Growth Through Partnership
Welcome to the Plantronics Connect Partner Program. There’s never been a better time to be in the audio device industry. And there’s no better company to partner with than Plantronics.
Customers say the quality and breadth of our technology and products are outstanding — and partners feel the same way about the support we offer. Training programs, sales and marketing tools, incentives, samples and sales support — we are committed to helping you maximize resources, drive greater customer satisfaction and sustain business growth and profitability.
From our beginning as two airline pilots working in a garage to invent a new kind of aviation headset, we have considered delivering breakthroughs in audio technology our daily business. We made history when Neil Armstrong walked on the moon and uttered the legendary words: “That’s one small step for man, one giant leap for mankind” through a Plantronics headset. We pioneered the lightweight headset, as well as other innovative technology, always driven by a single-minded focus to define the idea of simply smarter communications.
Today, our products are used by everyone from pilots, air traffic controllers, and 911 emergency workers to 100% of the Fortune 100. From friends conversing across the globe, to mobile professionals doing business on the fly, to contact centers and executive offices, Plantronics fulfills the human need to communicate with the smartest choices and the latest digital technology.
Plantronics has a major advantage when it comes to designing communication headsets. Our engineering labs include a unique library of ear castings representing worldwide variations in ear shape, an anechoic chamber for acoustic testing, along with a 50 year track record of audio innovation.
MOBILE HEADSET
PC
LAPTOP OFFICE PHONE
You’re probably noticing that the technology used by businesses is evolving to include new ways to communicate. And it means people can work just about anywhere. This new world of work brings convenience — but also new challenges. Offices are open but not always quiet. Technology like Unified Communications (UC) is designed to help but often just adds more complications. BYOD is becoming more prevalent, but also more difficult to support.
The one common denominator is the need to connect and keep conversations going regardless of work style, technology or location. That’s where incorporating a quality audio solution comes into play.
This is great news for you as a Plantronics partner because it opens up a tremendous opportunity for selling audio devices as part of a complete solution. We offer industry wide compatible and innovative products that help you meet your customer’s business needs today and tomorrow.
The one universal enabler of continuous and clear conversations on the PC, landline, laptop or smart-phone is the headset.
The demand by businesses for greater efficiency and productivity, along with technological advances in applications and devices, has precipitated a rapid and global change in how work is done. All of which opens up a significant new market opportunity for the sales growth of audio devices. Consider the data:
• Office and contact center headset market revenue is
expected to grow at a rate of 12.5% from 2012 to 2019.1
• That represents an increase from $978.3 to $2,226.4 million
from 2012 to 2019.1
• UC-enabled headsets will be a major growth catalyst in
the office and contact center headset market. From 2012 to 2019, the number of UC-enabled headsets shipped is
expected to grow more than six times to 16.8 million units.1
• In 2012, 2.7 million UC-enabled headsets were shipped,
representing 24.3% of the total units sold to the office and
contact center markets.1
• By 2019, this figure is expected to reach 61% of total
units sold.1
The category is growing. More than 40% of the current non-users have plans for or are considering implementing enterprise headsets in the future.1
New Opportunities in an Evolving Enterprise
REVENUE ($ Million) 2014 2015 $726.9 CORDLESS HEADSETS CORDED HEADSETS $863.7 $510.8 $1,002.8 $530.2 $1202.39 $548.7 $1416.3 $562.8 $1650.9 $575.4 $491.3 2016 2017 2018 2019
Total Office and Contact Center Market Revenue Forecast: Cordless vs. Corded
Note: All figures are rounded. Source: Frost & Sullivan
• The sustained growth of advanced desktop communications
software continues to boost sales of PC- and UC-enabled headsets
• The increased need for desk-free, mobile communications
increases the appeal of cordless enterprise headsets
• The need for multitasking and the productivity benefits of
handsfree communications for office and contact center workers
• The appeal of multi-use headsets that integrate various
applications and endpoints promotes headset sales
• The shift in perception: From headsets as a mere accessories to
headsets as intelligent endpoints with sophisticated functionality
As awareness around the benefits of headsets for both end users and IT increases, so does demand.
Plantronics studies show that adding a headset to each system sale can boost your profits by 20%.
Key Takeaway: By 2019, cordless/corded headset revenue is expected to be $1,651M and $575M respectively.That means corded sales are still growing but cordless sales are taking off!
Identifying Sales Opportunities
Headset sales opportunities can be found in almost any office environment because quite simply, headsets boost productivity. We have identified some key areas for headset sales along with questions to quickly help you assess whether your prospect will convert into added sales.
To help you win the business, you can now offer your customers free trials of Plantronics products.
Opportunities in the Contact Center
The most advanced sound technology combined with all-day comfort means you can offer your customers a proven solution for every contact center worker’s need and preference. Here’s how to match the right prospect with the right solution:
Identify the Decision Makers
There may be a variety of stakeholders involved in the purchase decision at a contact center: Representatives from Operations, IT and Purchasing are typically involved. It is also important to ensure the needs of both agents and supervisors are met. Agents are concerned with sound quality and comfort, while supervisors are also focused on reliability.
Qualifying Questions to Uncover Contact Center Opportunities:
• Are you adding staff in the contact center?
• Are you moving to an infrastructure where
agents will be able to take calls over a PC? • Is intelligibility of calls an issue?
• Would you like to improve customer and/or
agent satisfaction?
