Job Role Domestic Data Entry Operator
Credits(NVEQF/NVQF/NSQF) 4 Version number 0.1
Industry IT-ITeS Drafted on 30/08/13
Sub-sector Business Process Management Last reviewed on 30/08/13
Occupation Customer Relationship
Management Next review date
30/08/15
Job Role Domestic Data Entry Operator (Level 4)
Role Description Maintain proper entry of required data of customers through use of various data entry softwares and techniques.
NVEQF/NVQF level
Minimum Educational Qualifications Maximum Educational Qualifications
4 12th
Diploma in Computer Science/Technology
Training
(Suggested but not mandatory)
Training programs and certifications in database management, hardware management, routing and switching, network management, customer orientation, dealing with difficult customers etc.
Experience 0-1 years of work experience/internship in a relevent area
Occupational Standards (OS)
Compulsory:
1. SSC/ O 3022 (Undertake data entry services)
2. SSC/ O 9001 ( Manage your work to meet requirements )
3. SSC/ O 9003 ( Maintain a healthy, safe and secure working environment )
Optional:
Computer Fundamental
What is Computer?
Computer is an advanced electronic device that takes raw data as input from the user and
processes these data under the control of set of instructions (called program) and gives
the result (output) and saves output for the future use. It can process both numerical and
non-numerical (arithmetic and logical) calculations.
A computer has four functions:
a. accepts data
Input
b. processes data
Processing
c. produces output
Output
d. stores results
Storage
Input (Data):
Input is the raw information entered into a computer from the input devices. It is the
collection of letters, numbers, images etc.
Process:
Process is the operation of data as per given instruction. It is totally internal process of
the computer system.
Output:
Output is the processed data given by computer after data processing. Output is also
called as Result. We can save these results in the storage devices for the future use.
Computer System
All of the components of a computer system can be summarized with the simple
equations.
COMPUTER SYSTEM = HARDWARE + SOFTWARE+ USER
•
Hardware = Internal Devices + Peripheral Devices
All physical parts of the computer (or everything that we can touch) are known as
Hardware.
•
Software = Programs
Software gives "intelligence" to the computer.
•
USER = Person, who operates computer.
Major parts of the Computer
Input Devices
1. Mouse
2. Keyboard
3. Scanner
4. Digital
Camera
5. Web
Camera
6. Joysticks
7. Track Ball
8. Touch
Pad/
Screen
9. Light Pen
10. Bar Code
Reader
13. Magnetic
Ink
Character
Reader
(Used in
Bank)
14. Optical
Mark
Reader
(Used for
Answer-
Sheet
Marking
Purpose)
15. Magnetic
Card
Reader
(Used in
Shops,
Colleges,
Stations etc)
16. Biometric
Devices
17. Bluetooth
Processor
CENTRAL PROCESSING UNIT (CPU)
The main unit inside the computer is the CPU. This unit is responsible for all events
inside the computer. It controls all internal and external devices, performs arithmetic and
logic operations. The CPU (Central Processing Unit) is the device that interprets and
executes instructions.
Output Devices
1. Monitor
2. Printer
(Dot
Matrix)
InkJet
Laser
3. Projector
4. Plotter
5. Speaker
Storage Devices
1. Primary memory (main memory)
A. RAM (Random Access Memory/Read-Write Memory)
B. ROM (Read-only-memory)
2. Secondary memory (storage devices)
A. Hard Disk (Local Disk)
B. Optical Disks: CD-R, CD-RW, DVD-R, DVD-RW
C. Pen Drive
D. Zip Drive
E. Floppy Disks
F. Memory Cards
G. External Hard Disk
A. Hard
Disk
B. Optical
disk
C. Pen Drive
D. Zip
Disk
(super
disk)
E. Floppy Disk
F. Memory
Cards
G. External
Hard Disk
Peripheral Devices
1. The
Modem/
Internet
Adapter
2. Switches/H
ub
Internal Components
1. The Mother
Board
2. Expansion
Slots
3. CMOS
Battery
4. Cooling
Fan
5. Network
Card
6. Graphics
Card
7. Power Supply
Unit (SMPS)
8. Memory
Slots
Software
Software, simply are the computer programs. The instructions given to the computer in
the form of a program is called Software. Software is the set of programs, which are used
for different purposes. All the programs used in computer to perform specific task is
called Software.
Types of software
1. System software:a) Operating System Software
DOS, Windows XP, Windows Vista, Unix/Linux, MAC/OS X etc.
b) Utility Software
Windows Explorer (File/Folder Management), Windows Media Player, Anti-
Virus Utilities, Disk Defragmentation, Disk Clean, BackUp, WinZip, WinRAR
etc…
2. Application software:
a) Package Software
Ms. Office 2003, Ms. Office 2007, Macromedia (Dreamweaver, Flash,
Freehand), Adobe (PageMaker, PhotoShop)
b) Tailored or Custom Software
SAGE (Accounting), Galileo/Worldspan (Travel) etc.
