SmartCloud Notes
Administering SmartCloud Notes:
Service-only Environment
March 2015
SmartCloud Notes
Administering SmartCloud Notes:
Service-only Environment
March 2015
Note
Contents
Chapter 1. Overview of SmartCloud
Notes . . . 1
What's new in SmartCloud Notes . . . 1
What's new for SmartCloud Notes administrators 2 Administrators can restore deleted user accounts . . . 2
What's new for SmartCloud Notes users . . . . 2
Invitee status viewable by meeting chair on Notes Traveler devices . . . 2
More Windows devices are supported for Traveler . . . 2
Notes Traveler 9.0.1.1 features are available . . 2
Notes Traveler 9.0.1.2 features are available . . 3
Setup improvements for the Notes Traveler Android client . . . 4
Enhancements to supported email encoding standards for inbound internet mail . . . . 4
Accessibility . . . 4
Using SmartCloud Notes in a service-only environment . . . 5
SmartCloud Notes clients . . . 6
Web client . . . 6
Traveler devices . . . 7
Notes client. . . 7
IMAP client. . . 8
BlackBerry devices with a Hosted BlackBerry Services subscription. . . 8
Feature differences between Notes and Domino and the SmartCloud Notes service . . . 9
Frequently asked questions about administering the service . . . 9
Information resources . . . 10
Chapter 2. Planning to deploy the
service. . . 13
Planning security and the network . . . 13
Network capacity for the web client . . . 14
Network capacity for the Notes client . . . . 14
Planning mail routing and mail settings . . . 15
Chapter 3. Preparing for the service . . 17
Preparing the firewall . . . 17
Configuring the firewall for inbound connections 17 Configuring the firewall for outbound connections . . . 17
Preparing to use company SMTP servers for Internet mail routing . . . 19
Preparing to use a company SMTP server to route inbound Internet mail . . . 19
Preparing to use a company SMTP server to route outbound Internet mail . . . 20
Example: Routing mail from a service user to an external user using a company SMTP host . 21 Example: Routing mail from a service user to an external user using a service SMTP host . . 22
Chapter 4. Configuring the service . . . 25
Logging on as the first company administrator . . 25
Configuring your account settings . . . 26
Configuring Internet domains . . . 27
Verifying ownership of a domain . . . 27
Configuring the MX record for a domain . . . 28
Configuring additional Internet domains for the service to use . . . 29
Customizing settings . . . 29
Enabling the accessible experience for the web client . . . 29
Configuring logins . . . 30
Resetting service login passwords . . . 30
Setting service login password expiration . . 31
Managing Notes IDs . . . 31
Setting up federated identity management . . 36
Restricting the IP address range . . . 42
Enabling application passwords . . . 43
Authentication methods by client . . . 45
Password rules by authentication method . . 45
Configuring the name finder . . . 47
Standard and Advanced Name Finder options 49 Basic name finder illustration . . . 51
Basic Quick Search Only name finder illustration. . . 52
Standard name finder illustration . . . 54
Configuring mail settings . . . 55
Changing the size limit for incoming messages 55 Prevent automatic forwarding of messages . . 55
Specifying how Notes links display in the web client . . . 56
Configuring how long mail remains in the Trash folder . . . 56
Deleting older email and meetings. . . 57
Enabling the ActiveX control for Internet Explorer users . . . 59
Specifying an SMTP server to route mail to the Internet . . . 60
Preparing to use custom mail file templates . . 61
Handling execution security alerts caused by custom templates . . . 63
Configuring mail file templates . . . 63
Using extension forms files to customize the look of the web client. . . 64
Extension forms file requirements . . . 66
Preparing customized mail file ACLs . . . 68
Configuring email filters and reporting . . . . 69
Configuring email filters for inbound Internet mail . . . 70
Enabling Junk Mail Reports . . . 73
Customizing the text in Junk Mail Reports . . 74
Customizing the Remove Sender from Junk List action for Notes users . . . 76
Enabling the Report as Spam feature . . . . 79
Reporting spam without the Report as Spam feature . . . 82
Enabling busytime details in calendars . . . . 82
Configuring instant messaging . . . 83
Configuring the web client to connect to an on-premises Sametime community. . . 85
Manually configuring Notes clients to connect to the service instant messaging community . 87 Instant messaging features . . . 89
Setting password expiration for Notes IDs . . . 90
Enabling password synchronization . . . 92
Logging activity in journal files. . . 93
Downloading journal files . . . 94
Format of the Notes mail journal file . . . . 95
Format of the Notes client session journal file 97 Configuring IMAP access . . . 98
IMAP client limitations . . . 99
Chapter 5. Onboarding users
. . . . 101
Deciding whether to use the Notes client . . . . 101
Preparing for onboarding . . . 102
Preparing for the web client . . . 104
Preparing for Notes Traveler devices . . . . 106
Notes Traveler device settings . . . 107
Preparing for Notes clients . . . 108
How the Client Configuration tool configures the Notes client . . . 111
Downloading Notes client software and other entitled software . . . 112
Connecting to cloud Activities through the Notes client sidebar . . . 113
Preparing for IMAP clients . . . 114
Preparing to use BlackBerry devices . . . 114
Settings enforced for BlackBerry smartphones 116 Preparing communications and training . . . 117
Mail file quota . . . 118
Mail file delegation . . . 118
Adding a SmartCloud Notes subscription to a user account . . . 119
Forming a distinguished name . . . 121
Checking user provisioning status . . . 122
Helping users get started . . . 124
Providing account information to users. . . . 125
Getting started with the web client . . . 126
Getting started with the Notes Traveler devices 127 Adding a Notes Traveler subscription to a user account. . . 128
Removing user accounts from on-premises Notes Traveler servers . . . 129
Getting started with the Notes client . . . . 130
Getting started with IMAP clients . . . 131
Getting started with BlackBerry devices . . . 132
Accepting the Research In Motion terms of use . . . 132
Adding a BlackBerry subscription to a user account . . . 132
Removing user accounts from an on-premises BlackBerry Enterprise Server . . . 133
Activating a user's BlackBerry smartphone 133 Ensuring that mail encryption is available for BlackBerry smartphone users . . . 135
Providing documentation to your BlackBerry smartphone users . . . 136
Chapter 6. Administering user
accounts . . . 137
Viewing assigned mail file templates . . . 137
Language versions of the standard mail file template . . . 138
Changing user mail file templates . . . 139
Assigning extension forms files to users . . . . 140
Setting a default extension forms file . . . . 140
Explicitly assigning an extension forms file to many current users . . . 141
Explicitly assigning an extension forms file to individual current users . . . 142
Resetting service login passwords . . . 143
Resetting passwords for Notes IDs . . . 144
Changing a user name . . . 145
Removing a SmartCloud Notes subscription from a user account. . . 147
Suspending a user account . . . 149
Deleting a user account . . . 149
Restoring a deleted user account . . . 151
Permanently deleting a user account . . . 151
Removing the SmartCloud Notes data for a deleted user account or subscription . . . 153
Managing groups . . . 154
Viewing subscriptions . . . 155
Viewing assigned subscriptions . . . 155
Managing IBM Notes Traveler devices . . . 156
Managing BlackBerry smartphones . . . 158
Reactivating a user's BlackBerry smartphone 158 Wiping a user's BlackBerry smartphone if it is lost or stolen . . . 160
Setting a device password on a user's BlackBerry smartphone . . . 161
Removing a BlackBerry subscription from a user account . . . 162
Frequently asked questions about BlackBerry smartphone administration . . . 162
Chapter 7. Troubleshooting the
service . . . 165
Finding troubleshooting tips in the Support Portal 165 Contacting Support . . . 165
Chapter 8. Notices . . . 167
Trademarks . . . 168
Privacy policy considerations . . . 169
Chapter 1. Overview of SmartCloud Notes
IBM SmartCloud® Notes®is a multi-tenant cloud mail service. When you use the service, administrators at IBM®set up and maintain IBM Domino®mail servers for you in the cloud on external IBM servers. The service offers you the benefits of Domino mail server security features and architecture without the mail server maintenance overhead.
