Accommodating each other

Accommodating

each other

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Sharing with others

Living with other people at university is an important part of student life. UWE Bristol is known for the diversity of our students and for recognizing their differing needs. Sharing with those who have different lifestyles and habits, customs and cultures can be an opportunity for personal development and growth.

Most students enjoy a positive experience in our accommodation but sometimes you may need some help. Each property has an Accommodation Manager who is available to assist you with various aspects of living in your accommodation. We also have a team of resident student wardens who are available to offer practical help and advice and to provide assistance if you experience any difficulties with your accommodation.

Flat/housemate agreements – the key to success is honest and open communication

When you first move into your accommodation, it’s highly likely you won’t know any of the people sharing with you. But it’s equally true they won’t know you either. During the first two weeks in your new accommodation, take time to get to know each other. Sit down together as a group to discuss some of the following:

l Being honest about your own lifestyle

l Washing up arrangements

l Communal cleaning and joint responsibility for everyone to do their fair share. Draw up a cleaning rota

l Food and personal possessions – what can or can’t be shared and expectations around asking

l What noise levels are and aren’t acceptable, returning home late at night, being considerate of others, being able to study and sleep without unreasonable distractions or noise

l Informing other flat/housemates if you are having a friend to stay. Ensuring guests are aware of any ‘flat/house rules’ and are considerate towards everyone in the flat/house

l Allowing other people their privacy and feeling comfortable in your own home; creating an environment free from harassment and discrimination

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Contents

2 Three steps to peace – talk it over 3 Dealing with noise

6 Dealing with anti-social behaviour 10 Keeping your accommodation clean

14 Friendships, disagreements and personality clashes 17 Making a complaint

17 Support

18 Living happily together 19 Useful contacts

20 Other services

Three steps to peace

What to do when things aren’t quite right:

Step one – talk it over

It’s always ways best to try and calmly speak to the person(s) causing you the problem first. This may seem a little uncomfortable but often people are not aware of how much stress they are causing and how much they are upsetting others. When they do become aware of it, most people will change their behaviour. To achieve this, calmly point out what has caused you distress. Be honest about your thoughts and feelings, for example, “when you do X in situation Y, I feel Z”. It is important to remain polite but firm and ensure you do not aggravate the situation by shouting or getting upset.

Step two – contact a resident

student warden

If step one does not have the desired effect, contact a resident student warden for support and advice. The information you provide will not be discussed with your flat/housemates without your permission. However it will allow the warden to look at all the issues involved. He/she can help to agree a way forward with you. He/she may also suggest facilitating a mediation meeting.

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Mediation takes a common-sense approach to helping people solve problems by:

• Giving everyone a chance to be heard and to think about how they can help to put things right

• Allowing them to come up with their own practical solutions that will help everyone involved

• Allowing them to build their relationships as they work together to find an agreement.

Mediation is a way of sorting out disagreements, where a mediator helps people in dispute find their own solution to their problem.

Step three - Accommodation Manager

If necessary the warden may refer your dispute to your Accommodation Manager. This will need to be put in writing, detailing the situation and providing information on how you have tried to resolve the dispute so far. It is important that you include specific dates and times as well as up to date contact details. The Accommodation Manager will then contact you to arrange a meeting. During the meeting, you may discuss the concerns you have, how the situation is making you feel and the options that are

available to you. The Accommodation Manager is not able to take sides

or apportion blame but can help to look at a workable agreement for the future. They may also be able to offer other options such as a move to alternative accommodation for you, if the situation does not improve.

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Easy ways to be a considerate flat/housemate

We can all do our bit in helping to reduce noise nuisance to others. If you can communicate and are willing to listen, the situation can usually be improved for everyone.

• Try to reduce the effects of noise from your TV and stereo by moving them away from your flat/housemate/neighbour’s walls

• If you live with people beneath you, raise your TV, stereo and speakers off the floor. If you can hear your bass music from outside the room, so can everyone else

• Use headphones and make sure you are not playing your music too

late. Remember your License Agreement contains noise restrictions

and talks about not being a nuisance to your neighbours • Try to keep the volume of your TV and music as low as possible.

Set your stereo bass control at a low level – the bass beat can be particularly irritating

• If you play a musical instrument, ensure you practice it at a reasonable time and at low level. DJ equipment is particularly disturbing and is not suitable for shared student accommodation • Warn your flat/housemates if you are going to make unavoidable

noise or take over the communal areas – for example having friends around for a work study group/meal/DVD. It’s considerate to inform them face to face, giving them plenty of notice

• Be considerate if someone approaches you about the noise

disturbance that you are causing. Listen carefully and try to understand

others’ points of view even if they differ from your own.

