100 CSCP Exam Questions

100

CSCP

Exam

Quest

i

ons

100 CSCP Exam Questions

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Copyright © 2012 Real World Supply Chain LLC

Real World Supply Chain LLC and this report are not affiliated in any way with APICS and CSCP. Exam questions provided here were independently developed by our team. They are not actual test questions.

Because everyone’s background is different, we obviously do not make any guarantees of any specific results by using these practice questions. This is offered merely to

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100 CSCP Exam Questions

A Real World Supply Chain Free Publication

Question 1

Technology has played all of the following roles in SRM EXCEPT: A. Systems can show current status of operations.

B. Suppliers can communicate with customers in real time. C. Transactional processes can be automated.

D. Security enhancements can segregate enterprise business processes.

Question 2

In designing the supply chain strategy, what is one of the most important considerations? A. customer needs

B. management capabilities C. availability of suppliers D. geographical coverage

Question 3

The MOST significant result of globalization and increased terrorist threats is: A. increased transportation costs

B. tighter security requirements and increased restrictions on business transactions C. increased supply chain lead time

D. shorter product life cycles

Question 4

Which of the following schedules dependent demand? A. master production schedule

B. production plan C. sales forecast

Which of the following best describes the term landed cost?

A. all the other expenses that are added to the purchase price of the material B. the cost required to ship materials from Asia

C. the fees associated with unloading raw materials at the destination port D. the duties paid when importing materials from outside the country

Question 6

Customer relationship management (CRM) is best described as: A. a focus on managing long term supplier relationships

B. a marketing philosophy based on putting the customer first C. managing customers to promote your products

D. transactional guidelines when dealing with customers

Question 7

All of the following are steps to creating integrated supply chain networks EXCEPT: A. adopt the right attitudes

B. adhere to collaborative principles C. ask the right questions

D. hire consultants with expertise in building collaborative partnerships

Question 8

Each of the following is a benefit of SRM software EXCEPT: A. works well with existing ERP systems

B. helps reduce the cycle time on sourcing projects C. makes it easier to select suppliers

D. removes the need for manager involvement

Question 9

Each of the following is a key component of enterprise marketing automation EXCEPT: A. promotions

B. customer retention C. response management D. order processing

One general goal of supplier relationship management (SRM) is to: A. ensure mutual profitability while meeting customer needs B. manage supplier costs

C. build relationships with as many suppliers as possible D. improve negotiation process

Question 11

Which type of supply chain design is defined by early supplier involvement? A. concurrent engineering

B. over-the-wall design C. design-to-scale D. make-to-order

Question 12

One of the most common modes of transportation is: A. air

B. water C. multimodal D. truck

Question 13

Which of the following provides a complete list of components required for manufacture of a product? A. sales forecast B. S&OP C. bill of materials D. MRP Question 14

All of the following terms speak to degrees of supplier integration EXCEPT: A. informal collaboration

B. formal collaboration C. out of the box thinking D. supplier design

If customers are asking for deeply discounted products, what should the supply strategy focus on? A. speedy delivery B. flexibility C. low inventory D. security Question 16

The term "seasonal" as it relates to forecast refers to: A. any forecasting period

B. one of the four seasons C. one month

D. one year

Question 17

What is the first step in creating a customer-focused business? A. identify customer needs

B. implement a CRM program C. create a customer segment map

D. align business to support a customer focus

Question 18

All of the following are benefits of design collaboration EXCEPT: A. fewer cost overruns

B. innovation

C. higher customer satisfaction D. speed of development

Question 19

Supply chains create value by:

A. increasing profitability and return to shareholders B. providing multiple variants of products for customers C. making transaction processing more efficient

What is one benefit of pooling risk?

A. unanticipated large orders tend to be small relative to total inventory in the central location

B. stockouts go down significantly C. lead times decline

D. transportation costs are reduced

Question 21

Which of the following is true about naïve forecasting?

A. assumes demand will be consistent from one period to the next B. makes educational guesses on demand for a new product C. requests input from employees outside of the supply chain D. forecast prone to error

Question 22

What is one of the most important requirements for a metric to be a KPI? A. It should be applicable to the processes across the entire supply chain. B. It should be written in financial terms.