Using the following clients, users connect to the SmartCloud Notes service over the Internet to access their mail:
v Web client through a browser interface available at http://www.ibmcloud.com/ social;
v Notes;
v Mobile devices.
Any combination of these clients can be used.
At least one person at a company is designated as a company administrator. A company administrator has a user account with the Administrator role and is responsible for configuring the service and administering user accounts.
The SmartCloud Notes service provides various options that are designed to help you deploy the service in a way that best satisfies your business needs.
v You can deploy the service with the assistance of an IBM Software Services for Collaboration representative or a certified IBM Business Partner. Whether you choose this option depends on factors such as the type of SmartCloud Notes environment you deploy and your in-house IT expertise and priorities. v You can choose from a list of standard mail file templates that are available
within the service by default, or develop a custom template for your company. You can develop a custom template in-house or contract with an IBM or a third-party representative to develop the template. Approval of a custom template requires a short service engagement with IBM Software Services for Collaboration.
v A Notes Traveler subscription is available automatically. This subscription enables users to access the service through supported mobile handheld devices. Note that the ultra-light mode of the web client supports the use of some mobile devices for no additional purchase.
v If you purchase a SmartCloud Notes for Hosted BlackBerry®Services
subscription, users can access the service through BlackBerry®smartphones. To use BlackBerry®10 devices, use Notes Traveler instead.
v If you purchase the Connections Archive Essentials subscription, the content of user email can be captured and retained for later legal discovery. For more information about this service, see the Using Connections Archive Essentials documentation.
What's new in SmartCloud Notes
What's new for SmartCloud Notes administrators
The following features are new for IBM SmartCloud Notes administrators.
Administrators can restore deleted user accounts
Administrators have 30 days to restore user accounts after deleting them. The accounts are restored with complete functionality, including mail file access.
Related tasks:
“Deleting a user account” on page 149
When you delete a user's account, the user no longer has access to any cloud services. If you change your mind about the deletion, you have up to 30 days to restore the account to full functionality.
“Restoring a deleted user account” on page 151
After you delete a user account, you have up to 30 days to restore it if you change your mind. Restoring the account returns it to full functionality, including full mail file access.
What's new for SmartCloud Notes users
The following features are new for IBM SmartCloud Notes users.
Invitee status viewable by meeting chair on Notes Traveler
devices
Invitee status display is now supported on Apple, BlackBerry 10, Windows Phone, Windows Tablet, and Android devices. The meeting chair can view the status of each invitee's response to the current version of the meeting. Possible statuses are accepted, tentative, declined, and no response. Additionally, the Android client can show a status of delegated.
More Windows devices are supported for Traveler
IBM SmartCloud Notes Traveler users can now use Windows Phone and Windows Tablet (Windows Pro and Windows RT) devices with the service. There is no need to install client software on these devices to use them with the service.
For device requirements, see the SmartCloud Notes client requirements.
Related information:
SmartCloud Notes client requirements Using Notes Traveler documentation
Notes Traveler 9.0.1.1 features are available
The IBM Notes Traveler 9.0.1.1 client provides the following new features:
Calendar improvements for Android clients
Local calendar information displays in IBM Notes Traveler calendar
You can now add the information from your local device calendars into your IBM Notes Calendar view.
Create calendar events from mail messages
You can now create a calendar event while viewing mail, using the overflow menu. Calendar events created from mail messages will form with the invitees populated with the message recipients, and the event details information pre-filled with the content of the mail.
Interface improvements for Android clients
Action bar
The action bar is a mobile feature that identifies your location within IBM Notes Traveler, as well as provides action icons and navigation modes.
Navigation drawer for mail
The navigation drawer is a panel that slides in from the left of the screen to display IBM Notes Traveler's main navigation options. For mail, the navigation drawer displays your user account and mail folders (inbox, outbox, sent, and personal). The navigation drawer is only available from the parent list view of a mail folder.
Android Contacts application
IBM Notes Traveler on Android now provides its own dedicated Contacts application, rather than utilizing the device Contacts application.
New mail item list layout with thumbnail photos
The mail item list has been redesigned to make it easier to consume the sender, subject, and message body where applicable. If the screen is wide enough, a person thumbnail image displays using the sender's mail address to search for available photos, either from local contacts, IBM Notes Traveler contacts, or from the new Sametime®Integration feature.
New mail list selection mode
A new selection mode overlays a 'Contextual Action Bar' over the existing action bar, showing the number of selected items. It also provides batch operations on the selected items, such as: Move to Folder, Discard, Mark as Read, or Mark as Unread. Only the actions which are applicable to all selected items displays.
Gesture actions for mail and contacts
To quickly act on mail items in a list or take action on a contact, you can now swipe the item from right to left to display a list of action buttons without having to open the mail or contact itself. Available on phones with Android 3.0 (Honeycomb) and above.
Add to Contacts from mail
When viewing a mail item, you can now add the sender to your contacts.