Dealing with noise

Many problems in shared flats or houses concern noise. Whilst living in shared accommodation, you have a responsibility to be considerate towards those you live with and to other students who live around you.

Students who you share with, or who live close by, may also have very different expectations of how they wish to live. They are likely to have different lifestyles and demands from their course, and may be working as well as studying. Most noise problems can be resolved by communicating effectively about how the noise is making you feel.

Try referring to ‘Three steps to peace’ on page two.

Top Tip:

If you or the person making the noise have

been drinking, or the noise is a “one off”, it may be better to speak to the person the next day, calmly and politely explaining the problem you have experienced.

Try not to accuse your flat/housemate of deliberately upsetting you; most people will be glad to do what they can to avoid disturbing others.

Try to sort out those points you are able to agree on, even if that means agreeing to disagree.

You may find it useful to keep a note of the date(s) and time(s) that the disturbance occurred as this may

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Advice about parties and guests

• Large gatherings are not permitted in your

accommodation and can have serious consequences. See the terms and conditions of your License Agreement at www.uwe.ac.uk/accommodation

• You are responsible for who you allow into your accommodation and how they behave whilst they are your guest. It can be distressing for other flat/housemates and those surrounding the accommodation if guests are causing a nuisance

• Be aware of others when returning home late at night or during the early hours of the morning. Close doors quietly, refrain from playing music and from shouting to each other

• Remember, you need to try much harder to be considerate of others when returning home after a few drinks

• Introduce yourself to your neighbours as this will help you to approach each other amicably if problems do arise.

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Top Tip:

Many people like to be informed

if their behaviour is causing a disturbance or nuisance to others. Discuss the situation politely and remain calm, avoid making judgments about how another person lives and behaves. Explain how the situation is making you feel and prepare to negotiate a way to make the

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Noise complaints procedure and student support

If the noise nuisance is severe at any time please inform your reception, student warden or security staff. If required, they will attend and investigate the complaint in confidence. Contact details are available at the end of this booklet.

Your Accommodation Manager may also want to arrange a meeting to discuss the problem and go through the options available to you. These may include:

• Support and advice on how you can improve the situation • Mediation or joint flat/house meetings to amicably resolve

any issues

• Intervention with Accommodation Services acting on your behalf • The possibility of moving to another UWE property, subject

to availability

• Making a formal written complaint. For more information please visit:

www.uwe.ac.uk/residentsguide

Student accommodation is lively and vibrant - particularly on large sites such as Frenchay Campus.

Please remember to be considerate of others so that everyone lives in a safe and pleasant environment.

Anti-social behaviour is a general term that refers to behaviour that adversely affects the health, safety or wellbeing of other people. In student accommodation this can include vandalism, setting off fire alarms, abusive behaviour, excessive noise, dumping rubbish or tampering with health and safety equipment.

Anti-social behaviour may be committed by a friend of a resident, so

residents are also responsible for the behaviour of any guest brought

into a property.

The options available and method for dealing with the problem will vary depending on the nature and extent of the behaviour. Often someone who is responsible for one of these activities may be demonstrating other aspects of anti-social behaviour too. • UWE takes damage or tampering with health, safety and fire

equipment extremely seriously, including the removal of window safety restraints. This behaviour can result in students being issued a ‘Notice to Quit’ the accommodation.

• The removal of campus furniture, traffic cones, signs,

shopping trolleys and similar items from their designated place is regarded as theft and will be dealt with as such by the University and police.

• It is important when dealing with anti-social behaviour that all residents work together to deal with the problem. Behaviour which may appear amusing at first can soon be seen as anti-social when it occurs in the middle of coursework deadlines or exams. 6

Dealing with anti-social behaviour

In order for Accommodation Services to take action, it is necessary for us to gather information about this behaviour or incident. This can be obtained through CCTV footage or witness statements. Our biggest source of information is from other residents. It is important to provide first hand information of:

• What you saw occur • Who was involved • When it happened

• Any witnesses that were around.

We may involve the police and may also involve the fire authorities over damage to fire systems and equipment. A criminal record is not something that anyone wants on their CV.

We quite often get anonymous or unsubstantiated information about who may be responsible for certain anti-social behaviour. Although it is useful, this will not allow us to take firm action.

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If you are suffering from anti-social behaviour or have been a witness to anti-social behaviour, please discuss this with a member of staff immediately.

