Unit Information Form
Unit Information Form (UIF) UIF01011
SECTION 1 - Changes made to Section 1 of the UIF will require Faculty level approval. If substantial changes to Units/Courses are required, consult with Sub Dean (Quality Enhancement) for advice
Unit Name Organising Modern Health Care Services
Unit Code SHR608-6
Level 7
Credit Value 15
Location of Delivery Luton, Putteridge Bury and International MBA Centres
Summary/Overview
This unit provides a structured space to deepen and apply notions of systems working to the specific challenges of organising complex health care services effectively and efficiently. The unit design supports the exploration of best practice and praxis (theory practice links) relevant for Health Service delivery in learners own contexts.
Appreciative enquiry and problem based learning promote the skills of critical analysis, negotiation and resolution required of all Health Care leaders. Participants will be provided with scenarios for debate, analysis and the merits of proposed resolutions will be further explored.
The teaching, learning and assessment philosophy of an open and constructive approach is chosen deliberately to support participants to develop the depth of critical evaluation required to generate a report recommending responses to an
specifically identified Health Care Service design issue, and reflect on the value of the process as a whole.
Aims
To constructively evaluate collegiate working and explore best practice
To develop capacity to manage differences of experience, expectation, uncertainty and risk inherent in the complex and ever changing health service environment
To develop the astuteness to balance innovation and creativity To identify a „real world concern‟ worthy of health service
provision analysis leading to a recommendations report demonstrating how recommendations would be realised Core Learning Outcomes
Learning Outcomes
On completion of this unit you should be able to:
Assessment Criteria
To achieve the learning outcome you must demonstrate the ability to:
1
Critically analyse and constructively reflect the realities associated with the organisation of current and future health care services
Critically evaluate the use of Appreciative Inquiry and Problem Based Learning Propose, maintain and reflect on how to create effective and efficient collaborative strategic working relationships which embody risk awareness, leadership, influence and collegiality
2
Identify factors that determine optimal design and delivery of organisational and operational structures in the presence of competing influences
Demonstrate how the effective use of a range of specific organisational models support decision making
Evaluate how the challenges of conflicting demands are resolved
3 Critically evaluate how the fiscal environment impacts on service delivery
Evaluate the consequences of effective and ineffective fiscal foresight, non-compliance and unforeseen events
Differentiate between and find common ground among the agendas of „profit‟ and „not-for profit‟ organisations 4 Global Health : Synthesise national and
organisational responsibilities associated with resource use
Postulate the impact of changing population demographics and transport policies on access to health care services
Critically review and demonstrate how the realities of maintenance,
depreciation, waste management, recycling and carbon minimisation may influence the design of future health care service
5
Critically evaluate theories concerning the practical application of selected Human resource strategies
1
Exercise critical judgment in the selection of workforce planning tools, workforce development and succession strategies, contracting in or
sub-contracting out
Critically explore how emotional intelligence supports responsiveness, change, creativity and stability
SECTION 2 - Any changes made to Section 2 of the UIF will normally require Faculty level approval
Period of delivery Two years part-time/one year full-time Student Activity
(10 notional learning hours = 1 credit)
Activity Notional
Learning Hours Contact 10-39 e-learning - workshops, self
directed study, research, and voice to voice
61 -80
Groupwork 30
Assessment – preparation and writing
30 Total 150 Approach to Learning In this unit learners are consistently invited to apply a
range of models to particular healthcare settings. The approach is predominantly group work utilising problem based and self-directed learning and appreciative inquiry. You will be encouraged to identify the competing demands and agendas inherent in the design and development of modern healthcare services.