Mail list person actions
You can now tap a user photo from a mail message and see a list of possible actions to take with that person. The actions available depend on the information available for the person. If there is a mail address
associated with the person, you can perform the following actions: v View the person's IBM Connections Profile (only if IBM Connections
mobile is installed)
v Chat with the person (only if IBM Sametime mobile chat is installed and connected)
v Mail the person (opens the Android mail selection dialog).
If there is at least one phone number associated with the person, and your device is a phone, you can also call and text the person directly.
These options are only available where a person photo displays: mail, calendar and contacts.
Notes Traveler 9.0.1.2 features are available
New reply options for mail messages in Android devices
When replying to a mail message on Android devices, you can now choose to reply with or without message history and attachments.
Add Notes Traveler contact from a phone number
On Android phones that support the option, you can now choose to make a new Notes Traveler contact from a phone number.
Setup improvements for the Notes Traveler Android client
When setting up a new IBM Notes Traveler Android 9.0.1.3 client, you are no longer required to type in your datacenter URL to connect to the service. You are now automatically connected to the correct data center based on your login identity.
Enhancements to supported email encoding standards for
inbound internet mail
IBM SmartCloud Notes web and IBM Notes Traveler clients now support the RFC 2231 standard for inbound Internet email.
This standard provides email improvements, including the correct display of attachment file names that are specified in character sets other than US-ASCII. The service supports the new standard for incoming messages that are encoded to support RFC 2231. The RFC 2231 encoding is retained when a recipient replies to or forwards a message. The service does not use the new encoding in new outbound messages.
Accessibility
IBM SmartCloud Notes Administration, the interface that is used to administer SmartCloud Notes, is accessible.
The version of this documentation that is in the Knowledge Center is accessible. All OS level keystrokes for accessibility are recognized. For the best accessibility experience, use a version of Mozilla Firefox supported by the service and the latest version of the JAWS screen reader.
See the IBM Human Ability and Accessibility Center for more information about the commitment that IBM has to accessibility.
Related tasks:
“Enabling the accessible experience for the web client” on page 29
You can submit a request to enable the accessible experience for the web client for everyone in your organization. Mail, Calendar, Contacts, and Preferences features provided with this experience are all accessible.
Related information: System Requirements
Using SmartCloud Notes in a service-only environment
When you deploy IBM SmartCloud Notes as a service-only environment, there is no integration with on-premises IBM Domino mail servers at a company site. IBM administrators administer and maintain the mail servers, and company
administrators perform user management tasks through an administration interface accessed through http://www.ibmcloud.com/social.
The following illustration depicts Herb Medway and Allie Singh, employees of the fictional company ZetaBank, accessing their mail servers in the service,
Mail1/ZetaBank and Mail2/ZetaBank. It also depicts their company administrator accessing the service.
An IBM representative can configure your SmartCloud Notes account settings, or you can do this yourself. Configuring account settings involves supplying the following information to the service: an Internet domain that is owned by your company and used for Internet mail, a name for your organization, and a base name for your mail servers. After your account is set up, you can add additional Internet domains for use with service, if you own more than one domain. After your company's account settings are configured, an IBM Customer Service Representative creates accounts for your existing users to move them to the service.
After your existing users have moved to the service, company administrators perform user management tasks such as the following ones through the web Administration interface on the Connections Cloud website at
http://www.ibmcloud.com/social: v Adding and deleting users
v Adding and managing mail list groups v Resetting passwords
v Selecting mail file templates
v Configuring mail settings to limit incoming message size or remove older messages
v Managing mobile devices v Managing instant messaging
SmartCloud Notes clients
IBM SmartCloud Notes clients provide mail, personal Information Management features such as calendars, contacts, and to do lists, and with some clients, integrated collaboration features, such as embedded chat.
Web client
The IBM SmartCloud Notes web client provides access to mail servers through a browser.
The web client is a hosted mail client; there is no client for users to install. Users simply log on to http://www.ibmcloud.com/social using their service login email address and password. The service authenticates the client and then the client is redirected to the mail file in the service. User can access the web client in either of these ways:
v On a computer -- after logging on, users click Mail.
v On a mobile device -- users point the browser on the device to the service, and then log on to the ultra-light mode.
Users need a subscription for either SmartCloud Notes or SmartCloud Notes Entry to use the web client. Each subscription provides a full mail client with mail, calendar, and contacts, as well as to do and notebook applications. Each
subscription provides access to the service through either full or ultra-light mode. v Full mode -- The full mode offers the widest range of features including mail,
contacts, calendar and scheduling, as well as notebook and to do tasks.
v Ultra-light mode -- The ultra-light mode is available at no extra cost on a mobile device, and on a personal computer. There is no additional setup or client install on the mobile device required. Users simply point their device browser to https://www.collabserv.comto access their mail. The ultra-light mode supports Android, as well as Apple iPhone, iPod Touch, and iPad devices. See the client requirements for details on the supported levels of device operating systems. Decide which web client subscription best fits your needs. The SmartCloud Notes Entry subscription includes many of the same features that are available with the standard SmartCloud Notes subscription, but with the following limitations: v Users are provisioned with a new mail file. There is no data migration of an
existing mail file.
v Users cannot access mail using either the Notes client or an IMAP client. v Users cannot access mail using Blackberry smartphones.
v User mail files have a 1 GB quota.
For a list of browsers supported for use with the web client, see the client requirements.
Related tasks:
“Preparing for the web client” on page 104
Before you provision users who will access IBM SmartCloud Notes using the web client, prepare for the web client.
Related information:
SmartCloud Notes client requirements Using the web client
Traveler devices
A Notes Traveler subscription supports Apple, Android, Windows Phone and Windows Tablets, Windows Mobile, and BlackBerry®10 devices.
See the device requirements for details on the supported levels of device operating systems. To get started, users perform simple steps to install and configure Notes Traveler on their devices using the installation and configuration information in the SmartCloud Notes product documentation for their specific device.
Related tasks:
“Preparing for Notes Traveler devices” on page 106
Before enabling users to use IBM Notes Traveler mobile devices with the service, prepare your environment and the devices.
Related information:
Notes Traveler device requirements Using Notes Traveler
Notes client
Use of the IBM Notes to connect to the service is optional. A IBM SmartCloud Notes subscription entitles you to the Notes client license.
Users who access mail by using a Notes client can take advantage of the many collaboration features that are available through the client. As with the web client, the Notes client provides mail, calendar, and contacts, as well as to do and notebook applications. You can manage your Inbox using full-text search, delegation, mail filtering and sorting, conversation views, and flags.