You will be asked to put your details in writing in order to gather information from everyone affected by the incident. Your details will not be shared without your permission. Your Accommodation Manager may then contact you to arrange a meeting to discuss your complaint further.

Please help us to make your

accommodation a pleasant place

to live and study.

Options available to you

• Make a formal written complaint • Report criminal activity to the police

(including vandalism)

• Encourage other residents to provide evidence, particularly witness statements

• Help us to promote zero tolerance on damage to the building, fire and safety equipment

• We can move a resident who is suffering from anti-social behaviour and has made a written complaint – we do however prefer to deal with the anti-social behaviour, as it may be affecting other people too.

Student liaison police officer

The University has a full-time police officer. He can assist students with any questions or issues regarding crime prevention, burglary, personal safety or just general advice. You can drop into Operations and Security, Frenchay Campus, room 1E20, during office hours to discuss any crime-related concerns. Contact details for the police officer can be found at

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Emergencies

If an emergency occurs in your accommodation you should contact the Courtyard Reception staff or student warden in the first instance – they are trained to deal with emergency situations. Security Services provide 24 hour emergency cover 365 days a year. If for any reason you cannot contact a member of staff, telephone the University’s emergency number immediately. • For the police, fire or ambulance service, contact the

Frenchay Gatehouse by dialing:

Telephone: +44 (0)117 328 9999

Telephone: 9999 from an internal telephone. This will be answered as a priority by Frenchay Campus East Reception staff who are trained to respond appropriately.

• For all campuses, the UWE emergency telephone number is:

+44 (0) 117 32 82552

The consequences and cost of

anti-social behaviour

We want you to have a fantastic year and lots of fun. However, please remember, you are not the only resident living in your flat/house so make sure you do your share in keeping it clean and safe. When you accepted your License Agreement you (and you on behalf of your guests) agreed to act in an appropriate manner towards the building and other residents. It is important to take your responsibility to others seriously.

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Each year some residents’ behaviour lands them with expensive repair or damage bill, and sometimes even disciplinary action or police investigation.

Here are some examples of where residents have been foolish, drunk or showing off, and the

consequences of their actions. We’ve also given you some tips so you can ensure you don’t get caught out with expensive bills or worse.

• Damage may not always be an obvious consequence of seemingly harmless fun, such as a talcum powder or water fight. However this can affect the smoke detectors and put lives at risk if a fire were to occur • Inappropriate behaviour caused serious damage to a lift.

The residents responsible were charged £3,500 for the cost of repair and the lift was out of action for weeks! • You might think it fun to come back after a few

drinks and activate the fire alarm system. Interference with fire and safety equipment constitutes a serious offence which has previously resulted in the residents responsible being issued a ‘Notice to Quit’ the accommodation

• Keep your flat/house doors closed at all times. One in three burglaries occurs as a result of an unlocked door or window. Do not let non-residents follow you into a building; they could be intent on committing a crime

9 • Smoking in University buildings is not allowed.

It is against the law and we take breaches of the smoke-free policy and License Agreement very seriously

• Leaving rubbish in the corridors will produce strong and unpleasant smells – even flies! Removal of rubbish by cleaners could cost you around £10 per bag, so please use the bins provided

• Don’t be creative on walls – graffiti is expensive to put right and usually involves painting the whole wall

• If you notice any disrepair or any problems that prevent you from being a good resident, please report it to your reception or student wardens as soon as possible so we can put it right

• If you do cause damage, please own up. You may still have to pay, but it’s fairer on others that weren’t involved. You may even be able to claim on your insurance if the damage was accidental.

Illegal drugs

The possession, use or supply of controlled drugs is not permitted in any premises under University control.

We aim to provide a safe, healthy and supportive environment for our students and staff. We also aim to reduce misuse of drugs and increase awareness and understanding of drug-related issues

• The University adheres strictly to the law

• The use, storage or selling of any illegal drugs (including cannabis)

is not permitted in any University managed accommodation or grounds • The possession, use or storage of nitrous oxide, or any other legal high

is not permitted in University managed accommodation or grounds • Students found to be possessing or supplying these substances may

be expected to vacate the accommodation, and University disciplinary procedures may apply

• We have a duty to pass details of any illegal activity occurring within our accommodation to the police. Please see our drugs policy available on

our website: www.uwe.ac.uk/residentsguide

• If you or someone you know has a problem with drug use, the Students’ Union and UWE’s Wellbeing Service (86268) have information, helpline numbers and a confidential counselling service • To find out more and for impartial advice please visit:

www.talktofrank.com

We hope that by following a few simple rules on how to live together you will have a really successful time in your UWE accommodation.