• Are you upgrading, relocating, building a new
facility, or moving offshore?
• Are you thinking of moving to a virtual model?
• Do you have any other key departments with
heavy customer phone interactions such as accounts payable, IT help desk, inside sales?
• Do you have any requirements for special
ergonomics, such as disability or handicapped compliance?
For more information visit:
Plantronics.com/contactcenter In the contact center, 65% of those
currently using a desktop-phone headset will switch over to PC USB headsets within the next two years.1
Unified Communications — Known Opportunities The need for clear, crisp, reliable voice communications has never been more important as part of the new solutions Unified Communications (UC) offers. As more companies move to deploy UC solutions the last and arguably most critical link is the audio device. By integrating high quality audio devices you can add tremendous value to your solutions by helping your customers drive UC satisfaction and ultimately increase UC adoption.
Identify the Decision Makers
There are various influencers and decision makers involved with the UC headset purchase: Senior Management, IT, Operational Team Leaders, Human Resources, Purchasing/Procurement and/or Facilities.
Qualifying Questions that Identify UC Opportunities:
• Are you currently testing or using any UC solutions?
If yes, are you implementing a voice or audio component?
• What is the timing of your UC voice deployment?
• How many employees are you deploying UC to?
• What phone/platform are you using?
• Which operating system are you using?
• Tell me about your employees and how they will
be using your UC platform… – Are they mobile?
– Will they need to connect to multiple devices? – What features will they need for audio support? Visit the Plantronics UC Toolkit for detailed
deployment tools for your customers at
plantronics.com/uctoolkit
For more information visit Plantronics.com/uc.
Research estimates 50% to 75% of knowledge workers are expected to receive headsets as part of a UC rollout.1
Question: Please indicate your organization's plans for unified
communications clients over the next twelve months?
We plan to implement this within the next 12 months. We plan to implement this within the next 2–3 years. We are considering this, but have no plans in place yet. We are not considering this.
33.8%
12.4% 20.5%
33.3%
Unified Communications — Unknown Opportunities With the prevalence and growth of UC, you may have existing customers that are not yet purchasing UC-specific audio devices, but they would be a prime target for new UC opportunities.
To learn more about UC solutions, consider taking the UC Technical Track offered through Connect University.
Key Takeaway:UC clients have a big future potential. Although a modest 20% of the participants are currently using UC clients, about 66% of current non-users have plans for or are considering implementing them in the future. TOTAL ENTERPRISE MARKET:
Future Utilization Plans of UC Clients Among Non-users North America, 2012 (N=120) Note: All figures are rounded. Source: Frost & Sullivan
Qualifying Questions Designed to Locate the UC Opportunity/Decision Maker:
• Are you familiar with the term “Unified
Communications”?
• Has your company been using headsets for
general office use, computer use, customer support or contact center use?
• Are you aware of any upgrades to your telephone
or computer systems? If no, can you direct me to the person who’s responsible for upgrading your systems?
• Which applications are your company currently
using? Web conferencing? Video? Instant messaging? Skype, or other PC calls, etc?
• Who makes the decision about, or approves the
purchase of, audio devices?
• Are employees using softphones? Mobile phones/
PDAs? Home phones?
• How often does your company use web conferencing,
video, instant messaging, call conferencing, or webinars? Are employees using telephones (handsets) or headsets for these calls?
Office or Enterprise Opportunities
Even the most traditional offices can benefit from adopting new technologies. The changing workplace represents new opportunities for you to show your customers how they can collaborate more effectively, increase productivity and employee satisfaction.
The Vertical Market Opportunity
You’re able to offer specialized Plantronics solutions for government/public sector, healthcare, finance and legal vertical markets.
Unit Shipment and Revenue Forecast, Global, 2010–2020 Note: Revenue CAGR, 2013–2020 = 16.6%, Unit Shipment CAGR, 2013 –2020 = 18.0%. All figures rounded. Source: Frost & Sullivan
0.44 0.53 0.58 0.68 0.79 0.92 1.08 1.28 1.49 1.73 2.00 REVENUE ($Billion)
REVENUE ($Billion) UNITS (Million)
UNITS SHIPPED (Millions)
2010 0.0 0.5 1.0 1.5 2.0 2.5 0.0 5.0 10.0 15.0 20.0 25.0 30.0 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 4.9 6.5 7.5 8.8 10.3 12.2 14.5 17.3 20.4 23.9 27.9
Key Takeaway: Office headset revenue is expected to almost triple between 2013 and 2020—at a CAGR of 16.6%. Increased worker multi-tasking, mobility and efficiency, plus the demand for high-quality headsets for PC-based communications will be growth drivers.
Qualifying Questions that Uncover Opportunities:
• How do your employees make conference calls?
• On average, how many conference calls do they
make each day?
• Are you investing in telephony solutions from
Avaya, InterTel, Mitel, Nortel, Polycom, Siemens, or Shoretel?
• What communication devices are your on-site
employees using? Are they different from what your remote workers use?
• Do you have associates who participate in video
conference calls or webinars?
• Do you have associates who rely on their mobile
phones for business calls in the office?
• Do you have associates who consult with
colleagues, access or print documents while on a call?
Why does 100% of the Fortune 100 rely on Plantronics? Because our devices work hand-in-hand with leading UC platforms for integrated deployments that are seamless and simple.
We also work closely with our strategic alliance partners to ensure that our industry-wide compatible solutions will help you meet your customer’s business needs.
TECHNOLOGY PARTNER
Once you’ve identified the sales opportunity, you’ll need to find the right audio devices for each customer’s needs.
Plantronics has products that cancel out the noise, keep your hands free, and provide reliable audio quality in a variety of situations. Here is an overview of some of our most popular audio devices to help you identify the best choice for your customers.
For Office Phones: For Unified Communications: For Contact Centers: For Mobile Workers: For Gaming:
Savi® 700 Series Savi 400 Series Voyager Legend® UC Calisto® 620 Calisto 800 Series
Connects to Desk phone + PC + mobile phone PC1 PC + mobile phone/tablet1 PC + mobile phone PC + mobile phone6
Recommended for Office workers with mixed desk phone,
mobile and PC communication Users with PC communication in office or on-the-go Mobile professionals who use PC audio, mobile phone, or tablet communications; featuring smart sensortechnology, now with voice command menu5
Users on-the-go to transform any
workspace into a conference room Home and private office workers with multiple communication devices
Wearing style Lightweight convertible: over-the-ear, over-the-head, behind-the-head options; Over-the-ear; Over-the-head (monaural or binaural)
Lightweight convertible: over-the-ear, over-the-head, behind-the-head options; Over-the-ear; Over-the-head (monaural or binaural)
Over-the-ear Speakerphone Speakerphone + wireless mic
Roaming range Up to 350 feet2 Up to 300 feet2 Up to 33 feet Up to 33 feet Up to 33 feet
Wireless frequency DECT™ 6.0, Bluetooth® v2.1 DECT 6.0 Bluetooth v3.0 + EDR Bluetooth v2.1 + EDR Bluetooth v2.1 + eSCO
Audio performance PC + desk phone wideband PC wideband PC and mobile (HFP 1.6) wideband, echo
cancellation, A2DP PC wideband, echo cancellation, A2DP PC wideband, echo cancellation, noise reduction, full duplex
Hearing protection SoundGuard® DIGITAL™, SoundGuard® (W730) SoundGuard DIGITAL, SoundGuard (W430) SoundGuard N/A N/A
Microphone
noise reduction Noise-canceling Noise-canceling 3 mics offer dynamic noise reduction, WindSmart® technology Noise reduction with bi-directional auto switching microphones Wireless mic: Dual omni-switching microphones
Remote call control Call answer/end/flash, mute, volume +/- Call answer/end, mute, volume +/- Call answer/ignore/end, mute, volume +/- Call answer/end, mute, volume +/- Call answer/end, volume +/-, mute, dial pad, call switching; Wireless mic: call answer/end, mute
Talk time3 Unlimited (W745)4; Up to 7 hours (W740)4
Up to 6 hours (W730) Up to 9 hours (W720, W710)
Unlimited (W445)4; Up to 7 hours (W440)4
Up to 6 hours (W430) Up to 9 hours (W420, W410)
Up to 7 hours Up to 7 hours Up to 5 hours (wireless mic)
Limited warranty 1 year 1 year 1 year 2 years 2 years
Model number W745 (convertible+deluxe charging cradle kit)
W740 (convertible); W730 (over-the-ear) W720 (binaural); W710 (monaural)
W445 (convertible + deluxe charging cradle kit) NEW
W440 (convertible); W430 (over-the-ear) W420 (binaural); W410 (monaural)
B235 P620 P825 (PC+mobile+mic)
P835 (PC+mobile+home landline+mic)
Accessories included N/A Hard carrying case (W410/420/440/445) Hard charging/carrying case, desktop
charging stand Soft carrying case N/A
MSRP (USD) $399.95 (W740, W730, W710)
$421.95 (W720); $449.95 (W745) $279.95 (W440, W430, W410) $299.95 (W420); $329.95 (W445) $199.95 $149.95 $179.95 (P825)$199.95 (P835)
Unified Communications
Portfolio
1 Add desk phone connectivity when used with MDA200 (see next page).
2 Features adaptive power which optimizes for range and talk time to save battery life and maximize density. 3 Performance dependent on battery and may vary by device.
4 Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 745/445. Available as an accessory with Savi 740/440. 5 Answer/Ignore voice commands are currently for mobile phone only.
6 The Calisto 835 connects to PC+mobile+home landline. For more product information, reviews and partner-specific
recommendations visit plantronics.com/uc
With a focus on clear, consistent and reliable voice collaboration, Plantronics is dedicated to partnering with enterprises to provide superior audio devices for unified communications deployments. The Plantronics Unified Communications portfolio offers a broad range of solutions for diverse working styles.
Calisto® 240 Blackwire® 300 Series Blackwire 435 Blackwire 500 Series Blackwire 700 Series
Connects to PC via USB PC via USB1 PC via USB1 PC via USB1 PC via USB + mobile phone/tablet via
Bluetooth2 (up to 10 hrs talk time)
Recommended for PC telephony users in the office or
on-the-road Users transitioning to PC telephony Users requiring a portable PC headset Users with extensive PC communication and multimedia; featuring smart sensor technology
Users with extensive PC audio and some mobile phone communications; featuring smart sensor technology
Wearing style/usage Handset Monaural, stereo Stereo/mono convertible Monaural, stereo Monaural, stereo
Audio performance Wideband, echo cancellation, full duplex
speakerphone Dynamic EQ: wideband (voice), hi-fi stereo (C320/325 only); echo cancellation Dynamic EQ: wideband (voice), hi-fi stereo; echo cancellation Dynamic EQ: wideband (voice), hi-fi stereo (C520 only); echo cancellation Dynamic EQ: wideband (voice), hi-fi stereo (C720 only), A2DP (up to 6 hrs listening time)
Hearing protection SoundGuard SoundGuard SoundGuard SoundGuard SoundGuard DIGITAL (PC)
Microphone noise reduction
Noise-canceling Noise-canceling Noise-canceling Noise-canceling Noise-canceling
Call control Call answer/end, mute, volume +/-, dial pad Call answer/end, mute, volume +/- Call answer/end, mute, volume +/- Call answer/end, mute, volume +/- Call answer/end, mute, volume
+/-Limited warranty 1 year 2 years 2 years 2 years 2 years
Model number P240 C310 (monaural, foam ear cushions)
C315 (monaural, leatherette/foldable ear cushions) NEW
C320 (stereo, foam ear cushions) C325 (stereo, leatherette/foldable ear cushions) NEW
C435 C510 (monaural)
C520 (stereo) C710 (monaural)C720 (stereo)
Accessories included Drawstring pouch, desktop stand Soft carrying case (C315/325) Hard carrying case Neoprene case Hard carrying case
MSRP (USD) $79.95 $44.95 (C310); $69.95 (C315)
$49.95 (C320); $74.95 (C325) $79.95 $89.95 (C510)$99.95 (C520) $129.95 (C710)$149.95 (C720)
1 Add desk phone connectivity when used with MDA200. 2 Wireless frequency: Bluetooth v3.0 + EDR.
3 For a list of Plantronics headsets that are compatible with MDA200, visit plantronics.com/configurator.
MDA200™
Belonging to our UC Enabler category, the MDA200 headset communication hub allows a corded or wireless USB headset3
to connect to and switch between calls from both PC and desk phone. MSRP: $129.95
Technology Legend
A2DP A Bluetooth® profile that allows high quality audio content to be streamed from one device to another. Listen to streaming media, music and navigation through your headset.
Adaptive Power Automatically downshifts to low power when the wireless headset is close to the base to save battery life and maximize density.
Dynamic EQ Optimizes voice quality on calls and automatically adjusts EQ settings when listening to music or for multi-media playback.
Hi-fi Stereo Full-range dual channel audio playback capable of frequencies from 20 to over 20,000Hz.
Smart Sensor Technology Built-in sensors deliver automatic functionality like answering a call by placing the headset on and automatically transferring calls between mobile phone and headset.
SoundGuard® Acoustic limiting for protection against sounds above 118 dBA.
SoundGuard DIGITAL™All the benefits of
SoundGuard, plus anti-startle protection which detects sudden increase in sound and eliminates the increase, and Time Weighted Average (TWA) measurement which prevents average daily sound exposure from exceeding 85 dBA.
Wideband Frequency range up to 6,800 Hz. Meets TIA-920 standard for genuine wideband response.
1 For high density wireless environments consider the CS500 XD Series, our 900MHz version (North America only). Visit plantronics.com for more information. 2 Add desk phone connectivity when used with MDA200 (see next page).
3 Features adaptive power, which optimizes for range and talk time to save battery life and maximize density. 4 Performance dependent on battery and may vary by device.
5 Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 745/445. Available as an accessory with Savi 740/440. 6 Includes HL10 Handset Lifter for remote desk phone call control.
Savi® 700 Series Savi 400 Series CS500™ Series1 Voyager Legend® CS Voyager Legend UC Calisto® 620 Connects to Desk phone + PC + mobile phone PC2 Desk phone Desk phone + mobile phone/tablet PC + mobile phone/tablet2 PC + mobile phone
Recommended for Office workers with mixed desk phone,
mobile and PC communications Users with PC communication in office or on-the-go Office workers using traditional desk phone, but needing hands-free wireless mobility
Professionals who use desk phone audio and mobile phone or tablet communications; featuring smart sensor technology, now with voice command menu
Mobile professionals who use PC audio, mobile phone or tablet communications; featuring smart sensor technology, now with voice command menu
Users on-the-go to transform any workspace into a conference room
Wearing style/usage Lightweight convertible: over-the-ear, over-the-head, behind-the-head options; Over-the-ear; Over-the-head (monaural or binaural)
Lightweight convertible: over-the-ear, over-the-head, behind-the-head options; Over-the-ear; Over-the-head (monaural or binaural)
Lightweight convertible: over-the-ear, over-the-head, behind-the-head options; Over-the-ear; Over-the-head (monaural or binaural)
Over-the-ear Over-the-ear Speakerphone
Roaming range Up to 350 feet3 Up to 300 feet3 Up to 350 feet3 Up to 33 feet Up to 33 feet Up to 33 feet
Wireless frequency DECT™ 6.0, Bluetooth® v2.1 DECT 6.0 DECT 6.0 Bluetooth v3.0 + EDR Bluetooth v3.0 + EDR Bluetooth v2.1 + EDR
Audio performance Narrowband or wideband PC wideband Narrowband or wideband Mobile (HFP 1.6) wideband, echo
cancellation, A2DP PC and mobile (HFP 1.6) wideband, echo cancellation, A2DP PC wideband, echo cancellation, A2DP
Hearing protection SoundGuard® DIGITAL™
SoundGuard® (W730) SoundGuard DIGITAL SoundGuard (W430) SoundGuard (CS540, CS530) SoundGuard DIGITAL (CS510, CS520) SoundGuard SoundGuard N/A
Microphone
noise reduction Noise-canceling Noise-canceling Noise-canceling 3 mics offer dynamic noise reduction, WindSmart® technology 3 mics offer dynamic noise reduction, WindSmart technology Noise reduction with bi-directional auto switching microphones
Call control Call answer/end/flash, mute, volume +/- Call answer/end, mute, volume +/- Call answer/end, mute, volume +/- Call answer/ignore/end, mute, volume
+/- Call answer/ignore/end, mute, volume +/- Call answer/end, mute, volume
+/-Talk time4 Unlimited (W745)5; Up to 7 hours
(W740)5; Up to 6 hours (W730) Up to 9 hours (W710, W720) Unlimited (W445)5; Up to 7 hours (W440)5; Up to 6 hours (W430) Up to 9 hours (W420, W410) Up to 7 hours (CS540); Up to 6 hours
(CS530); Up to 9 hours (CS510, CS520) Up to 7 hours Up to 7 hours Up to 7 hours
Limited warranty 1 year 1 year 1 year 1 year 1 year 2 years
Model number W745 (convertible + deluxe charging cradle kit)
W740 (convertible) W730 (over-the-ear)
W720 (binaural); W710 (monaural)
W445 (convertible + deluxe charging cradle kit) NEW
W440 (convertible) W430 (over-the-ear) W420 (binaural); W410 (monaural) CS540, CS540/HL106 (convertible) CS530, CS530/HL106 (over-the-ear) CS520, CS520/HL106 (over-the-head, binaural); CS510, CS510/HL106 (over-the-head, monaural) Voyager Legend CS Voyager Legend CS/HL106 B235 P620
Accessories included N/A Hard carrying case
(W410/420/440/445) N/A USB headset charging cable Hard charging/carrying case, desktop charging stand Soft carrying case
MSRP (USD) $399.95 (W740, W730, W710) $421.95 (W720) $449.95 (W745) $279.95 (W440, W430, W410) $299.95 (W420) $329.95 (W445) $319.95, $399.95 (CS540, CS540/HL10) $329.95, $409.95 (CS530, CS530/HL10) $349.95, $429.95 (CS520, CS520/HL10) $329.95, $409.95 (CS510, CS510/HL10) $299.95 (Voyager Legend CS) $379.95 (Voyager Legend CS/HL10) $199.95 $149.95
Enterprise
Portfolio
At Plantronics, we recognize that the landscape of enterprise communications is changing and weare committed to delivering innovative products with unsurpassed audio quality, functionality and comfort allowing you to communicate simply and clearly regardless of your work style.
For more product information, reviews and partner-specific
Blackwire® 435 Blackwire 500 Series Blackwire 700 Series DuoSet® EncorePro® Vista® M22™ Audio Processor Connects to PC via USB1 PC via USB1 PC via USB + mobile phone/tablet via
Bluetooth2 (up to 10 hrs talk time) Desk phone via audio processor or Quick Disconnect™ cable
Desk phone via audio processor or
Quick Disconnect cable Desk phone, headset
Recommended for Users requiring a portable
PC headset Users with extensive PC communication and multimedia; featuring smart sensor technology
Users with extensive PC audio and some mobile phone communications; featuring smart sensor technology
Users with extensive desk phone
communication Users with extensive desk phone communication Use with a Plantronics corded headset
Wearing style/usage Stereo/mono convertible Monaural, stereo Monaural, stereo Convertible: ear,
over-the-head, behind-the-head options Monaural, binaural N/A
Audio performance Dynamic EQ: wideband (voice), hi-fi stereo; echo cancellation
Dynamic EQ: wideband (voice), hi-fi
stereo (C520 only); echo cancellation Dynamic EQ: wideband (voice), hi-fi stereo (C720 only), A2DP (up to 6 hrs listening time)
Narrowband Wideband Wideband, Clearline™, advanced echo
management, automatic gain control
Hearing protection SoundGuard SoundGuard SoundGuard DIGITAL (PC) SoundGuard SoundGuard SoundGuard Plus
Microphone noise reduction
Noise-canceling Noise-canceling Noise-canceling Noise-canceling or voice tube Noise-canceling N/A
Call control Call answer/end, mute,
volume +/- Call answer/end, mute, volume +/- Call answer/end, mute, volume +/- N/A N/A Mute, volume
+/-Limited warranty 2 years 2 years 2 years 2 years 2 years 2 years
Model number C435 C510 (monaural)
C520 (stereo) C710 (monaural)C720 (stereo) H141 (voice tube)H141N (noise-canceling) HW301N (binaural) HW291N (monaural) M22
Accessories included Hard carrying case Neoprene case Hard carrying case N/A N/A N/A
MSRP (USD) $79.95 $89.95 (C510)
$99.95 (C520) $129.95 (C710)$149.95 (C720) $86.00 (H141)$102.00 (H141N) $137.00 (HW291N) $160.00 (HW301N) $120.00
1 Add desk phone connectivity when used with MDA200. 2 Wireless frequency: Bluetooth v3.0 + EDR.
3 For a list of Plantronics headsets that are compatible with MDA200, visit plantronics.com/configurator.
MDA200™
Belonging to our UC Enabler category, the MDA200 headset communication hub allows a corded or wireless USB headset3 to connect
to and switch between calls from both PC and desk phone.
MSRP: $129.95
Technology Legend
A2DP A Bluetooth® profile that allows high quality audio content to be streamed from one device to another. Listen to streaming media, music and navigation through your headset.
Clearline™ Audio Provides advanced echo management,
automatic gain control and acoustic limiting. It is compatible with both traditional phones and headsets as well as with wideband VoIP phones and headsets.
Dynamic EQ Optimizes voice quality on calls and automatically adjusts EQ settings when listening to music or for multi-media playback.
Smart Sensor Technology Built-in sensors deliver automatic functionality like answering a call by placing the headset on and automatically transferring calls between mobile phone and headset.
SoundGuard® Acoustic limiting for protection against sounds above 118 dBA.
SoundGuard DIGITAL™All the benefits of SoundGuard,
plus anti-startle protection which detects sudden increase in sound and eliminates the increase, and Time Weighted Average (TWA) measurement which prevents average daily sound exposure from exceeding 85 dBA.
Wideband Frequency range up to 6,800 Hz. Meets TIA-920 standard for genuine wideband response.
Savi® 700 Series CS500™ Series1
Connects to Desk phone + PC + mobile phone Desk phone
Recommended for Agents and Supervisors using multiple audio sources, needing mobility, simplified training and call intervention by multiple headset subscription, and easy hot-desking through interchangeable docking modules
Agents and Supervisors using deskphones needing wireless mobility, with simplified training and call intervention by multiple headset subscription (eXtreme Density) variants to standard ones in high density environments
Wearing style/usage Lightweight convertible: Over-the-ear, Over-the-head, Behind-the-head options;
Over-the-ear; Over-the-head (monaural or binaural) Lightweight convertible: Over-the-ear, Over-the-head, Behind-the-head options
2;
Over-the-ear; Over-the-head (monaural or binaural)
Roaming range Up to 350 feet3 Up to 350 feet3
Wireless frequency DECT™ 6.0, Bluetooth® v2.1 DECT™ 6.0 as standard, 900 MHz on XD models ( for eXtreme Density)
Audio performance Narrowband or wideband (configurable) Narrowband or wideband (configurable)
Hearing protection SoundGuard® DIGITAL™; SoundGuard (W730) SoundGuard DIGITAL (CS510, CS520, and XD variants); SoundGuard (CS530, CS540,
CS545, and XD variants)
Microphone noise reduction
Noise-canceling Noise-canceling
Call control Call answer/end/flash, mute, volume +/- Call answer/end, mute, volume
+/-Talk time4 Up to 9 hours (W710, W720); Up to 6 hours (W730); Up to 7 hours (W740)5;
Unlimited (W745)5
Up to 9 hours (CS510, CS520, and XD variants); Up to 6 hours (CS530); Up to 7 hours (CS540 and CS540-XD8); Unlimited (CS545-XD)8
Limited warranty 1 year 1 year
Model number W710 (monaural); W710-M (monaural)6
W720 (binaural); W720-M (binaural)6
W730 (over-the-ear); W730-M (over-the-ear)6
W740 (convertible); W740-M (convertible)6
W745 (convertible + deluxe charging cradle kit)5; W745-M (convertible + deluxe
charging cradle kit)5/6
CS510, CS510-XD, CS510/HL107 (monaural, over-the-head)
CS520, CS520-XD, CS520/HL107 (binaural, over-the-head)
CS530, CS530/HL107 (over-the-ear)
CS540, CS540-XD, CS540/HL107 (convertible)
CS545-XD (convertible + extra battery and charger)8
MSRP (USD) $399.95 (W710, W710-M, W730, W730-M, W740, W740-M) $421.95 (W720, W720-M) $449.95 (W745, W745-M) $329.95, $409.95 (CS510 and CS510-XD, CS510/HL10) $349.95, $429.95 (CS520 and CS520-XD, CS520/HL10) $329.95, $409.95 (CS530, CS530/HL10) $319.95, $399.95 (CS540 and CS540-XD, CS540/HL10) $389.95 (CS545-XD)
1 For high density wireless environments consider the CS500 XD Series, our 900 MHz version (North America only). Visit plantronics.com for more information.
2 CS540 (behind-the-head), sold separately. 3 Features adaptive power, see technology legend. 4 Performance dependent on battery and may vary by device.
5 Unlimited talk time with deluxe charging cradle kit, comes standard with Savi 745. Available as an accessory with Savi 740.
6 Optimized for Microsoft® Lync™ Microsoft OCS 2007.
7 Includes HL10 Handset Lifter for remote desk phone call control.
8 Unlimited talk time with extra battery and charger, comes standard with CS545-XD. Available as an accessory with CS540-XD.
Accessories for Remote Desk Phone Call Control
Electronic Hook Switch (EHS) Cables Ideal for phones with electronic hookswitch (EHS) capabilities. MSRP $79.95
Multiple model numbers. Please contact us to find the right one for you.
HL10™ Lifter
Ideal for phones without electronic hookswitch (EHS) capabilities. MSRP $79.95
Wireless Solutions
For more than 40 years, contact centers worldwide have turned to our trusted solutions for clear, precise sound, all-day wearing comfort and mission critical reliability. Learn more about our award-winning business solutions.
For more product information, reviews and partner-specific
recommendations visit plantronics.com
SupraPlus® EncorePro® Duoset® Tristar®
Connects to Desk phone via audio processor or Quick Disconnect™ cable
Desk phone via audio processor or Quick
Disconnect cable Desk phone via audio processor or Quick Disconnect cable Desk phone via audio processor or Quick Disconnect cable
Recommended for Agents and Supervisors requiring premium
comfort and audio quality Agents and Supervisors requiring ultimate comfort, audio quality and style Regular contact center environments Noisy contact center environments
Wearing style/usage Monaural2, binaural Monaural2, binaural Over-the-ear, over-the-head or
behind-the-head with optional neckband Over-the-ear
Audio performance Wideband Wideband Standard band Standard band
Hearing protection SoundGuard® SoundGuard SoundGuard SoundGuard
Microphone noise reduction
Noise canceling (HW251N/HW261N) Noise canceling Noise canceling (H141N) Noise canceling (H81N)
Call control N/A N/A N/A N/A
Limited warranty 2 years 2 years 2 years 2 years
Model number HW251N (monaural)2
HW261N (binaural) HW251 (monaural, voice tube)2
HW261 (binaural, voice tube)2
HW291N (monaural)2
HW301N (binaural) H141N (Monaural)H141 (Monaural, voice tube) 2 H81NH81 (voice tube)
MSRP (USD) $102.00 (HW251N); $122.00 (HW261N);
$82.00 (HW251); $108.00 (HW261) $137.00 (HW291N) $160.00 (HW301N) $104.00 (H141N)$86.00 (H141) $140.00 (H81N)$124.00 (H81)
1 If Audio Processor function is not desired and phone is headset ready, your phone requires a Direct Connect Cable. There are multiple model numbers, please contact us to find the right one for you.
2 Image not shown.
Audio Processors1
Technology Legend
Adaptive Power Automatically downshifts to low power when the wireless headset is close to the base to save battery life and maximize density.
AudioIQ dynamic EQ Automatically adjusts graphic EQ and voice levels so that every word can be clearly heard on both sides of the call.
Clearline Audio Provides advanced echo management, automatic gain control and acoustic limiting. Is compatible with both traditional phones and headsets as well as with wideband VoIP phones and headsets
Narrowband Frequency range of 300 Hz to 3.4 KHz found within PSTN and mobile voice networks.
Quick Disconnect Lets agents
conveniently unplug their headset so they can walk away from their phone without removing their headset.
SoundGuard DIGITAL All the benefits of SoundGuard, plus anti-startle protection which detects sudden increase in sound and eliminates the increase, and Time Weighted Average (TWA) measurement which prevents average daily sound exposure from exceeding 85 dBA.
SoundGuard Acoustic limiting for protection against sounds above 118 dBA.
Wideband Frequency range to 6,800 Hz. Meets TIA-920 standard for genuine wideband response found within IP telephone voice sound.
Vista® M22 VistaPlus® AP15™ DA Series
Connects to Desk phone, headset Desk phone, headset PC USB port, headset
Recommended for Regular contact center environments Noisy contact center environments Agents and Supervisors using PC for VoIP telephony
Wearing style/usage N/A N/A N/A
Audio performance Wideband, Clearline™, advanced echo management,
automatic gain control
Narrowband, AudioIQ dynamic EQ, advanced echo management, automatic gain control
Wideband
Hearing protection SoundGuard Plus SoundGuard Plus N/A
Microphone
noise reduction N/A N/A N/A
Call control Volume +/-, mute Call answer/end, volume +/-, mute Call answer/end, volume +/-, mute
Limited warranty 2 years 2 years 2 years
Model number M22 AP15 DA45; DA601,2
MSRP (USD) $120.00 $150.00 $99.00 (DA45); $150.00 (DA60)
Corded Solutions
The essential tools for smarter business. Plantronics is a global leader in audio communications for both businesses and consumers. To learn more about Plantronics products for small and
medium businesses, visit plantronics.com/smb
Blackwire® 300 Series Voyager Legend® UC Voyager Legend CS Calisto® 620
Connects to PC via USB1 PC + mobile phone/tablet1 Desk phone + mobile phone/tablet PC + mobile phone
Recommended for Users transitioning to PC telephony Mobile professionals who use PC audio, mobile phone, or tablet communications; featuring Smart Sensor technology, now with voice command menu2
Professionals who use desk phone audio and mobile phone or tablet communications; featuring Smart Sensor technology, now with voice command menu2
Users on-the-go to transform any workspace into a conference room
Wearing style/usage Monaural, stereo Over-the-ear Over-the-ear Speakerphone
Roaming range N/A Up to 33 feet Up to 33 feet Up to 33 feet
Wireless frequency N/A Bluetooth® v3.0 + EDR Bluetooth v3.0 + EDR Bluetooth v2.1 + EDR
Audio performance Dynamic EQ: wideband (voice), hi-fi
stereo (C320/325 only); echo cancellation PC and mobile (HFP 1.6) wideband, echo cancellation, A2DP Mobile (HFP 1.6) wideband, echo cancellation, A2DP PC Wideband, echo cancellation, A2DP
Hearing protection SoundGuard® SoundGuard SoundGuard N/A
Microphone
noise reduction Noise-canceling 3 mics offer dynamic noise reduction, WindSmart® technology 3 mics offer dynamic noise reduction, WindSmart technology Noise reduction with bi-directional auto switching microphones
