Cloud Services
Perpetual
Always up-to-date
Business-class Email HD Video Conferencing File Sharing
Plus
Anywhere Access Simple IT Management Financially-backed SLA Technical Support Office Desktop AppsOffice Mobile Office Web Apps
5 Business-Class Email HD Video Conferencing File Sharing Anywhere Access Simple IT Management Financially-Backed SLA Technical Support Full Office
Work Better Together
Be More Productive Anywhere
o Microsoft manages the
servers for you
o Keep the control you want o All services work together o No servers to set up
o 25 GB mailbox Storage o Shared Calendar
o 7GB Skyrive Pro Storage
6 HD Video Conferencing Business-Class Email File Sharing Anywhere Access Simple IT Management Financially-Backed SLA Technical Support Full
Office HD Video Conferencing
o Office is always up-to-date o Use Office on 5 devices/user o Everything you need in one
place, across all devices
o Sync files to devices for offline
Install Office on up to 5 devices per user
Across your PC, Mac, tablet, and smartphone
See presence and start IM Share calendars and
schedule meetings easily Join meetings with audio with a single click
Host online meetings with multi-party HD videos, desktop sharing, and one-click recording
Share directly from Office applications
Easily share documents with others
Share documents from SkyDrive Pro or
SharePoint team sites with controlled access Co-edit documents in real time
Use your own domain Design, publish, and update your company website
No web designer required No additional hosting fees
Ready to use within moments of clicking “install”
Built on Microsoft
virtualization technology Stays on the machine and can go offline once installed
Simplify management with a single, web-based admin center
One admin console for all services, with quick overview of service health
Stay up to date with in-line
planned maintenance reminders
Add or delete users, manage email, and set document sharing policies
30 Business-class Email HD Video Conferencing File Sharing Anywhere Access Simplified IT Management Financially-backed SLA Technical Support Full Office
Office 365 Small Business Premium
Full suite designed for 1-10 users with no IT Turnkey needs for all users across the company 24/7 IT-level phone support for critical issues $12.50 per user per month
Business-Class Email HD Video Conferencing File Sharing Anywhere Access Simplified IT Management Financially-Backed SLA Technical Support Full Office
Office 365 Midsize Business
Full suite designed for 10-250 users with some IT Turnkey needs for all users across the company
Supports Active Directory integration 24/7 technical phone support for critical issues
Business-Class Email HD Video Conferencing File Sharing Anywhere Access Simplified IT Management Financially-Backed SLA Technical Support Full Office
Office 365 Enterprise (E3)
Full suite designed for room to grow beyond 250 users Supports different user types, access to your own servers
eDiscovery and advanced archiving
Access, Excel, Visio Services, InfoPath forms, Voicemail 24/7 technical phone support for all issues
Data Loss Prevention, Information Rights Management
Office 365
Enterprise E1 Enterprise E3 Office 365
A dv ance d Ser vi ces Sta ndar d Ser vi ces Off ic e
Office Web Apps
Seat targets unlimited unlimited
IRM, Archiving, Legal Hold (Unlimited Storage) eDiscovery Center for Compliance
Office Desktop Applications
Price (per user/month Yearly Commitment) €6,50 €19,00
Expanded Full Push
For all issues For all issues
Full Full Push
Email, Web Conferencing, IM, File Sharing
Click to Run Office Deployment On-Premises Servers Integration
24/7 Technical Phone Support IT Administration Console
Excel, Access, Visio Services, InfoPath Forms
Office 365 Midsize Business 11–250 €12,40 Expanded Pull
For critical issues Expanded
Pull
Active Directory® Integration
Link to the Compare All Business Plans on Office.com
Office 365 Small Business Premium 11–250 €10,40 Expanded Pull
For critical issues Expanded
Pull
Many of the world’s largest and most recognizable global brands run on Microsoft’s cloud productivity
services.
