1975 1980 1985 1990 1995 2000 2005
Technology Shifts
March 12, 2010 March 7, 2012
Mobile Technology Shift
Declining PC Sales
In the wake of Apple’s
iPad Hewlett Packard
announced a record
quarterly loss of $8.9
Billion
Mobile Revenue
CNN Money
iPhone Revenue
$74.3 Billion
Microsoft Revenue
$73 Billion Billion
Mobile to Outnumber PCs
Gartner, 2012
By 2015 mobile projects will
outnumber PC projects by a
ratio of 4 to 1
2012 2013 2014 2015
Preparation
Washington state government needs to
plan for the mobile technology shift
2006 L&I Mobile Initiative
Technology was immature and costly
L&I Mobile Initiative
L&I has more than
200 auditors and
inspectors that spend
several days at a time
on the road visiting
several field sites
sometimes in remote
locations.
18th Century Technology
Inspectors still use paper &
pencil to capture data.
Lack of Information
Compliance opportunities are
missed because inspectors
lack access to information
about activities and
Trip Routing
Planning trip routes and
site visits is inefficient.
Inspectors spend more
time than necessary on
the road.
User Context
Field Staff
Knowledge
Workers
Public
Public Mobile Support
Adaptive layout and
design applied to L&I
Web-based content
and applications
Scoping
Field Staff
Knowledge
Common Profile
•
Exchange ActiveSync (EAS)
•
Remote Access (VPN)
Field Staff Profile
Common Profile
L&I Enterprise
Mobile Apps
Commercial Off
The Shelf Apps
Knowledge Worker Profile
Common Profile
Commercial Off
The Shelf Apps
(COTS)
BYOD Profile
Common Profile
Commercial Off
The Shelf Apps
Personal Device
Personal Data
Mobility Model
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
Devices
Focus
Galaxy Note
Galaxy SII
iPhone
iPad
CERTIFY
Proof Points
Development
Management
Integration
Security
Test Plan
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
Development
Management
Integration
Security
User Experience
Test Plan
User Experience
DEVICE
Size
OS Interaction
Work Places
Test Plan
User Experience
Policy Effects
Test Plan
User Experience
BUSINESS DATA
Test Plan
User Experience
Policy Effects
DATA CHANNELS
COTS APPS
Test Plan
DEVICE
Security
Encryption
Data Mgmt
Test Plan
Security
Features Control
Device Wiping
MANAGEMENT
Identification
Test Plan
Security
App Dev Framework
Test Plan
Security
Data Loss Prevention
DATA CHANNELS
COTS APPS
Test Plan
DEVICE
Integration
Wi-Fi Config
VPN Config
Certificates
Test Plan
Integration
MDM Gateway
MDM Configuration
MDM Hosting
Connectivity
Test Plan
Integration
Ent App Store
Enterprise Services
Test Plan
Integration
Exchange ActiveSync
DATA CHANNELS
COTS APPS
Test Plan
DEVICE
Management
Provisioning
Identification
Test Plan
Management
Reporting
User Support
MANAGEMENT
Test Plan
Management
BUSINESS DATA
Test Plan
Management
Commercial Apps
DATA CHANNELS
COTS APPS
Test Plan
DEVICE
Development
Data Sync
Interface Design
Hardware Features
Cross-Platform
Test Plan
Development
“Code-less”
Hosting
Testing
Cross-Platform
MANAGEMENT
Test Plan
Development
Interface Design
Enterprise Services
Local Storage
Results
User Experience
Usability Scores
SUS Learnability Ease of Use iPhone 70.42 4 4
iPad 79.16 4.33 4.33 Note 71.66 3.5 3.33 Focus 55.42 3.5 2.83
Size
OS Integration Work Places
Results
DEVICE •Experience between Apple and Android devices is transferable.
• Windows phones are challenging to navigate.
• Windows phones are learnable.
Size
OS Integration Work Places
Results
DEVICE • Onscreen keyboards are too small for all but the iPad.
• Galaxy Note requires two hands.
• Stylus pens were unused.
Size
OS Integration Work Places
Results
User Experience
Policy
MANAGEMENT • Mobile Device Management (MDM)
policies change the user experience.
• User experience will need to be balanced against functionality and security.
