BullGuard Backup introduction page 3 Installing BullGuard Backup page 6 Uninstalling BullGuard Backup page 11 Registering BullGuard Backup: creating an account page 12 Running the Backup Wizard page 14 Manually creating backup profiles for files page 18 Manually creating backup profiles for emails page 23 Restoring files from the backup drive page 26 Backup integration in Windows Explorer page 32 Support module page 34
Protecting valuable information: BullGuard Backup
Information is a most valuable resource and its safe keeping and protection is a main concern for everyone. Files with important personal or commercial data can be lost as follows:
• Hardware failure (a hard disk breaks down). • Corrupted by viruses or any other malware.
• Software failure (for example, trying to edit a Word file and the program crashes making the file unreadable).
• Human error (saving changes to a file without having a backup file first). • Storage media errors.
• Theft of laptop/computer.
Backing up files is therefore a necessary step to prevent loss of important or valuable data. BullGuard Backup offers such a solution. Not only does it help protecting your valuable information, but you can use the BullGuard Online Drive as a storage media which you can access from any computer with an Internet connection.
BullGuard Backup protects the privacy of your data as the Online Drive can be accessed only by using a personalized username and a password. The communication with our servers is through a 128 bit secured connection.
BullGuard Backup 8.0 essential features and system requirements
System Requirements – the Backup application will run on computers with the
following configuration:
• Windows Vista/XP/2000 PC • 200 MB free hard-disk space
• Microsoft Internet Explorer 5.5 or higher • DVD/CD-ROM Drive
The application consists of 2 separate components. One is the client application
installed on the user’s computer and the other is located on our server and primarily consists of the online backup drive:
A. The server-side component is represented by our server clusters that hosts the
online backup drives and the controllers that regulate traffic:
BullGuard’s custom-built backup servers are placed in a controlled
environment 25 meters above sea level in an earthquake-free zone, keeping the
BUllGUarD BaCkUp INTrODUCTION
servers safe from any natural disasters.
The data you back up is in turn backed up on our servers.
All uploads and downloads go through secure 128 bit SSL transfers.
The Online Backup Drive can be accessed worldwide from any computer
connected to the Internet, with or without BullGuard Backup installed. Users can access their data by using Internet browsers.
By default, the transfer to our backup drive is encrypted for maximizing the security of the data you send to our servers.
B. The client-side application:
Email client support in e-mail backup will allow users to use BullGuard to
directly backup the emails from their email clients. The Microsoft Outlook, Outlook Express, Windows Mail (Vista only) and Thunderbird e-mail clients are supported.
Access to Online Drive through Windows Explorer will allow users to see their
Online Backup Drives as a folder in Windows Explorer and use drag and drop to backup or restore files.
Scheduled backup while idle will allow the backup profiles to be run when the
computer is not used (during screen-saver mode or longer periods of inactivity). The application will look at the profiles that have not been run for a specific amount of days and it will run the most out-of-date profile first. Once the computer leaves its idle-state, the backup is stopped or paused until the next idle state. Other scheduling options are also available.
Incremental file-transfer will have the Backup client look at the modification
made to the files that are to be backed up and will upload only the changes for those files.
Encrypted backup as an option will make the data put on our servers to be
encrypted with a pass phrase that only the users have access to.
Zipped storage as an option will have the data deposited on the backup server
“Version” backups as option will give the users the possibility to backup several version of the same file on the Online Drive.
Users can also choose to local media such as external hard drives, CDs/DVDs or to remote media such as other PCs from the same network.
In order to benefit from the free 2 months trial period offered for BullGuard Backup, you first need to download and install the program and start the application afterwards in order to be able to register a free account. The registration process can be reached only by running the application on the computer after the installation.
To install BullGuard Backup please follow these instructions:
• Open Internet Explorer and go to http://www.bullguard.com/try/ bullguard-backup.aspx.
• Click on the Download button for the desired Backup version (for 32bit or 64bit Windows).
• It is recommended that you first save the installer file on your computer and only then install the application. At the dialog window after you click on the Download button, choose the Save option.
• At the next window, you need to choose a location where to save the installer file: • In the left pane of Save the window, click on the Desktop button to
choose to download the file directly on your desktop so you will find it easier after you download it
• You can also choose to download it in your My Documents folder by clicking on the My Documents button in the left pane of the Save window.