41
of the
Interbrand Top 100
Each year customers of Microsoft’s cloud productivity services… Fly
222
million passengers Build6
million automobilesin the United States alone
Serve
27
billion meals Sell16
billion cans of soda Make billion cups of coffee4
Data Maps
Customers know where their data is stored
Role based Access
Customers know who can access their data and why
Compliance Notifications
Customers can stay in the know by choosing to receive updates regarding changes to security,
privacy and audit information
No advertising
We don’t build advertising products out of customer data
No data mining
We don’t scan the contents of customer email or
documents for analytics or data mining
No co-mingling
Business data and
consumer data are stored separately
Data is portable
Customers own the data and can remove their data whenever they choose
Independently Verified ISO 27001 EU Model Clauses HIPAA-HITECH FERPA FISMA
U.K. G-Cloud IL2 CJIS
Relentless on Security
24 hour monitored physical datacenters Logical isolation of data between tenants
Segregation of internal datacenter network from the external networks Encryption at rest and in transit (AD-RMS) Securing access to services via identity Data loss prevention Anti-virus/anti spam ServiceContinuity 99.9% uptime Financial guarantees on uptime Redundancy in both functionality as well data Automated monitoring and recovery systems 24x7 on-call engineering team available to handle issues
Principles
New SKUs in existing channels
Existing SKUs remain in existing channels
Sufficient margin between MS online (ERP) and disti purchase price
Office 365 Midsize Business Office 365 Small
Business Premium Enterprise (E-SKU) Office 365 FPP (retail)
Online
Syndication (Belgacom – Telenet) Enterprise Agreement
Open / Open Value (Subscr)
Office 365 P-SKU Office 365 Home Premium
OFFICE
Office 365 ProPlus
ENTERPRISE SUITES
Office 365 Plan E1 Office 365 Plan E3
Exchange Online Plan 1
ADD-ONS
Exchange Online Protection
$12.00
$8.00 $20.00 $4.00 $1.00
These offers will be available on the Open License, Open Value, and
Open Value Subscription pricelists on September 1, 2013
OFFICE
Office 365 ProPlus
ENTERPRISE SUITES
Office 365 Plan E1
Office 365 Plan E1+EOA Office 365 Plan E3
Exchange Online Plan 1
ADD-ONS
Exchange Online Protection
$8.50 $6.00 $8.00 $16.50 $3.50 $1.00
The above offers will be available on the Open License, Open Value, and
Open Value Subscription pricelists on September 1, 2013
OFFICE
Office 365 ProPlus for Students Office 365 ProPlus for Faculty
ENTERPRISE SUITES
Office 365 Plan A3 for Students Office 365 Plan A3 for Faculty
$1.50 $2.00
$2.50 $4.50
VAR purchases from
Open/OV/OVS price lists Subscription sold for the amount that is ordered.
For example customer ordering 87 seats for Office 365 E1 will receive a single key that will activate 87 seats.
Receive email with login to VLSC
Sign Open agreement and retrieve a single 5x5 code Instructions provided for redeeming key
Enter single key and basic information on
office.com/setup365
Subscription end date set at redemption
New Dynamic Pin functionality will provide a single key redemption experience
regardless of amount ordered.
New Dynamic Pin SKUs will be available on the Open License, Open Value, and
Open Value Subscription pricelists on August 1, 2013
Customer Purchases SKU
Open/OV/OVS (M-SKU)
No link between agreement timing and O365 subscription (1 year)
Also in government pricelists
O365-SKUs are language independent
All M subcriptions in 1 tenant end at the same time
Open order may be renewed online and vice-versa
Office Pro Plus in Office 365
Is OS - independent
Has no ‘real’ Software Assurance (but many SA-like benefits)
Can be installed on up to 5 devices for the same user
‘upgrades’ the Office RT to commercial rights
Gives right to access Office Pro Plus on a TS/RDS
New capabilities let customers upgrade subscriptions with automatic user transitioning
Does not include Open/FPP subscriptions, VL, Government or Academic SKUs. Transitions from K2 and E2 match K1 and E1 respectively. No partial transitions or subscriptions with add-ons. Invoice payment type takes up to two weeks for processing.
