Wharf T&T Cloud Backup Service
User & Installation Guide
Version 1.6
Feb 2013
Table of contents
Page
BEFORE YOU INSTALL 3
Section 1. Installation of Client Software 5
Section 2. Account Activation 8
Section 3. Daily Backup 9
Section 4. Data Restore 10
Section 5. Troubleshooting 13
APPENDIX 15
BEFORE YOU INSTALL
Thank you for subscribing the Wharf T&T Cloud Backup Service; the “Self-installation and user guide” will guide you through all necessary steps to activate the backup service.
Please make sure the following items are ready to proceed:
1. Welcome Letter from Wharf T&T
-Receive “Welcome Letter” from Wharf T&T, it should contain instruction for provisioning the Cloud Backup Service. If you do not receive this letter by email/mail, please contact your Account Manager or 121-333.
-In the Welcome Letter, you should be able to receive Admin account ID and Password, which allow your administrator to manage all backup data. If you requested for User Account, you should also see the User account ID and Password in the letter. If any information is missing, please contact your Account Manager.
2. Backup Client Software for the OS (see Appendix) -The software can be downloading from:
http://www.wharftt.com/wtt2/pages/en/customer_services_software_download.html
3. Administration right
-Please make sure the computer has the administration right to install the software client.
4. Port / protocol requirement
-Please make sure the following ports is opened:
-27000/TCP (Outgoing) -28001/TCP (Outgoing) -28002/TCP (Outgoing) -29000/TCP (Outgoing)
-Please make sure the following IP can pass through the firewall -115.160.141.99
-115.160.141.100 -115.160.141.101 -115.160.141.102 -115.160.141.103
5. Default Backup Path
-For any customer using daily schedule backup, please be noted that the default backup path will be c:/backup, except a specific backup path is provided in the application form. Please create a folder named “backup” at c: and place all the data that required backup in this folder.
Note: The following installation guide is based on Window platform. For other computer or server OS, please refer to supplementary document “Backup-Clients installation guide.pdf” from the link provided in welcome letter
Section 1. Installation of the Client Software
-Copy the Software client to a temporary location on the computer.
-Run the installer package.
-The installation wizard starts and the welcome screen appears.
-On the welcome screen, click Next.
-The End-User License Agreement appears.
-Read the End-User License Agreement, select I accept the terms in the License Agreement, and click Next.
NOTE: If you do not accept the terms of the License Agreement, click Cancel, and the installation terminates.
-The Custom Setup screen appears.
-On the Custom Setup screen, please use the default setting and do not select the" Desktop/Laptop Support"
option: (Note: If you select this option, No "Backup Up Now" on-demand backup can be performed)
-click Next to continue.
-Ready to install “Backup for Windows Setup” screen appear, click Install.
-The software is installed and the “Completed the Backup for Windows Setup Wizard” screen appears.
-On the “Completed the Backup for Windows Setup Wizard screen”, click Finish.
-After finished the installation, please go to section “Account Activation”
Section 2. Account Activation
-After the software is installed successfully, there will be a backup agent icon showing at the right bottom corner of the task bar.
-Double click the icon and pop up the agent window on desktop.
-Select Actions>Activate, then “Activate Client Setup” will appear.
-Enter the details for “Administrator Server Address” and “Client Domain” shown provided in the Welcome letter. After entering the information, click “Activate”.
Section 3. Daily Backup
-After the account is activated, the backup agent will run automatically on startup. The agent will automatically begin the backup process at the predefined time slot. During the backup is in progress, the agent will display the backup job status with the details as below:
-The log above will provide the following details (from the left):
• The status of the backup
• Date and time of the job
• Backup duration
• Number of files scanned
• Task complete percentage
• Workorder ID
-The “Workorder ID” allow you to identify a specific backup job from the web restore portal when a data recovery is performed.
-Please be noted that the daily backup can only perform while the computer is on. If any daily backup procedure is missed, the agent will prompt a message to notify the user with the message as below:
-Simply click “Back Up Now” to begin the backup procedure, however, it may affect the performance of the computer if any CPU demanding task is operating. If so, you may select “Back Up Later” and the agent will begin at the next predefined time slot.
