Touch POS System
Point-of-Sales & Backoffice
User Manual
HRS Marketing Pte Ltd
28 Sin Ming Lane
#06-136 Midview City
Singapore 573972
Tel: 6252 3393
Fax: 6659 4240
Technical (24 hrs) helpdesk: 6252 5792
Websites:
www.hrsmarketing.com / www.raptorpos.com
07/01/2010 Ver.4.01Content
1. POS Software
1.1. Operator Sign in 3
1.1.1. Open Table 4
1.1.2. Open Auto Table 5
1.1.3. Alphanumeric Table 6
1.2. Edit Number of Covers 7
1.3. Item Sales 8 - 9
1.4. Void 10
1.4.1. Void Item 10
1.4.2. Void All Items in the bill 11
1.5. Discount 12
1.5.1. Item Discount 12
1.5.2. Bill Discount 13
1.5.3. Open Discount 13
1.6. Change Sales Type 14
1.7. Check PLU Price or Default Price Shift 15
1.8. Recipe Check 15 1.9. Hold Table 15 1.10. Transfer Table 16 1.11. Transfer Operator 16 1.12. Split Bill 16 1.13. Membership 17 1.14. Pre-Settlement Bill 18
1.15. Sent Items to Kitchen Printer 18
1.16. Open a Table on Hold 18
1.17. Adjust Bill 18 1.18. Change TableNo 19 - 20 1.19. Divide Bill 21 1.20. FOC Item 22 1.21. Reports 23- 24 1.22. Split Quantity 24
1.23. Settle the Bill 25
1.23.1. Cash Payment 25
1.23.2. Other Tender Types 25
1.23.3. FOC 26
1.24. Reprint Bill 27
1.25. Kitchen Talk 28
1.25.1. New Kitchen Message 29
1.26. Points Redemption 30
1.26.1. Find Redemption Items 30
1.27. Price Shift 31
1.28. Tax Exempt 31
1.29. Promotion 32
1.29.1. Promotion 32
1.29.2. Members Only Promotions 32
1.29.3. Automatic Promotions 32 1.30. Zero Sales 33 1.31. Table Reservation 34 - 37 1.32. OP BILL 37 1.33. Bill Adjustments 38 1.34. View Transactions 39- 40 1.35. Refund 41
1.35.1 Refund by Bill 41 – 43
1.35.2 Refund by item 44 – 45
1.36. Go to Management Mode 46
2. Back Office Software
2.1. Login 47 - 49 2.2. PLU List 50 - 51 2.2.1. Group 52 - 53 2.2.2. Department 53 - 54 2.2.3. PLU 55 – 62 2.2.4. Modifier 2.3. Menu 63 - 66
2.4. Menu / Item Layout 66 - 67
2.5. Table Management 67 - 69 2.6. Functions 70 - 71 2.7. Discount 72 2.8. Media 73 - 75 2.9. Membership 76 - 78 2.10. Member Payments 79 2.10.1. Credit Payments 79 - 81 2.10.2. Cash Topup 82 - 84 2.10.3. Refunds 85 - 86 2.11. Promotion 87 - 98 2.12. Employee Details 99 - 100 2.13. Operators 101 - 104 2.14. POS Settings 105 2.14.1. POS Settings 105 - 113 2.14.2. Receipt Layout 114 - 115 2.14.3. Tax Details 116 - 117 2.14.4. Others 117 2.14.4.1. POS Defaults 118 2.14.4.2. Menu Level 119 2.14.4.3. Sales Area 120 2.14.4.4. Sales Category 121 2.14.4.5. Shift Details 122 2.14.4.6. Printer Details 123 2.14.4.7. Kitchen Printer 124 2.14.4.8. Assign KPs 125 2.14.4.9. Refund Type 126 2.14.4.10. Utilities 127 2.14.4.10.1. BackUp Database 128
and Clear Sales
2.14.4.10.2. FOC Tracking 129 2.14.4.10.3. Repair 130 2.14.4.10.4. Change Receipt No 130 2.14.4.10.5. Kitchen Talk 131 2.14.4.10.6. Disc/Prmn Remarks 132 2.14.4.10.7. Void Remarks 133
2.14.4.10.8. PLU Sell Time 134 - 135
2.14.4.10.9. Cash Template 135 - 136
2.14.4.10.10. Cover Tracking
Setting 136
2.15. Cost Center 140 - 141 2.16. Reports 142 2.16.1. Sales Report 142 2.16.2. Member Report 143 - 145 2.16.3. More Report 146 - 148 2.17. User Account 149 - 150
2.18. Card & Voucher 151
2.18.1. Voucher 151 - 152 2.18.2. Card 152 - 155 2.19. Bottle Management 155 - 157 2.20. Cost Center 158 - 160 2.21. Journals 161 2.22. Stock 162
2.22.1. Adjust In/Out Stock 163 - 164
2.22.2. Stock Transfer 165
2.22.3. Stock Report 166 - 167
1. RAPTOR POS Home
Below screen appear:
Swipe your Membership Card or Key in your Login PIN. Click on "OP/SGN-IN"
1.1. Open Table Home
1.1.1. Open Table
Key in the Table Number and click on "TABLE/HOLD"
If "Force Cover" property is ON, the system will ask you to key the number of covers. Then key in the number of Covers and Click on "Select".
1.1.2. Open AutoTable
Click on Number ‘0’ on the num pad then click on "TABLE/HOLD". ". If "Force Cover" property is ON, the system will ask you to key the number of covers. Then key in the number of Covers and Click on "Select".
1.1.3. Alphanumeric Table
Click on "TABLE/HOLD" you will get another screen to key in the TableName.
1.2. Edit number of Covers
1.3. Item Sales
Click on any Item
By default quantity is one. If quantity is more than one, key in the quantity and then click on the Item. OR
Key in the Quantity Click on "Qty" Key in a PLU Number Click on "PLU"
Whenever you select an Open PLU system will prompt you to key in the Price
Key in the price and then click on "Select".
If the numbers of items or menu are more than one page you can view the other pages by click Menu Arrow up and Arrow Down or Item Arrow up and Arrow Down.
1.4. Void Home
1.4.1. Void Item
Select Item and Click on "VOID". (This is call selective void)
Click on "VOID" without selecting any items, it will void the last item. (This is call last void) When you VOID an item the Item Discount given to that Item also will be recorded as Void.
