Service description
iSeeU Intelligent Customer Service &
Workflow Software as a Service
SaaS Pricing
Software as a Service
Sept 2013
Contents
iSeeU Global - Intelligent Customer Service & Workflow Software as a Service – G-Cloud
Price List ... 3
Intelligent Customer Service & Workflow Software as a Service – iSeeU Pro Product Suite Features ... 5
Pricing (including unit prices, volume discounts (if any), data extraction etc.) ... 7
iSeeU Core Platform – Monthly £ ... 8
+Pre-configured Use Cases (Optional) Monthly £ ... 9
Example Cost Book (SaaS PRICE) iSeeU system (Sept 2013) – IL2 ... 11
This table details an example of an iSeeU Core Platform (250 user example) Subscription – IL2 ... 11
This table details an example of an iSeeU Core Platform (250 user) + the Pre-configured SHEQ (Safety, Health, Environment & Quality) Incident Manager use case Subscription – IL2... 12
On-line Training - Provision of 1 to 1 coaching on Forms & Workflow Designer Tools & iSeeU Pro platform ... 13
SaaS ‘Data’ Storage and Connectivity Options Pricing ... 13
Terms & Conditions ... 14
Service Credits ... 14
SaaS Lot 3 iSeeU Commercial in Confidence Page 3 iSeeU Global - Intelligent Customer Service & Workflow Software as a Service – G-Cloud Price List
This document provides the September 2013 Price List for the iSeeU G-Cloud 4 SaaS service offering, including volume discounts.
From a SaaS Consumer Subscription perspective the following table details the “Users”: iSeeU User ‘Role’ Definitions for SaaS licensing purposes
Role Description
System Administrator Full system access including User Management, Content Management & Audit
Support Desk User Support (Contact) centre / service desk staff as well as Corporate end-Customers accessing Support Desk to raise/review their own tickets.
Engineer / Field Service Resource Remote and Office based workforce or sub-contractors i.e. resources assigned “Tickets”
iSeeU Care – Safe user or connected device
iSeeU care facilities used to provide a remote portal (mobile or web) access for example in
Telecare/Telehealth/M2M remote monitoring scenario’s and/or extranets & CRM portals using iSeeU Care TILE based portals or device interfaces.
SaaS Lot 3 iSeeU Commercial in Confidence Page 5 Intelligent Customer Service & Workflow Software as a Service – iSeeU Pro Product Suite Features
The iSEEU Pro Resource & Customer Service Management Platform is at the heart of each SaaS solution enabling rapid automation of business process pathways (workflows), integration to 3rd party systems, seamless integration to collaborative communications (voice, text, email,
documents) and remote monitoring device integration (join the “Internet of Things” M2M revolution).
Future proof your investment with the flexibility to adapt any deployment to new operational and legislative requirements via the easy to use iSeeU Forms, Graphical workflow (business process mapping), and Report Writer tool kits. Enable other business areas to be quickly Mobile and Web enabled with efficiency gains through process automation and integration.
The Core Platform and/or Pre-configured Use Cases are delivered as a cloud service, provisioned and day 1 content personalised to meet your operational needs.
The SaaS solution offers three levels of options to each SaaS Consumer subscriber:
Core Platform (Entry Level SaaS)
+Pre-configured Use Case (Pre-built Line of Business SaaS)
Custom Use Case configuration (Bespoke SaaS)
This table details the services provided for each subscriber option: Core
Platform
This is the vanilla iSeeU Pro product suite, with no pre-configured content that provides the end user with the Resource & Customer Service Management Platform fully customisable via the easy to use iSeeU “drag & drop” Graphical Forms, Workflow and Report design tools; everything an organisation requires to create their own in-house operational integrated system.
Core Platform consists of the following software modules: – iSEEU Pro
• Service Desk (Ticketing) & Resource Management • Reporting suite (one click data extract to Excel and PDF) • Content Management System
– iSEEU Care / Safe
• Web and Mobile ‘remote’ user portals • Device Connectivity
– iSEEU Design Tools (Optional) • Workflow Designer
• Visually map your line of business processes (pathways, rules and interventions)
• Automate your Business Process to drive efficiency, quality and cost savings
• iSEEU Forms Designer
• Create and publish forms across Web and Mobile devices • iSEEU Report Designer
• Create and publish reports
+Pre-configured Use Case
This SaaS package is an addition to the iSeeU Core Platform, pre-configured with out of the box use cases (Forms, Workflows, Reports and Integrations) to support the following use cases:
- Service Desk
- SHEQ (Safety Health Envrionment Quality) Incident Manager - Care Management Platform
- Telecare service desk (*inc optional devices for Power/Temp monitoring) Custom Use
Case
configuration
This SaaS offer package is an addition the iSeeU Core Platform, and assumes that the consumer is competent to configure line of business use cases (Forms,
Workflows, Reports and Integrations) to deliver consumer specific operational requirements.
