Alan D. McCrary
952 West Timbervale Trail ▪ Highlands Ranch, Colorado 80129 Cell 303.882.0606 ▪ Residence 303.346.9019 ▪ Email [email protected]
Professional Experience
Business Leader and Top Level Manager with 15 years of global experience solving complex business and information technology challenges in medium to large environments. My efforts have resulted in outstanding achievements in leadership, management, engineering, information technology operations, and development which have yielded increased profitability, cost containment and savings, improved customer and client satisfaction, and regulatory compliance.
Demonstrated expertise in:
Cost Management Mergers and Acquisitions
Sarbanes Oxley Compliance Information Security
Vendor Management Disaster Recovery and Business Continuity
E-Commerce Solutions and Support Infrastructure Operations and Management
Infrastructure Engineering IT / Business Alignment
Customer Service and Support Business Applications (Financial, E-Commerce)
Capacity Planning Organizational Development
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Jones International, LTD. Centennial, Colorado
Jones International Ltd., founded in 1969, is the corporate parent of multiple subsidiaries in the education, entertainment and technology industries. Jones International is wholly owned by Glenn R. Jones who serves as JI's Chairman of the Board, Chief Executive Officer and President. At the dawn of the Internet, Glenn R. Jones, JIU's founder and chancellor, foresaw the potential for fusing education with the communications revolution. Despite huge opposition from education traditionalists, Mr. Jones started Jones International University in 1993 - the first university anywhere to exist 100% online.
2005 to Present Director – IT Operations
Responsible for projects and solutions, including Outsourced Vendor Management, Disaster Recovery, IT Operations, Infrastructure Engineering/Architecture, Special Projects, and Capacity Planning. Strategic use of technologies, applications, Internet solutions, computing systems, and network solutions for internal use and customer facing products. Directed approximately 18 personnel with an annual operating budget of approximately $2 million. Reports to the Chief Financial Officer.
Transformed organization to meet acquisition synergy targets while continuing to provide operational effectiveness and systems availability.
Successfully renegotiated monthly contract rate with outsourcing provider, on virtual machine management, netting a yearly savings of over $3 million dollars.
Drove the early adoption of CWT internal tools, processes, and systems to contain costs and reduce overall IT spend.
Forged strong relationships with outsourcing vendor which yielded better service delivery, SLA performance, and vendor accountability including the reduction of open / incomplete service requests by 75% and year over year improvement in meeting Severity 1 SLAs.
Expanded capacity planning application scope which resulted in cost avoidance and resource reallocation. Reallocation of resources netted a savings of over $25,000 in yearly support fees alone.
Assembled global team and executed global daylight savings time (DST) readiness effort which delivered zero DST related downtime across all operating regions worldwide.
Developed disaster recovery solution for key customer facing and internal applications resulting in improved application documentation, cross departmental cooperation, and test readiness planning.
Developed COOP (Continuity of Operations Plan) and FIPS 140-2 (Federal Information Processing Standards) certified E-commerce / disaster recovery solutions which resulted in the U.S. General Service Administration (GSA) granting Authority to Operate (ATO) our military, commercial, and government e-commerce booking solution.
Expanded virtualization by moving 100+ physical server blades to virtualized VMware environment capable of scaling to 750+ virtual machines.
Participated in Business Development initiatives by providing disaster recovery and information technology RFP responses and participation in new or potential client meetings resulting in new client acquisition.
Partnered with legal team to ensure that client contract language in regards to IT services, capacity planning, and disaster recovery were feasible and supportable.
Led key, high profile, synergy supporting projects to ensure on time, on budget delivery by outsourcing and internal teams.
Janus Capital Group Denver, Colorado
Janus Capital Group, Inc. JNS is a publicly traded asset management company headquartered in Denver, CO, US founded in 1969. It provides growth and risk-managed investment strategies and manages equity, fixed income, money market, and balanced mutual funds. As of June 30, 2008, Janus manages $191.8 billion in assets for more than four million shareholders, clients and institutions around the globe. Outside the U.S., Janus has offices in London, Milan, Tokyo and Hong Kong, Melbourne and Singapore.
2003 to 2005 Manager – Corporate IT Operations
Responsible for a US based IT organization with global projects and responsibilities, including IT Security, Physical Security, Acquisition Integration, Field IT Support, Software Licensing, Outsourced Vendor Management, Disaster Recovery, IT Operations, Infrastructure Engineering/Architecture, Sarbanes-Oxley Compliance, Global Help Desk Operations, Data Center Management, Software Development, and Special Projects. Strategic use of technologies, applications, Internet solutions, computing systems, and network solutions for internal use and customer facing products. Directed approximately 25 personnel with an annual operating budget of approximately $2-10 million. Reports to Chief Information Officer.
Developed Sarbanes-Oxley compliant processes and procedures. Annual audit yielded no IT deficiencies.
Implemented Information Security team and plan to protect company data in support of our commercial and US Military/Government lines of business.
Built a multi-million dollar, world class data center around previous computer room and migrated to it with zero unplanned downtime.
Provided infrastructure support to a 400+ node wide area network and a 700+ Wintel, Sun Solaris, and IBM AIX/AS400 server computing platform.
Led acquisition related activities yielding cost savings by systems consolidation, back office conversions, and elimination of redundant functions.
Outsourced wide area network, server, and web site monitoring resulting in FTE cost avoidance of approx $400K annually, increased up time, resolution time reduced from approx 4-6 hours to 1-2 hours, and 24x7 support/alerting.
Improved system performance and availability by developing change management, separation of duties, and access/process control procedures.