1.4.2. Void All Items on the Bill
Click on "FUNCTION" Click on "ALL Void"
1.5. Discount Home
1.5.1. Item Discount
Select an Item. Click on "DISC"
Click on the desired Item first followed by Discount Amount or Discount percentage if required as per the setting you had done for the selected Discount Type.
1.5.2. Bill Discount
Click on "DISC"
Click on the Bill Discount Amount or Discount percentage if required as per the setting you had done for the selected Discount Type.
*Note: System will not allow you to do any more transaction after a Bill Discount so make sure that you had key in all Items Before you give a Bill Discount.
For a fixed Amount/Percentage type of discount you don't have to key in the Amount/Percentage. But for Open discount types you must key in the Amount/Percentage.
If you want to do any transactions after a Bill Discount then you can Void the Bill Discount and then do the transactions.
You are allowed to void any Item Discount before a Bill Discount. You can void a Bill Discount at any Time before you settle the Bill.
1.5.3. Open Discount
Open Discount can be a Bill Discount or an Item Discount. It can be in Amount or in Percentage.
The only difference is Amount or Percentage is not predefined so you must key in it before you click on the Discount.
1.6. Change Sales Type Home
Click on the Default SalesType (e.g. DINE IN). System will popup another screen with existing Sales Type.
1.7. Check PLU Price or Default Price Shift Home
Click on the Default Sales Type (e.g. DINE IN). System wills popup another screen with existing Sales Type. Click on the first button "PRICE CHK ON". Now the Sales Type's button will be replaced by a caption "PRICE CHK ON". Click on any Item to get the Price and Default Price Shift. System will not allow you to do any transaction in this Mode. To continue with the sales change the Sales Type to the one which you want it to be (e.g.DINE IN).
1.8. Recipe Check Home
Click on the Default Sales Type (e.g. DINE IN). System will popup another screen with existing Sales Type. Click on the second button "RECIPE CHK ON". Now the Sales Type's button will be replaced by a caption "RECIPE CHK ON". Click on any Item to get its Recipe Details. System will not allow you to do any transaction in this Mode. To continue with the sales change the Sales Type to the one which you want it to be (e.g. DINE IN).
1.9. Hold Table Home
Just click on the button "TABLE/HOLD" to hold the open Table.
Key in a Table Number and then click on button "TABLE/HOLD" to hold the open Table and open a new Table.
1.10. Transfer Table Home
Open the Table to be transferred to another Table.
Key in the Table Number to which the old Table is to be transferred. Click on “FUNCTION”
Click on “Transfer Table”
Only the Operators got "Transfer Table" permission is allowed to do this. (If you cannot find the function you must create the function from the BackOffice Module)
1.11. Transfer Operator Home
Open the Table to be transferred to another Operator.
Key in the Operator Number to which the Table is to be transferred and then click on “FUNCTION” Click on "TRANS OP"
Only the Operators got "Transfer Operator" permission is allowed to do this. (If you cannot find the function you must create the function from the BackOffice Module)
1.12. Split Bill Home
Click on "FUNCTION" Click on "Split Bill"
You will get the below screen:
Just click and drop the items, as you want to split. If you want to remove any Split, click on the split you want to remove and then click on "Remove Split". You are allowed to remove only empty splits. If you want to hold all splits in a Split Bill just click on "Hold". You can continue your sales with any of the split
by just clicking on the button with the split name title just above the split. If you click on close the system will allow you to continue with the last split you had selected.
1.13. Membership Home
Swipe the MembershipCard or Keyin the membership number. If the Membership is valid System will popup a window with Members name.
Touch the window to continue.
System will give Memberpoints for the Bill Amount plus extra items (if any). System will check for valid Member promotion allowed for the Member and update the Bill with promotions and refresh the Discount amount.
1.14. Presettlement Bill Home
Click on "Print Bill” when a Table is opened.
1.15. Sent Items to Kitchen Printer Home
Click on "TABLE/HOLD"
System will send all Items, which are not sent to the predefined kitchen printers. If you Receipt printer are set as Dual Function printer everything will be printed in the kitchen printer itself.
1.16. Open a Table on Hold Home
Key in the Table Number. Click on "TABLE/HOLD"
1.17. Adjust Bill
Click on "FUNCTION" Click on “Adjust Bill”
1.18. Change TableNo
Open the table you want to change. Click on “View Trans”
Select the table follows by Click on “Open” Below screen will appear:
Click on "FUNCTION" Enter the new table number. Click on “Change TableNo”
8
is the table you want to transfer to.1.19. Divide Bill
Click on "FUNCTION" Click on “Divide Bill”
Key number of bill you want to split Click on “Select”
1.20. FOC Item
Click on "FUNCTION" Select the Item.
Click on “FOC Item”
1.21. Reports
Click on "FUNCTION" Click on “Reports”
1.22. Split Quantity
Click on "FUNCTION" Click on "Split Quantity" Below Screen Appear:
Please key in the Number of Quantity to be Split for -> Saba Oshizushi
Key in the number Click on "Select"
1.23. Settle the Bill Home
1.23.1. Cash Payment
Enter the amount given. Click on "Finalize Cash"
System will settle the Bill for the Bill Amount and Print the Bill showing the changes on the POS screen.
1.23.2. Other Tender Types
Click on "TENDER"
System wills popup a Window with all existing Tender Types.
If the amount is predefined just click on the desired Tender Type else key in the amount and then click on the tender type. You can choose more than one tender type (e.g., Cash & Master Card) in one Bill. If the Amount is more than bill amount and it is set to over tender as TIP then system will consider balance amount as TIP else system will consider the balance amount as Change to be given back to the customer. To cancel a payment, select the payment and click on "Remove Payment". Once you finished click on "Back to Main" to get back the Main Screen.
1.23.3. FOC
Click on "TENDER"
System wills popup a Window with all existing Tender Types. Click ON "FOC".
System wills popup a Window with all existing FOC Types.
Click on the desired FOC type to settle the Bill and Print the Bill. Once you finished click on "Back to
1.24. Reprint Bill Home
Click on "PRINT BILL" when there is no Table opened. System will prompt you for the Receipt Number.
