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CHAPTER-1

INTRODUCTION

1.1 INTRODUCTION

Payroll management system encompasses all the tasks involved in paying an organization’s employees. It typically involves keeping track of hours worked and ensuring that employees receive the appropriate amount of pay. It also includes calculating taxes and social security, as well as ensuring that they are properly withheld and processed. Depending on the company in question, a full range of other deductions may be calculated, withheld, and processed as part of payroll administration. Additionally, the processing of contractor payments may fall under the umbrella of payroll administration. The specific tasks involved in payroll administration tend to vary according to the needs of each unique company or organization. For example, some companies have workers that receive commissions in addition to salaries. In these companies, including commissions in employee salaries is a part of payroll administration. For some companies, it also involves assigning exempt or non-exempt status to workers, adding bonuses into paychecks, calculating overtime payments, and adhering to applicable employment laws.

Handling payroll-related problems are part of payroll administration as well. If an employee is paid an incorrect amount or a direct deposit fails to go through, both things are payroll administration issues. Likewise tax filing and deduction errors are payroll administration matters as well.

Payroll administration can be very simple, involving the payment of just a handful of employees, or very complicated, involving payroll for thousands of employees and contractors. In some, very small companies, payroll may be handled by the owner of the

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company or an employee. However, other companies may have many employees to pay and keep track of necessitating a well planned, efficient payroll administration system. Some companies choose to handle payroll administration in-house, often creating a separate department just for the handling of payroll. Often, such organizations purchase software to streamline payroll-related tasks. Some companies even have special software designed for them, creating a payroll system that is tailored to their unique requirements.

Many companies decide to outsource payroll administration to other companies. Payroll administration companies handle most, if not all, payroll-related tasks for the companies they serve. Some payroll administration companies also provide management and human resource assistance as well. Many payroll administration companies tailor their services to meet the needs of organizations of all sizes and types. Some even offer on-site help and payroll consultations as well.

Payroll is defined as a method of administrating employees’ salaries in the organizations. The process consists of calculation of salaries and tax deductions of the employees, administrating the retirement benefits and disbursements of salaries to employees. It can also be called as an accounts activity which undertakes the salary administration of employees in t h e o r g a n i z a t i o n . Administrating the employees’ salaries is not an easy task, the HR and accounts department work together to calculate and disburse the salary to the employees. Thus, payroll management can be further subdivided into two sub processes, i.e. Payroll accounting and payroll administration. Payroll refers to the administration of employees' salaries, wages, bonuses, net pay, and deductions. It consist of the employee ID, employee name, date of joining, daily attendance record, basic salary, allowances, overtime pay, bonus, commissions, incentives, pay for holidays, vacations and sickness, value of meals and lodging etc. There are some deductions such as PF, taxes, loan installments or advances taken by employee.

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PAYROLL IS ADMINISTERED ON MONTHLY BASIS AND ANNUAL

BASIS.

While administrating the monthly payroll basic salary, HRA, conveyance, and other special allowances such mobile, etc are considered. There are some deductions.

Allowances, incentives, bonuses and reimbursements are based on organizational policies. Some organizations provided the allowances on a fixed rate say 10% or 12% of the basic salary. Some organizations go for performance based incentives.

PAYROLL MANAGEMENT PROCESSES

Calculation of gross salaries and deductible amounts is a tedious task which involves risk. Some of the organizations use the traditional manual method of payroll processing and some go for the advanced payroll processing software. An organization opts for any of the following payroll processing methods available:

a) Manual System:- Manual payroll system is the traditional payroll system which involves pen and ink, adding machine, spreadsheet, etc instead of computers, software

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and other computerized aids. The process was very popular when there were no computerized means for payroll processing.

b) Accountant: Accountant is a professional having a degree or diploma in finance or accountancy. He /she is responsible for all activities related to payroll accounting. He/she has sound knowledge of accounting principle and globally accepted standards. The process add cost and value to the organization.

c) Pay roll: - Pay roll outsourcing involves a third party in the calculation of salaries and deduction. It save time and cost for the organization. If there is more number of employees, say more than 900-1000, in the organization, payroll outsourcing must be very beneficial.

The data is provided to the consultants/outsourcing firms. The various payroll functions undertaken by the outsourcing organizations are as follows:

• Analysis of Payroll records, payroll taxes

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• Employee Insurance & Provident fund processing • Quality Audit procedures & planning

PAYROLL SOFTWARE SYSTEM:-

Effective software systems contain two basic systems operating in conjunction: an evaluation system and a feedback system. The main aim of the evaluation system is to (if any). This gap is the shortfall that occurs when performance does not meet the standard set by the organization as acceptable. The main aim of the feedback system is to inform the employee about the quality of the software provided by the organization. (However, the information flow is not exclusively one way. The Technology team also receives feedback from the employee about software problems, etc.)One of the best ways to appreciate the purposes of performance appraisal is to look at it from the different viewpoints of the main stakeholders: the employee and the organization.

a) Employee Viewpoint:- From the employee viewpoint, the purpose of software used to calculate payroll process as it help to improve software skill and reward the employees according to their performances.

b) Organizational Viewpoint:- From the organization's viewpoint, one of the most important reasons for having a software is to establish and uphold the principle of accountability.

.

For decades it has been known to researchers that one of the chief causes of organizational failure is "non-alignment of responsibility and accountability." Non-alignment occurs where employees are given responsibilities and duties, but are not held accountable for the way in which those responsibilities and duties are performed. What

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typically happens is that several individuals or work units appear to have overlapping role.

The overlap allows - indeed actively encourages - each individual or business unit to "pass the buck" to the others. Ultimately, in the severely non-aligned system, no one is accountable for anything. In this event, the principle of accountability breaks down completely. Organizational failure is the only possible outcome

In cases where the non-alignment is not so severe, the organization may continue to function, albeit inefficiently. Like a poorly made or badly tuned engine, the non-aligned organization may run, but it will be sluggish, costly and unreliable. One of the principal aims of performance appraisal is to make people accountable. The objective is to align responsibility and accountability at every organizational level.

ROLE OF HR IN PAY ROLL MANAGEMENT

SYSTEM:-Earlier payroll was considered to be a part of account department and there was no direct interface between Account and H.R. department related to pay roll management system. Performance appraisal of an employee was more ritual and done irregularly in an organization and that performance not related to pay.

