Building an Effective Software Deployment Process

Building an Effective Software Deployment Process

Using IBM Endpoint Manager

JOHN TYNDALL

hopefully, you already

know

❶ Basic IEM concepts.

❷ Basic relevance.

and hopefully, you’ll

learn

how to

❶ Test applications.

❷ Write and deploy installer fixlets.

❸ Troubleshoot and maintain.

GOAL:

Install Mozilla Firefox

❶ Download the package.

❷ Unpack the app.

did you notice?

•

Installer files

What files/folders need to be included to make the installation work?

•

Settings

What options need to be configured? At installation? Afterwards?

•

Application files

Where does the installer put files?

•

Verification

Did the app install correctly?

installer files?

application bundle (.app)

installer (.pkg, .mpkg)

archive (.zip, .sit, .tar.gz)

disk image (.dmg)

settings?

configuration (license key, select features)

customization (add to dock)

application files?

/Applications

/Library

~

with this

installation

unattended

GOAL:

Install Mozilla Firefox

❶ Download the package.

❷ Unpack the app.

installer files

application bundle (.app)

installer (.pkg, .mpkg)

archive (.zip, .sit, .tar.gz)

disk image (.dmg)

mount the .dmg

hdiutil attach

[options] –mountpoint “path” “filename.dmg”

attach

– mount as a volume

-quiet

, -nobrowse – make volume silent and invisible in Finder

-mountpoint

– mount the volume at the specified location

hdiutil attach –quiet –nobrowse

copy the application

cp -Rfp “

filename.app” destination

-R

– recursively copy all components

-f

– overwrite any existing files

-p

– preserve the bundle’s attributes

install the package

installer –package “

filename.pkg” –target destination

-package

– specify the path to the package (.pkg or .mpkg)

-target

– specify the installation destination

GOAL:

Install Adobe Flash Player

installer –pkg

“

/tmp/AFP/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg”

Inventory

keep auditors happy.

Patch Management

keep the security office happy.

Power Management

keep Earth happy.

Application Deployment

keep end users happy.

Endpoint Management

keep yourself happy.

Control

keep ourselves happy.

Support

keep your boss happy.

key components

❶ The Fixlet

❷ The Relevance

❸ The Action

a fixlet

❶ Identifies a problem (relevance).

❷ Solves the problem (action).

fixlets vs. tasks

fixlets

tasks

maintenance and management

(i.e., doesn’t necessarily address problems)

identify and remediate a problem

(i.e., fix)

reports as “Fixed”

relevance

❶ Queries information about a system

❷ Returns TRUE or FALSE

comparing relevance to SQL

SQL

Relevance

Data structures

Tables, views, stored

procedures

Inspectors

Data querying

SELECT <column>

FROM <table>

<attribute> of

<inspector>

Result filtering

WHERE

WHOSE

Result sorting

ORDER BY

n/a

actions

❶ Execute commands on a system.

❷ Can be BigFix or OS commands.

comparing action script to Terminal commands

OS X

BigFix

cp

copy

mv

move

Rm

delete

cat/echo/touch

createfile/appendfile

open

run

Sleep

wait

download/prefetch

continue

if

GOAL:

Install Mozilla Firefox

❶ Download the package.

❷ Unpack the app.

download the package

prefetch

Firefox.dmg

sha1:13929ab1517ab3aaa5e6cbbdee747127f2c0c217

size:60366702

GOAL:

Install Mozilla Firefox

❶ Download the package.

❷ Unpack the app.

unpack the app

wait

hdiutil attach -quiet –nobrowse

GOAL:

Install Mozilla Firefox

❶ Download the package.

❷ Unpack the app.

install the app

wait

cp –Rfp

verification

❶ Did the application install correctly?

❷ Did it even need to be installed?

what do you need to know?

❶ Is this the right OS?

❷ Is the software already installed?

firefox 30.0 system requirements for mac

❶ Mac OS X version 10.6 or later.