Key in the Receipt Number Click on "Enter" to continue.
*Note: If the Receipt number is valid and operator got the permission to Reprint a Bill system will reprint the Bill.
1.25. Kitchen Talk Home
Click on "FUNCTION" Click On "Kitchen Talk"
System wills Popup a screen with all existing Kitchen Messages.
Select a Message and Click on "Send Message". If your receipt printer is set as ""Dual Function"" printer the message will be printed on you Receipt printer otherwise you will get an option to choose a kitchen printer. Select a kitchen printer and then click on ""Sent Message"".
1.25. 1. New Kitchen Message
If you want to create a New Kitchen message Click on "New Message" in "Kitchen Talk" screen.
System wills Popup another screen to key in the Kitchen Message.
Key in the message and then click "Enter". If your receipt printer is set as ""Dual Function"" printer the message will be printed on you Receipt printer otherwise system will popup a screen with existing Kitchen printers so that you can choose a printer and sent the Message. If you are using your Receipt printer as kitchen printer and you don't have any other kitchen printers then the Kitchen printer list will be empty. Just click on "Sent Message" to send the Message.
To cancel the Kitchen message just click on "Cancel" before you sent the message to Kitchen.
1.26. Points Redemption Home
Open a Table.
Click on "FUNCTION" Click on "REDEEM POINTS"
System will prompt you to swipe the Membership Card on Key in the Membership number. And click on "Select" to continue. If the Membership Number/Card is valid then system will display the Members Name. Click on to continue. System wills popup a screen with all redemption Items, Members Name and Points balance.
To redeem an Item, select an item and click on "Select". If the quantity is more than one you must key in the quantity before you click on select.
1.26.1. Find Redemption Items
Touch on the required Button (eg. Touch on "A" to list all PLU's starts with "A"). OR
1.27. Price Shift Home
Click on "FUNCTION" Click on "PRC Shift 2"
Price will go price 2 and will stay on if stayon setting is on.
1.28. Tax Exempt Home
This function is to exempt "Service Charge". Click on "FUNCTIONS"
1.29. Promotion Home
1.29.1. Promotion
This is only for promotions which are not Members Only /Automatic. Click on "FUNCTION"
Click on "PRMN"
System will give you a choice of all promotions which are not Members Only /Automatic. Select one.
1.29.2. Members Only Promotions
When you swipe the membership card system will look for any promotions allowed for the Member on that day and time. If it found one it will be applied to the sales.
1.29.3. Automatic Promotions
When you do sales system will look for any promotions allowed on that day and time. If it found one it will be applied to the sales.
1.30. Zero Sales Home
Click on "FUNCTION" Click on "Zero Sales"
It is useful to open the Cash Drawer without any transaction. Special permission to do "ZeroSales" required.
1.31. Table Reservation Home
Click on "FUNCTION"
Click on "TBL RESERVATION"
You will get current days reservations. You can refresh it for s selected date's reservation / TableNo / Name.
1.31.1. Add
Click on "Add". Key in all the details.
Click on "Ok" to save the record and close the window. Click on "New" to save the record and add a new record. *Note: Optional field can be blanks.
1.31.2. Edit
Select the record to be edited. Click on "Edit", Edit the details.
Click on "Ok" to save the record and close the window. Click on "New" to save the record and add a new record.
1.31.3. Delete
Select the record to be deleted. Click on "Delete"
1.31.4. Print
Select the appropriate record section criteria. Click on "Print"
1.31.5. OpenTBL
Select the appropriate record and open the reserve table. Can only open the reserved table on the particular reserve day. Click on "OpenTBL"
1.31.6. Add Deposit
Click on "Add" inside the Deposit section. Key in all the details.
Click on "Ok" to save the record and close the window. Click on "New" to save the record and add a new record.
1.31.7. Edit Deposit
Select the record to be edited.
Click on "Edit" inside the Deposit section, Edit the details. Click on "Ok" to save the record and close the window. Click on "New" to save the record and add a new record.
1.31.8. View Deposit
Select the record to be viewed.
Click on "View" inside the Deposit section, View the details. Click on “Close" to save the record and close the window.
1.31.9. Void Deposit
Select the deposit record to be voided. Click on "Void" inside the Deposit section.
Click on "Yes" when a confirmation window prompts out to void the deposit. The voided deposit will no longer available for editing.
1.32. OP BILL Home
To view the details of all finalized Bills on the Login Operator. Click on "FUNCTIONS"
Click on "OP BILL”
You can filter the list for a selected Receipt Number / Table Number / only Finalized / Only Not Finalized / Only Printed / Only not Printed Transactions. You can also filter the list more with chosen Receipt Date and POSID. Select the criteria and click on "Refresh" to refresh the List.
You are allowed to view a bill in detail or to print a bill from this Mode. To reprint a bill you must have special permission of "Re Print Bill". You can also do Bill Adjustments.
1.33. Bill Adjustments Home
You must have the special permission for "Bill Adjustment". Click on "FUNCTIONS"
Click on "OP BILL"
Select the Bill, which you wanted to edit.
Click on "View" You will get the Details of the Bill, which you had selected.
Select the Payment Type/Media of the bill, which you wanted to edit. Click on "BILL ADJ"
Select a New Payment Type/Media. Click on "Select"
1.34. View Transactions Home
To view the details of Finalized/Not Finalized/All Transactions, Click on "FUNCTION"
Click on "VIEW TRANS"
You can filter it for only Selected Operators Transactions or for only Finalized/Not Finalized/All Transactions.
You can print any Bill from this mode. You are allowed to View or Open any table on this Mode. You can also open new table for order from this mode by clicking on "New Table".
You can click "Tender" to settle the bill.
You can only release table after payment has been made by clicking "Release Table". Make sure that the table is not opened in other terminal.
You can only make refund of the settled bill by clicking on "Refund". Then, select the refund type and click "Select". Close the window and confirm the refund. A refund receipt will be printed.
You can re-print kitchen receipt by clicking "Kitchen Re-print" to select which Items from the order that needs to be re-printed.
1.35. Refund
1.35.1. Refund by one receipt (entire bill)
Click on "VIEW TRANS" and you will go to Transaction.
At the Transaction environment, click at the scroll down directly below the sales status, choose at the Closed Tables and click on the "Refresh" button. Choose the "Rcptno" which you wanted to do the refund, and then click on the "Refund" button at bottom right.