In countries like US, even before 15 years Payroll was treated as part of the Compensation & Benefits Management, which is basically HR function. Payroll, as you can see, is only an event, which is happening at a frequency as may be stipulated by the country/company rules, and is guided by the policy on Compensation & Benefits Management program of any company. Other countries gradually adopted the concept.

Payroll is also a sensitive matter as employees may have queries when they receive their payslips. Not to generalise, Accounts personnel are not very much the right persons to have the kind of human relations skills to answer such queries with empathy and

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patience. So, Payroll also became a matter of human relations over years when employees mattered.

Another reason is the salaries have become more and more linked with employee performance and retention with a substantial part of salary paid as performance-linked incentive. Performance Management being the HR function, payroll management in a performance-oriented reward system has become HR function.

Accounts department mainly performs a control function and is therefore made as bottleneck. A bottleneck approach is not the right approach when you need to reward people's performance in a dynamic business environment. So, the payroll function has been transferred to HR to make it stay nearer to the people of the organization so as to respond quickly to the employees' queries and performance. Of course, Accounts will ultimately monitor the expenses and give their advice regarding any lapse in controls through audit and other tools.

Beside this H.R. have certain responsibilities as an Pay roll administration. such as:-a) HR administration - setup customer employees' profile, verification of data and

ensure up-dated information on employees records b) Attendance verification and seeking approval c) Leave management

d) Payroll processing, verification, management and reporting

e) Perform statutory administration, contribution, reporting and others f) Perform customer liaison, project implementation and setup

g) Handling customer inquiry, customer employees' registration and others and take immediate action to rectify the complaints.

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1.2 OBJECTIVE OF THE

STUDY:-The project aims at the study of the Pay Roll Management System and it effectiveness in the organization. Pay Roll System is the most indispensable tool for the management of an organization as it credibility, accountability and proper functioning influence the working of Employee as well as the productivity of an organization. There has been tremendous growth in the number and size of multinational companies today, leading to significant challenges in the areas of human resources and payroll system

Thus the broad objective of the study

is:-a) Identify the HR role in Payroll system and thereby to analyze the interface level between account and H.R. department in the organization.

b) Effectiveness of the software used in payroll system in an organization.

c) To establish the internal control for the pay roll cycle by the H.R. department which ensure an adequate segregation of duties, proper authorization of transaction, an accurate and timely recording of expenditure.

d) To critically analyze the satisfactory level of employees using this software in organization.

e) To analysis whether these software’s are user friendly and to analyze the accuracy and accountability of the pay roll management system in Indigo Airline.

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Reason for the study: -

Payroll incorporates components of both human resources and finance. From data-gathering to compiling, the payroll process includes calculations and reporting as well as integrating the data back into the organization The following are the needs to do the research at “Indigo” Interglobe Aviation Pvt. Ltd.

1. To understand the interface level between Account and H.R.department in an Organization in the pay roll management system in Indigo Airline.

2. The management was in the position to know whether the existing software system used is effective or not.

3. To measure the satisfaction level of the employees using the software.

4. To obtain the feedback from the employees which enable further improvement in existing software system.

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1.3 RESEARCH METHODOLGOY

a) RESEARCH DESIGN:

A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. The most significant decision is the choice of research approach, because it determines how the information will be obtained. The choice of the research approach depends on the nature of the research that one wants to do.

The research design adopted for this study is Exploratory Research. Exploratory research focuses on collecting data using an unstructured format or informal procedures to capture data and to interpret them. It is often used to classify the problems or opportunities and it is not intended to provide conclusive information from which a particular course of action can be determined.

b) SAMPLING TECHNIQUE:

The next step in research study after collecting data is the sampling process. When a decision is made to use the sample, a number of factors must be taken into consideration. The various steps involved in the sampling process are:

• Identifying target population • Determining sample frame • Selecting sampling procedure • Determining sampling size

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• Execute sampling

• Obtaining information from respondent • Generate information for decision making

The target population in this study was the ground staff of Indigo Airline belonging to different department. The sampling technique had to be selected. There are two types of sampling

techniques:-• Probability sampling • Non-probability sampling

For the purpose of our study among the probability sampling, the sampling used in this study was stratified sampling.

c) STRATIFIED SAMPLING

If the population from which a sample is to be drawn does not constitute a homogeneous group, then stratified technique is applied so as to obtain a reprehensive sample. In this technique, the population is stratified into number of non-overlapping sub populations or strata and sample items are selected from each stratum. If the items selected from each stratum is based on simple random sampling, the entire procedure, first stratification and then simple random sampling is known as stratified sampling. The stratified sampling results in a more reliable and detailed information. The researcher uses simple random sampling for selection of items from each stratum.

d) SAMPLE SIZE

The population covered for the present study consisted of employee belonging to supervisory and the level above. For the purpose of this study, survey covered the employee of INDIGO LTD. falling under supervisor and the level above. The study covered a sample of 50 employees.

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e) DATA COLLECTION APPROACH

There are several ways of colleting the appropriate data. While deciding about the method of data collection to be used for the study, the researcher should keep in mind, that there are 2 types of data.

1. Primary data 2. Secondary data

Primary data are those which are collected a fresh and for the first time and thus happen to be original in character. Primary data can be collected either through experiment or through survey.

Secondary data are those which are collected from the published article, books, journaletc. Primary data can be collected either through experiment or through survey.

The secondary data on the other hand are those which have already been collected by someone else and which have already been passed through the statistical process. In this study, the data was collected from the primary source through interview schedule.

f) STATISTICAL TECHNIQUE

This phase consists of the data analysis of the data collected based on the stratified simple random probabilistic sampling technique. The data collected were analyzed using the percentage analysis which involve the number of responses of each category is summarized to percentage format and bar chart used to critically analyze the data and further data interpretation was done.

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CHAPTER-2

CHAPTER-2

COMPANY PROFILE

COMPANY PROFILE

2.1 INTRODUCTION

2.1 INTRODUCTION

‘Indigo’ InterGlobe Enterprises is an integrated travel corporation spanning various

domains: aviation management, domestic low cost airline, travel technology, travel distribution services, hotel development and management services and general aviation. Established in 1989 and headquartered in Gurgaon, India, InterGlobe Enterprises has been adjudged as one of the “Best Companies to Work for” in India, for 2008 and 2009 by the Great Place to Work® Institute, in partnership with The Economic Times. InterGlobe has a network of 52 offices across 23 cities in India and strategic overseas locations in SriLanka, USA, UK, Malaysia, Singapore, Philippines and Australia. The enterprise employs close to 6000 professionals across its businesses, which include IndiGo – India’s fastest growing low-cost airline; Airline Management for 14 international airlines; Distribution of GDS; Travel Technology; Development of Hotels in partnership with Accor of France - owner of brands such as ibis, Sofitel, Novotel, Mercure and Pullman; and InterGlobe General Aviation, which represents and services the entire line of HawkerBeechcraft and Sikorsky products.