Assessment is by report and structured critical reflection on the learning journey during the unit. Skills Development Communication
To help with the development of this;-
Your oral communication skills are developed through practical tasks, and via informal group work activities, focused on problem solving. These activities and opportunities seek to mimic activities and settings to be found in the real world. Application of report and reflective academic writing skills are required for assessments 1
Information Literacy
To help with the development of this you will:- Make effective use of the virtual learning environment (VLE); · Use of books, journals, conference
proceedings as well as the online subscribed content to information for current topics;
Research and Evaluation
To help with the development of this you will be guided (and encouraged) to access and critically review information sources throughout the unit in support of topics relevant to practical learning activities,
Creativity and Critical Thinking
To help with the development of this you will:- Develop innovative/creative solutions and will be exposed to a number of scenarios to which you will
apply both critical and appreciative thinking. A creative approach to problem solving is encouraged, not only in relation to specific practical tasks, but also to wider issues that relate to “real world” concerns in relation to information systems. All the assessments provide opportunities for you to demonstrate applied leadership, management skills, knowledge,
understanding creativity and critical awareness. Assessment Strategy You will apply your critical understanding of factors
that impact on modern healthcare organisations to writing a structured report with recommendations on a service design and delivery case study 3000 words. (70%)
The second part of the assessment is a reflective account (1500 words) of your learning process which highlights your personal professional development and how the unit has contributed to your capacity to organise modern healthcare services. (30%)
No Assessment Method* Description of Assessment Method Weight % Learning Outcomes Assessed Submission week (assignments ) or length (exam) 1 2 3 4 5 1 CS Report and recommendations 70 x x x x Week 11 2 RE Reflective account of
learning and development 30 X x Week 14
*The following codes for assessment methods apply:-
AR Artefact PC Practical
CB computer-based PF Performance
CS case study PL placement
DI dissertation or project PO Portfolio
EX Exam PR Presentation
GR group report RE individual report
IT In-unit test OR Oral
LR literature review OT Other
SECTION 3 - Once initial approval of the unit has been given, the Unit Co-ordinator may make changes to this section, following appropriate consultation
Outline Teaching Schedule
Introduction. Systems thinking review. Appreciative Inquiry (AI) & Problem Based Learning (PBL)
The World as a healthy planet. Carbon Minimisation : Ethical & governance complexities
Stakeholder politics: communication, consultation, engagement
Demand verse Provision, Profit v Not for Profit
Service delivery evolution : Mergers & acquisitions
Accessing tomorrows health care provision - population transport models
Tooling up : the challenges of technological innovation
Centres of excellence v Community locality
Workforce planning strategies : Growing our own or Bringing in Fresh
Innovative, creative & driven personalities : Organisational emotional intelligence
Reflection & Reflexivity : Tensions in responsibility, awareness and personal development
Problem Based Learning Group reflective presentations 1
Problem Based Learning Group reflective presentations 2
Unit review Recommended Resources Essential
Anderson, M. (2004) The metrics of workforce planning. Public Personnel Management. 33 (4) pp.363-378
Hughes, M. (2009) Handbook for developing emotional and social intelligence: best practices, case studies, and strategies. Oxford: Pfeiffer
Savin-Baden, M. (2004) Foundations of problem based learning. Maidenhead: Open University Press
Vissers, J. (2005) Health operations management: patient flow logistics in health care. London: Routledge
World Health Organisation (2005) Preparing a health care workforce for the 21st century: the challenge of chronic conditions. Available at:
http://www.who.int/chp/knowledge/publications/workforce_report.pdf (Accessed: 29 June 2010) World Health Organisation (2007) Assessing financing, education, management and policy context for strategic planning of human resources for health. Available at:
http://www.who.int/hrh/tools/assessing_financing.pdf (Accessed: 29 June 2010) Background
Walburg, J. (2005) Performance management in health care: improving patient outcomes an integrated approach. London: Routledge
Walsh, K. (2006) Healthcare management. Maidenhead: Open University Press Journals
Public Personnel Management
Review of Public Personnel Administration Workforce
Websites
NHS Workforce Planning http://www.healthcareworkforce.nhs.uk/ World Health Organisation http://www.who.int
SECTION 4 – Administrative Information
Field Healthcare
Department/School/Division Business Systems Unit Co-ordinator
Version Number 1.0
Body approving this version Date of University approval of this version (dd/mm/yyyy)
Shared Units – Indicate below all courses which include this Unit in their diet Executive MBA Healthcare
MBA hospital and health services
Form completed by: Linda Jones / Bernadette Henderson
Name: Date: 30th June 2010
Authorisation on behalf of the Faculty Teaching Quality and Standards Committee (FTQSC) Chair: ……… Date: …..……….
Unit Updates Date
(dd/mm/yyyy) Nature of Update
FTQSC Minute Ref:
