CHECK OUT INSTRUCTIONS

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CHECK OUT INSTRUCTIONS

We are sorry to see you leave, but we were happy to have you as our tenant. During your moveout process we would like the condition of your home to be in top shape. We have attached cleaning instructions, a chart of Normal Wear & Tear vs Damage, a survey, and a move out maintenance issue form.

Your Rental Address is:

Your Move-Out Date is:

Your Pro-Rated Rent Amount is:

Cleaning

is the most disputed Security Deposit item. Each person has a different level of clean. We have outlined in great detail our cleaning instructions. Cleaning costs vary from about $30 - $60 per hour depending on how much cleaning is needed when the home is vacated.

We are willing to do a final walk through with you and there are a couple of ways you can take advantage of this opportunity. The walk through will last about 15 minutes and we will NOT give any estimate on how much will be deducted from the Security Deposit. We will simply point out items that are not clean or give pointers on what the most missed items are.

Inspections will only be conducted during regular business hours. All inspection appointments must be made at least 2 weeks in advance due to scheduling. Appointments can be made anytime during the 30-day notice period. When scheduling an appointment, please choose one of the following options:

Option #1: All the tenant(s) items MUST be removed from the home and the home must be cleaned by the tenant(s) according to the Cleaning Check List. Our representative will come to the home, go through the Cleaning Check List with the tenant(s), and point out any items that need additional cleaning.

Option #2: The tenant(s) does not have all the items removed from the home but would like to go over the Cleaning Check List at their home. Our representative will come to the home, go through the Cleaning Check List with the tenant(s), and point out items that are the most common problem areas of cleaning.

Option #3: Hire one of the cleaning companies that we work with to clean your home to guarantee no cleaning charges are deducted from your deposit. Contact the cleaning company for additional information. FREE Estimate.

o Berry Clean ~ 541-231-4437

Once you have turned in your keys you will not be allowed to do any additional cleaning. We will NOT call you after the inspection to allow you to return to do any additional cleaning.

Items Left Behind

will be destroyed, donated to charity or disposed of after 15 days of your move out. You will be charged for the removal of the items as well as the disposal fee. That charge is $45/hr. (2 hours minimum) plus the disposal fee.

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Refundable Flooring Deposit

: This deposit covers the cost of Duerksen & Associates, Inc to professionally clean all the flooring in your home. The flooring includes, but is not limited to, carpet, vinyl and hardwood. Duerksen & Associates, Inc will make arrangements with the floor cleaning company of our choice.

The tenant(s) is not allowed to hire their own floor cleaning company or use a “rug doctor” system, often rented in grocery stores. If the tenant cleans the floors, they will still be professionally cleaned by the company of our choice. After the flooring has been cleaned the tenant will receive an invoice with the total cost of the floor cleaning included in their security deposit return. If the deposit paid was more than the actual cost of the floor cleaning, you will be refunded the remaining amount. You MUST vacuum the carpets and sweep the floors prior to leaving. If you do not, there will be an additional charge for that

service.

Yard Care.

The yard, patio and any area that is the responsibility of the tenant needs to be maintained to our standards. The yard must be mowed and edged (weed eat), flower beds weeded, all walkways should be blown/swept off, and ALL pet waste is to be removed from the premises (we charge $60 per hour for

removing pet waste). ALL ITEMS AND DEBRIS MUST BE REMOVED FROM THE YARD / PATIO AREA.

The cost of yard care is $45/hr. with a one hour minimum.

Maintenance

will be taken care of by our Licensed, Bonded and Insured maintenance people. Do not

spackle any tack or nail holes as there will be an extra charge to re-spackle.

Shortly after the termination of your rental agreement, your residence will be inspected. It should be

understood that the refund of your deposit is contingent upon satisfactory completion of this inspection. Any tenant related damage and/or repair which was not specifically noted on your Inventory & Condition of Unit Form when you moved in should be corrected before your departure or the cost of the repair will be deducted from your security deposit at $45/hr. with a one hour minimum.

If you vacate prior to the end of your 30-day notice, please return keys to the office during business hours or in the afterhours drop box. Please make sure the keys are labeled with your address. When you return your keys, it is assumed that you are out of your home. All of your furniture and personal items must be removed from the house before the keys are returned. You may not stay in the home after the keys are turned in. You will not be allowed back in the rental to do additional cleaning. Please do NOT leave the keys in your home.

Please make sure you have given us your forwarding address, prior to returning your keys. If we do not have a forwarding address for you, we will send any future mailing to the address you last rented from us and assume you have put in a change of address with the US Postal Service.

Be sure to cancel any automatic payments you may have set up through our online system. Call the utility companies and discontinue services as of your moveout date.

Please feel free to contact our Front Office if you have any questions or need additional information.

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MOVE OUT CHECK LIST

KITCHEN:

o

Vacuum and wipe interior and exterior cabinets and drawers and all woodwork. Pay special attention around handles, openings and edges.

o

Clean trim, baseboards and doors.

o

Clean range hood, top and under, replace light bulb if needed. Use degreaser if needed.

o

Clean range hood filter.