The enterprise is committed to delivering outstanding value to its stakeholders through its passion for quality and innovation.

According to Rahul Bhatia, Group Managing director Interglobe Enterprises Limited, the travel industry in India is buoyant with an ever changing and dynamic environment. At Interglobe Enterprises, we have 360 degree approach to providing end to end solution to the travel industry.

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2.2 HISTORICAL BACKGROUND

With a clear vision, conviction and complete faith in its people, Interglobe Enterprises continues to constantly change the landscape of travel, technology, aviation and hospitality, with a dynamism that seems to grow only with passing time.

In 1989 Interglobe Enterprises ( IGE) set up Interglobe Air transport (IGAT). Later it becomes the National Distribution Company for Galileo International & Global Distribution System distribution. Later it expand its business activities in the field of aviation, technology and hospitality sector. Established in 1989, InterGlobe Enterprises is a travel corporation with a vision to deliver value to its stakeholders, clients and customers through dedicated business units that perform specialist roles. The organization has been serving the travel industry for the past four decades and has become a diversified international corporation in the areas of Aviation Management (InterGlobe Air Transport), Domestic Airline (IndiGo), Travel Technology (InterGlobe Technologies), Travel Distribution Services (InterGlobe Technology Quotient), Hotel Development & Management Services (InterGlobe Hotels) and InterGlobe General Aviation. Headquartered in Gurgaon, India, InterGlobe Enterprises comprises of around 7500 professionals.

2.3 INTERGLOBE AVIATION PRIVATE LIMITED

InterGlobe operates ‘IndiGo’, India’s leading domestic low cost airline. IndiGo is the youngest fleet of aircraft in the country. It offers a uniquely smooth, seamless, precise and gimmick-free customer experience at fares that are extremely affordable.

Indigo is built for the people with things to do, place to be people to see-who don’t want to waste time, money or energy in the process. By minimizing time/cost/tension of air travel, Indigo opens up a country full of opportunities.

One of the prominent offerings of our aviation portfolio is IndiGo airlines. A low-cost domestic carrier, IndiGo has a fleet of brand new Airbus-A320 aircrafts and currently

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operates daily flights connecting all major destinations in India. IndiGo stands for three things: Affordable Fares, On-Time performance and a Hassle-Free flying experience.

2.4 MANAGEMENT BIOS OF INDIGO

a) Mr. Aditya Ghosh, President

Mr. Ghosh sits on the Board of IndiGo and was key to its launch. As the President of IndiGo, Mr. Ghosh has the overall managerial and operational responsibility of IndiGo. Mr. Ghosh is also a key member of the Leadership Team of the InterGlobe Enterprises which is the body that is responsible for the management of the Enterprise’s various businesses which span a wide range of activities while staying true to the core competency of the travel domain. Mr. Ghosh plays an instrumental role in the management of the Group’s affairs and advising on and formulating growth strategies of the InterGlobe Group. Prior to assuming his role as the President of IndiGo, Mr. Ghosh served as the General Counsel for the entire InterGlobe Enterprise.Mr. Ghosh is a member of the Executive Council of the Federation of Indian Airlines.

b) Mr. Riyaz Peer Mohammed, Chief Financial Officer

Mr. Peer Mohammed joined IndiGo in March 2006 and is responsible for finance. Prior to joining IndiGo Mr. Peer Mohammed was Senior Vice President – Corporate Treasury for Emirates Airlines and was responsible for treasury, corporate finance, management accounts, budgeting, cost control and business finance.

Previously Mr. Peermohammed held the position of Corporate Treasurer of the Emirates Group and was the Aircraft Financing Manager responsible for aircraft acquisition and lease arranging.Mr. Peer Mohammed holds a Bachelor of Science from Bombay University, is a Chartered Accountant and a Chartered Financial Analyst.

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c) Mr. Sanjeev Ramdas, Vice President: Customer Services & Airport Operations

Mr. Ramdas joined IndiGo in October 2005 and is responsible for customer services and airport to perations.Prior to joining IndiGo Mr. Ramdas was Director of Airport Services at InterGlobe and managed the airport operations of InterGlobe’s airline partners. Mr. Ramdas has been responsible for airport operations, aircraft handling, customer services, emergency response procedures, safety, contract negotiations, GSE purchasing, service level agreements and cargo.

Previously Mr. Ramdas worked for Cambata Aviation Pvt. Ltd., Scandinavian Airlines, Tarom, Turkish and Delta Airlines .Mr. Ramdas holds a Bachelor of Commerce degree (with Honors) from Delhi University and a Post Graduate diploma in Personnel Management and Industrial Relations.

d) Mr. K.S. Bakshi, Vice President: Human Resources

Mr. Bakshi joined IndiGo in December 2006 and is responsible for human resources. Prior to joining IndiGo, Mr. Bakshi was the General Manager – HR for Bharti Airtel Ltd., Broad Band & Telephone Services – NCR in Delhi. He has over 14 years experience in human resources management, with a special emphasis on building and improving HR processes and systems and on the acquisition, management, development and retention of talented employees.

He worked on various projects in the areas of leadership competency, employee engagement and managing performance. Mr Bakshi holds a Post Graduate Diploma in PM & IR from XLRI, Jamshedpur.

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e) Mr. Vineet Mittal, Vice President: Financial Planning & Analysis

Mr. Mittal joined IndiGo in October 2005 and is responsible for financial planning, taxation, accounting and purchasing. Prior to joining IndiGo Mr. Mittal was a project manager at InterGlobe responsible for the IndiGo project. Previously Mr. Mittal worked for Royal Airways as Revenue and MIS manager and was responsible for revenue auditing and analysis. Prior to joining Royal Airways Mr. Mittal worked with DLF Universal as Deputy Manager – Accounts and was responsible for accounting procedures, taxation compliance and capital management.