3. Computer Languages & Scripting:
a) Low Level Language
i) Machine Level Language
ii) Assembly Language
Machine language: These language instructions are directly executed by CPU
Assembly language: The endeavor of giving machine language instructions a
name structure that means bit strings of instructions of machine language are
given name here
High Level Language: The user friendly language ...more natural language
than assembly language.
Assembler is needed to convert assembly language into machine language
Complier is needed to convert high level to machine language
b) High Level Language
COBOL (COmmon Business Oriented Language), FORTRAN (FORmula
TRANslation), BASIC (Beginner's All-purpose Symbolic Instruction Code), C,
C++ etc. are the examples of High Level Language.
Types of Computer
On the basis of working principle
a) Analog ComputerAn analog computer (spelt analogue in British English) is a form of computer that uses
1. Thermometer
2. Speedometer
3. Petrol Pump
Indicator
4. Multimeter
b) Digital Computer
A computer that performs calculations and logical operations with quantities represented
as digits, usually in the binary number system.
c) Hybrid Computer (Analog + Digital)
A combination of computers those are capable of inputting and outputting in both digital
and analog signals. A hybrid computer system setup offers a cost effective method of
performing complex simulations.
On the basis of Size
a) Super ComputerThe fastest type of computer. Supercomputers are very expensive and are employed for
specialized applications that require immense amounts of mathematical calculations. For
example, weather forecasting requires a supercomputer. Other uses of supercomputers
include animated graphics, fluid dynamic calculations, nuclear energy research, and
petroleum exploration.
The chief difference between a supercomputer and a mainframe is that a supercomputer
channels all its power into executing a few programs as fast as possible, whereas a
mainframe uses its power to execute many programs concurrently.
b) Mainframe Computer
A very large and expensive computer capable of supporting hundreds, or even
thousands, of users simultaneously. In the hierarchy that starts with a simple
microprocessor (in watches, for example) at the bottom and moves to supercomputers at
the top, mainframes are just below supercomputers. In some ways, mainframes are more
powerful than supercomputers because they support more simultaneous programs. But
supercomputers can execute a single program faster than a mainframe.
c) Mini Computer
A midsized computer. In size and power, minicomputers lie between
workstations and
mainframes. In the past decade, the distinction between large minicomputers and small
mainframes has blurred, however, as has the distinction between small minicomputers
and workstations. But in general, a minicomputer is a multiprocessing system capable of
d) Micro Computer
i.
Desktop Computer: a personal or micro-mini computer sufficient to fit on a
desk.
ii.
Laptop Computer: a portable computer complete with an integrated screen
and keyboard. It is generally smaller in size than a desktop computer and larger
than a notebook computer.
iii.
Palmtop Computer/Digital Diary /Notebook /PDAs: a hand-sized
computer. Palmtops have no keyboard but the screen serves both as an input
and output device.
e) Workstations
A terminal or desktop computer in a network. In this context, workstation is just a
generic term for a user's machine (client machine) in contrast to a "server" or
"mainframe."
On the basis of Brand
a) IBM/IBM Compatible Computers
c) Apple/Macintosh
Booting
The process of loading the system files of the operating system from the disk into the
computer memory to complete the circuitry requirement of the computer system is called
booting. The system files of MS. DOS are:
Types of Booting:
There are two types of booting:
•
Cold Booting: If the computer is in off state and we boot the
computer by pressing the power switch ‘ON’ from the CPU box
•
Warm Booting: If the computer is already ‘ON’ and we restart it by pressing
the ‘RESET’ button from the CPU box or CTRL, ALT and DEL key
simultaneously from the keyboard then it is called warm booting.
How to start the Computer in Ms. Windows mode?
There is nothing special you need to start this system. Just,
1. Switch ON the Power Supply.
2. Switch ON the CPU and,
3. Switch ON the Screen (Monitor).
How to Shutdown (Turn Off) the Computer?
Before shutting down the Computer, close all opened windows at first. Then,
1. Click on Start button.
2. Click on Shutdown (Turn Off Computer).
Then, Computer asks you:
What do you want the Computer to do?
•
Standby
•
Shutdown (Turn Off)
•
Restart
•
Restart in MS-DOS mode.
Note: The options will be different from one OS to another.
3. Choose 2nd option (i.e. Shutdown/Turn Off).
4. Click on OK.
Then, wait until the message “It’s now safe to turn off your Computer”.
5. Then, Switch Off the screen.
6. Switch Off the CPU.
Basic Computer Literacy
Quiz One
1-1. FORTRAN programming language is more suitable for …… A. Business Applications
B. Marketing Applications C. Scientific Applications D. None of the above
1-2. Mostly which of the following device is used to carry user files? A. Floppy Disk
B. Hard Disk C. RAM
D. CDROM
1-3. Which device is used to backup the data? A. Floppy Disk
B. Tape
C. Network Drive D. All of the above
1-4. In order to play and hear sound on a computer, one needs: A. a sound card and speakers
B. a microphone
C. all of them required D. none of them required
1-5. Which of the following are the cheapest memory devices in terms of Cost/Bit? A. Semiconductor memories B. Magnetic Disks C. Compact Disks D. Magnetic Tapes
1-6. In a computer _____ is capable to store single binary bit. A. Capacitor
B. Flip flop C. Register D. Inductor
1-7. A set of flip flops integrated together is called ____ A. Counter
B. Adder C. Register
D. None of the above
1-8. Which of the following are the best units of data on an external storage device?
A. Bits B. Bytes C. Hertz
A. Counter B. Loader C. Adder
D. Shift register
1-10. Which of the following have the fastest access time? A. Semiconductor Memories B. Magnetic Disks C. Magnetic Tapes D. Compact Disks --- Answers 1 – C / 2 – A / 3 – D / 4 – A / 5 – C / 6 – B / 7 – C / 8 – B / 9 – D / 10 – A ---
Quiz Two
2-1. Which is a semi conductor memory? A. Dynamic
B. Static C. Bubble D. Both a & b
2-2. Which of the following is a read only memory storage device? A. Floppy Disk
B. CD-ROM C. Hard Disk D. None of these
2-3. Which of the following is a programming language? A. Lotus
B. Pascal C. MS-Excel D. Netscape
2-4. What do you call the translator which takes assembly language program as input & produce machine language code as output?
A. Compiler B. Interpreter C. Debugger D. Assembler
2-5. What is a compiler?
A. A compiler does a conversion line by line as the program is run B. A compiler converts the whole of a higher level program code into machine code in one step
A. An interpreter does the conversion line by line as the program is run
B. An interpreter is the representation of the system being designed C. An interpreter is a general purpose language providing very
efficient execution D. None of the above
2-7. What are the stages in the compilation process? A. Feasibility study, system design and testing B. Implementation and documentation
C. Lexical Analysis, syntax analysis, and code generation D. None of the above
2-8. A Compiler is ____
A. a combination of computer hardware
B. a program which translates from one high-level language to another C. a program which translates from one high-level to a machine level language
D. None of these
2-9. When a key is pressed on the keyboard, which standard is used for converting the keystroke into the corresponding bits?
A. ANSI B. ASCII C. EBCDIC D. ISO
2-10. A Pixel is __________
A. A computer program that draws picture B. A picture stored in secondary memory C. The smallest resolvable part of a picture D. None of these --- Answers 1 – D / 2 – B / 3 – B / 4 – D / 5 – B / 6 – B / 7 – C / 8 – C / 9 – A / 10 – C ---
Quiz Three
3-1. Which device is used as the standard pointing device in a Graphical User Environment?
3-2. Which number system is usually followed in a typical 32-bit computer? A. 2 B. 10 C. 16 D. 32
3-3. Which number system is usually followed in a typical 32-bit computer?
A. Binary B. Decimal C. Hexadecimal D. Octal
3-4. Which of the following is not an output device? A. Scanner
B. Printer C. Flat Screen D. Touch Screen
3-5. Which of the following devices have a limitation that we can only store information to it but cannot erase or modify it?
A. Floppy Disk B. Hard Disk C. Tape Drive D. CDROM
3-6. Which technology is used in Compact disks? A. Mechanical
B. Electrical
C. Electro Magnetic D. Laser
3-7. Which of the following storage devices can store maximum amount of
data?
A. Floppy Disk B. Hard Disk C. Compact Disk
D. Magneto Optic Disk
3-8. Which of the following is the largest manufacturer of Hard Disk Drives?
