 4.8 3.3 3.4 0 1 2 3 4 5 6

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g lighting

12. There is an effective arrangement for drinking water

4.3 3.4 4.1 3.8 4.6 4.4 3.9 3.8 4.0 4.2 4.3 4.8 3.2 3.6 0 1 2 3 4 5 6

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g w ater

(36)

13. There is facility of cold drinking water during hot weather 4 3.8 3.9 3.9 4.6 4.8 3.7 4.1 3.7 4.2 4.3 4.9 3.4 4.0 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA

Deptt

cold water

14. Drinking water points are placed away from prohibited places

3.7 3.2 3.8 2.7 4.4 4.2 3.5 4.2 3.9 4.0 3.8 4.4 3.7 3.8 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA

Deptt

prohibited

15. There is suitable place for keeping workers clothing (locker room)

3.7 3.2 4.3 3.8 4.6 3.4 2.1 4.0 4.1 4.2 4.5 _{4.1 3.8 4.0} 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g locker room

(37)

16. There is proper first-aid & medical services 3.7 2.8 4.2 4.0 3.4 4.2 3.5 3.9 4.1 4.3 4.5 4.4 3.7 3.2 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g first-aid

17. Canteen serves foodstuff at subsidized rate

2.3 2.7 4.5 3.8 3.8 4.4 _3.7 4.3 4.2 4.2 4.0 _{3.7 3.8} 3.3 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g subdzed rate

18. Canteen serves quality foodstuff

3.7 2.6 4.2 3.3 3.2 4.4 3.7 3.9 4.3 4.3 4.0 3.9 3.2 2.9 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g quality

(38)

19. There is rest area around your workplace 3.7 _3.4 4.5 3.7 3.2 4.8 3.7 4.3 4.3 4.5 4.5 4.2 3.7 3.2 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g rest area

20. The company timely provides uniform

3.3 4.3 4.5 3.8 4.6 5 4.4 4.0 4.3 4.6 4.0 4.5 3.7 4.3 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g uniform

21. Pair of shoes timely given by the company

3.3 4.2 3.9 3.4 4.2 5 4.5 4.1 4.5 4.5 _{4.0 4.2 3.9} 4.3 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g shoes

(39)

22. There is a comfortable work environment at your workplace 3.7 2.7 4.3 3.4 3.8 4.4 4.4 4.0 4.5 4.4 4.3 3.9 3.5 3.2 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g w rk envrm nt

23. There is complaint resolution procedure in the company

3.7 2.7 4.3 3.2 3.8 3.8 4.2 4.1 4.7 4.4 4.3 3.6 3.7 2.8 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g complain

24. Following CFT's are working in the company at satisfactory level

4.3 2.8 4.4 3.4 3.2 4.4 4.1 3.9 4.1 4.2 4.3 3.8 4.1 3.3 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g CFT's

(40)

25. There should be an introduction of new activities by CFT 4 3.0 4.5 3.6 2.4 4.2 4.1 3.1 3.7 4.1 4.3 3.8 3.6 3.8 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g intro

26. Employee involvement activities motivate the employees

4 2.9 4.8 3.5 3.2 4.6 4.1 3.9 3.6 4.2 4.5 3.7 3.5 4.1 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g motivate

27. Various activities of employee involvement enhance your efficiency

4 2.4 4.5 3.4 3.6 4 3.9 3.8 3.5 4.0 4.3 3.9 3.9 3.5 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g efficiency

(41)

28. You are satisfied with suggestion token gifts 4 2.3 4.1 3.3 4.4 3.6 3.3 4.2 3.5 4.1 3.8 3.2 3.4 3.2 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g gifts

29. There is a varied collection of books in the library

4 3.3 4.4 3.6 4.4 4.2 3.9 4.2 3.5 4.3 4.5 4.2 3.4 3.8 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g library

30. Employees get equal chance to participate in the employee involvement activities

4 2.9 4.5 3.7 3.6 4.2 4.3 4.5 3.6 4.3 4.3 4.1 _{3.4 3.5} 0 1 2 3 4 5

S&E EA P&E MD HT PS WS SP PS AP FI T&E GD FA Deptt R at in g partciptn

(42)

These departments are not satisfied with various factors i.e.

S.No.