Mr. Mittal began his career as a statutory and general auditor with Ernst and Young.Mr. Mittal holds a Bachelor of Commerce from Hansraj College, Delhi University and is a Chartered Accountant from the Institute of chartered accountants of India. Mr. Mittal is also a graduate of cost accountancy from the Institute of cost and work accountants of India.

f) Mr. Amit Khandelwal, Vice President: Planning and Revenue Management

Mr. Amit Khandelwal joined IndiGo in February 2007.In an airline career spanning almost 15 years, Mr. Amit Khandelwal has worked on various assignments in the areas of Business Development, revenue strategy, and program management in the aviation industry, consulting & IT-enabled services. Prior to joining IndiGo, he worked with Go Air, United Airlines, PROS Revenue Management. and NIIT. He holds a B.E. from BITS, Pilani and an M.S. (Operations Research & Management) from the University of Texas.

g) Namrata Singh, Associate General Counsel

Namrata is the Associate General Counsel of IndiGo and heads its legal and corporate affairs. She started her legal career with a reputed law firm in New Delhi, where she was involved with the whole gamut of corporate and business laws.

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She joined InterGlobe Enterprises Limited as Legal Counsel in 2005. During her association with InterGlobe, she played an integral role in the management of the Group’s legal affairs and advised several of the Group companies and was assigned to advice on the new venture of the Inter Globe Group‘IndiGo’. She holds a Bachelor’s degree in Law from Symbiosis Society’s Law College, Pune.

2.5 INDIGO FACTS

• A brand new fleet of 24 Airbus-A320s with single class seating with 161 daily flights, IndiGo flies to as many as 20 destinations all over India

• The largest low-fare domestic airline with 13.9% market share (as of Aug 09)

• The highest technical dispatch reliability in India: 99.91% since launch

• Industry leading on- time performance in the domestic market

• First domestic low cost airline to have CAT III compliant pilots

• Several industry first initiatives like web check-in, mobile bookings, queue busters, step less boarding ramps, air-conditioned tarmac coaches.

• High asset utilization, fast turn-around and optimum resource utilization

• Awarded the ‘Best Domestic Low-Cost Carrier’ 2008 by Galileo Express Travel World

• Awarded the‘ Best Low Cost Carrier’ 2009 by CNBC AWAAZ Travel Awards

2.6 INTERGLOBE ENTERPRISES’ THIRD CONSECUTIVE WIN A

INDIA’S BEST PLACE TO WORK

New Delhi, June 24, 2010: InterGlobe Enterprises‚ a leading aviation, travel technology

and hospitality company‚ has been awarded the "Best Place to Work For" award by ‘Great Place to Work’ institute in Mumbai for the third consecutive year. In addition, this year InterGlobe has also been awarded the top spot as “The Best Company in the

Transportation industry”.

With a worldwide presence for over 20 years, Great Place to Work Institute has been known for its excellence in studying and recognizing best workplaces globally. This year, they had

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more than 400 companies participating in the study and only 50 organizations were short listed for the ‘Best Companies to Work For’ list.

Speaking on this, Mr. Michael Whitaker, Group CEO, InterGlobe Enterprises, said, “We are humbled by the recognition. We at InterGlobe Enterprises strongly value our employees and believe in communicating at all levels and through a variety of modes. This award brings with it an immense responsibility to further dedicate ourselves in making InterGlobe a world class organization with best‐in class business and people practices. But most importantly, this is the time to celebrate this proud moment and the quintessential spirit of ‘One Team – One Dream’.

2.7 INDIGO STANDS FOR THREE

THINGS:-a) Affordable rates

b) Timeliness c) Hassle free

2.8 OPERATIONAL STATISTICS OF INDIGO AIRLINES

•Indigo Airlines have outperformed the industry with sound operations , they have transported ~16 m passengers since inception.

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2.9 RISK MANAGEMENT

IndiGo is the first and the only airline in India to cover the Threat and Error Management (TEM) syllabus during initial as well as recurrent Crew Resource Management (CRM) training Introduced flight data monitoring under Safety Management System (SMS). Flight data exceedance grading system implemented based on severity of Occurrence, based on exceedance grading report risk analysis carried out Special non punitive reports being generated for monitoring SOP adherence by flight crew (introduced from 01-Jan-09).

At least one station audited each month by flight safety department Grading system for the type of risk and mitigation strategies via continuous monitoring through training or

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redesigning of programs. Retrained all stations in ramp procedures via safety presentations. Regular safety updates from President to staff.

2.10 PROACTIVE SAFTEY INITIATIVE

• Hazard Identification • Risk Analysis

• Risk Mitigation

• Residual Risk Analysis • Risk Acceptability • Inspections

• Ramp Safety Inspections • Pre Launch Station inspections • Internal Safety Audits

• 100% Flight data monitoring • Random CVR monitoring • Cabin Surveillance Inspection • Spot Checks

• FDTL adherence monitoring

• Weather Minima violation monitoring • Load and Trim checks

• Awareness Promotion • Flight safety E-manual

• Ramp safety awareness presentations. • Safety Information Advisories

• Safety Information Bulletins

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2.11 CREW RECRUITMENT AND TRAINING

Fully staffed for current fleet of

aircraft:-Expected pilot shortages eased on account of recent capacity reductions • Minimum ICAO level 4 proficiency in English

• Simulator assessment check for IndiGo pilots in Bangalore (not required by the DGCA) • IndiGo pilot composition

a) Indian nationals: 280 (114 Capt/ 166 FO) b)Expats: 28 Capt

• IndiGo expat captains selection well above industry standards

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2.12

STRONG EMPHASIS ON TRAINING

a) PILOT TRAINING

• Captain’s training – Qualified and Experienced Senior Co-pilots are taken through a rigorous selection

• Process for command upgrade. Thereafter they undergo 8 SIM sessions + 2 Skill test for evaluation +

• AWO training followed by 50 sectors of IOE, 10 line checks and after DGCA endorsement one final

• Release check.

• Co-pilot’s training - Endorsement + 02 route checks + 10 sectors of IOE with TRE + . 40 sectors of IOE

• Followed by 2 sectors release check with TRE. IndiGo simulator and line training is done by the Airbus

• Instructors for standardization along with a SLF of 50 sectors

• Expat pilots - At IndiGo expats undergo 4 familiarization flights + a minimum of 05 sectors of IOE

• Covering critical and short fields + one line checks with TRI/TRE.

b) ENGINEERING

• AACT training - employed by IndiGo. First time carried outside of Europe • IndiGo training department imparts recurring training (required under CAR145)

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• Ab Initio Training: 45 Days

• Greater training duration than regulatory mandate

• Pass Score % mandated by DGCA is 80% vs. IndiGo standard of 90% • 3 strike policy (3 failures resulting in termination)

2.13 THE INDIGO STORY

• Highly profitable and fastest growing airline in India • Strong Cash flows

• Comprehensive power by hour (PBH) and maintenance agreements • Strong Management

• Superb Product quality recognized by the market place • Largest low cost airline in India

• Industry leading on-time performance • 99.91% technical reliability.