Available in July
Expanding in 2013
Small Business Small Business Premium Enterprise K1
Lync Online (Plan 1) Lync Online (Plan 2)
SharePoint Online (Plan 1)
Enterprise E1 Enterprise E3 Enterprise E4
Enterprise E1
SharePoint Online (Plan 2) Exchange Online (Plan 2)
Enterprise E3 Enterprise E4 Small Business Midsized Business Enterprise E1 Enterprise E3 Enterprise E4 Small Business Premium Midsized Business Enterprise E3
Enterprise E4 Enterprise E1 Enterprise E3 Enterprise E4 Midsized Business
Exchange Online (Plan2) Enterprise E3 Enterprise E4 Exchange Online (Plan 1)
Join Cloud Essentials
Cloud Accelerate and get incremental
Sign up for Cloud Essentials
Jumpstart your cloud business
www.microsoftcloudpartner.com Delegated Admin Privileges Internal Usage Rights Commerce Features
Qualify for Cloud Accelerate
Build a profitable cloud business
Sell 3 customers/150 seats + earn a Microsoft Competency or
Microsoft Action Pack Subscription
Incentive
Accelerator Partner Support Internal
Usage Rights
Regional Service Center
FAQ
Access targeted cloud training courses and learning paths to help you build your cloud expertise
Access online technical support communities
5 seats of Office 365, Windows Intune, and CRM Online
Access online technical support communities and 5 advisory hours
Marketing kits, priority listings in the Microsoft Pinpoint online marketplace and Microsoft Office 365 marketplace
Cloud Accelerate badge and press release, marketing kits, priority listings in the Microsoft Pinpoint online marketplace, and Microsoft Office 365 marketplace
Channel Incentives Internal
Use Rights 250 seats of Office 365 and CRM Online, 100 seats of Windows Intune
Delegated administration and partner dashboard to manage customer trials and customer accounts Core advisor incentives available
for qualified partners Earn accelerators for your sales above 3 customers and 150 seats
Training Marketing Support Tools
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Monthly Prices in € Comm. Gov. Office 365 Small Business (Monthly commitment) 4,90
Office 365 Small Business (Yearly commitment) 4,10 Office 365 Small Business Premium (Monthly commitment) 12,80 Office 365 Small Business Premium (Yearly commitment) 10,40
Office 365 for Midsized Business 12,30
Office 365 for Enterprise Plan E1 6,50 4,90
Office 365 for Enterprise Plan E3 19,00 16,10
Office 365 for Enterprise Plan E4 20,90 18,00
Exchange Online Plan 1 3,30 2,90
Exchange Online Plan 2 6,50 5,70
Sharepoint Online Plan 1 2,50 2,10
Sharepoint Online Plan 2 5,70 5,00
Lync Online Plan 1 1,60 1,23
Lync Online Plan 2 4,60 3,70
Office 365 Pro Plus (Monthly commitment) 16,10
Office 365 Pro Plus (Yearly commitment) 12,90 9,60
Example: Company of 100 users with Office 2007, Exchange 2003, SharePoint 2007, considering Office 365 Enterprise (E3) at $20/user/mo.
Sources: Value of Microsoft Office Tool
200,000 400,000 600,000 800,000 1,000,000 1,200,000
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Cumulative Costs Over 6 Years
On-premises Office 365 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 180,000 200,000 On-premises Office 365 6-Year TCO Deployment Operations 3rd Party SW MS Software Hardware
Hosted business-class email and shared calendar 25 GB of storage space per user Robust anti-spam and anti-malware Set and manage mobile access and policies
Document sharing and management in the cloud
Share documents with customers/partners with controlled access Sync online files to your devices for offline access with SkyDrive Pro Share team emails and documents with Site Mailboxes
Latest version of Office desktop apps licensed as a subscription Per user licensing across 5 PCs/Macs and 5 mobile devices Stream any Office application on a PC while traveling Deploy Office on desktops quickly and effortlessly
Presence, IM, voice, and HD video conferencing Real-time note taking and document sharing Conduct Lync meetings with customers and partners Connect with Skype contacts using presence, IM, and voice
End users
Presence, Instant Messaging,
escalate to add Audio (VoIP)
shipped in May 2013 Sharing Video
Application sharing, PPT and content
Skype clients can join Lync Meetings
IT
Corporate compliance for
communications from Lync to Skype Unified authorization and policy
Office 365 for Nonprofits Launch
WHEN September 10th
WHAT
Donation & Discounted Offers:
• Donation: P1 (<10 users), E1 • Discounted: P2 ($2.00), E3 ($4.50),
EOA ($1.00), ProPlus ($2.00)
HOW
Direct via www.Office.Microsoft.com
• Nondiscrimination Policy
• TechSoup Global provides eligibility
Office 365 Offer Details
Functionality Office 365 Enterprise E1 Office 365 Enterprise E3
Price Donation $4.50 user/month
User Maximum Unlimited Unlimited
Office Applications (Desktop versions) x
Hosted Email x x
Web Conferencing, Presence, and IM x x
Simple File Sharing x x
Public Website x x
Spam and Malware Protection x x
Community and Phone Support x x
Guaranteed 99.99% uptime x x
Intranet site for your teams x x
Office Web Apps x x
Site Mailboxes x x
Active Directory integration x x
Office Mobile for iPhone x
Other mobile apps x x
Advanced Email x
eDiscovery Center x
Advanced voice x
Donation Eligibility – Sept 10
Nonprofit and nongovernmental organizations must hold recognized, charitable status as defined in their countries in order to be eligible for a software donation. Eligible organizations will operate on a not-for-profit basis and have a mission to benefit the local community that could include, but is not limited to:
• Providing relief to the poor
• Advancing education
• Improving social welfare
• Preserving culture
• Preserving or restoring the environment • Promoting human rights
• Establishment of civil society
• Museums with valid charitable status
• Public libraries are eligible for on-premise software donations for public access computers only.
