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(1)

Gjensidige

Insurance Group

Q1 2010

(2)

Disclaimer

The information contained herein has been prepared by and is the sole responsibility of Gjensidige Forsikring BA (“the Company”). Such information is confidential and is being provided to you solely for your information and may not be reproduced, retransmitted, further distributed to any other person or published, in whole or in part, for any purpose. Failure to comply with this restriction may constitute a violation of applicable securities laws. The information and opinions presented herein are based on general information gathered at the time of writing and are therefore subject to change without notice. While the Company relies on information obtained from sources believed to be reliable but does not guarantee its accuracy or completeness.

These materials contain statements about future events and expectations that are forward-looking statements. Any statement in these materials that is not a statement of historical fact including, without limitation, those regarding the Company’s financial position, business strategy, plans and objectives of management for future operations is a forward-looking statement that involves known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such forward-looking statements are based on numerous assumptions regarding the Company’s present and future business strategies and the environment in which the Company will operate in the future. The Company assumes no obligations to update the forward-looking statements contained herein to reflect actual results, changes in assumptions or changes in factors affecting these statements.

Thi t ti d t tit t ff i it ti t ll li it ti f ff t b ib f h iti d thi t i d h i h ll f This presentation does not constitute an offer or invitation to sell, or any solicitation of any offer to subscribe for or purchase any securities and nothing contained herein shall form the basis of any contract or commitment whatsoever. No reliance may be placed for any purposes whatsoever on the information contained in this presentation or on its completeness, accuracy or fairness. The information in this presentation is subject to verification, completion and change. The contents of this presentation have not been independently verified. Accordingly, no representation or warranty, express or implied, is made or given by or on behalf of the Company or any of its owners, directors, officers or employees or any other person as to the accuracy, completeness or fairness of the information or opinions contained in this presentation. None of the Company, any selling equity holder, any member of the underwriting syndicate, or any of their respective affiliates, advisors or representatives or any other person shall have any liability whatsoever (in negligence or otherwise) for any loss howsoever arising from any use of this presentation or its contents or otherwise arising in connection with the presentation.

Investors and prospective investors in securities of any issuer mentioned herein are required to make their own independent investigation and appraisal of the business and financial condition of such company and the nature of the securities Any decision to purchase securities in the context of a proposed offering of securities if any should be made financial condition of such company and the nature of the securities. Any decision to purchase securities in the context of a proposed offering of securities, if any, should be made solely on the basis of information contained in an offering circular or prospectus published in relation to such an offering.

This document is only being distributed to and is only directed at (i) persons who are outside the United Kingdom or (ii) to investment professionals falling within Article 19(5) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (the “Order”) or (iii) high net worth entities, and other persons to whom it may lawfully be communicated, falling within Article 49(2)(a) to (d) of the Order (all such persons together being referred to as “relevant persons”). Any investment activity to which this communication may relate is only available to, and any invitation, offer or agreement to engage in such investment activity will be engaged in only with, relevant persons. Any person who is not a relevant person should not act or rely on this document or any of its contents.

This document may not be taken transmitted or distributed directly or indirectly in or into the United States Canada Japan or Australia These materials are not an offer for This document may not be taken, transmitted or distributed, directly or indirectly, in or into the United States, Canada, Japan or Australia. These materials are not an offer for sale of any securities of the Company in the United States. Securities of the Company may not be offered or sold in the United States absent registration or an exemption from registration under the U.S. Securities Act of 1933. The Company does not intend to register any portion of any offering in the United States or to conduct a public offering of any securities in the United States.

By attending this presentation and/or accepting a copy of this document, you agree to be bound by the foregoing limitations and conditions and, in particular, will be taken to have represented, warranted and undertaken that you have read and agree to comply with the contents of this disclaimer including, without limitation, the obligation to keep this document and its contents confidential.

(3)

Agenda

I

Highlights

I.

Highlights

II. Financial Performance

III. Investment Performance

IV. Solvency II

V.