2.14 HR VISION

"To attain organizational excellence by developing and inspiring the true potential of

company’s human capital and providing opportunities for growth, well being and enrichment".

2.15 HR MISSION

“To create a value and knowledge based organization by inculcating a culture of learning, innovation & team working and aligning business priorities with aspiration of employees leading to development of an empowered, responsive and competent human capital”

2.16 HR OBJECTIVES

a)

To develop and sustain core values.

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c) To provide job contentment through empowerment, accountability and responsibility. d) To build and upgrade competencies through virtual learning, opportunities for growth and providing challenges in the job.

d) To foster a climate of creativity, innovation and enthusiasm. f) To enhance the quality of life of employees and their family. g) To inculcate high understanding of 'Service' to a greater cause.

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CHAPTER-3

PAY ROLL SYSTEM IN INDIGO AIRLINES

The Payroll function of an organization not only ensures that employees are paid accurately and on-time but also thrives to achieve optimum efficiency. Organizations are also striving to reduce the operating costs of the payroll unction through automation and also be compliant with all legal requirements. Payroll processing is the backbone of an organization’s employee operational and satisfaction focus.

Indigo pay roll solution g e a r e d to leverage global sourcing at each stage of the transformation journey from process definition, process standardization, consolidation to re-engineering. The solutions are designed to provide a robust, scalable and flexible delivery engine that influences global skill and economies of scale and hat allows organizations to focus on centers of expertise and business partnering.

Performance of this critical PS component is of vital concern considering the importance of the output of the program and dependencies other systems may have to the timely completion of the processing of the engine. Most important, it is a reputation concern for an organization to be able to compensate its employees on time

Indigo uses its capabilities across consulting technology and with employees in the

:-a) Creation of the process delivery backbone b) Development of underlying technology support

c) Comprehensive payroll service delivery from global delivery centre

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State-of-the-art payroll system. Indigo provides the complete hardware and software environment hosted within a secure data centre. Indigo also provides ongoing maintenance, hardware and software helpdesk support and back-up activities.

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Indigo Payroll services include:

• Hosting and Migrating

o Hosting SAP on TCS' hardware and owning SAP Payroll licenses o Migrating customers' payroll to TCS' platform

o Maintaining the SAP payroll application

o Implementing and maintaining the interfaces between payroll and customers'

HRMS, Finance, and other applications

• Payroll Administration

o Build-to-Gross: Computing gross pay/earnings

o Gross-to-Net: Computing taxes, benefits, and other deductions o Post-Payroll Activities: Generating Payroll/Finance files,

Operational/MIS/Statutory and tax reports, tax deposits/returns

Advantages of Indigo payroll

system:-1. Multi-process HRO practice built on sustainable model for delivering HR services in an offshore centric model

2. Flexible and scalable delivery platform to partner with clients in their organic and inorganic growth

3. Capability to deliver comprehensive seamless solutions through excellent cross service collaboration across our HR Technology, Consulting and outsourcing practices

4. Leverage the deep domain understanding acquired and strengthened through Infosys HR transformation

5. Focus on building HR professionals through training certification programs in collaboration with external organizations.

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Many companies decide to outsource payroll administration to other companies. Payroll administration companies handle most, if not all, payroll-related tasks for the companies they serve. Some payroll administration companies also provide management and human resource assistance as well. Many payroll administration companies tailor their services to meet the needs of organizations of all sizes and types. Some even offer on-site help and payroll consultations as well.

Payroll is defined as a method of administrating employees’ salaries in the organizations. The process consists of calculation of salaries and tax deductions of the employees, administrating the retirement benefits and disbursements of salaries to employees. It can also be called as an accounts activity which undertakes the salary administration of employees in the organization.

Payroll management system encompasses all the tasks involved in paying an organization’s employees. It typically involves keeping track of hours worked and ensuring that employees receive the appropriate amount of pay. It also includes calculating taxes and social security, as well as ensuring that they are properly withheld and processed. Depending on the company in question, a full range of other deductions may be calculated, withheld, and processed as part of payroll administration. Additionally, the processing of contractor payments may fall under the umbrella of payroll administration. The specific tasks involved in payroll administration tend to vary according to the needs of each unique company or organization. For example, some companies have workers that receive commissions in addition to salaries. In these companies, including commissions in employee salaries is a part of payroll administration. For some companies, it also involves assigning exempt or non-exempt status to workers, adding bonuses into paychecks, calculating overtime payments, and adhering to applicable employment laws.

Handling payroll-related problems are part of payroll administration as well. If an employee is paid an incorrect amount or a direct deposit fails to go through, both things

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are payroll administration issues. Likewise tax filing and deduction errors are payroll administration matters as well.

Payroll administration can be very simple, involving the payment of just a handful of employees, or very complicated, involving payroll for thousands of employees and contractors. In some, very small companies, payroll may be handled by the owner of the company or an employee. However, other companies may have many employees to pay and keep track of necessitating a well planned, efficient payroll administration system.

Some companies choose to handle payroll administration in-house, often creating a separate department just for the handling of payroll. Often, such organizations purchase software to streamline payroll-related tasks. Some companies even have special software designed for them, creating a payroll system that is tailored to their unique requirements.

Administrating the employees’ salaries is not an easy task, the HR and accounts department work together to calculate and disburse the salary to the employees. Thus, payroll management can be further subdivided into two sub processes, i.e. Payroll accounting and payroll administration. Payroll refers to the administration of employees' salaries, wages, bonuses, net pay, and deductions. It consist of the employee ID, employee name, date of joining, daily attendance record, basic salary, allowances, overtime pay, bonus, commissions, incentives, pay for holidays, vacations and sickness, value of meals and lodging etc. There are some deductions such as PF, taxes, loan installments or advances taken by employee.

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CHAPTER -4

LITERATURE REVIEW

4.1 Introduction

Payroll management system encompasses all the tasks involved in paying an organization’s employees. It typically involves keeping track of hours worked and ensuring that employees receive the appropriate amount of pay. It also includes calculating taxes and social security, as well as ensuring that they are properly withheld and processed. Depending on the company in question, a full range of other deductions may be calculated, withheld, and processed as part of payroll administration. Additionally, the processing of contractor payments may fall under the umbrella of payroll administration. The specific tasks involved in payroll administration tend to vary according to the needs of each unique company or organization. For example, some companies have workers that receive commissions in addition to salaries. In these companies, including commissions in employee salaries is a part of payroll administration. For some companies, it also involves assigning exempt or non-exempt status to workers, adding bonuses into paychecks, calculating overtime payments, and adhering to applicable employment laws.