C. It needs to include inventory levels in the distribution centers. D. It should only measure performance within the last 12 months.

Question 23

What is the first step in implementing an SRM strategy? A. define the strategy

B. prepare partners C. conduct pilot

D. develop criteria and enroll partners

Question 24

The following are key components of the definition of supply chain management EXCEPT:

A. monitoring of supply chain activities with the objective of creating net value B. synchronizing of supply and demand

C. building a competitive infrastructure D. selecting suppliers

The following are major considerations when setting up a demand-driven supply chain EXCEPT:

A. real demand data visibility along the chain B. supply chain partner trust and collaboration C. responsiveness and ability to effect change D. input to corporate forecasting exercise

Question 26

Strategic sourcing involves finding and building ongoing relationships with partners who do all of the following EXCEPT:

A. account for the majority of the organization's purchases B. provide key materials and services

C. help the purchaser meet profitability and customer satisfaction goals D. provide the ultimate lowest cost

Question 27

Which of the following is a way CRM technology is used in a typical organization? A. distribution resource planning

B. sales and marketing C. supplier management D. operations planning

Question 28

The most important aspect of the supply chain strategy is that it should: A. be forward looking

B. be on the cutting edge of technology C. focus on customer needs

D. integrate various entities that deliver the sub-processes

Question 29

Which of the following is LEAST likely to be considered a strategic IT tool? A. decision support system (DSS)

B. warehouse management system (WMS)

C. advance planning and scheduling (APS) software D. supply chain management (SCM) software

What is one benefit of a design for manufacture (DFM) approach?

A. Manufacturing experts can identify unrealistic production assumptions early in the process.

B. The final product is typically more innovative. C. Lower production costs are achieved.

D. Suppliers can submit their quotations early in the process.

Question 31

Which of the following best defines the term "supply chain"?

A. a global network used to deliver products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash B. a set of linked processes that take place in the extraction of materials for

transformation into products for distribution to customers

C. the process of ensuring raw materials are available for production

D. a collaboration of various companies outside of the manufacturing corporation

Question 32

What is one way to reduce the contribution of lead time to the bullwhip effect? A. order batch size reduction

B. time management C. prioritization D. cost reduction

Question 33

What is one advantage of the SCOR system?

A. It measures cross-organization and cross-functional supply chain activity. B. It is a premium system that requires purchase of a license.

C. It is designed for vertically integrated supply chains. D. The software that it uses is state of the art.

Question 34

Which of the following is true about pricing in a CRM environment? A. Price is another way to differentiate products.

B. Price and product are essentially disconnected.

C. Price is based on manufacturing cost plus an acceptable margin. D. Price does not have to deliver profit.

Each of the following is a benefit derived from voice of the customer (VOC) EXCEPT: A. develops solutions to problems with existing products

B. gives feedback to topics that a business would not normally receive C. allows customers to talk freely

D. reduces the need for product development

Question 36

The technology used to store all information typically printed and physically attached to a product is: A. bar coding B. WMS C. EDI D. auto ID Question 37

When do corporations employ qualitative forecasting? A. when products are low value

B. when products are at the end of life stage C. when new products are introduced

D. when reliable historical sales data is available

Question 38

What is one SRM function not typically outsourced? A. contract deployment

B. IT support

C. compliance management D. supplier selection

Question 39

"Over-the-wall" design is best described as:

A. a method of design that does not employ collaboration and cross-functional iteration B. a cutting edge innovative design methodology

C. a design process that goes beyond the traditional walls of the firm and works with external partners

One approach to sourcing where organizations buy based on immediate needs is called: A. ongoing relationship

B. strategic sourcing C. buy on the market D. strategic alliance

Question 41

The bullwhip effect results from:

A. each entity in the supply chain forecasting demand downstream B. unavoidable variability at the end consumer level

C. seasonality

D. the high rate of obsolescence in fast moving industries like technology

Question 42

What is the key next step after the S&OP? A. creation of the distribution plan

B. creation of the master production schedule C. development of the marketing plan

D. review of continuos improvement program

Question 43

Each host in the following architecture can act as both a client and a server: A. client / server