Factors Department Prominent

Parameter

1. Inhalation of dust Heat Treatment Disagree

2. Suitable Temperature Frame Assembly Disagree Steel Phase Disagree Maintenance

Department

Disagree Engine Assembly Disagree Heat Treatment Strongly

Disagree 3 Ventilation of Fresh air Engine Assembly Disagree

Maintenance Department

Disagree Heat Treatment Disagree Steel Phase Disagree Frame Assembly Disagree 4 Disposal of waste & effluents Engine Assembly Disagree Steel Phase Disagree

Engine Assembly is the main department that is not satisfied with the work

(43)

Grade Wise

Means Plots

1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages

GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

(44)

GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5

3. Disinfectants are used for keeping the factory clean

GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 4.4 4.2 4.0 3.8 3.6 3.4 3.2 3.0

(45)

5. Sweepers use detergents for cleaning the toilets

(46)

7. There is adequate ventilation facility for circulation of fresh air

(47)

9. There is a proper arrangement to avoid inhalation of dust etc.

(48)

11. There is sufficient & suitable lighting at your work place

(49)

13. There is facility of cold drinking water during hot weather

(50)

15.There is suitable place for keeping workers clothing (locker room)

(51)

17. Canteen serves foodstuff at subsidized rate

(52)

18. Canteen serves quality foodstuff GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

19. There is rest area around your workplace

(53)

20. The company timely provides uniform GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

21. Pair of shoes timely given by the company

(54)

22. There is a comfortable work environment at your workplace GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

23. There is complaint resolution procedure in the company

(55)

24. Following CFT's are working in the company at satisfactory level GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

25. There should be an introduction of new activities by CFT

(56)

26. Employee involvement activities motivate the employees GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

27. Various activities of employee involvement enhance your efficiency

(57)

29. There is a varied collection of books in the library

(58)

30. Employees get equal chance to participate in the employee involvement activities GRADES M4 M3 M2 M1 E5 E4 E3 E2 E1 C4 C2 LK LJ LI LH LG LF LE LD LC 5.0 4.5 4.0 3.5 3.0 2.5 2.0

Now we analysis grade wise, where some grades are not agree with some factors.

S.No. Factors Grade Prominent

Parameter

1. Disposal of waste & effluents LI Disagree

2. Ventilation of fresh air LJ Disagree

LD Disagree

LE Disagree

3. Temperature C4 Disagree

LI Disagree

LE Disagree

4. Inhalation of dust LE Disagree

LI Disagree

C4 Disagree

E4 Disagree

5. Drinking water LI Disagree

6. Locker room LI Disagree

C2 Disagree

C4 Disagree

(59)

LE Disagree

Overall Analysis

Q1. Following areas of organization are cleaned regularly: I. e. floors, benches/chairs, & passages Frequency Percent Cumulative Percent

Strongly disagree 22 10.7 10.7 Disagree 17 8.3 19.0 Neither agree nor disagree 41 20.0 39.0 Agree 96 46.8 85.9 Strongly agree 29 14.1 100.0 Total 205 100.0

(60)

14.1% 46.8% 20.0% 8.3% 10.7% strongly agree agree

neither agree nor di disagree strongly disagree

Q2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows Frequency Percent Cumulative Percent

Strongly disagree 15 7.3 7.3 Disagree 17 8.3 15.6 Neither agree nor disagree 46 22.4 38.0 Agree 94 45.9 83.9 Strongly agree 33 16.1 100.0 Total 205 100.0 16.1% 45.9% 22.4% 8.3% 7.3% strongly agree agree

Q3. Disinfectants are used for keeping the factory clean

Frequency Percent Cumulative Percent Strongly disagree 16 7.8 7.8

Disagree 16 7.8 15.6 Neither agree nor disagree 54 26.3 42.0 Agree 84 41.0 82.9 Strongly agree 35 17.1 100.0 Total 205 100.0

(61)

Q4. Sweepers employed for keeping the washroom clean are performing their duty well Frequency Percent Cumulative Percent

Strongly disagree 11 5.4 5.4 Disagree 31 15.1 20.5 Neither agree nor disagree 40 19.5 40.0 Agree 82 40.0 80.0 Strongly agree 41 20.0 100.0 Total 205 100.0 20.0% 40.0% 19.5% 15.1% 5.4% strongly agree agree

Q5. Sweepers use detergents for cleaning the toilets

(62)

Q6. There are proper arrangements for disposal of waste & effluents Frequency Percent Cumulative Percent Strongly disagree 16 7.8 7.8

Disagree 28 13.7 21.5 Neither agree nor disagree 44 21.5 42.9 Agree 72 35.1 78.0 Strongly agree 45 22.0 100.0 Total 205 100.0 22.0% 35.1% 21.5% 13.7% 7.8% strongly agree agree

Q7. There is adequate ventilation facility for circulation of fresh air

(63)

Q8. There is suitable temperature at your workplace

Disagree 26 12.7 28.8 Neither agree nor disagree 39 19.0 47.8 Agree 80 39.0 86.8 Strongly agree 27 13.2 100.0 Total 205 100.0 13.2% 39.0% 19.0% 12.7% 16.1% strongly agree agree

Q9. There are proper arrangements to avoid inhalation of dust etc.

