THE QUESTION emergeS:
CONTENTS
HISTORY
Peoples Today
CULTURE
Values
Awards
PRODUCTS & PRICING
Product List
Pricing Structure
SUPPORT TEAMS
Mortgage Operations
Capital Markets
Information Technology
Marketing
BENEFITS & PERKS
Benefits
Compensation
At Peoples Bank we’re
Unusual
. We don’t have Customers; we have Guests.
And that’s because we believe in treating each person as if they were a Guest in our home.
This basic philosophy is the cornerstone of our ongoing commitment to world-class service.
We aren’t the biggest bank in the nation (and we don’t want to be), but we strive to be
the best. We are in what I call “the sweet spot” — small enough to care about every Guest
and each Banker, but big enough to compete successfully.
I love to travel to each banking location and talk to our Bankers. I always ask,
“What can we do to be better?” This is a question I promise to never stop asking …
and I never want our Bankers to, either.
Thanks for taking time to allow us introduce ourselves at Peoples Bank.
After you read this packet, if you find your commitment to excellence and values
are aligned with ours, we look forward to pursuing a partnership.
Sincerely,
Wint Winter, Jr.
CEO & General Counsel
The Older the Fiddle, the Sweeter the Tune
Peoples Bank was originally chartered in 1871 in Ottawa, Kansas, and we’ve never
looked back. On New Year’s Day in 1934 we proudly received our FDIC membership.
The modern-day bank was purchased by the Winter family in 1974 and the seeds for a
brand new concept in banking were planted.
Over the next decades, Peoples grew up and out offering banking services to several
communities in Kansas and New Mexico. In 1983 we added Mortgage services to
the list of our offered banking products. Our expertise and our commitment to provide
top-quality Mortgages have allowed us to expand our Mortgage Banking locations
from the San Francisco Bay to the Chesapeake Bay.
“I’m grateful for the
opportunity to work at such
a dedicated and caring bank.
It really feels like family.”
From Roots to Branches: Peoples Bank Today
(as of 10.16.2013)
$410 million Assets
Almost $2 billion Mortgage Volume in 2012 More than 500 Bankers
Over 75,000 Guests
87% Amount of Guests who are “extremely satisfied” (peer average is 78%) 26 (and growing) Mortgage Banking Locations
13 States in which we have locations 50* States in which we lend
* Peoples is a federally regulated, Member FDIC, and Federal Reserve Bank. That means there is no individual Loan Officer licensing required.
WHO ARE WE?
We bake chocolate chip cookies in our lobby and walk Guests to their car with an umbrella
when it’s raining. We stay late to get the job done, and we celebrate together when we’ve
succeeded. We provide world-class service and have a little (or a lot of) fun while we do it.
We’re a family-owned and operated bank who is unusually passionate about helping
people achieve financial betterment. We make it possible for families to purchase their
home, help parents save for their child’s college tuition, and support our Guests’ dreams
by giving them an opportunity to start their own business.
We’re banking unusual, and we’ve been doing it since 1871.
“We’re small enough
to care about every Guest
and each Banker, but we’re big
enough to successfully compete.”
—Wint Winter, Jr.,
CEO & General Counsel
values
Passion An intense, emotional desire to succeed and serve others
• Inspire others to be their best
• Provide superior service to create Raving Fans • Demonstrate care and compassion for our
Bankers, Guests and communities
• Embrace great ideas no matter where they come from
Uncommon Service Generously giving of our time and talent to advance the wellness of our Bankers, Guests, communities and stakeholders
• Treat others as we would our respected “Grandma”
• Act as servant leader to the communities in which we serve
• Create financial partnerships which are mutually beneficial
• Serve as a “trusted advisor” to our Guests • Act in the best interest of our Guests
when selling products and services
Fun Creating a culture of enjoyment and cohesion through laughter, humor and celebration
• Exhibit a sense of humor which allows us to take ourselves lightly while continuing to take our jobs seriously
• Create “a-ha” moments which add personality to the Guest experience • Celebrate the success of ourselves,
our fellow Bankers, and our Guests • Provide a friendly environment in which all
are encouraged to be creative and unusual • Incorporate daily choices that promote
physical and mental well being
Teamwork A unified culture that encourages diversity of thought and viewpoints
• Share successes and credit others for contributions
• Proactively share decisions with those affected by the decision
• Respectfully compare or offer alternatives, points of view, options or opinions
• Clearly communicate ideas and encourage collaboration
• Take the time to develop, support, and maintain, positive, work-related relationships
Transparent Integrity Our actions reflect our high ethical standards
• Build trust by communicating in an open, honest and respectful manner
• Hold ourselves accountable for our actions and outcomes
• Honor the trust of those we serve
• Consistently do the right thing even when no one is looking
• Never compromise our values
Excellence Provides a world-class Guest experience
• Demonstrate consistent commitment to exceptional quality
• Hold self and others accountable for outstanding results
• Model professionalism
• Deliver and support superior service and product-review
• Promote and value a culture of continuous improvement
we are passiona
te about our unique cul
ture,
and Our v
alues shape tha
t culture. They guide our d
aily
interactions with ea
ch other and with our Guests
.
AWARDS, ACCOLADeS & ASSOCIATIONS
Thank you! Merci! Gracias! Arigato!
We try not to pat our self on the back too often, but we sure appreciate it when other people do! Below are some awards and accolades we are honored to have achieved throughout the years.
“Rated A+”
—Better Business Bureau
“Voted Best Place to Work”
—Albuquerque Business Journal
“Peoples Bank ranks Significantly Higher than their peers
in Customer Satisfaction.”