Public libraries interested in Office 365 should explore the Office 365 for Education plans.
• New! Faith based organizations with a valid charitable status are now eligible for donations for their broader religious activities. The secular program requirement is no longer required.
The following types of organizations are not eligible for the Microsoft Software Donation Program:
• Government organizations
• Educational institutions, including K-12 schools, colleges, universities, and trade schools. • Healthcare organizations
Exception: Certain health clinics that provide services for free or on an ability-to-pay basis may be eligible.
• Public Libraries are not eligible for Office 365 donations or for on-premise software donations for
their general operations.
• Professional sports organizations
• Political, labor, or fraternal organizations
• Commerce and Trade associations without charitable aims or with activities benefitting only members
• Sponsorships of events, tables, exhibitions, or performances; fundraising events such as luncheons, dinners, walks, runs, or sports tournaments.
Join Cloud Essentials
Cloud Accelerate and get incremental
Access targeted cloud training courses and learning paths to help you build your cloud expertise
Access online technical support communities
5 seats of Office 365, Windows Intune, and CRM Online
Access online technical support communities and 5 advisory hours
Marketing kits, priority listings in the Microsoft Pinpoint online marketplace and Microsoft Office 365 marketplace
Cloud Accelerate badge and press release, marketing kits, priority listings in the Microsoft Pinpoint online marketplace, and Microsoft Office 365 marketplace
Channel Incentives Internal
Use Rights 250 seats of Office 365 and CRM Online, 100 seats of Windows Intune
Delegated administration and partner dashboard to manage customer trials and customer accounts Core advisor incentives available
for qualified partners Earn accelerators for your sales above 3 customers and 150 seats
Training Marketing Support Tools
Sign up for Cloud Essentials
Jumpstart your cloud business
www.microsoftcloudpartner.com Delegated Admin Privileges Internal Usage Rights Commerce Features
Qualify for Cloud Accelerate
Build a profitable cloud business
Sell 3 customers/150 seats + earn a Microsoft Competency or
Microsoft Action Pack Subscription
Incentive
Accelerator Partner Support Internal
Usage Rights
Regional Service Center
FAQ
Introduction to Selling Microsoft Online
Services:
Required assessment: Microsoft Partner
Network Sales and Services Assessment for
For support you can contact the Regional
Service Center:
Call: 0-800-156-64
Email:
[email protected]
There is also a
FAQ
available!
Requirements:
Same enrollment process as for Cloud Essentials:
Signed Microsoft Online Services Partner Agreement (MOSPA)
Any extra requirements?
•
Silver or Gold Competency or MAPS
•
Sold at least 3 deals with a combined total of 150 or more seats in
last 18 months
Fee?