A. IBM B. Seagate C. Microsoft D. 3M
3-9. The programs which are as permanent as hardware and stored in ROM is known as
A. Hardware B. Software C. Firmware D. ROM ware
D. All of these --- Answers 1 – B / 2 – A / 3 – A / 4 – A / 5 – D / 6 – D / 7 – B / 8 – B / 9 – C / 10 – C ---
Quiz Four
4-1. Primary memory stores A. Data alone
B. Programs alone C. Results alone D. All of these
4-2. EPROM can be used for A. Erasing the contents of ROM
B. Reconstructing the contents of ROM
C. Erasing and reconstructing the contents of ROM D. Duplicating ROM
4-3. Which device can understand difference between data & programs? A. Input device
B. Output device C. Memory
D. Microprocessor
4-4. The contents of information are stored in A. Memory data register
B. Memory address register C. Memory arithmetic registers D. Memory access register
4-5. Memory unit is one part of A. Input device
B. Control unit C. Output device
D. Central Processing Unit
4-6. Algorithm and Flow chart help us to A. Know the memory capacity
B. Identify the base of a number system C. Direct the output to a printer
D. Specify the problem completely and clearly
4-7. Which of the following is not a valid size of a Floppy Disk? A. 8″
4-8. The basic operations performed by a computer are A. Arithmetic operation
B. Logical operation C. Storage and relative D. All the above
4-9. The earliest calculating devices are A. Abacus
B. Clock
C. Difference Engine D. None of these
4-10. Who built the first Mechanical Calculator A. Joseph Marie Jacquard
B. John Mauchly C. Blaise Pascal D. Howard Aiken --- Answers 1 – D / 2 – C / 3 – D / 4 – A / 5 – D / 6 – D / 7 – D / 8 – D / 9 – A / 10 – C ---
Quiz Five
5-1. Punched cards were first introduced by A. Powers
B. Pascal C. Jacquard
D. Herman Hollerith
5-2. Computers built before the First Generation of computers were: A. Mechanical
B. Electro-mechanical C. Electrical
D. None of these
5-3. Word length of a Personal Computer is ___ A. 4 bits
B. 8 bits C. 16 bits D. 64 bits
5-4. Size of the primary memory of a PC ranges between A. 2KB to 8KB
5-5. CPU speed of a personal computer is A. 32 KIPS
B. 100 KIPS C. 1 MIPS
D. None of these
5-6. Programs are executed on the basis of a priority number in a A. Batch processing system
B. Multiprogramming C. Time sharing D. None of these
5-7. Cursor is a ____ A. Pixel
B. Thin blinking line C. Pointing device D. None of these
5-8. Operating system, editors, and debuggers comes under? A. System Software
B. Application Software C. Utilities
D. None of the above
5-9. What is the first stage in software development? A. Specification and design
B. Testing
C. System Analysis D. Maintenance
5-10. What is System Analysis?
A. The design of the screen the user will see and use to enter or display data
B. System analysis defines the format and type of data the program will use
C. System Analysis involves creating formal model of the problem to be solved
D. None of the above
--- Answers 1 – D / 2 – B / 3 – B / 4 – C / 5 – B / 6 – B / 7 – B / 8 – A / 9 – C / 10 – C ---
Quiz Six
A. Operating system extensions B. Cookies
C. Diagnostic software D. Boot diskettes
6-2. Which programming languages are classified as low level languages?
A. Basic, COBOL, FORTRAN B. Prolog 2, Expert Systems C. Knowledge based Systems D. Assembly Languages
6-3. Which of the following is not anti-viruses software? A. NAV
B. F-Prot C. Oracle D. McAfee
6-4. Which device is required for the Internet connection? A. Joystick
B. Modem C. CD Drive D. NIC Card
6-5. What does DMA stand for? A. Distinct Memory Access B. Direct Memory Access C. Direct Module Access D. Direct Memory Allocation
6-6. Which of the following is a storage device? A. Tape
B. Hard Disk C. Floppy Disk D. All of the above
6-7. When did John Napier develop logarithm? A. 1416
B. 1614 C. 1641 D. 1804
6-8. A normal CD-ROM usually can store up to __________data? A. 680 KB
B. 680 Bytes C. 680 MB D. 680 GB
6-9. MIS is designed to provide information needed for effective decision making by?
A. Consumers B. Workers C. Foremen D. Managers
D. Optical output device --- Answers 1 – C / 2 – D / 3 – C / 4 – B / 5 – B / 6 – D / 7 – B / 8 – C / 9 – D / 10 – B ---
Quiz Seven
7-1. The Second Generation Computer was based on ________. A. Vacuum Tube
B. Silicon Chips C. Transistor D. Bio Chips
7-2. The Third Generation Computer was made with ________ A. Vacuum Tube
B. Discrete Components C. IC
D. Bio Chips
7-3. The BIOS is the abbreviation of ________. A. Basic Input Output System
B. Best Input Output System C. Basic Input Output Symbol D. Base Input Output System
7-4. What do you call a single point on a computer screen? A. Cell
B. Element C. Pixel D. Bit
7-5. RJ45 UTP cable has ________ Cables. A. 2 pair B. 3 pair C. 4 pair D. 5 pair 7-6. Basic is ________ language. A. a procedural B. an object oriented C. both A and B
B. Simplex C. Half-duplex
D. None of the above
7-8. How was the generation of computer classified? A. by the device used in memory & processor
B. by the speed of computer C. by the model of the computer D. by the accuracy of computer
7-9. Who invented Analytical engine? A. Blaise Pascal
B. George Bool C. Charles Babbage D. Dr. Herman Hollerith
7-10. Through which device the main components of the computer communicate with each other?
A. Keyboard B. System Bus C. Monitor D. Memory --- Answers 1 – C / 2 – C / 3 – A / 4 – C / 5 – C / 6 – A / 7 – A / 8 – A / 9 – C / 10 – B ---
Quiz Eight
8-1. MICR stands for
A. Magnetic Ink Character Reader B. Magnetic Ink Code Reader C. Magnetic Ink Case Reader D. None of the above
8-2. Which access method is used to access cassette tape? A. Direct
B. Sequential C. Both of the above D. None of the above
8-3. EEPROM stands for
A. Electrically Erasable Programmable Read Only Memory B. Electronic Erasable Programmable Read Only Memory
A. SRAM B. DRAM C. ROM
D. All of the above
8-5. ASCII stands for
A. American Standard Code for Information Interchange B. American Scientific Code for International Interchange C. American Standard Code for Intelligence Interchange D. American Scientific Code for Information Interchange
8-6. The output quality of a printer is measured by A. Dot per sq. inch
B. Dot per inch
C. Dots printed per unit time D. All of the above
8-7. Main storage is also called A. Accumulator
B. Control Unit C. Register Unit D. Memory
8-8. Which is valid statement A. 1 KB = 1024 Bytes
B. 1 MB = 1024 Bytes C. 1 KB = 1000 Bytes D. 1 MB = 1000 Bytes
8-9. After copying the content how many times can you paste? A. 1 B. 16 C. 32 D. Many 8-10. 1 nibble equals to A. 1 bits B. 2 bits C. 4 bits D. 8 bits --- Answers 1 – A / 2 – B / 3 – A / 4 – B / 5 – A / 6 – B / 7 – D / 8 – A / 9 – D / 10 – C ---
Quiz Nine
D. None of the Above
9-2 Who is credited for using punch cards to control patterns of a weaving machine?
A. Blaise Pascal
B. Herman Hollerith C. Jacquard
D. Charles Babbage
9-3 Dedicated Computer means A. Doesn’t have OS
B. Used by single person
C. Assigned to one and only one task D. All of Above
9-4 Computer Keyboard can be classified as __________ Device? A. Memory
B. Input C. Output D. Storage
9-5 Physical connection between Microprocessor Memory and other parts is called _________
A. Path B. Hub
C. Address bus
D. None of the above
9-6 Shortcut Notation for groups of four Binary Digits is called ____________ Number System.
A. Unicode B. Decimal C. Binary D. Hexadecimal
9-7 What is the full form of AT in the IBM PC-AT? A. Applied Technology
B. Advance Technology C. Additional Technology D. None of the Above
9-8 ____________ has the shortest access times. A. Cache Memory
B. Virtual Memory C. Secondary Memory D. All of the Above
9-9 In Computer terminology ‘CAD’ is stands for A. Computer And Design
B. Computer Algorithm in Design C. Computer Aided Design
D. None of the above
9-10 Which of the following is not an Input Device? A. Touch Screen
--- Answers 1 – A / 2 – C / 3 – C / 4 – B / 5 – C / 6 – D / 7 – B / 8 – A / 9 – C / 10 – D ---
Quiz Ten
10-1 What is Unicode? A. Standard Font B. SoftwareC. Character Encoding System D. Keyboard Layout
10-2 In Computer System Scanner is ______ Device? A. Input
B. Output C. Both
D. None
10-3 Which of the following memory has the shortest access time? A. Virtual Memory
B. Cache Memory C. External Memory D. Register
10-4 Speed of Laser Printer is measured in A. LPM
B. PPM C. DPI D. DPS
10-5 Which of the following device cannot be shared in Network? A. CD Drive
B. Printer C. Mouse D. Hard Disk
10-6 Which of the following is not Computer Hardware? A. Mouse
B. Monitor C. Antivirus D. Printer
10-8 Which of the following memories needs refresh? A. DRAM
B. SRAM C. ROM
D. All of above
10-9 A Dumb terminal has A. Processor and Keyboard B. Processor and Hard Disk C. Keyboard and Hard Disk D. Keyboard and Screen
10-10 Who invented Integrated Circuit (IC)? A. Herman Hollerith B. Jack Kilby C. Semen Korsakov D. Bill Gates --- Answers 1 – C / 2 – A / 3 – D / 4 – B / 5 – C / 6 – C / 7 – D / 8 – A / 9 – D / 10 – B ---
