Level 22, 44 St Georges Terrace, Perth WA 6000 | GPO Box 2541, Perth WA 6001 tel 08 9244 6000 | fax 08 9244 6591 | amcom.com.au | ABN 33 009 336 341
Traditional on-premise applications,
while adequate for the demands of
previous decades, often struggle to
meet the real-time communication and
collaboration needs of current users.
FROST & SULLIVAN,
AUSTRALIAN UNIFIED COMMUNICATIONS MARKET (2012)
Unified Communications
as a Service
Unified Communications (UC)
brings together all your real-time
communication services such as
IM, telephony, video conferencing
and data sharing into a single
communication platform.
Traditionally, UC has only been accessible to larger enterprises due to its complexity and high maintenance costs. However, when delivered as a service in the cloud, any type of business (small, midmarket or enterprise) can now take advantage of hosted UC, managed by a service provider.
The move to a
hosted platform
Many SMEs are still deploying low-end key systems or adopting consumer VoIP services, but these solutions do not typically meet all of their communications and collaboration needs.
SMEs are now looking for technologies and tools to help consolidate their communications and infrastructure while integrating applications, reducing cost and complexity of ownership.
As a result, more businesses are now considering a hosted voice and video platform as it eliminates long-term commitments, unnecessary expenses and inefficiencies of traditional on-premise services.
On-premise Hosted
Flexibility and
Scalability › ›Limited capacityHard to scale up and down › ›Provider managedOn-demand capacity that scales
to meet your business needs
Control and
Efficiency › ›Time consuming processCostly training process ›Often requires manual upgrades
›Faster implementation
›Greater resiliency and support
›Automatic upgrades so you always have the latest features and software
Cost ›Upfront capital costs for hardware and software licensing
›Pay for maximum capacity upfront
›High human resources costs
›No upfront costs for licensing
›Pay as you grow
* Upfront costs may be required for setup, hardware and data network connections.
Small and medium enterprises
(SMEs) are eager to take advantage
of customised UC features, and
hosted services that offer them
access to advanced communications
at a predictable monthly charge.
Minimise
IT resources automatic upgrades
Receive
Reduce
licensing costs
A hosted voice and video platform allows me to...
Simplify
security & complianceAutomatic upgrades means that I can quickly
deploy new collaboration features across the
entire company without any business disruption.
It allows me to respond
to my customers and staff
no matter where I am.
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AMCOM IP TEL3
Connecting your
team on
one platform
Mobility
Seamless integration between devices anywhere, anytime. Amcom mobility provides easy access to instant messaging, presence, voice and video calling from mobile, tablet and desktop platforms via a single user interface called UC-One.
Conferencing
Full range of easy-to-use conferencing capabilities. Complementing Amcom’s hosted telephony service is a range of audio and video conferencing solutions from simple audio and video devices, virtual web and video tools, to high-definition conferencing.
Call & Contact Centre
Efficient management of customer calls for a range of call centres. Amcom Call & Contact Centre delivers a comprehensive solution with the functionality required for a broad range of call centres. We offer a feature-rich, hosted call centre solution run from our secure data centres, operating seamlessly across multiple sites via a simple desktop application.
IM & Presence
Secure communication service that connects people in real-time. Amcom Instant Messaging (IM) & Presence offers chat, buddy lists, user status and telephony integration, facilitating rapid information exchange and real-time decision making, which improves organisational responsiveness and customer satisfaction.
Telephony
Tailored to meet your communication needs.
Amcom telephony solutions enable your business to connect the right people with the right information at the right time.
Our range of Polycom handsets and conferencing devices deliver high-definition (HD) voice, video and content within a simple and intuitive user interface.
Amcom IP Tel
powered by BroadSoft
is a hosted telephony
system, available to
use as a service on a
monthly subscription
basis, providing you with
a flexible phone solution
for a fraction of the cost.
Amcom IP Tel is delivered across our Intelligent Network, eliminating the hassle of dealing with isolated phone systems at different offices. It allows you to utilise a fully featured communication suite over the network without installing expensive, dedicated switching equipment or telephone lines.
Free on-net calls and between offices One phone number
across multiple devices Move calls seamlessly
among devices Reduce on-site
management through web-based interface Video telephony enabled
hardware options and video calling support
Enterprise directory search Custom contact lists Efficient IM
Chat with multiple people simultaneously Determine and display
user status with Presence Integration with
MS Outlook
Contact integration across devices Instant messaging
and group chat
Presence and availability High definition voice
& video calling Cost effective calls Enterprise directory
search & click to call integration
Single platform for all communications Simplified access to video
and audio conferences Content sharing, media
files & live video stream Multi-party conferencing Integration of video
telephone and video conference
Simple audio and video devices for meeting rooms to HD telepresence conferencing
Automatic Call Distribution (ACD) Prompted self-service
with IVR/Auto Attendant Agent and supervisor
clients
Call recording add-on options
Introducing UC-One,
your new mobile client
Key features of Amcom UC-One:
› Simple, user-friendly interface that enables you to initiate and receive phone calls, video calls and IM › Ability to escalate from IM, to an audio call, to a video
call with click-to-call function
› Share presence and availability with your contacts › Universal number for all incoming and outgoing calls › Compatible with iOS and Android
Amcom UC-One is an easy-to-use
application that enables you to
access all your communication
services, telephony, video, IM and
Presence from any supported
device. It is seamlessly integrated
with your mobile devices so you can
communicate and collaborate with
your colleagues anytime, anywhere.