Disagree 30 14.6 26.8 Neither agree nor disagree 34 16.6 43.4 Agree 66 32.2 75.6 Strongly agree 50 24.4 100.0

(64)

Total 205 100.0 24.4% 32.2% 16.6% 14.6% 12.2% strongly agree agree

Q10. There is sufficient space for every worker at the work place

Q11. There is sufficient & suitable lighting at your work place

Disagree 14 6.8 9.3 Neither agree nor disagree 32 15.6 24.9

(65)

Strongly agree 66 32.2 100.0 Total 205 100.0 32.2% 42.9% 15.6% 6.8% 2.4% strongly agree agree neither agree nor di

disagree strongly disagree

Q12. There is an effective arrangement for drinking water

Q13. There is facility of cold drinking water during hot weather

Disagree 9 4.4 7.3 Neither agree nor disagree 39 19.0 26.3 Agree 80 39.0 65.4

(66)

Total 205 100.0 34.6% 39.0% 19.0% 4.4% 2.9% strongly agree agree neither agree nor di

Q14. Drinking water points are placed away from prohibited places

Q15. There is suitable place for keeping workers clothing (locker room) Frequency Percent Cumulative Percent Strongly disagree 23 11.2 11.2

(67)

Q16. There is proper first-aid & medical services

Q17. Canteen serves foodstuff at subsidized rate

Disagree 17 8.3 15.6 Neither agree nor disagree 48 23.4 39.0 Agree 69 33.7 72.7

(68)

Q18. Canteen serves quality foodstuff

Q19. There is rest area around your workplace

(69)

Q20. The company timely provides uniform

Disagree 7 3.4 4.4 Neither agree nor disagree 27 13.2 17.6 Agree 82 40.0 57.6 Strongly agree 87 42.4 100.0 Total 205 100.0 42.4% 40.0% 13.2% 3.4% 1.0% strongly agree agree neither agree nor di

Q21. Pair of shoes timely given by the company

(70)

Q22. There is a comfortable work environment at your workplace

Frequency Percent Cumulative Percent Strongly disagree 18 8.8 8.8

Q23. There is complaint resolution procedure in the company

(71)

Q24. Following CFT's are working in the company at satisfactory level Frequency Percent Cumulative Percent Strongly disagree 13 6.3 6.3

Q25. There should be an introduction of new activities by CFT

(72)

Q26. Employee involvement activities motivate the employees

Q27. Various activities of employee involvement enhance your efficiency Frequency Percent Cumulative Percent Strongly disagree 13 6.3 6.3

Disagree 17 8.3 14.6 Neither agree nor disagree 42 20.5 35.1 Agree 102 49.8 84.9 Strongly agree 31 15.1 100.0

(73)

Q28. You are satisfied with suggestion token gifts

Disagree 8 3.9 18.5 Neither agree nor disagree 57 27.8 46.3 Agree 79 38.5 84.8 Strongly agree 31 14.6 99.4 Total 205 100.0 15.1% 38.5% 27.8% 3.9% 14.6% strongly agree

agree neither agree nor di disagree strongly disagree

Q29. There is a varied collection books in the library

Frequency Percent Cumulative Percent Strongly disagree 7 3.4 3.4

Disagree 10 4.9 8.3 Neither agree nor disagree 40 19.5 27.8 Agree 105 51.2 79

(74)

Total 205 100 21.0% 51.2% 19.5% 4.9% 3.4% strongly agree agree

Q30. Employees get equal chance to participate in the employee involvement activities Frequency Percent Cumulative Percent

Strongly disagree 19 9.3 9.3 Disagree 8 3.9 13.2 Neither agree nor disagree 37 18.0 31.2 Agree 96 46.8 78.0 Strongly agree 45 22.0 100.0 Total 205 100.0 22.0% 46.8% 18.0% 3.9% 9.3% strongly agree agree

Overall Analysis:

From Overall Analysis of Work Environment & Employee Involvement we recognized that all the activities are doing at a satisfactory level.

(75)

Only employees are getting problem in Ventilation & Circulation of fresh air where only 46.8% [strongly agree (12.7%) + agree (34.1%)] of employees are satisfied, 24.4% neither agree nor disagree, which shows that employees are not satisfied up to that extent.

project on work environment in Hero Honda

SUMMER TRAINING PROJECT REPORT

ON

“To Study the Effectiveness of Employee Involvement & Work

Environment in Hero Honda”

AT

HERO HONDA MOTORS LTD.

Submitted By:

Mona Bansal

Ansal Institute of Technology

Enrollment No.:07-AIT-MBA-80

CONTENTS

PREFACE

EXECUTIVE SUMMARY

1.1 COMPANY PROFILE

Chapter II – The Project

2.1 Purpose & Scope of Study

2.2 Methodology

Chapter III – Collection & Analysis of Data

Perceptual Map

Recommendation:

Suggestions:

Department Wise

S.No.

Grade Wise

Overall Analysis: