Classroom Training Schedule

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Classroom Training Schedule

Course Date and Location

Course Name and Description

4.4 System Administration

Date Location

With this course you’ll receive a comprehensive overview of the Vocera communications system, with details on how to administer, maintain, and optimize the Vocera system for maximum results by learning how to:



Understand the key features of the Vocera system architecture for maximum workflow benefits



Maximize the capability of the Vocera Administration console with defaults and preferences



Create user profiles, groups, departments, and address book entries



Configure Active Directory integration



Define and build groups, call flows, and permissions



Unleash the power of the Vocera report server software



Overview of Vocera Staff Assignment, which is used to assign staff members to healthcare units or role-based groups



Learn how to view license information and register the Report Server, how to set system preferences, how to schedule automatic backups and remove expired messages and temporary users



Learn the VRS features, how to access the report console, run and view reports, the use of speech recognition reports, and perform VRS maintenance

April 22-24

San Jose, CA

May 20-22

Indianapolis, IN

June 3-5

Orlando, FL

Class Time: 8:30am-5:00pm

Audience:

Vocera Systems Administrator

_{4.4 Technical Training}

Date Location

This course provides detailed information on the functionality of the Vocera System– Vocera Server, Vocera Client Gateway (VCG), and the Vocera SIP Telephony Gateway (VSTG) – and their operating requirements, including server hardware, operating system, IP PBX, and wireless and wired IP infrastructure. Learn to configure Active Directory integration with the Vocera Admin console allowing for easier management of user credentials. Gain knowledge of wireless and wired network infrastructure planning and configuration, and SIP telephony integration with best practices and

troubleshooting:



Learn how to install and troubleshoot Vocera Server software, install service packs, and to update a license key during a server upgrade



Learn to implement badge profiles, perform initial Badge configuration, use the configuration menus, run a hardware test, and troubleshoot common

configuration errors



Configure Active Directory integration



Configure Vocera Telephony, including Vocera extensions, direct inward dialing, and dynamic extensions



Provision high availability telephony, providing redundancy and increased capacity for your Vocera



Learn the architecture, data synchronization, administrative actions that cause restarts and failovers, the Client Redirect Utility, and about network problems and disaster recovery



Learn wireless LAN configuration including; configuring access points, performing a site survey, avoiding access point flooding, planning transition areas to avoid roaming, preamble length, radio frequency interference, and analysis tools

July 29-31

San Jose, CA

Class Time: 8:30am-5:00pm

Audience:

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Details

All class sizes are limited to 12 students and will include discussion and hands-on lab work

Part Number:

800-01175, Vocera University, System Administration, 3 Days

800-01176, Vocera University, Technical Training, 3 Days

Cost:

 $1,980 per person for the three-day System Administration class

 $1,980 per person for the three-day Technical class

Locations:

Vocera Communications

525 Race Street San Jose, CA 95126

*For locations outside of Vocera HQ, details will accompany class confirmation.

Registration:

Online registration and more information available at www.vocerauniversity.com. Select “Course and Schedules” to see our offerings.

Card authorization forms are available. Corporate purchase orders are also acceptable. Attention: Vocera Customer Training

Email: vocera_university@vocera.com Phone: 408-882-5657

Fax: 408-882-5101

Cancellation Policy:

We understand that plans change and there may be a need to cancel or reschedule your class. Please send notice to vocera_university@vocera.com. We encourage notice at least 10 business days in advance to avoid any cancellation fees. You may substitute another student to attend the same class at no charge.

Notice

Given* 10+ days 6-9 Days

3-5

Days 0-2 Days

* Number of Business Days prior to class start date. Cancellation

Fee 0% 25% 50% 100%

Vocera reserves the right to cancel a course up to 2 weeks prior to the class start date. In the event of cancellation, registration fees can be applied to a future class or refunded.

Vocera University Achievement Track

The Fastest Path to gaining the knowledge and tools you need to support your Vocera System.

Vocera recommends the curriculum below for new and experienced System Administrators, IT professionals, and clinical leaders. All courses offer hands-on labs, real-life scenarios, and small group interaction, specifically designed to build upon your existing skill set to leverage our proven best practices.

System Administrator IT Engineer Clinical Educator

System Administration (Three-day; Classroom) Introduction to Vocera (Half-day; Online) Introduction to Vocera (Half-day; Online) Technical Training (Three-day; Classroom) Technical Training (Three-day; Classroom) Database Design and Best Practices

(Half-day; Online) Staff Assignment (Half-day; Online) Device Management (Half-day; Online) Benefits:

 Trained staff maximizes the return on your Vocera investment  Students gain the confidence to run your Vocera system  Classroom courses are delivered globally each year  Distance Learning courses saves time and travel expenses

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Private Event Training

Classroom Training

Vocera University is pleased to offer exclusive Private Event Training to our customers. Private Event Training is a

focused, onsite, accelerated training opportunity. You can choose from our existing Vocera University courses, or select

from a menu of Vocera topics that can be combined to create a tailored training experience specific to your needs, and

leveraging your existing database.

Class Class Length

Price *Plus actual and reasonable travel expenses Per Person, after 8 students Recommended For: Systems

Administrator Clinical Educator IT Engineer Standard Courses:

System

Administration 3 Days $10,800 $1980 Required Optional Recommended Technical

Training 3 Days $10,800 $1980 Optional N/A Required Custom Courses:

 $3,600 per day, per instructor, plus actual and reasonable travel expenses.  May combine content from multiple courses

 A minimum of 2 days of instruction is required

Details:

 Part Number: 800-01716, Vocera University, Private Event Training

 To inquire please send an email to vocera_university@vocera.com, or contact your Vocera Account Manager

Benefits:

 Staff can learn, discuss and collaborate together  Courses can be customized by adding/removing content  Courses may be combined for an accelerated learning

opportunity

 Training at your location saves time and expenses  Vocera provides all lab equipment, course materials, and

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Distance Learning Course Schedule

Course Date

Course Name and Description

Vocera Speech Recognition Best Practices

April 17

Speech Recognition is a core component of the Vocera system, which enables intuitive call-by-name and call-by-role functionality. When speech recognition accuracy is hampered, it renders the use of Vocera less effective and can generate dissatisfaction and frustration among the user community. This half-day course covers the tools, tips and best practices of troubleshooting and improving speech recognition accuracy to increase user satisfaction.



Learn common sources of speech recognition issues



Run speech reports in the report server



Learn about recording utterances



Review of B3000 speech zone and group mode



Learn how and when to use Alternate Spoken names

May 27

Vocera Fundamentals for Backup and Tiered Administrators

April 4

Vocera recommends every full-time Vocera System Administrator have a Backup and/or Tiered Administrator who can fill in, as needed to manage daily database tasks. The Vocera Admin Console is designed to delegate limited visibility to personnel who support the full-time Administrator. This course covers the skills and tools necessary for a Backup and/or Tiered Administrator to support the Vocera System Administrator in managing their Vocera system.



Learn to create user profiles and add and delete existing users profiles



Distinguish between departments, sub-departments and ordinary groups



Learn when to use an alternate spoken name and how to add them to the database



Understand the different ways to manage group membership and to populate instance conferences



Learn to identify common speech recognition issues from a System Administrator, Primary or Designated Support Contact, or other Management representative.

May 30

Vocera Telephony

April 18

Telephony provides the capability to quickly reach non badge users with the use of existing communications infrastructure. Students will learn to maximize their Vocera solution by integrating Vocera with their PBX systems to allow for outbound and inbound calling to the Vocera badge, direct paging callbacks, high availability telephony, and telephony sharing across Sites. Participants learn how to:



Configure telephony settings such as access codes and toll information



Setup dynamic extensions for users that do not have desk extensions



Apply DIDs and dynamic DIDs that route telephone calls directly to a user’s badge or to a group



Configure Vocera for paging callbacks directly to the Vocera badge



Provision a telephony array for high availability features such as redundancy, scalability and load balancing



Understand telephony sharing across multiple sites

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Course Date

Course Name and Description

Vocera Report Server and Scheduler

April 1

The Vocera Report Server is a powerful tool that analyzes system performance, call patterns and usage levels. This class provides hands-on labs and lectures where participants learn how to:



Configure and maintain the report server



Run manual reports



Use reports to improve end user adoption and proactively optimize the Vocera system



Design reporting packages that meet the needs of the user community



Use the report scheduler to automatically package reports

May 15

Introduction to Vocera

April 16

Intro to Vocera is a foundational course that teaches the fundamentals and basics of the entire Vocera Platform. Students gain a detailed understanding of Vocera system architecture, primary voice commands, accessing Vocera resources and best practices for device management. Vocera recommends taking this course prior to attending any other Vocera University Distance Learning courses. Highlights include:



Secure Messaging



Care Experience



Vocera Communications Badge



Vocera Connect



Vocera Administration Console



Technical Support Portal

Vocera Database Design and Best Practices

April 15

At the core of a healthy Vocera system is a healthy database. Using your existing database, this

half day course will cover the concepts of Vocera Database Design and Best Practices for System Administrators. Using Vocera’s proven design methodology students will participate in lectures and labs to understand and potentially identify corrective Database Design measures. Participants learn how to:



Datachecker



Permission Browser



Alternate Spoken Names



Group forwards



Server sizing matrix



Float pool design



Other topics as requested and time permits

May 29

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Course Date

Course Name and Description

Vocera Device Management

March 31

The Vocera Device Management application provides powerful tools to log, manage, and track

mobile devices, reducing loss and enabling accountability. Through hands-on lab exercises and instruction, participants learn how to:



Configure Device Management to meet the unique needs of the organization



Delegate Device Management to tiered and group device managers



Manually add, edit, and delete devices



Automatically import, export, and update devices



Scan Badges and use CSV files to capture device information



Use the device status monitor to take inventory

May 16

Vocera Groups, Call Flows, and Permissions

April 3

This half-day course will cover the features and benefits of Vocera groups, call flows, and permissions. Lectures and labs will cover:



Adding, editing, and deleting Vocera groups



Best practices for nesting and escalations



Scheduling and forwarding settings



Assigning permissions to Vocera groups



Vocera medical center lab

Vocera Staff Assignment

April 14

Vocera Staff Assignment enables nursing leaders and unit coordinators to quickly assign staff to role-based groups, such as room groups and charge nurse. In this hands-on course,

participants learn the basic features of Vocera Staff Assignment (without integration), including Vocera voice workflows, role-based groups and staff assignment. Participants learn how to:



Configure the Staff Assignment application



Import and update groups



Optimize workflow and group structure



Use the application to make staff assignments



Use Click-to-Connect features, available in Vocera Staff Assignment Premier, to call, broadcast, or send text messages



Manage Vocera Staff Assignment sessions



Design a training plan for your organization and train staff members (using the train-the-trainer model)

May 28

Registration and Purchasing details on next page

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Details

Part Number:

800-01201, Vocera University, Distance Learning, Vocera Staff Assignment 800-01200, Vocera University, Distance Learning, All Other Classes

Cost:

$495, Half-Day Class

Additional Information:

Vocera strongly recommends two students attend the course together to perform lab exercises, and provide a more interactive learning environment. Recommendations include:

• Two students in the same physical

location

• High-speed Internet connection • Conference-quality speaker phone • Point-of-contact to insure remote

connectivity

• LCD projector

• Have basic knowledge of Vocera • Two computers; one to project the

webinar, and one to view GoToMyPC

Registration:

Registration information is available at www.vocerauniversity.com.

Questions? Email: vocera_university@vocera.com

Vocera All Access Distance Learning

Get unlimited access to all Distance Learning Courses offered for a year!

This program lets customers gain access to a wide selection of live online training courses during a one-year period. This cost-effective training is the best way to ensure staff members achieve continued education on the Vocera system. Vocera continues to create new courses throughout the year, to meet our customer’s needs and provide new information to keep your system up to date.

Details:

 Part Number: 800-01212, Vocera University, All Access Distance Learning  Cost: $2,500, annual package

 To inquire please send an email to vocera_university@vocera.com, or contact your Vocera Account Manager

Customized Distance Learning

Create a class that fits your needs!

Vocera knows that every organization is unique and therefore our standard courses may not meet all of your needs. Vocera University has just the solution: Customized Distance Learning.

Our training staff will meet with you to discuss your training objectives. Based on your evaluation and identified needs, Vocera University’s training staff will create a focused training course to meet your needs. Our hand-selected staff will deliver the Customized Distance Learning course at a date and time that is on target with your goals.

About Customized Training:

 May combine content from current course topics

 Class is limited to one customer; maximum of 4 students per class

 Available training dates are based on instructor availability  Please allow a minimum of 2 months’ time between steps 1 and 4 Details:

 Part Number: 800-01205, Vocera University, Half-Day Instructor-Led Distance Learning

 Cost: $895 per course