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With increasing competition companies are under pressure to cut costs, and many organizations are leveraging technology to address the problem. IT Executives within organizations are constantly looking to introduce improvements, especially in areas such as infrastructure services, application development, maintenance of legacy applications, and others.

The Quality Consulting Services at ITC Infotech offers a range of cutting edge solutions to industries such as BFSI, Transportation and Logistics, and others. We have a large pool of qualified IT professionals with technical and process expertise. ITC Infotech’s quality consultants have facilitated organizations with multi- location IT set ups to successfully implement software engineering processes.

Key differentiators of our services include, vast experience in CMMI based process definition, projects’ audits, managing clients PMO, ISO 9001: 2008 based internal audits, ability to design and deliver services through customized engagement models, and experience of working in large organizations to streamline IT operations using software process roadmap.

Current State Analysis Process Definition

Process Improvement Planning Process Implementation Support Process Training


beyond barriers

Customer Service Areas


Development AMS ITSM Testing

Quality Management

Our Service Lines

Non-Model Based

Metrics Consulting Testing Process Consulting Peer Reviews and Inspections Consulting Project management Consulting Risk Management Consulting Configuration Management Consulting

Model Based (ISO 9001:2000; CMMI v1.2; ITIL)



















Audit and Assessment Facilitation Process Definition Improvement Consulting and


with customized solutions

Customer Successes

Implemented SW-CMM for a successful CMM Level 3


Our Client | Requirement | Solution |

Business Impact |

Leading transport and logistics solutions provider

Our client needed assistance to implement and assess their SW-CMM processes.

As part of our solution, we conducted a Process Gap Analysis and defined processes and guidelines to meet CMM Level 3 requirements. We also designed and published a ‘Process Portal’ for continuous status update. We reviewed processes, mentored and trained project teams, ensured process implementation, and conducted audits and mock assessments to verify compliance. Our client experienced benefits in a successful CMM level 3 assessment and had access to trained and skilled project team members.


Process Gap Analysis leads to improved

customer satisfaction

Our Client | Requirement | Solution | Business Impact |

Benefits from improved development


Our Client | Requirement | Solution | Business Impact |

Leading financial services product vendor in USA

Our client wanted to assess process implementation and give process improvement recommendations.

We conducted Process Gap Analysis of the organizations delivery processes, such as development, maintenance and release management. These processes were benchmarked against Level 3 process framework. We identified areas of process improvement and conducted an improvement workshop, defined organizational processes, created an organizational QA framework and ensured process training and implementation.

Our client experienced an improvement in customer satisfaction and project reporting, as well as better organizational QA processes.

Leading test equipment manufacturer in the UK

Our client needed to evaluate their software development process and get recommendations for process improvement.

We used industry best practices for benchmarking our client’s processes and conducted a Process Gap Analysis of the software development process. We also identified and recommended areas of improvement.

Our client benefited tremendously from improved development processes, and from the framework provided by us which could replicate core manufacturing processes.

Revised processes for quality assurance

Our Client | Requirement| Solution |

Business Impact |

Better visibility of projects and reduced


Our Client | Requirement | Solution | Business Impact |

Large bank in the Nordic region

Our client wanted to implement a revised quality assurance process.

We conducted a Process Gap Analysis to verify and validate process areas. Appropriate review methods were identified and documented, so were areas for improvement. Peer review techniques were then created and introduced in the quality system of the organization.

We delivered improved process framework in the area of reviews, which could be replicated across the organization.

Largest bank in the Eurozone by market capitalization

Our client wanted to improve efficiency, productivity, predictability, and quality in software development and maintenance.

As part of our solution, we conducted process familiarization workshops; bridged the identified gaps during mini and readiness assessments; conducted health checks on projects; and developed documentation standards, model templates and other process assets.


ITC Infotech’s Quality Consulting group is sharply focused on enhancing quality framework of clients by aligning people, process and technology with business objectives.

We are competent in ISO and CMMI quality models, and our exposure to different cultures in our clients’ organizations across the globe, helps us deliver greater value. Our clients have benefited through marked improvements in quality processes, enhanced productivity and reduction in cycle time of processes until the final delivery.

beyond expectations


Our Clients Include


n n n n

One of the leading financial services product vendor in USA One of the largest banks in the Nordic region

A reputed UK test equipment manufacturer


All content/information present here is the exclusive property of ITC Infotech, and correct at the time of publishing. All trademarks are the registered property of the respective owners and are used herein for identification purposes only. Unauthorized use of content /information appearing here may violate copyright, trademark and other applicable laws. Copyright © 2011 ITC Infotech India Ltd. All rights reserved.


ITC Infotech is a fully owned subsidiary of ITC Ltd, a diversified business conglomerate. ITC is one of India’s foremost private sector companies and runs market-leading businesses in multiple segments. ITC completed 100 years of leadership in 2010.

ITC Infotech is a global IT services and solutions company. The company focuses on developing industry specific solutions aimed at client’s unique business requirements and challenges in critical performance areas. ITC Infotech has also established technology Centers of Excellence (CoEs) to deepen capabilities and incubate cutting-edge technical competencies.

A robust outsourcing model, comprehensive suite of differentiated solutions, and focus on excellence in execution, have provided ITC Infotech a leadership position in its chosen domains. The company is working with a bevy of Fortune listed global customers and its service delivery footprint spans five continents, spread across 140 countries.

To contact our subject matter experts, please write to: contact.us@itcinfotech.com

Global Locations

North America: New Jersey, New York, San Jose, Houston, Troy, Bentonville EMEA: Milton Keynes, Copenhagen, Prague, Johannesburg




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