The following features and applications are also available to you when you use the Notes client.
v Activities - Beginning with Notes 8.5.2, if your organization has a collaboration subscription, then the sidebar is automatically configured to access Activities in the service without further authentication.
v IBM Sametime - Use the embedded Sametime client to manage instant messaging contacts and initiate chats.
v RSS feeds - Subscribe to RSS feeds that display in the sidebar. Keep the following in mind if your users will use the Notes client:
v SmartCloud Notes supports only the standard configuration of Notes, and not the basic configuration.
v You should decide which supported version of the client to use in your
environment. See the SmartCloud Notes client requirements for information on supported versions.
Related tasks:
“Preparing for Notes clients” on page 108
Use of the IBM Notes client to connect to the service is optional. If you want your users to use the Notes client, understand the steps to prepare.
Related information:
SmartCloud Notes client requirements Using Notes
IMAP client
If you enable IMAP access, users can configure third-party email clients to access mail in the service.
The following IMAP clients are supported: v Apple email
v Microsoft Outlook 2003, 2007 v Thunderbird
There is no additional charge or subscription required to use IMAP clients.
Related tasks:
“Preparing for IMAP clients” on page 114
If you plan to use IMAP clients, complete these tasks to prepare.
BlackBerry devices with a Hosted BlackBerry Services
subscription
If your company has an IBM SmartCloud Notes for Hosted BlackBerry®Services
subscription, users can use BlackBerry®smartphones to access mail and personal
information management features.
IBM administrators set up and maintain BlackBerry Enterprise Servers for you on sites that they manage. The Blackberry subscription provides the following features:
v Mail, Calendar, Task, To Do, and Contact applications v Corporate directory lookup
v Smartphone management through http://www.ibmcloud.com/social. This subscription does not support BlackBerry® 10 devices. Those devices are
supported by IBM Notes Traveler.
Related tasks:
“Preparing to use BlackBerry devices” on page 114
If you plan to use BlackBerry devices that are supported by a Hosted BlackBerry Services subscription, complete these tasks to prepare.
Feature differences between Notes and Domino and the SmartCloud
Notes service
Some features in IBM Notes, IBM iNotes®, and IBM Domino are unavailable or have limitations within the IBM SmartCloud Notes service.
For an explanation of the differences, see the following article in the IBM
Connections Cloud wiki: Feature differences between Notes and Domino and the SmartCloud Notes service.
Frequently asked questions about administering the service
The following table provides answers to questions frequently asked about the tasks that company administrators perform in a IBM SmartCloud Notes environment.
Table 1. Frequently asked questions about administering SmartCloud Notes
Question Answer
Do company administrators have access to user mail files?
By default, administrators do not have access to user mail files. However, new users can be provisioned with mail files that have customized access control lists (ACLs). In addition, the mail delegation feature can be used to delegate management of a mail file to an administrator or to a group of administrators. For more information, see “Preparing customized mail file ACLs” on page 68 and “Mail file delegation” on page 118.
Do mail files have a size limit? Currently a size limit (quota) of 25 GB is enforced on the mail files of users who were provisioned before November 22, 2014; the mail file size limit of users who are provisioned after this date is 50 GB. An exception is the mail files of SmartCloud Notes Entry users, whose mail files have a 1 GB limit.
For more information, see “Mail file quota” on page 118.
What options are available for managing mail file size?
Company administrators can manage the size of mail files by setting limits on the size of incoming messages. Additionally, they can specify how long mail remains in mail files by enabling automatic mail deletion for older mail. For more information, see “Configuring mail settings” on page 55. Can we use a customized mail file template? Yes, company administrators can apply a
customized template to user mail files. This is done through SmartCloud Notes
Administration. The template must meet specific design requirements. A
representative of IBM Software Services for Collaboration must approve it as part of a short consulting services engagement. For more information, see “Preparing to use custom mail file templates” on page 61.
Table 1. Frequently asked questions about administering SmartCloud Notes (continued)
Question Answer
Can users create local replicas of their mail files?
IBM Notes users can create local replicas of their mail files and schedule replication between the local replicas and the server replicas. Local replicas are useful in a service-only environment to provide offline access to mail files.
For more information about creating local replicas, see Getting started with replication in the Notes documentation.
Are company administrators responsible for mail database maintenance?
No, compacting and other mail database maintenance tasks are handled within the service for you.
How does a company administrator change a Notes user's hierarchical name?
In a service-only environment, company administrators change the Notes hierarchical name, as well as the service login name, by editing the service user account.
For more information, see “Changing a user name” on page 145.
How do I reset a user's password? There are two passwords. One is the service login password that is used to log on to the IBM Connections Cloud website at
http://www.ibmcloud.com/social. Another is the Notes ID password used to log in to mail servers through Notes. Reset the service login password through the service user account. Reset the Notes ID password through the SmartCloud Notes
Administration. For more information, see “Resetting service login passwords” on page 30 and “Resetting passwords for Notes IDs” on page 31
Information resources
The following information resources are available for IBM SmartCloud Notes. Be sure to use these resources to keep up-to-date on technical content, known issues, and product news.
Table 2. Information resources for SmartCloud Notes
Resource Description
IBM Connections Cloud wiki The wiki provides the following information: v Known issues and troubleshooting
information
v Getting started information
v Technical articles by IBM employees and other community members
v Links to other resources such as courseware and multi-media content
Table 2. Information resources for SmartCloud Notes (continued)
Resource Description
SmartCloud Notes known issues This wiki article links to a comprehensive list of SmartCloud Notes technotes on the Support site. These technotes describe known issues and workarounds. The article also links to technotes about the Notes client. SmartCloud Notes Fix List This page shows a chronological list of fixes
made to the SmartCloud Notes service. SmartCloud Notes Support newsletter This newsletter highlights important
technotes and new technical articles and courseware. To receive automatic notification when a new edition of this newsletter is available, add SmartCloud Notes to your My Notifications subscription and include the “Product information and publications” document type in your subscription.
My Notifications from SmartCloud Notes Support
My Notifications enables you to receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds. These customizable communications can contain important news, new or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts). Support page Click Support > Technical Support from this
page for information about how to contact SmartCloud Notes Support.
Chapter 2. Planning to deploy the service
To plan for the IBM SmartCloud Notes service, understand the features it offers, the deployment options that are available, and the planning considerations.
Planning security and the network
Answer the questions described in this topic to decide about security and network connections.
