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Business Plan Summary

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Business Plan

Summary

2012-2016

Program

Corporate, Operational & Council Services

Service grouping

Corporate Services

Service

Human Resources

Type

Internal Service

Owner:

Mike Bushby Division Manager Fleet Services and Departmental

Resources, Planning, Environmental & Engineering Services

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Strategic Priority

Purpose

Good government

The Departmental Resources Division is responsible for the implementation of Health and Safety and Driver Training programs to the PEES Operational Service areas.

Financial & Staffing

In $000s 2010 Actual 2011 Revised Budget

Operating budget

Expenditure: 748 755

Non-tax revenue: 369 374

Net (tax

supported): 379 381

Capital budget 2010 Revised Budget 2011 Revised Budget

Expenditure: 0 0 Non-tax revenue: 0 0 Net (tax supported): 0 0 Staffing FTEs: 6.0 6.0 Percentage of expenditures budget (all rate sources): 0.05 0.05 Annual per household cost of net budget ($): 2.29 2.27

Key processes

Occupational Health and Safety

Outsourced percentage

10%

%

The Division processes and investigates 200 reports of injury. Division promotes the Internal responsibility process and works with the service areas to

recommend corrective actions.

The Division coordinates the Departmental Continuous Occupational Health & Safety Program. Assist in establishing health and safety targets and actions plans for improved safety.

The Division develops procedures applicable to the department’s OHS risks legislative requirements

The Division routinely conducts on site field audits to identify weaknesses in the operations areas and recommends improvements.

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Vehicle and Equipment Programs

Outsourced percentage

10%

%

The Division approves all employees competencies in the operation within the Fleet vehicle and equipment classifications.

It provides light and heavy equipment series training. It provides fall arrest and forklift instruction.

The Division operates as the Commercial Vehicle Operator Authority (CVOR) for over 180 heavy duty units.

The Division investigated over 120 motor vehicle/equipment accidents or

damage reports and initiated recovery of costs or remedial actions to be taken. G, D, A, & Z endorsement licensing services and certification training is

provided. Staff Support Outsourced percentage 0% %

The Division provides support for various Corporate initiatives and Training programs including Management Developmental Training Program including harassment prevention, code of conduct, AODA, return to work programs. The Division provides record retention for staff training and maintains employee profiles.

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Regulatory/Policy landscape

Service

Mandatory

Delivery method

Legislative

New council direction, new regulations, legislative changes

Safety a Priority - risk avoidance - Individual Responsibility, Collective Accountability fits very well with the health and safety program

Internal Responsibility System - Culture of Safety

Environmental Stewardship - OHS programs are very closely aligned with Environmental programs.

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Current state of this service

This is a highly regulated field with the Ministry of Labour in PEES. The division supports service areas with both Industrial and Construction regulations.

PEES requires a great deal of support as they continue to have over 200 injury and accident occurrences annually.

PEES has the greatest OHS risks. Managing that risk through programs and procedures and training is continuous.

Continuous challenge to meet the training needs of staff and supervisors.

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Recent enhancements to economy, efficiency and effectiveness

External and Internal rental of training rooms during slow periods to offset costs of operation. We have a firm contract for training with Ridgetown College and their "Clean Water" water training programs which provide $2500 in revenue. This also provides a venue for training our water operations staff on site which otherwise would require travel expenses and additional time away.

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Future direction of this service

Exploring the Corporate Model and strategy for delivering Occupational health and safety services. Many operations have implementation and support needs.

Tracking training and employee databases need to develop. Also the livelink data storage needs to be refined and accessible as a resource to field supervisors to assist with compliance and control measures.

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Objectives next 4 years

Implement Reform Changes in OHS

New regulation governing Occupational Health and safety in Ontario

Expected completion year

2012

Division responsible

Departmental Resources & Fleet Services

Actions

Implementation plan Training

Outcomes and measures

Protection against orders from the MOL

Continue with Customer Service Model

Training for staff

Feedback on performance

Determining value of service and expectations

Expected completion year

2012

Division responsible

Departmental Resources & Fleet Services

Actions

Team Meetings

Performance Measures Provide direction to manager

Outcomes and measures

Enhanced customer service image. Reactive and valued service

Hands free Legislation - Impact on Drivers

Implement Training and monitoring of compliance

Expected completion year

2012

Division responsible

Departmental Resources & Fleet Services

Actions

Provide information and training

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Road to Zero OHS Audit

Work Municipal Health and safety Services to participate in an audit

Expected completion year

2012

Division responsible

Departmental Resources & Fleet Services

Actions

Participate in audit and react to recommendations.

Outcomes and measures

Reduction in accidents and Injuries

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Emerging issues and challenges

Regulation

New OHS regulations in Ontario governing how Health and Safety agencies will be structured and the powers of inspectors. In addition some Landmark cases in Ontario will change the actions of employers and constructors.

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2012 - 2016 Service changes with financial impact (+/-)

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Statistics and performance measures

A Activity measures Description of measurements

Total Number of Vehicle Collisions investigated

2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals

129

2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast

120 120 110 105

2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast

100 95 95 95

Comments

Expected reduction in vehicle collisions with additional driver training initiatives. This is a new measure, therefore no historical data is available.

Description of measurements

Supervisor reports of Injury or Incident

2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals

300

2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast

260 257 220 220

2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast

215 215 215 215

Comments

Many reports are incident only, the nature of outside works activities continue to result in high injury rates. However with additional training and additional programs the rate of incidents are expected to continue to decrease. This is a new measure, therefore no historical data is available.

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Description of measurements

Continuous Improvement Safety Initiatives

2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals

75

2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast

85 85 85 90

2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast

90 90 90 90

Comments

The Health and Safety Management system triggers over 85 continuous improvement objectives annually. Results are reported to SMT on a Bi-annual basis. This is a new measure, therefore no historical data is available.

Description of measurements

Accredited Continuing Education Courses offered

2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals

3

2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast

3 4 4 5

2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast

5 5 6 7

Comments

Projecting more courses seeking accreditation based in the need in sewer and water licensing programs. This is a new measure, therefore no historical data is available.

Description of measurements

Classroom Training Hours

2005 Actuals 2006 Actuals 2007 Actuals 2008 Actuals 2009 Actuals

4,000

2010 Expected 2010 Actuals 2011 Forecast 2012 Forecast

4,000 3,750 4,250 4,250

2013 Forecast 2014 Forecast 2015 Forecast 2016 Forecast

4,250 4,250 4,250 4,250

Comments

Recruitment for trainers in 2010 resulted in fewer training hours. Expect to see increases based on full complement in 2011. This is a new measure, therefore no historical data is available.

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References

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