The system will prompt you for the reason at the Refund Types environment. Once you select the reason, the system will prompt you to confirm the refund of the selected receipt. After you have click "Yes" the bill will be consider refund and your receipt printer will print out the “refund receipt” and this record will be updated in your report.
If you refresh your "Closed Table" status, you will find one new transaction, select it and click on the "View" button on the bottom right, you will see the table shown below, and the "RFND" will appear at the “Mode” column.
1.35.2. Refund by Item
First you must assign a table for this refund transaction, assign any table by clicking a table in your table management or enter any number at your number pad then click on the "Table/Hold" button. Key in any number for the cover if system required. Click on the "RFND" button at the bottom
You come back to the main screen, choose the item you wanted to refund, click on the "FINALISE CASH" button. The item will be refund. Your receipt printer will printer the refund item and your report will be updated.
1.36. Go to Management Mode Home
Only Managers are allowed to do "Clear and Store". Click on "MNGR"
Click on "System Setup" BackOffice form will appear.
2. Back Office Software Home
There are two ways to go to Back Office Software.
Managers can access "Back Office Software" from the POS Screen (controlled by special permission). Click on "MNGR"
Click on "System Setup"
You will get the login screen. Key in the login pin and proceed. OR
Double click on "RAPTOR BackOffice" icon on the DeskTop.
Click on "Continue..." to get the login screen.
2.1. Login Home
Select maintenance Mode. Select a Menu Level (By default Menu level 1 is active). Key in your Login PIN (this login PIN is different from Operators Login PIN. It is controlled by User account) and click on "OK". You will get Back Office Main Screen.
2.2. PLU List Home
Click on "PLU" on the Main screen to get a list of existing PLUs.
Shortcut Button
By default you can see all PLU starts with "A". Click on other buttons to refresh the list for PLUs starts with other alphabets. Or click on the button labeled "*" to view all. If you want to look for a PLU by PLU Number / Name /Department click on the "Shortcut" button. It will change the PLU refresh mode.
Click the “Shortcut Button “, u will see the below Screen.
Shortcut Button
Search Button
View PLU by Department: Click on "Dept". Select a Department. Click on "Search Button".
View PLU by Number: Click on "PLUNo". Key in the PLU Number you are looking for. Click on "Search
Button".
View PLU by Name: Click on "PLUName". Key in the PLU Name you are looking for. Click on "Search
2.2.1. Group Home
Click on "Group" button on the PLU List Screen. You will get a list of existing Groups (if any).
2.2.1.1. Add Group
Click on "Add"
Key in the "Group Name" Click on "Ok" to save the record. Click on "New" to add a New Group.
2.2.1.2. Edit Group
Select a group and click on "Edit".
You will get the group details. Modify the details and click on "Ok" to save the modifications.
2.2.1.3. Delete Group
Select a group and click on "Delete".
2.2.2. Department Home
Click on "Dept" button on the PLU List Screen.
You will get a list of existing Departments (if any). By default you will see all Departments starts with "A". Click on any other button to refresh the department list as per your requirement. Click on the button labeled "*" view all existing departments.
2.2.2.1. Add Departments
Click on "Add"
Key in the all department details. Click on "Ok" to save the record.
Click on "New" to add a new Department.
2.2.2.2. Edit Departments
Select a Department. Click on "Edit"
Edit the department details. Click on "Ok" to save
2.2.2.3. Delete Departments
Select a Department. Click on "Delete"
2.2.3. PLU Home
Click on "PLU" on the Main screen.
2.2.3.1. Add PLU
Key in the PLU details
Click on "Ok" to update the record and close the window. Click on "New" to add a new PLU.
2.2.3.1. 1. Price Level
2.2.3.1. 2. Enable/Disable Discount
If the check box "Discount" is checked it will be allowed to get a Discount otherwise discount are not given to the selected PLU.
Once the check box "Discount" is checked, the check box "Disc Entitlement" will be enabled. There will be a list of discounts that can be set to the PLU. Select the discount and click "Close".
2.2.3.1. 3. Individual KP
If the check box "Individual KP" is checked it will print Individual Print on assigned Kitchen Printer.
2.2.3.1. 4. Sold Out Item
If the check box "Sold Out" is checked it will let the cashier know that particular PLU is sold out.
2.2.3.1. 5. Weight
Only applicable if there is a digital weighing machine attached to the POS terminal. When the check box "Weight" is checked it will capture the weight and auto-calculate the price for the PLU.
2.2.3.1. 6. Force Server
If the check box "Force Server" is checked it will prompt server id message box to keep track of sales made of certain PLU links to any staff.
2.2.3.1. 7. Pop Up Menu
If the check box "Pop Up Menu" is checked, it will then pop out menu list for the cashier to choose which type of PLU ordered by the customer.
2.2.3.1. 8. Open PLU
If the check box "Open" is checked it will be considered an open PLU. When you sell an Open PLU the system will prompt you to key in the price.
2.2.3.1. 9. Prep Item
If the check box "Prep Item" is checked it is considered as a preparation Item. Preparation items can be of zero prices. You can control whether a preparation item should be printed on the receipt or not (POS settings).
2.2.3.1. 10. Barcode with P/W
Not applicable at this region.
2.2.3.1. 11. PLU Tax Inclusive
If the check box "PLU Tax Inclusive" is checked it is considered that the price of the PLU is inclusive tax.
2.2.3.1. 11. PLU Time Range
If the check box "PLU Time Range" is checked, it will let the cahier know that the PLU is only available for certain time range.
2.2.3.1. 12. Track Prep Item
If the check box "Track Prep Item" is checked, it will prompt out a menu to force the user to select at least the minimum quantity of item set. The minimum and maximum value of number of Prep Item can be set once the check box is checked.
2.2.3.1. 13. Rental Item
If the check box "Rental Item" is checked it is considered as a rental Item. Rental items are calculated in second like the pool table time.
2.2.3.1. 14. Link Recipe to the PLU
If the check box "Recipe" is checked it will be allowed to link to a Recipe. You must create the Recipe from the stock Module.