About this task
Table 3. Security and network planning questions
Question Considerations
What process does your company use to make network changes?
Your company might have a review and approval process for making the network changes required by the service. Ensure that you understand the process and allow time to implement the required changes. Does your network have sufficient
bandwidth and Internet connectivity?
Clients connecting to mail files in the service increases network traffic to the Internet. It is important to assess whether your current network has sufficient bandwidth and Internet connectivity to handle the increased traffic. You may need to work with your Internet Service Provider to increase network bandwidth before you provision users for the service.
For information, see the topics “Network capacity for the web client” on page 14 and “Network capacity for the Notes client” on page 14.
Will you use federated identity management? Federated identity management allows users who are logged on to a company system to connect to the service with the web client without logging on again. To enable federated identity management, register your organization as a trusted identity provider in the IBM Connections Cloud service. Before you register, implement and test a federated identity management system that uses Security Assertion Markup Language (SAML). While you are implementing your system, you make some choices and prepare several artifacts.
For more information on this option and other login options, see “Configuring logins” on page 30.
Table 3. Security and network planning questions (continued)
Question Considerations
What firewall changes are required? Your firewall must allow outbound
connections to specific ports and destination host names within the service. The settings required depend on the clients that are used with the service. For more information, see “Configuring the firewall for outbound connections” on page 17.
Do you use a forward proxy to control user access to the Internet?
If so, you must allow network traffic to pass transparently through the proxy over port 1352 (NRPC), if you use Notes clients, as well as port 443 (HTTPS) for browser clients.
Network capacity for the web client
Before using the web client, have an understanding of the approximate network capacity that your Internet Service Provider will need to provide to support connections from the web clients to the service.
Use the following formula as a general guideline only:
number_of_clients x 2.5 Kbps
where number_of_clients is the expected number of web clients and 2.5 Kbps is the average network kilobits per second required for each client to connect to the service.
This formula assumes an average level of client activity based on IBM Domino mail benchmarks for server-based mail files. Your actual network capacity requirements will depend on the client usage patterns in your environment.
Network capacity for the Notes client
Before configuring Notes clients to connect to the service, have an understanding of the approximate network capacity that your Internet Service Provider must provide to support those connections.
Use the following formula as a general guideline only:
number_of_clients x 3.1 Kbps
where number_of_clients is the number of Notes clients used and 3.1 Kbps is the average network kilobits per second required for each client.
This formula assumes an average level of client activity based on IBM Domino mail benchmarks for server-based mail files. Your actual network capacity requirements will depend on the client usage patterns in your environment.
Planning mail routing and mail settings
Answer the questions in this topic to help you make decisions about Internet mail routing and mail settings.
Table 4. Mail routing and mail settings questions
Question Considerations
What Internet domains do you own and use for Internet email addresses?
As part of service configuration, you verify ownership of your company Internet domains. Verification involves creating a CNAME record in your domain DNS record. If you do not have access to the DNS record, you should allow time for your Internet Service Provider (ISP) to create the required CNAME record for you. For more
information, see “Configuring Internet domains” on page 27.
Do you use domain aliases so that users can receive email addressed to more than one Internet domain?
The service does not support domain aliases in a service-only environment. A user in the service can have only one Internet email address.
When users send mail to external users on the Internet, do you want to use an
on-premises SMTP server to route the mail?
By default, the service handles routing outbound mail that users address to the Internet. You can use a company-controlled SMTP server to route the mail, instead. When you use your own server, you can perform actions such as filtering and auditing before routing the mail. For more information, see the topic “Preparing to use a company SMTP server to route outbound Internet mail” on page 20.
When external users on the Internet address mail to your users, do you want to use an on-premises SMTP server to route the mail service?
By default, an SMTP server in the service handles routing inbound mail from the Internet that is addressed to your users. You can instead use a company-controlled SMTP server to accept the mail and route it to user mail servers in the service. For more information, see the topic “Preparing to use a company SMTP server to route inbound Internet mail” on page 19
If the service handles routing inbound Internet mail, do you want apply filters to the inbound mail?
You can create filters to allow or block Internet email sent from specific domains or addresses. For more information, see “Configuring email filters for inbound Internet mail” on page 70
Do you want to use any of the optional mail settings the service provides?
You can limit the size of incoming messages, prevent auto-forwarding of external
messages, customize the display of Notes document links in web client mail, configure mail retention in the trash folder, and control the deletion of older email. For more information, see “Configuring mail settings” on page 55
Chapter 3. Preparing for the service
After you have planned for a service-only environment, perform the steps in this section to prepare your environment.
Related tasks:
Chapter 2, “Planning to deploy the service,” on page 13
To plan for the IBM SmartCloud Notes service, understand the features it offers, the deployment options that are available, and the planning considerations.
Preparing the firewall
Configure the corporate firewall to allow connections to and from the service.
About this task
When configuring the firewall, specify the host names as described to minimize the risk of network attacks from the Internet. The risk of attack increases if you relax the host name rules.
Configuring the firewall for inbound connections
Configure firewall settings that allow the service to connect to a company SMTP host server. These settings are required only if you plan to use a company server to route mail that service users address to the Internet.
About this task
Table 5. Firewall settings to allow the service to connect to an SMTP host server
Protocol Port Source Target
SMTP 25 The IBM SmartCloud Notes addresses generated by the outer firewall of the service.
Contact your IBM Customer Service Representative for this information.
Optional SMTP host that routes mail to the Internet. The host is specified in SmartCloud Notes Administration at Account Settings> Email Management > Manage Routing to External Internet Domains.
Configuring the firewall for outbound connections
Configure the firewall to allow outbound connections to the service.About this task
The following table describes the firewall settings required to allow connections from on-premises servers and clients to specific hosts in the service. You can substitute *.collabserv.com for the host names to represent all hosts in the service. If your current firewall settings reference the original service domain name,
In addition to allowing connections over HTTPS port 443, you can allow connections over HTTP 80. If you do, connections over HTTP are redirected to HTTPS.