Quiz Eleven
1. Which one is not an output device?
o
Printer
o
Monitor
o
Keyboard
o
Modem
2. Which one works as an output and input device?
o
Modem
o
Scanner
o
Mouse
o
Monitor
3. All computers must have:
o
Word processing software
o
An operating system
o
A printer attached
o
Read Only Memory or ROM
o
BIOS
5. An operating system is:
o
Integrated software
o
CD-ROM software
o
Application software
o
System software
6. Software is:
o
A computer program
o
A set of instructions
o
All of the above
o
Only in operating systems
7. One MB is equal to:
o
The amount of RAM in every computer
o
1 billion bytes
o
1024KB
o
1 thousand bytes
8. The resolution of a printer is measured in:
o
Megabits
o
Hz
o
Dots per inch (DPI)
o
Inches (diagonal)
9. Windows and Macintosh computers:
o
Are both manufactured by Motorola
o
Both use Intel microprocessors
o
Use the same operating system
o
Are not compatible
10. A computer port is used to:
o
Communicate with other computer peripherals
o
Download files from the web
o
Communicate with all hard drives
o
Connect computers together
11. Which computer is the fastest?
o
PII 600MHz
o
PIII 600MHz
o
Pentium 600MHz
o
486 Turbo
12. Which hard disk will be able to store more information?
o
24MB
13. In order for your computer to play music you need:
o
A network card and speakers
o
A sound card and speakers
o
Nothing more than the internal speaker
o
A CD-ROM drive
14. In order to access the World Wide Web you need:
o
An Internet connection, an Internet Service Provider and browser software
o
Only Internet Explorer or Netscape Navigator
o
A modem and a browser
o
Nothing. All computers can access the Internet
15. If you have two different printers attached to your computer:
o
It is not possible to have two printers attached to a single computer
o
You need to install a single printer driver
o
You need to use application software that can recognize both printers
o
You need to install two different printer drivers in order to be able to print to
either printer
16. Which file extensions indicate only graphics files?
o
BMP and DOC
o
JPEG and TXT
o
TXT and STK
o
BMP and GIF
17. Which Windows program do you use to manage folders and files?
o
Windows Explorer
o
Windows Accessories
o
Microsoft Office
o
Windows Control Panel
18. What is a URL:
o
An email address
o
The title of a web site
o
The address of a page on the World Wide Web
o
A communication method between computers and printers
19. Which media holds more information?
o
Floppy diskette
o
DVD
o
CD-ROM
o
Zip drive
20. Which one is an email address:
o
http://vianet.com/index.htm
o
D:\\Email\Standard
o
joesmart@billme.com
21. CPU means (1 point)
o
Central Processing Unit
o
Controlled Program Utilization
o
Computer Programming Unit
o
Computerized Processing Unit
22. Computers use a special code for representing letters and numbers, known as the
(1 point)
o
processing code
o
binary code
o
CRX code
o
integrated code
23. The main circuit board in the computer that connects the parts of the computer
is the (1 point)
o
hard drive
o
motherboard
o
fatherboard
o
main board
24. The part of the computer that processes the information is the (1 point)
o
floppy disk
o
CD-ROM drive
o
monitor
o
microprocessor
25. Which of these is not an example of an input device? (1 point)
o
keyboard
o
mouse
o
hard drive
o
scanner
26. Processing speed in computers is measured in (1 point)
o
millivolts (mV)
o
hertz (Hz)
o
megahertz (MHz)
o
rpm's
27. External devices such as printers and scanners plug into in the back of the
computer. (1 point)
o
RX-5's
o
expansion slots
o
outlets
o
ports
28. Windows is (1 point)
o
a kind of operating system.
o
a graphics display device.
29. To "boot a computer" means to (1 point)
o
add extra drives.
o
turn on the sound.
o
turn it on.
o
throw it out - it's outdated.
30. The hard drive in the computer is usually (1 point)
o
Drive A.
o
Drive B.
o
Drive C.
o
Drive H.
31. A "byte" is (1 point)
o
found in the upper right corner of a window screen.
o
a group of 8 bits of code.
o
the capacity of a sound card.
o
the part that moves on a disk drive.
32. When you click SAVE on the monitor, and there is no floppy disk in a drive, the
document or application you're using is stored (1 point)
o
on the RAM chips.
o
on the CD-ROM drive.
o
in ROM memory.
o
on the hard drive.
33. Pictures on the display screen (monitor) are made up of (1 point)
o
pixels.
o
layers of color.
o
bits.
o
video "packets"
34. Temporary memory is called (1 point)
o
RAM
o
CAD
o
DOS
o
ROM
35. Which of these is not one of the three main functions of a microprocessor? (1
point)
o
fetch
o
store
o
decode
o
execute
36. Which of these is not an example of computer hardware? (1 point)
o
video card
o
mouse
37. To "debug" the system means to (1 point)
o
clean it.
o
find and correct errors.
o
decode it.
o
set up icons.