Handling payroll-related problems are part of payroll administration as well. If an employee is paid an incorrect amount or a direct deposit fails to go through, both things are payroll administration issues. Likewise tax filing and deduction errors are payroll administration matters as well.

Payroll administration can be very simple, involving the payment of just a handful of employees, or very complicated, involving payroll for thousands of employees and contractors. In some, very small companies, payroll may be handled by the owner of the

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company or an employee. However, other companies may have many employees to pay and keep track of necessitating a well planned, efficient payroll administration system. Some companies choose to handle payroll administration in-house, often creating a separate department just for the handling of payroll. Often, such organizations purchase software to streamline payroll-related tasks. Some companies even have special software designed for them, creating a payroll system that is tailored to their unique requirements.

Many companies decide to outsource payroll administration to other companies. Payroll administration companies handle most, if not all, payroll-related tasks for the companies they serve. Some payroll administration companies also provide management and human resource assistance as well. Many payroll administration companies tailor their services to meet the needs of organizations of all sizes and types. Some even offer on-site help and payroll consultations as well.

Payroll is defined as a method of administrating employees’ salaries in the organizations. The process consists of calculation of salaries and tax deductions of the employees, administrating the retirement benefits and disbursements of salaries to employees. It can also be called as an accounts activity which undertakes the salary administration of employees in t h e o r g a n i z a t i o n .

Administrating the employees’ salaries is not an easy task, the HR and accounts department work together to calculate and disburse the salary to the employees. Thus, payroll management can be further subdivided into two sub processes, i.e. Payroll accounting and payroll administration. Payroll refers to the administration of employees' salaries, wages, bonuses, net pay, and deductions. It consist of the employee ID, employee name, date of joining, daily attendance record, basic salary, allowances, overtime pay, bonus, commissions, incentives, pay for holidays, vacations and sickness, value of meals and

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lodging etc. There are some deductions such as PF, taxes, loan installments or advances taken by employee.

4.2 Major duties of HR in Pay Roll System

a) Ensures timely and accurate preparation of all Institution payroll operations and works closely with the Human Resources Office to ensure that payroll actions are in conformance with employment and benefits practices and accounting procedures

b) Oversees preparation of all federal and state payroll tax reports, including quarterly and year-end returns; determines taxability of non-wage payments and serves as in- house contact for technical tax compliance issues, including tax liabilities of foreign nationals. c) Interprets Institution employment policies and government regulations in connection with payroll activities and makes recommendations on modifications to senior management as appropriate

d) Handles federal and state agency audits and maintains close contact with ITI and other regulatory agencies to ensure that the Institution has accurate information and is in compliance.

e) Maintains all payroll records, reports, computations and audits, including periodic internal audit tests of labor utilization; works closely with internal and external auditors to ensure compliance with relevant tax laws and government regulations. f) Interfaces routinely with Human Resources on employee benefits issues

( deductions, retirement payments, etc.) to ensure timely and accurate processing

g) Works closely with Management Information Systems on developing payroll applications that ensure internal controls and facilitate the implementation and maintenance of payroll and HR master files.

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h) Provides periodic analysis of payroll and disbursement records to ensure that adjustments are in accord with management's criteria.

i) Supervises Payroll Office staff and operations; provides on-going assistance to adjustments are in accord with management's criteria.

j) Supervises Payroll Office staff and operations; provides on-going assistance to Institution employees in tax-related payroll matters.

j) Participates in business re-engineering activities to support the establishment and Payroll Methodology .

4.3 Pay Roll System

SAP-source is software-that is used in Indigo Airline which can take best of the available software to suite client need.

To build methodical & service oriented approach in execution of Payroll as it is a Sensitive activity and needs to be executed

as:-• Timely & consistently • Correctly to the last detail

• To Fulfill statutory obligations/compliance

• To give complete picture every month to management and employee • Supportively & predictably

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Software used in Indigo Airline allows organization to generate pay slips and salary register, based on the attendance of the employees taking care of leaves, overtime, allowances, loans, advance, bonus, encashment and other standard deductions like PF, E.S.IC, Professional Tax, Income Tax, CPF, NHIF, NSSF, PAYE, LST ( for international Payroll) etc.

"The Indigo Airline is on the move to e-enable all HR functions and the employee interface. We are in the process of adopting state-of-the art ERP software - SAP, across all locations and businesses. While Payroll for over 10,000 employees has already been streamlined through SAP into uniform set of standardised fucntionalities, the Group HR is reorganising its world class procedures on the concept of "Shared Services," based on the capabilities and the best practices embedded in SAP. set of standardised fucntionalities, the Group HR is reorganising its world class procedures on the concept of "Shared Services," based on the capabilities and the best practices embedded in SAP.

4.4 Major Modules in Pay Roll System

Software:-a)

Employee Profile

• Employee Joining Information. • Employee Profile.

• Family background details.

• Awards given to Employee and their Children. • Employee Club Membership Profile.

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• Probation Confirmation details.

• Employee Current position and job profile • Employee Local address and References details. • Employee Qualification and experience details. • Documents submitted by employee

• Assets given to employee • Employee Training details. • Holidays Info (Fixed / Non-fixed)

b)

Leave Management System

• User Defined Leave types • Leave Application

• Leave rules

• Leave Balance Details • Leave Approvals

• Monthly / Yearly Leave Carry Forward • MIS Reports

c)

Time Management System

• Overtime Details

• Manual Attendance done By Employee details • Week of Adjustment (employee wise)

• Late Coming, Early going, travel on Duty etc • Employee Shift Manage

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• Overtime on Overtime

• Monthly / Yearly Leave Carry Forward

d)

Employee Transfer, Promotions & Increment

• Transfer Details (Shift / Department) • Promotion Details (Post / Salary

e)

Payroll Management System

• User defined Salary Heads • Professional Tax Slab • Pay slip Generation • Salary formula

• Create your own Salary Structure

f)

HRD Procedures

• Final Settlement • Superannuation • PF Challan • Gratuity • Tax Calculation g)

Reimbursement Management

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4.5

The payroll module offers following functionality to users:-

• Definition of a multi-location setup for employees with facility of location-wise selective payroll processing and reporting. System allows definition of specific ‘periods of salary’ for processing and other time-office related information as shifts, holidays,’ Off’, and leave structure of employees.