Outlook

Supplementary Information

3

(4)

Harsh winter contributed to a

negative UW-result

g

General insurance

Value creation

A

fi

i l

l

i

h

• Underwriting result characterized by

cold winter

• Cost performance in keeping with the

objectives that were set for reduction of

ti

d

l i

• A strong financial result in the quarter

ensures a satisfactory profit for the Group

• 6.2 per cent pretax return on equity

(annualised)

operating expenses and claims expenses

• The acquisition of Nykredit Forsikring

gives Gjensidige a significant position in

the Danish general insurance market

The Group

• The encouraging improvements in the

Norwegian Customer Barometer survey

show that Gjensidige's focus on customer

Other business areas

• The bank is developing in keeping with

expectations and reported a profit for

the first time since start-up

show that Gjensidige s focus on customer

orientation gives measurable results

• Conversion to a public limited company

unanimously approved by the annual

general meeting

the first time since start-up

• Strong growth in assets under

management for Pension and savings

with total assets under management

exceeding MNOK 9,500 at the end of Q1

g

g

• Final implementation is pending approval by

the authorities

• Preparing for a listing in second half of 2010

g

,

Q

2010

(5)

Financial highlights

First quarter

Sli ht i

i

d

i

i l

Earned premiums – General insurance,

net of reinsurance

• Slight increase in earned premiums , mainly

due to growth within private lines in Norway

and commercial lines in Sweden

• Net winter related claims of NOK 371

illi

b

l l

l f th fi t

15,660

million above a normal level for the first

quarter – a negative effect on the claims

ratio of 9.7

• A net positive effect on earnings of NOK 43

illi

l f ki

l i

3,789

3,811

Q1 2010

Q1 2009

2009

million as a result of taking early retirement

(AFP) liabilities to income after the passage

of the AFP-Act, equivalent to a positive

effect on the cost ratio of 1.1

818

Underwriting result – General insurance

• The combined ratio amounted to 109.7 in

the quarter (97.4 in Q1 2009)

• Profit before tax expense of MNOK 344

(MNOK 296)

97

(369)

5

(6)

Focus on main drivers

for continued success

Extreme customer orientation

1)

From no. 56 to no. 17

HR Norway’s annual price to Gjensidige

”N

ORWEGIAN

C

USTOMER

B

AROMETER

Management and skills development

”N

ORWEGIAN

C

USTOMER

B

AROMETER

Ranking Company Satisfaction

1 Flytoget 84.4

2 BMW 83.7

3 Toyota 83.6

4 Vinmonopolet 83.0

5 Audi 82.0

Management and skills development

Gjensidige

Customer and Brand School

CEO/ Group Management

6 Hurtigruten 81.9 7 Finn.no 81.4 8 SkandiaBanken 81.2 9 Skoda 81.1 10 Interoptikk 80.4 16 Terra Skadeforsikring 78.5

Customer and

brand academy

Ma

n

a

T

ini

t

a

a

16 Terra Skadeforsikring 78.5 17 Gjensidige Forsikring (skade) 78.4 25 Sparebank 1 Skadeforsikring 77.0 32 Nordea 76.0 35 TrygVesta (skade) 75.7 36 TrygVesta (liv) 75.5 51 Storebrand (skade) 74.3 56 Postbanken 73 6

n

age

m

en

t

cademy

tiativ

T

raining

es

b

y

choice

Sales

cademy

cademy

Claims

E learning

56 Postbanken 73.6

65 If 73.1

84 Gjensidige Forsikring (liv) 71.8 87 Sparebank 1 71.6 113 Fokus Bank 69.5 126 Storebrand (liv) 68.8 139 Nordea (liv) 66.8

153 DnB NOR 65 7

1) Source: Norsk Kundebarometer, a research project at The Norwegian School of Management. Norsk Kundebarometer conducts an annual customer satisfaction survey.

E-learning

Shared administration

6

153 DnB NOR 65.7

164 Vital Forsikring (liv) 63.9 187 DnB NOR Kapitalforvaltning 56.3

(7)

Gjensidige in Denmark

Positioned for growth

Strengthened distribution power for

Gjensidige’s branch operations in Denmark

310 real estate

branches

Nykredit - transaction closed Apr 29, 2010

Nykredit Group to sell and distribute

Gjensidige’s non-life insurance products in the

EDC – distribution agreement

Agreement in force from Oct 1, 2010

D

k’ l

t

l t t

t ith

Gjensidige s non life insurance products in the

Danish market

Products to be distributed under Nykredit and

Gjensidige brands

Extensive distribution, including 70 sales offices

Denmark’s largest real estate agent with

market share of approx. 21 per cent

More than 240 branches

Approx. 15,000 transactions annually

Distribution agreement where insurance

7

and two estate agencies with a total of 310

offices

Distribution agreement where insurance

products are to be distributed under the

Gjensidige brand, at Gjensidige’s rates

(8)

Cost and Claims reduction Initiatives

Status Q1 2010: According to plan

Cost reduction initiatives*

Claims reduction initiatives

72

(22)