38. A megabyte is (1 point)
o
1,000 bytes
o
1 byte
o
1 million bytes
o
1 trillion bytes
39. Formatting a disk means (1 point)
o
installing an operating system on it.
o
setting up sections on the disk to store the files in.
o
cleaning the disk from any dust contaminates.
o
programming the disk so data on it can't be erased.
40. A system that connects individual computers together is a(n) (1 point)
o
operating system.
o
network.
o
tape drive system.
o
partnered path.
41. When you use a PC, you are using a (1 point)
o
programmable console.
o
powered calculating machine.
o
personal computer.
o
processing contraption.
42. VDU stands for:
o
Video Display Unit
o
Visible Display Unit
o
Visual Display Unit
o
Video Diode Unit
Windows XP
Windows XP is an operating system which runs as an interface between the
computer and you to help you use the PC and allow you to run complex
applications.
To open up Windows XP, you need to first login with your userid and password.
1. The Desktop
1.1 Overview
The Desktop is where you start when you first log in and it refers to the computer
screen and includes the taskbar across the bottom and icons which are shortcuts
to run applications. The Desktop will always be there during the session, behind
whatever else you do.
The Desktop is where you start to access any files, folders or applications and so,
when viewing folder structures, is placed at the top of the hierarchy of places to
which you might go.
THE DESKTOP
Click here for menu
taskbar
1.2 The Taskbar
The Taskbar appears along the bottom of your screen and includes the Start
button and clock.
When an application is running a button appears on the taskbar. This has the
appearance of being pressed in if the application is the active one (i.e. the one
currently being used). To switch to another open application, click on its taskbar
button and the window will open as the active one.
Taskbar operations
To display tooltips:
Hover with the mouse over the button on the taskbar - hovering over an
application button gives the name of the file that is open in that application.
To display the date
Hover with the mouse over the time and the date will display in a tooltip.
To minimise all open applications
Right click on an empty part of the taskbar, then choose Show the Desktop. All
the open windows will be minimised to the buttons on the taskbar, so displaying
the desktop. The menu option will then change to Show Open Windows, ready
for restoring them all. Clicking on an individual button will display the window for
that one only.
To tile or cascade windows
Right click on an empty part of the taskbar, and then choose Tile Windows
Horizontally, Tile Windows Vertically or Cascade Windows
To view the task list
This is a way of viewing a list of the applications running on the PC and their
status. Right click on an empty part of the taskbar, and then choose Task
Manager. Under the Applications tab you can see the list. From here you could
select an application that was not responding and use the End Task button to
close it down.
Taskbar customisation
Right click with the mouse on an empty part of the taskbar and choose
Properties.
Unlocking the taskbar
If you take the tick off ‘Lock the
taskbar’, you will then be able to
drag it elsewhere on the desktop,
adjust divisions between taskbar
areas and change its depth.
Auto-hide the taskbar
If this option is ticked, the taskbar
will only appear when your mouse
pointer approaches the bottom of
the screen.
Ensure the taskbar is visible
If you have the option ‘Keep the
taskbar on top of other windows’
ticked, then the taskbar will still be
visible, even when an application
window is maximised.
Group similar taskbar buttons
Ticking this option means, that when more than one instance of an application is
running, the taskbar buttons will either be next to each other, if there is room, or
will be consolidated onto one button. Clicking on the one button will list the open
files.
Displaying the Quick Launch toolbar
By ticking ‘Show quick launch’, a useful set of buttons appear on the taskbar next
to the Start button. Initially there are shortcuts for your web browser, email
application and a Show the desktop button, which will minimise all the open
windows. Further shortcuts can be added here.
1.3 The Start Menu
The Start Menu is where you can begin to do anything – it provides means to run
any installed application and find any files that are on the computer, as well as
customise how it is set up.
Start Menu operations
To display the Start Menu
A single click on the Start button displays
the Start menu.
To close the Start Menu
Click on any empty space on the desktop.
Starting applications from the Start
Menu
There is a list of useful shortcuts to
applications down the left side of the Start
menu. There is a dividing line: those
above the line (the pinned items) are
constant, but you can add extra ones here
yourself; those below the line (the most
frequently used programs) will change to
reflect the applications you use most
often.
A single click on a menu item will run it.
If a menu item has an arrow beside it, then you can hover over it to display
further menus.
Hovering over All Programs with your mouse pointer will display a list of all
available applications.
Start Menu customisation
Right click with the mouse over the Start button and choose Properties.
Here you could change the
style of the Start menu to be
similar to earlier versions of
Windows.
Clicking on the Customize
button brings up your
customisation options
From here you can choose the number of
frequently used programs that will be
listed, and you can clear this list.
From the Advanced tab, there are many
other options.
To display a program at the top of the Start Menu
Right-click the program you want to display as a pinned item on the Start menu.