B. peer-to-peer C. mobile D. hosted

Question 44

CRM strategies to retain the most profitable customers must do all of the following EXCEPT:

A. deliver timely and detailed information

B. define the product features most important to this segment C. measure impact

Each of the terms below is a source of demand variability EXCEPT: A. competition

B. seasonality C. life cycle trends D. manufacturing delays

Question 46

How does CRM benefit the promotion efforts of an organization? A. customization of the offer is possible

B. multiple offers can be delivered quickly C. profit is increased

D. promotions are delivered faster

Question 47

Each of the following is an example of a strategic alliance EXCEPT: A. supplier-managed inventory

B. distributor integration C. 3PLs

D. trade organization

Question 48

What role has technology played in CRM?

A. It has made it easier for businesses to gather information on customer buying habits. B. It has spawned new software companies.

C. It has changed the roles of participants.

D. It has reduced the complexity of the supply chain.

Question 49

What is one way to mitigate supply chain risks?

A. focus primarily on higher than optimal inventory levels B. develop a contingency plan based on internal perspectives C. prepare a risk mitigation plan once every other year D. build redundancy in your supplier base

Which of the following describes a push supply chain? A. a supply chain that operates based on end user forecasts

B. a supply chain that manufactures products based on historical production volume C. a supply chain where availability of raw materials determines products to push

downstream

D. a supply chain that focuses on pushing cycle time lower

Question 51

A route that employs ocean and rail from Asia to the North America is called: A. landbridge

B. all water route C. piggyback service D. birdyback service

Question 52

What impact has the focus on CRM and SRM had on business mindset? A. lower costs

B. greater integration C. shorter cycle times

D. focus on bottom line results

Question 53

Which of the following describes the typical flow of cash in a supply chain? A. customer to producer to supplier

B. producer to customer to supplier C. supplier to producer to customer D. customer to supplier to producer

Question 54

Why does component commonality lower cost? A. less variety allows economies of scale B. higher quality components are used

C. engineers are forced to use less expensive solutions D. higher availability of components

What report verifies if production targets are feasible? A. master production schedule

B. rough cut capacity planning C. sales forecast

D. purchasing plan

Question 56

Which of the following is not a typical roadblock to implementing CRM/SRM? A. participant resistance

B. technological limitations C. CRM and SRM conflict

D. supply chain solutions are overly complex

Question 57

Object oriented databases are MOST likely to be used for: A. storing HR training courses

B. enterprise data warehouses C. ERP systems

D. business intelligence tools

Question 58

All of the following are building blocks of collaboration EXCEPT: A. misalignment of incentives

B. technology

C. end-to-end view of the supply chain

D. equitable distribution of gains and challenges

Question 59

Which of the following is LEAST likely to improve the accuracy of forecasting and planning models?

A. sharing of real time data B. increased data reliability

C. routine benchmarking of algorithms against historical data D. dynamic marketplace

A successful deployment of a fully integrated ERP system is a characteristic of a: A. Stage 1, functional focused supply chain

B. Stage 2, internally integrated supply chain C. Stage 3, externally integrated supply chain

D. Stage 4, cross-enterprise collaboration and optimized supply chain

Question 61

All of the following describe a supply chain flow EXCEPT:

A. the flow of physical materials and services from supplier to other entities B. the flow of cash upstream to raw material suppliers

C. the flow of information within a supply chain

D. the flow of employees from one department to another

Question 62

The MOST significant cost associated with RFID is: A. passive RFID tags

B. employee training C. infrastructure changes D. active RFID tags

Question 63

All of the following describe S&OP EXCEPT: A. definite near term plan

B. encourages continuous improvement C. cross-functional process

D. results in lower costs

Question 64

Which of the following is true of C-TPAT? A. Business participation is required by law.

