Welcome to environment 1
I.L.S.333 Cartier Street
Quebec City, Quebec G3P 3P3 (418) 688-3333
1 mieux connue sous le
nom de
2 fonctions
I.L.S., 1better known as International Language Services, is a language school based in Montreal with offices in Toronto, Quebec City, and Rimouski. Established in 1984, it offers courses in English, French, and Spanish. The Director of the Quebec office is Jeff Griffin. His main functions are to sell courses to potential clients and to evaluate new students. His assistant is Marise Emmanuelle, whose 2duties are to supervise the teachers and schedule courses.
3 employés à temps plein
Eight teachers work at the school as 3full-time employees. Four of them are English teachers. Of the remaining four, two teach French, while the other two teach Spanish. There are also two substitute teachers who come in from time to time.
4 partagé avec
5 une agence immobilière
The school is located on Cartier Street and occupies the first floor of a two-storey building. This space is 4shared with an optometrist across the hall. Above, on the second floor, there are two businesses: a 5realty office and a psychology clinic.
6 se trouve juste en arrière 7 poste de travail
8 un placard et un espace de
rangement
The reception desk is at the entrance of the school, with a small waiting area near the door. As you can see by the floor plan, Jeff Griffin’s office 6is immediately behind the receptionist’s 7work station. Marise Emmanuelle’s office is next to the Director’s office. There is a total of four classrooms. All the teachers are assigned to a specific classroom. The Spanish teachers give their classes in Room 1; the French teachers work out of Room 2; and the English teachers have Rooms 3 and 4. There is also a conference room. This is often where new clients write their evaluation tests. Between the conference room and Room 4, there is a small cafeteria with a closet and 8storage area.
9 cependant 10 elle-même 11 répartis 12 suivre des cours
Jeff Griffin and Marise Emmanuelle usually work from 9:00 a.m. to 6:00 p.m. The receptionist, 9however, arrives at 8:00 a.m. and finishes work at 5:00 p.m. On the other hand, the school 10itself is open from 8:00 a.m. to 10:00 p.m. because courses are 11spread out over morning, afternoon, and evening as well. The majority of teaching hours is in the evening since most of the students work during the day and are only able to 12attend classes at night.
Vocabulary
As a secretary working in a language school, here are some typical words and expressions you might hear in an office setting such as I.L.S.
English French
evaluation évaluation placement test teste de classement
beginner débutant intermediate intermédiaire advanced level niveau avancé
training formation course content contenu du cours
syllabus syllabus comprehension skills capacités de compréhension
specialized attention attention spéciale
learning difficulties difficultés d’apprentissage
pedagogical pédagogique behaviour comportement discipline discipline motivation motivation course preparations (prep time) préparation de cours
private classes cours privés semi-private classes cours semi-privés
groups groupes
night classes cours du soir
seating arrangement disposition des sièges
morning/afternoon/evening rates taux pour l’avant-midi/l’après-midi/le soir a block of 6 hours un bloc de 6 heures
class schedule horaire des cours time sheet feuille de temps
timetable emploi du temps
blackboard/whiteboard tableau
textbook manuel thesaurus thesaurus activities activités absent absent in room 2, 3, 4, etc. dans la salle 2, 3, 4, etc.
in class en classe
he/she is away il/elle n’est pas ici
I.L.S. organizational chart
Assistant Director Marise Emmanuelle Staff Mike Hunter Steve Folley Linda Besant Gerald Higgins Isabelle Giroux Ivan Tremblay Sanserez Pereira Juan Valdez Reception (your name) Director Jeff GriffinList of employees
Last name Firstname Function Address & phone # Room #
Besant Linda English
Teacher
777 3rd Avenue East, Apt. 5 Charlesbourg, Quebec G1H 3M5 (418) 682-4411
Room 3
Emmanuelle Marise Assistant Director
1135 Brown Ave., Apt. 6 Quebec, Quebec
G1S 3A1 (418) 688-4216
Assistant Director’s office ext. 102
Foley Steve English
Teacher
1501 Duplessis Blvd. L’Ancienne-Lorette, Quebec G2G 2B4 (418) 877-4443
Room 4
Giroux Isabelle French
Teacher
2188 Chemin Ste Foy, Apt. 1 Quebec City, Quebec G1V 2T6 (418) 651-9263
Room 1
Griffin Jeff Director 1410 St-Cyrille Blvd. West Quebec City, Quebec G1S 1X2 (418) 622-1614
Dirextor’s office ext. 101
Higgins Gerald English
Teacher
755 Hollande Ave., Apt. 2 Quebec City, Quebec G1S 3S5 (418) 683-5946
Room 3
Hunter Mike English
Teacher
176 Grande-Allée West Quebec City, Quebec G1R 2G9 (418) 525-9187
Room 4
Pereira Sanserez Spanish Teacher
685 Marguerite-Bourgeois Quebec City, Quebec G1S 3V8 (418) 681-3415
Room 2
Tremblay Yvan French
Teacher
1668 Côte de l’Église Sillery, Quebec
G1T 2A7 (418) 681-6581
Room 1
Valdez Juan Spanish
Teacher
306 Bertrand Blvd, Apt. 5, Vanier, Quebec
G1M 3L7 (418) 686-5656
Situation
As receptionist for I.L.S., you work for Jeff Griffin and Marise Emmanuelle, scheduling their appointments, receiving visitors, answering the phone and doing basic office work for them.
1 dans la mesure du
possible
2 Occupez-vous des
rendez-vous
Exercise 11.1: Putting it into practice in environment 1
1. As receptionist, you will greet all visitors (pages 163-164) coming to the office. These will consist mainly of potential clients and new or regular students. The office policy of the school is to receive all visitors 1as much as possible.
2. Today is Monday, January 6. 2Process the appointments for the day in the agenda provided on the next page. Below, you will find Mr. Griffin’s and Ms. Emmanuelle’s schedule for Monday.
3 plan d’étage Take the time to study the schedules and the agenda as well as the 3
floor plan and the organizational chart before you begin the exercise.
Jeff Griffin’s schedule for Monday, January 6
th 4 étudiante possible5 formulaires de contrat
6 pour s’incrire
7 organiser
9:00 a.m. He has scheduled a meeting with Monique Bouchard, a
4
prospective student who wishes to take English courses. Please have 5contract forms on his desk.
10:30 a.m. Mr. Henry Banks and his wife, Pauline, are coming 6to sign up for 100 hours of French.
3:00 p.m. He has a meeting outside the office with Mark O’Gallager from Tra-La-La Imports about 7setting up some French lessons for his team of sales representatives. He will be back at around 5:00 p.m.
Marise Emmanuelle’s schedule for Monday, January 6
th 8 prochain9 diviser les étudiants
français entre eux
10 durer
9:30 a.m. She has a meeting with Juan Valdez, the Spanish teacher, about his
8
upcoming winter class schedule.
10:30 a.m. She has a meeting with the two French teachers, Ivan Tremblay and Isabelle Giroux, to 9divide up the French students between them for the winter session.
1:30 p.m. She is giving an evaluation test to a new client, Tom Johnson. Please have a copy of the test on her desk.
2:15 p.m. She has a teleconference scheduled with the head office in Montreal. This could 10last up to an hour and a half.