This program could be a link on the Start menu, in Windows Explorer, in My
Computer, or on the desktop. Then click Pin to Start menu.
You can remove a program from the pinned items list by right-clicking the
program and then clicking Remove from This List.
You can change the order on the pinned items list by dragging a program to a
new position.
1.4 Desktop icons
The desktop icons are shortcuts to applications or files.
A double click will run the application
A single click selects an icon (– if you then press Enter the application will run).
A right click on an icon brings up a shortcut menu. From here you can choose to
rename it, open it, delete it or look at its properties.
Re-aranging icons
You can move an icon by clicking on it with the mouse and dragging it.
You can re-arrange icons by right-clicking on an
empty part of the desktop, and choosing ‘Arrange
Icons by’, then choose an option.
Autoarrange will always put the icons back if they
get dragged out of place.
Creating a desktop shortcut
Right click on the desktop, choose New, then Shortcut. Click on the Browse
button to choose the application/file for which you want the shortcut. After Next
you can choose the name for it. Finish will create it.
Alternatively, you can drag an application on to the desktop from the Start menu
for instance, or you can right click on an application link, choose Send to, then
Desktop (create shortcut).
1.5 Desktop settings
Customisation of the desktop is done by right-clicking on an empty part of the
desktop and choosing Properties.
Changing the display style
Under the Themes tab, from the
drop down list by the Themes box,
choosing Windows XP gives you the
normal XP look.
(Windows Classic is a style very
similar to previous versions of
Windows, such as NT.)
Then click OK.
Changing the resolution
If you think that everything on your
screen is too small or too large then
you may want to try changing the
screen resolution.
Choose the Settings tab, then drag
the Screen Resolution slider to what you want – perhaps to 800 by 600 pixels.
Then click OK.
2. To Close Down the PC
To log off and leave the computer running
From the Start menu, click on Log Off.
You can choose to either close your programs and log off or leave your programs
running and log on as a different user.
To close down the PC
This will log you off and prepare your computer for powering off. It will probably
power off automatically.
3. Changing your password
Press CTRL + ALT + Delete, then choose Change Password and fill in the form.
4. Basic Windows Operations
Everything you do will run in a window. All windows have common features.
A typical window
Control box Application name
Title bar
Minimize Maximize Close
menu bar
toolbar
scroll bar
status bar
To move a window
Click on the title bar and drag it.
To maximise a window
Click on the Maximize button at the top right. The application will then fill the
screen (except for the taskbar at the bottom).
To restore a Window
Click on the Restore button. When a window is maximized, the Maximize button
becomes the restore button and will return the window to the size it was before
being maximized.
To minimize a window
Click on the Minimize button. The application will shrink down to a button on the
taskbar. Clicking on the taskbar button will bring it back.
To resize a window
Click on the border and drag to the size required. Dragging the corner enables
both sides to be resized at once.
To close a window
Click on the X at the top right corner. The application will be closed down.
The Control Box
Clicking this brings up a menu for some of the above operations. Double clicking
closes the window.
Scrolling
If all the content of the window is not visible there will be a scrollbar(s). Click on
the arrows at each end of a bar to scroll.
Moving between open windows
Alt+Tab
or click on a taskbar button.
See Appendix A for a fuller list of Windows operations for mouse and keyboard
5. Drives, Folders and Files
See ‘Where to save your work’ in Appendix B for information about the different
drives.
Files on a computer drive can be saved into folders, which are arranged in a
hierarchical or tree structure. You can create your own folders into which you
can save your files, so as to make them easy to find again.
You should keep your own files separate from any existing files on your
computer, as these may be system files that are needed to run the computer.
My Computer
This is a collection of the drives accessible to you from your computer, such as
your floppy drive or CD ROM drive. It appears in the Start Menu and sits directly
under ‘The Desktop’ in the hierarchical structure.
You can also access your personal and shared network drives (h: and s:) from
My Computer, but not other computers on the network.
Your local area on the network will be labelled with your login name e.g. Itnjh
on ‘User1\Staff\User’ (H)). The H is not always visible being at the end of the
label.
My Documents
When you are logged in to the network on a University PC, My Documents is set
up to point directly to your H: drive, your home area on the network. (It would
otherwise point to an area in your profile on the C: drive.)
‘My Documents’ appears in the Start Menu and sits directly under ‘The Desktop’
in the hierarchical structure. You will also see links to My Documents throughout
Windows as you work, so the direct link to H can be useful when you want save
or find your own files.
Saving your work
Within an application, the menu item File, Save As takes you to a dialogue box.
From here you will need to choose where to save your work as a file and give the
file a name.
This is a typical Save As screen:
Choose drive here where file is to be saved
Go up a level
Direct link to H drive
Contents of drive/ folder shown in Save in box. Double click a folder to display the contents
Type new file name here