Key in the Recipe number or click on the Picture button to get a list of recipes. *Note: In order to use the
2.2.3.1. 15. Link Recipe to the PLU
Click on "PLU’s using Selected Recipe" to select a Recipe. PLU's using the selected Recipe:
Click on "Close" to close the Window.
Once you link a recipe the Cost price will be set to the Recipes Avg. Cost else you must key in the Cost price. (Profit/Loss report will be calculated based on this Value.)
2.2.3.1. 16. Link Menu Home
If the check box "Lnk Menu" is checked it will be allowed to link to a Menu. Key in the Menu number or
Click on the “Picture button” to get a list of Menus.
Double click on a Menu or click on "Select" to select a Menu.
2.2.3.1. 17. Kitchen Printer
You can decide to which printer the PLU should be printed.
Key in the kitchen printer number (1-9) in the boxes KP1/KP2/KP3.
2.2.3.1. 18. Discontinue a PLU
If the check box "Active" is checked the PLU is active. Uncheck the check box to discontinue the PLU.
2.2.3.2. Edit PLU
Select a PLU from the PLU list and click on "Edit". You will get the PLU details.
Edit the PLU details and then click on "Ok" to save the modifications.
2.2.3.3. Delete a PLU
2.2.4. Modifier
Click on "PLU" on the Main screen to get a list of existing PLUs. Click on "Modifier" tab.
Modifier Tab
2.2.4.1. Add/Edit Modifier
Click on the "Add" button to add new Modifier Message.
Select a Modifier Message to be edited, and then click on "Edit" button. Below screen will appear to Add Edit Modifier Message.
2.2.4.2. Delete Modifier
2.3. Menu Home
Click on "Menu" to get a list of existing Menus.
By default you will see a list of menus starts with "A". Click on other buttons to refresh the Menu list, as you need.
2.3.1. Add Menu
Click on "Add"
Below screen will appear:
Item Buttons
Butterfly Mouse Pointer
Key in the Menu Name.
Drag and drop the items to the Item Buttons (Make sure the mouse pointer has changed to a butterfly).You can add PLU and also Menus to a Menu. You can get a list of PLU/Menu by just clicking on the
PLU/Menu option buttons. A find option is given to look for a PLU/Menu, as you need.
If the required PLU is not available you can add PLU from this screen. (Click on "Add PLU"). You can also edit the PLU (click on "Edit PLU").
Use the Up/Down arrow to view other Menu pages.
2.3.1. 1.Remove an item from the Menu
Click on the Item button you want to remove. Click on "Remove Item"
2.3.1. 2. Change Back Ground Color
Select the button that you want to change and click on "Change BG Color ". A window of list of colours will pop out. Drag and drop the colour to the Item Buttons (Make sure the mouse pointer has changed to a butterfly).
You can make any color you can do it so. Once you finish click on "Ok". Drag and drop the selected color to the Item Buttons.
Once you finish click on "Close" to close the window or click on "New Menu" to add a New Menu.
2.3.1. 3. Activate/Discontinue a Menu
If the check box "Active" is checked the Menu is active. Uncheck the check box to discontinue a Menu.
2.3.2. Edit Menu
Select the Menu from the menu list and click on "Edit"
2.3.3. Delete Menu
Select the Menu from the menu list and click on "Delete"
2.4. Menu / Item Layout Home
You can drag and drop any Menu from the Menu list to the Menu Buttons or Item from the PLU list to the Item Button of any of the Menu. The "Drag & Drop" check box in the Menu / PLU list should be checked to enable the drag and drop mode. You can add items to the Menu from the menu module also. Click on "Menu" to get the Menu List. Click on PLU to get a list of PLUs. Click on any Menu to view the Items. Use the Up/Down arrow to view other menu pages when the button just above the arrows is labeled "MENU". Use the Up/Down arrow to view other Item pages when the button just above the arrows is labeled "ITEM". The selected Menus name will be displayed just above the menu section.
2.4. 1. Change BG Color
You can change the background color of any Menu/Item. Just click on "Change BG Color".
Drag and drop the colors to the selected Menu/Item Buttons. You can create the colors of your choice also. Click on "Custom Colors"
Once you finish click on OK. Now you can drag and drop this newly created color to the desired buttons. (See "Change BG Color" in Menu Module)
2.4.2. Remove Menu/Item from the Menu/Item Layout
Select the Menu/Item to be removed from the Layout. Click on "Remove Menu/Item".
2.5. Table Management Home
2.5.1. Add Section
Click on "Add"
Key in the required details. Click on "Ok" to save.
2.5.2. Edit Section
Select the section to be edited. Click on "Edit"
Modify the details. Click on "Ok" to save.
2.5.3. Delete Section
Select the section to be edited. Click on "Delete"
2.5.4. Add/Modify Section Layout
Click on "Section Layout" Below screen will appear:
Table Name
You can change the Table Name by clicking on one of the table and type in the new Table Name and click on "Ok".
2.6. Functions Home
Click on "Functions" on the Main Screen. You will get a list of Functions/Media.
By default you will get Functions. If you want filter the list for Functions/ Front POS/Discounts/All. Just click on the appropriate option button. You can also key in the name and click on "Find" to find a Function.
2.6.1. Add Function
Click on "Add"
Key in the Function. Select a Function Type.
Click on "Ok" to Save the record and close the window. Or Click on "New" to Save the record and add a new function.
2.6.2. Edit Function
This section will only exist if the type of the Function is Tax Exempt.
Select a Function.
Click on "Edit". Edit the function details. Click on "Ok" to save the modifications.
2.6.3. Delete Function
Select a Function. Click on "Delete"
2.7. Discount Home
Discount can’t be Bill/Item discount and also Amount/Percentage /Open depending on the Parameters. To Add/Edit/Delete discount the procedure is same as above. Once you select a discount type function you must key in the Amount / Percentage if it is not open discount. For Bill discount the type should be "Bill Discount" and for Item discount the discount type should be "Item Discount".
2.8. Media Home
In the main screen click on "FUNCTIONS" You will get a screen with Functions/Media. Click on "Media"
You will a get a list of "Media".
It can be FOC type media also. You can refresh the list for FOC/media/All. Just click on the desired options or can key in a Media name and Find.
2.8.1. Add Media
Click on "Add"
Key in the details and click on "Ok" to save the record or click on "New" to save the record and close the window and close the window.