Section 4. Data Restore
-When you need to restore a backup file(s), you may achieve it by restoring the data through web portal. The web portal can be found from the agent at path: Actions>Restore
or https://backup.wharftthk.com/cgi-bin/enterprise/login.cgi
IMPORTANT: Due to inherent limitations in the way Windows handles encryption and decryption, encrypted files cannot be successfully restored using this procedure.
-From the welcome package, you should receive a set of details on Account, Client Path and Password. Enter the details into the boxes.
FIELD DESCRIPTION
Account Type your Avamar user account name in the form of:
You may be using an external authentication system (for example, Windows Active directory, OpenLDAP, and so forth) at your site. Consult your Avamar system
administrator for additional information.
Client Path Type the location of this Avamar client in the form of:
/DOMAIN/CLIENT
Where DOMAIN is the Avamar domain (not Internet
domain) where this client resides and CLIENT is the Avamar client name.
IMPORTANT: This entry must begin with a forward slash (/).
Password Avamar user account password.
If using the internal “avamar” authentication system, Avamar passwords are case-sensitive and must:
• Be between six and 32 characters in length
• Contain only alphanumeric, hyphen, period or underscore characters
• Contain at least one alphabetic character
If using an external authentication system, the password rules and constraints of that system apply.
-Click Log on.
-The Web Restore portal appears.
-Click Backups.
-The Web Portal provides a selectable calendar for locating backups in your account.
-Underlined dates indicate that a backup was performed on that date, from which you can restore files.
-Clicking a valid backup date on the calendar populates the backups list beside the calendar.
-Clicking a valid backup name populates the backup contents list below the calendar.
-Click a valid (underlined) backup date in the Calendar.
-Click a valid (underlined) backup in the Sequence Number column.
-Click Name to expand the directory tree.
IMPORTANT: If more than one file is selected for restore, the sum of all the original file sizes cannot exceed 1GB. If your restore requirements exceed this limitation, you must restore your files in several smaller batches. However, there is no size limitation on restoring a single file in this manner.
-Click the file or zip file you want to restore.
-Download or open the file or zip file by following the on-screen instructions provided by your web browser.
TIP: When working with zip files, it is a good practice to download and unzip the contents to a temp directory (for example, C:/temp). This allows you to open and verify restored files prior to moving them to their final location (for example, your My Documents folder, Program Files folder, and so forth). However, you can unzip files directly to their final location if you decide to do so.
-Unzip the zip file using an approved zip utility, then restore the desired directories or files.
Section 5. Troubleshooting
-When you encounter any error during the backup procedure, you may download the “Agent log” and
“Console log” from the agent as shown below
-Then another window will pop up with the loggings of the backup record:
-Save the file as your “company name” and “account number”. Then you can call our hotline and request for service. Our technician will contact you and request for the file.
Appendix
Platform compatibility:
The client computer on which you want to install the Backup Windows Client Software must meet the following minimum requirements:
REQUIREMENT MINIMUM Operating System
• Windows Vista Home basic
• Windows Vista Premium
• Windows Vista Enterprise (32- and 64-bit)
• Windows Server 2008 (32 and 64-bit) and Windows Server 2008 R2
• Microsoft Windows Cluster Server 2003
• Microsoft Server 2003
• Microsoft Server 2003 x64 Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Home
• Microsoft Windows 7
NOTE: Microsoft Server 2008 and Microsoft Windows Cluster Server 2003 both support active/passive and active/active cluster configurations.
Hardware requirements:
• Filesystem o FAT16 o FAT32 o NTFS
• RAM 512 MB.
• Hard Drive Space 250 MB permanent hard drive space (1 GB recommended)
• An additional of 12MB of permanent hard drives space for each 64 MB of physical RAM.
• Backing up the Windows System State requires an additional 1 GB of free disk space.
• Network Interface 10baseT or higher, configured with latest drivers for your platform.
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