(90)

500

400

500

600

2010

2009

2011

2,654

2,614

273

100

200

300

400

Plan Actual

Costs 2009**

Savings 2010

Remaining

savings 2010

Target 2010

Cost

Inflation 2010

Realised savings YTD 2010

Rest

0

Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

465 MNOK Annual effect (plan) 100 MNOK 280 MNOK

(9)

Financial Performance

Financial Performance

(10)

Key Figures (MNOK)

Earned premiums – General insurance,

net of reinsurance

Underwriting result – General insurance

97

867

15,660

(369)

Q1 2010

Q1 2009

2009

3,789

3,811

Q1 2010

Q1 2009

2009

3,167

2,788

Net income from investments

Profit before tax expenses

296

344

281

846

10

296

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

(11)

Q1 net winter related claims

above normal level (MNOK)

(

)

67

15

66

371

224

Private

Commercial

Nordic

Baltic

Total

(12)

Key Financials

Performance by business areas

MNOK

Q1 2010

Q1 2009

2009

P i

t N

(223)

16

552

Private Norway

(223)

16

552

Commercial Norway

25

73

305

Nordic

(123)

23

153

Baltic

(1)

16

41

Corporate Centre

(47)

(30)

(233)

Underwriting result

(369)

97

818

Pension and savings

(11)

(35)

(108)

Online retail banking

5

(20)

(76)

Health care services

9

9

33

Return on financial assets

837

272

2,723

Amort. of excess value

(124)

(26)

(217)

Other items

(2)

(1)

(7)

12

(13)

Quarterly Underwriting Results

General Insurance (MNOK)

270

346

165

319

259

191

79

165

97

191

(369)

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2009

2008

2010

13

2009

2008

2010

(14)

Premiums

General Insurance (MNOK)

Gross written premiums fell by 1.8 per

cent in Q1 2010 vs. Q1 2009

286

GPW development – General insurance

Q1 2009 – Q1 2010

• Increase in Private is attributed to an

improved growth in premiums in force

compared with last year, together with the

effect of premium increases that were

6,641

6,523

144

286

43

67

50*

carried out

• Decrease in Commercial due to a consistent

focus on profitability, including through the

major renewals at year-end

Q1 2009 Private Commercial Nordic Baltic Group adj. Q1 2010

• Increase in the Nordic segment due to a

general growth in business, where the

fastest growth was seen in the commercial

market in Sweden

GPW development adjusted for currency effects**

Q1 2009 – Q1 2010

144

286

200

53

50*

• Decrease within the Baltic segment due to

market contraction

6,641

6,695

14

**Translation based on average currency rate for Q1 2009*Group adjustments/ internal reinsurance

(15)

Large losses* - net

General Insurance

Reported Expected Actual

Q1 2010 (Q1 2009)

MNOK 126

(MNOK 136)

MNOK 128

Reported Expected Actual

claims figures large losses large losses

Claims

MNOK 3,544

(MNOK 3,015)

3.3%

(3.6%)

3.4%

93.0%

(79.6%)

Loss ratio

63

50

74

51

Actual large losses – by business area

13

0

12

0

15

0

0

Private

Commercial

Nordic

Baltic

Q1 2010 Q1 2009

(16)

Run-off – net

3.0

Run-off, % of earned premium

Run-off (MNOK)

1.0

1.5

2.0

2.5

3.0

Group Life and Motor BI (Norway)

Liability & Accident (Denmark)

-1.5

-1.0

-0.5

0.0

0.5

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

100

300

104

Q1

-2.0

5

Egenregning

Gjennomsnitt

Q1 2010

Q1 2009

2009

WC & Diseases (Norway)

For own account

Average

• Run-off gain in Q1 2010 of MNOK 104

• Run-off gain in Q1 2010 due to:

– Stable and positive development of previous claims in motor (BI) in Norway

– Positive development of large fire claims in Norway

16

(17)

Cost Development

General Insurance (MNOK)

Cost development general insurance

Q1 2009 – Q1 2010

Cost decrease of 6.1 per cent in Q1

2010 vs. Q1 2009

• Positive development in the Norwegian

segments in Q1

• Cost reducing initiatives

677

9

24 23 15 29

14

• Non-recurring income of MNOK 43

due to AFP-Act

• Increase in Nordic due to growth, especially

within the Swedish commercial business

d h hi l b l b i

677 636 4 24 23 15 14

and the white label business

• Positive development in Baltic in Q1, mainly

due to cost reducing measures implemented

through 2009 and Q1 2010

Non-recurring income related to AFP

(18)