Some of your flat/housemates may have different views about the level of cleanliness the property should be kept in and who should do what. Some residents are cleaner and tidier than others and some may have very different lifestyles and standards to you.

We have minimum standards to ensure the health and safety of the occupants, staff and contractors working in the property.

We carry out regular inspections of your property and will advise you if it is not up to standard. Between inspections, it is up to you and your flat/housemates to agree what level of general cleanliness your property will be kept in – after all it is your home.

In a shared flat or house each resident should do an equal share of the cleaning and other household chores. Try to clean up after yourself as you go along. For example, a light clean of the hob/grill after use prevents it getting to the state where everyone refuses to touch it. Equally washing up shortly after you have cooked and eaten prevents a mountain of dishes that no one wants to do. Washing up (or lack of) is the biggest cause of cleaning disputes so it’s best to start as you mean to go on and discuss this with your flat/ housemates early on.

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Top Tip:

A cleaning rota is often a useful tool to ensure each resident is clear about how they should contribute to the overall running of the flat or house. A rota can encourage and improve working order in a flat or house and avoid unpleasant atmospheres or people disagreeing over chores.

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A few tips for a clean and happy home:

Residents of the accommodation are jointly responsible for cleaning in the communal areas.

• Agree on a date and time when everyone can be present for a flat or house meeting. Perhaps write an invitation to those flat/housemates you cannot speak to

• Think about whether you intend to make the flat/house meeting attractive and fun. Providing snacks, for example, can help open up discussion and attract those less eager to attend

• Be creative - think about fun ideas to draw up a cleaning rota. A sample rota is provided on page 13

• Discuss sharing the chores. Be realistic – is a Sunday morning a good day for a flat/housemate to clean the kitchen floor for example?

• Be open to listening, expressing feelings and

compromising. Do not assume the first solution you come up with will be the best. Be reasonable – if your flat/ housemates offer to make a compromise, see if other people can be encouraged to do the same

• Maybe discuss what to do if someone fails to do their fair share or forgets to do their chore. Agreeing on ‘oven cleaning duty’ for example can be a fun and amicable way of addressing this

• Think about another day and time that a follow-up flat or house meeting can be arranged. Someone else could be the ‘host’. Meeting frequently as a group will certainly help you discuss any lasting issues

• If you experience any difficulties you can speak to a student warden who will be able to offer practical help and advice on how to amicably resolve any issues.

Try referring to ‘Three steps to peace’ on page 2.

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Top Tip:

When discussing cleaning, focus on the future and how a rota can improve the situation rather than going over who is to blame, or who hasn’t done their fair share in the past. Remember also that individuals have different standards and there is never a perfect solution.

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Cleaning... need a helping hand?

Rotas should be drawn up when everyone can participate so people can discuss and have ownership over the decisions. They work less well when a missing flat/housemate has been allocated the worst cleaning chore in his or her absence. If you think you need an extra helping hand, you can buy in cleaning services through the online store:

http://store.uwe.ac.uk/. Simply search for ‘cleaning’. When discussing a cleaning problem with a student warden or Accommodation Manager, the following options may be available to you:

• Mediation. The wardens can arrange a flat/house meeting to discuss the situation with your co-residents in order to find an amicable solution

• The wardens can help you draw up a formal rota of tasks and discuss who will do what in a flat/house

• A cleaning rota agreement can be drawn up and signed by all residents

• You may be periodically visited to monitor progress.

In some circumstances we may decide to inspect your accommodation more frequently. We may also be forced to arrange contract cleaning for the affected areas. This is usually when the standards fall well below what we would consider an acceptable level of cleanliness. The costs for this will be passed to residents living in the accommodation. However, all residents will be given ample opportunity and notice to clean the affected areas prior to taking this last resort action.

Top Tip:

It’s important to do your fair share and commit

to contributing to the cleaning of your accommodation because contract cleaners are expensive. Residents whose properties are left unclean at the end of the tenancy risk money being deducted from their damage deposits.

Please note each person is responsible for cleaning and washing their own cooking utensils on a daily basis.

Cleaning rota

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Please note each person is responsible for cleaning and washing their own cooking utensils on a daily basis.