2.8.1. 1. Treat Over as Tip
If the check box "Treat Over as Tip" is checked then the balance amount will be considered as Tip (not change).
2.8.1. 2. Calculate Change
If the check box "Calculate Change" is checked then the balance amount will be considered as change (not Tip).
2.8.1. 3. Allow in split Tender
If the check box "Allow in split Tender" is checked then only the Media type can be used in Split Tender.
2.8.1. 4. Open Cash Drawer
If the check box "Open Cash Drawer" is checked then for cash payment the Cash Drawer will be opened automatically.
If the check box "Verify FOC" is checked the system will prompt for the user id and check whether he/she are entitled to FOC benefit.
2.8.1. 6. Remarks
If the check box "Remarks" is checked then receipt printer will print out a few line for user to write remarks. .
2.8.1. 7. Print Signature
If the check box "Print Signature" is checked then signature will be printed on the receipt else no.
2.8.1. 8. Prompt for CustomerID
If the check box "Prompt for CustomerID" is checked then for each payment the system will prompt you to key in the customer ID.
2.8.1. 9. FOC Type Media
Select "FOC" as Type and the check box "FOC" should be checked also.
2.8.1. 10. Display Image
If the check box "Display Image" is checked then user can display image on the button.
2.8.2. Edit Media
Select a Media.
Click on "Edit". Edit Media details. Click on "Ok" to save the modifications.
2.8.3. Delete Media
Select a Media. Click on "Delete"
2.9. Membership Home
Click on "Membership" on the main screen.
You can refresh the existing Members list with selected MembershipID / CardNo /FirstName / All. Select the Option and click on "Find".
2.9.1. Add Member
Click on "Add"
Key in the member ship details Click on "Update" to save the record.
Member Types
There are 3 types of members:
Normal: This type of members is not allowed for Credit/Cashless payments.
Credit: This type of members is allowed for Credit payments. You can set the Max. Credit allowed for
each Member.
Cashless: Cashless: These types of members are allowed for Cashless payment. They can TopUp their
You can choose a promotion type for each Member.
Once you set the points per dollar, all active members can get certain points for dollar spent. They must swipe their Membership Card. They can redeem the points also. You can set the expiry date for each member. Once the expiry date is over that membership will be terminated.
2.9.1. 1. Assign Membership Card
You can key in the card number or Click on "Assign card" then you will get another screen.
2.9.1. 2. Add Member Class
Member can be in different classes. You can add new or edit type of member class by clicking on "Add
Class". Below screen will pop out.
2.9.2. Edit Member
Select the record.
Click on "Edit" to amend the details. Click on "Update" to save the modifications.
2.9.3. Delete Member
Select the record. Click on "Delete"
2.10. Member Payments Home
Click on "Member payments" on the Main screen or click on "Payments" in the Membership screen.
2.10.1. Credit Payments
2.10.1.1. Add Credit Payments
Click on "Add" to add a new record. Key in the Membership Number.
Or click on the picture box then you will get a list of Credit type member’s details. Double click on the Members record or select the Member and click on "Select".
You can refresh the member's list for certain criteria. Select the option set the criteria then click on "Refresh".
Once you select a member if there is no credit system will popup an appropriate message otherwise it will refresh the credit details. Key in the payment details. Click on "Update" to update the Record.
2.10.1.2. View Credit Details
Click on "CreditDtls"
You can refresh the credit details for the selected Members Name / MembershipID /All and also for Payment on due (for 1month/2 months/3 months/More than 3 months/All)/Paid/All. Select the option, set the criteria and then click on Refresh to refresh.
2.10.1.3. Expected Payment Date
To set the expected payment date key in the date then click on "Ok" Payment on due will be calculated based on this date.
2.10.1.4. Print
Just click on "Print" to print.
System will print only selected records.
2.10.1.5. View Payment Details
You can filter the payment details for the selected member's name/MembershipID/All and also for selected date period. Select the option, Key in the criteria and then click on "Refresh".
2.10.1.3. Edit
Select a Record and click on "Edit".
Edit the records and then click on "Update" to save the amendments.
2.10.1.4. Delete
Select a Record and click on "Delete"
Only the last payment is allowed to delete. Other payments are only allowed to "Cancel"
2.10.1.5. Cancel
2.10.2. Cash TopUp
Click on "Cash TopUp" Tab.
2.10.2.1. View Cash TopUp Details
Click on "CashTopUp" button to view Cash Topup details.
You can filter the Cash TopUp details for a selected Member's name / MembershipID / POSID / Operator. Select an option. You can filter the list more with Selected Date period and/or Print by Media.
2.10.2.2. Edit
Select a record.
Click on "Edit". Edit the Cash TopUp details. Click on "Update" to save the amendments.
2.10.2.3. Delete
Select a record.
Click on "Delete". Only last record is allowed to delete. All records are allowed to cancel.
2.10.2.4. Cancel
Select a record. Click on "Cancel"
2.10.2.4. Cashless Summary
You can grouped the summary by ID/ Full Name/ Type/ Receipt No/ Date etc. You can also filter your search by First Name/ MemberID/ Card No within specific Selected Date. Click "Refresh" to view the list. You also have the option to Print the summary. Click on "Close" to close the window.
2.10.3. Refunds Home
Click on "Refunds" Tab.
Click on "Add" to add a new record. Key in the refund details.
2.10.3.1. View Refund Details
Click on "Refunds" button
You can filter Refund details for the selected member's name / MembershipID / All and also for a selected date period.
2.10.3.2. Edit
Select a record.
Click on "Edit". Edit Refund details. Click on "Update" to save amendments.
2.10.3.3. Delete
Select a record. Click on "Delete"
Only the last record is allowed to delete. All records are allowed to cancel.
2.10.3.4. Cancel
Select a record. Click on "Cancel"
2.11. Promotion Home
Click on "Promotion" on the Main Screen. You will get a list of existing Promotions. You can filter the Promotion list for a selected Promotion Name/Members Only/All. Select the option and then click on Refresh.
2.11.1. Add Promotion
Click on "Add" key in the details.
Click on "Update" to save the amendments.
Day factor: You can set the "Day Factor". If the check box is checked for a selected day then only the
promotion is allowed on that day.
If the promotion is only for members then it should be a "Members Only" type Promotion.