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Clean stove top and under stove top (if possible, lift the top of the stove and clean under the drip pans) and wipe off burners.

o

Clean oven and oven racks. Use “EasyOff” oven cleaner if needed. Scrub to remove any baked-on food and/or grease in the oven, on the glass, and the oven racks. DO NOT use the oven self clean with

“Easy Off” sprayed in the oven.

o

Clean the oven drawer inside and out, paying special attention to the edges.

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Clean out under the oven drawer.

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Clean the outside of the oven.

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Clean dishwasher inside and out. Don’t forget the seal along with the sides and top when you first open dishwasher. With the dishwasher door open, clean the underside of the bottom of the door.

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Clean refrigerator, inside and out, including the drawers and racks. Don’t forget the top of the refrigerator and the seal on the door for the fridge and freezer. DO NOT UNPLUG OR TURN OFF.

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Clean all counters and backsplashes.

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Clean any food splatter on the walls, around the kitchen cabinets and any exposed sides.

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Scrub sink and polish all fixtures.

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Clean all electrical switch plates and light fixtures (inside and outside of fixture) Replace burned out bulbs.

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Vacuum and wipe clean ALL window tracks. Remove any mildew or dust/dirt.

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Wipe windowsills and trim including curtain rods and treat any mildew, even on walls.

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Remove cobwebs.

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Clean heaters and tops of heaters.

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Wash windows inside.

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Clean inside of closets and wipe down both sides of closet doors.

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Dust blinds.

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Vacuum and /or sweep floors. Scrub baseboards and edges where the baseboard and floor meet to remove any buildup.

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BATHROOM(S):

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Vacuum and wipe interior, exterior cabinets, drawers and all woodwork.

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Clean trim, baseboards and doors.

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Clean mirror(s).

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Scrub (be certain to use the right cleanser) tub/shower, sink and toilet. Polish all fixtures.

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Remove soap scum from shower, sink, shower doors and tile.

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Clean countertops, back splash, walls and exposed sides of cabinets.

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Remove mildew from walls and ceiling.

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Vacuum dust from fan vent and heat lamps.

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Clean all electrical switch plates and light fixtures. Replace burned out bulbs.

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Vacuum and wipe clean ALL window tracks. Remove any mildew or dust/dirt.

o

Wipe windowsills and trim, including curtain rods, and treat any mildew.

o

Remove cobwebs.

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Clean heaters, including tops.

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Wash inside of windows.

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Clean inside of closets and wipe down both sides of closet doors.

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Dust blinds.

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Vacuum and /or sweep floors. Scrub baseboards and edges where the baseboard and floor meet to remove any buildup.

LIVING ROOM/DINING ROOM/FAMILY ROOM/BEDROOMS:

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Clean off all shelves and wipe down closet doors.

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Clean out woodstoves and/or fireplaces.

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Clean all electrical switch plates and light fixtures. Replace burned out bulbs.

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Vacuum and wipe clean ALL window tracks. Remove any mildew or dust/dirt.

o

Wipe windowsills and trim, including curtain rods and remove any mildew.

o

Remove cobwebs.

o

Clean heaters, including tops.

o

Wash inside of windows.

o

Clean inside of closets and wipe down both sides of closet doors.

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Dust blinds.

o

Vacuum and /or sweep floors. Scrub baseboards and edges where the baseboard and floor meet to remove any buildup.

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GENERAL:

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Clean the inside of all windows.

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Remove all dirt marks and fingerprints on all walls throughout the house.

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Clean up all yard debris and sweep patios and porches; including removing cobwebs from entry ways.

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Mow, weed eat, and remove weeds in the front and back yard.

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Clean out garage and/or carport and sweep clean. Remove cobwebs in the garage.

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Polish all wooden surfaces.

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Do not leave any garbage, furniture, etc.

FINALLY, YOU CAN CLOSE THE DOOR BUT FIRST:

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Check each room.

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Turn off all lights.

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Walk around outside to make sure nothing is forgotten.

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Transfer utilities into Duerksen & Associates, Inc name.

o

Make arrangements to have your trash and garbage picked up. Be sure to call the garbage company. for a special pick up for any items that do not fit in the trash can.

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CLARIFICATION OF ALLOWABLE TENANT WEAR AND TEAR

Property Address: _____________________________________________________

During occupancy, there are deteriorations known as “Normal Wear and Tear” that occur in the property that are not due to tenant neglect. In addition, there are damages that are either intentional or due to actual tenant abuse or neglect. Duerksen & Associates, Inc. defines these two types of damages as follows:

Normal Wear and Tear

(The lessening in value of an asset because of normal use)

• General:

o Loose Electric Switches/Plates

o Minor Pin /Nail-Holes from Pictures (limit 40 holes) per

house

o Minor Scuffing of Walls/Baseboards

o Cracked Painting because of Settling of the Rental

o Repainting of Rooms AFTER 5 Years of Occupancy

o Furniture Indentation in Carpet

o Minor Traffic Pattern on Carpets and Tile

o Minor Rubs/Scuffs on Door Finish

• Kitchen:

o Corroded/Dirty Stove Drip Pans

o Minor Scuffing of Flooring

o Sticky Drawers/Hinges

• Bathroom:

o Loose toilet seat

o Sticky faucets

o Loose towel rods

o Sticking sliding shower doors

o Worn caulking on toilet/tub

Tenant Abuse/Neglect Damages

(Misuse or neglect by the tenant that reduces value/usefulness)

