SEMO Online Helpdesk LCF Submission Process

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SEMO Online Helpdesk

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2. I

NTRODUCTION

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3. A

CCESSING THE

O

NLINE

H

ELPDESK

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4. L

OGIN TO THE

O

NLINE

H

ELPDESK

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5. O

NLINE

H

ELPDESK

H

OME

P

AGE

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6. L

OG A

L

IMITED

C

OMMUNICATIONS

F

AILURE

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6.1 Log an LCF by providing an xml File ... 4

6.1.1 Enter the query details ... 5

6.1.2 Request has been Logged Confirmation ... 5

6.1.3 Submit the xml file ... 6

6.1.4 Submit screen shots of error experienced ... 6

6.1.5 Complete & Fax Transaction Notification Form ... 6

6.2 Log an LCF by Completing an Online LCF Form ... 7

6.2.1 Log an LCF for a Demand Unit ... 7

6.2.2 Log an LCF for a Generator Unit ... 8

6.2.3 Log an LCF for an Interconnector Unit ... 9

6.2.4 Request has been logged Confirmation ... 10

6.2.5 Submit screen shots of error experienced ... 11

6.2.6 Complete & Fax Transaction Notification Form ... 11

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1. Revision History

Rev Number

Date Notes Author

0.1 24/09/2012 First Draft Created SEMO CS

0.2 08/10/2012 Second Draft Published SEMO CS

2. Introduction

A SEMO Online Helpdesk is planned to be available from October 9th_2012.

The SEMO Online Helpdesk will provide Participants with the ability to log General and Formal Queries online, as well as Limited Communications Failures (LCF). This document outlines how a Participant can log an LCF (only) via the SEMO Online Helpdesk.

3. Accessing the Online Helpdesk

The SEMO Online Helpdesk can be found at the following link

https://www.markethelpdesk.sem-o.com

In order use the SEMO Online Helpdesk, Participants must email the Market Helpdesk and request a password.

4. Login to the Online Helpdesk

To login to the SEMO Online Helpdesk, enter your email address in the ‘Customer ID’ box, enter your password and click Sign In (see figure 1 below).

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5. Online Helpdesk Home Page

Figure 2 below shows the SEMO Online Helpdesk Home Page.

Figure 2: SEMO Online Helpdesk Home Page

6. Log a Limited Communications Failure

There are two ways that a Limited Communications Failure can be logged in the SEMO Online Helpdesk:

1) Log an LCF by providing an xml file

2) Log an LCF by completing an online LCF form

6.1 Log an LCF by providing an xml File

To log an LCF by providing an xml file, go to the Online Helpdesk Home Page, and select ‘My Services’ from the left hand navigation bar.

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Figure 3: My Services Page

6.1.1 Enter the query details

On the ‘My Services’ page

1) Click the plus sign beside ‘Pricing & Scheduling’

2) Click on the button ‘Raise Request’ beside ‘Pricing & Scheduling – LCF Submission with Attachment’

3) In the ‘Please provide details of your query’ enter a summary of the problem you are experiencing when trying to submit bids

4) In the ‘What is the participant number in question if applicable’ enter your account ID e.g. PT_xxxxxx

5) Click ‘Next’

6) In the resulting screen ‘General Query – Urgent’ should be selected 7) Click ‘Submit’

6.1.2 Request has been Logged Confirmation

Once you click ‘Submit’ after entering the query details, you will receive a message to say that ‘Your request has been logged (Fxxxxxx)’ (see Figure 4). This reference number should be detailed on the completed Transaction

Notification form that must be faxed to us once an LCF form has been submitted online.

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Figure 4: Request has been logged screen

6.1.3 Submit the xml file

The xml file is submitted in the ‘Your request has been logged’ screen, in the ‘File Attachment’ section.

a) Click ‘Browse’

b) Select the xml file you want to upload and click ‘Ok’ c) Click ‘Click here to submit the file’

6.1.4 Submit screen shots of error experienced

Screenshots of the error messages you experienced when trying to submit bids can be submitted in the ‘Your request has been logged’ screen as well, in the ‘File Attachment’ section.

b) Select the screenshots you want to upload and click ok c) Click ‘Click here to submit the file’

Note, more then one file can be uploaded if necessary. Simply click browse a second time and attach another file.