Implemented various enterprise anti-virus and patch management solutions which resulted in predictability and stabilization of end user computing environment.
Developed disaster recovery process, vendor, test plan, and testing for key business applications. Resulting in five straight years of successful solution recovery testing.
Developed highly effective end user computing communications plan which resulted in a high level of visibility into IT changes/incidents and promoted involvement by key application and business owners.
ICG Communications Englewood, Colorado
Founded in 1990 and headquartered in Englewood, CO, ICG Communications, Inc. distributed phone, voice, and data services to the telecommunications industry. It offered three main services: Dial-Up, Point-to-Point Broadband, and Corporate Services. ICG had interconnection contracts with every chief local exchange carrier, in addition to being certified in most states in the country. ICG had last reported revenue in 2003 of about $349 million and employs about 900 people. In May 31, 2006, it was acquired by Level 3 Communications, Inc. a privately held Colorado-based telecommunications company. Level 3 paid total consideration of 25,975,088 unregistered shares of Level 3 common stock and approximately $45 million in cash.
1999 to 2003 Director – Information Systems
Responsible for IT team and solutions development including Vendor Management, IT Operations, Infrastructure Engineering/Architecture, Business Development, Software Development, and End User Computing. Developed key operational solutions for internal use and customer facing products. Directed three personnel. Reports to the President/CIO. Member of Executive Board and Operations Committee.
Developed proprietary software solution that led to acquisition of a key strategic client.
Full responsibility for design and deployment of all telecommunication, network, server, and end user computing solutions.
Developed all client reporting solutions which resulted in high customer satisfaction and retention.
On time, on budget delivery several new client onsite, branch office, and corporate headquarter moves and implementations.
Radiology Imaging Associates, P.C. Lakewood, Colorado
Radiology Imaging Associates (RIA), a community based radiology practice for more than 40 years, is the leading provider of professional services for diagnostic imaging in Denver, Colorado. RIA, which is comprised of 70 sub*specialized radiologists, currently provides full time professional imaging services at seven Denver Metro area hospitals and Aspen Valley Hospital. RIA has built, maintains and continuously improves their high speed, secure private network that allows them to transmit cases throughout their practice, providing outstanding sub*specialty radiology interpretation 24 hours/day, 7 days/week.
1999 to 2000 Director – Information Systems
Responsible for IT team and solutions development including Vendor Management, IT Operations, Infrastructure Engineering/Architecture, Business Development, Software Development, and End User Computing. Developed key operational solutions for internal use and customer facing products. Directed three personnel. Reports to the President/CEO. Member of Executive Board and Operations Committee.
Full responsibility for design and deployment of all telecommunication, network, server, and end user computing solutions.
Responsibility for all aspects of information technology including voice, networking, computing, and infrastructure.
Application development, and client/server support of IT functions, data connectivity and telephony support for internal and external clients.
Provide personnel activities such as hiring, coaching, performance reviews, timecard management, issue resolution, and resource assignments.
Development and implementation of organizational policies required to achieve goals in the use of information technology.
Manage, Lead, and show high initiative to/with associates and on Production Support efforts. Lead by example and in setting the culture of the organization.
Identification of single points of failure, risks associated with technologies, and acceptance of architectural design on new introductions of technology
Developed all client reporting solutions which resulted in high customer satisfaction and retention.
On time, on budget delivery several new client onsite, branch office, and corporate headquarter moves and implementations.
University Hospital Denver, Colorado
University of Colorado Hospital - Top medical professionals, superior medicine and progressive change make University of Colorado Hospital one of the leading hospitals in the nation. Consistently ranked among the top hospitals in the country by U.S.News & World Report and many other rating agencies, University of Colorado Hospital is internationally respected for its exceptional teams of medical specialists, its remarkable medical outcomes and its overall clinical excellence.
1998 to 1999 Manager – Information Systems
Responsible for the management, implementation, and maintenance corporate information systems, budgeting IT operating and capital expenditures, developing and enforcing IT procedures, communicating IT capabilities with internal and external customers. These responsibilities included Project Management, Help Desk, Desktop Support, NT System Administration, Email/Messaging.
Developed all client reporting solutions which resulted in high customer satisfaction and retention.
Developed and oversaw, strategic planning and daily operations for a 24X7 call centers.
Provided client/server support of IT functions, data connectivity and Desktop support for internal and external clients.
Full range of management responsibilities including hiring, training, mentoring, and evaluating staff of 16 direct reports.
Project Management related to our move for the corporate data center.
Maintains effective and productive relationships with staff in other parts of IT to ensure smooth transition and integration of new technology and/or modifications to the existing production operations environment.
Provided sound decisions into project work associated with Windows Servers, Security Management, and other technical infrastructures.
On time, on budget delivery several new client onsite, branch office, and corporate headquarter moves and implementations.
Personal Achievements and Education
• Computer Information Systems Management Colorado Christian University December 2004
• Networking Essentials (ExecuTrain)
• Internetworking TCP/IP on NT 4.0 (ExecuTrain)
• Supporting Windows NT Server 4.0 Enterprise Technologies (ExecuTrain)
• Administering Windows NT 4.0 (ExecuTrain)
• Project 98 Advanced (ExecuTrain)
• Introduction to Cisco Router Configuration (Ascolta Training Company)
• Advanced Cisco Router Configuration (Ascolta Training Company)
• RH033 Introduction to Red Hat Linux I,II
• RH133 Red Hat Linux System Administration I,II
• Implementing Microsoft Windows 2000 Professional and Server