• After the download is complete, you will just need to click on the Run button to start the installer.
• If you closed the download window when finished, go to the location where you saved the installer and double click it in order to start installing the application. If you get a warning from Windows about running the installer, please choose the
Run option.
• When first starting the installer, you will need to choose a preferred language for the application. Select the desired language and press OK.
• To continue with the installation, you will need to agree to the End User License Agreement which presents the conditions under which you can use the software and the responsibilities for both sides: BullGuard as the developer of the application and the user installing the software. After checking the box to show that you agree, press Next to continue with the installation.
• At the next screen you can choose the location where you want the application installed. The default location is in the Program Files folder. Click Browse to choose another location. Click on Next to start the installation.
• During the installation you will see a progress bar that shows how much of the application has been installed.
By using the Add or Remove Programs located in Control Panel
• Click on the Start button in the lower left corner of your desktop.
• Open the Control Panel window and double click Add or Remove Programs
(Windows 2000 or XP) or Programs and Features (Windows Vista) to open it.
Locate the BullGuard Backup application, select it and then click on the Remove button.
By using the BullGuard Backup uninstaller
• Click on the Start button in the lower left corner of your desktop.
• Go to Programs menu, locate the BullGuard folder and click on the Uninstall
item in order to start the uninstaller.
3. UNINSTallING BUllGUarD BaCkUp
rEGISTErING BUllGUarD BaCkUp:
CrEaTING aN aCCOUNT
When the installation process is done, you can open BullGuard from the following loca-tions:
• Double click the BullGuard Backup desktop icon.
• Click the Windows Start button, go to the All Programs section and then look for the BullGuard folder. You will have the BullGuard Backup shortcut there and you can start the application.
When you first start BullGuard Backup, you will be asked to register for an account. This registration is free of charge and will provide you with 100 MB of Online Drive
space and a 2 months trial period during which you can test the application and see
whether it suits your needs for securing your important files. Note that the applica-tion is 100% funcapplica-tional during the trial period and has no disabled funcapplica-tions.
To create a free trial account start the BullGuard application* and then follow the prompts:
• The next step is choosing a password to your liking for your account. By clicking the Finish button, an email will be sent to your email address to confirm the registration. With the account created, the application will open and you can start using the Spamfilter with your email client.
After installing BullGuard Backup, you can choose to run the Wizard directly to create backup profiles for documents, images and emails. The Wizard feature will help you create specific backup profiles for what kind of information you need to save from your computer.
As the Wizard is highly customizable, users will find it very easy to either let BullGuard search the Windows pre-defined locations or pinpoint the application to specific locations where the data is saved. Therefore, it is highly recommended that you start creating the backup profiles through the Wizard and modify it accord-ingly.
Open BullGuard, go to the Backup section and click on the Wizard button. At the welcome screen for the Wizard click Next.
1. STEP 1 – Please select the items that you want to backup.
2. STEP 2 – You can have BullGuard search for the selected items in their standard
location or set BullGuard to look on your entire computer for similar locations.
Search only standard location - BullGuard will see where Windows has been
installed, it will find where Documents and setting is located and access your
Win-dows user account to scan the My Documents and the email folders.
Search the entire computer – BullGuard will scan the entire computer searching
for specific file types for each of the backup category in the Backup Wizard.
3. STEP 3 – After BullGuard finished searching for the selected items, it will dis-
play a report page with the results.
4. STEP 4 – For each category, you can click on the Change this backup and
customize the backup profile to your liking: adding other files that match the selected category, choosing where to backup the files (Online Driver or other storage options), when to run the backup profile and configure parame ters of the backup process (data encryption, synchronization and compres- sion). For detailed information please read the section reserved to Editing backup profiles.
5. STEP 5 – The Wizard completion screen will be shown next after you have se-
lected the items you want to backup. Click on the Close button to check the backup profile the Wizard has created according to the options you selected. To further edit any profile, please select the desired profile and then click on the Edit button.