Table 6. Firewall settings for outbound connections
Protocol Port Host name
Applicable server or client
NRPC 1352 North American data center: notes.na.collabserv.com Asia Pacific data center:
notes.ap.collabserv.com European data center:
notes.ce.collabserv.com
Domino servers IBM Notes clients
HTTPS 443 North American data center: notes.na.collabserv.com mail.notes.na.collabserv.com Asia Pacific data center:
notes.ap.collabserv.com mail.notes.ap.collabserv.com European data center:
notes.ce.collabserv.com mail.notes.ce.collabserv.com
IBM SmartCloud Notes web
HTTPS 443 North American data center: admin.notes.na.collabserv.com Asia Pacific data center:
admin.notes.ap.collabserv.com European data center:
admin.notes.ce.collabserv.com Web browser access to SmartCloud Notes Administration
HTTPS 443 North American data center:
traveler.notes.na.collabserv.com apps.na.collabserv.com
Asia Pacific data center :
traveler.notes.ap.collabserv.com apps.ap.collabserv.com
European data center:
traveler.notes.ce.collabserv.com apps.ce.collabserv.com IBM Notes Traveler devices accessing the service via WiFi
IMAP 993 North American data center: imap.notes.na.collabserv.com Asia Pacific data center:
imap.notes.ap.collabserv.com European data center:
imap.notes.ce.collabserv.com
IMAP clients (receiving mail)
IMAP 465 North American data center: submit.notes.na.collabserv.com Asia Pacific data center:
submit.notes.ap.collabserv.com European data center:
submit.notes.ce.collabserv.com IMAP clients (sending mail) VP (Virtual Places -used for instant messaging)
1533 North American data center: im.na.collabserv.com Asia Pacific data center:
im.ap.collabserv.com European data center:
im.ce.collabserv.com IBM Notes clients that connect to the instant messaging community in the service
Table 6. Firewall settings for outbound connections (continued)
Protocol Port Host name
Applicable server or client VP (Virtual Places -used for instant messaging)
1533 North American data center: webchat.na.collabserv.com Asia Pacific data center:
webchat.ap.collabserv.com European data center:
webchat.ce.collabserv.com IBM SmartCloud Notes web clients that connect to the instant messaging community in the service SMTP 25 North American data center:
smtp.notes.na.collabserv.com Asia Pacific data center:
smtp.notes.ap.collabserv.com European data center:
smtp.notes.ce.collabserv.com SMTP servers that route Internet mail to service users FTP PASV (FTP) 990 60000 - 61000
North American data center: ftp.notes.na.collabserv.com Asia Pacific data center:
ftp.notes.ap.collabserv.com European data center:
ftp.notes.ce.collabserv.com Temporary requirement for clients that transfer mail files to the service over FTP Hybrid environments only FTP PASV (FTP) 990 60000 - 61000
North American data center: ftp.na.collabserv.com Asia Pacific data center:
ftp.ap.collabserv.com European data center:
ftp.ce.collabserv.com
Client that downloads journal files
Preparing to use company SMTP servers for Internet mail routing
By default, the service handles inbound and outbound Internet mail routing. You can prepare for company SMTP servers to route Internet mail, instead.About this task
You can prepare company SMTP servers to route outbound Internet mail only, to route inbound Internet mail only, or to route both outbound and inbound Internet mail.
Preparing to use a company SMTP server to route inbound
Internet mail
By default, when external users send mail to service users over the Internet, an SMTP server in the service handles routing the mail to the service users. You can use a company SMTP server to route this mail, instead.
About this task
If you use a company SMTP server to route Internet mail to your users, you are responsible for filtering the mail for viruses and SPAM.
Do not perform this procedure if you want the service to route Internet mail to your users.
Procedure
1. Configure the company SMTP server to accept mail for each Internet domain that contains service users.
2. Configure mail addressed to service users to be routed to one of the following SMTP hosts in the service:
v If you use the United States data center: smtp.notes.na.collabserv.com v If you use the Asia Pacific data center: smtp.notes.ap.collabserv.com 3. Configure the corporate firewall to allow outbound connections over port 25 to
the SMTP host that you specified in the previous step.
What to do next
When you configure the service, skip the procedure that describes configuring the domain MX record to deliver mail to the service. That procedure is not necessary when you continue to use a company SMTP server for inbound Internet routing.
Related tasks:
“Configuring the MX record for a domain” on page 28
After you verify ownership of the domain, configure your domain MX record to deliver mail to the service.
Preparing to use a company SMTP server to route outbound
Internet mail
You can configure a company SMTP host server to route mail that service users send to external users.
About this task
Skip this procedure if you want the service to handle routing the mail that is sent to external users. In this case (default behavior), the service filters the messages for virus and spam before routing them to the Internet.
By using a company SMTP host server for external routing, you can act on
messages before routing them, for example, filter or audit messages. When you use this feature, the service filters messages for viruses and spam and then routes them directly to your designated SMTP host server. Messages addressed to any domain that is not an internal, service-verified domain are routed to the SMTP host server. The service uses Transport Layer Security (TLS) to route mail to the SMTP host server if the host server uses TLS. The connection is made using STARTTLS over SSL TCP/IP port 25.
Procedure
1. Configure your SMTP host server to accept mail from one of the following SMTP host servers in the service:
v If you use the Asia Pacific data center: smtp.notes.ap.collabserv.com v If you use the European data center: smtp.notes.ce.collabserv.com For more information on this step if you use a Domino SMTP server, see the topic about enabling a server to receive mail sent over SMTP routing in the Domino documentation.
2. Configure the corporate firewall to allow inbound connections over port 25 from the service SMTP host server specified in the previous step. For more information, see the topic “Configuring the firewall for inbound connections” on page 17.
3. If specifying a maximum message size, configure your SMTP host server to accept messages up to 100 MB in size, the maximum message size allowed by the service. For more information on this step if you use a Domino SMTP server, see the topic about restricting mail routing based on message size in the Domino documentation.
4. Configure your SMTP host server to relay mail to external Internet domains. For more information on this step if you use a Domino SMTP server, see the topic about setting inbound relay controls in the Domino documentation. 5. Configure your SMTP host server to route mail to the Internet. For more
information on this step if you use a Domino SMTP server, see the topic about setting up SMTP routing to external Internet domains in the Domino
documentation.
What to do next
When you complete the service configuration, perform the procedure “Specifying an SMTP server to route mail to the Internet” on page 60.
Related concepts:
“Example: Routing mail from a service user to an external user using a company SMTP host”
This example illustrates how mail is routed from a service user to an external user on the Internet when a company SMTP server routes the mail.
“Example: Routing mail from a service user to an external user using a service SMTP host” on page 22
This example illustrates how mail is routed from a service user to an external user on the Internet when the service manages the routing.
Related information: Domino documentation
Example: Routing mail from a service user to an external user
using a company SMTP host
This example illustrates how mail is routed from a service user to an external user on the Internet when a company SMTP server routes the mail.