B. Participation in the program results in increased security checks. C. It only applies to ocean freight.

A secured connection from an intranet into an unsecured network is a: A. VPN B. consumer portal C. business portal D. EDT Question 66

All of the following are typical requirements when implementing CRM and SRM EXCEPT:

A. new job definitions

B. new organization structure C. new corporate vision D. new technology platform

Question 67

Which of the following best describes vulnerable customers? A. customers that are hard to satisfy

B. customers that are about to stop purchasing C. customers that have reduced ability to pay D. customers that are difficult to reach

Question 68

Adjusting an ERP system's parameters is referred to as: A. customization

B. implementation C. configuration D. roll out

Question 69

The following are typical liability concerns EXCEPT: A. perishability

B. stockouts

C. susceptibility to theft D. value per pound

Which of the following is true about managing the supply chain for financial performance?

A. It plays a role in reducing the tax burden of the corporation. B. Cost reduction is the ultimate goal.

C. Increasing revenue is more important in the long term. D. Reducing average inventory levels is the primary focus.

Question 71

All of the following are financial benefits of e-business EXCEPT: A. reduced cash-to-cash cycle

B. reduced transportation costs

C. increased customer lifetime profitability

D. dynamic pricing to balance supply and demand

Question 72

The production strategy in which material is produced based on forecasts and placed into inventory awaiting orders is called:

A. make-to-order B. make-to-stock C. postponement D. just-in-time

Question 73

All of the following are true about vertical integration EXCEPT: A. It may grow from an entrepreneurial base by adding departments. B. It may be formed by mergers and acquisitions.

C. A good example is the personal computer manufacturing process.

D. It is a method of supply chain management that is older than the term "supply chain".

Question 74

An arm's length relationship is best for: A. value added partners

B. handling proprietary information C. single sourced partnerships D. commodity suppliers

Advancements in ERP shift the firm's focus from internal optimization to: A. external optimization

B. external relationship management C. process improvements

D. data visibility

Question 76

Each of the following is a force leading to increased supply chain integration EXCEPT: A. global expansion

B. increased operational complexity and scope C. increased market volatility

D. increased raw material cost

Question 77

In the early cases of VMI, who typically owned the inventory? A. customer

B. manufacturer

C. raw material supplier D. all of the above

Question 78

The opposite of loyal customers are: A. prospective customers

B. vulnerable customers C. win-back customers D. untapped customers

Question 79

Which of the following is not an example of a supplier? A. utility providers for electricity and water

B. office supplies manufacturer C. accounting firms

What condition describes the magnification of demand fluctuations up the supply chain? A. Bullwhip effect

B. Demand variability C. Exponential smoothing D. Square root rule

Question 81

All of the following are common tradeoffs encountered within supply chain networks EXCEPT:

A. lot size versus inventory

B. lead time versus transportation costs C. product variety versus inventory D. forecast error versus inventory

Question 82

The Sarbanes-Oxley Act (SOX) is focused on:

A. corporate governance as it relates to protecting investors B. processes outside of supply chain

C. procurement from overseas vendors only D. financial institutions only

Question 83

A key benefit of an ITX is: A. reduced supplier risk

B. reduced cost compared to other exchanges C. increased product differentiation

D. collaboration

Question 84

Which of the following is NOT a typical example of a stakeholder outside the basic supply chain model?

A. governments B. competitors C. employees D. the public

What is the main reason for increasing the number of warehouses? A. reduced sorting time

B. easier administration C. increased customer service D. presence in various time zones

Question 86

What is one attribute that supply chain management professionals must possess? A. a big picture view of the supply chain in order to see all processes as linked B. expertise in all aspects of operations management

C. financial management skills

D. ability to adjust to the various goals of each entity the supply chain

Question 87

Which of the following is not one of the five management processes used by the SCOR model? A. plan B. source C. make D. analyze Question 88

The software design goal best described as minimizing system component dependencies is: A. normalization B. decoupling C. loose coupling D. standardization Question 89

Which of the following computer languages was designed to focus on communicating metadata?