Areas to clean Week 1 Week 2 Week 3 Week 4 Week 5 Week 6

Kitchen:

• Clean all surfaces, worktops, tiles, cupboards • Clean and wipe down sink area and taps • Clean cooker, grill, hob, oven, extractor, microwave • Clean and descale kettle

• Clean fridge/freezer inside and out including seals • Clean skirting, light switches and window frame • Clean floor – sweep and mop

Rubbish and recycling bins:

• Empty general waste bin – remove to outside bins • Empty and sort recycling bins

• Wash bins and change bin bags

Lounge:

• Dust and polish all surfaces including windowsill, frame and chair/sofa frames

• Move furniture and vacuum carpet

• Clean skirting, light switches and door including glass panel • Empty vacuum and wash out mop bucket

Bath/shower room (where applicable):

• Clean bath, shower, washbasin and tiles • Clear out shower hair traps

• Clean/bleach toilet, toilet brush • Sweep and wash floor

• Clean door, skirting, windowsill, pipe work

Hallway, stairs and landing (where applicable):

• Vacuum all areas thoroughly

• Wipe down doors, walls and skirting boards • Dust around banisters and wipe stair nosings

It is not uncommon for a flat or household to start out in a very friendly way and then to find that these friendships start to deteriorate into uncomfortable atmospheres and conflict as the year progresses.

Some residents can find learning how to compromise, negotiate and get along with others very difficult. This can be particularly problematic during exam or revision time when under high levels of stress.

It is also the case that some people will never be the best of friends and that’s okay. There is a lot of emphasis on students having many close friends and getting on with everyone. This cannot be the case for everyone as we all have individual personalities and different outlooks. It is, therefore, common to find yourself sharing accommodation with someone who has a very different lifestyle, culture, attitude and personality to you. Please remember to consider other people’s feelings and opinions and to treat them with respect.

Disagreements can happen for many reasons but the most common disputes tend to start out very small. Someone eating your food, or using your favourite mug without asking, can really start to irritate. When communication breaks down it can then be hard to discuss what it is that has really infuriated you.

Whatever the reason, disagreements with friends, flat/ housemates or neighbours can be incredibly upsetting. Fortunately nearly all issues have the potential to be resolved. It is important to focus on repairing a relationship in order to improve the situation for everyone if you can.

Try using ‘Three steps to peace’ on page 2 when resolving any issues with fellow flat/housemates.

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Friendships, disagreements and personality clashes

Top Tip:

Agreeing to differ on opinions is often the

first step in achieving a more pleasant environment. Sometimes, learning or understanding that it’s ok to not like someone can then be the next stage in agreeing how you can get on with each other for the

Top Tip:

Compromise; find areas of agreement and use them as a basis to finding a workable solution for you both. If you find it too difficult to speak to the person(s) directly, you can speak to a warden for support and advice.

Improving communication in your

flat/house or with your neighbour

Disputes often start over a small issue. It is best to try and resolve disputes at an early stage to prevent problems from escalating.

Please read the helpful tips below:

• Have a chat with your flat/housemate before you get angry or upset. If either of you have been drinking it may be better to wait until the next day before calmly discussing the problem you experienced

• Remain calm and friendly. Do not threaten to retaliate. Do not be ashamed to say how much it has upset you or be afraid to make your own views clear

• Disagreements often involve other people. Remember to focus on how the situation feels to you. You should not speak on behalf of someone else as most people don’t like to think that others have been talking about them behind their backs

• Avoid getting into groups or making other people feel isolated as this can make a situation far worse. Think about how it must feel for the other people involved too

• Vicious and angry note writing or text messaging should be avoided. It is not helpful to any dispute to write personal, offensive or negative remarks to other people – you may also deeply regret what was said later on

• Stay future focused. What has happened in the past and how people feel is important but it’s also important to move forward too. It is essential that everyone concentrates on how the situation can be improved, rather than focusing too heavily on who has done what.

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Disputes... need a helping hand?

A student warden or your Accommodation Manager can discuss the following options available to you:

• Support and advice on how you can improve the situation • Mediation or joint flat/house or group meetings to amicably

resolve any issues

• Information about reporting the problem and accessing appropriate policies on bullying, harassment or discrimination • The possibility of moving to alternative UWE accommodation,

(subject to availability)

• Support and advice available from UWE Information Points (for example, Wellbeing Service, Money Advice and Funds).

Top Tip:

If you are making an allegation about another

person we will ask you to put this in writing. If you do not feel able to do this we may not be able to take any further action. Please keep detailed logs and notes including dates, times, witnesses and facts.

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Making a complaint

If you feel that someone’s behaviour is due in whole or part to your gender, race, sexuality and/or disability, or if you feel you are a victim of bullying or harassment, it is important that you seek immediate support.

If you are unable to resolve the problem by mutual agreement and wish to make a formal complaint this must be done in writing. If the matter involves criminal activity, you must report it to the police; we can provide advice on this.

Please remember, we cannot take action as a result of anonymous or unsubstantiated information.

With any complaint it is important that you make an appointment to speak with your Accommodation Manager or put your concerns in writing as soon as possible. It may be possible that your complaint can be resolved quickly and easily. To commence formal proceedings you will usually need to have evidence. This may include statements from witnesses so it is important that you keep detailed logs and notes.

A full investigation will be undertaken once your complaint has been received, which may include formal interviews with any other person(s) affected/involved in order to reach a decision. A representative from the Student Union may be invited to attend students’ meetings.

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Support

You may also need additional support if you are experiencing difficulty with homesickness, transition, culture shock, financial problems, exam stress, your course, a disability, welfare or mental health issues.

The wardens, or your Accommodation Manager, will be able to guide you in the right direction for support in areas not related to your accommodation.

A wide range of advice and support is available to you during your time at University and beyond. You can find more information about Wellbeing Services on:

www.uwe.ac.uk/wellbeing

For more information about support services at

Living happily together

We hope that you’ll have no serious problems or concerns during your stay with us and enjoy a positive experience.

Sometimes things do go wrong. We will do our best to ensure we have additional support in place to help you resolve any difficulties which may arise. The sooner you tell us about a problem you are experiencing the sooner we can work with you to help you solve it. Thankfully, the majority of students have a trouble free and enjoyable experience living together and learning how to share successfully and happily with other students.

Useful contacts

Student wardens

Glenside 07775 628655

The Hollies 07771 990748

Please note: The wardens for Carroll Court, Brecon, Cotswold, Mendip and Quantock Court, and Wallscourt Park can be contacted via your Courtyard Receptions listed below.

Courtyard Pavilion

Brecon Court +44 (0)117 32 86221

Cotswold Court – open 24 hours +44 (0)117 32 86227

Mendip Court – open 24 hours +44 (0)117 32 86233

Quantock Court +44 (0)117 32 86239

Wallscourt Park +44 (0)117 32 87364

UWE Information Points +44 (0)117 32 85678

University gatehouse East Reception

24 hour emergency +44 (0)117 32 82552

UWE security control +44 (0)117 32 86404

Police: emergencies only

A valid SIM card is required to make a

999/112 emergency call in the UK 999

Police: non-emergency 101 www.police.uk/101 Victim Support 0808 168 9111 www.victimsupport.org 19 Crimestoppers

you can call anonymously about any

crime or criminal activity 0800 555 111

www.crimestoppers-uk.org

UWE Health Centre +44 (0)117 32 86666 www.uwe.ac.uk/healthcentre

UWE Wellbeing Service +44 (0)117 32 86268 E-mail: wellbeing@uwe.ac.uk

www.uwe.ac.uk/wellbeing

UWE Disability Service +44 (0)117 32 85678 E-mail: infopoint@uwe.ac.uk

www.uwe.ac.uk/disability

Global Student Support +44 (0)117 32 86964 E-mail: globalstudents@uwe.ac.uk

www.uwe.ac.uk/internationalstudentsupport

Faith and Spirituality

at the Community Hub +44 (0)117 32 82334 E-mail: communityhub@uwe.ac.uk www.uwe.ac.uk/faithandspirituality Students’ Union Advice Centre +44 (0)117 32 82676 E-mail: advice@uwe.ac.uk www.uwesu.org/support/advice-centre/

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Other services

NHS advice

24 hour health advice and information 111

www.nhs.uk

Samaritans

Provide confidential non-judgmental 0845 790 9090

emotional support, 24 hours a day 0117 983 1000

www.samaritans.org

Bristol Mind

A confidential free phone helpline for

people experiencing distress 0808 808 0330

www.bristolmind.org.uk

SaneLine

An out-of-hours (18:00-23:00) telephone helpline offering support and information for people affected

by mental health problems 0845 767 8000

www.sane.org.uk

SARI

For victims of hate crime 0117 942 0060

www.sariweb.org.uk

Survive

Freedom from domestic abuse 0117 961 2999

www.survivedv.org.uk/

TV Licencing Helpline _{0300 790 6144} www.tvlicensing.co.uk

Graphic Design Team 10744

UWE, BRISTOL J.07.15