Return on Equity

Equity (MNOK)

• Capital adequacy of 17.4 per cent (18.9 per

cent year end 2009)

• Solvency margin of 677.3 per cent (713.8

per cent year end 2009)

22,226

21,968

Q1 2010

YE 2009

Pre-tax Return on Equity (%)

15.2

6.2*

18

Q1 2010

2009

(19)

Economic Capital Allocation*

NOK bn

6.5

2.7

0.4

1.2

0.1

3.4

1 4

1.6

0.2

2.8

3.3

20.6

0.7

1.7

1.4

Pri

vate N

o

Commer

c

Nordi

c

Ba

lt

ic

Asset Ri

sk

e

Asset Ri

sk

Pensi

on

a

Bank

Health

A

ddi

ti

ona

req

u

Excess e

c

over

b

Bri

dgi

ng

E

IFRS Equ

i

orway

cia

l N

or

w

ay

k (Non-l

ife comp

a

ex Storebrand

k, Store

b

rand

and savi

ngs

l bi

ndi

n

g

capi

tal

u

irements

conomi

c capi

tal

a

v

b

in

di

ng requi

rem

e

E

CA

and IFRS Eq

u

Capital

ity Capi

tal

, di

vi

d

e

adjusted

19

* Adjusted for dividend for 2009 and the acquisition of Nykredit Forsikring

ani

es)

va

ila

b

le

ents

u

it

y

end

(20)

Investment Performance

Investment Performance

(21)

Investment Performance

Highlights – first quarter

• Total investment portfolio of MNOK 52 650

Return Q1 2010

Per Asset Class

• Total investment portfolio of MNOK 52,650

as at 31 March 2010

• Positive return on the investment portfolio

in Q1 2010 of 1.6 per cent (0.6 per cent)

3.5 %

2.1 %

1.7 %

1.3 %

1 2 %

1 2 %

• Good return on the fixed-income portfolio of

1.5 per cent

• Positive result of MNOK 82 from Storebrand

and MNOK 35 from SpareBank1 SR-Bank

(the latte based on Gjensidige’s o n

0.4 %

1.2 %

1.2 %

Equi

t

Mon

e

Mar

k

Curr

e

bon

d

HTM

-Loa

n

recei

Real

Hed

g

and

(the latter based on Gjensidige’s own

estimate)

• Positive return in the Private Equity portfolio

of MNOK 77

tie

s

ket

ey

d

s

ent

-bonds

n

s and

vables

estate

other

g

efunds

• No special conditions affecting the real

estate portfolio in the first quarter

• Impairment of international real estate

funds of MNOK 13

(22)

Asset Allocation

Asset Allocation March 31, 2010 (March 31, 2009)

12.9 %

(6.9 %)

2.7 %

(3.2 %)

11.9 %

(12.5 %)

17.5 %

(19.0 %)

4.3 %

(0.0 %)

Equities

Money market

Current bonds

(

)

28.8 %

(32.1 %)

HTM-bonds

Loans and receivables

Hedge funds and other

Real estate

22.0 %

(26.3 %)

(32.1 %)

(23)

Solvency II

Solvency II

(24)

Solvency II

Overview of preparations

Preparations for Solvency II

GAP analysis performed in 2008

Status

Participation in all QISes (2005–2010)

GAP analysis performed in 2008

Project start up in 2009

Gjensidige is well positioned for compliance

with SII, but adjustments and preparations

p

Q

(

)

ALM model in use for over 5 years

ALM model includes all general insurance

premiums*

Risk Management System established with

are needed

Risk Management System established with

required functions

Three lines of defense are in place

Preparations for ORSA are planned; work on

version 1 of ORSA document is started

Significant involvement from Board of

Directors and Group Management

Group Risk Committee is steering group for

Group Risk Committee is steering group for

Gjensidige’s Solvency II project.

Members are CEO, CFO, CRO, CIO,

Executive VP Product/Underwriting,

Executive VP International General

I

Chi f A t

24

Insurance, Chief Actuary

(25)

Solvency II

Internal Model

What is a Solvency II Internal Model?