In this example:
v The external user is in the zetabank.com domain. v The external SMTP server is smtp.zetabank.com. v The on-premises SMTP server is smtp.renovations.com. v The service user is in the renovations.com domain. v The service user’s mail server is Mail1/Renovations.
When the service user addresses mail to the external user in the zetabank.com domain, the following steps are taken to route the mail.
1. The service user’s mail server, Mail1/Renovations, routes the mail to an SMTP server in the service.
2. The SMTP server in the service routes the mail to a mail hygiene server in the service.
3. The mail hygiene server in the service scans the mail for viruses and spam and then routes the mail to the on-premises SMTP server, smtp.renovations.com. 4. The on-premises SMTP server, smtp.renovations.com, filters and audits the
mail, and then routes the mail to the external SMTP server, smtp.zetabank.com.
Example: Routing mail from a service user to an external user
using a service SMTP host
This example illustrates how mail is routed from a service user to an external user on the Internet when the service manages the routing.
.
In this example:
v The external user is in the zetabank.com domain. v The external SMTP server is smtp.zetabank.com.
v The service user is in the renovations.com Internet domain. v The service user’s mail server is Mail1/Renovations.
When the service user sends mail to the external user in the zetabank.com domain, the following steps occur to route the mail.
1. The service user’s mail server, Mail1/Renovations, routes the mail to an SMTP server in the service.
2. The SMTP server in the service routes the mail to a mail hygiene server in the service.
3. The mail hygiene server scans the mail for viruses and spam and then routes the mail to the external SMTP server, smtp.zetabank.com, over the Internet.
.
Chapter 4. Configuring the service
After you have prepared your environment for the service, perform the steps in this section to configure the service.
Related tasks:
Chapter 3, “Preparing for the service,” on page 17
After you have planned for a service-only environment, perform the steps in this section to prepare your environment.
Logging on as the first company administrator
An IBM Customer Service Representative creates the IBM SmartCloud Notes account for your company. This step creates a company administrator account under a name and email address provided by your company. IBM sends an email to the address confirming your purchase. To activate the account for your
company, follow the URL link in this email and log on to the IBM Connections Cloud website as the company administrator.
About this task
Perform the following steps to activate the account for your company and log on as the first company administrator.
Procedure
1. Open the email that was sent to the company administrator email address confirming your purchase.
2. Click the URL link in the email, to open the Registration page. 3. Perform the following steps on the Registration page:
a. Create and confirm a service logon password.
Important: The email address that is shown is the logon name for the company administrator account. Be sure to remember it and the new password.
b. Select a country, language, and time zone.
c. Read the terms of use and privacy practices information, and if you agree to them, click I accept the Terms of Use.
d. Click Submit.
e. Log on using the company administrator email logon and new password.
Results
You are now logged on to your home page. To log on in the future, go to http://www.ibmcloud.com/social.
What to do next
Configuring your account settings
To set up the service for your company, a company administrator or your IBM Customer Service Representative configures your company account settings.
Before you begin
Make sure that IBM has created the SmartCloud Notes account for your company and that you have activated it by logging on to the service as the first company administrator.
About this task
Perform the following steps if you are a company administrator and want to configure account settings.
Procedure
1. Log on to http://www.ibmcloud.com/social as a company administrator. 2. If your account also has the User role, click Admin > Manage Organization. 3. In the System Settings section of the navigation pane, click IBM SmartCloud
Notesand then click Account Settings.
4. Make sure the Hybrid Environment option is not selected, and then click Set
Up My Account.
5. In the next window, click Continue to confirm that you do not want to integrate the service with on-premises IBM Domino servers.
Note: If you are unsure, click Back. After you press Continue, changing your account type requires the assistance of your IBM Customer Service
Representative. 6. Click Begin Setup.
7. In the “Tell us your Internet domain name” window, provide a valid Internet domain name that your company owns and uses for Internet mail, for example, renovations.com, then click Next.
8. In the “Choose your organization name” window, provide a name for your organization that is at least six characters. The name becomes part of your Notes user names and is usually your company name. Use a short
organization name for ease of use, for example, Renovations rather than Renovations Incorporated. Click Next.
9. In the “Choose your mail server base name” window, provide a base with which to begin the names of your mail servers. A number is added to the base so that your servers are numbered sequentially, for example,
Mail1/SCN/Renovations, Mail2/SCN/Renovations. Do not specify a number as part of the base. Click Next.
10. Verify your selections and, when you are satisfied with them, click Activate
My Account.
What to do next
When you are done configuring account settings, complete the tasks in the order shown. Service users can receive mail addressed to this domain only after the tasks are completed.
v “Verifying ownership of a domain” on page 27
Configuring Internet domains
To enable users to receive mail addressed to an Internet domain, first verify ownership of the domain, and then configure an MX record for the domain.
Verifying ownership of a domain
Internet domain name verification is a standard industry practice among domain hosting services to confirm domain name ownership and to prevent abuse of user accounts. You need to verify only the domain names that correspond to Internet addresses of users that you are provisioning.
About this task
There are different methods to verify domain names. The service uses a CNAME record for this purpose by requiring you to create a CNAME record to prove ownership. Your domain hosting service should provide instructions for creating a CNAME record; however, if they do not, contact them directly.
A CNAME record is an entry in the Domain Name System that is used to define a host name alias for an Internet domain. To prove ownership of a domain, you sign in to your domain hosting service and use the DNS Management settings to create a temporary CNAME record for the domain. Then the service uses the alias in the CNAME record to query your domain. A successful query proves that you were able to create the CNAME record and therefore that you own the domain.
If you do not have the authority to create a CNAME record for your domain, extra time may be required to contact your domain hosting service and have them create the record for you.
Verifying a root domain also verifies any subdomains of it that are listed. For example, verifying renovations.com verifies west.renovations.com if listed in the Internet Domain Verification window. After you verify a root domain, no other company can use it or any subdomain of it.
You can perform this procedure even if you are in the process of switching domain hosting services.
Perform the following steps to verify ownership. Users cannot receive mail addressed to this domain until ownership is verified.
For additional information, see the exercise about verifying ownership of your domain in the IBM SmartCloud Notes in a service-only environment on-line training course.
Procedure
1. Log on to http://www.ibmcloud.com/social using the email address and password of a user with the Administrator role.
2. If your account also has the User role, click Admin > Manage Organization. 3. In the System Settings section of the navigation pane, click IBM SmartCloud
Notesand then click Account Settings.