6.1.5 Complete & Fax Transaction Notification Form

When an LCF has been submitted by providing an xml file, a completed Transaction Notification form should be faxed to SEMO. The Transaction Notification form should included the following details:

a) Reference number from the ‘Your request has been logged’ screen b) Authorised Person’s name, password and signature

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The completed Transaction Notification Form should be faxed to the following numbers:

ROI: +353 1 2370035 NI: +44 2890 707555

Once an LCF has been submitted by completing an online LCF form please follow up with a phone call to the operations hotline:

ROI: +353 1 2370573

6.2 Log an LCF by Completing an Online LCF Form

**Please note the LCF forms shown in this section are still being

developed and sections/details may change for the Online Helpdesk go live date.**

To log an LCF by completing an Online LCF Form, click ‘Limited Comms Failure’ on the left hand navigation bar, and from the drop down list select the relevant unit type (see Figure 5 below).

Figure 5: LCF drop down list

6.2.1 Log an LCF for a Demand Unit

From the drop down list select ‘Demand Units’ and enter the details in the resulting form:

a) Enter the relevant details for your unit

b) To add another row in the ‘Forecast Details’ section, click the grey arrow. c) To remove a line, click the x beside the row.

d) When completed click ‘Submit Request’.

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Figure 6: Dummy completed Demand Unit LCF form

6.2.2 Log an LCF for a Generator Unit

From the drop down list select ‘Generator Units’ and enter the details in the resulting form:

a) Enter the relevant details for your unit.

b) To add another row in the ‘Forecast Details’ section, click the grey arrow. c) To remove a line, click the x beside the row.

d) When completed click ‘Submit Request’.

See figure 7 below for a dummy completed generator unit LCF form.

Please note the drop down list at the bottom left of the figure where you can select your unit type.

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Figure 7: Dummy Generator LCF Form

6.2.3 Log an LCF for an Interconnector Unit

From the drop down list select ‘Interconnector Units’ and enter the details in the resulting form:

e) Enter the relevant details for your unit.

f) To add another row in the ‘Capacity Details’ section click the grey arrow. g) To add another PQ Pair in the ‘Price Curve Details’ section, click the grey

arrow.

h) To remove a line, click the x beside the row. i) When completed click ‘Submit Request’.

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Figure 8: Interconnector Unit LCF Page

6.2.4 Request has been logged Confirmation

Once you have clicked ‘Submit Request’, you will receive confirmation that your request has been logged including the call reference number Fxxxxxxx (as per figure 9 below). This is the reference number that should be detailed on the completed Transaction Notification form that should be faxed to SEMO once an LCF form has been completed online.

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Figure 8: LCF Submission Confirmation

6.2.5

Submit screen shots of error experienced

The screenshots of the error messages you experienced when trying to submit bids can be submitted in the ‘Your request has been logged’ screen, in the ‘File Attachment’ section.

b) Select the screenshots you want to upload and click ok c) Click ‘Click here to submit the file’

Note, more then one file can be uploaded if necessary. Simply click browse a second time and attach another file.

6.2.6

Complete & Fax Transaction Notification Form

When an LCF has been submitted by completing an online LCF form, a completed Transaction Notification form should be faxed to SEMO. The Transaction

Notification form should include the following details:

c) Reference number from the ‘Your request has been logged’ screen d) Authorised Person’s name, password and signature

The Transaction Notification Form is included in the appendix.

The completed Transaction Notification Form should be faxed to the following numbers:

ROI: +353 1 2370035 NI: +44 2890 707555

Once an LCF has been submitted by completing an online LCF form please follow up with a phone call to the operations hotline:

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Section 1

From Party (Name): ______________________________

From Party Id: _______________________ Participant ID:

________________________

(eg PT_XXXXXX) (eg PY_XXXXXXX)

Resource Name: ______________________ Resource Type:

___________________

Section 2

Contact Name: _______________________ Contact Number:

__________________

Time of submitting call to Emergency Communications Phone: ___________________

Section 3

Trade Date: _________________ Run Type:

___________________

Transaction Number: ______________________

Date/time LCF effective from: _________________ Date/time LCF effective to: ________________

Section 4

The transactions, methods used and revised timeline for each communication are detailed below:

Data Transaction Alternative Communication Method

Authorised Person (if being sent by a Party):