Gjensidige’s Internal Model

It’s not just number-crunching

It’s company specific

There are strict criteria for approval

We have a capital model, in use since

2004

The model has been used actively in

business processes

There are strict criteria for approval

business processes

The model was not developed to

satisfy Solvency II: gaps exist

Expected benefits

Improved Enterprise Risk Management

Improved alignment of regulatory and

risk based capital requirement

(26)

Solvency II

QIS5 preliminary estimate*

QIS 5, preliminary

NOK bn

IFRS Equity

22.0

QIS 5 preliminary capital implications

Excess capital of NOK bn 11.3

IFRS Equity

22.0

Balance sheet adjustments

+4.8

Intangibles, dividends

- 4.1

Own Funds

22 7

Nykredit acquisition utilises NOK bn 2.4 of

excess capital

Investments in Storebrand (STB) and

Sparebank1 SR-Bank (ROGG) of NOK bn 5.4

Most of Own funds qualify for Tier1 leaving

Own Funds

22.7

Market risk

4.6

UW i k

10 3

Most of Own funds qualify for Tier1, leaving

considerable capacity for hybrid capital

Considerable uncertainty

UW risk

10.3

Operational risk

0.9

Cap.req. subsidiaries

(non-insurance)

0.6

Considerable uncertainty remains regarding the

“final” Solvency II requirements

Many uncertainties with regards to interpretation

of QIS 5 technical specifications

(non insurance)

Diversification

-5.0

SCR Group

11.4

Main assumptions

STB and ROGG investments are counted as part

of excess capital

QIS5 preliminary specifications are used

26

Excess capital

11.3

QIS5 preliminary specifications are used

Natural Perils Fund included in Own Funds

(27)

Solvency II

Final remarks

Preparing for Solvency II

Gjensidige is well positioned in their

overall preparations

Gjensidige will apply for use of an

internal model

internal model

Considerable regulatory uncertainty

remains regarding the details of

Solvency II and its impact on the

capital requirement

(28)

Outlook

28

(29)

Outlook

• Poor underwriting results in the first quarter

of 2010 due to the harsh winter. A normal

t

d i th i

ti

i

t d

trend in the insurance operations is expected

for the rest of the year.

• The competition in the Nordic and Baltic

general insurance market is still increasing,

and is expected to remain tough going

and is expected to remain tough going

forward. The distribution power in Denmark

has been considerably strengthened through

strategic agreements with Nykredit and EDC.

• The bank has achieved a volume that should

make it possible to operate profitably in the

coming years.

• The financial markets are marked by

uncertainty as to the effects of changes in

economic policy and the weakened fiscal

economic policy and the weakened fiscal

position for a number of countries.

• The Group’s capital situation and financial

solidity is strong

(30)

Attractive Nordic

General Insurance

k

d

l

Market Fundamentals

Market Leader in

Norway - Strong Brand

and Customer

Affiliation

Attractive Return on

E

it S

t d b

A unique model

Equity Supported by

Strong Capitalisation

Value Focused

Management Team with

Outstanding Track

Record

Scope for Further Cost

and Revenue

Efficiencies - In

combination with

Attractive Growth

Opportunities

30

Opportunities

(31)

Supplementary Information

Supplementary Information

(32)

Key Financials

Group Figures

MNOK

Q1 2010

Q1 2009

2009

Gross premiums written, total

7,226

7,065

18,276

Loss ratio Gen ins

93 0%

79 6%

77 1%

Loss ratio, Gen. ins.

93.0%

79.6%

77.1%

Cost ratio, Gen. ins.

16.7%

17.9%

17.7%

UW result, Gen. ins.

(369)

97

818

Net income from inv.

846

281

2,788

Profit/(loss) before tax exp.

344

296

3,167

Profit for the period

257

170

2,305

(33)

Asset class exposure

Equity exposure

M i i

h k

i

Split of fixed income portfolio

NOK mill.

%

• Main equity exposures are the stakes in

Storebrand and SpareBank 1 SR-Bank,

private equity and current shares

i

d i

Money market instruments

9.188

24,1 %

Bonds:

Bonds held to maturity

15.164

39,7 %

Bonds loans and receivables

2.256

5,9 %

Bonds held for trading

8.316

21,8 %

Fixed income exposure

• Non-public rated issuers are mainly

Norwegian savings banks, municipals,

credit institutions and power producers

Investment grade bond (international)

2.183

5,7 %

High yield bond funds (international)

1.087

2,8 %

Total bonds

29.006

75,9 %

Sum

38.194

100,0 %

Rating NOK

mill.

%

and distributors

Investment grade

29.141

77,1 %

High yield

1.193

3,2 %

Non rated

7.860

19,8 %

Sum

38.194

100,0 %

Rating - including internal rating by Storebrand

NOK mill.