• Definition of employee departments, categories, grades, designations, salary structure, and method of calculation. Salary structure covers for heads of earning, deduction, and cost to company (CTC). Also definition of ‘Employee Master’ holding personnel and payroll related information of all employees.

• Specification of perks, benefits, and reimbursements that are paid against voucher with facility to impose ‘Limits’ and reporting of ‘Balance’.

• Time office – in and out entry that also can have swap card interface. In case of swap card, data can be directly picked up to Oracle database.

• Generation of shift schedule considering weekly rotational duties and variable weekly off.

• Facility for on line application for leave, leave accounting, recording of outstation duties and temporary duties on ‘Gate Pass’. There can be adjustments and corrections in the date related to leave, time, and overtime.

• Calculation of salary and wages. The calculation can be made for a specific category or a specific location and facility of salary transfer to bank of employee. System

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• Accounting of loans and advances and deductions against them. The loans may be by company it self or availed from financial institutions. There is a seamless integration with finance module for loan and advance deduction.

• Calculation of arrears, bonus, gratuity, annual payments, retirement, termination etc. The arrears are also calculated for leaves sanctioned at a later date. Calculation and reporting related to provident fund, insurance, and taxes. The process covers for PF, FPF, ESIC, PT, IT and also generates all the standard formats as prescribed by respective departments for easy submission. The income-tax related procedure covers calculation of provisional and final income-tax liability, recording of investments, deduction of TDS, ‘Scheduling’ of 'Deduction’, and generations of reports for filing of IT returns – also including printing of FORM 16 for employees.

• Generation of monthly salary JV, bank vouchers, and loan payment vouchers. Calculation of cost to company (CTC), and estimation of payroll budgets Generation and printing of standard letters to employees. This covers letters like appointment, joining, confirmation and soon.

4.6 NEED FOR PAY ROLL SOFTWARE SYSTEM

The study specifically seeks to answer the following problems in manual payroll process:

1. Speed in processing payroll tends to be slow.

2. Prone to mathematical errors that could consume much time than it should and could cause financial or legal trouble.

3. Tallying of time cards is done manually.

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5. Difficult and time consuming in keeping up-to-date in taxes and other deductions. 6. Storage of files is susceptible to be damaged as well as lost of data.

4.7 Significance of study .

1. Speed in processing payroll will have a faster performance by means of decreasing the manual input areas.

2. Mathematical errors will be prevented by automatic computations that the proposed system will provide and you may not have to worry about having financial or legal trouble.

3. Tallying of time cards will be done automatically by including a computerized employee log-in system in the proposed system which will be responsible in computing the time the employee worked.

4. The proposed system will record all data in all reports at the same time so you can make sure they are consistent and it also saves time.

5. Employers will never have to spend much time in keeping up to date with taxes and deductions because the system will be designed updated to such deductions.

7. Storage of files will be safe and secured with “username and passwords” and can easily be accessed.

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4.8

HR/Payroll Solution: “Integrated” vs. “Interfaced”

When looking for an HR system, some organizations consider a combined HR/Payroll solution.This may come from one vendor (integrated or interfaced), or it may come from two vendors (interfaced). What's the difference between an "interfaced" and an "integrated" solution? The following is a discussion on the two options, and why the interfaced option may be the solution that's best for HR.

In an “integrated” database, HR and payroll share all current employee information, working from one and the same database. The figure below shows this situation.

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The other option is separate databases for HR and Payroll. An interface is then needed to add or update data from one database to the other. In the diagram below, some data can move from HR to payroll while other data moves from payroll to HR. The interface can be automatic and set to update the databases every night or manual where HR clicks a button to update when needed.

Figure 2. Interfaced Solution: Payroll and HR exchange data

While an integrated system has the benefit of having current data for both HR and Payroll, an interfaced HR/Payroll system has its own advantages.

4.9 Advantages of an interfaced solution between HR and Payroll:

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Payroll and HR are separate functions that have different needs, and those needs, especially on the HR side, can evolve quickly. An integrated HR/payroll system may not be easily adjusted to meet the evolving needs because changes on the HR side may adversely affect the payroll side. Should this situation arise with an interfaced solution, the HR database can be adjusted easily without affecting the Payroll database.

This would not be easy to do if both HR and Payroll are on one integrated database. It is likely that HR’s needs will be unmet thereby relegating HR staff back to using spreadsheets for their data analysis needs.

An example of this is HR’s usual practice of tracking employee benefit plan enrollment, coverage level and benefit plan costs, while Payroll is interested in tracking deduction codes and employee deduction amounts. Payroll may want to roll multiple benefit plans into a single deduction code, which may conflict with the detailed benefits enrollment data that HR needs.

Another example is organizational analysis. Payroll and Finance may want to create an organizational and departmental structure that optimizes financial reporting. HR, on the other hand, may want a database supporting an organizational structure that can analyze and generate reports based on position type, training needs, or health/safety/environmental issues.

2. An interfaced solution enables HR projects to move forward independently.

HR projects and Payroll projects may compete for the same resources. For example, if HR is introducing a new performance review process and Payroll is changing the quarterly accruals, the same staff may be needed to support both projects. And Payroll

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will almostalways prevail because of urgency of their issues. With an interfaced solution, different personnel support HR and Payroll systems, so there is no competition for resources.

3. An interfaced solution provides the “best of breed” for HR and Payroll

If a payroll company is offering an integrated HR solution, the HR piece may have limited features. Does it have recruiting, applicant tracking, and hiring/onboarding functions? Does it track training, licensing and certifications? Does it alert you to when these dates are about to expire? It is important that the HR staff conduct a detailed analysis of the integrated solution’s HR features to make sure HR’s needs are sufficiently met.

4. An interfaced solution ensures a support staff that knows their areas of expertise.

If a payroll company is offering an integrated HR solution, the Payroll support staff may be less familiar with HR-related issues and the HR features of its software. When you call to describe your HR-related question, you may not get knowledgeable HR support staff to help you resolve your HR issue. Furthermore, the Payroll support staff may not be current on HR regulatory changes.

5. An interfaced solution reduces your dependency on your payroll vendor or payroll service provider.

If for some reason you are unhappy with your payroll vendor or the service that is provided, you have the option to change your payroll company without disrupting your HRIS system and vice versa.

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Note that some systems offered by a single vendor claim to be “integrated”, but in reality they are two systems that require data updates from one system to the other.