If not Silver, Gold or MAPS: you will be required to meet the
requirements for and obtain a Microsoft Action Pack Subscription or
Silver Competency
Since August 2012, you are automatically signed up for Cloud
Accelerate, once you fulfill the necessary requirements
Access targeted cloud training courses and learning paths to help you build your cloud expertise
Access online technical support communities
5 seats of Office 365, Windows Intune, and CRM Online
Access online technical support communities and 5 advisory hours
Marketing kits, priority listings in the Microsoft Pinpoint online marketplace and Microsoft Office 365 marketplace
Cloud Accelerate badge and press release, marketing kits, priority listings in the Microsoft Pinpoint online marketplace, and Microsoft Office 365 marketplace
Channel Incentives Internal
Use Rights 250 seats of Office 365 and CRM Online, 100 seats of Windows Intune
Delegated administration and partner dashboard to manage customer trials and customer accounts Core advisor incentives available
for qualified partners Earn accelerators for your sales above 3 customers and 150 seats
Training Marketing Support Tools
Sign in using the
Microsoft Account
associated with your MPN membership. Same ID used to sign in to
To ensure others in your company can see and use the partner features, select Yes
Repeat procedure Office 365:
1. Go to
https://www.microsoftcloudpartner.com/GetBenefits.aspx
1. Select benefit
Try
Lead Gen
Deploy
Deploy using the Office 365 onRamp tool and perform delegated admin duties Generate Leads by inviting
customers to try or buy Build your sales acumen by
leveraging your free Internal Use Rights (IUR)
5 seats of:
• Microsoft Office 365 • Windows Intune
• Microsoft Dynamics CRM Online
Is there an option to purchase additional seats of
the online cloud services?
• Licenses purchased at partner preferred pricing are not meant to
exceed the organization‟s Internal Use Rights (IUR) caps described in the Cloud Program benefits.
• These licenses are meant to provide partners with continuous
access to Online Services in the event a partner does not qualify for IUR through the Cloud Partner Program.
• Partner preferred pricing is currently available for $19 per seat
Is there a limit to how many licenses I can purchase
and add to my IUR domain?
The requirement in order to continue using your
IUR Benefit is 50 seats per online service.
Note
, if you need the Benefit for another service,
you will need to sell 50 seats of that particular
service in order to continue receiving that.
Please call the
Regional Service Center
FAQ
New Demo Account
1. Sign up for Microsoft Cloud Essential Pack at
www.MicrosoftCloudPartner.com
2. Go to www.Office365.com and complete registration for a trial account
3. Activate your account and begin customizing your domain 4. Contact Microsoft Online Services Support through MOCP
https://mocp.microsoftonline.com/site/support.aspx to request a one-year
extension of your existing account including Partner ID, Live ID, and Order Number in the email
Extending Existing Demo Account
1. Contact Microsoft Online Services Support through MOCP
https://mocp.microsoftonline.com/site/support.aspx to request a one-year
extension of your existing account including Partner ID, Live ID, and Order Number in the email
Enables Partners, the Microsoft field, and Microsoft business
groups to create new simulation demos with an easy-to-use
application.
What is a Simulation?
•
Click through demo that a presenter uses to show the
audience how a solution or product functions without
having a virtual machine or product environment running.
•
Give your audience a realistic demo that eliminates the
problems with demonstrating complex setups using virtual
machines.
•
Simulations are „lightweight‟ and can be shared with others
through the Demo Showcase web site.
It enables you to offer an extra service towards
your customer,
as you will manage your customers
administration.
This includes:
•
Control of the users
•
Check invoices
•
Perform license upgrades
•
Assist with technical issues; eg. Log a service request for a
customer.
Note
, this is not an automatic process and will have to be
confirmed by the customer
Partners will log in to their Microsoft Online Portal for access to the partner capabilities:
• Purchase Offers
• Trial Invitations
• Delegated Administration.
You didn‟t include Delegated Administration in the trial invitation or purchase offer OR the customer chose not to accept it,
this link enables the partner to offer Delegated Administration to a customer already subscribed to the service.
To perform administrative actions for a customer
who has already authorized the partner as a Delegated Administrator, the partner simply looks up the customer by
- username - domain name
When the customer is found, some basic information is provided to help the partner confirm that this is the correct customer. A link lets the partner click through to the customer‟s Admin controls.
You‟re now seeing the same Admin page that the customer would see, and can perform all admin tasks.
You‟re now seeing the same Admin page that the customer would see, and can perform all admin tasks.
Email inviting customers to accept the partner as their delegated administrator
should contain the link generated during the delegated administration
Customers who chose to click on the link, will be asked to sign in before accepting the partner as the delegated administrator
Once signed in customers can authorize partner as a delegated
administrator
After approving the request, customer gets the list of delegated administrators.
To return here in the future, the customer can click Overview under Support, then Manage your delegated administrators.