%

Rating including internal rating by Storebrand

NOK mill.

%

Investment grade

35.419

93,7 %

High yield

1.193

3,2 %

Non rated

1.581

3,2 %

Sum

38.194

100,0 %

(34)

Cost Development

General Insurance Norway

Employees general insurance Norway

2,272

2,242

2,033

1,990

2,055

2,041

2,060

70 employees

transferred

Baseline YE

2005

YE2006

YE2007

YE2008

YE2009

Q1 2010

transferred

from GPS

June 1, 2008

141

138

104

Branch offices general insurance Norway

104

72

53

51

34

Baseline YE

(35)

Market leader in Norway

Across segments and most product lines

Market shares – Total market

Market share - Commercial

8.9 %

30.6%

30.0%

17.5%

28.4 % 9.9 % 3.8 % 2.4 % 2.3 %

Gjensidige

If

TrygVesta

Sparebank1*

4.7%

Gjensidige If… TrygVesta Sparebank1*

27.0 % 17.3 % 9.9 %

Terra

Codan

DnB NOR

Other

Market share - Private

Market share – Agriculture

(Part of Private)

71.9 %

27.5%

25.8%

15.8 %

2.1 %

9.4 %

17.0%

12.3%

35

2.1 %

Gjensidige

If…

TrygVesta

Terra

Source: FNO, general insurance, 31 December 2009. The definition of Private and Commercial is adjusted to reflect Gjensidige’s business model. * Sparebank1 non-life and Sparebank1 life report separately to FNH. In this illustration the Sparebank1 figures have been joined.

(36)

General Insurance

General Insurance

(37)

Highlights

General Insurance Private Norway

Highlights – first quarter

Product Lines March 31, 2010

(March 31, 2009)

Motor

Agri-culture

Other

7.0%

(6.5%)

• Earned premiums, net of reinsurance,

performed positively in the quarter with an

increase of 3.6 per cent from Q1 2009 to Q1

2010

• The underwriting result in Q1 2010 was

32.4%

(31.7%)

culture

11.4%

(11.7%)

• The underwriting result in Q1 2010 was

negative MNOK 223 compared to positive MNOK

16 in Q1 2009, as a result of a long period with

low temperatures during the winter

• Increase in the level of large losses from MNOK

Property

18.2%

(17 8%)

Accident

and health

31.1%

(32.3%)

12 in Q1 2009 to MNOK 63 in Q1 2010, whilst

the run-off loss decreased in Q1 2010 compared

to Q1 2009

• Considerable improvement of cost ratio from

17 9 per cent in Q1 2009 to 15 3 per cent in Q1

(17.8%)

17.9 per cent in Q1 2009 to 15.3 per cent in Q1

2010. A decrease in nominal costs of MNOK 112

in Q1 2010 against Q4 2009

• Combined ratio of 111.5 in Q1 2010 (99.1 in Q1

2009)

(38)

Key Figures

General Insurance Private Norway

Gross Premiums Written (MNOK)

Combined Ratio (%)

8,035

111.5

2,557

2,413

99.1

93.0

,

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

96.2

81 2

17.9

Net Loss Ratio (%)

Cost Ratio (%)

81.2

76.5

15.3

16.5

38

(39)

General Insurance

General Insurance

(40)

Highlights

General Insurance Commercial Norway

Li bili

Highlights – first quarter

• Earned premiums net of reinsurance fell by

Product Lines March 31, 2010

(March 31, 2009)

Marine

Liability

5.2 %

(4.5%)

• Earned premiums, net of reinsurance, fell by

5.5 per cent in Q1 2010 compared to Q1 2009,

to MNOK 1,111, due to a consistent focus on

profitability

• Lower underwriting result as a result of many

Accident

and health

Motor

14.2 %

(14.6%)

Marine

8.5 %

(10.3%)

g

y

winter-related claims. Underwriting result of

MNOK 25 in Q1 2010 against MNOK 73 in Q1

2009

• Large losses in Q1 2010 of MNOK 13 against

MNOK 74 in Q1 2009 whilst there is an

and health

45.7 %

(46.9%)

Property

25.8 %

(14.6%)

MNOK 74 in Q1 2009, whilst there is an

increase in run-off gain from Q1 2009 to Q1

2010

• Cost ratio of 12.5 in Q1 2010 against 13.4 in Q1

2009. Nominal costs decreased with MNOK 18

Other

(22.9%)

in Q1 2010 against Q1 2009

• Combined ratio of 97.7 in Q1 2010, compared

with 93.8 in Q1 2009

40

Other

0.6 %

(0.8%)