When evaluating interfaced HR/Payroll, here are some questions to ask:

1. How often can the interface be run?

2. Which fields can be included in the interface? 3. How many steps are needed to run the interface?

4.10 The problem and review of related literature

As computer technology changes at such fast phase, many businesses sectors try to cope up by upgrading computer system constantly in order to stay competitive. The multifunction ability of technology for its advance system is also an important factor for a company to use software. It makes efficient use of the advance technology and has ambition to discover more.

The program also allows the monthly payroll schedule to be calculated accurately. Just by having all employees’ info like name, working hours, wages etc to enter in the database. Therefore, payroll can be done with the guide of the program. The system is good in for its specialty in the fields of accounting. It is easy to use, effective and efficient in organizing and calculating the payroll. There are several suggestion form the

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Employee of an organization regarding pay roll system implemented in an organization such as

a) The program should accepts employee hours worked. b) The program should prepare pay cheques

c) The program should maintain data on a sequential payroll file

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CHAPTER- 5

DATA ANALYSIS AND INTERPRETATION

a)

Satisfaction and dissatisfaction level towards, whether the software user friendly or not.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

YES 42 84

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INTREPRETATION:- From the above bar graph it can be seen that among 50 employees, 84% of employees are satisfied with the software system used in organization 16% of employees are not satisfied software system whereas we need to give more focus on dissatisfied employees.

b)

Satisfaction and dissatisfaction level toward the measurement of the complaint regarding loading of pay sheet in software system.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 45 90

DISSATISFIED 0 0

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INTERPRETATION:- From the above bar graph we can conclude that among 50 employees 90% of the employee are satisfied by the software measurement of the complaint regarding loading of pay sheet in software system whereas we need to focus more on 10% yet not responded and find out the reason for the same

c)

Reason for satisfaction/dissatisfaction level towards towards the usage of new software for pay roll process.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 38 76

DISSATISFIED 12 24

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INTERPRETATION:- From the above bar graph it can be concluded that among 50 employees, 76% of the employees are satisfied with towards the usage of new software for pay roll process and calculation whereas we need to give more focus on 24% employees dissatisfied.

d)

Reason for satisfaction/dissatisfaction level towards the measurement of complaint rectification.

e)

INTERPRETATION:- From the above bar graph it can be seen that among 50 employees, 40% of the employees are satisfied the measurement of complaint LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 26 40

DISSATISFIED 5 10

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rectification by the software version whereas we need to focus more on the 10 % dissatisfied and find out reason for 50% yet not responded.

f)

Reason for satisfaction/dissatisfaction level towards the team coordination with software technology team.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 48 96

NO 2 4

g)

INTERPRETATION:- From the above bar graph it can be concluded that among 50 employees ,96% of the employees are satisfied towards the team coordination with software technology team whereas we need to focus more on 4% dissatisfied.

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h)

Is the organization maintains the record as per government norms.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 56 100

NO 0 0

INTERPRETATION:- From the above bar graph it can be seen that among 50 employees, 100% of the employees are satisfied by the maintenance of all reports by the organization according to the government norms and no case is reported against the organization till date of violation of government rule and policy from the respondents.

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i)

Confidentiality in maintaining the employee’s personal details in an organization by the concerned department.

INTERPRETATION:- From the above bar graph it can be concluded that among 50 employees 92% of the employees are satisfied by the confidentiality of maintaining the employees personal details by the concerned department whereas we need to give more focus on 8% dissatisfied employees.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 46 92

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j)

The way in which the employees interface with H.R. department for the pay roll process.

INTERPRETATION:- From the above bar graph it can be seen that among 50 employees 64% of the employee are satisfied by interface with H.R. department for the pay roll process H.R. whereas we need to focus more on the 36% dissatisfied.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 32 64

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k)

Is the access to payroll and personnel records adequately controlled?

INTERPRETATION:- From the above bar graph it can be concluded among 50 employees 94% of the employee is satisfied with the access to payroll and personnel records is adequately controlled where as we need to give more focus on the 3% employees dissatisfied.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 47 94

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l)

Does the procedure implemented for pay roll system in an organization ensure staff leaving the company is cancelled form the pay roll system?

INTERPRETATION:- From the above bar graph among 50 employees 91% of the employee are satisfied with the procedure implemented for pay roll system in an organization ensure staff leaving the company is cancelled form the pay roll system whereas we need to give more focus on the 9% dissatisfied employees.

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 43 91

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m)

Do the term and condition comply with labour law?

INTERPRETATION: - From the above bar graph it can be concluded that among 50 employees 88% of the employees are satisfied with the term and condition of pay roll system of Indigo Airline is comply with labour law whereas we need to give focus more on the 4 % dissatisfied and find out the reason for the 8% yet not responded.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 44 88

DISSATISFIED 2 4

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n)

Is the H.R. department complying with provision of the federal grants and other agreement regarding pay roll budget, pay and fringe benefit?

INTERPRETATION:- From the above bar graph it can be seen that among 50 employees 90% of the employee are satisfied with the H.R. department complying with provision of the federal grants and other agreement regarding pay roll budget, pay and fringe benefit whereas we need to give more focus on the 10% dissatisfied employees

LEVEL OF OPTION NO. OF RESPONDENT % OF RESPONDENT

YES 45 90

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o)

Reason for satisfaction/dissatisfaction level towards the measurement of complaint rectification

p)

INTERPRETATION: - From the above bar graph it can be concluded that among 50 employees 40% of the employee is satisfied towards the measurement of complaint rectification by the pay roll software version whereas we need to give more focus on 5% dissatisfied employees.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 20 40

DISSATISFIED 5 10

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q)

Reason for satisfaction/dissatisfaction level toward the delivery of the pay roll report to the Employee.

INTERPRETATION:- From the above bar graph it can be concluded that among 50

employees 60% of the e employees are satisfied by the delivery provided by pay roll software system in Indigo Airline and we need to give more focus on 10% employees dissatisfied and find out the reason for 30% employees who not yet responded.

LEVEL OF OPTION NO. OF RESPONENTS % OF RESPONDENT

SATISFIED 30 60

DISSATISFIED 5 10

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CHAPTER- 6 FINDINGS & SUGGESTIONS

FINDINGS:-1) The effectiveness of the existing software system in Indigo Airline .is measured by using the following

variables:- Software which is implemented in an organization  Import of data in software

 Software calculation and complaint rectification  Accept & implement change

 Flexibility

 Company policies

References

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