A trial invitation lets your customers try Office 365 by using the Partner overview page in Office 365.
The invitation can contain one or more services, depending on the offer.
If you‟re certified to offer delegated administration you can add an option to administer on behalf of the customer to
• the trial invitation. This makes it easier for your customer to try office 365 • the purchase offer
Follow up by creating and sending a purchase offer that‟s customized to fit the needs of your customer including the specific services and the number of licenses your customer needs.
Log in to the Microsoft Online Portal for access to the partner capabilities:
• Purchase Offers
• Trial Invitations
• Delegated Administration
Remember to include the option for
Delegated
Administration
Next
• You can configure the trial invitation
• Link is not restricted or linked to a specific customer: anyone who receives the link can click
on it to view the trial invitation
You can decide how to communicate the trial link to your customers:
• Text is ready to be copied into an e-mail
1. Sent a trial invitation for Office 365 to a customer, you can
2. Follow up by creating and sending a purchase offer that‟s
customized to fit the needs of your customer.
3. Create an offer that includes the specific services and the
number of licenses your customer needs.
Note:
•
POR is included in the PO
•
You can fill in the PO for your customer
Same procedure as for Trial Invitations:
Log in to the Microsoft Online Portal for access to the partner capabilities:
• Purchase Offers
• Trial Invitations
• Delegated Administration
Remember to include the option for
Delegated
Administration
Next
• You can configure the trial invitation
• Link is not restricted or linked to a specific customer: anyone who receives the
link can click on it to view the trial invitation
• If you‟re eligible for Delegated Administration, make sure to include that in the
You can decide how to communicate the trial link to your customers:
• Text is ready to be copied into an e-mail
PoR fees are earned at negligible cost and offer
100% gross margin
. As PoR fees are recurring,
they are a
predictable revenue stream
on which
to base costs and that is very useful to financial
planning.*
* Thinking of Selling Office365? Ask the Smart Questions. Frank
Bennet & Dan Lewis, 2012
Paid monthly
More info:
https://mspartner.microsoft.com/nl/be/Pages/Solutions/micros
1. Microsoft will send an e-mail
To the Microsoft partner account administrator for your organization with details of the fees paid monthly and within 14 days by Microsoft
2. Create an invoice
Based on the information of that e-mail Don‟t forget to include any VAT (BTW/TVA)
3. Send a soft copy or hard copy of
the invoice
By e-mail: [email protected]
By fax: +49-5241-80-689068
Or by mail: Microsoft Ireland Operations Limited
Attention: Microsoft Rebate Center
P.O. Box 1165
33759 Versmold
•
To receive your POR fees via a bank transfer:
– Complete the Bank Detail Request Form.
– Send it to the address listed on the form.
•
Microsoft must receive an invoice from the partner
before POR fees can be paid.
•
Customers will only receive a soft copy of their
invoice.
– On the Windows LiveID on which their Office 365 account is registered.
– Also accessible via Administration centre.
•
Reporting
– Montly statement of deals the partner has closed or has pending send to Partner.
https://partnerdashboard.microsoft.com/
Gives an overview of all your customers and their accounts
•Track your Microsoft Online Services customer quotes, trials, and subscriptions. •Identify deals that may be at risk.
Sign up for Cloud Essentials
Jumpstart your cloud business
www.microsoftcloudpartner.com Delegated Admin Privileges Internal Usage Rights Commerce Features
Qualify for Cloud Accelerate
Build a profitable cloud business
Sell 3 customers/150 seats + earn a Microsoft Competency or
Microsoft Action Pack Subscription
Incentive
Accelerator Partner Support Internal
Usage Rights
• Enrolling in Cloud Essentials/Cloud Accelerate OR general Cloud
Partner Program Questions?
Contact the Regional Service Center on 0-800-156-64
• Activating your Microsoft Office 365, Windows Intune, Windows
Azure Benefits?
Contact the Microsoft Online Services Support Team
• Activating your Microsoft Dynamics CRM Online Benefits?
Contact the Microsoft Dynamics CRM Online Support Team on 0800-376-2862
• Partnerstatus and registration as Online Services Partner:
Regional Service Center; e-mail or call 0800-0235251
• Subscriptions, payments, and functionings:
Online Services center; e-mail or call 0800-0202546
• Technical questions about the functionality of Online Services: