Citrix Shared Desktop
Via the secure access portal
The Citrix Shared Desktop enables users to access view and edit documents within their home areas and group areas. The Citrix Shared Desktop gives you access to Microsoft Office
applications, Outlook and other applications hosted via Citrix.
Accessing the Citrix Shared Desktop
You will need to connect to the secure access portal in the normal way
(http://www.cornwall.gov.uk/pdf/Juniper%20Getting%20Started%20Guide.pdf). Once connected you will see a couple of new shortcuts as shown below
There are 2 different ways to connect to the Citrix Shared Desktop. Option 1 requires you to download and install the Citrix web plug-in. Option 2 uses Java and requires no client installation. Option 1 is the preferred method of connection as it gives the best user experience and the fastest connection to the Citrix Shared Desktop.
Note: If you have issues with the client download or are on a computer where
Option 1
When selecting this you will be presented with the following window;
Press “Click here to continue”
Press “Run” to download the file
Once downloaded press “Run” to start the installation
Press OK to complete installation (Option 1 continued)
To start the Citrix Shared Desktop you will need to press on “Citrix Shared Desktop” again in the main secure access portal page.
The Citrix Shared Desktop starts in Full Screen so you will get the following message about how to exit Full Screen;
To exit Full Screen and return to your normal desktop hold down Shift and press F2. To use Full Screen again hold down Shift and press F2. recommended
Note: If nothing happens at this point and the Citrix Shared Desktop does not
load then please restart Internet Explorer and logon to the secure access portal again.
(Option 1 continued)
The Citrix Shared Desktop will now start and after pressing OK to the security message you will be logged onto the desktop;
Option 2
Use this option if you have issues with the client download or are on a computer where you cannot install software.
Select “Citrix Shared Desktop from the Web Bookmarks menu.
This will launch the Desktop and you will be logged on once you press OK to the security message
Using the Citrix Shared Desktop
As the name suggests the Citrix Shared Desktop is a server that is shared amongst multiple users. Each user gets their own session and access to their own G:\ and H:\ drive. As this is a shared machine there are limitations on what applications are available and what can be done on the server.
Applications
The following applications are available on the Citrix Shared Desktop: • Microsoft Outlook
• Microsoft Office (Word, Excel, PowerPoint) • Internet Explorer
• Adobe Acrobat Reader • Citrix Applications *
*You can use other Citrix Applications that you have access to. For example Academy and Uniform. Shortcuts to all these applications are placed within the Citrix Applications folder within your Start Menu.
Drive Mappings
(Using the Citrix Shared Desktop continued)
As well as this there is a shortcut to \\cc\root on the desktop that can be used to browse through the whole folder structure to get to the files you need.
Microsoft Outlook
You will need to setup Outlook with your signature and other customizations that you may need. This only has to be done once as the settings are stored for the next time you logon.
Other Citrix Applications
If you need to access other Citrix applications then please use the shortcut within your Start Menu titled Citrix Applications.
Enter the details of the drive you wish to map, ensure you select Reconnect at
Limitations
The main limitation of the Citrix Shared Desktop is where you can save items. You can only save items on the network drives you have access to, G:\ & H:\ primarily. If you try to save to the Desktop for example you will receive an error message similar to this;
(Using the Citrix Shared Desktop continued)
The Citrix Shared desktop is “locked down” so that some normal functions are not possible, these include:
• Printing – There are no printers installed on the shared desktop and it is not possible to install any printers or print any items.
• Right-click – It is not possible to right-click on the desktop or others areas. Within Applications Right-click is still available.
Help and Support
If you need any help or support or if you have any comments or feedback to do with the Citrix Shared desktop then please contact the IS Service Desk on 01872 323202 or via email to [email protected]