Call control Call answer/end, mute, volume +/- Call answer/ignore/end, mute, volume +/- Call answer/ignore/end, mute, volume +/- Call answer/end, mute, volume
+/-Talk Time3 N/A Up to 7 hours Up to 7 hours Up to 7 hours
Limited warranty 2 years 1 year 1 year 2 years
Model number C310/C310-M (monaural, foam ear cushions) C315/C315-M (monaural, leatherette/foldable ear cushions)
C320/C320-M (stereo, foam ear cushions) C325/C325-M (stereo, leatherette/foldable ear cushions)
B235
B235-M Voyager Legend CS Voyager Legend CS/HL105 P620P620-M
MSRP (USD) $44.95 (C310) $69.95 (C315) $49.95 (C320) $74.95 (C325) $199.95 $299.95 (Voyager Legend CS) $379.95 (Voyager Legend CS/HL10) $149.95
1 Add desk phone connectivity when used with MDA200. 2 Answer/Ignore voice commands are currently for mobile phone only. 3 Performance dependent on battery and may vary by device. 4 Unlimited talk time with deluxe charging cradle kit, comes standard
with Savi W745. Available as an accessory with Savi W740. 5 Includes HL10 Handset Lifter for remote desk phone call control. 6 For a list of Plantronics headsets that are compatible with MDA200,
visit plantronics.com/configurator
MDA200™ For Desk Phone Connectivity
The MDA200 headset communication hub allows a corded or wireless USB headset6 to connect to and switch between calls
from both PC and desk phone. MSRP: $129.95
Small & Medium Business
Portfolio
Technology Legend
A2DP A Bluetooth® profile that allows high quality audio content to be streamed from one device to another. Listen to streaming media, music and navigation through your headset.
AudioIQ2 Keeps calls clear in any environment. Automatically adjusts calls to a comfortable listening level.
Smart Sensor™ Technology Built-in sensors
deliver automatic functionality like answering a call by placing the headset on and automatically transferring calls between mobile phone and headset.
SoundGuard® Acoustic limiting for protection against sounds above 118 dBA.
SoundGuard DIGITAL™ All the benefits of
SoundGuard, plus anti-startle protection which detects sudden increase in sound and eliminates the increase.
Wideband Frequency range up to 6,800 Hz. Meets TIA-920 standard for genuine wideband response.
WindSmart® Technology Aggressively blocks intrusive fast motion and wind noise.
Supporting your sale — we will stand by you before, during and even after your sale with a wealth of free services.
Connect Partner Portal
Login at: plantronics.com/partners to gain access to
exclusive tools, programs, product launch information, partner resources and sales information:
• Connect University (training and certifications)
• Connect Rewards (sales incentive program)
• Connect Deal Registration
• Customer-Trial Program (free samples)
• Booth-Loaner Program (event support)
• Channel Employee Purchase Program
—and more. Additional Resources UC Information Portal: plantronics.com/uc UC Toolkit: plantronics.com/uctoolkit
Contact Center Information:
plantronics.com/contactcenter
Government Resources:
plantronics.com/gov
Compatibility Guide:
plantronics.com/findproduct
Literature and Collateral Library:
plantronics.com/marketingtools
Plantronics White Papers and Case Studies:
plantronics.com/whitepapers
Product Documentation — Search online tech support resources:
plantronics.com/documentation
Product Support:
plantronics.com/support
We are committed to your success. If you need more information than what’s in this sales guide, or want additional sales support, please contact us at:
• Connect Partner Hotline: 800.682.0384
• Connect Partner Portal: plantronics.com/partners
• If you, your sales team, or counterparts need a login to the
Connect Partner Portal: plantronics.com/requestaccess
• For login assistance email: [email protected]
• For sales assistance email: [email protected]
Service and Warranties
To make products even more valuable, we provide advance warranty replacement shipping within 48 hours through Quick Web. Simply submit your request in real time at
plantronics.com/warranty.
Plantronics provides the industry’s best warranties and services so you can support your customers without compromise.
In our UC lab we use real-world scenario tests to pair our UC audio devices in more than a million poten-tial combinations of applications, clients, operating systems, and media players—for FREE.
We’ll test products in your
customers’ environments before they buy, during installation, or long after they’ve purchased our audio devices. And when they’re ready for an upgrade, we’ll troubleshoot, ask questions and get them ready for the best solution.
Customer Support
To make your job easier, refer customers to us directly for worldwide headset service in 148 languages.
24-hour support is available from Sunday 3:00 pm to Friday 5:00 pm (Pacific time), closed Saturday and all major U.S. holidays.
Customer Support:
800.544.4660
Connect Partner Hotline:
800.682.0384 Quick Links Compatibility Guide: plantronics.com/findproduct Technical Support: plantronics.com/support
345 Encinal Street Santa Cruz, CA 95060 T 800.544.4550 831.426.5858 F 800.279.0612 plantronics.com
Connect Partner Hotline
800.682.0384
Pre-Sales Support
800.544.4660 (press 4)
Order Management
(for distributors only) 800.544.4660 (press 3)
Customer Care/Technical Sup-port 800.544.4660 (press 2)