6. Run Now – select the backup you just created and click on Run Now to start
If you prefer making your backup profiles of your files manually instead of using the Backup Wizard (page 11), then take the following steps:
1. Open the BullGuard Backup console.
2. Go to the Backup section and in the Backup tab click on the New backup button.
3. At the next screen, BullGuard will offer you two options to help you create the profiles easier – Files or Emails – and you need to select what you would like to have on the backup.
4) Click on the FILES button in order to create a backup profile for your files.
a. In the new pop-up screen, go first to the What tab to select the files you need
to back.
b. Click on the ADD button to add files and/or folder to the profile.
c. If you added entire folders to your backup profile, you can browse through them and uncheck any unnecessary items you don’t want to backup. This way you can backup only the files you need and save space altogether.
d. After selecting all the files you want to backup, you need to select a location for your backup by going to the Where tab:
Online drive – it will upload the files to our backup servers where only you
can access them. You will need to name the backup profile.
CD – BullGuard will offer you the possibility to backup the files directly to a
CD/DVD.
Local/Remote path – you can choose to backup the files on the same com-
puter (another drive) or on a local computer from the same network with you (you will just need to write the path for that computer).
Ask me every time – it will make BullGuard ask for a backup location any
time the backup profile is used.
e. The user can choose when the backup will be started by configuring the set tings in the When tab:
Never. I’ll start it myself. – The backup profile will only run when the user
clicks on the Run Now button.
While the computer is idle. – When the computer is idle (when screen saver is
active for example), Background Backup will look for profiles which haven’t been run for X days and select the most out-of-date first. The profiles will then be carried out as long as the computer is idle. Once the computer leaves its idle-state, the backup is stopped until the next idle state.
I want to select a schedule. – You can choose a specific date and time when
f. The How tab provides the user with multiple settings for customizing the way in
which the backup profile will be run:
Synchronization mode - BullGuard comes with a synchronization mode, which
works in conjunction with the scheduled backup. By default, BullGuard will never
delete files from your backup if they have been deleted from your computer. How-ever, the synchronization mode can help save space on the Online Drive by deleting old files you have deleted from your computer as well. This is especially useful if you use the backup to store your work files - this way you will only have the most recent versions on the backup drive, instead of older ones.
NB: if you accidentally delete a file from your computer and have “Synchroniza-
tion mode” enabled, then when the scheduled backup begins, BullGuard will delete that file from the Online Drive as well.
Compress my backup – All the data from the online backup space will be
com-pressed to use as little space as possible. However, if you use this option, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. If you are often accessing your backup drive and need the files to be readily accessible, it is not recommended to use this option.
Encrypt my backup – By default, the transfer to our backup drive is encrypted for
maximizing the security of the data you send to our servers. However, by check-ing this option, the data put on our servers will be encrypted with a pass phrase that only the users have access to. With this option enabled, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. This is not a recommended option to use if the user frequently accesses his backup and needs only to retrieve few files by browsing the online drive with any browser.
NB: if you accidentally forget the pass phrase, you will lose your files as you
Keep several versions of my files – This option enabled will allow the user to have
more backups of the same file on his online drive.
If you prefer making your backup profiles of your emails manually instead of using the Backup Wizard (page 11), then take the following steps:
1. Open the BullGuard Backup console.
2. Go to the Backup section and in the Backup tab click on the New backup button.
3. At the next screen, BullGuard will offer you two options to help you create
the profiles easier – Files or Emails – and you need to select what you would like to have on the backup.
• Click on the Emails button in order to create a backup profile for your files.
• In the new pop-up screen, go first to the What tab to select the email client
and identity you want to backup the emails from. By clicking on the Rename
link in the upper right corner of the What tab, you can name the backup pro
file to your liking.
MaNUally CrEaTING BaCkUp prOfIlES
fOr EMaIlS
• You are then displayed the items from the email client, you can browse through them and uncheck any unnecessary items you don’t need to backup. This way you can backup only the emails you need and save space altogether. • After selecting all the emails you want to backup, you need to select a location for your backup by going to the Where tab:
Online drive – it will upload the files to our backup servers where only you
can access them. You will need to name the backup profile. CD – You cannot backup the emails on a CD/DVD.
Local/Remote path – you can choose to backup the files on the same computer
(another drive) or on a local computer from the same network with you (you will just need to write the path for that computer).