Anywhere
Facilitate faster decisions, increase productivity, speed up communication, and reach out to your employees and customers from any Internet connected location.Any Device
Access all your communication services from any supported device, including your desktop, laptop, mobile and tablet.
We make it
easy
At Amcom, we believe in making things easy. Simply choose a user package
that is right for your business then add your devices and advanced features.
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2
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Basic User
Unified Messaging
Office User
Handsets
Conferencing
Web Collaboration
Knowledge User
Power User
Jabra Headsets
Accessories
Auto Attendant
Call & Contact
Centre
Packages
Devices
Features
BASIC
Call waiting Calling line ID delivery blocking Calling number delivery
All Basic User features +
Call forwarding Call transfer
Three-way conference Hunt groups
All Knowledge User features +
Contact integration Voice and video File-sharing Click-to-call IM
All Office User features +
Hot desking Music on hold Premium mobility Simultaneous ring Selective call forwarding
Basic voice calling enables users to make and receive calls using a regular desktop phone.
Essential call functionality enables users to redirect calls and manage communications.
Complete communications package that enables users to collaborate across multiple devices.
Premium features enable users to
handle multiple calls and transfers.
Auto Attendant
A flexible, powerful, front office tool that acts as an automated receptionist.Desktop Integration
An integrated toolbar that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer.
Unified Messaging
A suite of advanced, fully-integrated, multimedia messaging services for customers, including standard voice messaging, fax messaging and video messaging.
Reception Console
An attendant console for receptionists or telephone attendants who manage and screen inbound calls for enterprises.
Flexible feature
packages for
different users
Amcom IP Tel offers
feature packages tailored
to meet the diverse needs
of your organisation.
Basic
User
Office
User
Knowledge
User
Power
User
Advanced
Features
BASIC
Entry telephony Entry telephony
Entry telephony Entry telephony
Standard telephony
Standard telephony Standard telephony
Premium telephony Premium telephony
Mobility Mobility
IM & Presence
(optional) IM & Presence Any supported device
BASIC
BASIC
BASIC
STANDARD PREMIUM PREMIUM UC
Queuing allows mobile employees to answer calls Gain performance
insight with both historical and real-time reporting Web agent and
supervisor clients provide an easy-to-use interface that helps manage workflow
Indexed, keyword contact searching for quick retrieval, supporting up to 40,000 contacts Caller ID display
for inbound and outbound calls Call register that
tracks calls and response time
No onsite
equipment required All calls are stored
on the Amcom network, accessible via a web portal Agents can pause
recording and administrators can monitor recordings Fully integrated Unified Messaging platform that supports existing mail storage platforms
Route all calls to a single mailbox and retrieve messages from any device Communicate with video messages
Amcom IP Tel
Advanced Features
Desktop
Integration
Allows you to make and accept telephone calls from Microsoft Outlook, Internet Explorer and Firefox.
Auto
Attendant
Acts as an automated receptionist that professionally greets and routes calls to the correct destination.
Conferencing
Provides an integrated user experience for a few, to many participants, from a number of devices.
Hosted audio and video conferencing Multi-party
desktop sharing Support for
Windows, MAC, iOS, Android and H323 devices
Click-to-dial your Outlook contacts from email messages Full call control Compiled desktop
and mobile call history
Flexible routing options including after hours and holiday routing Professional,
recorded greetings Route calls to
mobile employees without fixed line phones
Often used for
Geographically diverse organisations, on the road sales staff and client meetings.
Often used for
Small companies with no physical office, otherwise unable to professionally manage calls.
Often used for
Improving productivity by reducing the time taken to initiate calls.
Complete your UC offering with Amcom IP Tel advanced feature options,
designed to enhance your collaboration experience.
Web
Collaboration
Enables you to easily share content, media and conduct online meetings in real-time from multiple locations.
Access contacts from various devices
Share media files, presentations and your desktop Multi-person
conferencing
Often used for
Sharing desktop information between teams in multiple locations.
Call & Contact
Centre
A comprehensive solution suitable for a broad range of call centers, available options include standard or premium.
Often used for
Call centres of any size.
Receptionist
Console
An attendant console with a simple interface that manages and screens inbound calls.
Often used for
Receptionists or telephone attendants that manage and direct incoming calls.