Results
User Experience
Custom Apps
Business Data • Mobile user interface design and
development is different from web or windows application development.
• The user experience with mobile applications has defined the mobile
experience and is critical to mobile app success.
Results
User Experience
Policy Affects
COTS Apps • COTS apps behave differently on
Apple, Android and Windows phones.
• MDM policies applied to mobile devices also affect COTS apps behavior.
• User experience will need to be balanced against functionality and security.
Results
DEVICE
Security
• Apple products provide encryption and file data protection.
• Android and Windows devices require 3rd party products for security.
Encryption
Results
Features Control Device Wiping
MANAGEMENT
Identification Quarantine
• MDM solutions meet security management requirements.
Results
App Dev Framework
BUSINESS DATA • Developing mobile applications
requires new skills, particularly security and connectivity.
• Leveraging an application
development framework mitigates
security issues from poorly developed apps.
Results
Data Loss Prevention
• Assess data security classification.
• Apple devices provide a security boundary for data and COTS apps.
• Androids require mobile app management solutions.
Security
COTS Apps
Results
• On Apple devices Junos for Juniper
was easily configured at the device level, including security certificates.
• Android devices require individual application VPN connections.
• Unable to configure VPN for Windows phones.
Integration
Wi-Fi Config VPN Config Certificates DEVICEResults
• MDM acts as a proxy to Exchange and needs to be accessible from the Internet.
• Vendors offer hosted and cloud MDM gateway solutions.
Integration
MANAGEMENT MDM Gateway MDM Config MDM Hosting ConnectivityResults
• MDM solutions provide Enterprise App Store capabilities.
• App deployment manager needs to interact with MDM solution.
Integration
BUSINESS DATA
Results
Exchange ActiveSync
• MDM solution acts as an Exchange proxy.
• MDM provides fine-grain control Exchange lacks.
Integration
COTS Apps
Results
• MDM solutions provide robust device provisioning, identification and
de-provisioning capabilities.
•Some MDM solutions also provide MAM capabilities.
Management
Provisioning Identification De-provisioning DEVICEResults
•Mobile device provisioning and
management processes will need to change to treat cellular devices as mobile devices.
Management
MANAGEMENT
Results
• Relied heavily on the Mobile Application Development Platform (MADP).
• The MADPs provided varying levels app framework capabilities.
Development
DEVICE Data Sync Interface Design Hardware Features Cross-PlatformResults
•Two WSYIWYG IDEs only provided prototyping capabilities. Significant coding was still required.
• Dev framework eases development process.
Development
MANAGEMENT Code-less Hosting Testing Cross-Platform Dev FrameworkWindows 8
Microsoft Strategy
Leveraging desktop market presence
Single experience across all platforms
Windows 8
Apple Strategy
Leveraging mobile presence
Multiple experiences optimized for the
Windows 8
Windows 8 on ARM Processor
No Active Directory Support
No Group Policy Support
Manage like an iPad or
Android
Windows 8
Windows 8 on Intel Processor
Active Directory Support
Group Policy Support
Windows 8
Gartner on Windows 8
Consider Windows 8 for all
new PC deployments, but
only after XP is eliminated
and you have researched and
tested your applications for
Windows 8 / IE 10
compatibility.
Recommendations
Windows 8
• The consumer market is driving the mobile business computing environment.
• Continue mobile deployment plans.
• Implement MDM solution.
• Consider mobile application development platform.
• Conduct comprehensive Windows 8 assessment.
Recommendations
User Experience
• Tablets preferred for field staff.
• Continue to use laptops for some field staff jobs.
• Assess user experience, functionality and security when defining MDM policies.
• Assess user context when defining COTS strategy (content creators vs consumers).
Recommendations
Security
• Implement an MDM solution.
• Assess data security classification to determine the need for MAM.
• Consider using security certificates for authentication.
• Consider a MADP for custom app development.
Recommendations
Integration
• Assess vendors’ cloud-based MDM gateway capabilities.
•Examine device management and app deployment processes.
Recommendations
Management
• Implement an MDM solution.
• Manage cellular devices as mobile computers.
Recommendations
Development
• Consider a Mobile App Development platform.
• Use the MDM’s Enterprise App Store capabilities to deploy custom apps.