Note: The consumer may wish to seek help via Consultancy - see iSeeU SFIA rate card.
Example scenario’s include:
- Service Management/Engineering - Machine to Machine (M2M) SCADA
- Case Management, Business Activity Tracking - Facilities and Asset Management
- On-line Surveys.
- Health Care Pathway audit - Telehealth Remote monitoring
- Reassurance or reminder call (IVR) service - Clinical Trials Management
- Social Care
- Rail and Road Inspections - Staff Induction and Onboarding
Pricing (including unit prices, volume discounts (if any), data extraction etc.)
The following table details the Monthly Consumer Subscription Price (per user or per connected device as specified), volume discounts are also detailed.
A Consumer solution can consist of ONLY the iSeeU Core Platform, or the iSeeU Core Platform with the addition of a +Pre-Configured Use Case subscription which provides an pre-configured ready to use line of business solution. Alternatively the consumer can configure their own solution by subscribing to the iSeeU Core Platform and purchasing training and/or Professional Services from iSeeU.
Key to the following tables:
- MOQ = Minimum Order Quantity
- Prices are in £ GBP excluding VAT per user (or per connected device) per month unless otherwise stated
- SaaS is for subscription to rental of the software and associated support only, title does not pass to the consumer. - SaaS price includes the G-Cloud accredited IL2 and IL3 Hosting infrastructure charges.
iSeeU Core Platform – Monthly £
iSeeU Pro – Service Desk and Content Management
System User Volumes 1 5 10+
System Administrator (power user) MOQ = 1 £ 100.00 £ 80.00 £ 50.00
User Volumes *50-249 251-1000 2501-5000 5000+
Support Desk Operator MOQ=15 £ 25.00 £ 20.00 £ 18.00 £ 16.00 Resource/Engineer MOQ =25 £ 10.00 £ 8.00 £ 6.00 £ 5.50
iSeeU Care / Safe Portal MOQ MOQ = 50 MOQ = 251 MOQ = 2501 MOQ = 5001 Per User or Connected Device (IL2) See MOQ £ 34.59 £ 12.01 £ 3.78 £ 2.82
IL3 cost addition per user
Additional Monthly Fee for IL3 SaaS
subscription + £ 13.05 + £ 2.72 + £ 0.23 + £ 0.06
iSeeU Design Tools User Volumes 1 5 10+
iSeeU Workflow Designer MOQ = 1 £ 100.00 £ 95.00 £ 85.00 iSeeU Forms Designer MOQ = 1 £ 100.00 £ 95.00 £ 85.00
iSeeU Report Designer Inc in iSeeU pro core foc foc foc
Voice & SMS Communication Charges Connections 1 2 3+
SMS Gateway - dedicated Phone number £ 360.00 £ 30.00 £ 30.00 £ 28.00 SMS Credit (variable charge)
from 450 per 5000
SMS
IVR - dedicated Phone number £ 260.00 £ 24.00 £ 24.00 £ 22.00 IVR - Call Credit (variable charge) from 6p per min
SaaS Lot 3 iSeeU Commercial in Confidence Page 9 +Pre-configured Use Cases (Optional) Monthly £
iSeeU - Service Desk User Volumes *50-249 251-1000 2501-5000 5000+
Service Desk Use Case - Per User MOQ = 50 £ 6.00 £ 5.00 £ 4.00 £ 3.00
SMS Gateway - dedicated Phone number Required
SMS Credit (variable charge) Required
iSeeU - SHEQ (Safety, Health, Environment & Quality)
Incident Manager User Volumes *50-249 251-1000 2501-5000 5000+
SHEQ Use Case - Per User MOQ = 50 £ 7.00 £ 5.75 £ 4.50 £ 3.75
SMS Gateway - dedicated Phone number Required
SMS Credit (variable charge) Required
iSeeU – Care Management Platform User Volumes *50-249 251-1000 2501-5000 5000+
Care Management Use Case - Per "Patient under
management" MOQ = 250 n/a £ 8.00 £ 7.00 £ 6.00
SMS Gateway - dedicated Phone number Required
SMS Credit (variable charge) Required
IVR - dedicated Phone number Optional
iSeeU – Telecare Service Desk (Power and Temperature
Monitoring) User Volumes *50-249 251-1000 2501-5000 5000+
Telecare Use Case - Per Registered Device (Alert Gateway)
Min Order Qty is
250 £ 4.00 £ 2.50 £ 1.50 £ 1.00
SMS Gateway - dedicated Phone number Required
SMS Credit (variable charge) Required
IVR - dedicated Phone number Optional
IVR - Call Credit (variable charge) Optional
UK CE approved Mains Power Status and Temperature monitor (equipment rental inc SIM SMS credit)
MOQ = 50 Min 12 month
SaaS Lot 3 iSeeU Commercial in Confidence Page 11 Example Cost Book (SaaS PRICE) iSeeU system (Sept 2013) – IL2
This section provides an example cost book (SaaS PRICE) for provision of an n x user iSeeU solution, based on a 250 user system that iSeeU would expect.