Ask me every time – it will make BullGuard ask for a backup location any time
the backup profile is used.
• The user can choose when the backup will be started by configuring the set- tings in the When tab:
Never. I’ll start it myself. – The backup profile will only be run when the
user clicks on the Run Now button.
While the computer is idle. – When the computer is idle (when screen saver
I want to select a schedule. – You can choose a specific date and time when
you want the backup profile to be run automatically. If the computer is not started at that moment, the backup will be run at the next computer start. • The How tab will provide the user with multiple settings for customizing the
way in which the backup profile will be run:
Synchronization mode - BullGuard also comes with a synchronization mode,
which works in conjunction with the scheduled backup. By default, BullGuard will never delete files from your backup if they have been deleted from your computer. However, the synchronization mode can help save space on the on- line drive by deleting old files you have deleted from your computer as well. This is especially useful if you use the backup to store your work files - this way you will only have the most recent versions on the backup drive, instead of older ones.
NB: if you accidentally delete a file from your computer and have “Synchro-
nization mode” enabled, then when the scheduled backup begins, BullGuard will delete that file from the online drive as well.
Compress my backup – All the data from the online backup space will be com-
pressed to use as little space as possible. However, if you use this option, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. If you are often accessing your backup drive and need the files to be readily accessible, it is not recommended to use this option. Encrypt my backup – By default, the transfer to our backup drive is encrypted
for maximizing the security of the data you send to our servers. However, by checking this option, the data put on our servers will be encrypted with a pass- phrase that only the users have access to. With this option enabled, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. This is not a recommended option to use if the user fre- quently accesses his backup and needs only to retrieve few files by browsing the online drive with any browser.
NB: if you accidentally forget the pass phrase, you will lose your files as you won’t be able to retrieve them.
Keep several versions of my files – This option enabled will allow the user to
have more backups of the same file on his online drive.
The profiles can be edited by simply selecting the specific profile and clicking the
Edit button to adjust the settings to your liking.
To start using a backup profile, simply double click it or select the profile and click on the Run Now button.
You will have several options to restore files:
• Through the Restore tab in the BullGuard application.
• Directly from an Internet Explorer window after you have logged onto your online drive.
• Directly from Windows Explorer after you have logged onto your online drive.
Note that you cannot use Internet Explorer or Windows Explorer drives for restor-ing compressed or encrypted backup profiles. If you often use browsers to access your online drive to add and/or retrieve files from it, make sure that you will not use the Encrypt my backup and Compress my backup options when configuring
the backup profiles.
1. Restoring files by using the BullGuard application
• Open BullGuard Backup, go to the Restore tab in the Backup section and click on the Start Restore Wizard.
• Choose what type of information you would like to restore by choosing either Files or Emails option at the following screen and click Next.
• You will then need to specify where the back is located – on your online drive, on a CD/DVD or on a local/remote computer.
• The next screens will depend on whether you chose Online or Locally:
For files/emails backed up on the Online Drive you will need to choose the backup profile from where you would like to restore the files and then select the files to restore from that profile.
For files/emails backed to a local path or a removable media (CDs, DVDs or
exter-nal hard disks) you will need to find the folder where the backup is located:
• You will then need to provide the application with a location where the files should be place. By default, BullGuard will create a folder on your desktop (BullGuard Restore) and it will put the file in that folder. Click Start in order to
begin the restore operation.
• After the process is finished successfully BullGuard will display the Restore Complete screen. In that screen, in the lower left corner, you have a link but-
ton to Open Restore Folder so that you will immediately access your re-
2. Restoring files using Internet Explorer
• Accessing it directly from the BullGuard application
Open BullGuard Backup.
Go to the Backup tab and then to the Online Drive tab; once you are in the On- line Drive tab, you will notice the counter for the current backed up files show- ing you how much of the Online Drive is used and the user currently logged on.
Click on the Browse Online Drive button and the BullGuard Online Drive
window will open up (you may need to login with your username and password for the BullGuard account in order to be able to view the content of the drive).
You only need to use drag and drop or Copy and Paste options to restore the files from the Online Drive.
• Accessing from the online account page (support only for Internet Explorer 5.5 or higher)
Open an Internet Explorer page and go to https://www.bullguard.com/
my-account.aspx and login with your username and password.
