Business Plan
Summary
2012-2016
ProgramCorporate, Operational & Council Services
Service grouping
Corporate Services
ServiceHuman Resources
TypeInternal Service
Owner:
Mike Bushby Division Manager Fleet Services and Departmental
Resources, Planning, Environmental & Engineering Services
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Strategic Priority
Purpose
Good government
The Departmental Resources Division is responsible for the implementation of Health and Safety and Driver Training programs to the PEES Operational Service areas.
Financial & Staffing
In $000s 2010 Actual 2011 Revised Budget
Operating budget
Expenditure: 748 755
Non-tax revenue: 369 374
Net (tax
supported): 379 381
Capital budget 2010 Revised Budget 2011 Revised Budget
Expenditure: 0 0 Non-tax revenue: 0 0 Net (tax supported): 0 0 Staffing FTEs: 6.0 6.0 Percentage of expenditures budget (all rate sources): 0.05 0.05 Annual per household cost of net budget ($): 2.29 2.27
Key processes
Occupational Health and Safety
Outsourced percentage
10%
%
The Division processes and investigates 200 reports of injury. Division promotes the Internal responsibility process and works with the service areas to
recommend corrective actions.
The Division coordinates the Departmental Continuous Occupational Health & Safety Program. Assist in establishing health and safety targets and actions plans for improved safety.
The Division develops procedures applicable to the department’s OHS risks legislative requirements
The Division routinely conducts on site field audits to identify weaknesses in the operations areas and recommends improvements.
Vehicle and Equipment Programs
Outsourced percentage
10%
%
The Division approves all employees competencies in the operation within the Fleet vehicle and equipment classifications.
It provides light and heavy equipment series training. It provides fall arrest and forklift instruction.
The Division operates as the Commercial Vehicle Operator Authority (CVOR) for over 180 heavy duty units.
The Division investigated over 120 motor vehicle/equipment accidents or
damage reports and initiated recovery of costs or remedial actions to be taken. G, D, A, & Z endorsement licensing services and certification training is
provided. Staff Support Outsourced percentage 0% %
The Division provides support for various Corporate initiatives and Training programs including Management Developmental Training Program including harassment prevention, code of conduct, AODA, return to work programs. The Division provides record retention for staff training and maintains employee profiles.
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Regulatory/Policy landscape
ServiceMandatory
Delivery method
Legislative
New council direction, new regulations, legislative changes
Safety a Priority - risk avoidance - Individual Responsibility, Collective Accountability fits very well with the health and safety program
Internal Responsibility System - Culture of Safety
Environmental Stewardship - OHS programs are very closely aligned with Environmental programs.
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Current state of this service
This is a highly regulated field with the Ministry of Labour in PEES. The division supports service areas with both Industrial and Construction regulations.
PEES requires a great deal of support as they continue to have over 200 injury and accident occurrences annually.
PEES has the greatest OHS risks. Managing that risk through programs and procedures and training is continuous.
Continuous challenge to meet the training needs of staff and supervisors.
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Recent enhancements to economy, efficiency and effectiveness
External and Internal rental of training rooms during slow periods to offset costs of operation. We have a firm contract for training with Ridgetown College and their "Clean Water" water training programs which provide $2500 in revenue. This also provides a venue for training our water operations staff on site which otherwise would require travel expenses and additional time away.
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Future direction of this service
Exploring the Corporate Model and strategy for delivering Occupational health and safety services. Many operations have implementation and support needs.
Tracking training and employee databases need to develop. Also the livelink data storage needs to be refined and accessible as a resource to field supervisors to assist with compliance and control measures.
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Objectives next 4 years
Implement Reform Changes in OHS
New regulation governing Occupational Health and safety in Ontario
Expected completion year
2012
Division responsible
Departmental Resources & Fleet Services
Actions
Implementation plan Training
Outcomes and measures
Protection against orders from the MOL
Continue with Customer Service Model
Training for staff
Feedback on performance
Determining value of service and expectations
Expected completion year
2012
Division responsible
Departmental Resources & Fleet Services
Actions
Team Meetings
Performance Measures Provide direction to manager
Outcomes and measures
Enhanced customer service image. Reactive and valued service
Hands free Legislation - Impact on Drivers
Implement Training and monitoring of compliance
Expected completion year
2012
Division responsible
Departmental Resources & Fleet Services
Actions
Provide information and training
Road to Zero OHS Audit
Work Municipal Health and safety Services to participate in an audit
Expected completion year
2012
Division responsible
Departmental Resources & Fleet Services
Actions
Participate in audit and react to recommendations.
Outcomes and measures
Reduction in accidents and Injuries
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Emerging issues and challenges
Regulation
New OHS regulations in Ontario governing how Health and Safety agencies will be structured and the powers of inspectors. In addition some Landmark cases in Ontario will change the actions of employers and constructors.
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2012 - 2016 Service changes with financial impact (+/-)
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A Activity measures Description of measurements
Total Number of Vehicle Collisions investigated
2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals
129
2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast
120 120 110 105
2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast
100 95 95 95
Comments
Expected reduction in vehicle collisions with additional driver training initiatives. This is a new measure, therefore no historical data is available.
Description of measurements
Supervisor reports of Injury or Incident
2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals
300
2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast
260 257 220 220
2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast
215 215 215 215
Comments
Many reports are incident only, the nature of outside works activities continue to result in high injury rates. However with additional training and additional programs the rate of incidents are expected to continue to decrease. This is a new measure, therefore no historical data is available.
Description of measurements
Continuous Improvement Safety Initiatives
2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals
75
2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast
85 85 85 90
2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast
90 90 90 90
Comments
The Health and Safety Management system triggers over 85 continuous improvement objectives annually. Results are reported to SMT on a Bi-annual basis. This is a new measure, therefore no historical data is available.
Description of measurements
Accredited Continuing Education Courses offered
2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals
3
2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast
3 4 4 5
2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast
5 5 6 7
Comments
Projecting more courses seeking accreditation based in the need in sewer and water licensing programs. This is a new measure, therefore no historical data is available.
Description of measurements
Classroom Training Hours
2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals
4,000
2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast
4,000 3,750 4,250 4,250
2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast
4,250 4,250 4,250 4,250
Comments
Recruitment for trainers in 2010 resulted in fewer training hours. Expect to see increases based on full complement in 2011. This is a new measure, therefore no historical data is available.
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