If the promotion is only for Credit Card holders then it should be a "Credit Card" type Promotion. Once the "Credit Card" check box is checked, the Credit Card Discount will allow you to choose the applicable Credit Card holder that will enjoy that promotion.
If the promotion takes priority than other promotion that exists then it should be a "Takes Priority" type Promotion.
If the promotion is an automatic promotion then it should be an "Automatic" type Promotion. Check the "Stay On" if the promotion is on.
Types of Promotion 1. Item Discount 2. Group Discount 3. Buy X Pay for Y 4. Buy X Free Y 5. Sell Band 6. Coupons
2.11.1. 1. Item Discount:
Can set different discount percentage for normal Hours and Happy Hours. If the checkbox "PLU" is checked item discount is selected else click on to select. Key in the Discount percentage then click on "Associate" to choose the discount Items.
Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use "<Remove" or "<<All" to remove selected items.
2.11.1. 2. Group Discount:
Can set different discount percentage for each Group.
If the checkbox "Group" is checked Group discount is selected else click on to select. Click on "Associate" to choose the set the discount for each Group.
2.11.1. 3. Buy X Pay for Y:
To set "Buy X Pay for Y" type promotion just key in the "Buy X" value and "Pay for Y" value. Click on "Associate" to choose the items for this promotion.
Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use "<Remove" or "<<All" to remove selected items.
2.11.1. 4. Buy X free Y:
If the checkbox "Yes"in "Buy X free Y" is checked "Buy X free Y" is selected else click on to select. Click on "Associate" to choose the items.
Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use "<Remove" or "<<All" to remove selected items.
2.11.1. 4. 1. Add/Delete free Items
Click on "Free Items Name" column thenYou will get a list of existing "free items" list. Select an Item in the "existing PLU" list and click on "Add" to add new free Items.
Select a free item and click on "Delete" to delete a free Item.
2.11.1. 4. 2. Set free Items name and Qty
Click on "Free Items Name" column then, you will get a list of existing "Free items". Select a free item, key in the Buy Qty, Offer Qty & Offer price then click on "Select". If the option button "for All" is selected the free item will be set to all selected items else only for the selected "X" Item.
2.11.1. 5. Sell Band
If the checkbox "Yes" in "Sell Band" is checked "Sell Band" promotion is selected else click on to select. Click on any on the sell band to choose a sell band.
2.11.1. 6. Coupon
If the checkbox "Random" in "Coupon" is checked "Coupon” is generated randomly. If the checkbox "Yes" in "Coupon" is checked "Coupon” is selected else click on to select. Click on "Associate" to choose the items.
Enter the coupons Details:
Prints Set the number of copy to be print out.
Expires After Set the expired date of the coupon. i.e if 1 is set, the coupon expired after 1 day.
Title 1 Input Descriptions
Title 2 Input Descriptions
*Note: Associate PLU to this coupon promotion
Remember to set this promotion to automatic and uncheck member only.
2.11.2. Edit
Select the Record. Edit the Promotion details. Click on "Update" to update.
2.11.3. Delete
Select the record. Click on "Delete"
2.11.4. Member Points Home
Click on "Member Points"
You can set the redeem points for $ spent. Click on "Update" to save the amendments.
If you want to grant extra points for selected PLU's then check the "Points for PLUs" check box and click on "Associate".
Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use "<Remove" or "<<All" to remove selected items. Select each item key in the number of extra points to be given for that Item and then click on "Ok" to update.
2.11.4. 1. Redemption Items
Click on "Redeem Items"
Select the Item and click on "Add>" or click on "All>>" to choose all items in the list. You can use "<Remove" or "<<All" to remove selected items. Select each item, key in the number of points required to redeem that item.
2.11.5. Cashless Bonus
Click on "Cashless Bonus" will give u the Cashless Spent Bonus/ Cash Top up Bonus screen as below.
Member Category Drop Down List
2.11.5.1. Cashless Spent Bonus
This enables user to create Cashless Spent Bonus reward system for members.
Click on "Update" to add new Cashless Spent Bonus reward / edit / delete bonus reward. You can activate the Cashless Spent Bonus reward by checking the "Active" check box.
Choose the member category that will enjoy the Cashless Spent Bonus by selecting it from the drop down list.
There are 2 radio buttons for you to select the availability of the Cashless Spent Bonus reward: Day and
Month
[Y = Last day]: Set the specific last day of the Cashless Spent Bonus reward [Y = Last month]: Set the specific last month of the Cashless Spent Bonus reward
[X = Amount]: The amount spent in the last y days.
[Z = @dollar spent]: The amount that member will earn for every dollar spent.
Edit / Delete Bonus
Choose the Cashless Spent Bonus record that needs to be edited or deleted, and then click on "Edit" or "Delete". After done with / editing / deleting click on "OK".
2.11.5. 2.Cash Top up Bonus
This enables user to create Cash Top Up Bonus reward system for members.
Click on "Update" to add new Cash Top Up Bonus reward / edit / delete bonus reward. You can activate the Cash Top Up Bonus reward by checking the "Active" check box.
Choose the member category that will enjoy the Cash Top Up Bonus by selecting it from the drop down list.
[X = Amount]: The amount spent in the last y days.
[Z = @dollar spent]: The amount that member will earn for every dollar spent.
Edit / Delete Bonus
Choose the Cash Top Up Bonus record that needs to be edited or deleted, and then click on "Edit" or "Delete". After done with / editing / deleting click on "OK".
2.12. Employee Details Home
When you click on "Employee Dtls" on the Main Screen, click on "Employee List" you will get a list of existing Employee's. You can filter it for Employee Number / Card Number / First Name.
Select the Option and click on "Refresh".
2.12.1. Add Employee Dtls
Click on "Add", key in the Employee details. Click on “Update” to save the amendments.
2.12.1. 1. Assign Swipe Card
This is to assign a magnetic swipe card to an Employee. You can key in the swipe card number or Click on "Assign Card" and assign a Card Number.
2.12.2. Edit Employee Dtls
Select the employee's record to be edited. Modify the Employee details.
2.12.3. Login Details
Select the employee's record to be deleted.
Click on "Login Details". The screen below will pop out. You can filter your search of the login details by EmpNo/ CardNo/ FirstName. You can also choose only Active Employee at specific Login Date. Click on "Refresh".