• General:

o Light Bulb burned-out or missing

o Electric Plug-in/Light Switch Plate Broken or Missing

o Replacement of Tenant Tamper/Damage to Smoke/CO

Detectors

o Smoke Damage from Burning Candles, Incense, Hookah’s or

Cigars/Cigarettes including Odor Damage

o Flea/Bed Bug Infestation

o Pet Urine/Odor throughout Rental

o Trash Abandoned Inside, or Outside of Rental

o Repainting Walls to Cover Unauthorized Tenant Painting

o Repainting Walls due to Excessive Marks/Dirt/Food/Grease

o Holes in Walls (exceeding the 40-hole limit)

o Drawing, Crayon Markings, Stickers/Stamps, or Wallpaper

o Pasting/Sticking Decals and Stickers on Windows/Doors/Walls

o Burns/Tears/Stains/Excessive wear to Carpets

o Cuts/Tears/Holes in Linoleum or Vinyl

o Damaged Doors, Door Jams, and/or Door Trim

o Damage to a Door/Door Frame from Forced Entry

o Missing Doorstops/Holes from door stops

o Installation of Locking Doorknobs

o Broken/Cracked Windows or Window Frames

o Window/Door Screen Material Holes/Slits/Tears or bent frame

o Broken/Bent/Damaged/Missing Mini-Blinds or Drapes

o Damaged Light Fixtures

o Failure to Clean Unit according to “Check Out Instructions”

o Neglecting to Report Maintenance Issues

• Kitchen:

o Scratches or Knife Cuts in Countertop

o Broken Cabinets/Drawer Guides

o Broken or Damaged Appliances

o Missing/Broken Refrigerator Shelf/Door/Handle/Drawer

o Clogged/Not Working Garbage Disposal due to Improper

Use/Disposal

• Bathroom:

o Scratches or Knife Cuts in Countertop

o Broken Toilet Seat or Damaged Toilet

o Bent/Damaged Towel Rods

o Missing Faucet Handles

o Excessive Mold on Walls/Ceilings

• Yard:

o Yard Not Mowed Prior to Move-Out

o Pet Waste in Yard

o Fence Damage

This is not an all-inclusive list and is being provided to the tenants only as guidelines and examples of some common deteriorations and damages.

Tenants acknowledge that they have received a copy of this page. Tenants will be financially

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on making your rental experience the best possible. We are asking that you take just a few minutes and give us

some very valuable feedback on your experiences with us.

Yes

No

Are we taking care of your maintenance issues in a timely manner?

____ ____

Are we doing a good job in fixing any issues you may have?

____ ____

Have we been successful in meeting your needs and addressing any

____ ____

issues you may have?

Are you comfortable in calling us with your questions/concerns?

____ ____

Does the Care, Use and Preventative Information packet adequately

____ ____

provide you with information about services we provide and what

is expected of you while living in our homes?

Have we helped to educate you as tenants on what is expected from you ____ ____

while renting from us?

Has your previous landlord offered you similar information?

____ ____

Any additional information that you would like to provide us with would be greatly appreciated. Our number

one priority is making sure that your needs are being met as our valued tenant.

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

You may be anonymous in your responses, or you may choose to provide us with the information below. We

welcome the opportunity to discuss this with you at any time.

Thank you,

Duerksen & Associates, Inc.

Name: _____________________________________

Phone: _____________________________________

Address: ___________________________________

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MOVE OUT MAINTENANCE ISSUES

RENTAL ADDRESS:

__________________________________________

Please fill out this form and return it to our office.

As the managers of the property you have rented, we want to make sure all repairs are current.

Often after moving into a place you can become accustomed to some features like a dripping faucet

and with your busy life you forget to call the office. Or perhaps you did call the office and for some

reason, we did not take care of the problem(s).

Do you have any water damage on the floor in the bathroom?

Light Fixtures working?

Doorknobs & locks working?

Screen(s) damaged?

Window(s) broken?

Stove & Oven working?

Range Hood fan working?

Range Hood bulb working?

Refrigerator working?

Dishwasher working?

Garbage Disposal working?

Water leaks in the kitchen or bathroom?

Any dripping faucets inside?

Bathroom fan working?

Mold or mildew in bathroom?

Toilet(s) running?

Any dripping faucets outside?

Smoke alarm working?

10-Year Battery in Smoke Alarm?

Carbon Monoxide alarm working?

10-Year Battery in Carbon Monoxide Alarm?

Pet damage?

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Other Maintenance Issues or Requests:

____________________________________________________________

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____________________________________________________________

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FORWARDING ADDRESS:

Name:

Address:

City:

State:

Zip Code:

Figure

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