—American Customer Satisfaction Index
“Member FDIC since 1934”
—Federal Deposit Insurance Corporation
“Approved Lender”
—Fannie Mae
“Approved Lender”
—Freddie Mac
“Voted Best Bank 8 Years in a Row”
—Taos News Readers Poll, 2006-2013
“Approved Lender”
—U.S. Department of Housing and Urban Development
“Mortgage Lender of the Year 2012”
—New Mexico Mortgage Finance Authority
“Voted Best Bank”
—Ottawa Herald Readers Poll
“Member since 2011”
—LendRIGHT
“#1 Community Bank based on Mortgage Production”
MORTGAGE PRODUCTS THAT WORK
At Peoples we offer an impressive selection of Mortgage products — from the in-demand
product to the most unique. With our Peoples Product, we have simplified Underwriting so
there are very few overlays or restrictions beyond agency guidelines.
As an approved Lender to Fannie Mae and Freddie Mac, we can sell directly to them.
This enables us to offer products in the most competitive and convenient way possible.
Being unusual means we know how to think outside of the box — so our robust
Broker Division gives us access to additional niche products. And since we’re a bank,
we have the ability to keep certain Mortgage loans on our bank portfolio.
“At Peoples,
you will continually
receive the tools
to be successful.”
PRODUCT list
While our products are dynamic — changing due to the market — we are proud to be extremely competitive. Take a look at some of the many products we offer:
• Conventional
• Jumbo (both fixed and ARM) • FHA & VA
• 203K
• Construction Loans • 80-10-10 HELOC
• Near-Miss Portfolio Product • Reverse Mortgages (HECM) • Homepath
• USDA – 100% financing
• “Rate Ranger” extended lock program
• Participation in down payment assistance programs • “My Community”
• “Home Possible” • “Back to Work” • “Homestyle”
PRICING structure
Our strategy is to provide Mortgage Bankers with best products accompanied with competitive yet flexible pricing. We believe in hiring quality Loan Officers and enabling them to make pricing decisions.
GO, TEAM, GO
We believe our company’s success starts with a powerful foundation based on Internal
Service. From our CEO, to our Processors, to Accounting — we’re all vital players on the
team. We promise to support each other and work together toward success.
Our Keys to Success* (in this order):
1. Internal Service Quality
2. Banker Satisfaction
3. Banker Retention
4. Banker Productivity & Performance
5. Guest Service Quality
6. Guest Satisfaction
7. Superior Guest Value
8. Guest Loyalty
9. Peoples Bank Growth & Probability
10. Shareholder Value
* adapted from Disney’s
“Loyalty Profit Chain”
“I have never worked
in a bank with such a
positive attitude between Sales
and Underwriting. The feeling of
teamwork and family
is strong here.”
MORTGAGE OPERATIONS
• 28 day closing guarantee for Purchase loans • 48-72 hour Underwriting turn times
• Our Buyer Ready Program allows approval all the way through underwriting for prospective home buyers
• Accessible Underwriting team which uses a “common sense” approach • Branch-level Processing
• Cooperative and supportive internal Compliance Department • Centralized Disclosure Desk
• Mortgage Servicing Rights are available through our sub-servicer Cenlar • Our outstanding Ops team provides support in all continental US time zones
CAPITAL MARKETS
• Our best-in-class Capital Markets Department supports Sales • We are a Fannie Mae and Freddie Mac direct Lender
• Ginnie Mae approval is expected in January 2014
• Our relationship with the top Jumbo investors allows us to be extremely competitive in the Jumbo Loan sector
• We have relationships with virtually all of the top 20 Correspondent Investors, many of which give us Tier One Status for access to their best pricing
information technology
• Our Internal IT Department provides extended-hours support and guarantees uptime and program availability
• We utilize a custom Ellie Mae Encompass Banker loan operating system
• Peoples provides an automated pricing engine for building loan scenarios through NYLX
marketing
• Our award-winning Marketing Department is dedicated to support Individual, Branch-level, and Corporate initiatives
• Provides New Mortgage Banker set-up, including announcements and personalized website • Online Marketing Portal is available to customize our library of electronic and printed pieces • Loan comparison listing sheets are available for agent contacts
• Automatic emails are sent notifying Borrowers and agents of loan status updates • Bank-generated leads are available
EVEN SWEETER
Peoples provides some of the best perks in the business. Competitive pay plans and
quality benefits ensure Peoples Bank continues to attract the quality of Bankers we are
known for.
“I love working at Peoples
— at the end of the day,
you just feel good
about what you’ve done.”
benefits
• Choice of health insurance plans based on what works best for you • Health insurance coverage is extended to Domestic Partnerships • Wellness programs to help you get healthy or stay healthy • Dental and vision plans
• 401 (k) plan
• Health Saving Account (HSA) and /or flexible spending accounts for medical and dependent care • Company-provided life insurance and optional additional coverage
• Accidental death and dismemberment insurance • Short-term and long-term disability insurance • Tuition reimbursement for approved courses
• Charitable leave — Peoples strongly believes in Community Service; we encourage our Bankers to take up to eight hours per year of paid time to do community service projects
compensation plan
According to data provider STRATMOR Group, Peoples Bank provides Loan Officer compensation which is significantly higher than our peers.
Why do we do this? It’s simple. We believe in attracting the best possible Mortgage Banker. We are committed to being best in class, and we put our money where our mouth is.
Furthermore, we nurture the entrepreneurial spirit by running a true P&L and encouraging team-building initiatives.