(41)

Key Figures

General Insurance Commercial Norway

Gross Premiums Written (MNOK)

Combined Ratio (%)

5 004

97 7

2,266

2.552

5,004

97.7

93.8

93.6

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

Net Loss Ratio (%)

Cost Ratio (%)

85.2

80 4

80 6

80.4

80.6

12.5

13.4

12.9

41

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

(42)

General Insurance

General Insurance

(43)

Highlights

General Insurance Nordic

Highlights – first quarter

• Earned premiums net of reinsurance increased

Product Lines March 31, 2010

(March 31, 2009)

Accident

Liability

Marine

0.3%

(0.0%)

Other

0.4%

(1.2%)

• Earned premiums, net of reinsurance increased

with 13.3 per cent, from MNOK 560 in Q1 2009

to MNOK 635 in Q1 2010. The increase is due to

a general growth in the business, with the

fastest growth in the commercial market in

Sweden

Accident

and

health

15.8%

(36.0%)

Liability

7.5 %

(6.5%)

Sweden

• Reduced underwriting result because of a high

proportion of winter claims and a major claim in

Sweden. Negative underwriting result of MNOK

123 in Q1 2010 against positive underwriting

l

f

Motor

30.0%

(24.3%)

Property

46.0%

result of MNOK 23 in Q1 2009

• A slight decrease in large losses in Q1 2010

compared to Q1 2009. The run-off gains in Q1

2010 are lower than in Q1 2009

(32.0%)

• Increasd cost ratio as a result of the growth in

the commercial segment in Sweden. Cost ratio

of 18.6 per cent in Q1 2010 compared to 16.9

per cent in Q1 2009. Nominal costs increased

with MNOK 24 in Q1 2010 against Q1 2009

43

• Combined ratio in Q1 2010 of 119.4 (95.8 in Q1

2009)

(44)

Key Figures

General Insurance Nordic

Gross Premiums Written (MNOK)

Combined Ratio (%)

2,657

119 4

1,619

1.576

2,657

119.4

95.8

93.6

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

Net Loss Ratio (%)

Cost Ratio (%)

100.7

18.6

79.0

76.3

16.9

17.4

44

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

(45)

General Insurance

General Insurance

(46)

Highlights

General Insurance Baltic

Highlights – first quarter

Product Lines March 31, 2010

(March 31, 2009)

• A decrease in earned premiums, net of

reinsurance, of 30 per cent from Q1 2010 to Q1

2009 as a result of continued market decline in

the Baltic insurance market

• Diminished underwriting result as a result of the

Liability

5.9 %

(5.0%)

Other

2.7%

(2.7%)

• Diminished underwriting result as a result of the

snowy winter. Underwriting result of negative

MNOK 1 in Q1 2010 against positive MNOK 16

in Q1 2009

• No large losses. Run-off gain in Q1 2010 slightly

Accident

and health

20

%

higher than in Q1 2009

• Improved cost ratio through initiation of more

cost-cutting measures. Cost ratio of 27.3 in Q1

2010 (31.4 in Q1 2009)

Motor

56.0 %

(65.9%)

20.1 %

(17.2%)

• Combined ratio in Q1 2010 of 100.6 against

91.6 in Q1 2009

Property

15.3 %

(9.2%)

(47)

Key Figures

General Insurance Baltic

100.6

Gross Premiums Written (MNOK)

Combined Ratio (%)

178

592

91.6

93.9

111

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

Net Loss Ratio (%)

Cost Ratio (%)

73.3

60.2

62.0

27.3

31.4

31.9

47

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

(48)

Pension and savings

Pension and savings

(49)

Highlights

Pension and savings

Highlights – first quarter

Assets Allocation Group Policy Portfolio (MNOK)

March 31, 2010 (March 31, 2009)

• Very satisfactory increase in AUM, with a total

AUM growth in Q1 2010 of MNOK 3,804, to

MNOK 9,855 as at 31 March, 2010

• Profit margin savings of 0.16 per cent in Q1

2010 compared to 0 19 percent in Q1 2009

Oth

2010, compared to 0.19 percent in Q1 2009

• Value-adjusted return on the paid-up policy

portfolio performed positively with a return of

1.42 per cent in Q1 2010 against 0.54 per cent

in Q1 2009

HTM-bonds

37.8 %

(38 5 %)

Other

financial

inv.