This table details the annual Licence and Support costs for 12 months, excluding any professional services that may be required to configure and commission Consumer custom elements of the solution.
This table details an example of an iSeeU Core Platform (250 user example) Subscription – IL2 User Licences
Min Order Quantity Basis
SaaS Subscription Cost Per month £
Year 1 Cost £ GBP (example) iSeeU Core Platform
iSeeU Forms Designer 1 100 1,200
iSeeU Workflow Designer 1 100 1,200
iSeeU Pro 20 (1 x Admin) (15 x Support) (25 x Engineer) 725 (1 x Admin) @ 100 (15 x Support) @ 25 (25 x Engineer) @ 10 8,700
iSeeU Care – Safe Portal 250 250 @ 12.01 (IL2) 36,030
iSEEU SMS URL engine 1 foc 0
SMS Number Set-up Year 1 1 30 360
SMS Credit (5,000) 1 37.5 450
Interactive Voice Response (IVR) dedicated phone number
0 Not Applicable, no IVR Not Applicable, no IVR
Annual Total SaaS Fee (exVAT) £ 47,940 per annum Average user cost = £ 16 per user per mth
This table details an example of an iSeeU Core Platform (250 user) + the Pre-configured SHEQ (Safety, Health, Environment & Quality) Incident Manager use case Subscription – IL2
User Licences SaaS Subscription Cost Per month £
Year 1 Cost £ GBP(example)
iSeeU Core Platform
iSeeU Forms Designer 1 100 1,200
iSeeU Workflow Designer 1 100 1,200
iSeeU Pro 20 (1 x Admin) (15 x Support) (25 x Engineer) 725 (1 x Admin) @ 100 (15 x Support) @ 25 (25 x Engineer) @ 10 8,700
iSeeU Care – Safe Portal 250 250 @ 12.01 (IL2) 36,030
iSEEU SMS URL engine 1 foc 0
SMS Number Set-up Year 1 1 30 360
SMS Credit (5,000) 1 37.5 450
Interactive Voice Response (IVR) dedicated phone number
0 Not Applicable, no IVR Not Applicable, no IVR
+iSeeU SHEQ (Safety, Health, Environment & Quality) Incident Manager
SHEQ Use Case – Per User 250 5.75 17,250
Annual Total SaaS Fee (exVAT) £ 65,190 per annum Average user cost = £ 22 per user per mth
SaaS Lot 3 iSeeU Commercial in Confidence Page 13 On-line Training - Provision of 1 to 1 coaching on Forms & Workflow Designer Tools & iSeeU Pro platform
The following price list details the daily charge rate for the on-line product coaching training session. The charges exclude VAT.
Description Cost
Familiarisation with Forms Designer £550 per delegate
Familiarisation with Workflow Designer £550 per delegate
Familiarisation with iSeeU Pro £550 per delegate
Familiarisation with iSeeU Care & Remote Monitoring £550 per delegate
System Administrator and/or End User Classroom based Training on iSeeU Product suite (on-line webex based)
£ 1,200 per course for up to 4 delegates
SaaS ‘Data’ Storage and Connectivity Options Pricing
Additional G-Cloud Data Storage space can be required if the iSeeU Pro document management facility and/or multi-media files are captured via workflow depending on Consumer transaction volumetric. In addition PSN IL2, IL3 connectivity options may be required by some specialist Consumers. Please refer to the JIS Pricing list for Compute as a Service (Production) Pricing and Connectivity Options for G-Cloud, available on-line in the G-Cloud catalogue.
Terms & Conditions
• Please refer to iSeeU Terms and Conditions
Service Credits
• Please refer to iSeeU SaaS Service Description Document
Details of any trial service available.
iSeeU offer a 30 day free trial for up to 10 users within a single organisation, for the “iSeeU Core software” and one “Pre-configured Use Case”, accessible via the internet for evaluation purposes only - available upon request.