4. In the navigation pane, click Internet Domain Verification.
5. In the Internet Domain Verification window, click Verify Ownership next to the domain to verify.
6. Sign in to your domain hosting service and use the DNS management settings to create a new CNAME record. Use the information that is shown in the Internet Domain Verification window to create the CNAME record.
v Put the unique key that is shown into the first field of the CNAME record. The name of this field varies by vendor, but it is sometimes named prefix or
alias.
v Put collabserv.com into the second field of the CNAME record. This field is sometimes named destination or target host.
7. After you create the CNAME record, click Begin Verification to begin verification of the domain.
The unique key continues to be shown in the Internet Domain Verification window until verification completes successfully.
Results
To verify domain ownership, the service uses the alias in the CNAME record to query your domain. For example, if the CNAME key is domino-1jkkiaojd-rules and your domain name is renovations.com, the service queries
domino-1jkkiaojd-rules.renovations.com.
If verification is not successful, check that the unique key shown exactly matches the one added to the CNAME record. If the values are different, do not restart verification. Rather, update the CNAME record with the correct key and simply wait again for verification to complete.
Domain verification can take up to 48 hours, although usually it takes much less time. If after 48 hours domain verification has not completed, click Restart
Verification. Restarting verification generates a new unique key and you must then replace the old key with the new key in the CNAME record. Only restart verification if 48 hours have passed since you clicked Begin Verification. After a domain is verified, you can remove the CNAME record you created.
What to do next
Next, complete the task Configuring the MX record for the domain.
Configuring the MX record for a domain
After you verify ownership of the domain, configure your domain MX record to deliver mail to the service.
About this task
A Mail eXchange (MX) record identifies an SMTP host to which mail for a domain is sent. To enable your service users to receive email addressed to the verified domain, edit or create an MX record. Configure the MX record to point to the IBM SmartCloud Notes SMTP host name. If this domain is new, create an MX record for it.
Contact your domain provider for information about the steps required to create or edit MX records. When you configure the MX record, specify one of the following SMTP host names, depending on the data center that you use.
v If you use the United States data center, specify smtp.notes.na.collabserv.com. v If you use the Asia Pacific data center, specify smtp.notes.ap.collabserv.com.
v If you use the European data center, specify smtp.notes.ce.collabserv.com. Delete any MX records used previously for the domain.
What to do next
Next, Customize settings.
Configuring additional Internet domains for the service to use
When you configured your company account settings, you provided the name of one domain to use for routing Internet mail to your users. If you own additional Internet domains, you can configure the service to use them too.Procedure
1. Log on to http://www.ibmcloud.com/social using the email address and password of a user with the Administrator role.
2. If your account also has the User role, click Admin > Manage Organization. 3. In the System Settings section of the navigation pane, click IBM SmartCloud
Notes.
4. Click Account Settings and then click Internet Domains.
5. Click Add Internet Domain, type the domain name, for example, renovations2.com, and click Save.
Note: If necessary, you can edit or delete a domain you added previously.
What to do next
Next, verify ownership of the domain.
Customizing settings
After you configure account settings and Internet domains, optionally customize settings in the service to suit your needs.
Enabling the accessible experience for the web client
You can submit a request to enable the accessible experience for the web client for everyone in your organization. Mail, Calendar, Contacts, and Preferences features provided with this experience are all accessible.
About this task
Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully.
Another accessible experience for the web client is the desktop ultra-light mode. For more information on this mode, see the topic about web client accessibility features in the user documentation.
Both accessible experiences are supported on a computer using Mozilla Firefox 24+ ESR or higher.
See the IBM Human Ability and Accessibility Center for more information about the commitment that IBM has to accessibility.
Procedure
To enable the accessible experience for the web client for all users in your organization, contact Support.
Related information:
Web client accessibility features Support
Configuring logins
Reset passwords, manage password expiration periods, set up federated identity management, restrict logins to an IP range, and enable application passwords.
Resetting service login passwords
Users can reset their own service login passwords once within a 24 hour period by clicking Forgot password?. An administrator or administrator assistant can reset service login passwords for any user at any time.
About this task
Reset passwords when userd forget their passwords, or when the password might be compromised. Users that log in by clicking Use My Organization's Login are using a federated identity and can reset their passwords only by following their company's process.
If administrators enable password synchronization, when users change their service login passwords, they can also use the new passwords to log in to the IBM Notes client.
Follow these steps to reset any user's password:
Procedure
1. Click Administration > Manage Organization. 2. Click User Accounts.
3. Select the arrow next to the user that needs the password changed. 4. Select Reset password and enter the new password. This password is a
temporary password that the user enters the next time that they log in. At that time, the user is asked to create a password.
You can also reset the password by editing the user account. Click the appropriate user name in User Accounts and enter a new password in the
Account Login tab.
5. Notify the user of the password change. The user is not automatically notified that the password was reset. Make sure to communicate this change to the user, along with the new password if needed.
What to do next
Administrators can enable security settings to enforce password expiration through
System Settings> Security. When s user logs in with an expired password, the user is prompted to reset that password.
Setting service login password expiration
By default, service login passwords do not expire. Enforcing a password expiration period helps ensure that passwords are changed frequently. Administrators can set a password expiration interval for all users.
Procedure
1. Click Administration > Manage Organization 2. Click Security.
3. Click Edit Settings in the Password Settings section. Select the number of days before a password expires, how the password can be reset, and add password reset support for your users.
Managing Notes IDs
You can reset Notes ID passwords, set Notes ID password expiration, and synchronize Notes ID passwords with service login passwords.
Resetting passwords for Notes IDs:
Reset the password on an IBM Notes ID file to change the current password. Typically you do this because a user has forgotten the current password.
About this task
This procedure applies only to passwords associated with Notes ID files used with Notes clients, and not to service login passwords.
Procedure
1. Log on to http://www.ibmcloud.com/social using the e-mail address and password of a SmartCloud Notes user with the Administrator role.
2. If your account also has the User role, click Admin > Manage Organization. 3. In the System Settings section of the navigation pane, click IBM SmartCloud
Notes. 4. Click Users.
5. In the Search box, type the beginning characters of any of the following user values to display the user's name:
v Distinguished name, for example, Samantha Daryn/Renovations. v Internet email address, for example, sdaryn@renovations. v Last name, for example, Daryn.
Note: You cannot use the wildcard character (*) when you search. A “starts with” search is done and the names of any users with matching values in the directory are displayed. For example, the results of a search on ma include the names of users with the following values in the directory:
v Madison Armond/Renovations v masmith@renovations
v Kristin MacGyver
This search does not match the following values: v Emarie Klein/Renovations
v tamado@renovations v Ted Amado