A. SQL B. XML C. HTML D. JAVA

Open order status is part of which of the following ERP modules: A. procurement B. customer management C. logistics D. manufacturing Question 91

A supply chain model that solves an objective function without violating defined constraints is MOST likely:

A. a simulation model B. a tactical model C. a conceptual model D. an optimization model

Question 92

All of the following SCM systems exist at the operation level EXCEPT: A. IMS

B. WMS C. ERP D. LMS

Question 93

The firm that champions the move from Stage 2 supply chain development to a Stage 3 or Stage 4 supply chain development is referred to as all of the following EXCEPT:

A. nucleus firm

B. market dominant firm C. channel master D. orchestrator firm

Question 94

Automated event notification based on business rules and triggers is part of: A. SCV

B. ERP C. SCEM D. VMI

An inexpensive computer terminal is an example of: A. a thin client B. a fat client C. server D. mobile device Question 96

A TMS focused primarily on minimizing transportation costs will MOST LIKELY increase the risk of:

A. increased less than full truckloads B. markdowns at the retail store C. product damage

D. theft

Question 97

All of the following are automatic communication technologies used in warehouse operations EXCEPT:

A. wireless radio data terminal B. pick-to-light

C. heads-up-displays D. email

Question 98

What portal type is designed to leverage procurement economies of scale across industries? A. horizontal B. web C. flat D. vertical Question 99

All of the following are typical areas of strategic planning focus EXCEPT: A. organizational design

B. processes C. metrics D. inventory

Sorting and consolidating is MOST significant with which picking strategy? A. basic order picking

B. batch picking C. zone picking D. wave picking

Answers

NOTE: Modules/Sections below reference the APICS Learning System 2012 edition.

1. D (Module 2F) 2. A (Module 1B) 3. B (Module 2B) 4. D (Module 3B) 5. A (Module 1I) 6. B (Module 1H) 7. D (Module 1A) 8. D (Module 2I) 9. D (Module 2H) 10. A (Module 2I) 11. A (Module 1B) 12. D (Module 2D) 13. C (Module 3B) 14. C (Module 2I) 15. C (Module 1B) 16. A (Module 1G) 17. D (Module 1B) 18. D (Module 1C) 19. A (Module 1A) 20. B (Module 1D) 21. A (Module 1G) 22. A (Module 2E) 23. A (Module 2I) 24. D (Module 1A) 25. D (Module 1B) 26. D (Module 1I) 27. B (Module 2H) 28. C (Module 1B) 29. B (Module 2F) 30. A (Module 1C) 31. A (Module 1A) 32. A (Module 3A) 33. A (Module 1A)

37. C (Module 1G) 38. D (Module 1I) 39. A (Module 1C) 40. C (Module 1I) 41. A (Module 3A) 42. B (Module 3B) 43. B (Module 2F) 44. D (Module 2H) 45. D (Module 3A) 46. A (Module 2H) 47. D (Module 2I) 48. A (Module 2H) 49. D (Module 2B) 50. A (Module 1C) 51. A (Module 2D) 52. B (Module 2I) 53. A (Module 1A) 54. A (Module 1D) 55. B (Module 3B) 56. C (Module 2I) 57. A (Module 2F) 58. A (Module 1B) 59. D (Module 1G) 60. B (Module 1A) 61. D (Module 1A) 62. C (Module 2F) 63. D (Module 3B) 64. D (Module 2B) 65. A (Module 2F) 66. D (Module 2I) 67. B (Module 2H) 68. C (Module 2F) 69. B (Module 2B) 70. A (Module 1A) 71. B (Module 2F) 72. B (Module 2E)

75. B (Module 1A) 76. D (Module 1A) 77. A (Module 1D) 78. C (Module 2H) 79. D (Module 1A) 80. A (Module 3A) 81. D (Module 2E) 82. A (Module 1A) 83. B (Module 1I) 84. B (Module 1A) 85. C (Module 1B) 86. A (Module 1A) 87. D (Module 1A) 88. C (Module 2F) 89. B (Module 2F) 90. B (Module 2F) 91. D (Module 2F) 92. C (Module 2F) 93. B (Module 1A) 94. C (Module 2F) 95. A (Module 2F) 96. B (Module 2F) 97. D (Module 2F) 98. A (Module 2F) 99. D (Module 1B) 100. D (Module 1D)