Once logged on your account page, click on the Access Backup button.
To add and/or remove files from the Online Drive you only need to use drag and drop or use Copy and Paste options.
BaCkUp INTEGraTION IN WINDOWS
ExplOrEr
The newest feature for BullGuard Backup 8.0 is the integration in the Windows Explorer that will allow the user to access the Online Backup drive directly without opening either the application or an internet browser. This way, the user can copy files to and from the Online Backup drive whenever convenient.
To use the integrated Online Drive:
• Open My Computer or Windows Explorer and you will notice the Online Drive icon; you can open My Computer from the Windows Start button or Windows Explorer by either right clicking the My Computer icon and choosing the Explore option or by pressing the Windows key + E from your keyboard.
• To have documents backed up directly to the Online Drive you can use the
• To restore the files, either use drag and drop from the backup drive to any
location on your computer or use Copy and Paste functions to move the files from the drive.
Users can directly contact the Support Team through the application by using the Support module. They can send emails, initiate chat sessions or even ask for remote assistance when needed for more complicated issues.
To ask for assistance, users will need to enter their name within the Settings tab from the Support module. Unless a name is entered, the application will warn the user to enter a name before asking for help.
Sending emails or initiating chat sessions
• To initiate a chat or send an email, press the New Question button from any tab
in the Support module.
• In the Subject field, users will either need to enter a subject regarding their
question or a short description of the problem they have encountered while trying to use BullGuard. This will help our Support Team to provide faster and more accurate assistance.
• After filling in the subject, user need to choose how they would like to contact
the Support Team – either by email (Write an email button) or by starting a chat session (Start a chat button).
After clicking the Write an email button, a new window will open where the user can write and edit the support request:
• Send button – will send the email.
• Edit – will provide functions such as Undo, Cut, Paste, Copy, Select all.
• Attach – in some cases, the Support Team will ask you to provide them with screen shots of error messages, files from your computer or diagnosis reports. You can send us those files by clicking on the Attach button and browsing to the location of the file you need to attach.
• Delete – will delete the email.
• Print – will send it to a printer to have it on paper. It will be needed to print some instructions in case you need to uninstall BullGuard or if you are asked to perform other tasks where you will not be able to access the BullGuard interface.
• Prev/Next buttons – it will browse through emails.
• Start a chat – it will initiate a chat session if the user decides to contact the Sup- port team directly.
Chatting and Remote Assistance
As soon as the user will choose to initiate a chat session, a chat window will open where the entire between the user and Support Officer will take place:
• The lines of the Supporter and several system messages will appear in the upper
part of the chat window.
• The user can write in the lower part in the Send message: section. Sending the lines is done either by clicking on the Send button or by pressing the Enter key.
• Send file – if the user’s issue requires it, the support will ask for some report files from the user’s computer.
• End Chat – to finish a chat session, simply press this button. The chat tran scripts are saved and the user can find them in the Message Center tab in order to review instructions or previous discussions.
• Remote Access – sends an invitation to a Remote Assistance session to the Supporter.
Remote Assistance
The BullGuard Supporters will be able to directly work on your computer through Remote Assistance as long as the user will ask and grant them the access. The RA is a powerful tool that can speed up solving users’ problems while avoiding long email exchanges. The Remote Assistance is definitely a plus for the BullGuard user friendly environment.
Working with Remote Assistance
• View mode – the Supporter will only be able to see exactly what the user sees on his computer screen. View Mode is initiated automatically when the user starts a Remote Assistance session by clicking on the Remote Access button. A notification window regarding the start of a Remote session will ask the user whether to accept or deny the session.
• Access mode – the Supporter will be able to interact with the user’s computer directly and operate the necessary changes on the PC to remedy the problem. While in Access mode, the Support will have control over the user computer, but the user can always stop this access by clicking on the Take Control button or by pressing the ESC key. Before the Supporter can work on the computer through Remote Assistance, the user will need to accept an agreement by which he allows the user to work on the computer.
For the rare occurrences when the user might not be able to contact the Support Team directly from the application, they will be able to use the Support page from our website. Any page on our website has a Live chat button for easier access to the
Support line.
Click on the Live chat or Live Support buttons in order to start a chat session or on