2.12.3. Delete Employee Details
Select the employee's record to view his/her login details. Click on "Delete"
2.13. Operators Home
When you click on "Operators" on the Main Screen, you will get a list of existing Operators. You can filter it for OpeartorNo/Name/Emp No/Login PIN/Swipe Card Number. Select the Option and click on
"Refresh". You can set permissions for selected functions. Permission for "Clear & Store" and "System SetUp" is allowed for Managers. You can set Max voids and Max voids per sale for each operator.
2.13.1. Add Operator
Click on "Add", key in the Operators details. Click on “Update” to save amendments.
2.13.1. 1. Assign Swipe Card
This is to assign a magnetic swipe card to the Operator. You can key in the swipe card number or Click on "Assign Card"
Swipe the Operator card or select it and click on "Select". Then update the record.
2.13.1. 2. Operator's Login Mode
B-Operator can use Operator card or Login PIN to login. C-Only Operator Card is allowed to login
P-Only Login PIN is allowed for the Operator to login.
2.13.1. 3. Operator's Permissions
Adjust Price: Change the item price at POS.
Auto Check: Change Table/Hold button name to Check/ Hold number. Use only, if client don’t wish to
have table number. It mostly use for fast food concept.
Bill (Adjust): Edit Media Type (payment mode) after Bill settlement Bill (Recall): Recall pre-settlement bill, after table on hold.
Bill (Pre-Settlement): Permit Print bill before pre-settlement Bill Settlement: Permit user to tender / make settlement.
Blitz Card Balance: It was a customization feature, allow user to check RFID card balance. It only used
Bottle Management: Permit user to enter bottle balance record at POS. (Only available in Raptor Version
4 onwards, if you wish to have this feature. Please contact our Sales person).
Bottle Expiry: Permit user to set the expiry date of the bottle. Cash Declare: Enforce user to declare cash amount for X/Z Report. Cash TopUp: Permit user to top up card value on their membership card.
Cash TopUp Mem Search: Permit user to search membership records without swipe membership card. Cash TopUp Refund: Permit user to do full refund card value at POS.
Cash TopUp Rf (Partial): Permit user to do Partial refund card value at POS. Cash TopUp Reprint: Permit user to reprint card transaction record.
Cash TopUp Transfer: Permit user to transfer card value to other members’ card Connect XPA (Blitz Card): A customization feature.
Closed Receipt(Reprint): Able to reprint old recipts. Deposits: Permit this user to use the deposit function. Deposits (Edit): Permit user to edit deposit record after save. Deposits (Void): Permit user to void deposit record after save. Disc Item (%): Item Discount in Percentage
Disc Bill (%): Bill Discount in percentage Disc Item (Amnt): Item Discount as Amount Disc Bill (Amnt): Bill Discount as Amount
Edit Kitchen Message: Permits this user to enter new kitchen message Exempt Tax: Exempt Service Charge
FOC (Bill): Permit this user to give the whole bill free. FOC (Item): Permit this user to the items free. FIPO: Float in Paid out feature.
KDS Process: Feature in development progress KDS Served: Feature in development progress
Multiple Logins: Permits user to login to multiple POS concurrently Member: Permit user to make membership transaction at POS Membership: Permit user to register new members’ particular at POS Member Search: Permit user to search member record at POS. Open Any Table: Open other operator's tables
Open Items: Permit this user to give open price on items. Open PriceShift: Permit this user to give open price shift items. Open Price PLU: Permit this user to give open price on plu. Price Shift: Change Price Level
Promotion: Permit user to give promotion disc.
Preview Bill: Permit user to preview receipt on screen with same layout as the receipt print out. Receipt (Reprint): Permit this user to reprint the receipt.
Redeem Points: Redeem Member Points Refund: Refund Items
Send XZ SMS: Permit user to send XZ report sales with SMS. (It was a special feature need GSM modem.
Please contact out Sales person)
Sign Out after Sale: Sign Out after each Sale
Reprint Kitchen Receipt: Allow user to resend Kitchen Order chit. Reprint Receipt All: Allow user to reprint all receipt transactions Sign Out TBL Hold: Sign out after Table Hold
Switch Window: Permit this user to close raptor software.
Table Management: To set a default table layout for individual operator. TBL Reservation: Permits this user to use the Table management feature. Transfer Item: Transfer one item in one table to another
Transfer Sale: Transfer sale to other operators
Transfer Table: Transfer all items in one table to another
Update Held: Allow user to unlock table, when user encounter a message from system: “Table already
open”
Void Member: Permit user to void member on the transaction, if user provide wrong member on the sales
transaction.
Void Last Item: Void Last Item Void Payments: Remove Payments
Void Post Send: Void the items after table hold
Void Promotion: Permit user to use “Void Promo” to clear promotion disc. Void Selectable: Void selected items
View Trans (O): Not permit user to view table that are closed and past. View Trans (All): Not permit user to view table all close or open table. View Open Tbls: Not permit user to open table for pre- settlement bill.
Write Ticket (RFID): Permit user to update ticket record. Only used for Jakarta. X-Report: Able to do X-Reports
XZ-Period: Able to reprint XZ Report by period Z-Report: Able to do Z-Reports
Zero Sales: Open Cash Drawer With out any sales Edit Table no: Able to change table number. Clear & Store: Clear & Store. Only for Managers
System SetUp: Access Back Office software from POS. Only for Managers Edit Time / Attendance: Able to edit the time the employee arrives.
Operators Login Mode
B: Card/Pin C: Card P: Pin
M: Smart Card
F: Fingerprint
Section Name: This area allow user to set a default table section.
Max Voids Per Sale: Number of times that the user can void on a bill.
Member Search Button: Set to allow user to search member with a certain membership class. Media Entitlement Button: Set to allow user to use a certain media type.
FOC Entitlement Button: Set to allow user to give a certain FOC. DISC Entitlement Button: Set to allow user to give a certain discount. Section Entitlement Button: Set to allow user to select a certain table section. XZ Entitlement Button: Set to allow user to do a certain X/Z Report group. Category Entitlement Button: Set to allow user to use a certain sales category. 2.13.2. Edit
Select the record.
Edit the operator's details.
Click on "Update" to save amendments.
2.13.3. Delete
Select the record. Click on "Delete"