❷ (Firefox 30.0 isn’t installed.)

mac os x version 10.6 or later

name

_whose

of

operating system

mac

mac

mac

_(version

of

of

of

operating system

operating system

operating system

_{of it >=}

_AND

starts with “Mac”

_“10.6.0”

₎

firefox 30.0 isn’t installed

not exists

application

“Firefox.app”

not exists

folder

“/Applications/Firefox.app”

not exists

folder

“/Applications/Firefox.app”

whose

firefox 30.0 system requirements for mac

mac

of

operating system

whose

(version

of it >=

“10.6.0”

)

AND

not exists

folder

“/Applications/Firefox.app”

whose

(version

of it >=

“30.0”

)

steps for creating content

ibm fixlets: patches

❶ Patches for Mac OS X

steps for creating content

❶ Look to see if it already exists!

check external resources

ibm developerWorks forum

bigfix.me

google it

steps for creating content

❶ Look to see if it already exists!

❷ Look (harder) to see if it already exists!

❸ Use the Software Deployment Wizard.

consider baselines

BASELINE

A

Utilities

Drivers

BASELINE

B

Common

software

BASELINE

C

Departmental

software

deploy baselines as policies

BASELINE

A

Utilities

Drivers

BASELINE

B

Common

software

BASELINE

C

Departmental

software

write a file at the end,

e.g., “Baseline.A.done”

write a file at the end,

e.g., “Baseline.B.done”

write a file at the end,

e.g., “System.Build.done”

At 12:05:07 0400

-DownloadPing command received (ID=516140)

At 12:05:11 -0400 - actionsite (http://warez.psu.edu:52311/cgi-bin/bfgather.exe/actionsite) Command succeeded (evaluated true) continue if {(size of it = 1234 AND sha1 of it = “abc") of file “MyWebSearch.tmp" of folder "__Download"} (action:h3110)

At 12:05:13 -0400 - actionsite (http://warez.psu.edu:52311/cgi-bin/bfgather.exe/actionsite) Command succeeded extract MyWebSearch.tmp (action:h3110)

Command started - wait mkdir -p "/tmp" (action:h3110) At 12:05:33 0400

-Encryption: optional encryption with no certificate; reports in cleartext At 12:06:11 0400

-Report posted successfully

At 12:06:12 -0400 - actionsite ( http://warez.win.psu.edu:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded (Exit Code=0) wait mkdir -p "/tmp" (action:h3110) At 12:06:13 -0400 - actionsite ( http://warez.win.psu.edu:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded createfile until __END__ (action:h3110)

Command started - wait sh -c "/usr/bin/hdiutil mount /tmp/MyWebSearch/Toolbar.dmg" (action:h3110)

At 12:06:15 -0400 - actionsite ( http://warez.win.psu.edu:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded (Exit Code=1) wait sh -c "/usr/bin/hdiutil mount /tmp/MyWebSearch/Toolbar.dmg" (action:h3110)

Command started - wait sh -c "/usr/sbin/installer -target / -pkg /MyWebBar\ Tools\ \Install.mpkg" (action:h3110)

Command succeeded (Exit Code=1) wait sh -c "/usr/sbin/installer -target / -pkg /MyWebBar\ Tools\ \Install.mpkg" (action:h3110)

Command started - wait sh -c "/usr/bin/hdiutil unmount /Volumes/Command\ Line\ Tools\ \(Mountain\ Lion\)" (action:h3110)

At 12:06:16 -0400 - actionsite ( http://warez.win.psu.edu:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded (Exit Code=1) wait sh -c "/usr/bin/hdiutil unmount /tmp/MyWebSearch" (action:h3110)

At 12:06:16 0400

helpful logs

/Library/Application Support/Bigfix/BES Agent/__BESData/__Global/Logs/*.log

/Library/Logs/BESAgent.log

/var/log/install.log

/var/log/system.log

troubleshooting packages

troubleshooting packages

Building an Effective Software Deployment Process Using IBM Endpoint Manager

John Tyndall, [email protected]

IT Manager, CLC University Services, Penn State University

SysMan Service

http://clc.its.psu.edu/SysMan

CLC Help Request

SysMan SharePoint (and Web Reports Access)

https://wss.psu.edu/SysMan

QnA for Mac OS X

http://support.bigfix.com/bes/install/besclients-nonwindows.html#osx

IEM Inspectors Reference

https://support.bigfix.com/inspectors/World%20Objects_Mac.html

IBM “BigFix” Community Forums

https://www.ibm.com/developerworks/community/forums/html/category?id=33333333-0000-0000-0000-000000000506

BigFix.me