Cloud Call
Recording
A secure solution that records and manages your calls without expensive on-premise servers and software.
Often used for
Verbal customer satisfaction surveys, employee training and legal compliance.
Unified
Messaging
Use and manage voicemail, emails and messages from anywhere, over any interface.
Often used for
Integration with Microsoft Office.
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AMCOM IP TEL11
Why Amcom
does it better
Dependable ICT solutions
Amcom has the infrastructure and experience on which business and government depend. Our fibre network stretches more than 2,200 kilometres and connects to 50 data centres nationally — of which seven are owned and operated by Amcom.
›Over 200 Channel Partners Australia-wide
›Manage over 120,000 unified communications end-points
›Support 30,000 cloud users nationally
›Connect more than 1.2 million people through the Amcom Network every day
Purpose-built infrastructure
As one of Australia’s most rapidly growing ICT service providers, Amcom is uniquely positioned to build and plan infrastructure with the most advanced technology available. We have made significant investment into our owned and operated Data Centres to ensure we create a performance-driven cloud infrastructure that our customers can depend on.
World-class data centre security
›Data centre access is monitored and controlled with video surveillance and building access management systems
›Personnel access is subject to stringent security clearance protocols and approvals
›Diversity of on-shore local data centre locations to suit your requirements
Built for business
Across the Intelligent Network, we offer truly integrated and industry leading end-to-end ICT solutions, tailored to your requirements and delivered with the peace of mind of using a single provider. Our range of products and services span:
›Network and data centre
›Enterprise Internet
›High-speed data connectivity options
›Cloud solutions
›IP Tel and unified communications
Amcom is an award-winning, ASX
listed, IT and Telecommunications
Company employing over 380
talented people positioned in
six offices across Australia.
Through the delivery of innovative, flexible and cost-effective solutions and top-line customer service and support, we are the provider of choice for the converging Information, Communication and Technology (ICT) needs of business and government across the country.
BroadSoft Enterprise Partnership
Amcom is a BroadSoft Enterprise Partner and together we share a commitment to delivering innovative unified communications over a variety of networks.
Outstanding customer service and leading applications ensure our valued customers receive world-class network based IP telephony to more effectively stay in touch through voice, video, messaging and conferencing.
Tailored support and training
We understand that as a business, support and training are essential to the successful adoption and ongoing use of Amcom’s ICT solutions. To ensure Amcom ICT solutions are the right fit for your organisation, we offer tailored support and training features including:
›24/7 support via phone or email
›Amcom Network Status iPhone App
›Webinar training seminars
›On-premise training
›Video training guides
›Tailored training packages
›Advanced Service Level Agreements (SLAs)
Intelligent Network
The Amcom Intelligent Network is designed and built for business, providing your organisation with national connectivity across an advanced MPLS network.
It is backed by industry leading Service Level Agreements, dedicated 24/7 support, and over 13 years of experience owning and operating data centres and an extensive fibre optic network.
›National network connectivity
›State of the art multi-service network carried over a high-quality fibre optic backbone
Features Basic user Office user Knowledge user Power user
Entry T
el
ephony
Call Waiting • • • •
Calling Line ID Delivery Blocking • • • •
Calling Number Delivery • • • •
Customer Originated Trace • • • •
Privacy • • • •
SMDI Message Desk • • • •
Third-Party MWI Control • • • •
Zone Calling Restrictions • • • •
LDAP Integration • • • • St andar d T el ephony Call Forwarding • • • Call Transfer • • • Three-Way Conference • • • Do Not Disturb • • • Call Pickup • • • Hunt Groups • • •
Last Number Redial • • •
Call Return • • • Speed Dial • • • Call Park • • • Pr emium T el ephony
Busy Lamp Field • •
Shared Call Appearance • •
Instant Group Call • •
Call Notify • •
Hoteling • •
Music on Hold • •
Anonymous Call Rejection • •
Premium Mobility • •
Simultaneous & Sequential Ring • •
Selective Call Forwarding • •
Shared Call Appearance • •
Video Video Calling ° • • •
Mobility
UC-One PC/MAC and Mobile •
Instant Messaging ° • Presence ° • File Transfer • Click-to-Call • Contact Integration • Adv anc ed F eatur e Options Web Collaboration ° ° ° ° Conferencing ° ° ° ° Desktop Integration ° ° ° ° Auto Attendant ° ° ° ° Receptionist Console ° ° ° °
Call & Contact Centre ° ° ° °
Call Recording ° ° ° ° Unified Messaging ›Voicemail ›Fax to email ›Outlook Integration ° ° ° •
Package Features
• included in package °optional at extra chargePERTH | DARWIN | ADELAIDE | MELBOURNE | SYDNEY | BRISBANE Level 22, 44 St Georges Terrace, Perth WA 6000 | GPO Box 2541, Perth WA 6001
tel 08 9244 6000 | fax 08 9244 6591 | amcom.com.au | ABN 33 009 336 341