31.1 %

(42.5 %)

• Loss before tax for Q1 2010 of MNOK 11

compared with a loss of MNOK 35 in Q1 2009.

The positive performance was mainly

attributed to a strong growth in income, a

positive return on the group policy portfolio

(38.5 %)

Loans and

i bl

positive return on the group policy portfolio

and a lower cost level

• 95.1 per cent of the customers at the end of

the quarter were also insurance customers

H

d l b

k

f li f

d

Equity

funds

5.5 %

(3 8%)

Current

bonds

11.6 %

(0.0 %)

receivables

12.8 %

(0.0 %)

49

• Handelsbanken’s portfolio transferred to

Gjensidige from Q1 2010

(3.8%)

Money

market

1.0 %

(15.2 %)

(50)

Key Figures

Pension and savings

Assets Under Management (MNOK)

Profit Margin Savings (%)

1

0 90

3,804

9,855

6,051

0.90

Addition in the period

509

Q1 2010

Q1 2009

31.03.2010 YE 2009

0.16

0.19

Q1 2010

Q1 2009

2009

Customer Development

59,865

59,325

Profit before tax

Q1 2010

Q1 2009

2009

540

4,705

Addition in the period

(11)

(35)

50

540

Q1 2010

Q1 2009

31.03.2010 YE 2009

1) Management income divided by average AUM (savings)

(51)

Online retail banking

Online retail banking

(52)

Highlights

Online retail banking

Highlights – first quarter

• Loan book growth of MNOK 646 in Q1 2010 to a

Lending and Deposits (MNOK)

March 31, 2010 (March 31, 2009)

• Loan book growth of MNOK 646 in Q1 2010, to a

total loan book of MNOK 12,222 as at March 31,

2010

• Deposits increased with MNOK 152 in Q1 2010

to a total of MNOK 6,702

,

• Deposits-to-loan ratio of 54.8 per cent as at

March 31, 2010

• Profit before tax for the first time since start-up

in January 2007 Profit before tax in Q1 2010 of

Deposits

6,702

(6,243)

in January 2007. Profit before tax in Q1 2010 of

MNOK 5, compared to loss before tax of MNOK

20 in Q1 2009

• Substantial improvement in the net interest rate

as a result of the acquired consumer loan

Lending

12,222

(7,215)

portfolio

• The number of registered customers increased

with 1,245 in Q1 2010, to a total of 77,190

customers as at March 31, 2010

52

• 49.4 per cent shared customers with General

Insurance Norway at the end of Q1 2010

(53)

Key Figures

Online retail banking

Loans (MNOK)

Deposits (MNOK)

12 222

12,222

11,576

6,702

6,550

Addition in the period

Addition in the period

646

503

Q1 2010

Q1 2009

31.03.2010 YE 2009

152

111

Q1 2010

Q1 2009

31.03.2010 YE 2009

Deposit Ratio (%)

Customer Development

54.8

56.6

77,190

75,945

22.1

1 245

2 234

Addition in the period

Addition in the period

53

0.2

Q1 2010

Q1 2009

31.03.2010 YE 2009

1,245

2,234

(54)

Health care services

Health care services

(55)

Highlights

Health care services

Highlights – first quarter

O

i

i

i

d

hl

h

Work

Revenue Split Health care services

March 31, 2010 (March 31, 2009)

• Operating income remained roughly the

same in Q1 2010 compared to Q1 2009,

with MNOK 127

• Operating costs decreased slightly to MNOK

Work

environ-ment

surveys

1.6 %

(2.4%)

118 in Q1 2010 (MNOK 119 in Q1 2009)

• EBITA-margin of 6.9 per cent in Q1 2010,

against 6.7 per cent in Q1 2009. The

increase in the margin is attributed to a

Private

hospital

and

specialist

services

combination of higher employment of the

HSE consultants as a result of higher

demand, and the effect of cost reducing

measures implemented in 2009

Corporate

health

care

services

Personal

security

23.1 %

(24.4%)

services

56.1 %

(53.5%)

y

alarm

services

19.1 %

(19.7%)

55

(56)

Key Figures

Health care services

Revenues (MNOK)

Costs (MNOK)

509

127

127

509

118

119

477

127

127

Q1 2010

Q1 2009

2009

118

119

Q1 2010

Q1 2009

2009

EBITA Margin (%)

EBITA (MNOK)

6.9

6 7

32.7

6.7

6.4

8.8

8.5

56

Q1 2010

Q1 2009

2009

Q1 2010

Q1 2009

2009

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